Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“BAD COMPANY! WPRSE CUSTOMER SERVICE EVER!”

Written on: 19/08/2016 by ppGunn73 (1 review written)

Nightmare with this company. Having problems from the first day I have got policy with them. They don't inform they charge 25 pounds for credit check. After all my details and documents sent to them inclusive NCB. They still not send my policy. I have paid 72 pounds deposit, but as Im paying monthly, they will wait for my next month pay and them they will send my policy. It seems our drivers don't have rights over insurance companies. All they want is our money, they don't bother about nothing… Read Full Review

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★☆☆☆☆

“incompetence at its best ”

Written on: 09/08/2016 by Charlieboy79 (1 review written)

as a result of octagon and premium credit incompetence on a  matter of changing my direct debt payments date gave me seven days to pay the outstanding balance this was none of my fault. so I made complaint against octagon and the staff involved in this matter… Read Full Review

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★☆☆☆☆

“Worst Insurer I have ever dealt with.”

Written on: 21/07/2016 by 279Conrad (1 review written)

I got quoted for my car by them on 3 different comparison sites and decided to try them, after going thorugh every loop that they told me to do and after spending a total amount of 90 minutes on the phone to them (Which they charge for by the way!!) they abruptly informed me that they couldnt insure me. After that the customer assistant then just said ' sorry I cant change anything bye.' and hung up on me… Read Full Review

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★☆☆☆☆

“All about the money nothing about the customer”

Written on: 15/07/2016 by haMcQueen1986 (1 review written)

I have to say Octagon has been my worst experience of insurance in over 30 years of driving. After a no fault accident it took 2 months of me constantly ringing them to get my car back on the road. The frustration they caused in not doing what I paid them to do was significant so I told them I would not be insuring with them when it came to renewal so what did they do... they tried to charge me £90 to sever ties. I wouldn]t mind but the demand letter arrived with no explanation as to what the… Read Full Review

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★☆☆☆☆

“Never Again Bad Company Octagon”

Written on: 02/07/2016 by Cormier193 (1 review written)

I had a new policy with Octagon for Car Insurance. They ask me to provide them with NCB otherwise they will cancel my policy. I request my NCB from my previous insurer and I receive them both on time. I supply everything they ask me and they still went ahead and cancel my policy without informing me. I drive my car that day knowing that I am safe and that. I have Insurance. Can you imagine what could happen to me if. I drive my Car without Insurance, that could coast me 6 point in my driving… Read Full Review

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★☆☆☆☆

“No claim management”

Written on: 19/06/2016 by StephanyKendall (1 review written)

They we're great until I came to claim! I had business insurance, as I NEED my car to work. Three days after accident courtesy car arrived. Far to small. I had a Jeep they sent a fiesta. 14 days,passed, they had my Jeep in their salvage yard and my log book and not but my cheque was still sat on someones desk. They took back hire car, leaving me without a vehicle to work for over 7 days while cheque cleared. Staff are rude and unhelpful. Made a complaint only to be told it was MY… Read Full Review

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★★★★★

“No fuss no stress easy and effective ”

Written on: 10/06/2016 by Rhys285 (1 review written)

I don't no what all these bad reviews are about I got my quote from compare the market and I called them and booked it straight through them and got £60 of for haggling on the phone with them got my insurance documents straight away and set up my monthly payments they answered within 2 minutes the price I seen I paid and they was no hidden charges they checked my no claims and all was well easy no fuss I was abit weary after reading the bafreviews but its been easy and no stress at all I hope… Read Full Review

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★☆☆☆☆

“Barge pole... Not touch...”

Written on: 22/05/2016 by pjGibson1945 (1 review written)

Seriously avoid this company if you value your sanity. Their service is disgraceful. They farm out the work to as many different companies as possible making it impossible to move on any claim and they will mess you around as much as they possibly can. Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Almost lost my license due to octagon insurance ”

Written on: 14/05/2016 by 482Shaw (1 review written)

When I bought my insurance from octagon I inform of minor modifications, they told me that if I don't want to insure those small modification then I can drive with them but they won't be covered. Yesterday police stopped me and check my insurance they asked me if my scoop is insured and contacted octagon . Octagon said that nothing is covered and they are cancelled my insurance on the spot! My car is in impound now a loss of 2 days of work, £260 recovery fee 6 points on license for driving… Read Full Review

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★☆☆☆☆

“Criminals”

Written on: 07/05/2016 by Simmzfour (1 review written)

I wish I could give this zero stars as this company are criminals, since taking up this policy this insurance company has made it almost impossible for me to be insured by them after taking my deposit for some reason my emails wasn't coming through to them which is the email they had on file so they didn't get my no claims bonus I woke up to an email at 4 o'clock in the morning saying that my policy is cancelled knowing I couldn't call anybody to after 9am. Customer service was very unhelpful… Read Full Review

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★☆☆☆☆

“Joke of a company!!!”

Written on: 03/05/2016 by j18sjj (1 review written)

I had my car stolen from a hospital car park the night my twins were born, got told I cant have a courtesy car as my car wasn't in a crash, so had no vehicle to get back and for the hospital when my children were in intensive care.The people who work at Octagon didn't have a care in the world(Scouce call centre) so I'm still left without a car 1 and a half months later even though my car was recovered and badly damaged 2 weeks later..they have a different company for each department apart from… Read Full Review

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★☆☆☆☆

“Poor insurance company and poor customer service ”

Written on: 27/04/2016

We have received nothing but trouble being with octagon. We had a car accident that was not our fault, it was caused by an uninsured drivr. most of the repairs to our vehicle were not accident related, so we have had to pay out a lot of money. Communication from the call centres is poor and they couldn't care less. 2 months later we have our vehicle back and will be changing our insurance company… Read Full Review

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★☆☆☆☆

“Misleading, lied about premium price”

Written on: 20/03/2016 by 243Dickey (1 review written)

I renewed with octagon this year as when I called to renew it came up as £200 cheaper than last year. When I recieved my letter from premium credit it said u am paying £10 more a month than last year. I will be cancelling my policy tomorrow I feel mislead and robbed absolutely disgusted. … Read Full Review

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★☆☆☆☆

“steer clear”

Written on: 10/03/2016 by pigletwolfietaz1983 (1 review written)

This company are terrible my partner has been with octagon for nearly six years and a few days ago she purchased a second car and she decided to insure through the same company only to be told after paying £110 deposit that they will not accept her no claims on a second vehicle and was told that she has 11 days then they will cancel the policy unless she wants to pay £580 more to insure the car without the no claims. In the past we have recommended so many people to this company but never… Read Full Review

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★☆☆☆☆

“absolute lying thiefs”

Written on: 08/03/2016 by KoltenKehoe (1 review written)

I went with octagon because they were the cheapest option. I wish I read reviews before now! My issues started when I had to send my NCB, my last insurance company were being pains in the backside when trying to get my NCB , so i rang my insurance company before and they sent me it. I had email correspondence with octagon explaining the whole situation and they were nice and said that if i put them as third party on my old policy they would speak to them and verify it. So i rang up my old… Read Full Review

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★★★★★

“Day 5 all documents exchanged.”

Written on: 23/02/2016

A name issue was sorted and no claims actually increased when I found a more recent proof. Took five days incl weekend, received all documents online today, really happy so far. Used phone for name change, took 9 minutes. Used chat online for no claims issue, took six minutes… Read Full Review

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★☆☆☆☆

“Worst Insurance Company Ever”

Written on: 19/02/2016 by viccsaint (1 review written)

This is the worst insurance company i have ever come across its been 1 year they refused to pay out my stolen car GIVING ME SOME STUPID EXCUSES, now they sold my car without any consent from me, so now am reporting them to the ombudsman and suing them on top of that, please do not even think of going with them on top of that they have the worse customer care i have ever come across and the worse customer care when you claim. Disgrace OF A COMPANY, they should close companies like this… Read Full Review

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★☆☆☆☆

“STAY AWAY ”

Written on: 28/01/2016 by Adrian76 (1 review written)

I phoned to get my van insured the man was very rude and unprofessional, this is most definitely the worst customer service I have ever experienced, I found the quote online to be £100 cheaper than the other company's but wouldn't let it go through without calling octagon directly, I had my card details ready at hand but the chap kept telling me I need legal protection which I refused and that's when he got rude, he also started saying I need to get my annual mileage exact as I put I would be… Read Full Review

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★☆☆☆☆

“Totally incompetent!!!!!!! Avoid like no matter what.”

Written on: 18/01/2016 by ipMcCulloch123 (1 review written)

Worst experience so far with any insurance provider. Found what looked like a fantastic quote online, tried to pay but was blocked. Called in the morning and told that the quote had increased by 400 pounds?! I found another great quote online the following day but was blocked again. Called them up and was informed that If you are blocked once, you are “permanently” blocked and must call in to make any payments, this means that you cant go for any of the “great” quotes available… Read Full Review

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Honeypie1's Comment

Written on: 18/01/2016

Please please be VERY glad you've been blocked.
Believe me when I say the stress you may be feeling now is nothing compared to the stress of being "insured" with them.
They take your money and do whatever they want with it.
Your money definitely isn't paid to help with insurance!!

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★☆☆☆☆

“AVOID THESE RIP OFF MERCHANTS & THERE AWFUL CUSTOMER...”

Written on: 11/01/2016 by ade5vans (1 review written)

My partner and i had a quote from comparethemarket.com from Octagon for car insurance, they quoted £765 to which when we rang on an evening we were informed that they would have to refer to an insurer the following day, when they came back to us the price had increased by over £200, they said becasue one of my partners claims was fault, which it wasnt, basically she notified the insurers of the incident and fixed the car herself, Octagon said this was fault, I ahve worked in insurance myserlf… Read Full Review

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