Opus Energy Electric Reviews

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Opus Energy Electric
Opus Energy Electric

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Latest Reviews

★☆☆☆☆

“ACTIVE ENERGY DIRECT ”

Written on: 18/05/2015 by look4me88 (1 review written)

Active energy is the worst company ever which is the call center for newly taken in customers for opus energy. active energy ring EVERY uk business out of yellow pages to find new owners to get into their contracts. needs to be shut down and hold the people responsible and should be prosecuted for their lies… Read Full Review

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★☆☆☆☆

“Stressful”

Written on: 14/05/2015 by 33Kane (1 review written)

Being in contract with this company is actually the worst experience I've ever had with ANY company, utility or otherwise. They have no regard for people and would squeeze you without any remorse, they under estimate and over estimate from month to month and randomly select amounts to take from your account. They also have a Collections agency connected to them, that after you cancel the direct debit, (they threaten or should I say bully) action is taken even when its only two days after the… Read Full Review

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★☆☆☆☆

“ONE BIG RIP OFF”

Written on: 14/05/2015

KEEP AWAY... ABSOLUTELY RUBBISH COMPANY. NEVER USE THEM.... HIGH BILLS , GOD HELP YOU IF YOU WANT TO GET OUT... THEY CRIPPLE YOU… Read Full Review

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★☆☆☆☆

“one corrupt company u will regret for life.!!”

Written on: 07/05/2015

they bill you estimated when you give them the read they dont bleave you,so they can bill you higher,they ring with somany different numbers harrass u anytime of the evening demands payment NOW! avoid this corrupt ripping of company to trading/ombuds and terminate contract soon as… Read Full Review

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★☆☆☆☆

“An absolute disgrace!!! ”

Written on: 28/04/2015 by BrittanyAlvarado105 (1 review written)

I have no idea how this company are still allowed to bully, threaten and blackmail customers into agreeing contracts with them. Illegal practices and it seems they have nobody to answer too. The staff working for them haven't got a clue. There appears to be many departments who do not communicate with each other, the workers who don't communicate and who are all on commission. The sooner this disgrace of a company is shut down the better. Make sure you take your own readings of the meter as… Read Full Review

Shaino's Comment

Written on: 07/05/2015

agree with everything you have said, get different advisor rings for payments not even secured to pay over the phone sometime u left with no options but to pay cos of abusive words they use.

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★☆☆☆☆

“An OPUS representative came to our shop and wanted us...”

Written on: 26/04/2015

An OPUS representative came to our shop and wanted us to join OPUS and said that they their electricity prices are cheap compared to others and so on. We agreed to join them. The guy who came to the shop said that he would need bank details and signature (He had to papers with him. First paper was the contract which needed to be signed and the second paper was with the direct debit instructions which also needed a signature.) We signed the first paper with the contract however, we told that… Read Full Review

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★☆☆☆☆

“HORRIBLE ”

Written on: 12/04/2015 by Beasley32 (1 review written)

Hi, just like everyone we got tricked into a contract with Opus Energy, and wanted to know if anyone has managed to get out or won a case against them… Read Full Review

Dlascelles's Comment

Written on: 16/05/2015

Hi. I had trouble with opus when I opened up my business last year. Basically a rep phoned me promising cheaper deals etc and that I had a 15 day cancellation period. Of course, when I tried to cancel I was then told this wasn't true and that I was tied in for 3 years. I spoke with my solicitor who advised me to get a copy of the recording with myself and the rep. I did and found that the conversation was only half recorded and missed out the bit where she spoke of the cancellation period.
Fortunately this worked to my advantage - as they couldn't prove I wasnt offered the cancellation period. When I contacted opus for the final time, I asked to speak with a manager (apparently none were at work - a claim which later proved to be false) however I spoke with the opus rep and put it to them that I had been mid-sold there product and that I planned to contact ofgem & take additional legal action against them. At this point the rep said she would need to discuss this with her superior (so a manager was available!!) when she returned she said that they would release my account and terminate my contract, which they duly did.
Don't get me wrong - this wasn't easy & I had to match their adamant/aggressive stance with an equally aggressive one of my own but I managed to get out after 4 months & am much happier with the new company (one of the big 6).
Co-incidentally opus charged me £250 more per quarter then my new company.

Hope this helps & good luck!

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★★★★☆

“Broker referral, so far so good”

Written on: 09/04/2015 by Parker483 (1 review written)

my broker gave me three suppliers to choose from when my current scottish power contract ended. i was given british gas, opus energy and sse as cheaper options. i came on here to review each one and found them all to have rubbish reviews! so i decided to just go for the cheapest which was opus energy thinking that if i was going to have a bad service then i might aswell get cheaper electricity. up to now everything has been fine, my broker arranged the switch and my bills have been consistent… Read Full Review

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★☆☆☆☆

“Worst Company,”

Written on: 12/03/2015 by ChrisCarney (1 review written)

Constantly billing me incorrect, caused me a whole lot of stress trying to run my business, my bills are being disputed and now just received a letter from the debt collectors, Abbots Debt Recovery,worst Company ever,trying to get out of the contract that I so called signed..don't recommend them… Read Full Review

The_Underdog's Comment

Written on: 21/03/2015

Hi, we had trouble with them when we 1st started out tricked into a verbal contract that was only partly recorded. My advice is to contact Ed Davey MP in charge of the energy sector also all the news papers etc and make Opus be aware of this as I found out the papers have already done reports on them before so it needs bringing back to there attention. Good luck with it all you can beat them we fought them and won and got out of it so it's possible.

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Stonebird73's Comment

Written on: 23/03/2015

Thank you so much for the info and Encouragement,I will definiatly be getting intouch with the Gentleman.

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★☆☆☆☆

“Rip off”

Written on: 06/03/2015 by Lilyanav365 (1 review written)

Just got my renewal quote they're charging me 28p standing charge and 18p per KWh as opposed to EDF who have quoted me 23p standing charge and 10.4p per KWh. Just asked what my charges will be out of contract. Kept being told they don't know and in the end they gave me a rate of 85p per day standing charge and 22.75p per KWh. What a complete rip off. I've paid them more than £600 in extra charges. Struggle to believe how they can be so unethical and the attitude of the staff is… Read Full Review

The_Underdog's Comment

Written on: 21/03/2015

Hi we had trouble with them when we 1st started out tricked into a verbal contract that was only partly recorded. My advice is to contact Ed Davey MP in charge of the energy sector also all the news papers etc and make Opus be aware of this as I found out the papers have already done reports on them before so it needs bringing back to there attention. Good luck with it all you can beat them we fought them and won and got out of it so it's possible.

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Tomriddle's Comment

Written on: 09/04/2015

contact them for a quotation that will save you money . Spoke to a lovely guy who helped me loads

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★☆☆☆☆

“CONSTANTLY BILL ME INCORRECTLY”

Written on: 06/03/2015 by Darrenu1984 (1 review written)

I have been paying £700 per month on average where after 6 months they billed me for £3000 and were unable to justify why this was. After 9 months of trying to resolve the situation, it finally got sorted out and I was in the right, obviously. they have now lured me into a new contract illegally without my consent and threaten to charge me extortion rates if i were not to pursue with their contract that has been given to me without my knowledge. They do not deal with any queries up until… Read Full Review

S.bat's Comment

Written on: 11/03/2015

I know exactly how you feel, over a weekend ....yes that's right 1 weekend and I phoned them to make sure they had a reading then gave another one on Monday morning and it had gone up nearly £200 ....nobody works in the business over the weekend! Business size is the size of a four bedroomed house, they even looked on street view to see if I was telling the truth!

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The_Underdog's Comment

Written on: 21/03/2015

Hi we had trouble with them when we 1st started out tricked into a verbal contract that was only partly recorded. My advice is to contact Ed Davey MP in charge of the energy sector also all the news papers etc and make Opus be aware of this as I found out the papers have already done reports on them before so it needs bringing back to there attention. Good luck with it all you can beat them we fought them and won and got out of it so it's possible.

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★☆☆☆☆

“How can so many people in one company get it wrong,...”

Written on: 05/03/2015 by markbaron (1 review written)

September last year my company Aesthetic Services spoke to an agent at Opus Energy. And was quoted 14.1 p perkw hr or 15.1p perkw hr for electricity if not having direct debit. I explained I was not paying direct debit and only willing to accept 14.1 p perkw hr on non direct debit terms. He went away came back and agreed my terms. A week later I got a contract through the post saying 14.1p per kw hr which was as agreed. Two weeks later a bill arrives at 15.1 p perkw hr. I complained to customer… Read Full Review

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★☆☆☆☆

“Worst company”

Written on: 02/03/2015 by Jonesvr45 (1 review written)

This company is atrocious my electric went from £60 odd a month to over £300 a month for no reason apart from they keep estimating my bill. Which I don't understand as I keep sending them metre readings as they never seem to relieve them. But they are more than happy to harass you for a payment 3 times a day. Never use this company they are terrible and just raise your bill after 3 months. Has ruined my business as it's only a year old and seem to pay opus with most my takings every month do… Read Full Review

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★☆☆☆☆

“CORRUPT LIARS AGRESSIVE AND RUIN LIVES”

Written on: 18/02/2015 by equidivine (1 review written)

for 2 years I have been fighting this corrupt company. they lied about who they were as they claimed to be utility warehouse, I had to call police as they rang over 100 times and were swearing at me and aggressive. iv fought and fought them, they don't have my correct details, they illegally got hold of my landlords details and billed him and harassed him for the money. they refuse to sort it out and how on earth they are still operating is beyond me! OFGEM CLOSE THEM DOWN! please stop this… Read Full Review

Equidivine's Response to equidivine's Review

Written on: 19/02/2015

anyone having problems with opus like this group to share your problems and to build a case against this company!

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The_Underdog's Response to equidivine's Review

Written on: 21/03/2015

Hi we had trouble with them when we 1st started out tricked into a verbal contract that was only partly recorded. My advice is to contact Ed Davey MP in charge of the energy sector also all the news papers etc and make Opus be aware of this as I found out the papers have already done reports on them before so it needs bringing back to there attention. Good luck with it all you can beat them we fought them and won and got out of it so it's possible.

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S.bat's Response to equidivine's Review

Written on: 11/03/2015

Sorry to hear this , I do feel for you, I know what they are like constantly harassing you, I've told them if they want to enter my premises they must be accompanied by police officers, and have a full writ warrant if not they don't enter or touch my supply, if they do they are breaking the law, ( I'm not a lawyer but it must be somewhere that they are not allowed to do this ) have you contacted CAB? Maybe they can help? I hope you are ok and business is running ok now.

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Equidivine's Response to equidivine's Review

Written on: 19/02/2015

the chief executive is Charlie Crossley Cooke if you search him on facebook contact him direct and tell him how you feel about his company!

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★☆☆☆☆

“ABSOLUTE HELL - RUINED OUR LIVES. SERIOUSLY. HAD TO...”

Written on: 05/02/2015 by 66O'Grady (1 review written)

Just saying the word opus energy makes me feel physically sick. They have caused so much stress and anxiety over the past year we have had to put our shop up for sale because we just can't handle it anymore. I am not one to fall for cold callers but the person who rented the shop before us said when opus energy rang they said they were British Gas. That was a complete lie. Next thing she knew she received a ridiculous bill from opus energy. The shop has been supplied by British Gas for over… Read Full Review

S.bat's Comment

Written on: 11/03/2015

I'm on a one night vigil to respond to customers of ..OPUS ENERGY ( or should be HOPELESS ENERGY ) reviews, as this company really really needs to be stopped, I'm sorry to hear about what this company has done to your lives, they do it to everyone, their good reviews are probably written by the directors who are sat in their nice big houses near their pools, if a review is written so many times it gets bumped up on google and other search engines to warn people against using this company for any utility services, unfortunatley they do lie and say they are other companies or persuade you into taking a contract - be it legal or illegal they are not bothered , if this was my business I'd be closed down straight away.....why haven't they had this done? Hope you feel better as its over a month ago you wrote a review, and hope your lives are back to normality!

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The_Underdog's Comment

Written on: 21/03/2015

Hi, we had trouble with them when we 1st started out tricked into a verbal contract that was only partly recorded. My advice is to contact Ed Davey MP in charge of the energy sector also all the news papers etc and make Opus be aware of this as I found out the papers have already done reports on them before so it needs bringing back to there attention. Good luck with it all you can beat them we fought them and won and got out of it so it's possible.

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★☆☆☆☆

“most corrupt firm ever”

Written on: 28/01/2015 by wishywashy345 (1 review written)

This company as closed my business in 4 months of supplying us they are a sham I told em I was struggling and I would pay just needed a little leeway but they came and disconnected us over 200 pound debt which was to high anyhow the staff are ignorarant they should be closed down I'm getting on to the government about these any feedback by people would be great more support the better let's close this corrupt firm down… Read Full Review

Clempo14's Response to wishywashy345's Review

Written on: 13/02/2015

Take them to judge rinder

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The_Underdog's Response to wishywashy345's Review

Written on: 21/03/2015

Hi we had trouble with them when we 1st started out tricked into a verbal contract that was only partly recorded. My advice is to contact Ed Davey MP in charge of the energy sector also all the news papers etc and make Opus be aware of this as I found out the papers have already done reports on them before so it needs bringing back to there attention. Good luck with it all you can beat them we fought them and won and got out of it so it's possible.

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Wishywashy345's reply to The_Underdog's Comment

Written on: 21/03/2015

Hi
Thanks for this they have lied to us brought pretend warrants to our shop to take the gas meter we have almost closed down now they went to a criminal court to obtain a warrant its a civil matter not a criminal matter only give us 8days notice plus the bill was in dispute as they charged us 820pound for 31days gas they are the most corrupt energy firm I know, thanks for this advice much appreciated

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S.bat's Response to wishywashy345's Review

Written on: 11/03/2015

Hi, I know you wrote this a while back , but I hope you are feeling better, and yes I totally agree with you as this is the worst, corrupt and illegal supplier of utility services out there!
And in agreement with more you review the less customers this company gets!
I've just done a hard days work ( don't think they know what that is ! ) but I'm determined to answer as many replies as possible too reviews about this company as they wreck people's lives, businesses and income, they think just because they are bigger and better ( yeah right ) than us they can push us around......it stops now!
I would love ( and this is an invitation to the directors ) to have a meeting with all disgruntled customers of opus energy .....think you might have to book Wembley stadium for a few nights ( stupidly that's probably how many customers they have dupped into agreement with them ) and sit down and listen to us.....and unfortunately they probably would deny everything and say it's our faults!!!!
I really do hope you are ok and have kinda moved onto pastures new, and try not to worry to much....I know it's hard!

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Wishywashy345's reply to S.bat's Comment

Written on: 21/03/2015

Here here thankyou for this we will have to give our business up now we have hung on for that long but it's not working we built our launderette up for ten yrs n they destroyed it in less than 4months, we have tried everyone to get this company sued but to no avail, they did everything illegally I wish we could all get together to see them closed down I will keep fighting them for as long as I can

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★☆☆☆☆

“DO NOT DO ANY BUSINESS WITH THIS COMPANY.”

Written on: 23/01/2015 by Lindas1957 (1 review written)

Fraudulent Sales tactics. Dangerous Company… Read Full Review

S.bat's Comment

Written on: 11/03/2015

Totally agree with you, dangerous company, hope they visit me soon!

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★☆☆☆☆

“worst energy supplies ever (opus energy)”

Written on: 22/01/2015 by Khan7866 (1 review written)

They have dodgey agents who are from Abroad and can't speak proper English. They also trick u into contracts it's like they can't afford decent people. They are inexperienced. I am very surprised they even have 1.2 stars, some one must be drunk when they gave them these stars to them. It could be someone from opus energy who gave it to them. I wouldn't RECOMMEND them to anyone not even my enemies if I had any. Their are many other good companies which are a lot better and have better agents. If… Read Full Review

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★★★★☆

“Change to direct debit”

Written on: 21/01/2015 by martin1965 (1 review written)

Tried to change the direct debit but forms were not actioned. Old account closed and Opus wrote that we had breached contract and would be charged admin fee and higher unit rate. I complained to customer service and everything was sorted out very quickly, no charges levied and returned to correct tariff. Proof of a successful company is not when things go right but how they handle things when they go wrong. Opus acted immediately and resolved my complaint entirely. Having dealt with the larger… Read Full Review

S.bat's Response to martin1965's Review

Written on: 11/03/2015

Are you sure you hit 4* for this correctly? Or did it just by accident? Just needed to ask as this company if not already has probably got you under their wing and come summer ( boiling hot days - hopefulllly! Lol ) they will charge you more than winter days or say it's due to increase in energy polarity due to the networks....blahblahblah......nope just directors need the new Jaguar cars to spin off to London to swil down champers and eat lobster! At £3000 a go, due to some poor business man worrying about his business and family on how to pay the extortionate bill they just came through for £1000's ....for probably 14 days bill!

Now you may like them or it was a mistake but be careful fella ! Word of advice!

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Wishywashy345's Response to martin1965's Review

Written on: 21/03/2015

You must work for this company for sure

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★☆☆☆☆

“Service not up to standard”

Written on: 20/01/2015 by LaneBoone55 (4 reviews written)

Since the rates are not that expensive, I thought of hiring them after a long telephone discussion. Actually, they promised me lot more than what other companies usually do. Despite the promises, the service was utter rubbish!… Read Full Review

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