Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“terible”

Written on: 13/03/2017 by Kaidenq87 (1 review written)

Avoid at all costs. Hidden fees everywere and customer service unprofessional. They charge £50 fee for terminating the agreement and don't even tell you at the time of termination so they can send you a reminder two months later that £50 plus interest needs to be paid. Also they deliberately mistake your details so you can call and amend for £20 fee. After arguing they cancelled the fee but still behaving like is never their fault. … Read Full Review

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★☆☆☆☆

“Was going to renew :(”

Written on: 02/03/2017 by Chaney90 (1 review written)

I am waiting for my renewal letter, which I have asked for twice now and still not received, Also it was so hard to get through to the right department with all the buttons you have to press! Then I was looking through all your reviews and was totally horrified as I am a lady of very senior years and after seeing what has happened to most of you I will certainly not renew!! thank you for your candid words they have helped me a lot. Also cheaper isn't always better!… Read Full Review

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★☆☆☆☆

“Charging GBP 25 for changing details”

Written on: 25/02/2017 by Muhammad245 (1 review written)

I have moved address two weeks ago. And because of that I have to inform my car insurance and apparrently Octagon Insurance charged 25 pounds because of changing my address details. And I was nearly the end of my insurance year and told me that my driving license date was incorrect and because of that I have to pay 42 pounds. THIS IS MONEY MAKING. I WILL NEVER GO BACK TO THIS INSURANCE COMPANY. And the customer service is rubbish! DO NOT ATTEMPT TO GO WITH THEIR CHEAP OFFERS. THEY CHARGE A LOT… Read Full Review

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★☆☆☆☆

“Don't waste your money!”

Written on: 24/02/2017 by Bexterboo76 (1 review written)

I knew my car insurance was up for renewal soon but hadn't received any letters from octagon so decided to call them. Well got through quite quickly (which is unusual based on past experience) and asked when I will be receiving renewal notice. Was advised the current company I was insured through was no longer but not to worry as I would be insured with a sister company great I thought! Well the renewal quote they gave me was shocking more than double than what I was paying.Good job I phoned… Read Full Review

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★☆☆☆☆

“Terrible service and not trustworthy”

Written on: 16/02/2017 by 386Garner (1 review written)

Terrible customer service after hours on hold and getting my policy wrong and then trying to double charge me! DO NOT TRUST this company values its money more than customers… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 14/02/2017 by 482Smith (1 review written)

Awful service. Didnt to listen to me at all. AVOID… Read Full Review

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★☆☆☆☆

“Cancelled Insurance no notification”

Written on: 02/02/2017 by HudsonBoone (1 review written)

They cancelled my policy, left me without insurance so I ended up driving my car for a at unaware I didn't have insurance, they done this 1 month before I was due my renewal which meant I never got my NCB, they have just sent a letter saying I can renew with someone else at double the cost, I searched and found cheaper elsewhere even cheaper than what I was paying octagon. thankfully they don't do insurance anymore and just search a panel of lenders and get commission, an easy sell for shady… Read Full Review

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★☆☆☆☆

“Attempted to cancel”

Written on: 12/01/2017 by Coreyo173 (1 review written)

Upon taking out a car insurance policy I was told to submit proof of NCB etc. which I sent out immediately. I then received an email ,a text and an answer phone message confirming they had been received. To my horror a few days later received a letter saying my policy is to be cancelled as I had not sent any proof of NCB etc., cue another 30 mins on hold trying to get through and a member of their staff confirmed they had received it. A few blissful days pass. Another letter arrives. I… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 06/01/2017 by 262James (1 review written)

I chose octagon because of the cheap price, turned out to be a big mistake. When I phoned up to check prices for changing cars, it turns out they weren't even insuring the correct car!! The staff were awful when trying to deal with this issue, and just kept telling me they were going to cancel my policy. They also said that they could no longer cover me as I worked for a takeaway company, even though I am a manager and not a delivery driver. I would definitely not recommend and will happily pay… Read Full Review

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★☆☆☆☆

“Absolute joke of a company ”

Written on: 29/12/2016 by Aimee1987 (1 review written)

Used this company this year for insurance as it came up the best price! Big mistake! Once they add all the little extras in that you really don't want the insurance price creeped up from the best price to just stupidly priced! They cancelled my direct debit sent me threatening letters telling me my insurance would be void if I didn't make payment even though I had it set up monthly. The amount of times I phoned for them to say the letters got sent in error! My insurance is up for renewal now… Read Full Review

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★☆☆☆☆

“Car insurance bad”

Written on: 21/12/2016 by jrHopkins347 (1 review written)

Whilst we had our insurance policy with octagon for a few months and never had any problems we were disappointed to find recently they had stopped our insurance. We had received no correspondence from them at all no emails no letters no phone calls until Saturday the 17th December we had an email to say the policy was cancelled with no reason why. We had recently made a payment a few days before and had set up a direct debit so we couldn't understand why it was cancelled. After speaking to… Read Full Review

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★☆☆☆☆

“Rubbish, horrible customers services, still my £65”

Written on: 20/12/2016 by bsCarey264 (1 review written)

Rubbish and horrible customers services. After 3 years never claim and in the middle of my policy they would like from me plenty of documents. I call them to explain that I just received a letter and I have my flight in 3h and I can't provide this document in next 3weeks as I will be on holiday. Then they ask me to cancel policy as they need documents in 2 weeks, also they charge me £65. RUBBISH NEVER USE MAKE ME A LOT OF STRESS THAT NOT WORTHY. Cheep company cheep service!!!!!!… Read Full Review

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★☆☆☆☆

“Useless don't bother”

Written on: 20/12/2016 by Nevillezf254 (1 review written)

My work vehicle was hit whilst parked outside my home in the early hours of the morning . The police attended and the guy who was driving the car was found to be a drink driver . Obviously the incident had nothing to do with me as I was in bed asleep . Octagon insurance messed me about all the following day meaning both myself and staff could not work as octagon couldn't get their act together regarding a courtesy car . I've been driving and had car insurance for thirty years and have never… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 20/12/2016 by dominika1978 (1 review written)

Please please please avoid. They cheap but they will charge for every thing.I sold my car and I need to wait 3 weeks for new one-they do not wan to keep my policy-they said then must cancel in 2 weeks.They want to charge me for cancellation 75£(I so not want to cancel-they want to cancel)and some cost I don't know for what it was 67£.Rubbish company,only want money for nothing… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 09/12/2016 by Howard398 (1 review written)

I would have loved to give them zero stars but no option available! Simply shocking and terrible customer services. Went with the cheapest company as you do, they were ok to keep taking my money when there is no claim, but when it came to making a claim all of a sudden all these obstacles kept creeping up on after the other! The claim is still ongoing… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 09/12/2016 by Rasackytja (1 review written)

Simply incompetent!! Agents are slow and lazy, wont do anything for you. God forbid you have to claim with them. I havnt seen my car in 4 months now. And they only have to change the cars locks. Have to call every day to make them do something. Also dont expect a courtesy car from them. I drive an automatic and they only have 1 car!!!!!!!!!! 1!!!!!! Keep throwing words subject to availability! Greedy, incompetent, lazy, worthles company! Stay away!!!!! Never never never!… Read Full Review

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★☆☆☆☆

“No help what's so ever ”

Written on: 09/12/2016 by KiannaLeach (1 review written)

Would never use this company ever again had nothing but trouble no customer service what so ever… Read Full Review

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★☆☆☆☆

“Do no even think signing up with them”

Written on: 03/12/2016 by Coyne359 (1 review written)

Please please please avoid. They cheap but they will charge for every thing. First they got my detail wrong when I got the letter after I registered and when called they wanted £20 from me which I argued and in the end I was not charged. Then I cancelled the policy and I've been told that what was left to pay was £6 then after 2 months and a week I got a letter requesting £60 pounds for cancelation fee. Why I have not been told about this when I cancelled? They are ripoff and should be… Read Full Review

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★☆☆☆☆

“BEWARE WORST COMPANY EVER”

Written on: 03/12/2016 by ZackBrewer271 (1 review written)

ONE OF MY FAMILY MEMBER WAS INVOLVED IN A HIT & RUN, WE HAD THE NUMBER PLATE OF THE DRIVER, BUT IT TURNED OUT THEY WERE NOT INSURED. WHEN WE TRIED TO GET A COURTESY CAR THEY WOULD NOT GIVE ONE EVEN THOUGH THE POLICY STATED WE WOULD GET ONE. MY FAMILY MEMBER WAS LEFT WALKING TO WORK AT 3AM FOR A WHOLE MONTH AND STILL WITHOUT A CAR. WHEN THE CLAIM HAD GONE THROUGH WE WAS LEFT WITH SOME MONEY BUT THEY HAD TAKEN EVERYTHING INCLUDING THE REST OF THE INSURANCE FOR THE YEAR. THEY TREATED US LIKE… Read Full Review

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★☆☆☆☆

“This company should definitely be investigated by ABI...”

Written on: 01/12/2016 by IndiaSlattery (1 review written)

This company should definitely be investigated by ABI and their licence to operate should be revoked with immediate effect. The most grossly horrible insurance company ever. Claims management is non-existent no wonder they keep changing names to Carpenters & now Horizon. Stay away from them who doctored comparable examples to distort the value of my car. I had to report them to Ombudsman but really what they deserved is a USA style hefty fines to deter them ripping off their customers with… Read Full Review

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