Sunshine Holidays Reviews - www.sunshine.co.uk

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“Do not use prices advertised not true”

Written on: 19/10/2014 by Duncan420 (1 review written)

went to book a holiday using this travel firm as looked at some supposedly great review...Hmmmm I didn't even get to book as holiday advertised at £326 person, after calling the 0115 tel number and talking to the slowest person on the planet I was eventually quoted a extra £120 per peson...no not extra's for luggage or transfers, NO this was on top of the price actually advertised on their website. I pointed out that this was false advertising as it never once stated price FROM £326 it… Read Full Review

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“unhelpful staff”

Written on: 23/09/2014 by 150Daugherty (1 review written)

Nothing good to say about them, unhelpful, rude and the fact they changed a booking without telling me, left me stressed before we went away. I had to contact the hotel direct several times as Sunshine refused to, and told me they do not deal direct with the hotels. Overall a very poor service… Read Full Review

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“Terrible experience ”

Written on: 15/08/2014 by KatelynErickson239 (1 review written)

My advise would to not book with sunshine . We have just arrived back from morrocco and I have never experienced such awful communication between travel agents and there booking agent. We were initially booked out of our first hotel to be given a choice of 2 others we hen picked one arrived at the hotel after travelling for more than 10 hours to be told we didn't have a reservation. It took sunshine 4 and a half hours to fix this . Which is unacceptable. We were then moved into a hotel… Read Full Review

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Scarlett_India's Comment

Written on: 10/09/2014

Hi, We booked also with Sunshine holidays to an utter disappointment! I shall be leaving a review to back this up.

Utterly shocking customer service!!!

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“Amateur Organisation”

Written on: 19/07/2014

Booked a hotel online and received a reference number but no confirmation email. Luckily I checked a couple of days later to find that I still had no contact from the company so I emailed to ask what had happened. They didn't reply to three messages. Eventually I had to phone from India to try to find out what was happening. They didn't seem bothered and said that there must have been a problem with the payment. They claim on their website to have a decent booking system but it's clearly… Read Full Review

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“no hotel got booked and transfer never turned up ”

Written on: 15/07/2014 by fkerrigan (1 review written)

Do not use this website! they are useless! me and my three friends recently went away to Malia the flights were ok but the transfer dropped us off in the wrong town at half 5 in the morning and left us stranded. We finally got to the hotel to find out that we were not booked in to the hotel and that it had happened to a few other people a few weeks before the numbers they gave us to contact didn't work, also, the pictures on the website of the hotel were taken 6 years ago. Furthermore, they… Read Full Review

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“Daylight robbery”

Written on: 14/06/2014

Booked to go away with my girlfriend at a good price of £802 then when booked checked balance and the total amount was £912,.. Emailed the company to ask why and they said the flight price went up by £110 while I was booking the holiday... They didn't even let me know while I was booking it! The staff I was emailing was the most Unfriendliest and arrogant person ever replying in as little detail as possible and letting me know ''too late for a refund anyway we have already paid the… Read Full Review

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“Sunshine.co.uk let us down”

Written on: 20/04/2014 by Ignacio422 (1 review written)

Booked an hotel through sunshine.co.uk for a party of six, just to find out a week before departure that our dublex room has been cancelled. I ended up buying 2 separate rooms from the hotel's own website (they didn't have any more dublex rooms available) and had to pay £400 more than originally planned. Very disappointed with the service and I will never buy anything through sunshine.co.uk… Read Full Review

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“accomodation cancelled twice on 2 hols booked for this...”

Written on: 10/04/2014 by Rhodsey (1 review written)

Booked through Sunshine for last 3 years and until this year, no problems. However, had booked to go to Tenerife in October and now had accomodation cancelled. Also booked to go to Zante in August and firstly flight cancelled, and now accomodation overbooked so can't have the 2 bed apartment we've reserved (in November last year to ensure we secured availability of what we required!!) Now been offered a studio which from the photos looks as though you couldn't swing a cat in it. Really… Read Full Review

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“Left without a holiday”

Written on: 10/04/2014 by Jamir346 (1 review written)

I have used Sunshine for a few years, all OK until this year 2014, our friends and I have had two bookings cancelled. We had to re-book our October holiday. Our friend's summer holiday has now been cancelled due to over booking!! You can't speak to anyone at Sunshine they only do email which makes it impossible to have a decision about options. She now has flights which are liable for full costs but nowhere to stay!! VERY POOR SERVICE, no-one to sort problems… Read Full Review

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“hi I was about to book a holiday with sunshine...”

Written on: 05/04/2014 by Fuller278 (1 review written)

hi I was about to book a holiday with sunshine holidays,the price was very competitive with other companies,but when I pressed the final button to book the price shot up by £96 making it cost more than Thomson holidays,said the airfare had gone up in price whilst making my booking,but a friend tells me these firms know when you're looking at holidays and revisit their sites theyuse tracking cookies and put up prices accordingly,ryanair are the same,so beware.they claim its free baggage,the… Read Full Review

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“lost deposit”

Written on: 18/03/2014 by susan414 (1 review written)

recently booked a hotel with sunshine .co.uk and had to cancel 3 days later due to unforeseen circumstances. Although we was not traveling for approximately 4 months this company still charged us 78 pounds for cancelling, most other companies offer free cancellations under these circumstances, so in future I will use other companies,so beware of losing your deposit if you use this company and have to cancel… Read Full Review

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“Misleading Pricing”

Written on: 09/03/2014 by simonpoultm (1 review written)

So a few weeks ago we were looking at holidays. We were comparing prices between Travel Republic and Sunshine holidays. Sunshine holidays had a much cheaper cost overall for 5 people (Around £300 cheaper), same hotel, same flight. So we think great we'll book through them. So as you do we inputted all the required information and at the final stage it brings up a message about how the flight price has nearly doubled in the short time it took us to put in the details along with some rubbish… Read Full Review

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“a rip off”

Written on: 24/02/2014

I chose a holiday flight/hotel and transfers.The system checks availability and gives you a price.When you go on to pay,the holiday has increased in price.The system is still showing the lower price when they know it is incorrect… Read Full Review

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“Never Again ”

Written on: 23/01/2014 by fenclare (1 review written)

Booked last year to stay at the vistamar benalmadena, Arrived to find out we where double booked so got shifted to a totally different resort and to top it off it was a French speaking resort. I ran up a colossal mobile phone bill with communicating with sunshine. Spent excessive amount of money on taxis, food etc. Very little was done to accommodate us and our 5 year old child. Since returning to the UK the director of the hotel Vistamar has offered us a complimentary week in his hotel free… Read Full Review

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“Don't bother if you're married to a non British Citizen.”

Written on: 21/01/2014 by dawnburgess (1 review written)

Well on the face of it, a wonderful website and I'm sure it is if both of you are British Citizens, with British passports however, I made the fatal mistake of marrying a Turkish man, whom I live with in the UK, on a marriage visa currently - so he still has his Turkish passport. I was booking our hotel in Turkey, about to pay, when a warning came up about "RATES ONLY APPLICABLE TO UK CITIZENS", so I contacted the company who stated they'd be a surchage possibly, for my husband not being… Read Full Review

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“WOULD NEVER USE!!! THE PRICES ALWAYS GO UP!”

Written on: 10/01/2014

I HAVE BEEN ON THEIR SITE SEVERAL TIMES FOR QUOTES.I ALWAYS SEEM TO FIND A GREAT DEAL. GET TO THE BIT WHERE YOU HAVE TO ENTER ALL YOUR DETAILS, PROCEED AND HEY PRESTO!!!!!!! "YOUR FLIGHTS HAVE JUST GONE UP" HAPPENS EVERY TIME.SO THE TOTAL HOLIDAY PRICE IS ABOUT £300 MORE.I DID BOOK WITH THEM ONCE AND THEY CALLED ME WITHIN THE HOUR TO SAY THE PRICE HAD GONE UP. SO I CANCELLED!! SO NO!!! I WOULD NEVER USE THIS COMPANY.I WOULDNT WANT ANY OTHER NASTY SURPRISES!!!! STICK TO WHO YOU KNOW!!!… Read Full Review

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“Isla bonita tenerife”

Written on: 31/12/2013

Stayed at isla bonita Tenerife from 22/12/2013 to 29/12/2013. This hotel never 4star hotel. Do not be fooled by the pictures on the internet. The hotel resembles prisoner cell Blochk H. The reception area need updating. The staff at reception are very rude. The hotel needs knocking down and rebuilding. We arrived and were put in a standard room when we paid for a superior room.. They did however change our room 1 day later to a superior.. Hotel in good location. Entertainment was good. Food… Read Full Review

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“Awful if you have a problem!”

Written on: 25/11/2013

We had a serious issue with out transfers. Although they wrote to the provider and got back to us the offer of £9.16 was a serious insult to the inconvenience and hassle we had received. They tried to put the blame on me saying I picked the shuttle service but I said that they provided that particular one and have a duty to ensure that this meets the customers expectations. Will not use them again!… Read Full Review

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“HM MARTINQUE”

Written on: 15/10/2013

this hotel is defiantly not a family friendly hotel. We went all inclusive the drinks are ok but the food was not. limited selection of food and it was chips all the time ,snack time between 5 and 6 and breakfast is the only time you can get a cup of tea or coffee if you wanted tea or coffee between those times you had to pay one euro. There was a lot of noise from groups of ladies and men groups and a lot of swearing and shouting from about 2 to 6 in the morning .this is not good for the… Read Full Review

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“Efficient service, no problems”

Written on: 07/10/2013

Good price with easy online booking. Everything went smoothly and I was very happy with the service… Read Full Review

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