Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“BEWARE WORST COMPANY EVER”

Written on: 03/12/2016 by ZackBrewer271 (1 review written)

ONE OF MY FAMILY MEMBER WAS INVOLVED IN A HIT & RUN, WE HAD THE NUMBER PLATE OF THE DRIVER, BUT IT TURNED OUT THEY WERE NOT INSURED. WHEN WE TRIED TO GET A COURTESY CAR THEY WOULD NOT GIVE ONE EVEN THOUGH THE POLICY STATED WE WOULD GET ONE. MY FAMILY MEMBER WAS LEFT WALKING TO WORK AT 3AM FOR A WHOLE MONTH AND STILL WITHOUT A CAR. WHEN THE CLAIM HAD GONE THROUGH WE WAS LEFT WITH SOME MONEY BUT THEY HAD TAKEN EVERYTHING INCLUDING THE REST OF THE INSURANCE FOR THE YEAR. THEY TREATED US LIKE… Read Full Review

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★☆☆☆☆

“This company should definitely be investigated by ABI...”

Written on: 01/12/2016 by IndiaSlattery (1 review written)

This company should definitely be investigated by ABI and their licence to operate should be revoked with immediate effect. The most grossly horrible insurance company ever. Claims management is non-existent no wonder they keep changing names to Carpenters & now Horizon. Stay away from them who doctored comparable examples to distort the value of my car. I had to report them to Ombudsman but really what they deserved is a USA style hefty fines to deter them ripping off their customers with… Read Full Review

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★☆☆☆☆

“Worst insurance company ever..”

Written on: 22/11/2016

Called to make a claim as a big wagon hit our vehicle. Now 4 days later we are still without a courtesy vehicle which we a paid extra for but app this only kicks in if your vehicle is a Write off. So not only is this a bloody mess with several diff depts inolved it appears this company also mid sells add products. Staff are totally untrained & unhelpful no won seems to have any answers, constantly passed from 1 dept to another then back again as nobody seems to know what they are doing. Luckily… Read Full Review

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★☆☆☆☆

“Hands down the worst company I've ever dealt with”

Written on: 28/10/2016 by StephanieJayne224 (1 review written)

Where to begin... first of all they charged me £170 just to change my address when I moved house. Then I had a fraudulent insurance claim against me. I pay Octagon £600 to represent and protect me, I had to arrange an engineer to come out and confirm I hadn't been in an accident myself, even then they couldn't close the claim until the third party had responded - they give them an SLA of a year to respond and if it hasn't closed down on my account by the time my insurance renewal is due, I… Read Full Review

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★☆☆☆☆

“Stay away!”

Written on: 28/10/2016 by O'Grady478 (1 review written)

If everything you expect from a car insurance company is a certificate that will let you legally dive, then Octagon Insurance if for you… Read Full Review

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★☆☆☆☆

“£91 to cancle my policy.....”

Written on: 20/10/2016 by 123Robertson (1 review written)

Absolutely discusting.....would not recommend to anyone let alone a friend.....wanted £144 to add my partner....he's 31 licence held for 6 years no accident or convictions... I went with AA as cheaper policy for both of us than it was just for me on my own..... called octagon who want £91 cancle fee.... £60 for cancelling and £31 for something else he said but unfortunately I had lost my breath at this point and annoyed I put the phone down....will call back when I can breath again. AVOID… Read Full Review

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★☆☆☆☆

“My first review on any financial product. Avoid the...”

Written on: 19/10/2016 by smHatch240 (1 review written)

My first review on any financial product. Avoid the company, they do come up the cheapest, but 21 days of cover just cost me £150. Should be £30 !!!!!! Did not accept my NCB and cancelled my policy, costing me in £150 in the initial deposit, cancellation fee and £10 to a 3rd party that I knew nothing about ! Terrible customer service, and even when you put a complaint in you are uninsured. Ridiculous! !!… Read Full Review

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★☆☆☆☆

“USELESS BAD MANNERED CUSTOMER SERVICE”

Written on: 16/10/2016 by AnabelHeath (1 review written)

Takes forever to get through to them............ the aggressive "customer service" girls are abrupt and bark at you the answer is never available and you will be promised a call back Guess what? the call never comes and then you have to start again… Read Full Review

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★☆☆☆☆

“Jokers,past on ten times and ended up back with same...”

Written on: 09/10/2016 by 402Owen (1 review written)

I have been trying to get a courtesy car as my car was damaged by one of ther policy owners. Hard to get in contact with and have been past around for 2. Months and still no further , past around to every department 40 mins plus every time I called avoid… Read Full Review

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★☆☆☆☆

“Please avoid if you don't want pay for nothing .I had...”

Written on: 21/09/2016

Please avoid if you don't want pay for nothing .I had been with them for a 3years , paid regularly (never missed the payment) then started make a problems, no explanation , octagon account frozen, premium credit account had issue.Then pop with cancellation fee £20 and £60 for premium... assumed that they are desperate for monay.AVOID!!!… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 19/09/2016 by Vivianat85 (1 review written)

Please be aware of this company .. We called them they said your policy is in active .. They take money from you give you bad services . After argument they agreed your policy is active .. We are on motorway still 3 hours .. I am pregnant .. I am going to report this guys .. Be aware be aware I don't want anyone to go through what we go through Mrs Bakrania… Read Full Review

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★☆☆☆☆

“The worst company on earth ”

Written on: 12/09/2016 by SamConway (1 review written)

This company is the worst insurance company that there has ever been. They are beoned incompitant and have not a cue what is going on at all. They make things up and have ruined my insurance reputation with there complete incompetence. The only advice is never ever use this company they are beoned useless… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 10/09/2016 by BrynleePhillips55 (1 review written)

Worlds worst company never ever use them. They could not work their way out of a wet paper bag even if it was pre ripped open. They have nearly cost me my job thanks to how bad they are. Even the devil wouldn't use them. … Read Full Review

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★☆☆☆☆

“Warning!”

Written on: 09/09/2016

BE WARNED! Do not use Octagon Insurance! They are the most despicable, atrocious and abhorrent company that my wife and I have ever came across in our entire life. My wife was insured with, Octagon Insurance (Fully Comprehensive), and in May 2016 our vehicle was in an accident that was of no fault of ours. The other driver mistook the accelerator pedal for the brake pedal. So instead of drawing to a slow halt, the other driver, plowed into the back of our parked and unattended vehicle. So we… Read Full Review

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★☆☆☆☆

“Please avoid octagon van insurance”

Written on: 05/09/2016 by Janedeone (1 review written)

Octagon van insurance they are not all what they say.they are no help to their customers. My van was parked at my gate and was hit by another car. I rang up octagon to report the accident. I told them I have Cctv footage of the accident. Octagon asked me to send them a pictures of my van and my drive way, I did all what they asked. I was waiting over 3 weeks to hear from octagon, I ring them up again asking what taking so long? They said they want prove of employment cause the other party… Read Full Review

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★☆☆☆☆

“Money Grabbers”

Written on: 01/09/2016 by KarlyDavis186 (1 review written)

Took out car insurance with the company on a 12 month contract and towards the end of the contract I rung to inform them of a change of address. After reporting the change over the telephone I was then charged with a premium of £57. After querying the breakdown of the charge I was told that there is a fee of £25 for "admin fees" (1 or 2 clicks on a computer screen) and the rest of the cost was because of the area that I moved to which apparently was at more risk which I find astonishing… Read Full Review

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★☆☆☆☆

“BAD COMPANY! WPRSE CUSTOMER SERVICE EVER!”

Written on: 19/08/2016 by ppGunn73 (1 review written)

Nightmare with this company. Having problems from the first day I have got policy with them. They don't inform they charge 25 pounds for credit check. After all my details and documents sent to them inclusive NCB. They still not send my policy. I have paid 72 pounds deposit, but as Im paying monthly, they will wait for my next month pay and them they will send my policy. It seems our drivers don't have rights over insurance companies. All they want is our money, they don't bother about nothing… Read Full Review

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★☆☆☆☆

“incompetence at its best ”

Written on: 09/08/2016 by Charlieboy79 (1 review written)

as a result of octagon and premium credit incompetence on a  matter of changing my direct debt payments date gave me seven days to pay the outstanding balance this was none of my fault. so I made complaint against octagon and the staff involved in this matter… Read Full Review

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★☆☆☆☆

“Worst Insurer I have ever dealt with.”

Written on: 21/07/2016 by 279Conrad (1 review written)

I got quoted for my car by them on 3 different comparison sites and decided to try them, after going thorugh every loop that they told me to do and after spending a total amount of 90 minutes on the phone to them (Which they charge for by the way!!) they abruptly informed me that they couldnt insure me. After that the customer assistant then just said ' sorry I cant change anything bye.' and hung up on me… Read Full Review

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★☆☆☆☆

“All about the money nothing about the customer”

Written on: 15/07/2016 by haMcQueen1986 (1 review written)

I have to say Octagon has been my worst experience of insurance in over 30 years of driving. After a no fault accident it took 2 months of me constantly ringing them to get my car back on the road. The frustration they caused in not doing what I paid them to do was significant so I told them I would not be insuring with them when it came to renewal so what did they do... they tried to charge me £90 to sever ties. I wouldn]t mind but the demand letter arrived with no explanation as to what the… Read Full Review

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