Opus Energy Electric Reviews

★☆☆☆☆
1.2 / 5
6% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Opus Energy Electric - Ask a question now

Media Gallery for Opus Energy Electric

Opus Energy Electric
Opus Energy Electric

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid avoid ”

Written on: 20/07/2014 by Ellianar235 (1 review written)

This company wants to be closed down they call you from different phone numbers never get electric from these people these are a nasty company avoid avoid… Read Full Review

Report this review
★☆☆☆☆

“AVOOOOID”

Written on: 02/07/2014 by Maneli (1 review written)

Avoid from this ridiculous company. When moving into a new business, got numerous phone calls from cold callers asking me I am on an emergency rate and I need to switch urgently to opus energy as they are the cheapest in the area.( That was rubbish talking) They charge you for more than even you could think of. I don't understand why these people work for opus when they know it is a hopeless, dodgy, dishonest, liar and crappy company. AVOID,AVOID,AVOID,AVOID,AVOID… Read Full Review

Report this review
★☆☆☆☆

“Terrible!”

Written on: 07/06/2014 by AiyanaSpencer26 (1 review written)

Poor customer service. Extortionate rates Watch out for the fine print Will stab you in the back Even if it looks like a good deal there are so many hidden charges Employees the worst debt collectors It's not a service it's extortion… Read Full Review

Report this review
★☆☆☆☆

“sham ”

Written on: 28/05/2014 by 1975Morrow (1 review written)

i was duped into a contract till 2016 highest bills ever i have tried to set up a payment plan to pay this ridiculous bill offering £50 a wk as thats all i can afford to pay as a new business and they point blanked refused i dont no what to do ive tried to explain plz try and let me pay this instead of nothing to clear it and they wont have any of it they call me all hours of the day and send texts they are very aggressive and unwilling to help or resolve the problem they threaten to cut… Read Full Review

Robertito's Comment

Written on: 28/05/2014

It's disgraceful that you should be treated like this....

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“reccommended advice about opus”

Written on: 25/05/2014 by Tate1979 (1 review written)

This company use under hand tactics.....beware when you get cold calls advising they are from british gas or other leading companies....this company tricks you into long term contracts at ridiculous rates...stickto main stream suppliers to avoid the hassle....their credit department is trained as a bunch of bullies...its almost like receiving death threats....theyre salea department dont know what they are talling about and use rigourous tactics....if you have meter problems....they will never… Read Full Review

Report this review
★☆☆☆☆

“Overcharged me by £500... Twice! ”

Written on: 21/05/2014 by KendrickGrantham277 (1 review written)

I had just opened my first shop, a little independent clothing boutique, and was bulldozed by cold callers as soon as I connected the phone supply. I signed a verbal agreement over the phone to Opus, afterwards feeling naive and stupid for being cleverly pushed into it. A few months later, having set up direct debits with the company (thinking it simplest), they friend to take over £500 out of my account. My bill is usually £32. I complained to a manger and he sent a letter of… Read Full Review

Report this review
★☆☆☆☆

“lied to, claimed to be someone else”

Written on: 17/05/2014 by Tyreez1987 (1 review written)

This company maliciously gained information off an employee and tricked us into an agreement. Possibly looking at losing my business after only being open one month. Extremely sad individuals and disgraceful company. AVOID!!! AVOID !! AVOID!!… Read Full Review

Report this review
★☆☆☆☆

“Worst company ever, DO NOT ENTERTAIN THESE CLOWNS!!!”

Written on: 13/05/2014 by Zulkernan (1 review written)

Ive been trying to get my meter relocated for the last month. So I set up an appointment after several phone calls of discusing with the dept who would actually do the work, eventually they agreed it would be them. Set up an appointment, the engineer failed to turn up, I phoned the Opus Energy and they have no idea why no one turned up, it transpired the appointment was cancelled 2 days after me booking it, I guess this was my own fault of not checking the appointment was still valid. The next… Read Full Review

Report this review
★☆☆☆☆

“Dishonest and unfair”

Written on: 08/05/2014 by bchande (1 review written)

I was tricked into taking electric supply by a person claiming to be an electric meter reader when we moved into our new premises. He said he would ask Opus to contact us as 'they are the cheapest' - little did I realise at the time he was a third party broker and was paid a commission by Opus to get customers. I then agreed a contract with Opus verbally (they record calls) on the understanding they were the cheapest. Totally misled from start to finish and the bills are double what they… Read Full Review

Lovepotionnumber9's Response to bchande's Review

Written on: 10/05/2014

Had the same problem 2 years ago with Opus was duped in the same manner by Active energy direct a 3rd party Broker. Did you ask Opus for a copy of the conversation when you were discussing the contract over the phone, as they only record certain parts of it as I found out when they sent me a copy of the recorded conversation, Did you ask them if this was the cheapest supply available. If they avoided this question, but it can be clearly heard on the recording then you have a case for the ombudsman. I eventually contacted costguard and they looked for the cheapest rate on the market we confronted Opus with this and they altered there rates accordingly.

P.s. do you have problems getting them to read your meter is your bill always estimated

Regards Lovepotionnumber9

Reply to this comment

Bchande's reply to Lovepotionnumber9's Comment

Written on: 10/05/2014

Only had one bill and it was estimated, however the actual bill would have been slightly higher. Have compared it and it is double the amount of what other providers are quoting. A recording of the verbal agreement is apparently on the way to us. Will check the transcript (if it arrives). When I spoke to them oddly enough they did refuse to answer the question as to whether they have cheaper tariffs. Totally misleading and will get out of this contract one way or another!

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“This company needs investigating!! B”

Written on: 24/04/2014 by ztLee417 (1 review written)

This company is absolutely disgusting the manner of the staff and the lack of regulated policies allow this company to crush small business and get away with it. As mentioned in a number of other reviews with the meters been taken. The exact same thing has happend to me. It has now been 4 weeks without any electric and I can't afford the £1958 that they are requesting. I have spoken to the ombudsman and this but they cannot do anything until 8 weeks has passed. This company act like raging… Read Full Review

Report this review
★☆☆☆☆

“Avoid avoid do not trust this lying company”

Written on: 18/04/2014 by winnie1288 (1 review written)

Hi there, One day I got a phone call from a energy company and I thought it was my current supplier ovo energy and they said that I needed to renew my contract and I believed them but in fact they wanted me to switch to them opus energy which they did not say then I said I was busy could I do it another day they no no you have to do it now and then they took my bank details they said they needed it to renew contract but in fact they used it to set up a direct debit without my consent that is… Read Full Review

Report this review
★☆☆☆☆

“AVOID”

Written on: 16/04/2014 by Tia352 (1 review written)

I wouldnt even give 1 star, What an awful company, lied to you and pressure you on the telephone to say yes, then say you have a verbal agreement with them. Small time desperate business. Wont be in business much longer… Read Full Review

Report this review
★☆☆☆☆

“Ripped Off”

Written on: 09/04/2014 by O'Neal1965 (1 review written)

I signed up with Opus Energy in November for electric fro 2 years and gas 1 year on A FIXED TARRIF ...........what a joke. Had a letter to say my electricity is goin up by 4% due to "Changes to Network Charges and Renewable Obligation" How can you have a fixed tariff only to have them increased in less than 6 months ? I am livid to put it mildly !!! How can they get away with this ?… Read Full Review

Anabw79's Comment

Written on: 11/04/2014

Same thing happened to me today!!! Mine has increased by 2% due to changes in ccl which i understood but what i didnt understand was why my tarriffs have increased when i am on a fixed term contract ! Spoke to them mentioned that my tarriff charges have got nothing to do with the government also mentioned that my previous supplier had never increased my fixed term tarriff only the ccl charge which she couldnt understand why they didnt just babbled on and on.think ill be speaking to the ombudsmen

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Constant Harrasment from Renewals Team”

Written on: 03/04/2014 by 366Wentworth (1 review written)

I am disgusted with this company! my contract is due for renewal and the company called to renew my contract, I told them I would like to know their prices and then I would compare prices across the market for the best deal, firstly she wouldn't give me prices unless I renewed with her as she said they were the best on the market and I wouldn't need to check else where, finally 1 week later I received prices, I advised them I will compare the market and get back to them, which then the chap… Read Full Review

Report this review
★☆☆☆☆

“Highest Bills in 7 years”

Written on: 20/03/2014 by 193Rivera (1 review written)

Joined OPus 3 months ago, have never had such high bills in 7 years of trading now pay 20% vat instead of 5%, never advised that may happen because of way they bill you. Said would get back to me following complaint in 5 days - 3 weeks ago - still waiting, cannot wait to get out of this contract… Read Full Review

Report this review
★☆☆☆☆

“Worst organisation on the planet”

Written on: 12/03/2014 by Fernandez417 (1 review written)

Over estimated bills, demand money within 14 days of invoice. Send threatening letters and pretend to be a law firm. Avoid them at all costs. I would rather live without electric than use this company… Read Full Review

Opusenergyoperations's Comment

Written on: 13/03/2014

Hi,

I’m sorry to hear about your problems with billing and would like to be able to look into this for you. Please use the contact details at the top of this page to contact us, quoting RC120314 so that we can quickly identify you, and hopefully we can resolve this issue.

Kind regards,
Andy Nash, Operations Director

Reply to this comment

Ccs181261's Comment

Written on: 14/03/2014

Unfortunately, I have spent a year trying to sort this out to no avail and have started the process to move all our accounts to another provider.

I wrote to the CEO sometime ago and my letter was passed to Customer Service team who after some deliberation decided they could do nothing!

Reply to this comment
Report this review Read 2 Comments
★★★☆☆

“Accessing the online account”

Written on: 26/02/2014 by Mitch3ll (2 reviews written)

It has been over a year now since we have opus as our electricity supplier for our commercial business, and the issue we have encountered is in accessing our online account. While the billing has mostly been accurate, I did found slightly difficult accessing the online account. This was at the beginning of the contract when I had no clue how to use it. But with the help of a very nice lady, (unfortunately can't remember her name), I got to understand the whole process. Anyway, from next month… Read Full Review

Report this review
★☆☆☆☆

“Pure evil”

Written on: 13/02/2014 by Moinul80 (1 review written)

This company is out there to distroy life's I have just rang them to pay my gas bill in full as I was behind but was making payments regularly until I arranged the full amount . I rang them they says to me they have charged me £518 xtra for an engineer to come and discount me I found this behaviour on the phone utterly disgusting as I was pleading with this person telling them I have rang to pay my full amount why are they charging me this £518 for something that had not happend and to take… Read Full Review

Ricky123456789's Response to Moinul80's Review

Written on: 13/02/2014

Hi I am having great difficulty with Opus energy. appalling staff and extortionate methods to take money.. I contacted the Energy ombudsman and they contacted Opus on my behalf and sorted them out. Even lead to a apology from them.

Reply to this comment

Opusenergyoperations's Response to Moinul80's Review

Written on: 14/02/2014

Hello. I’m sorry to hear you’re dissatisfied with our service. If you’d like to discuss this with us, please use the contact details listed at the top of this page and quote the reference number RC13022014. We’d be happy to take another look into this for you. Thanks, Andy Nash, Operations Director.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Bullied in to contract”

Written on: 01/02/2014

I am really upset after reading these reviews. After a call from the registrations company (that doesn't exist I have later found out) I was scared in to starting a contract with Opus. I was told false rates about British Gas, my previous supplier. And I have just worked out that I will be paying more with Opus than I what I was on before . I thought I had a cooling off period but in business I've found out you don't. These vultures who call themselves brokers should be stopped! This way… Read Full Review

Opusenergyoperations's Comment

Written on: 04/02/2014

Hi, I'm sorry to hear about your experiences and would be happy to look into this further for you. If you would like to discuss this please contact me using the email or phone number listed at the top of this page, quoting reference RC01022014.

Best wishes,
Andy Nash, Operations Director.

Reply to this comment

Ricky123456789's Comment

Written on: 13/02/2014

I had problems with this company until I spoken with Ofgem and they helped me immensely. Brilliant. A weight of my mind.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“DO NOT USE”

Written on: 08/01/2014

Whilst they may seem cheap initally after the contract rolled on and the rate doubled. We never received any communication from them. They are refusing to discuss this at all as we now appear to be 'locked in' to a further 15 months - the contract lenght has been extended as well. Avoid… Read Full Review

Opusenergyoperations's Comment

Written on: 09/01/2014

I’m sorry to hear about the problems you’re experiencing and I’d like to look into this for you. Could you please contact us by phone or email using the contact details at the top of the page and quoting reference number RC090114? We’d be happy to take another look at your situation. Thanks – Andy Nash, Operations Director

Reply to this comment
Report this review Read 1 Comment
overview