Sunshine Holidays Reviews - www.sunshine.co.uk

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“Exceptionally poor customer service”

Written on: 21/08/2016 by Bolo1139 (2 reviews written)

We booked this transfer as a package through Sunshine.co.uk and although everything went well on our arrival apart from the coach not delivering us closer to our hotel it all fell apart on the departure date. We received the confirmation of pick up time and place from Holidaytaxis.com via the hotel reception and on the day we made sure as requested that we were outside waiting for them at least 30 minutes ahead of pick up time. Well the time came and went and despite us and the hotel… Read Full Review

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“Sunshine 3rd Party Suppliers are NOT ABTA BONDED”

Written on: 28/06/2016 by suzdiplock (2 reviews written)

Sunshine Holidays in themselves are OK but DO NOT BOOK WITH THEM, as they use all 3rd parties and even though Sunshine Holidays are ABTA bonded, the respective accommodation companies they use are NOT ABTA bonded. I had an awful time at Bellevue Complex in Majorca and even though I have started the complaint with ABTA after allowing Sunshine 28days to come back to my initial complaint, ABTA has said that due to the fact that Sunshine use 3rd parties to book accommodation etc with, in this case… Read Full Review

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“DO NOT USE”

Written on: 01/05/2016 by Sam1311 (1 review written)

We booked through Sunshine Holidays and were forced to cancel due to a personal familly issue. We had paid over £650.00 and were told we were not entitled to 1penny returned to us. I would expect an admin fee, and would accept an admin fee. We feel the money has been stolen and will continue to give bad feed back until Sunshine holidays can give an explanation of why we are not entitled to a refund even though we gave over 60 days notice. We were willing to postpone our holiday but were told… Read Full Review

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“FUERTEVENTURA SUNSHINE HOLIDAY”

Written on: 28/02/2016 by Flores468 (1 review written)

Great holiday. Everything arranged went 100% to plan.Will book again with Sunshine… Read Full Review

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“Airport transfers ”

Written on: 03/01/2016 by MaddisonBroussard (1 review written)

Absolutely abysmal service. Used them for airport shuttle service to and from new York easily enough to book, they ask for flight times. Flight was delayed so phoned up to let them know when I eventually arrived at airport I was told it would be close to an hours wait as they wait for full bus. However when I was waiting the shuttlebus came and took 2 people into an empty bus. So 3 of us decided it was a joke and got yellow cab which got us there faster and cheaper. On the way back the company… Read Full Review

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“Awful company do not use”

Written on: 31/12/2015 by jeeves1234 (1 review written)

We booked our holiday with sunshine last year everything seemed simple until two days before travel when I looked at our hotel again to find that the revires had gone from being excellent to bad NO POOL, which it was advertised as having I contacted sunshine and the person I dealt with told me I would have to find another holiday as they were busy, I had to take a day off work and eventually found a hotel I phoned sunshine and she checked availability all ok and was booked when we got there NO… Read Full Review

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“Useless”

Written on: 09/10/2015 by Richardson455 (1 review written)

Booked with them several times in the past and been ok. Last few times have gone from average to downright untrusting. They cancelled one hotel 10 days before arrival, but on that occasion we had enough time to book with Lastminute. the next one in August this year they cancelled one of 2 appartments booked, 11hrs before. Just booked for a friend as he wanted a cheap holiday. Tried to add another person to the accomodation. Phone them and was told that you have to email.Emailed and no reply… Read Full Review

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“MALLORCA - BEVERLY PLAYA HOTEL”

Written on: 03/10/2015 by DEM2793 (1 review written)

I recently purchased a holiday from sunshine to mallorca - paguera. I stayed in a hotel called Beverly Playa Hotel. I would never recommend any English families or couples to approach this hotel. The staff are very rude and gave a lot of dirty looks and was not helpful towards us what so ever. The all inclusive was awful and definitely not worth the money. The food was worse than school dinners and the drinks were very basic. We had to purchase bottles of water which cost 1.80euros each. Which… Read Full Review

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“booking with these was a nightmare ”

Written on: 07/09/2015 by qrSerrano370 (1 review written)

I booked with sunshine coz it was cheap. I got to the airport they put my girlfriend in wrong name so that delayed us plus we payed for seating together which we did not get so overall was not happy with this company… Read Full Review

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“Unhappy ,cheated ,disgusted”

Written on: 03/09/2015

we booked our holiday thro sunshine holidays ,first time we have booked a holiday tho the internet never again as our plane easy jet was delayed by 1hr and 30 mins, when we arrived at Barcelona airport at 12.15 at night we was told our transfer hadn't waited for us even tho we had paid for a transfer from Barcelona down to salou we had to pay for a taxi which cost us 203.00 euros plus tolls both way another 20 euros we had to pay to the taxi driver when we arrived at the hotel at 2.45 in the… Read Full Review

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“Double booked party of 14”

Written on: 01/09/2015 by Cbrady47 (1 review written)

We arrived at Las Velas apartments on 24/08/2015 to find that we were double booked. This was for a party of 14 (6 adults and 8 children). We had checked that all was ok a week before travelling and were told there were no problems. On contacting sunshine holidays when we were told "they were just the booking agent and it needs to be sorted out by the vendor " .... Sorry , but sunshine holidays was at the top of our invoice. Use them at your peril, we will not be using them again… Read Full Review

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“3 families, 6 adults with 8 kids double booked ”

Written on: 30/08/2015 by ColinBrady123 (1 review written)

We paid for accomodation at las velas in puerto pollensa in jan 2015, checked a week before we left (all ok) to arrive at las velas on 24th august to no apartments being available. Booking was for 14, 3 families 6 adults and 8 kids. Sunshines response was it's nothing to do with them they are purely an agent.......use them at your peril !!!!!… Read Full Review

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“BAD”

Written on: 16/08/2015

I will recommend that no one uses this company! They are not honest or upfront with their details. All other travel operators on the website I used have not increased their hotel or flight prices in the last 3 days and with the information given, only the flight could change in the region of £20 -£50 but not exceeding £100 so why are they the odd one out? They refused at first to give me breakdown on services at the time of booking making it confusing( all others did) the holiday had… Read Full Review

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“Poor Customer Service”

Written on: 07/07/2015

I have tried to contact sunshine.co.uk on the telephone for advice on the cost of cancelling the hotel I had previously booked. As soon as I mentioned cancellation, the telephone call was cut off! This happened on two occasions. They had previously ignored my emails regarding this issue. I am extremely worried about the outcome and consequently, I will not book through them again… Read Full Review

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“Worst holiday due to lack of communication and negligence”

Written on: 03/07/2015 by Ellenlew89 (1 review written)

Worst holiday ever!!! Got to the new resort we booked which was called the Eden at 12am to be greeted by a member of staff who advised us they had over booked and had told our travel company days before we arrived. We had booked 6 months prior so this is was unacceptable. We then had to get a cab (after a delayed flight) to hotel Santa Eulalia which was a poor excuse for a 4 star hotel. Sunshine holidays did not inform us of the hotel over booking although they had been advised. Just to… Read Full Review

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“Worst Holiday Experience Ever”

Written on: 20/04/2015 by LeonPierce (1 review written)

This was the worst travel experience ever. I arrived in Mexico with a friend in June 2014, having paid for the holiday in full. We were told at the hotel (Secrets The Vine Cancun) that the hotel had not been paid for. Fearing the worst, we went online and read about people who had similar experiences with this company and were still waiting for a refund after having to pay for their hotel twice. We paid for 2 nights and tried desperately to contact sunshine. This was incredibly difficult!… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 17/03/2015 by Lance281 (1 review written)

This company should not be allowed to operate. Stay away at all cost and use a reputable company like Thomas Cook or Thompsons. Cancelled my holiday three days prior to departure claiming hotel overbooked. offered money back or a cheaper holiday at the same price. Didn't want to know when I complained. And didn't refund the money straight away… Read Full Review

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“Not the cheapest!”

Written on: 21/02/2015

Booked flights & hotel thru Sunshine website. Have now discovered I could get the flights a lot lot cheaper direct with the airline. Sunshine will not do anything about it & say I can't cancel the flights. Their website price is still a lot higher today than the airline price, & their cheaper price promise has so many clauses attached to it, it's a joke. Wish I'd read the awful reviews for them online before I proceeded… Read Full Review

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“BUYER BEWARE”

Written on: 29/01/2015 by Curran210 (1 review written)

Booked a holiday with them last July. We take great care booking our holidays and having visited the hotel the previous year decided to book it. We booked superior accommodation of a suite in the hotel and paid extra for this. What Sunshine did was take our money, confirm the accommodation but we were then booked in a completely different hotel in substandard accommodation without being informed of the change, you then arrive at your chosen hotel in resort and they inform you that your are… Read Full Review

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“DODGY TRAVEL COMPANY BEWARE CANT PHONE!”

Written on: 03/12/2014 by Gonzalespz1957 (1 review written)

I've just booked to go to Morocco with these people only to find the hotel is fully booked and they don't have my reservation! ! Asked for explanation but all I got in 2 days was 'we will get back to you don't worry' don't worry?!? I have since cancelled luckily the day before full payment was due so only lost small deposit. Now booked with Travel Republic who are alot more reputable. Just because they're cheap doesn't mean they're any good! Take my advice go elsewhere… Read Full Review

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