Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

“Disgraceful Customer Service - Order Cancelled”

Written on: 15/03/2017 by TommySchwartz (1 review written)

Absolutely disgraceful customer service. Lies after lies after lies about the delivery - only letting you know its not coming the next day about 8pm the night before - so planning days off work for delivery is pointless! In the end, they were just useless on the phone - not in sync with logistics at all - so I cancelled the order for a full refund. Not sure how long that's going to take! I had ordered a BillyHo Summer House and there was no explanation of the reasons for delay unless you… Read Full Review

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“Bad service, bad product, hard to return items”

Written on: 08/03/2017 by claird48 (1 review written)

I have had nothing but problems with this company. 1. I ordered a metal shed but after I paid and waited a month I was told it couldnt be delivered for three months. 2. I asked for a refund but it wasnt paid. I had to ring up and remind them 3. Foolishly I ordered another shed, which arrived with missing parts and on looking at it was not suitable for purpose. 4. I asked for refund and pickup but have been stymied by the bureaucracy. They have an opaque web site and it is very difficult to use… Read Full Review

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“UNDER NO CIRCUMSTANCES USE THIS COMPANY”

Written on: 17/02/2017 by Hallfi401 (1 review written)

Purchased a 20 x 10 EXPERT !! reverse apex shed from this company.Do not be fooled by the slick website. This was an expensive purchase, opting for all of the HEAVY DUTY OPTIONS and with windows?. We wish we had seen the reviews on this site prior to handing any money over. Sales team = quick enough to take the cash. Delivery Team = Not in contact with garden bulidings direct apparently,we were told that they were based in the "f****ing phillapines mate" when we questioned regarding missing… Read Full Review

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“Worst customer service award 2016-2017”

Written on: 11/02/2017 by rhyskaz (1 review written)

Brought a cycle storage shed in October.Ordering went fine and delivery on time. Unfortunately it all went wrong then when the floor base was the wrong size and you then have to deal with a call centre in the Far East which doesn't appear to be able to deal with problems effectively.Eventually a new floor was delivered. Now come February I have problems with a leaking roof turning the shed mouldy.I have asked the customer service for new felt and roof panels.After sending numerous photos and… Read Full Review

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“Utterly Incompentent”

Written on: 07/02/2017 by dionsmith (1 review written)

Purchased a £4,000 clubhouse - half way through build am missing parts. Have spent 4 weeks, 30+ calls and emails with pictures of the missing parts. I have been sent wrong parts twice (parts that are not even for this cabin) there customer service and call centre is useless - sounds as though it is outsourced and they have no idea in what they are supporting. They are simply not setup for aftercare. Quick at sales and shocking there after… Read Full Review

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“Do NOT buy”

Written on: 05/02/2017 by wtSheridan1962 (1 review written)

Bought a Billy-oh workshop (16x10)(£1200) late 2015 - delivered with wrong roof trusses, delivered later, builder had to reinforce roof before the felt could be put on as it was so weak he was afraid it would collapse. Other problems - made of very cheap materials does not fit together well ( large gaps everywhere) I have had to alter all doors/windows to close up gaps and now I find it leaks like sieve. so all internal cladding/ insulation has be removed to locate/cure leaks. Worst shed I… Read Full Review

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“unreliable”

Written on: 30/01/2017 by Bitefree (1 review written)

ordered garden shed for specific delivery date offered and excepted online, this was cancelled at short notice with no explanation, call centre totally incompetent put through to 3 different departments to try and order an addition to my current order as there was going to be a delay to the delivery sales team took the order and payment but customer services said that it hadn't been placed and had to rectify it. The main thing I didn't like was the fact you do not speak to any one in the UK all… Read Full Review

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“Terrible company”

Written on: 29/01/2017 by Kayla366 (1 review written)

Terrible company. Also trade under the name Kybotech and other companies. Our shed was assembled by the company and very quickly fell apart, the door came off and roof leaked through within months. It has taken 2 years of battling, threatening court action to have the shed repaired. The company are terrible, customer service rude and dire. At every step of the way it has been a battle and each time the cause of the shed leaking and falling apart was our fault even though we didn't assemble it… Read Full Review

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“Our plastic shed was delivered today, i have purchased...”

Written on: 07/01/2017 by Larsenud55 (1 review written)

Our plastic shed was delivered today, i have purchased a similar shed many yars ago which is very robust and still in regular use, the shed we purchased today (£242) is a disgrace very flimsy and the instructions were not very clear with most dill holes not aligned properly. I would certainly not recomened this model. … Read Full Review

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“Absolutely Awful company”

Written on: 08/11/2016 by rgallard101 (1 review written)

It's such a shame that I even have to grace this review with one star. It shouldn't have any. This company is an absolute joke. Do not believe their website stating "in stock" or "fast delivery available" as it's all complete and utter bull. Short story: Ordered 20th October, Delivery booked for 31st. They email on the 30th changing it to 1st Nov. They email on the 31st, changing it to 3rd. No good to me, so I change it to the 7th. I call them on the 5th, to make sure my delivery will be… Read Full Review

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“Terrible customer service for damaged item”

Written on: 08/11/2016 by DB2016 (1 review written)

Ordered the keter sumatra storage box on the 30th Aug. Delivery was made in approx 1 week. Upon opening we found an end panel broken, with the loose piece inside the box. We thought to make it easier for all involved rather than us package the whole thing up, was for them to send us a replacement end panel. Well 3 months later, numerous emails & telephone calls, being passed from department to department. One minute the panel would be with us within 3 days, next minute they didnt know when it… Read Full Review

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“Garden Buildings Disaster”

Written on: 29/10/2016 by Anabella13 (1 review written)

Well, where do I start! I'll start by saying please don't ever buy a summerhouse from this company!!! I bought the Lucia 10x20 summerhouse, it looked so beautiful in the picture and I was really excited to get it and get on with the build. Firstly I chose a specific date for delivery and was told this wasn't a problem. Then received an e mail saying it was ready for dispatch 2 weeks before I wanted it. When I spoke to customer services I was told it had already been loaded and that if I wanted… Read Full Review

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“Poor roof”

Written on: 21/10/2016 by Jacobsbh86 (1 review written)

The shed overall is as described and was erected easily. The roof boards are really thin and the felt of the thinnest quality. The windows are pointless and do not stand up to even a stiff breeze let alone a storm. I have had to cover the outside with thick polythene to stop the window pabes being blown in. The shed has been up for a year and the inside of the roof is mouldy and rotten despite being constructed as per the instructions. The felt is intact despite some very strong winds but… Read Full Review

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“Do not trust. ”

Written on: 12/10/2016 by Turner153 (1 review written)

The Keter Borneo Garden box I ordered on 6 August and received on 9 August was damaged. I reported this immediately and was offered replacement parts. After six weeks this did not happen so i asked for a refund. I was told this was because parts were out of stock but they did offer a refund once goods were collected. This has proved very difficult for the company to organise It is now 10 weeks into the saga and the damaged box is still waiting to be collected. During this process I was asked… Read Full Review

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“AVOID GARDEN BUILDINGS DIRECT - AT ALL COSTS”

Written on: 11/10/2016 by Ian123456789 (1 review written)

Gardens Building Direct has been the WORST customer service, I have ever experienced. The quality of product (metal shed) was servery dented, and scratched. There customer service agents are completely clueless, and uninterested solving my issues, even though I have purchased goods in good faith. They DO NOT reply to emails of answer there telephones. DO NOT BUY FROM THIS COMPANY! … Read Full Review

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“Good company, poor shed !”

Written on: 30/09/2016 by Miller495 (1 review written)

Cant fault delivery time and communication from garden buildings direct, however the shed (12x10 bily oh 30) although a good price the quality is poor so many knots on wood including the roof supports in which 2 snapped at the knot points, i had to do alot of basterdising to make good a poor build quality at manufacturing stage if thos company wants to be recommended and successful they need to ensure good quality is being sold else there reputation will be knocked.... Oh and i ordered premium… Read Full Review

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“A total disaster !!”

Written on: 23/09/2016 by Keegang358 (1 review written)

My wife ordered the Billy Ho Nook from this company back in early July to replace our old rotten shed. The only time this company was competent was when they took her money. Five weeks later there's was no sign of the order,we chased it with them and was told it had been delivered to them with parts missing so, they couldn't dispatch it. Another week went by so, we chase the order again, to be told we should have it within the next 7 days. Seven weeks later we get the order but, it has… Read Full Review

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“unprofessional,unhelpful,disgraceful”

Written on: 16/09/2016 by KimberlyMcLain (1 review written)

Ordered a Childs playhouse never recoeved email confirmation specified needed for 15th checked tracker got date wrong called back unhelpful staff finally they sorted their error waited all day on 15th lo and behold 7pm van broke on 16th nobody has contacted me I have a little three year old with no bday present for Sunday rang them did nothing to help and told me its now rescheduled for next week not good enough when I stated I need for 15th and to wait all day and have no phone call and… Read Full Review

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“Appalling company”

Written on: 09/09/2016 by Sharon1952 (1 review written)

Ordering online was so easy. Shame that after that it all fell apart.Delivery was on time and chap was really helpful. On delivery 2 pieces of the floor of the Summer house were missing, and one of the panels was damaged. He called and reported this straight away and wrote down for me the parts required. On ringing customer care (in the Phillipines) i spoke to the rudest man I could ever have had the misfortune to get on the end of the phone. I told him what parts were missing trying to find… Read Full Review

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“DONT BUY FROM THEM ”

Written on: 25/08/2016 by Vivian346 (1 review written)

I bought my shed almost a year ago and started emailing the company in april about all the problems I had and that were developing as the shed was up a few months . The shed was delivered with the gable ends in 3 panels hence there is no support it just bows when you lean on the middle with nothing supporting the 3 parts . The doors have a 3/4 inch gap in them they dont fit either doors fit and have a gap that lets the water in. There is one rotten panel that was wet and soggy within 2 months… Read Full Review

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