Pro Camera Shop - www.procamerashop.co.uk Reviews
Latest Reviews
★★★★★
“a well deserved 5-star review from a very happy customer”
Written on: 24/05/2013 by dalmore_pam
Brilliant prices, brilliant communication, brilliant service! I wish all transactions, online or off, could be as smooth. Like other reviewers, I was a bit apprehensive using the direct payment method to save 3%, but you are offered the choice to pay by other means, so it's not a "take it, or leave it" decision. I decided to trust the company and the reviews. Impressively quick response - I filled out the order form one evening and the order instructions were there in my email inbox the... (read more)
★★★★★
“Sigma 105 mm lens purchase”
Written on: 23/05/2013
Lens arrived without delay. Test photographs already taken and processed! Excellent results so far. Great service from procamera. Very good price (the best), good communications with me, the customer, throughout each stage of the buying process and prompt delivery. Much appreciated. Will be confident to order again from this company for excellent pricing and great customer service. (read more)
★★★★★
“Wide angle lens”
Written on: 23/05/2013 by grandmabentley (1 review written)
I was kept informed all the time about my order for the wide angle lens. Pro Camera company kept me informed every step of the way. I knew exactly when the lens would arrive. The lens was packed safely and arrived in an excellent condition. I am very pleased with the product, I used it the day that it arrived and I am highly delighted with the lens and quality of my photos. I would not hesitate to buy my next lens from Pro Camera . A very successful purchase. Thank you once more. (read more)
Reportedtotradingstandards's Response to grandmabentley's Review
Written on: 23/05/2013
This `company`, as you call them, are not a UK business, nor do they have a `shop` in the UK.
Other Hong Kong sellers have very similar prices, with good customer service reputations.
Do Sigma make a 10-22mm lens?
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★★★★★
“cheap and excellent”
Written on: 22/05/2013 by louis_photos
when coming across such a good deal in comparison to other more recognized brands i thought there must be a catch but to my suprise it was all legitimate and the camer is brilliant, i have no regrets and would happily buy from this store again. they kept me updated by email and sent me links to track the product throughout the delivery process. the camera itself, easy to use and all features work brilliantly i can think of know faults, the quality is astouding, and features within the camera... (read more)
Reportedtotradingstandards's Response to louis_photos's Review
Written on: 22/05/2013
You need to compare prices with the other foreign/Hong Kong suppliers & not UK businesses though, as p-shop are based in Kowloon.
What camera did you get btw?
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★★★★★
“Quick and No Hassle Service!”
Written on: 22/05/2013 by danjcorbett (1 review written)
I recently ordered a Canon lens from this site, and payment was very quick and easy using Google wallet. I received confirmation of my order from Google immediately, and from procamerashop soon after - my card wouldn't be debited until dispatch as well, which was handy as I've been stung by paying for discontinued items from other websites and then had to claim a refund at a later date - very annoying! I was notified of dispatch the day after my order was confirmed, and tracking information... (read more)
Reportedtotradingstandards's Response to danjcorbett's Review
Written on: 22/05/2013
You tend not to get much hassle buying from any Hong Kong seller, it's if you need after-sales service when you find out how good (or not) they are, if there are any issues.
Also check out p-shops T&C's - terms of use. They point out in capital letters the buyers/importers responsibilities re taxes, import duty.
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Danjcorbett's reply to Reportedtotradingstandards's Comment
Written on: 22/05/2013
You know they're based in Cumbria in the UK, right?
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Reportedtotradingstandards's reply to Danjcorbett's Comment
Written on: 22/05/2013
They are not a UK company, nor are they based in the UK (apart from a rented office & phone line) they are based in Kowloon, Hong Kong.
They don't have their own warehouse in the UK either, they mail out grey imports via a middleman in Crawley.
Potential buyers need to do their homework/search online for negative reviews & comments.
This seller threatens legal action to get lots of them removed from sites (inc on here) & forums.
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★★★★★
“Simply Superb ”
Written on: 21/05/2013 by DaveHannah
Fantastic service at a brilliant price. Dispatch was really quick! Will definitely be shopping here again :) (read more)
Reportedtotradingstandards's Response to DaveHannah's Review
Written on: 21/05/2013
Hong Kong supplier of mainly grey imports. Prices on a par with other Asian sellers who have good reputations.
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★★★★★
“Excellant ,efficient and friendly.”
Written on: 21/05/2013
Hiaving never heard of the Procamerashop before I was uncertain what sort of service I would receive.However I found the whole experience worry free I had occasion to speak to two members of staff and found them very helpfully and friendly .i was informed exactly when I could expect my order .My camera and lens arrived on time and I am very pleased with them .i would recommend this firm to anyone the price I was charged was very competitive so an all together excellant service. (read more)
Reportedtotradingstandards's Comment
Written on: 21/05/2013
There seem to be lots of posts/people recently, seemingly buying from this Hong Kong seller, when they'd never heard of them before & obviously not researched them either?.
They are not a UK company. They supply mainly grey imports. Their 1 yr warranty is not with the manufacturers. Do not pay by direct bank transfer, use a credit card.
This seller threatens & bullies sites & forums to get negative reviews & comments removed.......
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★★★★★
“Friendly and efficient service”
Written on: 20/05/2013 by Currawinya (2 reviews written)
In an aged dominated by web-based discount stores where the service the communication is often off-hand or non-existent, it was great to have such a professional and personable service from Pro Camera Shop. They seemed to genuinely care that I was happy and they clearly understand the importance of good, reliable service in building the reputation of their business. They kept in touch with me every step of the way, including in an email with a link for tracking the progress of the... (read more)
Reportedtotradingstandards's Response to Currawinya's Review
Written on: 20/05/2013
Would you really expect them to UN-friendly?
"...and they clearly understand the importance of good, reliable service in building the reputation of their business."
Lets just hope you don't need to use their after-sales customer service.
This Hong Kong seller, who hides behind a co.uk internet address, bullies & threatens sites (inc here) & forums to get negative reviews & comments removed. If that sums up how they try to build their reputation, it doesn't give a balanced view.
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★★★★★
“Excellent Service and Support”
Written on: 20/05/2013 by zeon82
I ordered a camera from these guys on the monday, by the Wednesday it had arrived. If i had any questions, I emailed them and within 15-20 minutes I had a response. I am extremely happy with the service they provided for me and would recommend to anyone wanting to purchase from them. Products was as exactly stated, support was great and the service 2nd to none. Will definitely be using again in the future. (read more)
★★★★★
“Cannot find faults”
Written on: 20/05/2013
This is the second time i have used Procamerashop.co.uk. And I have nothing but praise for their service. They keep you informed throughout the process, The delivery was quick, My camera arrived 2 days from order. Then best of all is the price. I couldn't find the camera cheaper anywhere else. (read more)
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Showing 1 - 10 of 854 Reviews
★★★★★
“very satisfied”
Written on: 18/05/2013
I ordered a sony nex 6, last Thursday, using the bank payment system to receive the 3% discount. The confirmation email to confirm the receipt of the monies arrived on Friday. The following Monday afternoon I received an email to advise delivery the following day (Tuesday). Tuesday it arrived! The pro Camera Shop team were courteous throughout. Perfect. (read more)
Reportedtotradingstandards's Comment
Written on: 18/05/2013
Paying anyone by bank transfer is not recommended, certainly not Hong Kong suppliers. Always use a credit card for protection!
Courteous. lol Would you expect them not to be?
p-shop do not have a `shop` & are not a UK company.
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★★★★★
“fast and efficient”
Written on: 17/05/2013 by Sauron1701 (1 review written)
Really fast delivery, very helpful communication and they were very professional and easy to deal with !!! Would recommend and I would go back to them the next time I need an upgrade !!!! PERFECT !!!! (read more)
★★★★★
“Portsmouth K.”
Written on: 17/05/2013
Easy and secure money transfer from my account to the sellers bank account. The goods arrived during a pre-notified 1 hour window and the service was excellent. Highly recommended. (read more)
Reportedtotradingstandards's Comment
Written on: 17/05/2013
Paying anyone by direct bank transfer from your account to pay anyone, let alone a Hong Kong supplier of mainly grey imports, is not to be recommended to others.
You should always use a credit card for protection against any issues.
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★★★★★
“Delivery lightning fast !!!!!!!!!!!”
Written on: 17/05/2013
Hi, Just wanted to say a BIG THANK YOU!!! Ordered Tuesday morning – got it Friday morning ! WOW That’s lightning fast ! Haven’t tried the camera yet – I am sure it should be fine. Excellent Service and kept me informed right throughout. As I entered office the UPS man was waiting for me !!!!!!!!! (read more)
★★★★★
“Nikon D7100”
Written on: 16/05/2013 by Linktonian
Having had a D70 for 9 years which was beginning to show its age I decided to upgrade before a trip to Italy Having searched the Internet for the best deal I found it at ProCameraShop - way cheaper than Amazon and other main retailers Ordering and payment very straightforward and if you take advantage of the bank transfer payment you get another 3% off an already keen price Camera ordered and in my eager hands within 5 days All in order and I am now getting to grips with what seems to be... (read more)
Reportedtotradingstandards's Response to Linktonian's Review
Written on: 17/05/2013
p-shop aren't a `main retailer`, they aren't even a UK company.
Paying anyone by direct bank transfer should not be recommended to others (especially to a Hong Kong supplier) Always pay by credit card for protection & in case of future issues.
Telephone Nikon UK to register for their 2yr warranty & they'll also tell you if the serial numbers are ok.
re the camera itself. There have been quite a few with AF issues, so check it out thoroughly. Use live view magnified to confirm accuracy & check the wide focus points.
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★★★★☆
“First impressions of ProCameraShop.”
Written on: 15/05/2013 by BrianCYN
Due to the origins of the product I felt a little sceptical about purchasing from such site. Checked as many reviews and forums as I could which were all positive for those that had purchased from ProCameraShop. I specifically look for negative reviews when looking to purchase a product. Positive: 1.Price wise ProCameraShop are very competitive with their competitors. 2.Site easy to negotiate. 3.Purchasing product straight forward, I did use direct transfer which was easy to do. 4.Kept... (read more)
Reportedtotradingstandards's Response to BrianCYN's Review
Written on: 15/05/2013
ALL reviews are NOT positive!
There are still negative reviews & comments to be found on sites & forums, even though this Hong Kong supplier threaten sites to get as many as poss removed.
They are sometimes competetive with the other foreign suppliers, but others have better reputations & customer service when there's an issue.
Paying anyone by direct bank transfer is not recommended. You should always pay by credit card for protection.
2 people with problems? lol
Grey imports, cameras especially, do not have anyway near the same warranty as UK/EU products & some manufacturers won't touch them if there is a problem.
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★★★★★
“Fantastic Experience!”
Written on: 14/05/2013 by ChrisB2013
This is a genuine review from someone that never reviews - I don't often take the time to review anything, it's slack of me really because I should, I also don't ever really take the time to thank companies when the service is exceptional. But after buying something from Pro Camera Shop (my first experience) I sent them this quick email (way below) and please note in the future I'll be buying my Canon L Glass from them, I can't fault the service it was perfect and "AMAZON" like in that the... (read more)
Reportedtotradingstandards's Response to ChrisB2013's Review
Written on: 14/05/2013
"I don't care where it came i.e. from within the UK or outside of the UK - I don't need to know tbh,.."
P-shop, who are Hong Kong suppliers & not a UK company anyway, supply mainly grey imports, but you could have actually bought it cheaper from Digitalreview, who are an established supplier with good customer services.
Paying by direct bank transfer is not a good idea & should not be recommended to anyone!
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★★★★★
“Placed an Order on the 7th, receieved it by the 9th!!!”
Written on: 12/05/2013
My experience with procamerashop was smooth, simple and I got what I was looking for. I replaced my order on May 7th through google wallet for a canon speedlite 600ex-rt and I received an update the next day that my order was dispatched and its on the way through ups. the email also had the tracking number for the order so I can check it myself online. on the delivery day, I missed the first attempt as I was at work and the driver arrived at noon. Anyway, the second attempt was the same day... (read more)
Reportedtotradingstandards's Comment
Written on: 12/05/2013
You could have bought it cheaper from a number of suppliers, Digitalreview, who have a good reputation & customer services, have it for £379 inc taxes & delivery. Why choose p-shop over other Hong Kong suppliers?
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★★★★★
“Very impressed!!!”
Written on: 11/05/2013 by Jeremy_0
Camera arrived this morning - IT'S FAB!!! And what a great buying experience - good price, good comms, fast delivery -happy customer!! I would definitely recommend! (read more)
Reportedtotradingstandards's Response to Jeremy_0's Review
Written on: 11/05/2013
They are only Hong Kong SUPPLIERS of mainly grey goods, they don't manufacture cameras! lol
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★☆☆☆☆
“Useless”
Written on: 11/05/2013
Useless. 9 days after ordering from Procamerashop.co.uk, the camera that was supposedly "in stock" was still not dispatched, just a bunch of emails saying your order has been successfully matched with whatever paperwork, and is now being passed to our shipping department where it will then be readied for dispatch...JUST SHIP THE DAMN CAMERA!! Easy enough, surely, unless, of course, the lengthy bureaucratic process is just a stalling tactic until the stock arrives. I received messages telling... (read more)
Reportedtotradingstandards's Comment
Written on: 11/05/2013
They are Honk Kong suppliers, NOT uk based.
They supply mainly grey imports, shipped from a middleman/distributor in Crawley.
Your order probably wasn't already `imported` hence the long delay.
They threaten/bully sites (inc on here) & forums to get negative reviews & comments deleted.
Yours will probably disappear soon too, so letting others know of your experience elsewhere could be useful.
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Showing 11 - 20 of 854 Reviews
★★★★★
“Quick, Trackable, Reliable and undamaged, I am well...”
Written on: 10/05/2013 by johnytrout (1 review written)
Thank you for the prompt and safe delivery of my SCPL-38092 Canon EOS 650D Digital SLR 18-55mm IS II Kit 1 It arrived only twelve hours after being dispatched of which I was well pleased. I shall be ordering more photographic equipment in the near future now that I am confident with ProCameraShop (read more)
★★★★★
“Competitive price, fast delivery and friendly”
Written on: 10/05/2013 by Tonyf45 (1 review written)
I found the service fantastic. The camera was very cheap compared to other sites yet the service was first class. I ordered on a Bank Holiday Monday and despite taking advantage of the discount for paying by bank transfer I received the camera on Thursday morning. The communications from the Pro Camera shop were informative and friendly and I always knew what was happening. Despite the low price of the camera I chose, compared to other sites and delivery being free UPS next day delivery was... (read more)
Reportedtotradingstandards's Response to Tonyf45's Review
Written on: 10/05/2013
Paying by direct bank transfer to anyone, let alone a Hong Kong supplier, is not recommended, you should always use a credit card for protection against ny issues.
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★★★★★
“Canon 6d + 24-105 from Pro Camera Shop - 5 star service”
Written on: 10/05/2013
Very quick delivery within 2 working days. Dispatched from UK warehouse. Excellent communication. Best price on the net with addition 3% discount for direct bank transfer. Canon 6d with 24-105 lens for under £1600, great bargain. Everything brand new, boxed and in fully working order. Thank you Pro Camera Shop (read more)
Reportedtotradingstandards's Comment
Written on: 10/05/2013
p-shop are Hong Kong suppliers. They don't have their own warehouse in the UK.
Paying by direct bank transfer is not a good idea & shouldn't be recommended to others. Always use a credit card for protection.
Goods received should be checked out by telephoning Canon uk (not by using the online registration) they will tell you if it's a grey import, if the serial numbers are genuine & confirm it's brand new.
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★★★★★
“procamerashop”
Written on: 09/05/2013
Excellent service throughout. Kept me up to date at every stage and camera dispatched promptly. Price also very competitive and bonus being able to save a bit more by BACS payment. Highly recommended. (read more)
Reportedtotradingstandards's Comment
Written on: 09/05/2013
Contrary to their name, they don't actually have a `shop`. Most of their goods are grey imports.
Paying anyone by direct bank transfer is not a very good idea, especially to Hong Kong suppliers & shouldn't be recommended to others.
Always use a credit card for protection!
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★★★★★
“ordered Tue pm delivered Thur am for free. the price...”
Written on: 09/05/2013 by canonfodder
ordered Tue pm delivered Thur am for free. the price was very good not only pleased but absolutely delighted with service (read more)
★★★★★
“Canon 50x zoom digital camera”
Written on: 09/05/2013
Excellent service. Helpful on the phone, prompt delivery. Camera is exactly as advertised. (read more)
★★★★★
“canon EOS 650D camera ”
Written on: 09/05/2013
Not having dealt with procamerashop previously I was understandably a little unsure what service I might expect. I needn't have worried. I was kept informed of progress of my order. The delivery date of the camera body was as promised, the packing was faultless, the carrier (UPS) was on time, and the camera was exactly as I expected. With a keen price and this sort of service I am very happy to recommend this on-line retailer. (read more)
Reportedtotradingstandards's Comment
Written on: 09/05/2013
Telephone Canon UK to check out the serial numbers (not their online registration) they'll tell you if they're genuine & if it's a grey import or not.
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★★★★★
“Excellent Value”
Written on: 08/05/2013 by John of Acklam (1 review written)
The best price I could find for a Nikon P7700 anywhere, made even better by the 3% discount for direct payment. I'll certainly look at them for any similar purchases in future. The tracking told me exactly when to expect my goods and they arrived as promised. (read more)
Reportedtotradingstandards's Response to John of Acklam's Review
Written on: 09/05/2013
Paying anyone by direct bank transfer should not be recommended, especially foreign suppliers, even to save a couple of quid.
You should always use a credit card for protection!
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★★★★★
“Courteous and efficient”
Written on: 07/05/2013 by Paulkphoto (1 review written)
Initially attracted by the price, I read loads of reviews of this company before deciding to order a Canon Eos 5D Mark III a few weeks ago. I ordered the camera on Monday afternoon and it was delivered to my door in Dublin at noon the following Friday. I asked a few questions along the way and the answers were always prompt, informative and reassuring. As for the product, I used it to shoot two weddings this weekend and found the performance to be spot on. I'd definitely use Pro Camera... (read more)
Reportedtotradingstandards's Response to Paulkphoto's Review
Written on: 07/05/2013
Obviously price is a major factor, but other Asian suppliers can be cheaper, or have better customer service reviews. The vast majority of negative reviews of this Hong Kong supplier get removed from here and other forums because they threaten legal action.
Just reading their OTT reviews isn't really giving anyone the true story,balanced opinions nor the benefit of reading about issues from unhappy buyers.
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Paulkphoto's reply to Reportedtotradingstandards's Comment
Written on: 07/05/2013
You seem to be on a bit of a crusade against this company for some reason. Whether you're a bitter competitor, a bitter customer or just generally bitter, I don't really mind.
I made a decision based on a number of factors including reviews I'd read. I'm happy with the decision I made. I'm reporting my experience in the form of a review. I think you need to move on from all of this.
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Reportedtotradingstandards's reply to Paulkphoto's Comment
Written on: 07/05/2013
It seems you made your decision on reading only positive reviews?
If you are a genuine customer who is happy, that's fine, but most people are unaware of a few facts and less aware of the many negative reviews & issues that they get removed from sites & forums.
Apologies if YOU don't like it.
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★★★★★
“Great service, great communication”
Written on: 07/05/2013
Excellent service, keep you notified once ordered, during and once shipped. Friendly service. Would definitely use again. Keep up the good work! (read more)
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Showing 21 - 30 of 854 Reviews
★★★★☆
“Olympus macro lens”
Written on: 07/05/2013
Very good website easy to order product. Came very quickly. I was kept informed all the way by email. it was well and safely packaged I would recommend the site to any of my friends (read more)
★★★★★
“Totally Reliable Service”
Written on: 07/05/2013
I needed to get a new lens before leaving on a long haul trip. Having searched a number of sites and considered a variety of options, Procamerashop.co.uk was the most competitive, especially as they offered an additional and significant discount for payments made by bank transfer. I was wary as I had never used this service before, but after a brief telephone conversation where they explained how they process orders and receiving assurance that delivery would be made in good time for my... (read more)
Reportedtotradingstandards's Comment
Written on: 07/05/2013
Even though it says co.uk they are Hong Kong suppliers, supplying mainly grey imports.
3% is not a significant discount to give up your rights, surely?
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★★★★☆
“Did the job”
Written on: 07/05/2013
I checked prices over a wide variety of camera sitters - new and second hand. I now have a brand new 24-105 IS USM with lens hood at a price less than 2nd hand sites even before the 3% discount was added. My only (minor) gripe was that the approval for the discount took a little longer than I'd hoped but an extra day was not the end of the world. Perhaps a confirmation that the item has been reserved pending approval of the banking arrangements would help. Overall - 4.5 stars (read more)
Reportedtotradingstandards's Comment
Written on: 07/05/2013
Paying anyone by direct bank tranfre is not a recommende method of payment to anyone, let alone Hong Kong suppliers. You should always use a credit card in case there are any issues.
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★★★★★
“Excellent service, with benefits”
Written on: 07/05/2013 by DouglasStevens
Recently bought a Pro Camcorder from Pro Camera Shop, and was very pleased with the service. Communication was excellent, and the 3% extra discount by paying through the bank was a nice surprise too. Delivery was quick, painless and the goods arrived when they were supposed to. A+ (read more)
Reportedtotradingstandards's Response to DouglasStevens's Review
Written on: 07/05/2013
Paying by direct bank transfer is not to be recommended to anyone, let alone a Hong Kong supplier.
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★★★★★
“I've wanted to move up to full-frame for a while but...”
Written on: 06/05/2013 by Daddsy (1 review written)
I've wanted to move up to full-frame for a while but haven't been able to justify the price, but because they sell imported products the price for the Canon 6D and Tamron 24-70 f2.8 VC lens that I was after were actually within my reach. Obviously, the site sells grey imports (they're based in Hong Kong), they don't try and hide that, and as Canon won't accept your warranty (I've heard it's a worldwide warranty, but I'm going to be cautious and say they'll likely reject your serial number)... (read more)
Reportedtotradingstandards's Response to Daddsy's Review
Written on: 07/05/2013
You were a little uneasy about using bank transfer payment, intstead of the usual way of using a credit card, but still risked it for 3% ?
They do not ship from Carlisle, this is just a rented office/phoneline for ordering.
You say they don't hide the fact they're Hong Kong suppliers, but unless you ask about grey imports, or where they're based, they are not clear and upfront on their site.
co.uk lol
You're correct that serial numbers can be a serious issue, there have been faked/forged numbers on grey imports from Asia, together with items being supplied that are not actually new.
Exif data needs checking, but before that ring Canon uk & try to register the camera, they will then tell you if it's legit. (don't use the online service, as any random numbers can be put in)
Check out their terms of use. They spell out your responibility as the importer. Chances of getting caught maybe slim, but if required to pay any duty/VAT by HMRC, they will not reimburse you.
Ask for a VAT receipt with any purchase & see if you get one.
This seller bullies & threatens legal action to sites & forums to get negative reviews/comments removed, so again, imho they are nowhere near upfront & clear with people & searching them out you don't get a fair view..
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Daddsy's Response to Daddsy's Review
Written on: 07/05/2013
I was fine with it because other people I know have used the bank transfer service with no issues, so yes, decided to take their successes ( on much more expensive equipment too) as a sign it was reliable. I would also suggest to people to use credit card for peace of mind unless they're sure - I definitely wouldn't have done it off the reviews alone.
Sorry, I just checked UPS and perhaps you're partially right, it was shipped from a UK warehouse, starting point Crawley, not Carlisle, according to the UPS tracking log. Obviously it was shipped from Hong Kong to hired warehouse space (I presume an automated place) but the import part was already completed and the camera stocked within the UK, so there was no risk at all of having to pay additional customs fees and tax. Perhaps your order was direct from Hong Kong for whatever reason (low stock or something?) but mine was 100% definitely shipped from a UK address.
Ringing Canon UK to validate my serial is pointless because it's quite obviously Canon HK stock and obviously I can't register it for the sake of the UK warranty. I'm not sure why you'd even advise that other than scaremongering to be honest.
If you order from here, like any Hong Kong based company, then of course you can't expect a VAT recipt. I believe they put the duty/vat information on the site to cover their backs, but, as I and many other people have said it's shipped from within the UK - the import stage has been completed already so the chances of having to pay it are minimal (usually nil).
People who order from them know (at least they should, it's hardly hidden, talked about in most reviews and they'll tell you themselves incase the considerably lower prices aren't suspicious) that you're buying import items originating from HK. If that's not for you, then obviously don't use them. The way I see it, it's the same camera for a lot less money, which for me was worth it.
For the record, while I mostly believe you're just a customer who's had bad luck with an item, you do seem to find the time to comment on every single positive review and it honestly does seem suspiciously like you're working on behalf of a rival company or something. I don't really believe a previous customer would find so much time to slate the website so much.
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Reportedtotradingstandards's reply to Daddsy's Comment
Written on: 07/05/2013
The reason for ringing Canon uk, is to verify the serial numbers are not fake.
Why can you not get a VAT receipt from a company trading in the UK?
You are probably correct when you say they are `covering their backs`, because you are liable to pay duty/taxes if required/caught, even though, again as you say, the chances are minimal.
For the record, I do not comment on every single review, nor am I connected with anyone, either in this country or abroad.
Being retired & having the time to possibly help others, is my only aim.
I do find it strange though, when some review posters take my posting facts, as somehow slandering themselves & reply to me using `stock` answers & questions?
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Daddsy's reply to Reportedtotradingstandards's Comment
Written on: 07/05/2013
"Why can you not get a VAT receipt from a company trading in the UK?"
Because, as both of us have already pointed out, they're a Hong Kong registered company, supplying goods of Hong Kong origin, not a UK one. If you import anything where VAT isn't paid you won't get a VAT receipt unless you paid VAT when it entered the country.
I don't believe that trying to register your camera with Canon UK to check it's genuine would really work as you wouldn't be able to register your warranty with the UK section anyway.
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Reportedtotradingstandards's reply to Daddsy's Comment
Written on: 07/05/2013
So are you saying that a non EU company can`import` items without paying the taxes that they should be, then passing on these savings to a customer?
Try ringing them & see. I did. Hence me telling others.
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★★★★★
“Camera purchase”
Written on: 06/05/2013
Great price and service got the product in 2 days without any hassle very helpful when I phoned them to ask many questions. (read more)
★★★★★
“Exceptional Service from Pro Camera Sop.co.uk.”
Written on: 05/05/2013 by greybrigade
I am very pleased with the Tamron Lens I purchased - a very good walk around lens. I found Pro Camera following research on the internet and then made my purchase. From then onwards, I was kept well informed., as to the state of my order. I did contact the firm and found that Customer Services were good to deal with and very polite. The delivery was very fast and the lens came very well packed. I will certainly do business with this company again, their prices were very competitive. (read more)
Reportedtotradingstandards's Response to greybrigade's Review
Written on: 06/05/2013
Just for the information of others, this `firm` is not uk based, they are in Kowloon, Hong Kong & supply mainly grey imports.
Their office/orderline/customer services is a just rented office in Carlisle
You need to search online for possible issues & other's experiences.
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★★★★★
“1st class service”
Written on: 03/05/2013 by abdy969
It is the first time I have bought an item from this company. After reading a lot of good reviews on it, I decided to make an order with Direct Bank Transfer. I was a litte bit confused. The company's 1st class communication made me feel more confident in the decision I had made. The items arrived safely and fast. Great service (I ordered on Monday, and received the item on Thursday). The price Is very competitive. I'd recommend this company, which offers simply a 1st class service and... (read more)
Reportedtotradingstandards's Response to abdy969's Review
Written on: 03/05/2013
Paying by bank transfer is NOT a recommended method of payment to anyone, especially a Hong Kong supplier.
You should use a credit card for security & in case of any issues later.
There are a multitude of OTT reviews, especially on here, whereas the negative reviews have been removed/hidden because this seller threatens legal action to get them removed.
You need to search online or ask on a relevant forum about reported issues and consequences, `Grey` imports etc etc
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★★★★★
“Good price, good service.”
Written on: 03/05/2013 by Honeybee1267 (1 review written)
Purchased a Nikon lens. This is a UK supplier, with prices that match Honk Kong suppliers. Overall a very good experience. I was kept well informed, and delivery was quick. They mange to give a really personal feel to the transaction, with extensive use of email. (read more)
Reportedtotradingstandards's Response to Honeybee1267's Review
Written on: 03/05/2013
They are NOT a uk supplier! They match some Hong Kong prices because THEY are in Hong Kong.
The co.uk is just a front.
Do a bit of research about them before trying to persuade others.
(presuming you are actually a genuine purchaser)
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★★★★★
“ProCameraShop - just as awesome as last time!”
Written on: 03/05/2013 by benobi (1 review written)
This is the 2nd time I've used ProCameraShop. First time was a couple of years ago to purchase a Canon 7D, that went by without a hitch. This time round I ordered a 24-70mm f2.8L II and needed it before the weekend. Ordered via the bank transfer method on Tuesday and had it arrive by Friday morning - was very pleasantly surprised as I was expecting it wouldn't be here until early next week. Really great service and communication. Tracked via UPS. Plus the bank transfer method gave me an... (read more)
Reportedtotradingstandards's Response to benobi's Review
Written on: 03/05/2013
Awesome. lol
For other's information. Please read the post below this (excellent service) for a bit more info. or do a bit of research online yourself.
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Showing 31 - 40 of 854 Reviews
★★★★★
“Excellent service”
Written on: 03/05/2013 by Caretta (1 review written)
My recent order with ProCameraShop was a perfectly hassle-free experience. After paying on Monday (by direct bank transfer for a further 3% discount) I was kept up to date with the progress of my order until it arrived on Thursday. My camera was packaged very safely, the product box proper being protected by a few layers of bubble wrap inside a larger, generic box. The camera is in excellent condition. This was my second order with the company, my first being around a year ago, which was... (read more)
Reportedtotradingstandards's Response to Caretta's Review
Written on: 03/05/2013
Paying anyone by bank-transfer is not to be recommended!. Always use a credit card for protection.
These are Hong Kong suppliers.& not a UK company.
Many of their goods are `grey` imports & prices are similar to other Asian suppliers.
Warranties are only with them, rather than the usually much more comprehensive manufacturers warranties.
Try asking for a VAT receipt with you purchase. (which would satisfy HMRC)
Telephone Canon UK (not online, as any random numbers can be submitted) they'll check the serial numbers are real & tell you if it's new & also if it's a grey import, which they won't entertain under their manufacturers warranty.
To say this company is trustworthy, is a matter of opinion. They bully review sites like this & also photography forums, to get negative reviews & comments removed. I wouldn't trust anyone who need to use these tactics.
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★★★★★
“Canon 5d Mk3 camera ”
Written on: 02/05/2013 by alell (1 review written)
After much deliberation finally picked these guys to buy the camera from. I could have bought £100 cheaper on E-Bay but the deal didn't seem quite right basically because they would not accept returns !! - first time I've come across this and it was not acceptable. The price for this camera was still lower that other sites and the offer of 3% by bank transfer made the deal more attractive. I was somewhat dubious about the cash transfer as it was new to me and £1900 is a lot of cash to risk... (read more)
Reportedtotradingstandards's Response to alell's Review
Written on: 03/05/2013
Paying anyone by bank transfer should not be recommended, but certainly not to a Hong Kong supplier. (they are based in Kowloon & NOT the uk)
Most manufacturers won't touch a `grey` import if there are any issues.
p-shop only give you a 1yr warranty which is with them & usually inferior to the manufacturer's which can be 3yrs+
btw, In your review there are quite a few stock-phrases, which are used in other `reviews` which crop up in many many times. Hmmm
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Alell's Response to alell's Review
Written on: 04/05/2013
I agree with your advice about transfers abtroard but I am referring to this company only, as regards your comments about 'stock phrases' I have stated EXACTLY my personal feelings regarding this transaction - If you don't like what i've i've writteh as a true account of my personal transaction witht his company just keep your comments to yourself and try to understand that all people are not as cynical as yourself .
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Reportedtotradingstandards's reply to Alell's Comment
Written on: 07/05/2013
You agree about not paying by direct bank transfers abroad? .... but p-shop ARE abroad. They are in Kowloon, Hong Kong.
Don't be fooled by the co.uk They have a rented phone line & office in Cumbria.
The problem is, lots of people ONLY read the positive comments because the negative reviews get taken down!
If you don't like the facts I am posting, to possibly help others, ignore them.
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★★★★★
“Excellent service”
Written on: 02/05/2013 by johnturner126 (1 review written)
I bought a Nikon telephoto lens from the Pro Camera Shop and was impressed by the brilliant service and the fact that I was informed of the progress of my order at each stage. The goods arrived in perfect condition just 3 days after placing the order.The price that I paid was substantially less than other suppliers and I would definitely recommend this supplier.Thank you. (read more)
Reportedtotradingstandards's Response to johnturner126's Review
Written on: 02/05/2013
They are only £2 cheaper (not subtantial at all) than other Hong Kong suppliers who have a good reputation & customer service.
Ignore the .co.uk they are based in Kowloon.
You need to do your homework before deciding to make a purchase.
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Johnturner126's reply to Reportedtotradingstandards's Comment
Written on: 03/05/2013
I am well aware that they are based in Hong Kong - it says so on their website!! I am also aware that there were other Hong Kong sellers selling this item for £2 more. So what! I chose to use this supplier and got good service. I really don't, know what your problem is.
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Reportedtotradingstandards's reply to Johnturner126's Comment
Written on: 03/05/2013
You said it was `substantially` less from them, when it wasn't.
It also says on their website (IN CAPITAL LETTERS) that purchasers are liable to pay any import duty/taxes due, if required!
The savings made are the difference between buying from a genuine UK business, who pays their taxes & employ people in this country & add to our economy+ their 1yr warranty is inferior to the manufacturers.
My problem?
To start with, they hide behind the co.uk when they are based in Hong Kong
They are suppliers of grey imports.
They push their `save 3% scheme` which takes away purchasersprotection against any issues.
Their `warehouse` is an international handling logistics service
They spam review sites with OTT reviews.
They threaten legal action to get negative reviews from sites & forums removed.
A few more, but i'll stick to facts then this won't get removed..
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Johnturner126's reply to Reportedtotradingstandards's Comment
Written on: 04/05/2013
Oh dear - you do have a problem! Let me try and address some of your points:-
1) You need to credit people with some intelligence. I have read their website before I made a purchase. It tells you that they are based in Kowloon and that goods are despatched from Cumbria. I am aware of the comment regarding import duties etc but as fas as I know there are no import duties between Cumbria and the rest of the UK!!
2) So they use a logistics company. So what. Many UK companies do exactly the same because it is cheaper for them rather than have their own warehouse. This is the way of the modern world.
3) Of course it is a grey import at the price they are charging. Who really cares. It probably came out of the same factory as goods sold in the UK.
4) As far as taxes are concerned VAT was payable.
5)It is not my concern that the UK cannot compete with the rest of the world in some areas. We live in a global economy whether you like it or not and consumers and companies will source their products from the market with the lowest price.
I think that you really need to get a grip with the modern world and stop harassing me.
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Reportedtotradingstandards's reply to Johnturner126's Comment
Written on: 04/05/2013
lol Goods are NOT despatched from Cumbria!
Why do they cover themselves on their site by clearly stating in CAPITAL letters, the purchasers/importers obligation to pay any duty'VAT to HMRC if required?
You say you are inteligent,t but are not aware of many facts?
I am in no way harassing you (unless you ARE p-shop) just pointing out a few facts & possible issues.
Other potential purchasers read the reviews/comments, that's why you posted isn't it.
Also, a few of your points & the way they are made, seem the same as many other `stock-replies` on here & other forums. Hmmm
Any `company` that threatens legal action to get negative reviews removed from sites & forums isn't really being honest is it.. .
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★★★★★
“1st purchase experience”
Written on: 02/05/2013
Just a brief note of bulletin points.I was recommended Pro Camera Shop by an associate who only knew of their good prices,but had not used them.My product was approx 20% cheaper than I could find it on the internet,if I paid bt bank transfer I would receive an additional 3% discount......so I places my order.Overnight I received the info confirming my order and how to proceed with the transfer,upon completion I received a email confirming receipt and that the warehouse would contact me.Next... (read more)
Reportedtotradingstandards's Comment
Written on: 02/05/2013
Paying by bank transfer is not a recommended way to pay anyone, let alone a Hong Kong supplier, you should always use a credit card for protection.
Their `warehouse` is a national handling/distributiondepot & their office/sales is just a rented space in a comercial building in Cumbria.
They sell mainly grey imports, just the same as digitalreview, but not as up front about everything. They also bully sites to get negative reviews removed.
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★★★★☆
“Good Service”
Written on: 02/05/2013 by Ukwarthog (1 review written)
Good prompt delivery. Called the customer service and got through to speak to someone who helped first time! Would recommend using them and make use of the 3% discount - this worked well. (read more)
Reportedtotradingstandards's Response to Ukwarthog's Review
Written on: 02/05/2013
Order line/customer service is just a rented office in the UK.
They are Hong Kong suppliers.
Paying by bank-transfer is not recommended to anyone. Use a credit card for protection.
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★★★★★
“very good”
Written on: 02/05/2013
goods arrived very quickly, granting good information, I am happy service (read more)
★★★★★
“Great service !!”
Written on: 01/05/2013 by mrboon
I have been looking for a silver Fuji x20 for a few weeks now, after I exhausted all local camera shops( within 35 miles ) then contacted Procamerashop. Their service and delivery were first class, I was able to track the delivery from leaving the shop to the house via the UPS delivery tracker, which was reassuring. I would recommend them to any one looking to purchase a camera. (read more)
Reportedtotradingstandards's Response to mrboon's Review
Written on: 01/05/2013
Strange decision to buy from a Hong Kong supplier, when you could have got it from the UK for the same price? (Mathers for example)
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★★★★★
“Camera body ordered on Sunday and I was taking...”
Written on: 01/05/2013
Camera body ordered on Sunday and I was taking pictures with it on Wednesday. The tracking service worked well and I was able to see where it was and it was delivered midday on the day quoted. Packaging. The camera was well protected and well packed. (read more)
Reportedtotradingstandards's Comment
Written on: 01/05/2013
These are Hong Kong suppliers.& many of their goods are `grey` imports.
warranties are with them, rather than the usually much more comprehensive manufacturers warranties.
Try asking for a VAT receipt with you purchase. (which would satisfy HMRC)
Telephone Canon UK (not online, as any random number can be put in & accepted) they'll check the serial numbers are real & tell you if it's new & also if it's a grey import, which they won't entertain under their manufacturers warranty.
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★★★★★
“BEST OF THE BEST”
Written on: 01/05/2013
Very easy ordering and all the team very obliging and helpful. Delivery times are brilliant and can arrange alternative dates if required. Nothing is too much bother. Packaging excellent. The after sales is also very good and emails replied to by return. Would recommend to all. Prices very competitive. I can't think of anything I didn't like. Thank you to all concerned. (read more)
Reportedtotradingstandards's Comment
Written on: 01/05/2013
ALL the team? They are based in Kowloon & have a rented/serviced office & phone line in a Carlisle business centre.
Hope you don't have any issues or need the `customer services dept` lol
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★★★★★
“Exemplary, friendly service and competitive pricing”
Written on: 01/05/2013
It was a real treat to deal with Pro Camera Shop. The web site was easy to follow and the item purchased was extremely competitively priced. My questions were answered very quickly and efficiently in a friendly manner. Even though I suspect I was a bit of a nuisance I was treated in such a way that I felt I was an important customer and my concerns and potential problems mattered to them. The lens I purchased was accurately described in the web site and I received it well within the... (read more)
Reportedtotradingstandards's Comment
Written on: 01/05/2013
Any customer is an important customer. If you're spending your hard-earned money with them, I think ALL Asian suppliers will be happy, it's usually when you need customer service, or warranty issues that sellers aren't so helpful.
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Batmansrevenge's Comment
Written on: 02/05/2013
I posted the review above and hope that the comment doesn't say what I think it says!
1. The inference is that Pro Camera Shop is an "Asian supplier". I have to say that I had no idea that this could be so. When talking to them on the telephone there was no trace of an accent and I had had no other indication elsewhere. This was a customer service issue and Pro Camera Shop responded very speedily in a very helpful and efficient manner.
2. I have knowingly dealt with many "Asian suppliers" on line, on the telephone, and face to face, and, without exception, all "customer service or warranty issues" have been resolved by them in an exemplary manner. Maybe if all suppliers acted in a similar way the commercial world would be a better place.
By the way, I am not Asian and have no Asian background. I am born and bred British; I just wish I could be proud of the fact!
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Reportedtotradingstandards's Comment
Written on: 02/05/2013
They are based in Kowloon, Hong Kong. It's the co.uk that misleads people.
They only have a rented office & phone line in Cumbria & use a handling agent for the imports in Crawley. They sell mainly grey imports which affect the manufacturers warranties + other issues.
I & others have posted about them in the past, but they threaten legal action to get negative revies removed, both on here and on photography forum.
Agree, there are many reputable Asian suppliers.
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Reportedtotradingstandards's Comment
Written on: 23/05/2013
With p-shop (a Hong Kong business & not UK) supplying mainly grey imports, the manufacturer won't touch the item if warranty work is needed & for an extra £20 it could have been bought from a genuine UK approved supplier.