Pro Camera Shop Reviews - www.procamerashop.co.uk

★★★★★
4.9 / 5
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★★★★☆

“Good service although concerned at some reviews”

Written on: 04/09/2013 by teluk (26 reviews written)

I had checked the reviews on Procamerashop before placing my order and had no worries when I discovered they were based in Carlisle and goods were shipped from the U.K. After placing the order for a Sigma lens I found some reviews which set all the alarm bells ringing saying the goods were grey imports and the company is not a U.K. company but from Hong Kong. (Check "conditions of use" at the bottom of their home page). I had placed my order on the Monday (Sigma 18-250mm lens) and received… Read Full Review

Reportedtotradingstandards's Response to teluk's Review

Written on: 04/09/2013

Don't count on returning stuff for a refund. 1 purchaser wasn't allowed a return even though the lens was faulty. He had to send to a general repairer of their choice.

Re import duty & VAT. The purchaser is liable to pay customs any duty & VAT. It is a legal requirement, no iffs no buts.

They don't have a warehouse in the UK, they have no presence at all.....Hong Kong pure & simple. Their orderline/phone is just a `virtual` office.
They use a middleman to distribute 5muggled goods to try to avoid paying VAT. hence the buyers responsibility to legally tell HMRC of your purchase.

The majority of negative reviews & comments get removed from sites because they threatened legal action. Hopefully now they seem to have gone (although likely to re appear) the negative comments will stay for folk to see.

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Teluk's reply to Reportedtotradingstandards's Comment

Written on: 04/09/2013

My lens definitely came from a UK warehouse, it arrived in 4 days and has all UK postal marks. I have read a review that said they use a large distribution warehouse and don't think it would come from Honk Kong in such a short time.

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Reportedtotradingstandards's reply to Teluk's Comment

Written on: 04/09/2013

Their grey stock comes from Asia mainly. Your purchase will not benefit from the manufacturers warranty & anyone who has bought from p-shop, won't even have their `warranty`.
.
Once imported to the logistics company by Smart Price Photo's (their parent `company`) they then advertise goods at around 20% cheaper than legitimate UK stockists. Hence the so-called saving.
If they aren't already in the UK their prices are usually quite expensive, because they don't know at that time if they've avoided VAT/duty.

It appears they & other suppliers, mislabel & under value goods on the declarations, which HMRC seem now to be investigating.

As you are classed as the importer when VAT/duty hasn't been paid, it is legally your responsibility to notify HMRC.
They may even be able to track down purchasers at a later date.

Some couriers are starting to ask for payments on delivery (+ collection fees) or you don't get your purchase & lose your money.
Another reason NOT to pay by Direct Bank Transfer, which p-shop heavily advertise.

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Teluk's reply to Reportedtotradingstandards's Comment

Written on: 04/09/2013

Thanks for that, seems there is many things to consider, luckily I did not pay by Direct bank transfer

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Reportedtotradingstandards's reply to Teluk's Comment

Written on: 04/09/2013

Glad to hear it. Get out shooting & enjoy your new lens

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★★★★☆

“Macro lens experience”

Written on: 28/08/2013 by DavidAN (1 review written)

ProCameraShop is appreciably (but not ludicrously) cheaper than other sources (if you take up its discount for bank transfer payments) but the buying experience is one of the best, in terms of communication, that I've had. There was a problem with its warehouse systems that resulted in a couple of days delay - a bit worrying when you don't have the assurance of a credit card payment. However, regular email contact was maintained and a person was available on the phone to advise when to expect… Read Full Review

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★★★★☆

“Good service, goods as decribed and very competetive...”

Written on: 24/08/2013

Pro Camera Shop consistently offer camera equipment at the lowest prices. So far all products I have purchased have been the genuine article in the manufacturer's original packaging and as described on the web site. Delivery is effected in robust packaging by UK mail and dispatch clearly advised. Only one issue - the electronic advice note for package tracking with UK Mail raised a phishing warning by my antiviral software which is not reassuring… Read Full Review

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★★★★☆

“Took a week but worth the wait”

Written on: 09/08/2013 by martinblack (1 review written)

Ordered Friday, paid by bank transfer. Order took a week to arrive, arriving on the next Friday. Could have been faster on delivery but as the price was so much cheaper then any other retailer (tamron, sony fit macro lens) £100 cheaper. I have no complaints and would happily order from them again. In fact already planning my next order :)… Read Full Review

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★★★★☆

“Great service no hesitation to use again”

Written on: 30/07/2013 by Hotrodder (1 review written)

I had checked reviews before purchasing my Canon 650d some concern over butting off Internet rather than paying higher price elsewhere , retail park. So far fantastic, I ordered Thursday pm and Tuesday am the camera arrived, kept informed all the way from purchase to text for delivery. So far so good and camera is great. Next purchase a 300mm lens… Read Full Review

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★★★★☆

“Good Service”

Written on: 25/07/2013

This is a good service for anyone who is looking to save money on their camera equipment. They keep you informed of the delivery with tracking number which is delivered two days after your card clears. You also get a years guarantee with the item/s. I have had a few items including camera and flash and I am very happy with this online company and would certainly use it again without hesitation… Read Full Review

Reportedtotradingstandards's Comment

Written on: 25/07/2013

This Hong Kong supplier has very mixed reviews (the negative ones tend to be deleted though)

They are not always the cheapest & certainly their own in-house 1 yr warranty is nowhere near as good as the manufacturers. (sometimes 3yrs too)

Post/review 3 below this one (Panosonic LX7) highlights possible issues.

Also, don't be tempted to pay by direct bank transfer. Pay by credit card for some protection.

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★★★★☆

“Pro Camera Shop”

Written on: 17/07/2013 by Hdogman (1 review written)

I have to admit to being nervous about purchasing expensive photographic from a company I had not heard of however the very substantial savings were an opportunity not to be missed. I telephoned the company before placing my order and searched for reviews on the web which mostly were unbelievably good. The service provided was very efficient and the goods arrived 4 days later and I was reassured. By paying by direct bank transfer I saved a further 3% which was a significant amont given that… Read Full Review

Reportedtotradingstandards's Response to Hdogman's Review

Written on: 17/07/2013

It's becoming harder to find the majority of negative reviews & issues on this Hong Kong seller (they're not a not a UK company btw, despite their name) many are deleted/hidden because they threaten & bully sites & forums (inc on here) to get them removed.

Always pay by credit card for protection & not by direct bank transfer.

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★★★★☆

“lots of help”

Written on: 05/07/2013

Like most I was concerned about purchasing from what is really a grey import company. But because iof the price I purchased a Canon 6d It arrived after some 3-4 days well packaged and containing an English book of instructions and all the cds. The guy at Pro Camera shop was helpful and polite throughout. The camera arrived by courier but I found out that the internal instructions in the camera were in japanese with no way to set the camera up. A quick phone call and they set me straight… Read Full Review

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★★★★☆

“Good communication and service”

Written on: 28/06/2013

Got the impression that I was dealing with real people who were trying hard to give competitive prices and quality service on branded products. Communication was good all the way; an email came at every stage of the ordering, despatch and delivery process. And they very honestly gave an extra discount for paying by bank direct transfer - that couldn't be easier and more secure for anyone with on-line banking facility. I'd recommend them without hesitation. My only puzzle was why the 2 small and… Read Full Review

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★★★★☆

“HILL60D”

Written on: 28/06/2013 by HILLBG (1 review written)

The whole experience of this transaction went without a hitch. The courier service was excellent (next day delivery after living the whare-house). The camera is working 100%. Overall a very commendable deal… Read Full Review

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★★★★☆

“great price and service”

Written on: 19/06/2013

excellent product at a great price and prompt service with next day delivery after receipt of payment have yet to use the camcorder for any length of time but so far results look good… Read Full Review

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★★★★☆

“cameras&LENSES ”

Written on: 18/06/2013 by IANSCHNAUZER (1 review written)

VERY GOOD SERVICE AND INFORMATION TOP PRICES. A BIT SLOW ON DELIVERY BUT WAS TOLD OF HOLD UP, WILL USE AGAIN AND RECOMEND TO FRIEND OR FO… Read Full Review

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★★★★☆

“Happy customer”

Written on: 03/06/2013 by Smiledust (1 review written)

Just treated myself to a new camera from this website. The service I received so far from them was excellent. My order arrived promptly and I can't wait to use my new camera. Excellent customer support which is kind of unusual for an online store. But at procamerashop they are constantly in touch with you. … Read Full Review

Reportedtotradingstandards's Response to Smiledust's Review

Written on: 03/06/2013

Excellent customer service is the norm when you're spending money, it's when you need them afterwards that counts.
This Hong Kong seller is the same as many other online stores, except others have better reputations.

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★★★★☆

“First impressions of ProCameraShop.”

Written on: 15/05/2013 by BrianCYN (1 review written)

Due to the origins of the product I felt a little sceptical about purchasing from such site. Checked as many reviews and forums as I could which were all positive for those that had purchased from ProCameraShop. I specifically look for negative reviews when looking to purchase a product. Positive: 1.Price wise ProCameraShop are very competitive with their competitors. 2.Site easy to negotiate. 3.Purchasing product straight forward, I did use direct transfer which was easy to do. 4.Kept… Read Full Review

Reportedtotradingstandards's Response to BrianCYN's Review

Written on: 15/05/2013

ALL reviews are NOT positive!
There are still negative reviews & comments to be found on sites & forums, even though this Hong Kong supplier threaten sites to get as many as poss removed.

They are sometimes competetive with the other foreign suppliers, but others have better reputations & customer service when there's an issue.

Paying anyone by direct bank transfer is not recommended. You should always pay by credit card for protection.

2 people with problems? lol

Grey imports, cameras especially, do not have anyway near the same warranty as UK/EU products & some manufacturers won't touch them if there is a problem.

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★★★★☆

“Olympus macro lens”

Written on: 07/05/2013

Very good website easy to order product. Came very quickly. I was kept informed all the way by email. it was well and safely packaged I would recommend the site to any of my friends … Read Full Review

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★★★★☆

“Did the job”

Written on: 07/05/2013

I checked prices over a wide variety of camera sitters - new and second hand. I now have a brand new 24-105 IS USM with lens hood at a price less than 2nd hand sites even before the 3% discount was added. My only (minor) gripe was that the approval for the discount took a little longer than I'd hoped but an extra day was not the end of the world. Perhaps a confirmation that the item has been reserved pending approval of the banking arrangements would help. Overall - 4.5 stars… Read Full Review

Reportedtotradingstandards's Comment

Written on: 07/05/2013

Paying anyone by direct bank tranfre is not a recommende method of payment to anyone, let alone Hong Kong suppliers. You should always use a credit card in case there are any issues.

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★★★★☆

“Good Service”

Written on: 02/05/2013 by Ukwarthog (1 review written)

Good prompt delivery. Called the customer service and got through to speak to someone who helped first time! Would recommend using them and make use of the 3% discount - this worked well… Read Full Review

Reportedtotradingstandards's Response to Ukwarthog's Review

Written on: 02/05/2013

Order line/customer service is just a rented office in the UK.
They are Hong Kong suppliers.
Paying by bank-transfer is not recommended to anyone. Use a credit card for protection.

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★★★★☆

“Pleasure doing business”

Written on: 26/04/2013 by weggy (1 review written)

Outstanding communication every step of the way, outstanding service delivered at the time and day stated, 3 days from placing the order, outstanding price. outstanding product, English software, manuals and plug. I was taking pictures in minutes of opening the box. If the after-sales service is as good I'm well pleased. Thank you… Read Full Review

Reportedtotradingstandards's Response to weggy's Review

Written on: 26/04/2013

You could have bought it cheaper from a number of Asian suppliers. Digitalreview, who have a good reputation & after sales/customer service, have it for £335 inc VAT & delivery.

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Weggy's reply to Reportedtotradingstandards's Comment

Written on: 27/04/2013

But I did not buy it from "Asian suppliers", and I am really pleased with my purchase. Unlike some I do not hold that cheaper is better so why do I need your extremely pointless and inept information. Unless you are an Asian supplier, in which case I will have this investigated.

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Reportedtotradingstandards's reply to Weggy's Comment

Written on: 27/04/2013

Despite their name, they ARE an Asian supplier, based in Kowloon Hong Kong.
If you look at their T&C's on the site (terms of use) they tell you this.
Carlisle is a rented office.

You are either very naive, or possibly, by accusing me & threatening to have my reply investigated, a spammer?

They bully sites to get negative reviews removed.
My stating facts in replies, to help others, isn'y against any rules.

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Weggy's reply to Reportedtotradingstandards's Comment

Written on: 27/04/2013

You are also an extremely sad individual who needs to get a life.
Please do not reply as this will only prove what a forlorn idiosyncratic being you really are.

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Reportedtotradingstandards's reply to Weggy's Comment

Written on: 27/04/2013

Are you upset because you were wrong, or because you were caught out? lol

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★★★★☆

“Purchace of Canon SX50”

Written on: 25/04/2013

I was attracted to this shop due to the fact they offered a reduction in price by paying via a direct bank transfer, although this may add a day to the process it is well worth it due to the savings obtained. postage was via UPS 24 hour and true to their word they were spot on plus I was able to track the parcel from warehouse to my door step. Great service,what more could you ask… Read Full Review

Reportedtotradingstandards's Comment

Written on: 25/04/2013

Contrary to their name, they don't have a `shop.They are Hong Kong based suppliers.

Paying by bank transfer is not recommended to pay anyone. You should use a credit card, then you have some protection if there are any problems.

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★★★★☆

“Quick dispatch and good service”

Written on: 02/04/2013 by tee-a (1 review written)

Was a bit wary of using a small non high street shop but took the risk as the product prices were fantastic and I'm glad I did! The dispatch and delivery was very quick, and my item came well packed. Received follow up emails from the shop asking if everything was okay, so really good service. Will be using again… Read Full Review

Reportedtotradingstandards's Response to tee-a's Review

Written on: 03/04/2013

They don't have a `shop` (as their name implies) they're based in Kowloon Hong Kong. They're just another Asian online supplier of mainly grey imports.

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