written by PaulaMcMahan on 01/02/2023
Customer service very rude I asked for refund £50 they said they will re refund me to me credit card, obviously that was not true. That's the proof Woody trying to do. Halifax has noticed your Halifax Cancer Research UK MasterCard ending 1730 was used online on 27-01-2023 13:24:00, at BudgetAir UK for £2787.99. This payment was declined. If this was you please reply YES, otherwise reply NO. There is no need to call us. Responding to this text is the quickest way to update your account. Please be careful
written by DaveKeels on 21/09/2022
Disgusting customer service, not even the MD replies to your emails They messed up with Ryan air and cost me an extra 30 euros and i want it back
written by Goodwinfa380 on 29/04/2022
Update AVOID AVOID AVOID Update. Second complaint of our booked holidays! We are going on holidays the 9th May. After fully paying for this 2 weeks ago,last night we were charged an extra £1014.50, taken straight from our account. We have spoken to several members of staff today having been on hold for over 2 hours at the cost of over 1.50 per minute, we were assured that someone from accounts would call back today, suprise suprise no one has. Sunshine holidays are a bad joke, we have now spent over £300 trying to call them to ask why they have taken an extra 1000 pound from us and still no answer. If you are looking for sunshine AVOID using sunshine!!!!!!
written by on 22/03/2022
I have been waiting over 10 days for confirmation that my hotel change request on their website (Travelling 6th May to Tunisia) has been actioned. I have sent emails, spent hours waiting on the phone, contacted them via facebook however no-one has contacted me other than today when I received an email stating that they will be in touch within 31 days. There customer service is non existant.
written by Ziegler166 on 22/02/2021
Booked a package holiday which was subsequently cancelled due to Govt advice against travel. I was only refunded price if hotel and not the flights. I have complained but just get passed from pillar to post and am still out of pocket as they say they’re not responsible. Disgraceful ... please don’t book with this company go with a reputable firm.
written by schubertdog on 26/09/2020
I booked my holiday with these clowns on a Thursday eve, for the next 48 hours I was eagerly awaiting my confirmation email as per the booking email they sent me which contained the following:- "Thank you for your order with us, xxxxx xxxxxxx We'll now check the availability of your requested order with your chosen airline and hotelier. Once confirmed, this will be booked on your behalf and you'll receive a Booking Confirmation Email within 48 hours of making your initial booking request. In most cases, bookings will be confirmed by email. If it's no longer possible to confirm your requested booking, a member of our Online Team will contact you to discuss.! Friday came and went, no email. Saturday, the same, so by now i'm getting nervous. Found out how to log into my online account they had created when I made the booking, navigated to my booking, status CANCELLED!! No phone call, no email, no text, nothing, not a word. To prove a response I lodged a complaint, 6 weeks later still no response. The only saving grace was they didn't process the payment. Don't waste your time with these losers, find your holiday online, print it out then take it to a high street agent to make the booking. At least that way you get instant confirmation your holiday is booked.
written by Serenababy on 24/08/2020
Due to fly in less than 48 hours. Cannot contact them via telephone or on our messages account. On hold again. Was caller 18 and in half hour moved to caller 49? Totally unacceptable.
written by DDebs on 21/01/2020
DO NOT "BOOK They lure you into thinking you are making a live booking with them,when in fact you are just making an order or request for a potential holiday that may or may not be available for that price / those dates. Calls costing 13p a min when you phone them and they want more money out of you to carry on with the booking Another £475 they wanted from me I just decided to cancel a waste of my time!!
written by on 30/08/2019
Never again with this company. Take your money, no holiday to show for it.
written by Zaniyah109 on 25/06/2019
Hello. I booked Holiday in H.Top Cartago Nova and we are very dissapointed place is dirty stinks, not many sunbeds on swimming pool beds are very bad condition, we are both non smokers and we are in the parts where people smoking on balcony not only cigaretts but other staff, cleaners not cleaning room under the bed was empty packaging from sweets we are 4 days now and still there. People throwing cigaretts by the balcony. Its only one of three working electric socket. Bar staff is not friendly. Very noisy place, in room broken furniture, dirty blankets, inside wardrobe stinks like dump. We reguest to swap room and every day same story no rooms or person which can do it is not available. We would like finish our Holiday in this hotel asap. Is night are not relax is biggest mistake buying Holiday in this hotel, is my first Holiday since 15 years without Kids and i thought we will be enjoy but is nightmare.
written by charlottetaylor on 14/06/2019
The worst experience of my life and I am still living it. I searched online and found the place and accommodation I wanted. It was on a big companies site and sunshines site...same price and I chose sunshine as I like to support smaller businesses. What a mistake. I paid by credit card and booked to go Tuesday 5 days time. you would expect it to be booked but NO i get a message saying pending...wait 48 hours. OK felt nervous but expected to hear within an hour. Nothing the whole day...next day woke up...nothing. I fb messaged them at 10am...no reply. I messaged again at 12.45 to cancel and emailed to cancel. i then rang them and stayed on hold for over 40 minutes...no answer. I rang my credit card company who said they have not taken the money and do not worry as you have evidence that you have cancelled if they take the money then we can claim and refund it. Long story short at 4.50pm they send an email saying its booked. Then the guy comes on to the face book saying too late ... he was so indignant like he enjoyed it i said I emailed he said well takes 48 hours to read them!! I read the Facebook reviews and loads of people have the same experience. When the card company said they have not taken the money I read the FAQs on sunshines website and it said that they reserve the right to increase the price or change the hotel but would talk to you first and would not take the money until you are happy...so they deffo took the money way after I cancelled. If you book a month in advance you may stand a chance but READ THE REVIEWS...AVOID ...AVOID ....AVOID"
written by bazthejudge on 26/05/2019
We returned yesterday from Benidorm Spain , which I booked as a surprise for my wifes birthday . She did not know until 5.30pm the night before ! We last went there about 40 + years ago . The booking was straightforward on line and all the paperwork came through on time . It was very simple and seemed efficient .The flights from southend our local airport were fine via Easyjet out and Ryanair back Transfers were quick and efficient and worked fine . We were dropped some 50 mtrs from the hotel . We stayed in the Hotel Montesol a 2 star ,but very nice ,spotlessly clean and always smelled beautiful on entering . Very helpful staff in all departments especially on reception . Our room on the 2nd floor was excellent and a great bathroom with large shower and plentiful hot water and even toiletries on the side of the hand basin . The room overlooked the side street but no noise from there and a good nights rest was had . We only booked B&B , but with so many eateries around that was enough . Room was cleaned and beds changed every day and kept spotless . Although there were step (8 ) into the hotel there was even a lift in side the foyer for those in chairs or if stairs are a problem , with lift to all floors . Breakfast was buffet style and vary comprehensive . We would recommend this well run hotel to all and would certainly visit again . B & J Myers Essex UK
written by StevePiper12345 on 17/05/2019
My best friend booked a holiday through sunshine last year for September this year (2019), sadly he passed away in February, his wife has been trying to get a refund on the deposit, but Sunshine are refusing to assist, this will be the last time that I or anyone I know uses this company, absolutely appalling service!!!!!!!!!!!!!!!!!!!
written by Eaton436 on 01/03/2019
My Friend booked a holiday with this site, for herself and her friend. She was told after booking that they could not give her the holiday she ordered. Through no fault of her own. EU citizen. Paid in full. The company refused to handle the refund, and washed their hands of all responsibility. AND KEPT THE MONEY!! No refund, no investigation. They say they act as third party, but they have a duty of care to THEIR customers and they have neglected that care. I am ashamed of this company. Causing so much grief and pain to my friend. Who is out of pocket. 1 star. and i will continue to review this company, until i they take responsibility for their actions.
written by PaytenMorales on 17/02/2019
We booked this hotel, and it was our first stay in this hotel, and everything about this hotel was superb. Rooms were clean, and we had an amazing experience. The services they offered were amazing and also I found the staff polite and I am really satisfied with this hotel
written by Dagen on 27/01/2019
I have booked a holiday for August 2019, travelling with Easyjet, we have been given 15kg of weight only. I have then booked another 14 people on the same holiday with Love Holidays we are all on the same flight, the other 14 have 23kg of weight. I have spoken to Easyjet who have informed me that Subshine do have the option of picking 23kg. So basically because of giving us smaller luggage weight sunshine have lost out on 14 people booking with them. If I knew before I booked about the weight I would have gone with love holidays
written by donnapearce1 on 08/12/2018
I had never books son line before and was very wary but can honestly say sunshine were fantastic all the way from booking to departure reassured concerns all the way and we will definitely book with them again it took a while to get through to talk to anyone but was put at ease when did. The hotel we went to was beautiful staff could not do enough to ensure a clean safe and friendly environment. There were a lot of French people and entertainment seemed to be mainly catered for them but we made some lovely friends and even though they couldn't speak English we communicated very well and met every evening was so sad to leave our holiday destination transport was smack on time and free bus transfers were reliable Thankyou sunshine for providing a great service, we stayed at hotel aquamarine Tenerife
written by Landyn476 on 30/11/2018
We booked to go on our holiday in April and have just got back from a bit of winter sunshine for a week. The hotel was lovely, a bit quiet but that goes without saying at this time of year. The whole experience from start to finish with Sunshine was pain-free and simple. I had all the information I needed ahead of our holiday and would certainly use them again to book. We got such a good deal, that it meant our week in the sun cost barely anything. Great company and brand! Thank you Sunshine.
written by Marina_I on 24/09/2018
I needed to book exact hotel. Booked holidays with sunshine.co.uk. Got confirmation email. Everything was fine. BUT, after 2 days they call me and inform that prices for the flight ticked increased and even that room in the hotel which I wanted is not available no more! Excuse me?! After all confirmations?! They asked to pay for 250£ more. It wasn't the cheap holidays, and with 250£ more it was really expensive. I had to cancel everything. It's absolutely unprofessionally from their side! For these 2 days this hotel was almost booked on all other websites. They spoiled my holidays. Be careful with this company, they can just increase all prices!
written by moclarke on 04/09/2018
APT RUBBISH COPY OF EMAIL SENT TO 5 DIFFERENT CONTACT EMAILS ON LINE ALL OF WHICH BOUNCED BACK. I took these photos to reception and was almost dismissed by her aggressive tone. I asked for another room and she said there wasn't one free until the next afternoon. I insisted that we needed showers and she said oh you can have room 35 for tonight but tomorrow you move because that apt is booked and is more expensive. I pointed out that I had paid to and was given a filthy room with a bathroom which was stinking and had a vent in the ceiling which was dropping black dirt down. The shower fitting was not fitted to the wall and fell of Hook and there was no hot water. She continued to say about room 35. I said how unhappy I was and I would be making a complaint to which she shrugged her shoulders. I took the key 35 and went to look at it to see why it was as she said more expensive. Firstly the door would not lock and secondly the only difference was it had a clean and fitted shower which is what I had booked. I returned to her to explain the door issue to which she said oh you not do it right. I explained both my daughter and I had tried several times. She got the bar man to return to 35 with us to show us how it worked. He struggled for almost 15 minutes and was about to give up when by fluck he got it. I returned again to her and asked if we could not stay in that room even though it was not pool view which we paid for and she said no. She then told me that number 7 was free immediately if I wanted it. Strange there was nothing 30 mins before. I said I wanted to have a look before I agreed and although not great I had had enough for one day and told her yes I would move. No assistance was offered in moving groom first floor to ground. We struggled to pack up and move only to find out later that the patio door did not lock with key. I was so frustrated by this stage as our 1st day had been mayhem with all this. I asked a neighbour to try it he couldn't get it to work either. There was a little bar lock at top which I used to close it as best I could but one good pull would have opened the door.I went once again. To reception to explain further issues but she couldn't be bothered and said she would get someone to look at it tomorrow. I couldn't sleep for worrying about someone breaking in. I am furious about this and I will never use Sunshine holidays again and I will be posting these pictures online for others to see and not fall into the mess I did. The neighbour next to me had an even worse experience with flooding in his apt. The receptionist was rude and arrogant. My review will be quoting this email along with pics. I paid for a pool view apt with the same facilities as room 35 however I was put into a dump.
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As rated by our community of reviewers
Anthonyhoneyford's Response to schubertdog's Review
Written on: 04/10/2020
what does the reviewer mean when he says '6 weeks later no response' this review was written recently???
Though i must admit that they are not taking 'last minute live bookings- just online bookings in a weeks(?) time? - but me and my wife believe this is down to staff shortages caused by covid, and dealing with turkeys cancellations