Octagon Insurance Reviews

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★☆☆☆☆
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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 18/09/2014 by EverettMcKenzie (1 review written)

Keep far away from that insurer! I already paid extra £50 for phone calls… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 17/09/2014 by Crowley52 (1 review written)

i used a few price comparison sites looking for car insurance and these guys came out cheapest on every one, quoting around £60 pounds per month. when i tried to make a payment to sign up on the next screen the price had shot up to £85 per month. i gave them a call then went through all my details with the guy on the phone and he said it would indeed be £85 per month. it seems the quotes they offer online are just used as a tool to try to get you to ring their call centre. needless to say i… Read Full Review

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★☆☆☆☆

“Online application is load of rubbish as at the end of...”

Written on: 17/09/2014 by McKinney206 (1 review written)

Online application is load of rubbish as at the end of the process it tells you it cannot take your payment as you have not sent documents. You can send documents to the email address it gives but then you have to ohone them to find out what to do next. You might as well have phoned them. For some reason they could not insure my car as it had previously been written off. Tesco / Admiral did not have any problems in the past but a company that nobody has heard off cannot insure the vehicle… Read Full Review

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★☆☆☆☆

“disgusting service!!!”

Written on: 16/09/2014 by Devan283 (1 review written)

i did work with them and its just totally disgusting how they treat they're customers, the claims was shocking at how they rip people off and just they cannot be bothered. i would never recommend this to anyone!! please stay away! i know its cheap but seriously, pay extra for insurance cos you pay cheap you get cheap. … Read Full Review

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★☆☆☆☆

“Appallingly poor company”

Written on: 12/09/2014 by Blairoj420 (1 review written)

Octagon was the cheapest insurance provider on a price comparison site on my new car for me and my partner. I had shopped around and Octagon looked to be a good choice. When I came to purchase the insurance the actual price was double yes double the price that was quoted! The customer service was poor and they weren't interested and couldn't provide me with any answers. Do not use this company !!!… Read Full Review

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★★★★☆

“Better than the reviews say!”

Written on: 09/09/2014 by Polly101 (1 review written)

I just wanted cheap insurance, and Octagon provided that. Then I crashed my car an they told me it was a write off and I was heart broken. I thought it would be difficult but it really wasnt. Other than me having to phone them (and the fact that their number isnt free) I had no problems and they paid out in full. I also spoke to one guy a few times in the office who was great and put my mind at ease, though a couple of their female representatives leave a little to be desired!… Read Full Review

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★★★★★

“Simply the best !!! ”

Written on: 04/09/2014 by 1945Phillips (1 review written)

Can't tell you how pleased I am to be with this insurance company, they paid out quick on a claim that I had to make through no fault of my own, very friendly staff, very helpful, this is the 2nd year I've been with them. Good value for money on policies and extra cover too. … Read Full Review

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★★★★☆

“So far...so Good !!”

Written on: 03/09/2014 by superwallo (1 review written)

Hi, Like most people these days i was on a budget and Octagon came out on top with the cheapest price. Happy with the amount i had been quoted i proceeded to read a few reviews on the company which didn't make good reading at all. That said i decided to check out my current insurer Tesco Bank whos reviews appear to be just as bad...in fact the majority of the companys i checked out had bad reviews...maybe this is down to people not coming here to right any Good press about the service… Read Full Review

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★☆☆☆☆

“The most unprofessional and worst service I've ever...”

Written on: 31/08/2014 by Parathion (1 review written)

I started using Octagon Car Insurance in November 2012 and was initially happy about their "cheap" insurance... Well, now I know why it's cheap, because their service is crap... Although at the beginning it was OK, it all changed one year later in November 2013 when renewal was due and they wanted now a 50% increased premium. The only way to avoid this - so I was told by an Octagon advisor - is to cancel my policy and start a new one, which I did... I signed up online for a new policy… Read Full Review

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★☆☆☆☆

“When are these jokers going to be shut down?”

Written on: 29/08/2014 by LeilaHolloway (1 review written)

Disgusting service from start to finish. Unable to carry out basic tasks. Six months+ to sort out a no fault claim and still cleaning up their mess. Cant get them to confirm no claims not lost. Premium rate phone line and do not respond to emails. Only threatening the financial obusmen will get you anywhere with these disgusting human beings. Avoid!!!! Avoid!!!Avoid!!! I cant stress enough... even if these chumps are the cheapest insurance by 100's of pounds do not use them. reported to… Read Full Review

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★★☆☆☆

“jokers”

Written on: 15/08/2014 by Jaylee251 (1 review written)

been trying to get a policy with this company for a week, due to the amount of "ammendment" [date changes for a better price] they blocked me off. was promised it would be resolved in 24 hours, but 3 days later still blocked, better service from overseas call centre staff. cud have lost my job cos of this mess up from them. really cheesed me off … Read Full Review

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★☆☆☆☆

“Avoid at all costs!!”

Written on: 15/08/2014 by vhAllison220 (1 review written)

I cannot stress enough how strongly I advise you not to insure with this company. Dealing with them is not simple so expect to be passed through from department to department if you ever need anything from them - nobody has a clue what they are doing. After a lengthy process of trying to get my Total Less settlement after a claim being made they then decided to take out my direct debit as normal, despite the fact that my outstanding premium had been settled and taken off my Total Loss Figure… Read Full Review

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Melmel061's Comment

Written on: 26/08/2014

I'm going through this at the moment. My car is a non fault total loss. The amount of stress they've put me under is making me feel ill. Not once have they phoned me to keep me informed, I've had to ring them on an expensive no & am on hold for 20mins before speaking to someone who quite frankly cannot be bothered to even put a tone to their voice. I have now found out that as well as deducting the rest of my premium (£350) off my settlement, they don't suspend yr policy so yr paying for cover you're not using whilst without a car, and worse still if you don't find a car within 30 days they cancel the policy and in my case that means I will have paid for 12 mths cover for 6 wks cover. They've told me to send my v5to them, but I've a probate no plate which they know, but they didn't tell me I've to send this to them to keep my number plate, so it looks like I've lost that too. V upset & stressed over a NON FAULT claim, I can only imagine what a fault claim would cause. Never again !

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★☆☆☆☆

“Do not use”

Written on: 08/08/2014 by 234Tennant (1 review written)

Worst insurance to date. Insured my car for this year with in a week I cancellend it. Why because they are a company that make mistakes on your proposal and charge you for correcting it. I checked it and checked it had a phone call from them it was different mileage and other details they make and charge for it. They also keep phoning to add more items to your policy. Had enough so I cancelled. They was more helpful and polite on cancelling my policy ill give them that… Read Full Review

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★☆☆☆☆

“Absolutely Horrid service”

Written on: 08/08/2014 by fzStokes433 (1 review written)

Tried to pay for new policy via internet their site said declined but they still took payment and now they are refusing to refund as my bank gave auth to pay I wouldn't even tell my friends an family about them as the staff couldn't give a brass ball… Read Full Review

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★☆☆☆☆

“Worst insurance ever”

Written on: 08/08/2014 by Jaelyn258 (1 review written)

They may be cheap but I would never recommend them. If you ever need then it's a 0844 number . This takes 25-40 in a que every time to be connected to the wrong person who don't have a clue… Read Full Review

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★★★★☆

“Ignore Bad reviews”

Written on: 07/08/2014 by 204Holder (1 review written)

Lets face it, anyone who has had a bad experience write a bad review but people who have good experiences don't tend too. I work in the insurance industry and Octagon have been one of my better experiences as a customer. Most of these bad reviews are people who probably did something wrong unintentionally , didn't check documents or don't understand that all companies have admin charges. I'm happy with Octagon and would recommend them… Read Full Review

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★☆☆☆☆

“ex staff member warns against dealings with Octagon”

Written on: 31/07/2014 by BennyBoyBen (1 review written)

I have worked in cusrtomer services pretty much solidly for the past 10 years. I can honestly say that as a human being I was disgusted at the level of service I was asked to provide to Octagons unfortunate customers. They would seem to cancel policies willy nilly, their favourite reason for doing this was non receipt of NCD. There are constant backlogs on this front and the mechanisms provided for the customers to get the details to them were sub standard to say the least. It was shocking… Read Full Review

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★☆☆☆☆

“They are part of One Quote Direct Insurance and many...”

Written on: 26/07/2014 by Jayvon351 (1 review written)

They are part of One Quote Direct Insurance and many people have been ripped off by them. I however am lucky to of challenged this corrupt company and won, the insurance industry as a whole is corrupt. When you take out your policy with Octagon Insurance they purposely change your policy details such as your car age to make your cover invalid if you was to ever make a claim, they also add excess on that shouldn't be on your cover. If you do happen to notice this and call them, they tell… Read Full Review

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★★★★★

“Excellent”

Written on: 23/07/2014 by gbucks73 (1 review written)

I chose Octagon because of price. I was recently in an accident, which was no fault of my own, and they were brilliant. From one call they arranged recovery, then had someone call me about a hire car, then assigned me a legal person to help with anything else (and reclaiming my excess). Within a week of towing my car, which was a write-off, they made me an offer which was - quite honestly - above what I knew the car was worth. They paid by BACS transfer. I say as I find, and I found… Read Full Review

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Victim_Of_Octagon's Response to gbucks73's Review

Written on: 26/07/2014

This is wildly out of step with any other review. Ignore this review and look at ALL the others.

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Gbucks73's reply to Victim_Of_Octagon's Comment

Written on: 28/07/2014

Erm. Excuse me but I speak as I find and they have been terrific with me. I'm sure the negative reviewers have their reasons, but don't make out I'm a liar!

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★☆☆☆☆

“week two octogon insurance”

Written on: 23/07/2014 by Curransi368 (1 review written)

Ok as title week two have sent proof of ncb. Via e.mail.they state I have 0 ncb ...when in fact it quite clearly states 7 years ncb. When telephoned the company on premium rate held in long multi choice system. So you still pay for their mistakes. do not know of any insurance companies that behave in this manner ....my opinion for whatever it's worth stay clear… Read Full Review

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