Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
203
6% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Opus Energy Electric - Ask a question now

Media Gallery for Opus Energy Electric

Opus Energy Electric
Opus Energy Electric

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Terrible and disgusting staff attitude”

Written on: 08/12/2016 by Lisa352 (1 review written)

I was intimidated by a member of staff over the phone all I wanted was them to send me a final bill as I now switched companies. They way I was spoken to was a absolute disgrace til the point of this member of staff had me in tears i told them i can pay for the bill after xmas as i had other bills to pay for which was more important. The way this male member of staff from the opus credit department i wouldnt speak to a dog like it never mind another human being. I felt very intimidated by him i… Read Full Review

Report this review
★☆☆☆☆

“HORRIBLE COMPANY”

Written on: 08/11/2016 by Spears24 (1 review written)

I am being harassed by this company. We closed down our shop on 25 May. Opus were informed prior to this and final readings given (twice). They say they never rec'd the final readings although they were entered online. They refuse to believe that the shop was closed between 25 May and 09 Sept when no electricity was used, and when the new tenants took over. They have rec'd confirmation of this by the selling agent (who had the keys of the property). They say they never rec'd this. I paid the… Read Full Review

Report this review
★☆☆☆☆

“Terrible”

Written on: 03/11/2016 by 400McDaniel (1 review written)

Said I was not interested and politely said goodbye I no longer wish to continue this conversation. Yet they phoned and phoned and would not give up. I would avoid it says a lot about them as a company - also I am registered with the telephone preference service so they should know better… Read Full Review

Report this review
★☆☆☆☆

“No communication between departments”

Written on: 10/10/2016 by seashell0167 (1 review written)

Having taken on a unit that had Opus Energy supply it I had no choice but to keep these for at least a month or 3 as I only took the unit for this period. Being an empty unit and only used for storage and daylight hours I used next to none electricity. Not according to Opus tho the bills were still high. I had a account online so this is where I checked the bill and paid. One day I received a demand for payment letter. This figure did not match the one on my online account it was high so I… Read Full Review

Report this review
★☆☆☆☆

“Very bad custoemr services.”

Written on: 04/10/2016 by ahmedzia (1 review written)

Opus Energy recently took my contract before i start trading and falsely make verbal agrrement. I was start doing business as a sole traders and they put me on contact for 3 years befor i entrance the busienss and force me stay with them. after one months they said i need clear their balacne then they will cancel my contract… Read Full Review

Report this review
★☆☆☆☆

“dont use this company (shambles)”

Written on: 27/09/2016 by kmclean76 (2 reviews written)

As a new business opus energy supplied the previous business, they offered me a reasonable deal ( what I thought was reasonable). was not even in the ball park. Dont trust what they tell you or advise you. Stay well clear, received an admin charge £35 for cancelling the direct debit!! no wonder their ratings are so low. kind regards Kennys Avonbridge Falkirk… Read Full Review

Report this review
★☆☆☆☆

“Terrible ”

Written on: 15/09/2016 by 272Nolan (1 review written)

Worst place to work as it affected my whole life negatively to the point it caused me to not to want to go to work and affected my personality and confidence ( usually it's very hard to break me) Made to feel bad for being classed as too nice to customers when actually I was just bringing good customer service rather than being rude. The list could go go on as to why I wouldn't also recommend opus energy not just for customers but for employers too… Read Full Review

Report this review
★☆☆☆☆

“Sly tactics”

Written on: 05/09/2016

Their chosen broker called pretending to be our usual broker, and engaged in a verbal contract. Under the guise that they were another company the contract was entered into. When it came to light that the caller was not who we thought it was, a complaint was raised, during which time the D/D mandate was cancelled. 7 days later the complaint was closed as a satisfactory outcome wasn't possible. Left with little choice as there wasn't sufficient evidence during the 'recording' which was only… Read Full Review

Report this review
★☆☆☆☆

“I started a new business 3 months ago and the previous...”

Written on: 16/08/2016 by PeytonTempleton397 (1 review written)

I started a new business 3 months ago and the previous occupiers where with opus so i contacted them to let them know of the new ownership and asked them what their prices where so i can shop around for the cheapest supplier. They immediately signed me on with them and started charging me like crazy. For 5 weeks £600!!! I called them to say i was changing suppliers and it took a while to let them know i didnt sign any contract with them which they eventually accepted after I threatened them… Read Full Review

Report this review
★☆☆☆☆

“Poor service”

Written on: 29/07/2016

I signed up to Opus a year ago, at first, things went ok. They then fixed a SMART(not so)meter. It has not worked since, I have phoned them twice to get this sorted and it is still not done. When they get around to it I face a hefty bill… Read Full Review

Report this review
★☆☆☆☆

“£2300 back pay! Ridiculous”

Written on: 26/07/2016 by LarryBlackburn485 (1 review written)

After reading only a handful of these reviews, I can see that this company is absolutely diabolical. I took over a commercial property and the landlord closed his accounts. Opus then contacted me repeatedly to open an account with them (it's at this point I should have stopped communication and opened with a bloody company Id heard of). Anyway, besides them essentially forcing me to open an account with them over the phone, I was being billed at what seemed like a reasonable rate for the… Read Full Review

Report this review
★☆☆☆☆

“OPUS ARE DIABOLICAL”

Written on: 15/07/2016 by UnhappyCompany (1 review written)

You need a degree in arithmetic to understand how they work out the bills even they don't know it changes with every call. Opus are not shy at charging phenomenal rates for gas and electricity and when yo cancel the contract they make up new bills and threaten court action if you don't pay and guess what a director of Opus is also a director with the debt recovery company! work that one out. AVOID… Read Full Review

Report this review
★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 24/06/2016 by Zaire252 (1 review written)

My son has just taken over tenancy of a small shop which was supplied by OPUS who had 'de energised' it due to previous tenants debt. They wanted 1500 for a security deposit and 480 reconnection fee !! After literally a week of phone calls we ended up ringing Citizens Advise consumer helpline who rang them and managed to get it down to 500 security deposit and 100 reconnection fee ( still a rip off and totally unjustified given that the supply will be switched to a different company Asap! )… Read Full Review

Report this review
★☆☆☆☆

“Steeling money from there customers without there...”

Written on: 15/06/2016 by 149Dwyer (1 review written)

I set up direct debits with them after they force me doll to do so. They I notice in 1 month they took out 3 different payments out of my account I called them they said they will investigating but after a week they took another payment I called them they said sorry we will refund your all money in 10 working days that's our procedure I ask them is this your even you taking money out of my account with telling me they said yes sorry you have to wait for your money to come back to you… Read Full Review

Report this review
★☆☆☆☆

“OPUS ENERGY £200/ month for a 2 bed property”

Written on: 10/06/2016 by You_know_who_this_is (2 reviews written)

Good Lord above, never have I experienced anything like these guys. Overcharged us beyond belief. £200 a month for gas and electric. We changed suppliers by saying the business was no longer trading, and our new company (OVO energy) quoted us £73/month for both electric and gas. We have told Opus that we are waiting to see how the bills compare, and if (when) there is a huge difference, we will be starting proceedings to get a full investigation under way. Since this was agreed by Opus… Read Full Review

Wishywashy345's Response to You_know_who_this_is's Review

Written on: 21/06/2016

Hi
Opus have basically devastatedcour lives they brought a false warrant in our business for a debt they created took our gas meter so lost all our customers fought them for 2 yrs but threw the towel in march this yr and shut up, after almost 11 yrs with over 15 grand in debt not 1 person willing to help us i will keep fighting to get justice, its caused ill health almostsplit our family up through stress and financial worrys

Reply to this comment

Wishywashy345's Response to You_know_who_this_is's Review

Written on: 21/06/2016

Hi
Opus have basically devastatedcour lives they brought a false warrant in our business for a debt they created took our gas meter so lost all our customers fought them for 2 yrs but threw the towel in march this yr and shut up, after almost 11 yrs with over 15 grand in debt not 1 person willing to help us i will keep fighting to get justice, its caused ill health almostsplit our family up through stress and financial worrys

Reply to this comment

Lisa352's reply to Wishywashy345's Comment

Written on: 09/12/2016

Keep fighting I've had nothing but absoute trouble from them myself consent threats intimidation and bullying behavior

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Outrageously Horrendous Experience”

Written on: 05/06/2016 by mondaymorningblues (2 reviews written)

Had a commercial property returned (im a landlord), and gave them a meter reading on the date we took possession - April 1st (we have a smart meter). First month I got a bill for minus £7 - reason: they'd used the wrong opening read. I called to advise, they said would sort it. In the meantime they received their first smart meter read, id used 10 units over the month - which is right as the property is empty and everything turned off. A few weeks passed and another bill arrived, this time… Read Full Review

Report this review
★☆☆☆☆

“0 STARS”

Written on: 05/06/2016

Nothing but hassle!! As a small business owner I seem to spend far to much time on the phone to Opus Energy each month, correcting their mistakes! Staff do not communicate with each other, meaning you have to explain yourself every single time. First of all they took 3 months to get the initial metre reading from the supplier meaning my bill was 4x the amount it should of been, they left voicemails stating I needed to call them and make a payment (every month). They don't send any bills in… Read Full Review

Report this review
★☆☆☆☆

“cheaper number”

Written on: 05/06/2016 by bnMorgan344 (1 review written)

For anyone with opus who is paying a fortune for premium rate numbers thjat they provide, Check out .saynoto0870.com for alternative numbers when greedy companies give you premium ones… Read Full Review

Report this review
★☆☆☆☆

“ROBBERS”

Written on: 16/04/2016 by Diya478 (1 review written)

OPUS ENERGY INSTALLED A SO CALLED SMART METER AND MY BILLS FOR A FOUR BEDROOM PUB BECAME £1000 PER MONTH ALL OF A SUDDEN. ABSOLUTELY SHOCKING!!… Read Full Review

Report this review
★☆☆☆☆

“opus is a cheat. nobody should go with them. at first...”

Written on: 09/04/2016 by Hannahv274 (1 review written)

opus is a cheat. nobody should go with them. at first they gave me cheap contract when i agreed to take the contract the change amount when they declare the terms and condition. when i contacted them they said i was agreed on different price. i told them to check the full recording but they only send me their part… Read Full Review

Report this review
overview