Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“Stay away ..beware of this company..they cancel my...”

Written on: 24/07/2015 by Keya (1 review written)

Stay away ..beware of this company..they cancel my policy before the due date and for their fault I lost my 1 year no claim discount...and their custotomer service is awful… Read Full Review

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★☆☆☆☆

“£25.00 to change an address!”

Written on: 23/07/2015 by Notanhappycustomer (1 review written)

Dear Octagon I would like to bring to your attention of the admin fee policy you have in place to change an address - I can confirm I have not requested anything more or anything less just an simple address change and to be charged £25.00 for this tiny admin work is astounding. This is a money making scheme and as a company who thinks this is acceptable to rip off their customers who can I kindly remind you we pay each month without fail (which is our promise to you).... Would we (the… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 23/07/2015 by Garrison273 (1 review written)

Please trust me on this & avoid this insurer for good!!! I have been with many other insurers in last 20 years & I have never had such a nightmare as with this one. I sent in all docs that they requested and they did not bother to look at them or update information & kept on emailing threaten to cancel policy if not sending in requested docs. I sent in requested docs 3 time & they still not have my information updated on their system. Call costs 7p/mins & it costs me at least £2 everytime I… Read Full Review

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★☆☆☆☆

“Avoid all all cost rubbish”

Written on: 15/07/2015 by Kiannan1992 (1 review written)

waiting on the phone for over an hour..then to be spoken to in a very laid back manner with no apology to keep me waiting..then put on hold again, and then they couldn't get hold of the underwriters so I must call back. I never heard of a company telling you to call back. very slow and not professional..when I did call back on Monday called on Friday.. They still could get hold of the underwriters so I must call back...Okay..I can get a better offer elsewhere and I did...I feel sorry for anyone… Read Full Review

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★☆☆☆☆

“the company is very disgusting - awful”

Written on: 10/07/2015 by meitalelle (1 review written)

the company is very awful. I have Renault Megane II, was a small crash. (in my parked car - crashed. Bumper scratched and cracked wing). I waited 2 months for fixing and after i got back to the broken car, but elsewhere (central locking no longer working). car fully with electronic. why they keep car so long i dont know. They promised to provide hire car - and not given. I, with three small children, went to school on foot (one-way 45 -50 minutes depends weather). two of them go to different… Read Full Review

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★☆☆☆☆

“I have recommend octagon to watchdog!!!”

Written on: 09/07/2015 by Paige251 (1 review written)

I hope I never come across a company like this ever again in my live. I have never had any problems with direct debut payments as I have always made payment on my monthly pay date(wage in bills out) since nov 2014 octagon always when wrong some hows? I could go on n on!!!!… Read Full Review

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★☆☆☆☆

“Dont have a crash with someone insured by these muppets.”

Written on: 07/07/2015

This company have contiually dragged their feet since one of their insured wiped my wife out whilst she was riding her scooter.They have delayed and delayed paying my wife out and even recently when we were expecting a cheque saw fit to put in some more paperwork to delay the claim,it would not be so bad if my wife was not suffering from cancer but who are they to care.This company ought to be ashamed of the way it operates and i would recomend that you steer well clear of it if possible… Read Full Review

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★☆☆☆☆

“The we dont give a monkeys!!!! ”

Written on: 07/07/2015 by youasked (1 review written)

Renewal came through, had a better price else where. rang octagon to see if they can improve there price. terrible office noise, i could hear the rest of the office better than the advisor. put through to renewals Nah cant bye, didnt give two hoots off to adrian flux and £80 better off!… Read Full Review

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★☆☆☆☆

“Diabolical Company”

Written on: 06/07/2015 by Calvinp153 (1 review written)

Over an hour and a half on phone mostly on hold whilst being passed around to various departments at 7p per minute is quite frankly unacceptable, unable to speak to anyone in authority as they were unavailable,only wanted to transfer my insurance to another vehicle but a simple thing like this proved to be to difficult for this bunch of amateurs, ended up cancelling my policy all together now having to wait 7-10 days for refund minus a £50 cancellation fee. Got this from a comparison site… Read Full Review

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★★★★★

“Pleasently surprised after reading other reviews.”

Written on: 05/07/2015

This is my second year with Octagon, having just accepted the renewal they offered which was more than £200 LESS than the cheapest on the price comparison sites. I have not had to claim on the insurance but did have to claim for a windscreen repair (turned out to be a full replacement). When I called the phone was answered quickly and within about a minute an appointment had been made for just a few days time. Paid the excess to autoglass on fitting. Couldnt be happier so far and have no… Read Full Review

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★☆☆☆☆

“DONT INSURE”

Written on: 18/06/2015 by Kg12345198 (1 review written)

Okay so my car was hit whilst I was working They wouldn't help me unless I paid excess. I said no as I didn't want to lose my ncb they told me that by notifying this wouldn't make my insurance go up as I hadn't claimed. They LIED!!!!! They forced me to close the claim so the driver got away with it so they would give me my ncb. So now for trying to do the right thing and there staff not having the correct information my insurance is alot higher. This doesn't make sense. All I got was a sorry… Read Full Review

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★☆☆☆☆

“Most incompetent insurance company, AVOID AVOID AVOID ”

Written on: 17/06/2015 by Kiley12 (1 review written)

my policy started with Octogon in March 2015, I asked for fully comprehensive cover to include social,domestic,committing and business use. I also wanted my 7 years no claims protected. Having called them up to pay my deposit to them my policy was due to start on 22/03/2015. I was informed I would receive my documents within seven working days and would also have them emailed. I was sent a letter to provide my no claims bonus certificate. I then got charged £10 as they sent the letter out late… Read Full Review

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★☆☆☆☆

“very incompitent and useless and money grabbers!”

Written on: 14/06/2015 by DeanMcCullough (1 review written)

I was fully comp with them with protected NCB.There was an accident last december which wasn't my fault,But they paid the other party out and did not tell me at all and still left the case open and didn't close it,Which made me struggle to get my insurance for a different vehicle i purchased impossible.They paid them out more than what there car was worth and the other party has other vehicle's at home so they said and don't worry.We were on the phone ages and they were messing us around saying… Read Full Review

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★☆☆☆☆

“POOR SERVICE”

Written on: 12/06/2015 by Garnerba1977 (1 review written)

I don't know if this is a new thing but they wanted the date I passed my driving test, never been asked for that before. A family member is on the insurance and when he made a claim for the windscreen , he had to wait over two weeks for it to be fixed, yet the car was not driveable in between times. I think I will go back to my broker next time and get a decent company again… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 10/06/2015 by ozCook217 (1 review written)

Absolute appauling service. I have had my car insurance with this company for a numner of years but never really used them. Unfortunately, my parter had an accident earlier this year and how they dealt with everyhing was so unprofessional. My partner and I have spent hours and hours on the phone. The staff are so poorly trained everytime you get a different answer to the same question. They had made a mistake on my policy regarding a claim that was not added on to the policy and they wanted me… Read Full Review

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★☆☆☆☆

“I would leave no stars if I could!! Shocking company!!”

Written on: 07/06/2015 by CynthiaTaylor (1 review written)

AVOID! AVOID!! Shocking outfit. Very unhelpful very unprofessional. I would advise people to steer clear. They need investigating… Read Full Review

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★☆☆☆☆

“Someone needs to investigate this company ”

Written on: 06/06/2015 by emma8182 (1 review written)

I read like you all insurance is canceled because they did not recieve my NCB on time! I am now unable to work and been done out of £175.00 for 3 weeks insurance. I recommend people avoid like the plague. This company needs investigating. You complain and get through to mercyless people, that dont care. Took 3 days to contact me back!… Read Full Review

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★☆☆☆☆

“Shocking AVOID! ”

Written on: 26/05/2015 by ANorth17 (2 reviews written)

Had a no claims bonus on a car and used it on a van but wasn't earned on a van they couldnt accept. All this after I got the policy out. Pathetic customer services. All round load of rubbish… Read Full Review

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★☆☆☆☆

“Cancellation is complicated”

Written on: 18/05/2015 by Whitney1980 (1 review written)

Worst policy I've ever had. Wouldn't recommend to any1. When I wanted change car on my policy I spent around 1h on the phone. They told me my voluntary excess will be higher because my new car is more expensive (was £350 after my call they wanted £550!!! crazy). Decide to cancel and how huge was my shock when the lady told me she will send email with cancellation form (email never received ;-) ) I have to fill the form and send back as email and cancellation process takes up to 14 days… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 17/05/2015 by Aydin338 (1 review written)

Got my number plate wrong three times even though it was on my previous no clams, constant chasing I might as well run my own insurance company at least I'd get it right… Read Full Review

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