Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“Worst Insurance company in the world!”

Written on: 24/10/2014 by skkskk (1 review written)

Please avoid this company at all costs! After accepting my NCB they decided to cancel my insurance. They charged me over £300 extra, for no reason what so ever. They make you ring on 0870 numbers calling 50 pence per minute on a mobile! Avoid!… Read Full Review

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★☆☆☆☆

“Absoulte shite!!! Claim issues!! ”

Written on: 22/10/2014 by StacyMilne402 (1 review written)

This is the worse insurance company ever... I have been trying to get hold of information about a claim I made last August 2013 which only got sorted in July this year when I recevied half my excess back. No one seem to know what has gone and I was given 3 different stories in the past 5 days first day I ring get told I have 3uears no claims as I didn't have them protected and that I was at fault as hit in rear?? Confused as it was a head on collusion complete BEYOND ME. Then I ring again and… Read Full Review

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★☆☆☆☆

“worst insurance”

Written on: 14/10/2014 by arman1234 (1 review written)

worst insurance bad costumer service big liar when u insure ur car and want to pay no problem when they want to pay big problem never tell u the true they don't give u choice what ever they say so in the end no money they are the worst… Read Full Review

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★☆☆☆☆

“Don't be fooled by their cheap price”

Written on: 10/10/2014 by Mijmoloy (1 review written)

I'm no different from anyone else. To me insurance is just a piece of paper to make me legal so the cheaper the insurance the better. I couldn't have been any more wrong. I had been insured with Octagon for several years. Never many reasons to contact them so everything was fine. Then one day my car was hit whist it was parked at night. That was when I discover that Octagon was diabolical. Within a few days the 3rd parties insurance admitted liability and my car was deemed a total loss. My… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 08/10/2014 by LiaMcKenna309 (1 review written)

Poor customer service. I have sent them my NCB and received confirmation of this. A month later i received another confirmation. Followed by a letter, stating they have not received my NCB. The 0844 number is expensive. The amount of paperwork i had to send in to obtain insurance was excessive. my threat of the insurance ombudsman and finally they admitted a computer error. They called me back asking of my last insurer details and admitted they had lost my scanned documents. … Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID !!!!”

Written on: 08/10/2014 by Tristonu450 (1 review written)

PLEASE AVOID AT ALL COSTS!! I know they seem too good to be true with the price but it really isn't worth it, not only was a simple open and close NON-FAULT CLAIM open for just under two years also lost my 3 years no claim bonus and had to pay my £700 excess, my premiums went up drastically and I got spoken like I was nothing AND hung up on by the claims team call centre. I agreed to get my car repaired with their recommended company "1Easycall" and let's just say they were more use then a… Read Full Review

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★☆☆☆☆

“Great, until you actually need them !!!!!!”

Written on: 25/09/2014 by Markie_D (1 review written)

They are brilliant at sorting out payments for the policy. In all other areas they fail miserably. My car was involved in a not at fault accident, their approved solicitors were on the phone in minutes to get the injury compensation sorted but to actually sort out the damage to my car (which will be written off by the look of it) is pitiful. They use a lot of partner companies to sort everything out, which so far they have totally failed to do. The only contact numbers they will give are… Read Full Review

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★☆☆☆☆

“Avoid this awful company ”

Written on: 24/09/2014 by obWright59 (1 review written)

A week after getting insured with octagan I was sent a letter saying that on the dvla's data base was showing my car had been scrapped and to send in an explanation with all my mot and documents as proof. I contacted dvla and did checks online which obviously came back clear. They said it was a mistake and to ignore the letter,then a day before my 14 day cooling off I had another two letters with the same thing. So I called back and she said on her data base she can see that it's still… Read Full Review

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★☆☆☆☆

“octaCON insurance”

Written on: 23/09/2014 by 184Burnham (1 review written)

Got a quote thought it was cheap, went through the online signup process, then it said card declined.. However this was not so, checked my bank and indeed the money had been taken I then got in touch with octagon and they said I hadn't paid for anything just only had quotes, the bank and my account disagrees, then when trying to contact then again they ignored me even hanging up on me. So, so far I'm £243.00 out of pocket, no insurance, and idiots on the phone telling me I didn't pay for… Read Full Review

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★☆☆☆☆

“octaCON insurance”

Written on: 23/09/2014 by 184Burnham (1 review written)

Got a quote thought it was cheap, went through the online signup process, then it said card declined.. However this was not so, checked my bank and indeed the money had been taken I then got in touch with octagon and they said I hadn't paid for anything just only had quotes, the bank and my account disagrees, then when trying to contact then again they ignored me even hanging up on me. So, so far I'm £243.00 out of pocket, no insurance, and idiots on the phone telling me I didn't pay for… Read Full Review

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★☆☆☆☆

“octaCON insurance”

Written on: 23/09/2014 by 184Burnham (1 review written)

Got a quote thought it was cheap, went through the online signup process, then it said card declined.. However this was not so, checked my bank and indeed the money had been taken I then got in touch with octagon and they said I hadn't paid for anything just only had quotes, the bank and my account disagrees, then when trying to contact then again they ignored me even hanging up on me. So, so far I'm £243.00 out of pocket, no insurance, and idiots on the phone telling me I didn't pay for… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 18/09/2014 by EverettMcKenzie (1 review written)

Keep far away from that insurer! I already paid extra £50 for phone calls… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 17/09/2014 by Crowley52 (1 review written)

i used a few price comparison sites looking for car insurance and these guys came out cheapest on every one, quoting around £60 pounds per month. when i tried to make a payment to sign up on the next screen the price had shot up to £85 per month. i gave them a call then went through all my details with the guy on the phone and he said it would indeed be £85 per month. it seems the quotes they offer online are just used as a tool to try to get you to ring their call centre. needless to say i… Read Full Review

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★☆☆☆☆

“Online application is load of rubbish as at the end of...”

Written on: 17/09/2014 by McKinney206 (1 review written)

Online application is load of rubbish as at the end of the process it tells you it cannot take your payment as you have not sent documents. You can send documents to the email address it gives but then you have to ohone them to find out what to do next. You might as well have phoned them. For some reason they could not insure my car as it had previously been written off. Tesco / Admiral did not have any problems in the past but a company that nobody has heard off cannot insure the vehicle… Read Full Review

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★☆☆☆☆

“disgusting service!!!”

Written on: 16/09/2014 by Devan283 (1 review written)

i did work with them and its just totally disgusting how they treat they're customers, the claims was shocking at how they rip people off and just they cannot be bothered. i would never recommend this to anyone!! please stay away! i know its cheap but seriously, pay extra for insurance cos you pay cheap you get cheap. … Read Full Review

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★☆☆☆☆

“Appallingly poor company”

Written on: 12/09/2014 by Blairoj420 (1 review written)

Octagon was the cheapest insurance provider on a price comparison site on my new car for me and my partner. I had shopped around and Octagon looked to be a good choice. When I came to purchase the insurance the actual price was double yes double the price that was quoted! The customer service was poor and they weren't interested and couldn't provide me with any answers. Do not use this company !!!… Read Full Review

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★★★★☆

“Better than the reviews say!”

Written on: 09/09/2014 by Polly101 (1 review written)

I just wanted cheap insurance, and Octagon provided that. Then I crashed my car an they told me it was a write off and I was heart broken. I thought it would be difficult but it really wasnt. Other than me having to phone them (and the fact that their number isnt free) I had no problems and they paid out in full. I also spoke to one guy a few times in the office who was great and put my mind at ease, though a couple of their female representatives leave a little to be desired!… Read Full Review

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★★★★★

“Simply the best !!! ”

Written on: 04/09/2014 by 1945Phillips (1 review written)

Can't tell you how pleased I am to be with this insurance company, they paid out quick on a claim that I had to make through no fault of my own, very friendly staff, very helpful, this is the 2nd year I've been with them. Good value for money on policies and extra cover too. … Read Full Review

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★★★★☆

“So far...so Good !!”

Written on: 03/09/2014 by superwallo (1 review written)

Hi, Like most people these days i was on a budget and Octagon came out on top with the cheapest price. Happy with the amount i had been quoted i proceeded to read a few reviews on the company which didn't make good reading at all. That said i decided to check out my current insurer Tesco Bank whos reviews appear to be just as bad...in fact the majority of the companys i checked out had bad reviews...maybe this is down to people not coming here to right any Good press about the service… Read Full Review

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★☆☆☆☆

“The most unprofessional and worst service I've ever...”

Written on: 31/08/2014 by Parathion (1 review written)

I started using Octagon Car Insurance in November 2012 and was initially happy about their "cheap" insurance... Well, now I know why it's cheap, because their service is crap... Although at the beginning it was OK, it all changed one year later in November 2013 when renewal was due and they wanted now a 50% increased premium. The only way to avoid this - so I was told by an Octagon advisor - is to cancel my policy and start a new one, which I did... I signed up online for a new policy… Read Full Review

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