Octagon Insurance Reviews

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★☆☆☆☆
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Octagon Insurance

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Latest Reviews

★★☆☆☆

“jokers”

Written on: 15/08/2014 by Jaylee251 (1 review written)

been trying to get a policy with this company for a week, due to the amount of "ammendment" [date changes for a better price] they blocked me off. was promised it would be resolved in 24 hours, but 3 days later still blocked, better service from overseas call centre staff. cud have lost my job cos of this mess up from them. really cheesed me off … Read Full Review

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★☆☆☆☆

“Avoid at all costs!!”

Written on: 15/08/2014 by vhAllison220 (1 review written)

I cannot stress enough how strongly I advise you not to insure with this company. Dealing with them is not simple so expect to be passed through from department to department if you ever need anything from them - nobody has a clue what they are doing. After a lengthy process of trying to get my Total Less settlement after a claim being made they then decided to take out my direct debit as normal, despite the fact that my outstanding premium had been settled and taken off my Total Loss Figure… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 08/08/2014 by 234Tennant (1 review written)

Worst insurance to date. Insured my car for this year with in a week I cancellend it. Why because they are a company that make mistakes on your proposal and charge you for correcting it. I checked it and checked it had a phone call from them it was different mileage and other details they make and charge for it. They also keep phoning to add more items to your policy. Had enough so I cancelled. They was more helpful and polite on cancelling my policy ill give them that… Read Full Review

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★☆☆☆☆

“Absolutely Horrid service”

Written on: 08/08/2014 by fzStokes433 (1 review written)

Tried to pay for new policy via internet their site said declined but they still took payment and now they are refusing to refund as my bank gave auth to pay I wouldn't even tell my friends an family about them as the staff couldn't give a brass ball… Read Full Review

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★☆☆☆☆

“Worst insurance ever”

Written on: 08/08/2014 by Jaelyn258 (1 review written)

They may be cheap but I would never recommend them. If you ever need then it's a 0844 number . This takes 25-40 in a que every time to be connected to the wrong person who don't have a clue… Read Full Review

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★★★★☆

“Ignore Bad reviews”

Written on: 07/08/2014 by 204Holder (1 review written)

Lets face it, anyone who has had a bad experience write a bad review but people who have good experiences don't tend too. I work in the insurance industry and Octagon have been one of my better experiences as a customer. Most of these bad reviews are people who probably did something wrong unintentionally , didn't check documents or don't understand that all companies have admin charges. I'm happy with Octagon and would recommend them… Read Full Review

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★☆☆☆☆

“ex staff member warns against dealings with Octagon”

Written on: 31/07/2014 by BennyBoyBen (1 review written)

I have worked in cusrtomer services pretty much solidly for the past 10 years. I can honestly say that as a human being I was disgusted at the level of service I was asked to provide to Octagons unfortunate customers. They would seem to cancel policies willy nilly, their favourite reason for doing this was non receipt of NCD. There are constant backlogs on this front and the mechanisms provided for the customers to get the details to them were sub standard to say the least. It was shocking… Read Full Review

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★☆☆☆☆

“They are part of One Quote Direct Insurance and many...”

Written on: 26/07/2014 by Jayvon351 (1 review written)

They are part of One Quote Direct Insurance and many people have been ripped off by them. I however am lucky to of challenged this corrupt company and won, the insurance industry as a whole is corrupt. When you take out your policy with Octagon Insurance they purposely change your policy details such as your car age to make your cover invalid if you was to ever make a claim, they also add excess on that shouldn't be on your cover. If you do happen to notice this and call them, they tell… Read Full Review

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★★★★★

“Excellent”

Written on: 23/07/2014 by gbucks73 (1 review written)

I chose Octagon because of price. I was recently in an accident, which was no fault of my own, and they were brilliant. From one call they arranged recovery, then had someone call me about a hire car, then assigned me a legal person to help with anything else (and reclaiming my excess). Within a week of towing my car, which was a write-off, they made me an offer which was - quite honestly - above what I knew the car was worth. They paid by BACS transfer. I say as I find, and I found… Read Full Review

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Victim_Of_Octagon's Response to gbucks73's Review

Written on: 26/07/2014

This is wildly out of step with any other review. Ignore this review and look at ALL the others.

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Gbucks73's reply to Victim_Of_Octagon's Comment

Written on: 28/07/2014

Erm. Excuse me but I speak as I find and they have been terrific with me. I'm sure the negative reviewers have their reasons, but don't make out I'm a liar!

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★☆☆☆☆

“week two octogon insurance”

Written on: 23/07/2014 by Curransi368 (1 review written)

Ok as title week two have sent proof of ncb. Via e.mail.they state I have 0 ncb ...when in fact it quite clearly states 7 years ncb. When telephoned the company on premium rate held in long multi choice system. So you still pay for their mistakes. do not know of any insurance companies that behave in this manner ....my opinion for whatever it's worth stay clear… Read Full Review

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★☆☆☆☆

“Octagon Insurance- Avoid at all costs!”

Written on: 07/07/2014 by SebastianBrown (1 review written)

I chose Octagon solely because they gave the cheapest quote. Unfortunately during the year I had two non-fault accidents and Octagon were a nightmare both times. Octagon don't keep you updated, they don't answer the phone or respond to emails. You have to chase them up with everything which is extremely stressful and inconvenient. My first accident involved a lorry colliding in to the side of me as he did not check his blind spot. Octagon received notification that the lorry driver had… Read Full Review

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★☆☆☆☆

“THEY MAY BE CHEAP, BUT SO ARE THEIR TRICKS!!!”

Written on: 06/07/2014 by Peterson340 (1 review written)

I foolishly took a policy with them 12 months ago for the competitive price. It was only when they started threatening me over my Proof of No Claims, which I uploaded 3 times, that I read the reviews & realised what a huge mistake I made. Simply becoming aggressive myself when threatened, I made them very much aware of just how far I was prepared to go through the legal system, media and any other governing body I could think of. They eventually acknowledged receipt after initially denying they… Read Full Review

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★☆☆☆☆

“Don't go there!!!”

Written on: 05/07/2014 by Jaylant157 (1 review written)

This is the worst company I have ever used. If I could rate it 0 stars then I would. You can't view statements online without paying, your given contradictory advice by staff, you waste an absolute fortune calling because multiple details in your policy are in accurate. I never read reviews before purchasing, but can honestly say I wish I had. Don't go with them, just pay extra for a descent company a d staff that are not rude!… Read Full Review

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★☆☆☆☆

“You get what you pay for !!!”

Written on: 04/07/2014 by Romero1975 (1 review written)

Just do yourself a favour and pay a bit more with a decent company,my mistake in swapping to this firm cost me 90.00,and I ended up going back to my previous insurer.Fool me once… Read Full Review

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Kronos7777's Comment

Written on: 16/08/2014

Yes, this company is bullying, and dishonest to the point of fraudulent, with an appalling attitude to their paying customers. Also, as quite a few people have remarked on here, getting through to someone takes forever and costs you a lot of money

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★☆☆☆☆

“Rang to cancel 2 days into the cooling off period to...”

Written on: 02/07/2014 by Dwyerbx1962 (1 review written)

Rang to cancel 2 days into the cooling off period to which customer services say yes sir that is cancelled not a problem. Was due my deposit of £125 back. 5 days later still nothing so phoned them only to be told the under writers have said not to cancel without letting me know. If I'd left it a day later my deposit would have gone. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Robbers, do not buy insurance from this company ”

Written on: 25/06/2014 by EdenBowers (1 review written)

Bought my policy online on Tuesday evening, rung them to cancel at 10.30 am Wednesday morning as there was a problem with the sale of the car and was told there was a £20 cancellation fee (i knew about that) but also £25 direct debit set up fee that was in the premium that won't get refunded then the cost of a days insurance!!!! i reckon I'm going to lose £70+ which is ridiculous, i understand they have to charge a cancellation fee but the rest is unnecessary. I'll certainly not be getting… Read Full Review

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★☆☆☆☆

“Now i know why its cheap..”

Written on: 22/06/2014 by 498Kenny (1 review written)

I get cheap qote from this company, i read all reviews, i was about to payment, i just call to ask a query. i was staying on hold 18 minuts then u give up. Bad business policy. No one pick up the Phone. same time i just change my mind about this company, if they are not welcoming new customers phone, so its mean all feed back was real. they have no call centre or listen the people,thats why they have cheap insurance policies… Read Full Review

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★☆☆☆☆

“Discriminating Scamming ruthless illegal insurance...”

Written on: 18/06/2014 by octagoncriminals (1 review written)

I called octagon to change my occupation, they tried to add a fine/fee of £53 when i explained im still working my notice of 10 weeks i was told i still had to pay now. I have since found from the regulators this was an illegal ploy to exploit money from its more vunerable customers. They prey on the old or misinformed customers they have, a truley ruthless insurance company who also down value your vehichle by half. They paid me £200 for a mint merc a class 2000 year, i had paid £1475 2… Read Full Review

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★☆☆☆☆

“Disgusting service just terrible ”

Written on: 14/06/2014 by Nbezza08 (1 review written)

Called Octogen to add an additional driver to my policy as I did many times with my previous insurers. Was asked the nature of my business and was told (dispute being insured for 6 months) that octogen do not cover my business sector !! Despite discussing this with them when taking out my policy and also in April when I changed the vehicle over. The lady at their call centre advised me to "look elsewhere for a policy"........fantastic service !! Well today I received a letter saying that my… Read Full Review

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★☆☆☆☆

“Awful, Money grabbing, badly staffed and hidden extras!!!”

Written on: 13/06/2014 by Johnybecool (1 review written)

First things first... AVOID like the plague! I agree with the over 281 bad reviews! And not the 10 reviews from 2-5 stars. 281 Terrible reviews is saying something!! I didn't move my insurance money across when required by accident. But because there was not enough in my account to pay at that moment in time, I get charged from my bank but then find I also get a letter from Octagon saying they will cancel my policy in 10 days. Then the next day, payment is made plus an extra £20. But this is… Read Full Review

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