Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid With Your Life!!!”

Written on: 25/06/2017 by Halliec386 (1 review written)

PLEASE READ THIS!! I should have known, in all my years I have learnt you get what you pay for. Quality Log Cabins are £3.5k, if you see one for £1k you should know better. This is the single worst product I HAVE EVER BOUGHT. The timber arrives in 200+ pieces. It is untreated. You have to set up a production line to apply 2 coats of preserve, drying in between and 2 coats varnish or paint later. That took us nearly 6 weeks!!! We had to get pallets to rest drying timbers on, saw horses to sit… Read Full Review

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★☆☆☆☆

“Disgusting service Do not buy”

Written on: 14/06/2017 by Jasper123jasper123 (1 review written)

I have complained 6 times this week and they are still getting in wrong , I have demanded to speak to someone in England but I can't, I have emailed 4 times and have t received a reply my product was badly damaged and I want a refund , they keep saying they are sending a replacement when I don't want one !! It has made me very distressed… Read Full Review

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★★★★★

“Brilliant playhouse”

Written on: 08/06/2017 by Jademarv (1 review written)

Reading all these awful reviews on here made me just want to write a review of my own as I actually had a good experience with this company. I ordered a 'BillyOh Peardrop Junior playhouse' to use as a house for my pygmy goats in their paddock (a little strange I know)... The shed was delivered on the day I chose, all parts were there and it didn't take too long to put together. The shed is of good quality and although I am using it for my goats, I think it would be perfect for children too. I… Read Full Review

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★☆☆☆☆

“DONT DO IT”

Written on: 05/06/2017 by MrsARJ (1 review written)

Purchased a Billy Oh Cabin only for it to expand on an extremely hot day. This has warped the timber & left 3 inch gaps between the panels It's unfit for purpose. All they do is fob you off and rub you up the wrong way. I'm not taking legal action… Read Full Review

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★☆☆☆☆

“Absolutely awful!!”

Written on: 14/05/2017 by Conrad455 (1 review written)

Absolutely awful service! Will not recommend. Service is unacceptable! Awful company. Playhouse. Received last Friday!! Oh what a surprise, 3 parts missing. Called company Saturday and was told I would receive parts in 2-3 working days, email received that they would be delivered on Tuesday! Tuesday 5.30pm - nothing arrived! Called. Company, won't receive products until Wednesday or Thursday!! Bearing in mind this is more than 2-3 days!!parts arrive Wednesday, what a bloody suprise the parts… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 13/05/2017 by Melissae (1 review written)

Ordered a Billy Oh home office which was delivered incomplete, the second delivery was also incomplete, the 3rd delivery did not turn up and the 4th delivery meant to turn up today also did not turn up. Today I called them to double check that it was out for delivery and they told me that we were his first drop, he will be with us soon At about 4.30 I call again, to be told we are now his 2nd drop and he will be with us soon. I then talk to them on live chat, asking if they do deliveries on… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 13/05/2017 by KeltonFranklin137 (1 review written)

The list of problems is way to long to go into. I will be issuing small claims court paperwork on Monday… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 06/05/2017 by RaeganWelch462 (1 review written)

Awful customer service! First they send incorrect parts and no instructions to build the summerhouse and then they refuse to give me a call back to let me know when the correct parts can be delivered. Would not use again or recommend to others… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 28/04/2017 by SteveBadsey (1 review written)

Writing here as they have blocked my Trust Pilot review. The non standard parts ie the gables were completely different shapes which would simply not allow the roof to attach correctly. I requested replacements and they are worse - how hard is it to make two triangles the same size? They have been cut by hand clearly by someone who simply does not care - my six year old would have made a far better job. And then of course you have the South Asian call centre reading from a script - i had to… Read Full Review

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★☆☆☆☆

“Poor service and goods”

Written on: 28/04/2017

Ordered shed had to wait a month for delivery because of demand. You would think in that month the item would have been made better but no. Shoddy workmanship the roof did not fit the eaves had gaping holes in all corners, nails sticking out pieces not joining. This was a sentry box that was below standard for quality and was now considered damaged goods. Email their customer services had to wait 48 hours for reply they say will send replacement roof. That was not acceptable a new roof would… Read Full Review

Nicki2512's Comment

Written on: 08/05/2017

To update had collection scheduled again for the 6th May and they did not turn up. Reason for their failure was needined to reschedule. That seems fair I only sat in all morning and they again are making it up to me by rescheduling. I hold up little hope but apparently the customer service guy guarentees it because he spoke to logistics department. Well sure to be true then. One week today they are comming

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★☆☆☆☆

“Poor service and goods”

Written on: 28/04/2017

Ordered shed had to wait a month for delivery because of demand. You would think in that month the item would have been made better but no. Shoddy workmanship the roof did not fit the eaves had gaping holes in all corners, nails sticking out pieces not joining. This was a sentry box that was below standard for quality and was now considered damaged goods. Email their customer services had to wait 48 hours for reply they say will send replacement roof. That was not acceptable a new roof would… Read Full Review

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★☆☆☆☆

“TERRIBLE PRODUCT (PENT CABIN) AND SERVICE - AVOID”

Written on: 20/04/2017 by 10coni (1 review written)

Please avoid using this company. I ordered a shed from them online. Their website said it would be with me in 20 days. I phoned up to double check if this was correct because I was desperate to get a shed in my garden because my wife was about to have a baby any moment and I needed to clear things out. They told me that the website is correct and it would be with me in 20 days. Well, that was wrong. 30 days went past. After many phone calls and un-returned emails they gave me a delivery date… Read Full Review

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★☆☆☆☆

“Terrible quality products!”

Written on: 18/04/2017 by Louisek85 (2 reviews written)

Think twice about buying anything from this company. The house look nothing like they do on the site. Instruction quantities don't tally up with how many panels are actually needed so you'll be treat like a criminal when you phone up for the missing parts as the drivers 'take photos' to prove things are delivered. The quality of my house is shocking, I paid £400 for a house full of jagged edges, gaps everywhere, panels which don't line up, the list is endless! I paid a joiner to come and put… Read Full Review

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★☆☆☆☆

“Did not turn up when promised no idea how to get...”

Written on: 13/04/2017 by Jojojojojo5 (1 review written)

Did not turn up when promised no idea how to get anothe date useless customer service do no use… Read Full Review

Guttedspenthardearnedcashonrubbish's Response to Jojojojojo5's Review

Written on: 13/04/2017

Customer service rubbish - I would say go and check a shed out before buying pictures can be deceptive - if I had seen this I would never of purchased
instructions are useless numbers on panels not mentioned on assembly drawings mind you all the screws / nails are crazy cost 1k not worth it at all.

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★★☆☆☆

“Absolutely hopeless customer service - do not use”

Written on: 31/03/2017 by Brendag1961 (1 review written)

I ordered a flat double door loglap style storage shed for myself, it arrived promptly and I would give it a 7/10 for value for money. It has its problems, the roof battens are not sufficiently strong in my view, but I made some more up and added them myself. One year on and its still dry. The locking style parts work well enough, and the side walls (28mm) are as expected. I ordered a similar pent style 8x10 shed for my mother in law. This has been a disaster. The shed took 3 months of chasing… Read Full Review

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★☆☆☆☆

“Disgraceful Customer Service - Order Cancelled”

Written on: 15/03/2017 by TommySchwartz (1 review written)

Absolutely disgraceful customer service.  about the delivery - only letting you know its not coming the next day about 8pm the night before - so planning days off work for delivery is pointless! In the end, they were just useless on the phone - not in sync with logistics at all - so I cancelled the order for a full refund. Not sure how long that's going to take! I had ordered a BillyHo Summer House and there was no explanation of the reasons for delay unless you called them and waited on… Read Full Review

Laylah123's Comment

Written on: 28/04/2017

Can I please ask if you have had your refund as I've ordered a log cabin from them and have now cancelled it due to the same problem as yourselves.

Kind regards

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Simtronic's Comment

Written on: 28/04/2017

Hi
Yes, I did get the refund. I think it took about 5 working days to clear, but it did arrive. At least they got that bit right!
Thanks

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Simtronic's Comment

Written on: 28/04/2017

Hi
Yes, I did get the refund. I think it took about 5 working days to clear, but it did arrive. At least they got that bit right!
Thanks

Reply to this comment

Simtronic's Comment

Written on: 28/04/2017

Hi
Yes, the refund did arrive. It took five working days to clear if I remember rightly, but it did get refunded.
Thanks

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★☆☆☆☆

“Bad service, bad product, hard to return items”

Written on: 08/03/2017 by claird48 (1 review written)

I have had nothing but problems with this company. 1. I ordered a metal shed but after I paid and waited a month I was told it couldnt be delivered for three months. 2. I asked for a refund but it wasnt paid. I had to ring up and remind them 3. Foolishly I ordered another shed, which arrived with missing parts and on looking at it was not suitable for purpose. 4. I asked for refund and pickup but have been stymied by the bureaucracy. They have an opaque web site and it is very difficult to use… Read Full Review

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★☆☆☆☆

“UNDER NO CIRCUMSTANCES USE THIS COMPANY”

Written on: 17/02/2017 by Hallfi401 (1 review written)

Purchased a 20 x 10 EXPERT !! reverse apex shed from this company.Do not be fooled by the slick website. This was an expensive purchase, opting for all of the HEAVY DUTY OPTIONS and with windows?. We wish we had seen the reviews on this site prior to handing any money over. Sales team = quick enough to take the cash. Delivery Team = Not in contact with garden bulidings direct apparently,we were told that they were based "in the phillapines mate" when we questioned regarding missing parts… Read Full Review

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★☆☆☆☆

“Utterly Incompentent”

Written on: 07/02/2017 by dionsmith (1 review written)

Purchased a £4,000 clubhouse - half way through build am missing parts. Have spent 4 weeks, 30+ calls and emails with pictures of the missing parts. I have been sent wrong parts twice (parts that are not even for this cabin) there customer service and call centre is useless - sounds as though it is outsourced and they have no idea in what they are supporting. They are simply not setup for aftercare. Quick at sales and shocking there after… Read Full Review

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★☆☆☆☆

“unreliable”

Written on: 30/01/2017 by Bitefree (1 review written)

ordered garden shed for specific delivery date offered and excepted online, this was cancelled at short notice with no explanation, call centre totally incompetent put through to 3 different departments to try and order an addition to my current order as there was going to be a delay to the delivery sales team took the order and payment but customer services said that it hadn't been placed and had to rectify it. The main thing I didn't like was the fact you do not speak to any one in the UK all… Read Full Review

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