Opus Energy Electric Reviews

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1.2 / 5
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Opus Energy Electric
Opus Energy Electric

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Latest Reviews

★☆☆☆☆

“DO NOT DO ANY BUSINESS WITH THIS COMPANY.”

Written on: 23/01/2015 by Lindas1957 (1 review written)

Fraudulent Sales tactics. Dangerous Company… Read Full Review

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★☆☆☆☆

“worst energy supplies ever (opus energy)”

Written on: 22/01/2015 by Khan7866 (1 review written)

They have dodgey agents who are from Abroad and can't speak proper English. They also trick u into contracts it's like they can't afford decent people. They are inexperienced. I am very surprised they even have 1.2 stars, some one must be drunk when they gave them these stars to them. It could be someone from opus energy who gave it to them. I wouldn't RECOMMEND them to anyone not even my enemies if I had any. Their are many other good companies which are a lot better and have better agents. If… Read Full Review

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★★★★☆

“Change to direct debit”

Written on: 21/01/2015 by martin1965 (1 review written)

Tried to change the direct debit but forms were not actioned. Old account closed and Opus wrote that we had breached contract and would be charged admin fee and higher unit rate. I complained to customer service and everything was sorted out very quickly, no charges levied and returned to correct tariff. Proof of a successful company is not when things go right but how they handle things when they go wrong. Opus acted immediately and resolved my complaint entirely. Having dealt with the larger… Read Full Review

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★☆☆☆☆

“Service not up to standard”

Written on: 20/01/2015 by LaneBoone55 (5 reviews written)

Since the rates are not that expensive, I thought of hiring them after a long telephone discussion. Actually, they promised me lot more than what other companies usually do. Despite the promises, the service was utter rubbish!… Read Full Review

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★☆☆☆☆

“This company should be shut down”

Written on: 17/01/2015 by Brisa500 (1 review written)

I signed up with this company late last year when moving into a small shop. I arranged a 1 year deal over the phone a letter comes through saying i had agreed a 3 year deal. Then they completely mix my shop up with another shop and send me their bills, when that has been sorted they send me my first bill which is 3 times higher than i was paying for a larger shop. Requested they do not phone me during the day as i have customers and they phone during the day from completely different numbers… Read Full Review

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★☆☆☆☆

“Very Disappoint supplier company in uk”

Written on: 13/01/2015 by 1958Meier (1 review written)

very pool services all agency and sale customer detail to third part agency. always rubbish . and double price give to us . DO NOT ORDER ANY SERVICES… Read Full Review

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★☆☆☆☆

“very rude staff ”

Written on: 10/01/2015

plz do not go too rthe opues very bad serverse over serging bill every month i really dont know what too do… Read Full Review

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★☆☆☆☆

“Worst energy company I have ever dealt with. ”

Written on: 05/01/2015 by Quinteni200 (1 review written)

High pressure sales to get you, no way to get out as distance selling rules don't apply to business. Continuous harassment following bills that are over due by a few days. rude staff, very expensive bills… Read Full Review

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★☆☆☆☆

“Please don't fall with this company”

Written on: 03/01/2015 by raymond975 (1 review written)

I had the exactly the same experience with yours. And they claim that I have sign and verbal contract with them. No matter how much time i spend with them to clarify that I don't want the contract… Read Full Review

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★★★★★

“Surprised by the negative comments. ”

Written on: 15/12/2014 by Sandancer11 (1 review written)

We've been with them for 18 months now and just renewed for a third year. Really pleased with the price we were offered and any issues have been speedily dealt with. No queues on the phone and we had a free smart meter fitted. I can only speak as I find and I'd have no problem recommending them… Read Full Review

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★☆☆☆☆

“opusenergy uses brokers ”

Written on: 15/12/2014 by aeMacLean188 (1 review written)

I've recently started a new business, upon doing so I got a call from some one claiming to be from "XX" (the previous tenants energy company). I'm not sure how they found out so quickly I moved into this property or which supplier the previous tenant was with. This person then proceeded to ask me some information about the business. Then before asking me if I wanted to stay in a contract with "XX", he went and said "Oh, under new government law we are required to give you the prices for the top… Read Full Review

The_Underdog's Comment

Written on: 29/12/2014

We had the same problem we just opened a business and within a day we was getting calls. Then oneday a little rat of a broker ended up tricking us into a verbal contract which after 5 days of sleepless nights and little appetite we ended up getting out of. Email MP Ed Davey inform him of your story also tell opus you want out the contract and let them know you emailed him also mention you will contact various other people in media etc. Last thing they want is MORE BAD publicity. Be strong there's hope out there with success stories and fingers crossed you can be one too

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Ffdavex's Comment

Written on: 08/01/2015

how did you deal with the situation?
As i'm currently in the exact situation with 2 contract from opus and dual.

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Raymond975's Comment

Written on: 03/01/2015

I had the exactly the same experience with yours. And they claim that I have sign and verbal contract with them. No matter how much time i spend with them to clarify that I don't want the contract.

Hope no one will fall into with this bad company in the future.

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★☆☆☆☆

“A NIGHTMARE ”

Written on: 07/12/2014 by SiennaReed (1 review written)

OPUS ENERGY ARE ABSOLUTE DISGRACE THERE ROBBERS THERE CUSTOMER SERVICE IS A JOKE AND THEY LOVE TO HARASS PEOPLE THEY TELL YOU EVERY LIE IN THE BOOK TO GET YOU TO SIGN UP WITH THEM AND THEN THEY CHANGE YOUR TARIFF AND UP THERE PRICES OVER DOUBLE WHAT THEY TOLD YOU WHAT YOU WOULD PAY THEY ARE CHARGING ME NEARLY 1000 POUNDS A MT FOR ELECTRIC AND 1000 POUNDS FOR GAS A MT MUCH MORE THAN ANY OTHER TAKEAWAY OR EVEN RESTAURANT IS PAYING SO PEOPLE PLZ TAKE MY ADVICE AND STAY MILES AWAY FROM THIS COMPANY… Read Full Review

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★★★★★

“Positive experience after review scare!”

Written on: 12/11/2014 by 176McKay (1 review written)

I thought I'd leave a review after panicking myself sick. I signed up with Opus with an agent over the phone then reviewed the company afterwards. I obviously started to worry because of all the bad reviews. I am now on my third month with Opus with no problems at all. I have had a free smart meter installed and get monthly bills. Up to now fingers crossed no problems apart from the first sleepless night after reading bad reviews… Read Full Review

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★☆☆☆☆

“poor worst company ever nothing but problems”

Written on: 03/11/2014 by sanmis (1 review written)

poor service poor marketing skills spent approx 50 pounds in phone callsto sort out direct debit issues they took over 1000 pound in direct debit for gas not used and sent baliff action for approx 200 oustanding electric when id already paided 800 my contract already cancelled and its not up till may the worst company possible should be called hopeless energy… Read Full Review

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★☆☆☆☆

“Liars!what hell are they?”

Written on: 09/10/2014 by Stewart1212 (1 review written)

They prentended that they are my current supplier .and push me to sign within 10mins.ortherwise they would cut off my electricity supply.and need 1500 to restart if I fail to sign a contact immediately .wow.what a horrible company!i should call police for this disgusting company !… Read Full Review

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★☆☆☆☆

“Kermit, Gonzo & Beaker run wild here!”

Written on: 08/10/2014 by Heraldman (1 review written)

Don't normally succumb to reviewing online but felt the need to WARN about this company. Where do I start? Well, they locked us into a 3 year contract when we only agreed over the phone to 1 - no exit allowed at all (according to the operator!) Then on our FIRST BILL (which we disputed as they took the crossover meter-reading incorrectly), we authorized a £20 'gesture' payment until the meter issue was solved.....THEY TOOK THE REMAINING BALANCE TOTAL AND LEFT £20 TO PAY!!!!!! Would not… Read Full Review

Wishywashy345's Response to Heraldman's Review

Written on: 28/01/2015

They need shutting down they have destroyed our business in 4months

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★☆☆☆☆

“UNBELIEVABLE HARASSMENT/ANNOYING/IDIOTS”

Written on: 18/09/2014 by 112Beebe (1 review written)

I have a business and these seemed to come out the cheapest on set up so I took my electricity from then. The 1st mths bill in a small garage was £260 so I refused to pay and I gave meter reading over the following week to get a proper bill which ended at £160 still way too high. As I then had outstanding payment to make I asked to pay it off with my normal bill over 3 mths but they said "not possible". Since then I have made payments by phone but seem to not be reducing my bill, so before… Read Full Review

Wishywashy345's Comment

Written on: 28/01/2015

They hsve closed our business down in 4 months

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★☆☆☆☆

“PUSHY and DISHONEST”

Written on: 30/07/2014 by shammylady (1 review written)

Thank God I read these reviews. I may just be in time to stop the process. I know better than to be sold something over the phone but they let me believe they were from my current supplier. There should be regulations in place to stop these people. I seem to be attracting the wrong people this year. If something is cheap then there's a catch… Read Full Review

Cmagowan's Response to shammylady's Review

Written on: 16/08/2014

There are regulations in place. A database holds all the names of Energy sales agents in the UK and employees can be banned from the UK market if found to be mis-selling. you just need to report them to the regulator

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★☆☆☆☆

“Avoid avoid ”

Written on: 20/07/2014 by Ellianar235 (1 review written)

This company wants to be closed down they call you from different phone numbers never get electric from these people these are a nasty company avoid avoid… Read Full Review

Akramchoudhary99's Comment

Written on: 13/08/2014

Spot on they also have a small company named active energy direct who bullied me into signing with opus saying that ive failed a credit check with every other company avoid them both like the plague

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Wishywashy345's Comment

Written on: 28/01/2015

They hsve closed my business down in 4 months they need us all to take action corrupt bent firm

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★☆☆☆☆

“AVOOOOID”

Written on: 02/07/2014 by Maneli (1 review written)

Avoid from this ridiculous company. When moving into a new business, got numerous phone calls from cold callers asking me I am on an emergency rate and I need to switch urgently to opus energy as they are the cheapest in the area.( That was rubbish talking) They charge you for more than even you could think of. I don't understand why these people work for opus when they know it is a hopeless, dodgy, dishonest, liar and crappy company. AVOID,AVOID,AVOID,AVOID,AVOID… Read Full Review

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