Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“Shocking AVOID! ”

Written on: 26/05/2015 by ANorth17 (2 reviews written)

Had a no claims bonus on a car and used it on a van but wasn't earned on a van they couldnt accept. All this after I got the policy out. Pathetic customer services. All round load of rubbish… Read Full Review

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★☆☆☆☆

“Cancellation is complicated”

Written on: 18/05/2015 by Whitney1980 (1 review written)

Worst policy I've ever had. Wouldn't recommend to any1. When I wanted change car on my policy I spent around 1h on the phone. They told me my voluntary excess will be higher because my new car is more expensive (was £350 after my call they wanted £550!!! crazy). Decide to cancel and how huge was my shock when the lady told me she will send email with cancellation form (email never received ;-) ) I have to fill the form and send back as email and cancellation process takes up to 14 days… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 17/05/2015 by Aydin338 (1 review written)

Got my number plate wrong three times even though it was on my previous no clams, constant chasing I might as well run my own insurance company at least I'd get it right… Read Full Review

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★☆☆☆☆

“utter rubbish cant put into words how bad they are”

Written on: 08/05/2015 by angry81 (1 review written)

I was with octagon for four years a biker came off his bike not hitting my car then I get told I have to accept responsibility how dose that work I ring up saying I ain't accepting it not happy lose no claim when u ring them up they don't ring back I had a manger ment to ring me back asap this was at 10.45am I rang but they decided to ring me at 440 I wouldn't call that asap I would avoid took my insurance else where… Read Full Review

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★☆☆☆☆

“the worst company in uk i have so many problem with them.”

Written on: 26/04/2015 by Deegan17 (1 review written)

I was told I would receive the insurance schedule with 1 hour by email. 5 day later I'm still waiting. i have spent over £50 in phone calls the worst company in uk i have so many problem with them.please avoid… Read Full Review

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★☆☆☆☆

“Hopeless Customer Service”

Written on: 22/04/2015

Started a new policy and got email saying everything sorted. Then got text saying I'd receive an email shortly with link to my policy documents etc. Received nothing, so rang. Told everything would be sorted and they'd sort things for me. Again nothing. Rang again and told that as it was now weekend, they wouldn't be able to do anything but would get everything sorted manually for me ... received nothing. Used the online chat and told that problem was because my old policy was still in force… Read Full Review

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★★★★★

“Very happy so far”

Written on: 19/04/2015 by McGarrywy122 (1 review written)

Was really worried about this company having read terrible reviews. But I have found the sales people excellent, my car insurance is cheap. , they reply to emails within a day, website easy to use. Have had a to use them once, all went smoothly. Would recommend… Read Full Review

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★☆☆☆☆

“Computer says NO”

Written on: 02/04/2015 by JJ95 (1 review written)

My partner who is insured with this outfit had an accident yesterday leaving her without a vehicle (as almost certainly written off) - a friend offered us the use of an old Mondeo for a week or so providing my Partner insured it. Two phone calls later and some 90 minutes they informed us that they were unable to provide temporary insurance on the Mondeo and we would have to seek insurance elsewhere. The reason apparently that their computer would not provide a quotation as the Ford Mondeo 2L… Read Full Review

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★☆☆☆☆

“would not reccomend at all!!!”

Written on: 31/03/2015 by 54Haynes (1 review written)

Never have a phone number what works u may aswell try getting blood out of a stone somthing fishy about this company. Will never reccomend to no one !… Read Full Review

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★☆☆☆☆

“Hidden excess charges!!!!”

Written on: 26/03/2015 by 272Meadows (1 review written)

I took out an insurance policy with octagon, with the excess being £250 voluntary and £100 compulsory, after having an accident I put a claim in and was shocked to be told my excess was £600!! Apparently if you are under 25 you have to pay an extra £250!!! My policy stated nothing of the sort and I was not told anything over the phone while taking out the policy! I could just about afford £350 but £600 is taking the mick! Won't be getting my car fixed for a while! Absolutely shocking and… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 19/03/2015 by scottyb4321 (1 review written)

I have had a policy cancelled twice with this outfit, first time they claimed not to have received my proof of NCB even though it was emailed to them. Second time - I must have been idiotically stupid to even consider using them again - I moved house no more than a couple of miles down the road and being honest I told them about it, they cancelled it on me because "they don't cover that area" It has cost me probably £300 using these wronguns and I'm still at square one. I can't believe the… Read Full Review

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★☆☆☆☆

“TERRIBLE ”

Written on: 18/03/2015 by woodjulie (1 review written)

I have been with them 2 years. Within that time I have written two complaints about the length of time they take to handle claims, the fact that they never keep you informed too. They are absolutely negligent… Read Full Review

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★☆☆☆☆

“rubbish company”

Written on: 13/03/2015 by sami8576 (1 review written)

Poor customer service,when you make any claim the not willing to pay or resolve your problems,pulse they make you wait and thay give you to many excuses… Read Full Review

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★☆☆☆☆

“not an insurace company ,but rip off brokers '”

Written on: 21/02/2015 by graham195012 (1 review written)

Iwsh i had read all reviews on here before buying car insurance from these people.Very little corresponance from them ,didnt even know the name of breakdown company all i had was a phone number. To cap it all when i didnt want to renew i had to phone customer sevices on a premium number and guess what from start to finish over 6 minutes just to tell them i am not renewing,And apparently you have to ring the same number to get you no claims discount… Read Full Review

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★☆☆☆☆

“NIGHTMARE CLAIMS DEPARTMENT”

Written on: 18/02/2015 by 16Goodwin (1 review written)

Careful if you need to claim, they will try and find every excuse they can not to pay out. They will say you didn't give correct information when buying the insurance, even though you did. Very slow. Insuring with them is not worth the stress. I shall write to the Ombudsman. … Read Full Review

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★☆☆☆☆

“terrible company ”

Written on: 16/02/2015 by 73Shields (1 review written)

terrible company they took extra money out of my account without telling me when i called and asked they said it was a premium direct debit charge because i didnt confirm the direct debit the one they charged me money !!! so they just stole my money and trying to find a cover to that !!!… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 10/02/2015 by xzShaffer216 (1 review written)

I went with octagon due to being the cheapest, all went well untill i changed my car, they said they could not insure an import model which my car is a Vauxhall Zafira. i chose to cancel the policy and requested my NCB for my new policy and they said they wont release it till the full years premium is paid. so now the new policy will either get cancelled or i will lose my NCB and have to start all over again. horrible company and horrible people on the phone too… Read Full Review

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Misssyp's Comment

Written on: 23/02/2015

Do your mean your full annual premium? Or any outstanding balance owed after the policy was cancelled? If there was an outstanding balance owing then insurance companies are within their rights to withhold your NCB until that has been paid in full

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Michael1987's Comment

Written on: 23/02/2015

Nope they stated on the phone they owed me £29 then started being pissy saying I had an accident in that year which I didn't! Now it's fully paid off they have sent all no claims bonus out so much for my accident ! What a w a n k company!

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★☆☆☆☆

“Fraudulently renewed my policy”

Written on: 10/02/2015 by MrThingy (1 review written)

Octagon initially lied on Money Supermarket to get my business. Massive up hill struggle to get through to a manager to explain the policy I was quoted and the policy they sold me were different. They eventually backed down and the amended policy ran for 12months. December 2014 rang them to cancel. Fortunately I also cancelled my direct debits. Octagon never the less renewed my policy against my wishes. I have rang them and they 'can't find the call where I cancelled' - convenient… Read Full Review

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★☆☆☆☆

“Dont waste your time and money!!!!!!!!!!!!!!”

Written on: 07/02/2015 by Mueller179 (1 review written)

Despite what seems a reasonable quote, Octagon really get you when it comes to cancelling your policy and their costumer service is very poor! They have just charged me £154 to cancel my £350 policy! The policy was automatically renewed against my wishes and I eventually cancelled it after three weeks of , emails , letters and phone calls. The policy had unfortunately entered its next year by two days before it was officially accepted as being cancelled , by which time I had already started… Read Full Review

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★☆☆☆☆

“HORRENDOUS!!!!”

Written on: 02/02/2015 by Atkinsonot1949 (1 review written)

I have never been so frustrated with an insurer in my life. Never again will I ever use these. Rude sales people, long waiting times, and I have been trying to cancel my policy for 5 days-something they cannot do over the phone like any other insurer. Unbelievable. Under no circumstances should anyone use this insurance company… Read Full Review

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