Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
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Opus Energy Electric
Opus Energy Electric

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★☆☆☆☆

“opusenergy uses brokers ”

Written on: 15/12/2014 by aeMacLean188 (1 review written)

I've recently started a new business, upon doing so I got a call from some one claiming to be from "XX" (the previous tenants energy company). I'm not sure how they found out so quickly I moved into this property or which supplier the previous tenant was with. This person then proceeded to ask me some information about the business. Then before asking me if I wanted to stay in a contract with "XX", he went and said "Oh, under new government law we are required to give you the prices for the top… Read Full Review

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★☆☆☆☆

“A NIGHTMARE ”

Written on: 07/12/2014 by SiennaReed (1 review written)

OPUS ENERGY ARE ABSOLUTE DISGRACE THERE ROBBERS THERE CUSTOMER SERVICE IS A JOKE AND THEY LOVE TO HARASS PEOPLE THEY TELL YOU EVERY LIE IN THE BOOK TO GET YOU TO SIGN UP WITH THEM AND THEN THEY CHANGE YOUR TARIFF AND UP THERE PRICES OVER DOUBLE WHAT THEY TOLD YOU WHAT YOU WOULD PAY THEY ARE CHARGING ME NEARLY 1000 POUNDS A MT FOR ELECTRIC AND 1000 POUNDS FOR GAS A MT MUCH MORE THAN ANY OTHER TAKEAWAY OR EVEN RESTAURANT IS PAYING SO PEOPLE PLZ TAKE MY ADVICE AND STAY MILES AWAY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“poor worst company ever nothing but problems”

Written on: 03/11/2014 by sanmis (1 review written)

poor service poor marketing skills spent approx 50 pounds in phone callsto sort out direct debit issues they took over 1000 pound in direct debit for gas not used and sent baliff action for approx 200 oustanding electric when id already paided 800 my contract already cancelled and its not up till may the worst company possible should be called hopeless energy… Read Full Review

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★☆☆☆☆

“Liars!what hell are they?”

Written on: 09/10/2014 by Stewart1212 (1 review written)

They prentended that they are my current supplier .and push me to sign within 10mins.ortherwise they would cut off my electricity supply.and need 1500 to restart if I fail to sign a contact immediately .wow.what a horrible company!i should call police for this disgusting company !… Read Full Review

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★☆☆☆☆

“Kermit, Gonzo & Beaker run wild here!”

Written on: 08/10/2014 by Heraldman (1 review written)

Don't normally succumb to reviewing online but felt the need to WARN about this company. Where do I start? Well, they locked us into a 3 year contract when we only agreed over the phone to 1 - no exit allowed at all (according to the operator!) Then on our FIRST BILL (which we disputed as they took the crossover meter-reading incorrectly), we authorized a £20 'gesture' payment until the meter issue was solved.....THEY TOOK THE REMAINING BALANCE TOTAL AND LEFT £20 TO PAY!!!!!! Would not… Read Full Review

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★☆☆☆☆

“UNBELIEVABLE HARASSMENT/ANNOYING/IDIOTS”

Written on: 18/09/2014 by 112Beebe (1 review written)

I have a business and these seemed to come out the cheapest on set up so I took my electricity from then. The 1st mths bill in a small garage was £260 so I refused to pay and I gave meter reading over the following week to get a proper bill which ended at £160 still way too high. As I then had outstanding payment to make I asked to pay it off with my normal bill over 3 mths but they said "not possible". Since then I have made payments by phone but seem to not be reducing my bill, so before… Read Full Review

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★☆☆☆☆

“PUSHY and DISHONEST”

Written on: 30/07/2014 by shammylady (1 review written)

Thank God I read these reviews. I may just be in time to stop the process. I know better than to be sold something over the phone but they let me believe they were from my current supplier. There should be regulations in place to stop these people. I seem to be attracting the wrong people this year. If something is cheap then there's a catch… Read Full Review

Cmagowan's Response to shammylady's Review

Written on: 16/08/2014

There are regulations in place. A database holds all the names of Energy sales agents in the UK and employees can be banned from the UK market if found to be mis-selling. you just need to report them to the regulator

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★☆☆☆☆

“Avoid avoid ”

Written on: 20/07/2014 by Ellianar235 (1 review written)

This company wants to be closed down they call you from different phone numbers never get electric from these people these are a nasty company avoid avoid… Read Full Review

Akramchoudhary99's Comment

Written on: 13/08/2014

Spot on they also have a small company named active energy direct who bullied me into signing with opus saying that ive failed a credit check with every other company avoid them both like the plague

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★☆☆☆☆

“AVOOOOID”

Written on: 02/07/2014 by Maneli (1 review written)

Avoid from this ridiculous company. When moving into a new business, got numerous phone calls from cold callers asking me I am on an emergency rate and I need to switch urgently to opus energy as they are the cheapest in the area.( That was rubbish talking) They charge you for more than even you could think of. I don't understand why these people work for opus when they know it is a hopeless, dodgy, dishonest, liar and crappy company. AVOID,AVOID,AVOID,AVOID,AVOID… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 07/06/2014 by AiyanaSpencer26 (1 review written)

Poor customer service. Extortionate rates Watch out for the fine print Will stab you in the back Even if it looks like a good deal there are so many hidden charges Employees the worst debt collectors It's not a service it's extortion… Read Full Review

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★☆☆☆☆

“sham ”

Written on: 28/05/2014 by 1975Morrow (1 review written)

i was duped into a contract till 2016 highest bills ever i have tried to set up a payment plan to pay this ridiculous bill offering £50 a wk as thats all i can afford to pay as a new business and they point blanked refused i dont no what to do ive tried to explain plz try and let me pay this instead of nothing to clear it and they wont have any of it they call me all hours of the day and send texts they are very aggressive and unwilling to help or resolve the problem they threaten to cut… Read Full Review

Robertito's Comment

Written on: 28/05/2014

It's disgraceful that you should be treated like this....

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★☆☆☆☆

“reccommended advice about opus”

Written on: 25/05/2014 by Tate1979 (1 review written)

This company use under hand tactics.....beware when you get cold calls advising they are from british gas or other leading companies....this company tricks you into long term contracts at ridiculous rates...stickto main stream suppliers to avoid the hassle....their credit department is trained as a bunch of bullies...its almost like receiving death threats....theyre salea department dont know what they are talling about and use rigourous tactics....if you have meter problems....they will never… Read Full Review

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★☆☆☆☆

“Overcharged me by £500... Twice! ”

Written on: 21/05/2014 by KendrickGrantham277 (1 review written)

I had just opened my first shop, a little independent clothing boutique, and was bulldozed by cold callers as soon as I connected the phone supply. I signed a verbal agreement over the phone to Opus, afterwards feeling naive and stupid for being cleverly pushed into it. A few months later, having set up direct debits with the company (thinking it simplest), they friend to take over £500 out of my account. My bill is usually £32. I complained to a manger and he sent a letter of… Read Full Review

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★☆☆☆☆

“lied to, claimed to be someone else”

Written on: 17/05/2014 by Tyreez1987 (1 review written)

This company maliciously gained information off an employee and tricked us into an agreement. Possibly looking at losing my business after only being open one month. Extremely sad individuals and disgraceful company. AVOID!!! AVOID !! AVOID!!… Read Full Review

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★☆☆☆☆

“Worst company ever, DO NOT ENTERTAIN THESE CLOWNS!!!”

Written on: 13/05/2014 by Zulkernan (1 review written)

Ive been trying to get my meter relocated for the last month. So I set up an appointment after several phone calls of discusing with the dept who would actually do the work, eventually they agreed it would be them. Set up an appointment, the engineer failed to turn up, I phoned the Opus Energy and they have no idea why no one turned up, it transpired the appointment was cancelled 2 days after me booking it, I guess this was my own fault of not checking the appointment was still valid. The next… Read Full Review

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★☆☆☆☆

“Dishonest and unfair”

Written on: 08/05/2014 by bchande (1 review written)

I was tricked into taking electric supply by a person claiming to be an electric meter reader when we moved into our new premises. He said he would ask Opus to contact us as 'they are the cheapest' - little did I realise at the time he was a third party broker and was paid a commission by Opus to get customers. I then agreed a contract with Opus verbally (they record calls) on the understanding they were the cheapest. Totally misled from start to finish and the bills are double what they… Read Full Review

Lovepotionnumber9's Response to bchande's Review

Written on: 10/05/2014

Had the same problem 2 years ago with Opus was duped in the same manner by Active energy direct a 3rd party Broker. Did you ask Opus for a copy of the conversation when you were discussing the contract over the phone, as they only record certain parts of it as I found out when they sent me a copy of the recorded conversation, Did you ask them if this was the cheapest supply available. If they avoided this question, but it can be clearly heard on the recording then you have a case for the ombudsman. I eventually contacted costguard and they looked for the cheapest rate on the market we confronted Opus with this and they altered there rates accordingly.

P.s. do you have problems getting them to read your meter is your bill always estimated

Regards Lovepotionnumber9

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Bchande's reply to Lovepotionnumber9's Comment

Written on: 10/05/2014

Only had one bill and it was estimated, however the actual bill would have been slightly higher. Have compared it and it is double the amount of what other providers are quoting. A recording of the verbal agreement is apparently on the way to us. Will check the transcript (if it arrives). When I spoke to them oddly enough they did refuse to answer the question as to whether they have cheaper tariffs. Totally misleading and will get out of this contract one way or another!

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★☆☆☆☆

“This company needs investigating!! B”

Written on: 24/04/2014 by ztLee417 (1 review written)

This company is absolutely disgusting the manner of the staff and the lack of regulated policies allow this company to crush small business and get away with it. As mentioned in a number of other reviews with the meters been taken. The exact same thing has happend to me. It has now been 4 weeks without any electric and I can't afford the £1958 that they are requesting. I have spoken to the ombudsman and this but they cannot do anything until 8 weeks has passed. This company act like raging… Read Full Review

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★☆☆☆☆

“Avoid avoid do not trust this lying company”

Written on: 18/04/2014 by winnie1288 (1 review written)

Hi there, One day I got a phone call from a energy company and I thought it was my current supplier ovo energy and they said that I needed to renew my contract and I believed them but in fact they wanted me to switch to them opus energy which they did not say then I said I was busy could I do it another day they no no you have to do it now and then they took my bank details they said they needed it to renew contract but in fact they used it to set up a direct debit without my consent that is… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 16/04/2014 by Tia352 (1 review written)

I wouldnt even give 1 star, What an awful company, lied to you and pressure you on the telephone to say yes, then say you have a verbal agreement with them. Small time desperate business. Wont be in business much longer… Read Full Review

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★☆☆☆☆

“Ripped Off”

Written on: 09/04/2014 by O'Neal1965 (1 review written)

I signed up with Opus Energy in November for electric fro 2 years and gas 1 year on A FIXED TARRIF ...........what a joke. Had a letter to say my electricity is goin up by 4% due to "Changes to Network Charges and Renewable Obligation" How can you have a fixed tariff only to have them increased in less than 6 months ? I am livid to put it mildly !!! How can they get away with this ?… Read Full Review

Anabw79's Comment

Written on: 11/04/2014

Same thing happened to me today!!! Mine has increased by 2% due to changes in ccl which i understood but what i didnt understand was why my tarriffs have increased when i am on a fixed term contract ! Spoke to them mentioned that my tarriff charges have got nothing to do with the government also mentioned that my previous supplier had never increased my fixed term tarriff only the ccl charge which she couldnt understand why they didnt just babbled on and on.think ill be speaking to the ombudsmen

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