Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“STAY AWAY ”

Written on: 28/01/2016 by Adrian76 (1 review written)

I phoned to get my van insured the man was very rude and unprofessional, this is most definitely the worst customer service I have ever experienced, I found the quote online to be £100 cheaper than the other company's but wouldn't let it go through without calling octagon directly, I had my card details ready at hand but the chap kept telling me I need legal protection which I refused and that's when he got rude, he also started saying I need to get my annual mileage exact as I put I would be… Read Full Review

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★☆☆☆☆

“Totally incompetent!!!!!!! Avoid like no matter what.”

Written on: 18/01/2016 by ipMcCulloch123 (1 review written)

Worst experience so far with any insurance provider. Found what looked like a fantastic quote online, tried to pay but was blocked. Called in the morning and told that the quote had increased by 400 pounds?! I found another great quote online the following day but was blocked again. Called them up and was informed that If you are blocked once, you are “permanently” blocked and must call in to make any payments, this means that you cant go for any of the “great” quotes available… Read Full Review

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Honeypie1's Comment

Written on: 18/01/2016

Please please be VERY glad you've been blocked.
Believe me when I say the stress you may be feeling now is nothing compared to the stress of being "insured" with them.
They take your money and do whatever they want with it.
Your money definitely isn't paid to help with insurance!!

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★☆☆☆☆

“AVOID THESE RIP OFF MERCHANTS & THERE AWFUL CUSTOMER...”

Written on: 11/01/2016 by ade5vans (1 review written)

My partner and i had a quote from comparethemarket.com from Octagon for car insurance, they quoted £765 to which when we rang on an evening we were informed that they would have to refer to an insurer the following day, when they came back to us the price had increased by over £200, they said becasue one of my partners claims was fault, which it wasnt, basically she notified the insurers of the incident and fixed the car herself, Octagon said this was fault, I ahve worked in insurance myserlf… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 02/01/2016 by Levesque111 (1 review written)

I am a current octagon customer. I had a crash on 15.12.15 and so far they have done nothing. I had to chase for a replacement car for 2 weeks. The soluciters for my personal injury never got in contact and i had to arrange this myself with a 3rd party. My car is still sat on my drive as after not turning up 3 times the engineers have not even looked at my car to date. Octagon never tell you whats going on never help and have spent my time trying to sort this out even though thats what i… Read Full Review

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Hudder39's Comment

Written on: 02/01/2016

snap mate just smashed windscreen rang them up cos im fully comp and was told im not covered for windows , then while looking at my cover find out they added a accident to my policy that iv never had ???????????

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★☆☆☆☆

“Really bad company ”

Written on: 21/12/2015 by 245Davies (1 review written)

Absolutely disgraceful. My premium had gone up by five pounds and when the paper work came through found i was expected to pay over 100 pounds for my five pound increase. So i called them up only to be tild that legal cover had been added to my policy without my knowledge. When speaking with this man on the phone i began to speak part way through his blabbing on and then was spoken to in a disrespectful way and so i asked him why he was being so abrupt as i was not being with him. His responce… Read Full Review

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★☆☆☆☆

“Appaling company, avoid at all costs.”

Written on: 17/12/2015 by ed1178 (1 review written)

Simply the worst insurance company I have ever had the misfortune to deal with in 20 plus years motoring. took out a policy online, spotted an error but was told would cost £25 to correct, even though well within cancellation period. Asked to cancel, told finance agreement charge would still apply as separate company - washed their hands completely, sure this is illegal. completely incompetent staff, not an ounce of common sense between them. Argued for hours. As a solicitor I am aware of my… Read Full Review

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★☆☆☆☆

“Absolutely shocking company! ”

Written on: 07/12/2015 by Cariad1983 (3 reviews written)

I have been with Octagon for 2 years. 1st year, problem free. They messed up an adjustment this year, took too much money out, rude on the phone, unwilling to listen, ended up paying me compensation, spent £120.00 on calls as they never call you when promised. Cancelled my insurance without my knowledge, email went to junk, they wouldn't reinstate unless I paid another deposit on top of the one paid days before. All problems resolved by Compliance 4 months later after escalating to FOS… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 06/12/2015 by biggadave2004 (2 reviews written)

BEWARE !!! octagon yes are cheap but that's the only positive I have to say about them . Firstly there customer service are terrible unhelpful and no empathy. They rip you off if you need to change your address with ridiculous charges and interest on top . They don't update details correctly for other services used through them . There breakdown service is also a shambles I was broken down with 2 young children and they did not have correct vehicle or address details because octagon have not… Read Full Review

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★☆☆☆☆

“The worst insurance company ever!”

Written on: 02/12/2015 by CorbinWyatt441 (1 review written)

To say that I experienced a nightmare with this insurance company is an understatement, they are absolutely evil! Poor customer service , so so rude, this company has made my life a misery since joining with them last year, I had a non fault car accident back in the beginning of 2015 and there have been a catalogue of events that have finally broken my spirit! They removed my car after the accident and took it to a scrap although they said they would not, it was really difficult to get back my… Read Full Review

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★☆☆☆☆

“disgusting company”

Written on: 25/11/2015 by Bryant26 (1 review written)

What a nightmare, a year later after blaming me for a non fault accident, they returned the excess i paid no explanation, cost me over £50,in calls on hold forever still a month later no answers. Have put in ths hands of ombudsman, never ever use this unprofessional company… Read Full Review

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★☆☆☆☆

“Bad insurance company”

Written on: 21/11/2015

Be aware octagon Insurance are very unhelpful. Just rang them to update current car insurance policy to change address the cancelled the policy altogether giving 14 days notice to find another insurance. The policy was going on since last six months and the customer service advisor says that they have cancel an existing customer who did not make any claim with them since last six months or any endorsement on driving license just clean since last 8 years with no points. That how they respect… Read Full Review

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★☆☆☆☆

“Worst company I encountered”

Written on: 12/11/2015 by DemetriusSalisbury74 (1 review written)

Octagon insurance is most likely a bad company trying to extort cancellation fees and other costs from their customers. Their customer service is the worst I have encountered. I would highly recommend anyone to stay clear from that company… Read Full Review

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★☆☆☆☆

“Octagon Car Insurance - BAD!!”

Written on: 05/11/2015 by KristenHensley335 (1 review written)

I should start by saying I have been driving for 15 years and never been really disappointed with any of my insurance companies and I do tend to normally move when it's the end of the agreement, so I have been with a good few! However Octagon have been so bad that I thought I had to write a review as this is our (the little peoples) only real power against them. When I initially joined with Octagon I took out the works, no claims protection, low excess, maintenance over. However when I broke… Read Full Review

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★☆☆☆☆

“EVERY HURDLE PUT UP TO NOT PAY MY CLAIM ”

Written on: 28/10/2015 by Brylee12 (1 review written)

I was pushed from pillar to post multiple times during multiple calls - On hold for long periods of times. No one took ownership of the problem. They couldn't give a hoot about me as customer. Multiple efforts by them were made to not pay out a claim - explaining that it would take two weeks for a form to get to a particular department, then another another 2 weeks to be agreed with underwriting, made every effort to pick holes in my policy to NOT PAY OUT! In the end I didn't want the stress… Read Full Review

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★☆☆☆☆

“Appalling Company!!!”

Written on: 22/10/2015 by Gary.Shea (1 review written)

This company does everything it can to make your life awkward especially if the accident is not your fault. We have had to spend nearly £1000 on phone calls to them just for them to do their job. We informed them that there was cctv of the incident on the day of the accident but they didn't get hold of the footage until two days before it was due to be destroyed and only then after we had contacted the company ,which took us 4 mins and 29 secs, after they told us that they couldn't get hold of… Read Full Review

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★☆☆☆☆

“Beware of the worst !!!”

Written on: 15/10/2015 by dimo1 (1 review written)

this company is unbelievable i was insured with them and they mess me about so much and threaten me with cancellations ask me to provide evidence 5 times and make me call their premium line number so many times .they earned more money from phone charges than insuring drivers.worst company ever i have come across for 20 years driving.Beware !!!… Read Full Review

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★☆☆☆☆

“provides incorrect information then chases me!”

Written on: 14/10/2015 by Jojo13_161 (1 review written)

Informed me I had a refund coming to me when I cancelled my policy of over £45. I repeated asked them to confirm this on the phone and they said it was correct. Also received confirmation in writing. However, I then receive letters chasing this money! Turns out THEY made an error and I owe them! Extremely unhappy with the service as they didn't seem to care once I wasn't a customer anymore! They demanded the money and didn't want to hear my complaint as it had all been their error! Won't be… Read Full Review

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★☆☆☆☆

“Not trustworthy ”

Written on: 14/10/2015 by MyaGilbert289 (1 review written)

Having no fault accident they increase premium 700 to 4300. Just rip off . Not worthy for even a single star. Beware … Read Full Review

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★☆☆☆☆

“It's the devil's work”

Written on: 13/10/2015 by Hawkinshj256 (1 review written)

If the devil made insurance companies.... I thought BG insrance was bad… Read Full Review

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★★★★☆

“Best costumer service ever!”

Written on: 09/10/2015 by 83Gonzales (1 review written)

I spoke to the most lovely girl in octagon customer services ever! she was nothing but helpful, would recomend getting through to her every time… Read Full Review

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