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“about my order”

Written on: 05/11/2014 by Ghazalas (1 review written)

I can't find any contact details of you and your phone number I have got doesn't work, please I need help… Read Full Review

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“Dont trust this company !!!!”

Written on: 01/09/2013

I saw a Sony SLT A77 camera body for sale here at just over £623. I read the reviews and decided to go ahead. I did not like the idea of creating a "Google wallet" to pay them, and neither did my bank. Santander, my bank, suspected fraud and refused to let them have the money from my debit card. So I had to ring the bank and sort it all out. What is wrong with a normal Debit card payment? Two days later I phoned Procamerashop to check that my order was going through, and yes, I was… Read Full Review

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“Forced cancellation”

Written on: 31/08/2013

I had done a lot of on line research before deciding I could trust ProCameraShop and so I placed my order for a Panasonic/Leica 25mm, 1.4 lens with them. Their price was among the best around and I knew this was a HK business, which didn't bother me because their customer satisfaction ratings seemed good. Looking back I'm surprised they did. My lens was paid for by bank transfer and was supposed to be shipped right after bank holiday when I got a phone call from the 'shop' telling me about some… Read Full Review

Tr1Xx's Comment

Written on: 04/09/2013

The website has now been down for over 4 days. Think yourself lucky to have got your money back. Personally, I would be very reluctant to use them again in future even if they do resurface.

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“Order Cancelled”

Written on: 27/08/2013

I placed an order at the weekend for a Canon EOS 60D Digital SLR 18-55mm f/3.5-5.6 IS II Kit at £504.99, great price I was happy. Today I come home from work to an email stating they have problems with their warehouse and that they have no idea when these will be resolved so have cancelled my order. Odd I think so check the website again and the price of this product has magically risen to £580.99. This does not seem to be a very reputable company and I certainly would not recommend using… Read Full Review

Reportedtotradingstandards's Comment

Written on: 27/08/2013

This Hong Kong supplier doesn't have a warehouse (certainly not in the UK) Their phone/orderline is a serviced/virtual office in Cumbria.

They import grey market goods to a middleman/distributor in Crawley.

It seems that if the goods advertised aren't already in the UK, prices are higher. Once they are, prices then lower.

There are also possible issues with some goods, re import taxes & VAT. The buyer COULD be asked to pay HMRC any duty due.

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“I bought a Panasonic LX7 from them. I was suspicious...”

Written on: 23/07/2013 by WilliamMills (1 review written)

I bought a Panasonic LX7 from them. I was suspicious that there was no VAT invoice and the packaging had a Hong Kong address. After three months the camera went wrong. Procamerashop told me to send it to DK Audio Ltd, a Panasonic repair firm who asked for a similar sum to the purchase price claiming the warranty didn't apply to non EU cameras. Panasonic should not be supplying them. The only recourse is to ask one's credit card company to reclaim the money and write to your local MP calling… Read Full Review

Reportedtotradingstandards's Response to WilliamMills's Review

Written on: 24/07/2013

Sorry to hear about your experience, but it isn't an isolated incident.

Your review (& my comment) will no doubt disappear soon, like many others, when this Hong Kong seller sees it. They don't like criticism of any kind, especially the unhappy customers.

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Written on: 11/05/2013

Useless. 9 days after ordering from, the camera that was supposedly "in stock" was still not dispatched, just a bunch of emails saying your order has been successfully matched with whatever paperwork, and is now being passed to our shipping department where it will then be readied for dispatch...JUST SHIP THE DAMN CAMERA!! Easy enough, surely, unless, of course, the lengthy bureaucratic process is just a stalling tactic until the stock arrives. I received messages telling me… Read Full Review

Reportedtotradingstandards's Comment

Written on: 11/05/2013

They are Honk Kong suppliers, NOT uk based.
They supply mainly grey imports, shipped from a middleman/distributor in Crawley.
Your order probably wasn't already `imported` hence the long delay.

They threaten/bully sites (inc on here) & forums to get negative reviews & comments deleted.
Yours will probably disappear soon too, so letting others know of your experience elsewhere could be useful.

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Written on: 11/03/2013

Buyers Be Ware, There is nothing UK about Pro cameras UK, They have a UK address in Carlisle which if you check on Google maps is a Business Centre where they rent a room. All the stock is shipping within a few days from Hong Kong direct to you and is NOT Official Canon UK Stock and is cheaper simply because it has not had the UK Import Duty and VAT added to the price. As it is coming direct from Hong Kong, you as the buyer are the official importer and are therefore liable for the UK Duties… Read Full Review

Reportedtotradingstandards's Comment

Written on: 11/03/2013

Well said!

Buyers also need to check their purchases with the manufacture too.

Use the phone to ring their number & register the product (rather than just registering on line, which doesn't pick up any anomilies) to check the product is actually new & un used.

Check all serial numbers against exif data to make sure they aren't fake.

Warranties on `grey` products from Asia will not be honored by manufacturers!

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“Awful! ”

Written on: 16/11/2012 by Ebzycik (1 review written)

I made an order for the Nikon D5100 on Saturday 10th Nov 2012. I received a confirmation email to state the item would be dispatched within 1-2 days of the email. They are closed on weekends so wasnt expecting an email until Monday. On Monday, I received nothing. On Tuesday, I received nothing. I called them late afternoon and was told that I should receive a dispatch notice that evening. No email came. On Wednesday they charged my card. But still no dispatch email. On Thursday, STILL nothing… Read Full Review

Reportedtotradingstandards's Response to Ebzycik's Review

Written on: 16/11/2012

I hope you didn't pay by their much advertised/over the top reviews of the 3% extra discount if paying by Bank transfer offer. This is certainly NOT a recommended way to pay! You won't have any legal comeback if there are any problems.
Hope you get it sorted though.

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Ebzycik's reply to Reportedtotradingstandards's Comment

Written on: 19/11/2012

No I didn't, I just paid directly as I've never heard of direct bank transfers online before!
I actually posted a comment regarding my review but it must not have been successful. I actually received a phone call from procamerashop the day I wrote this review. They were very very apologetic, in fact they were so regretful about what had happened that I kind of felt bad for writing the review. Lol.
I tried to erase it but couldn't.
So I kind of forgive them now. I'm sure if I had been given the same treatment by pc world or currys they wouldn't have bothered to even call me let alone apologise!
Also, as a good will gesture, they are sending me a free memory card. Which they didn't have to do. Thought this would be helpful to those who want to buy.

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Ebzycik's Response to Ebzycik's Review

Written on: 16/11/2012

I tried to delete the review, but I must be stupid as I couldn't remove it, so ill comment under it instead lol:

I just received a phone call from procamerashop team following my review.
I did say I was going to erase the review, but I couldnt, so I'm going to accept it as it was meant to be, because I believe that some good has come out of it, so I've forgiven AND forgotten.
(Name removed) was lovely. And he has accepted that there was a customer service issue. I actually wouldn't have minded buying the product after that phone call, whether it was UK based or else, I would have still purchased it had I not bought it somewhere else already. The courtesy call saved the day, because it made up for all the time I was given wrong advice. Currys, Dixons, Jessops wouldn't have cared less, and I suppose companies like Procamerashop deserve to be successful for those reasons. My situation seemed to have been a one-off, and I'm sure the hundreds of reviews online are five star for a reason. I have regained my trust and in future I won't hesitate in buying from procamerashop despite what has happened.
I appreciate your call, procamerashop team!!

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“Cheap BUT....”

Written on: 29/10/2012

Go for it if you don't mind grey imports, I don't. Go for it if you need a cheap price. Avoid at all cost if you would need any form of customer service. The "UK" based drones are just that, a false front to make you think you can talk to someone about your order. They have no direct way of contacting their own warehouse even though they claim it is UK based, failed to ship goods after 4 days and could not care less! I have dealt with many Hong Kong based importers but Pro Camera Shop is the… Read Full Review

Cameraman2's Comment

Written on: 13/11/2012

I purchased from Carlisle unit - no probs, got myself a Canon EOS650 -
Grey imports?
Don't know where you got that from?

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Svrf's Comment

Written on: 14/11/2012

Lol Carlisle unit. Good for you.

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Reportedtotradingstandards's Comment

Written on: 04/01/2013

lol.The only `unit` they have in Carlisle is a rented office space & phone line!
They are based in HK.

Look in their terms & conditions re importing. YOU, as the buyer, are liable to any import duties if caught.

Also check/register any grey imports with the manufacturer. Quite a few have dodgy serial numbers & some aren't even new!

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“Don't waste your money ”

Written on: 17/10/2012

Bought a Nikon lens from them and found out that it was imported from china. So no UK warranty!!! If it needs warranty service you have to send it back to them. Customer service are down right rude and don't give a damn about you. Let the buyer beware… Read Full Review

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“faulty goods repacaging fees and refusal of refund”

Written on: 15/10/2012

sold faulty goods which appeared to be refurbished, camera started on over 1500 accusations, and there was a problem with the processor so lots of images lost or damaged, i contacted them on 2 weeks after purchase and they would not issue a refund, had to go through bank and google checkout and took 3 months for me to get a refund, and even after pro camera shop were trying to charge a 8% repackaging fee so they could then sell the faulty item on again to another customer, this would have been… Read Full Review

Dalem's Comment

Written on: 17/10/2012

Another nail in ProCameraShop Coffin.
They tried a similar stunt with me by selling me a 7D body that had FAKE serial numbers stuck on it, different serial numbers also found on the internal PCB and on the packaging. The camera was verified as having fake serial numbers by Canon UK before I returned it.
I was also accused of being "A competitor out to damage the strong online customer feedback" What an absolute cock and bull story.
Look what else they said about me.
"The item had undoubtedly been tampered with, however, we could find no evidence to support the claim that this had taken place prior to delivery to you. No other camera we stock, or previously sold was found to have the same problem as you described"

They are more or less accusing me of tampering with the camera. I have prepared a portfolio of their actions and accusations about me and will be sending it to trading standards and many other official bodies.
If I were you I would keep any and all communication from them or concerning them.

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Written on: 15/10/2012 by sjb80 (1 review written)

Not impressed. Purchased a Nikon d5100. Within the first day after receiving the item I contacted ProCameraShop - advising them I was unhappy with the camera as I had a very prominent white hot pixel in the middle of the image sensor - I said I wanted an exchange. The response was that this was not a fault, just manufacturing tolerances and that the camera probably had software to map it out (incorrect - it didn't) or that I should just use some third party software (why should I!!!). A few… Read Full Review

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“Just don't bother! ”

Written on: 23/08/2012

Bought a lumix gx1 that was a great price, had an issue with the camera and was told to deal directly with Panasonic uk for the warranty and not pro amera shop. Its been an absolute pain and costing me more and more money and pro camera shop has not been very good service at all. I know hight street and real uk dealer are a tad more expensive but you can't beat the fact if you have an issue that you can just walk into a retailer and get propper support. My issue is ongoing and looks like I may… Read Full Review

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“Grey importers. Beware!”

Written on: 16/08/2012 by ReportedtoTradingStandards (5 reviews written)

`pro`camerashop are not what i'd call a legitimate UK company. They have an office/phone line in Cumbria, but are based in Kowloon. They are grey importers. They remove the warranty card from products (cameras & lenses) & are not official dealers. In fact purchasing from them could land you in trouble with the revenue. Also, if you have a warranty issue/claim on your product THEY will repair it & the manufacturer won't recognise this repair & you could finish up well out of pocket. BUYERS… Read Full Review

Exfordy's Response to ReportedtoTradingStandards's Review

Written on: 22/08/2012

I am surprised that you would not expect their products to be imports given the price the charge.
I am astonished that you say one star for customer service. I spoke with a very polite and helpful Englishman who answered all of my questions; their email response was fast; they confirmed my payment then confirmed despatch. All very courteous and efficient.
You are wrong to say they will repair it. I asked them and while, yes, they provide their own warranty, they get repairs done by Colchester Camera Repairs which is an authorised Canon repair facility. Therefore I think you are wrong to say the manufacturer won't recognise this repair,

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Reportedtotradingstandards's Response to ReportedtoTradingStandards's Review

Written on: 24/08/2012

Exfordy, i'm glad you are satisfied, but can only pass on my experience.

I was not aware their products were grey imports, they don't tell you up front.
I can only pass on the information I received from Conon UK.
If you don't believe me about warranties, check with the manufacturer yourself.

Also check any serial numbers on supplied products with manufacturer, or exif data on cameras. Trading standards are very aware of this company & it's tactics.

`Customer service' are salespeople. Hopefully you won't need to try to deal with them if you have a problem.

I am also very suspicious of the many regular positive reviews that appear, especially after negative comments. Hmmmm.

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“Absolute Ignorance”

Written on: 29/06/2012 by weelybin (2 reviews written)

I purchased a Canon 5D mkii off them brand new.The package had already been opened and the camera had a fault. They choose to ignore emails. Office is a Virtual Office and products are from Singapore. One star is too much Be warned… Read Full Review

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“Admitted to selling second grade Canon stock”

Written on: 01/06/2012 by Tinkerbell82 (0 reviews written)

I recently bought a Canon 5D mk2 from ProCameraShop and received the camera safely and in good time. However, the camera was faulty and was not focusing correctly. I contacted procamerashop to exchange the camera and enquired where their stock was fom. In an email they stated that they could not tell me where the stock came from and if I wanted to exchange for a UK grade model I would have to pay an additional £250! No mention of 2 different stock grades on the website. They asked me to return… Read Full Review

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“Speed of a drugged slug”

Written on: 14/05/2012 by EpoleChias (1 review written)

so slow to dispatch the paid-for goods, i could have walked to pick them up. Ordered on Thursday be lucky to get it within the week, they just enjoy mucking about administratively. As to price they are only average there are cheaper out there… Read Full Review

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“Very poor service and poor quality grey imports.”

Written on: 17/04/2012

I bought a Sigma 17-70mm lens which arrived with a severe focussing fault - the lens would not focus correctly, the motor whirred and tried to focus but under many different light conditions it would not focus correcltly. It took two weeks before I was in possession of a replacement lens which was also faulty. I used it on a job (I have been a professional photographer for nearly 30 years) and it was very noticeably soft on the left (but not right) edge of all images when at wide to medium… Read Full Review

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“Beware - grey imports”

Written on: 07/01/2012 by sarahthevet (1 review written)

Be aware before you buy from this company that they sell grey imports - this is not clear anywhere. It means that the normally fantastic warranty of for example Nikon is not valid; according to their website you get a 12month warranty with them. I wish I had known about this before I bought from them so BUYERS BEWARE! I am contacting them for a full refund - I will write another review when I have to let you know how it went and how their customer services are… Read Full Review

Neilmitchell's Response to sarahthevet's Review

Written on: 17/04/2012

This is what I discovered and you are right - there is no manufacturer's guarantee. Good luck with their so-called customer services!

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“Avoid them they gave terrible service andsell faulty...”

Written on: 21/12/2011

Sent me a camera that had a fault within using it on 2 occasions then had the nerve to accuse me of damaging it. Were very unhelpful and atagonistic on the phone. Never initiated any communication. Refused to refund my money despite the fact that I returned the faulty item within 2 weeks of purchasing it. THERE WERE NO MANUFACTURERS WARRANTY PAPERS INCLUDED IN THE PACKAGE OR IN THE BOX THE CAMERA CAME IN. Tried to charge me for a repair that I hadn't asked for or wanted. In the end all I… Read Full Review

Lambspanky's Comment

Written on: 11/01/2012

ProCameraShops response:

This gentleman returned a camera to us claiming that it was broken. Our inspection partners of over 20 years’ experience independently checked the camera and determined that the fault was caused by a "sticky substance" existing under the shoot button. In their opinion there was almost zero possibility of it being a manufacturer's fault, and thus would not qualify for repair under warranty. It also turned out that Mr Seward had attached a screen protector to the LCD screen on the camera, which is fixed using a very strong adhesive. I was thus our conclusion that the issue with the camera was almost certainly as a result of this. Even when presented with these facts, given that the camera was only a few weeks old, in the spirit of offering Mr Seward a positive customer service experience it was decided to carry out the repair FOC, baring the cost of repair ourselves, as a gesture of goodwill.


Procamerashops comments are complete and utter rubbish!

The fault wasn't with the shutter release button, it was with the tele/wide lever which is situated on the front top of the camera.

If you are familiar with the GGS glass LCD screen protector that is specifically designed to fit the LX5 you will know just how stupid a suggestion that is. The screen protector is applied to the back of the camera by a dry thin self adhering layer of approx 1mm around the very edge of the glass, you peel off the cellophane backing and attach the screen protector to the back of the camera to protect the LCD screen, they are designed to do this cleanly and are not dripping with goo!

If procamerashop staff are suggesting that this adesive some how crawled up and around the camera body (like someting from spiderman 3) then settled underneath the shutter release button then they are clutching at imaginary straws. I actually take this as an admission of guilt by procamerashop as it is such a pathetic attempt to find blame as to be laughable.

The fact of the matter is they sold me a dodgy unit that arrived in an unsealed damaged box, was without a manufacurer's guarantee...

When I returned it within 2 weeks, they refused to refund or replace...

Tried to charge me for a repair that I hadn't asked for...

Failed to communicate with me...

Became aggressive and antogonistic on the phone when I challenged their ridiculous accusations and unfair treatment of me...

Told me that the camera would be fixed free of charge and sent back to me within one week... It took 4 weeks.

We only have thier word that it was even sent to an 'independant inspection partner of 20 years'

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