written by on 27/02/2017
I was very pleased with the transfer arrangements and the courteous drivers. Both drivers were very punctual and accommodating. I shall not hesitate to book this service again should I come back to the Algarve.
written by KenleySelf34 on 05/01/2017
100% recommended. The driver was waiting for us at the airport and was very easy to deal with. We paid when we got out at the hotel and the driver was very kind and helpful. Upon collection day the driver was different but he was on time efficient and got us very safely to the airport. I will use these again on my next trip to Faro. Customer service at its best from the drivers and excellent value for money. We travelled with other people who came at different times and their transfers were more expensive.
written by homethoughts on 18/09/2016
Just returned from a week in Praia da Oura having used Faro Air Transporters for the first time. All I can say is what a great service they provided. From booking the online transfer to being met at the airport to being collected for the return flight there was nothing but professionalism from all concerned.We received text confirmation for both arrival and departures and each time the driver was there to greet us. Ten out of ten for a wonderful service.
written by JackC55 on 21/07/2015
Picked up at Faro airport on 11th July 2015 and pleased with initial service, paid for an MPV with leather seats and the extra for express route via motorway. Arrived at apartment in Albufeira in approx. 30 mins reasonably satisfied with service, driver appeared to want to overtake whenever possible and drove slightly too close to other vehicles but, at least we arrived safe and sound. On the return journey one week later we were met on time for transfer back to airport however the vehicle waiting was an old minibus with worn upholstery albeit with a friendly driver. On the route to the airport we did not go the express route via motorway and instead were taken on a tour of country roads which were in need of repair and maintenance which combined with the poor suspension of the vehicle meant we had a less than pleasant journey to the airport. When we arrived back in the UK I emailed the company and complained about the service provided and pointed out that they were in fact in breach of contract as they did not provide the service for which I contracted and paid for, the reply was simple: Luis Costa stated, This was our mistake inserting booking type on system. Please inform how do you want to receive balance. We can you refund on this moment to paypal account ? Waiting for your reply. I pointed out that it wasn't just a matter of refunding any balance reply acknowledges a mistake but you haven't even apologised for it and as for the refund I would have expected something a little more generous than just the balance to make up for our disappointment and discomfort. Any payment offered could be via paypal however, as the currency would be changed to GBP and the fact there was a fee for this, I would not expect to have to pay it. The reply again was short and sweet exactly as follows including spelling: Of course i apologise you for this and i even do not know what to do with this mistake of my staff because this is complete unceptable. Please inform your paypal account ? I replied stating My paypal account and asking to confirm exchange rate fee would be paid by them. They responded by stating the payment would pay the balance plus the express route fee which was in euros. I eventually agreed to accept but lost out on both currency exchange rates and paypal fees. The amount was not much but it was the issue which was at stake, they really couldn't care less it was just one of lots of hires they probably do on a daily basis and they didn't get the issue that the customer should not lose out because of their ineptitude. I shall never use their service again, they do not deserve it. If you find yourself in a similar position, watch out........you will be the one paying fees and losing out. Use a more reputable company who actually care about you and provide good customer service.
written by CarsonKeegan on 26/05/2014
Transport booked on line, so I did have some reservations about whether or not this was a good idea as flying is a stress in itself without having to queue for a taxi if the booked transport didn't materialise. An important factor in booking this firm was that payment could be made on the day to the driver. Needn't have worried about taxi not turning up . Met at airport, very clean vehicle, polite driver. Taxi on time for return. Will book with them again.
written by margaretcooney on 21/05/2014
Brillant service,we booked on line and paid when we arrived! Driver very polite and helped with luggsge! Taxi arrived in good time and waited patiently for us.We will use this company next time as they are very reliable.
written by Grahamb75 on 17/05/2014
Great service will use again highly recommend for all
written by Dalybc1945 on 16/05/2014
Service was on high-level, driver was waiting for us on time, he was very nice.Car was clean .
written by BraedenRooney on 16/05/2014
Our plane was 30 minutes late, but as we left arrivals there was our driver holding up our name on a board. He took my wife's bag and after a short walk to the car we were off to Americo de Pera. Very clean and tidy vehicle. We also booked the return trip and the driver was there 15 minutes before hand and again a very smooth trip. Faultless service.
written by on 12/05/2014
We decided to book a taxi transfer because our flight was arriving in Faro at 9:30 pm. It was good value for money and definitely the right choice for us. We were met at the airport as expected and the driver asked if we wanted to pay an extra 7 Euros to take the motorway. We chose this option and the journey was very quick and comfortable. We arrived at our destination in Praia da Luz in about an hour. An excellent service that I would certainly recommend.
written by carlycella on 11/05/2014
Great service. Reliable & friendly drivers. Reasonable prices. Good quality vehicles.. Wouldn't use any other company now I have started using this one!
written by on 06/05/2014
What a difference this holiday (April 2014) compared to last year (July 2013)- we had a very bad experience (July 2013) when our transport did NOT arrive to take us back to the airport! We vowed that we would use a reputable and reliable company for our journeys this year and we certainly NOT disappointed by the service we received from www.faroairporttransfersto.com. Our driver was waiting for us in the arrival hall and kindly called our apartment contact for us before starting our journey. Our return transport was also excellent and I would certainly use www.faroairporttransfersto.com for any future trips. The price was higher than some other companies but it was so reassuring to be in safe hands!!!
written by Dobson331 on 01/05/2014
Have used Faro Airport Transfers for several years now - they have always been on time, both at the airport and the hotel, and the drivers are friendly and helpful. Extra pleasure this time was that on arrival at Faro airport the driver recognised us from previous visits, and even remembered our particular small (isolated) hotel and its specific key collection details from its sister hotel(as the reception is only manned at certain times). Certainly made a change from having to navigate for the drivers who do not know these things! Highly recommended!
written by uqMcIntosh5 on 28/04/2014
The driver was late in picking us up and offered no apology or explanation. He had no change to give us so the journey cost us more than it should have. He would not confirm our return booking and told us to ring to confirm. We tried over 3 days on ten number provided and never once had a response. Feeling already let down and unable to cancel we ordered a different taxi for the return journey. Upon returning home I then received 2 abusive emails calling me a liar and not believing any of the above. This ruined the start and end of an otherwise lovely holiday
written by anLucas289 on 28/04/2014
Our driver was waiting for us in the airport terminal with a name card. The vehicle was good quality. Our driver was friendly, courteous and informative. He went out of his way to help us find our friends at our gimbal destination. He spoke very goog English. We thought the price of the fare was reasonable.
written by Elianna350 on 27/04/2014
driver waiting fior us on arrival, changed pick up time and was no problem. I would just advise that you have to pay tolls on arrival
written by Darren257 on 26/04/2014
Excellent service, friendly staff who provided good information on the local area. Would definitely recommend
written by Waltonmt248 on 21/04/2014
Very reliable friendly service nice clean cars transfer from airport to golf complex very good
written by on 21/04/2014
The staff members were sharply on time and extremely kind!
written by on 21/04/2014
I have used faro airport transfers once before and the service was great, once again really efficient and were great with safety with my two children, making sure the seats were right and we were all happy. The driver was very helpful and professional. The driver was waiting with a clear sign of our names and helped with our luggage. Pick up was confirmed and the driver was spot on time. Will definitely use again and recommend.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers