Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“Please avoid if you don't want pay for nothing .I had...”

Written on: 21/09/2016

Please avoid if you don't want pay for nothing .I had been with them for a 3years , paid regularly (never missed the payment) then started make a problems, no explanation , octagon account frozen, premium credit account had issue.Then pop with cancellation fee £20 and £60 for premium... assumed that they are desperate for monay.AVOID!!!… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 19/09/2016 by Vivianat85 (1 review written)

Please be aware of this company .. We called them they said your policy is in active .. They take money from you give you bad services . After argument they agreed your policy is active .. We are on motorway still 3 hours .. I am pregnant .. I am going to report this guys .. Be aware be aware I don't want anyone to go through what we go through Mrs Bakrania… Read Full Review

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★☆☆☆☆

“The worst company on earth ”

Written on: 12/09/2016 by SamConway (1 review written)

This company is the worst insurance company that there has ever been. They are beoned incompitant and have not a cue what is going on at all. They make things up and have ruined my insurance reputation with there complete incompetence. The only advice is never ever use this company they are beoned useless… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 10/09/2016 by BrynleePhillips55 (1 review written)

Worlds worst company never ever use them. They could not work their way out of a wet paper bag even if it was pre ripped open. They have nearly cost me my job thanks to how bad they are. Even the devil wouldn't use them. … Read Full Review

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★☆☆☆☆

“Warning!”

Written on: 09/09/2016

BE WARNED! Do not use Octagon Insurance! They are the most despicable, atrocious and abhorrent company that my wife and I have ever came across in our entire life. My wife was insured with, Octagon Insurance (Fully Comprehensive), and in May 2016 our vehicle was in an accident that was of no fault of ours. The other driver mistook the accelerator pedal for the brake pedal. So instead of drawing to a slow halt, the other driver, plowed into the back of our parked and unattended vehicle. So we… Read Full Review

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★☆☆☆☆

“Please avoid octagon van insurance”

Written on: 05/09/2016 by Janedeone (1 review written)

Octagon van insurance they are not all what they say.they are no help to their customers. My van was parked at my gate and was hit by another car. I rang up octagon to report the accident. I told them I have Cctv footage of the accident. Octagon asked me to send them a pictures of my van and my drive way, I did all what they asked. I was waiting over 3 weeks to hear from octagon, I ring them up again asking what taking so long? They said they want prove of employment cause the other party… Read Full Review

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★☆☆☆☆

“Money Grabbers”

Written on: 01/09/2016 by KarlyDavis186 (1 review written)

Took out car insurance with the company on a 12 month contract and towards the end of the contract I rung to inform them of a change of address. After reporting the change over the telephone I was then charged with a premium of £57. After querying the breakdown of the charge I was told that there is a fee of £25 for "admin fees" (1 or 2 clicks on a computer screen) and the rest of the cost was because of the area that I moved to which apparently was at more risk which I find astonishing… Read Full Review

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★☆☆☆☆

“BAD COMPANY! WPRSE CUSTOMER SERVICE EVER!”

Written on: 19/08/2016 by ppGunn73 (1 review written)

Nightmare with this company. Having problems from the first day I have got policy with them. They don't inform they charge 25 pounds for credit check. After all my details and documents sent to them inclusive NCB. They still not send my policy. I have paid 72 pounds deposit, but as Im paying monthly, they will wait for my next month pay and them they will send my policy. It seems our drivers don't have rights over insurance companies. All they want is our money, they don't bother about nothing… Read Full Review

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★☆☆☆☆

“incompetence at its best ”

Written on: 09/08/2016 by Charlieboy79 (1 review written)

as a result of octagon and premium credit incompetence on a  matter of changing my direct debt payments date gave me seven days to pay the outstanding balance this was none of my fault. so I made complaint against octagon and the staff involved in this matter… Read Full Review

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★☆☆☆☆

“Worst Insurer I have ever dealt with.”

Written on: 21/07/2016 by 279Conrad (1 review written)

I got quoted for my car by them on 3 different comparison sites and decided to try them, after going thorugh every loop that they told me to do and after spending a total amount of 90 minutes on the phone to them (Which they charge for by the way!!) they abruptly informed me that they couldnt insure me. After that the customer assistant then just said ' sorry I cant change anything bye.' and hung up on me… Read Full Review

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★☆☆☆☆

“All about the money nothing about the customer”

Written on: 15/07/2016 by haMcQueen1986 (1 review written)

I have to say Octagon has been my worst experience of insurance in over 30 years of driving. After a no fault accident it took 2 months of me constantly ringing them to get my car back on the road. The frustration they caused in not doing what I paid them to do was significant so I told them I would not be insuring with them when it came to renewal so what did they do... they tried to charge me £90 to sever ties. I wouldn]t mind but the demand letter arrived with no explanation as to what the… Read Full Review

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★☆☆☆☆

“Never Again Bad Company Octagon”

Written on: 02/07/2016 by Cormier193 (1 review written)

I had a new policy with Octagon for Car Insurance. They ask me to provide them with NCB otherwise they will cancel my policy. I request my NCB from my previous insurer and I receive them both on time. I supply everything they ask me and they still went ahead and cancel my policy without informing me. I drive my car that day knowing that I am safe and that. I have Insurance. Can you imagine what could happen to me if. I drive my Car without Insurance, that could coast me 6 point in my driving… Read Full Review

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★☆☆☆☆

“No claim management”

Written on: 19/06/2016 by StephanyKendall (1 review written)

They we're great until I came to claim! I had business insurance, as I NEED my car to work. Three days after accident courtesy car arrived. Far to small. I had a Jeep they sent a fiesta. 14 days,passed, they had my Jeep in their salvage yard and my log book and not but my cheque was still sat on someones desk. They took back hire car, leaving me without a vehicle to work for over 7 days while cheque cleared. Staff are rude and unhelpful. Made a complaint only to be told it was MY… Read Full Review

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★★★★★

“No fuss no stress easy and effective ”

Written on: 10/06/2016 by Rhys285 (1 review written)

I don't no what all these bad reviews are about I got my quote from compare the market and I called them and booked it straight through them and got £60 of for haggling on the phone with them got my insurance documents straight away and set up my monthly payments they answered within 2 minutes the price I seen I paid and they was no hidden charges they checked my no claims and all was well easy no fuss I was abit weary after reading the bafreviews but its been easy and no stress at all I hope… Read Full Review

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Dragon-64's Comment

Written on: 09/09/2016

Lets just hope that you don't have to make a claim through, Octagon Insurance, as you may not be so pleased with, Octagon insurance, then. Indeed, buying the policy was a breeze for my wife; however, a claim, which was of no fault of our own took three months to settle; and, the service was so poor that the, FOS, are now investigating, Octagon Insurance, for: Deception & Distortion, when altering and falsifying documents, reports and telephone recordings, along with Emotional Abuse and reneging verbal and written agreements and a written legally binding contract; namely, the Insurance Policy. So I only hope that your experience does remain upbeet

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★☆☆☆☆

“Barge pole... Not touch...”

Written on: 22/05/2016 by pjGibson1945 (1 review written)

Seriously avoid this company if you value your sanity. Their service is disgraceful. They farm out the work to as many different companies as possible making it impossible to move on any claim and they will mess you around as much as they possibly can. Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Almost lost my license due to octagon insurance ”

Written on: 14/05/2016 by 482Shaw (1 review written)

When I bought my insurance from octagon I inform of minor modifications, they told me that if I don't want to insure those small modification then I can drive with them but they won't be covered. Yesterday police stopped me and check my insurance they asked me if my scoop is insured and contacted octagon . Octagon said that nothing is covered and they are cancelled my insurance on the spot! My car is in impound now a loss of 2 days of work, £260 recovery fee 6 points on license for driving… Read Full Review

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★☆☆☆☆

“Criminals”

Written on: 07/05/2016 by Simmzfour (1 review written)

I wish I could give this zero stars as this company are criminals, since taking up this policy this insurance company has made it almost impossible for me to be insured by them after taking my deposit for some reason my emails wasn't coming through to them which is the email they had on file so they didn't get my no claims bonus I woke up to an email at 4 o'clock in the morning saying that my policy is cancelled knowing I couldn't call anybody to after 9am. Customer service was very unhelpful… Read Full Review

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★☆☆☆☆

“Joke of a company!!!”

Written on: 03/05/2016 by j18sjj (1 review written)

I had my car stolen from a hospital car park the night my twins were born, got told I cant have a courtesy car as my car wasn't in a crash, so had no vehicle to get back and for the hospital when my children were in intensive care.The people who work at Octagon didn't have a care in the world(Scouce call centre) so I'm still left without a car 1 and a half months later even though my car was recovered and badly damaged 2 weeks later..they have a different company for each department apart from… Read Full Review

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★☆☆☆☆

“Poor insurance company and poor customer service ”

Written on: 27/04/2016

We have received nothing but trouble being with octagon. We had a car accident that was not our fault, it was caused by an uninsured drivr. most of the repairs to our vehicle were not accident related, so we have had to pay out a lot of money. Communication from the call centres is poor and they couldn't care less. 2 months later we have our vehicle back and will be changing our insurance company… Read Full Review

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★☆☆☆☆

“Misleading, lied about premium price”

Written on: 20/03/2016 by 243Dickey (1 review written)

I renewed with octagon this year as when I called to renew it came up as £200 cheaper than last year. When I recieved my letter from premium credit it said u am paying £10 more a month than last year. I will be cancelling my policy tomorrow I feel mislead and robbed absolutely disgusted. … Read Full Review

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