Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
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6% of users recommend this
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Opus Energy Electric
Opus Energy Electric

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★★★☆☆

“Accessing the online account”

Written on: 26/02/2014 by Mitch3ll (2 reviews written)

It has been over a year now since we have opus as our electricity supplier for our commercial business, and the issue we have encountered is in accessing our online account. While the billing has mostly been accurate, I did found slightly difficult accessing the online account. This was at the beginning of the contract when I had no clue how to use it. But with the help of a very nice lady, (unfortunately can't remember her name), I got to understand the whole process. Anyway, from next month… Read Full Review

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★★★☆☆

“A call for change”

Written on: 29/11/2013 by Rosa123 (3 reviews written)

Last year we switched providers after a cold call (which I normally hang up on!) from opus. It happened we were unhappy with our current provider at the time because we were paying way over the odds and they were not budging on price. So we decided to change as the quote from opus was cheaper and getting a smart meter installed was important to us. During the switchover, there was a bit of an issue with the billing but overall I have been happier than I was with my previous supplier and as a… Read Full Review

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★★★☆☆

“Past issues sorted out”

Written on: 06/11/2013 by pingpong1987 (3 reviews written)

I have read a few negative reviews here, but would like to say on the whole my experience with Opus has been good. There were a couple of issues when I first started using Opus' services, but these were sorted out quickly by the customer service team. Since then I have added a smart meter for my business which I am really happy about, as now I only pay for what I use and not estimates that I have been used on in the past. I also find the pricing competitive, which again is so important if you… Read Full Review

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★★★☆☆

“Faith restored in opus energy”

Written on: 05/09/2013 by Steph3n_56 (1 review written)

I was beginning to lose all hope in opus after I experienced constant battling with trying to have my complaint resolved. After extensive phone calls and expressing my dissatisfaction with the way in which their credit department dealt with my wife, I spoke with a representative who could not have been more helpful. After raising my complaint they seemed to redeem themselves through extensive ways of ensuring this was resolved. She kept in contact with myself when promised, something which is… Read Full Review

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