Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

“TERRIBLE PRODUCT (PENT CABIN) AND SERVICE - AVOID”

Written on: 20/04/2017 by 10coni (1 review written)

Please avoid using this company. I ordered a shed from them online. Their website said it would be with me in 20 days. I phoned up to double check if this was correct because I was desperate to get a shed in my garden because my wife was about to have a baby any moment and I needed to clear things out. They told me that the website is correct and it would be with me in 20 days. Well, that was wrong. 30 days went past. After many phone calls and un-returned emails they gave me a delivery date… Read Full Review

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“Terrible quality products!”

Written on: 18/04/2017 by Louisek85 (2 reviews written)

Think twice about buying anything from this company. The house look nothing like they do on the site. Instruction quantities don't tally up with how many panels are actually needed so you'll be treat like a criminal when you phone up for the missing parts as the drivers 'take photos' to prove things are delivered. The quality of my house is shocking, I paid £400 for a house full of jagged edges, gaps everywhere, panels which don't line up, the list is endless! I paid a joiner to come and put… Read Full Review

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“Did not turn up when promised no idea how to get...”

Written on: 13/04/2017 by Jojojojojo5 (1 review written)

Did not turn up when promised no idea how to get anothe date useless customer service do no use… Read Full Review

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Guttedspenthardearnedcashonrubbish's Response to Jojojojojo5's Review

Written on: 13/04/2017

Customer service rubbish - I would say go and check a shed out before buying pictures can be deceptive - if I had seen this I would never of purchased
instructions are useless numbers on panels not mentioned on assembly drawings mind you all the screws / nails are crazy cost 1k not worth it at all.

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“Absolutely terrible product and awful customers service”

Written on: 10/04/2017 by LeeAnnkemp38 (1 review written)

Delivery was swift but faulty product waited 2 weeks for parts then still waiting for next parts to arrive to find out we are 20 screws short joke of a company… Read Full Review

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“Cheap and nasty, do not go near”

Written on: 03/04/2017 by Eagle69 (1 review written)

Ordered a 12x8 Billy Oh Lucia Summerhouse, which. including eze base, came to about £1000. Delivery was relatively ok, about 2 week lead or so. That was about the best bit. The product quality is cheap and feeble. Instructions vague, and you have to work out how to do a lot yourself. The worst of this was the roof instructions. The quality of the trusses are poor, and impossible to line up correctly. The roof boards themselves are incredibly thin and flimsy, so much so that the clout nails… Read Full Review

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“Absolutely hopeless customer service - do not use”

Written on: 31/03/2017 by Brendag1961 (1 review written)

I ordered a flat double door loglap style storage shed for myself, it arrived promptly and I would give it a 7/10 for value for money. It has its problems, the roof battens are not sufficiently strong in my view, but I made some more up and added them myself. One year on and its still dry. The locking style parts work well enough, and the side walls (28mm) are as expected. I ordered a similar pent style 8x10 shed for my mother in law. This has been a disaster. The shed took 3 months of chasing… Read Full Review

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“Disgraceful Customer Service - Order Cancelled”

Written on: 15/03/2017 by TommySchwartz (1 review written)

Absolutely disgraceful customer service. Lies after lies after lies about the delivery - only letting you know its not coming the next day about 8pm the night before - so planning days off work for delivery is pointless! In the end, they were just useless on the phone - not in sync with logistics at all - so I cancelled the order for a full refund. Not sure how long that's going to take! I had ordered a BillyHo Summer House and there was no explanation of the reasons for delay unless you… Read Full Review

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“Bad service, bad product, hard to return items”

Written on: 08/03/2017 by claird48 (1 review written)

I have had nothing but problems with this company. 1. I ordered a metal shed but after I paid and waited a month I was told it couldnt be delivered for three months. 2. I asked for a refund but it wasnt paid. I had to ring up and remind them 3. Foolishly I ordered another shed, which arrived with missing parts and on looking at it was not suitable for purpose. 4. I asked for refund and pickup but have been stymied by the bureaucracy. They have an opaque web site and it is very difficult to use… Read Full Review

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“UNDER NO CIRCUMSTANCES USE THIS COMPANY”

Written on: 17/02/2017 by Hallfi401 (1 review written)

Purchased a 20 x 10 EXPERT !! reverse apex shed from this company.Do not be fooled by the slick website. This was an expensive purchase, opting for all of the HEAVY DUTY OPTIONS and with windows?. We wish we had seen the reviews on this site prior to handing any money over. Sales team = quick enough to take the cash. Delivery Team = Not in contact with garden bulidings direct apparently,we were told that they were based in the "f****ing phillapines mate" when we questioned regarding missing… Read Full Review

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“Worst customer service award 2016-2017”

Written on: 11/02/2017 by rhyskaz (1 review written)

Brought a cycle storage shed in October.Ordering went fine and delivery on time. Unfortunately it all went wrong then when the floor base was the wrong size and you then have to deal with a call centre in the Far East which doesn't appear to be able to deal with problems effectively.Eventually a new floor was delivered. Now come February I have problems with a leaking roof turning the shed mouldy.I have asked the customer service for new felt and roof panels.After sending numerous photos and… Read Full Review

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“Utterly Incompentent”

Written on: 07/02/2017 by dionsmith (1 review written)

Purchased a £4,000 clubhouse - half way through build am missing parts. Have spent 4 weeks, 30+ calls and emails with pictures of the missing parts. I have been sent wrong parts twice (parts that are not even for this cabin) there customer service and call centre is useless - sounds as though it is outsourced and they have no idea in what they are supporting. They are simply not setup for aftercare. Quick at sales and shocking there after… Read Full Review

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“Do NOT buy”

Written on: 05/02/2017 by wtSheridan1962 (1 review written)

Bought a Billy-oh workshop (16x10)(£1200) late 2015 - delivered with wrong roof trusses, delivered later, builder had to reinforce roof before the felt could be put on as it was so weak he was afraid it would collapse. Other problems - made of very cheap materials does not fit together well ( large gaps everywhere) I have had to alter all doors/windows to close up gaps and now I find it leaks like sieve. so all internal cladding/ insulation has be removed to locate/cure leaks. Worst shed I… Read Full Review

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“unreliable”

Written on: 30/01/2017 by Bitefree (1 review written)

ordered garden shed for specific delivery date offered and excepted online, this was cancelled at short notice with no explanation, call centre totally incompetent put through to 3 different departments to try and order an addition to my current order as there was going to be a delay to the delivery sales team took the order and payment but customer services said that it hadn't been placed and had to rectify it. The main thing I didn't like was the fact you do not speak to any one in the UK all… Read Full Review

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“Terrible company”

Written on: 29/01/2017 by Kayla366 (1 review written)

Terrible company. Also trade under the name Kybotech and other companies. Our shed was assembled by the company and very quickly fell apart, the door came off and roof leaked through within months. It has taken 2 years of battling, threatening court action to have the shed repaired. The company are terrible, customer service rude and dire. At every step of the way it has been a battle and each time the cause of the shed leaking and falling apart was our fault even though we didn't assemble it… Read Full Review

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“Our plastic shed was delivered today, i have purchased...”

Written on: 07/01/2017 by Larsenud55 (1 review written)

Our plastic shed was delivered today, i have purchased a similar shed many yars ago which is very robust and still in regular use, the shed we purchased today (£242) is a disgrace very flimsy and the instructions were not very clear with most dill holes not aligned properly. I would certainly not recomened this model. … Read Full Review

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“Absolutely Awful company”

Written on: 08/11/2016 by rgallard101 (1 review written)

It's such a shame that I even have to grace this review with one star. It shouldn't have any. This company is an absolute joke. Do not believe their website stating "in stock" or "fast delivery available" as it's all complete and utter bull. Short story: Ordered 20th October, Delivery booked for 31st. They email on the 30th changing it to 1st Nov. They email on the 31st, changing it to 3rd. No good to me, so I change it to the 7th. I call them on the 5th, to make sure my delivery will be… Read Full Review

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“Terrible customer service for damaged item”

Written on: 08/11/2016 by DB2016 (1 review written)

Ordered the keter sumatra storage box on the 30th Aug. Delivery was made in approx 1 week. Upon opening we found an end panel broken, with the loose piece inside the box. We thought to make it easier for all involved rather than us package the whole thing up, was for them to send us a replacement end panel. Well 3 months later, numerous emails & telephone calls, being passed from department to department. One minute the panel would be with us within 3 days, next minute they didnt know when it… Read Full Review

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“Garden Buildings Disaster”

Written on: 29/10/2016 by Anabella13 (1 review written)

Well, where do I start! I'll start by saying please don't ever buy a summerhouse from this company!!! I bought the Lucia 10x20 summerhouse, it looked so beautiful in the picture and I was really excited to get it and get on with the build. Firstly I chose a specific date for delivery and was told this wasn't a problem. Then received an e mail saying it was ready for dispatch 2 weeks before I wanted it. When I spoke to customer services I was told it had already been loaded and that if I wanted… Read Full Review

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“Poor roof”

Written on: 21/10/2016 by Jacobsbh86 (1 review written)

The shed overall is as described and was erected easily. The roof boards are really thin and the felt of the thinnest quality. The windows are pointless and do not stand up to even a stiff breeze let alone a storm. I have had to cover the outside with thick polythene to stop the window pabes being blown in. The shed has been up for a year and the inside of the roof is mouldy and rotten despite being constructed as per the instructions. The felt is intact despite some very strong winds but… Read Full Review

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“Do not trust. ”

Written on: 12/10/2016 by Turner153 (1 review written)

The Keter Borneo Garden box I ordered on 6 August and received on 9 August was damaged. I reported this immediately and was offered replacement parts. After six weeks this did not happen so i asked for a refund. I was told this was because parts were out of stock but they did offer a refund once goods were collected. This has proved very difficult for the company to organise It is now 10 weeks into the saga and the damaged box is still waiting to be collected. During this process I was asked… Read Full Review

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