Opus Energy Electric Reviews

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Opus Energy Electric
Opus Energy Electric

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Written on: 18/04/2017 by Taylor-Alt145 (1 review written)

We are a small self-catering complex and recently switched to Opus for our electricity supply. We are beginning to have problems with them and I was surprised to find this site with so many negative reviews. I started this review headed ‘Amateur’ but now I am not so sure. I noticed that we are being charged VAT at 20% and VAT notice 701/19 clearly identifies self catering as one of the 5% exemptions. Having e-mailed several times without response I called to speak to the Customer Services… Read Full Review

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“Substantial overcharge and delayed refund”

Written on: 31/12/2015 by Josephinef203 (1 review written)

I was only a customer of Opus for 3 months or so. They managed to overcharge for the whole period by such a margin that what had been paid by the end of month 2 was more than the total due. Needless to say, their demand for prompt payment don't apply when they are refunding. I would say they are best avoided. problem is, I haven;t come across a business electric supplier yet which isn't… Read Full Review

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“contract renewal”

Written on: 31/05/2012 by grant1506 (1 review written)

Like so many others writing reviews of Opus energy I am appalled at the massive rate hike from the end of my first 12 month contarct , an increase from 10p to 16p. They say they have written to me 3 times, I have received nothing, and now even though I have still got 5 weeks remaining I have been told that I am tied in to another 12 months at a 60% increase. I am aware now that this the terms state 90 adys notice or 30 from the renewal letter but having not received a renewal letter I decided… Read Full Review

Opusenergyoperations's Response to grant1506's Review

Written on: 01/06/2012

We appreciate feedback on our business and where problems are uncovered we will do our best to rectify them as quickly as possible. I am sorry to hear of your experience please get in touch with me with details and I will look into the matter for you operationsdirector@opusenergy.com. Andy Nash, Operations Director at Opus Energy.

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Opusenergyoperations's Response to grant1506's Review

Written on: 12/06/2012

We are sorry to hear that you also experienced a problem with your renewal process. All of our customer communications are fully auditable and we are able to track each letter that is sent to customers, so please do get in contact with your details and use the reference number RC01, so that we can look into your problem and rectify to your satisfaction. Andy Nash, Director – Operations, Opus Energy: operationsdirector@opusenergy.com

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Guest's Response to grant1506's Review

Written on: 11/06/2012

same thing again renewal letters not being received this is happing all the time from the reviews i have been reading ,It is happening to me , think watchdog should look into this company

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