Octagon Insurance Reviews

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★☆☆☆☆
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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“They are part of One Quote Direct Insurance and many...”

Written on: 26/07/2014 by Jayvon351 (1 review written)

They are part of One Quote Direct Insurance and many people have been ripped off by them. I however am lucky to of challenged this corrupt company and won, the insurance industry as a whole is corrupt. When you take out your policy with Octagon Insurance they purposely change your policy details such as your car age to make your cover invalid if you was to ever make a claim, they also add excess on that shouldn't be on your cover. If you do happen to notice this and call them, they tell… Read Full Review

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★★★★★

“Excellent”

Written on: 23/07/2014 by gbucks73 (1 review written)

I chose Octagon because of price. I was recently in an accident, which was no fault of my own, and they were brilliant. From one call they arranged recovery, then had someone call me about a hire car, then assigned me a legal person to help with anything else (and reclaiming my excess). Within a week of towing my car, which was a write-off, they made me an offer which was - quite honestly - above what I knew the car was worth. They paid by BACS transfer. I say as I find, and I found… Read Full Review

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Victim_Of_Octagon's Response to gbucks73's Review

Written on: 26/07/2014

This is wildly out of step with any other review. Ignore this review and look at ALL the others.

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Gbucks73's reply to Victim_Of_Octagon's Comment

Written on: 28/07/2014

Erm. Excuse me but I speak as I find and they have been terrific with me. I'm sure the negative reviewers have their reasons, but don't make out I'm a liar!

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★☆☆☆☆

“week two octogon insurance”

Written on: 23/07/2014 by Curransi368 (1 review written)

Ok as title week two have sent proof of ncb. Via e.mail.they state I have 0 ncb ...when in fact it quite clearly states 7 years ncb. When telephoned the company on premium rate held in long multi choice system. So you still pay for their mistakes. do not know of any insurance companies that behave in this manner ....my opinion for whatever it's worth stay clear… Read Full Review

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★☆☆☆☆

“Octagon Insurance- Avoid at all costs!”

Written on: 07/07/2014 by SebastianBrown (1 review written)

I chose Octagon solely because they gave the cheapest quote. Unfortunately during the year I had two non-fault accidents and Octagon were a nightmare both times. Octagon don't keep you updated, they don't answer the phone or respond to emails. You have to chase them up with everything which is extremely stressful and inconvenient. My first accident involved a lorry colliding in to the side of me as he did not check his blind spot. Octagon received notification that the lorry driver had… Read Full Review

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★☆☆☆☆

“THEY MAY BE CHEAP, BUT SO ARE THEIR TRICKS!!!”

Written on: 06/07/2014 by Peterson340 (1 review written)

I foolishly took a policy with them 12 months ago for the competitive price. It was only when they started threatening me over my Proof of No Claims, which I uploaded 3 times, that I read the reviews & realised what a huge mistake I made. Simply becoming aggressive myself when threatened, I made them very much aware of just how far I was prepared to go through the legal system, media and any other governing body I could think of. They eventually acknowledged receipt after initially denying they… Read Full Review

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★☆☆☆☆

“Don't go there!!!”

Written on: 05/07/2014 by Jaylant157 (1 review written)

This is the worst company I have ever used. If I could rate it 0 stars then I would. You can't view statements online without paying, your given contradictory advice by staff, you waste an absolute fortune calling because multiple details in your policy are in accurate. I never read reviews before purchasing, but can honestly say I wish I had. Don't go with them, just pay extra for a descent company a d staff that are not rude!… Read Full Review

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★☆☆☆☆

“You get what you pay for !!!”

Written on: 04/07/2014 by Romero1975 (1 review written)

Just do yourself a favour and pay a bit more with a decent company,my mistake in swapping to this firm cost me 90.00,and I ended up going back to my previous insurer.Fool me once… Read Full Review

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★☆☆☆☆

“Rang to cancel 2 days into the cooling off period to...”

Written on: 02/07/2014 by Dwyerbx1962 (1 review written)

Rang to cancel 2 days into the cooling off period to which customer services say yes sir that is cancelled not a problem. Was due my deposit of £125 back. 5 days later still nothing so phoned them only to be told the under writers have said not to cancel without letting me know. If I'd left it a day later my deposit would have gone. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Robbers, do not buy insurance from this company ”

Written on: 25/06/2014 by EdenBowers (1 review written)

Bought my policy online on Tuesday evening, rung them to cancel at 10.30 am Wednesday morning as there was a problem with the sale of the car and was told there was a £20 cancellation fee (i knew about that) but also £25 direct debit set up fee that was in the premium that won't get refunded then the cost of a days insurance!!!! i reckon I'm going to lose £70+ which is ridiculous, i understand they have to charge a cancellation fee but the rest is unnecessary. I'll certainly not be getting… Read Full Review

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★☆☆☆☆

“Now i know why its cheap..”

Written on: 22/06/2014 by 498Kenny (1 review written)

I get cheap qote from this company, i read all reviews, i was about to payment, i just call to ask a query. i was staying on hold 18 minuts then u give up. Bad business policy. No one pick up the Phone. same time i just change my mind about this company, if they are not welcoming new customers phone, so its mean all feed back was real. they have no call centre or listen the people,thats why they have cheap insurance policies… Read Full Review

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★☆☆☆☆

“Discriminating Scamming ruthless illegal insurance...”

Written on: 18/06/2014 by octagoncriminals (1 review written)

I called octagon to change my occupation, they tried to add a fine/fee of £53 when i explained im still working my notice of 10 weeks i was told i still had to pay now. I have since found from the regulators this was an illegal ploy to exploit money from its more vunerable customers. They prey on the old or misinformed customers they have, a truley ruthless insurance company who also down value your vehichle by half. They paid me £200 for a mint merc a class 2000 year, i had paid £1475 2… Read Full Review

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★☆☆☆☆

“Disgusting service just terrible ”

Written on: 14/06/2014 by Nbezza08 (1 review written)

Called Octogen to add an additional driver to my policy as I did many times with my previous insurers. Was asked the nature of my business and was told (dispute being insured for 6 months) that octogen do not cover my business sector !! Despite discussing this with them when taking out my policy and also in April when I changed the vehicle over. The lady at their call centre advised me to "look elsewhere for a policy"........fantastic service !! Well today I received a letter saying that my… Read Full Review

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★☆☆☆☆

“Awful, Money grabbing, badly staffed and hidden extras!!!”

Written on: 13/06/2014 by Johnybecool (1 review written)

First things first... AVOID like the plague! I agree with the over 281 bad reviews! And not the 10 reviews from 2-5 stars. 281 Terrible reviews is saying something!! I didn't move my insurance money across when required by accident. But because there was not enough in my account to pay at that moment in time, I get charged from my bank but then find I also get a letter from Octagon saying they will cancel my policy in 10 days. Then the next day, payment is made plus an extra £20. But this is… Read Full Review

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★☆☆☆☆

“truly dreadful”

Written on: 09/06/2014 by lawson1 (1 review written)

From the 0844 number costing a fortune, through to the hapless and hopeless staff, the glacial speed of dealing with the claim and everything in between. PLEASE don't make the mistake of using this company. I did and am still regretting it… Read Full Review

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★☆☆☆☆

“Cs”

Written on: 31/05/2014 by 416Salisbury (1 review written)

Trying to change my insurance details as changing my vechicle can not get through to the customer services been on hold for over 20 mins and no answer tried 3 times at a cost to me what I need to do is so simple it's a pity that they don't pick up the phone as would save people a lot of stress and money terrible company to deal with would not reccomend… Read Full Review

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Priorr1's Comment

Written on: 09/06/2014

Couldn't agree more. I was ringing from Singapore and was on hold for 30 minutes before giving up. I'm not looking forward to the wife seeing the telephone bill!

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★☆☆☆☆

“Worst company ever!!!!!!!”

Written on: 28/05/2014 by Lotty1984 (1 review written)

Please avoid this company like the plague I wish I had! Took my insurance out with these idiots as was the cheapest and nothing but trouble from day one. First kept telling me to call premium rate number everyday was something else they need to know. Can never get through an hour each time on hold paying for this for them to ask me another stupid question. Then after telling me everything was fine I get another message the next day saying to call them yet again on that stupid number then they… Read Full Review

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Manoman.clearance's Response to Lotty1984's Review

Written on: 30/05/2014

you would be smart too contact the ombudsmen asap and file you complaint asap

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★☆☆☆☆

“Disgusting”

Written on: 22/05/2014 by JadeHaley1977 (1 review written)

Customer service you can never directly get through to them in fact i havent been able to get threw i insured my car was waiting on my no claim bonus proof to come to send them and when it did arrive i trieddddd to contact them however never got through then they cancelled my insurance and they sent me a email 5 days later saying by the way ur insurance has been cancelled because i havent sent them proof and i did so theyve cancelled my insurance and kept my money and i stilllll cant get… Read Full Review

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★☆☆☆☆

“Do not Insure with this Company!!!!!!!!!!!!!!!!!!”

Written on: 21/05/2014

The worst Customer Service I have ever come across! I had a non-fault accident last July and the claim procedure was terrible. I have now received my renewal letter and it states I have an "at fault accident" pending against me and that mt protected NCB is affected? They are quoting 50% more than last years premium because of this. I would never ever recommend or use this Company ever again!… Read Full Review

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★☆☆☆☆

“Under NO circumstances!!”

Written on: 16/05/2014 by nzEmery41 (1 review written)

Do not touch this insurance company. I have never known such bad customer service. You are tranferred from from department to another equally as unrelable and incompetent! I had an accident (1st one ever) 1 year ago which is unresolved although someone hit my parked car when i was in work, clearly not my fault!! Octagon were not quick to process anything, i have sat on hold for hours, sent emails and complained to managers. YOU WILL REGRET paying them your premium, even its the cheapest i… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH? STAY AWAY”

Written on: 15/05/2014 by Sw35 (1 review written)

The worst insurance I have ever dealt with and I have been driving 12 years. They charge your initial fee then cancel your car insurance. All with no good reason. This company needs sorting out!!!!! If I could leave less than 1 star then I would have!!!!!… Read Full Review

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