Octagon Insurance Reviews

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Octagon Insurance

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Latest Reviews

★☆☆☆☆

“Barge pole... Not touch...”

Written on: 22/05/2016 by pjGibson1945 (1 review written)

Seriously avoid this company if you value your sanity. Their service is disgraceful. They farm out the work to as many different companies as possible making it impossible to move on any claim and they will mess you around as much as they possibly can. Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“Almost lost my license due to octagon insurance ”

Written on: 14/05/2016 by 482Shaw (1 review written)

When I bought my insurance from octagon I inform of minor modifications, they told me that if I don't want to insure those small modification then I can drive with them but they won't be covered. Yesterday police stopped me and check my insurance they asked me if my scoop is insured and contacted octagon . Octagon said that nothing is covered and they are cancelled my insurance on the spot! My car is in impound now a loss of 2 days of work, £260 recovery fee 6 points on license for driving… Read Full Review

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★☆☆☆☆

“Criminals”

Written on: 07/05/2016 by Simmzfour (1 review written)

I wish I could give this zero stars as this company are criminals, since taking up this policy this insurance company has made it almost impossible for me to be insured by them after taking my deposit for some reason my emails wasn't coming through to them which is the email they had on file so they didn't get my no claims bonus I woke up to an email at 4 o'clock in the morning saying that my policy is cancelled knowing I couldn't call anybody to after 9am. Customer service was very unhelpful… Read Full Review

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★☆☆☆☆

“Joke of a company!!!”

Written on: 03/05/2016 by j18sjj (1 review written)

I had my car stolen from a hospital car park the night my twins were born, got told I cant have a courtesy car as my car wasn't in a crash, so had no vehicle to get back and for the hospital when my children were in intensive care.The people who work at Octagon didn't have a care in the world(Scouce call centre) so I'm still left without a car 1 and a half months later even though my car was recovered and badly damaged 2 weeks later..they have a different company for each department apart from… Read Full Review

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★☆☆☆☆

“Poor insurance company and poor customer service ”

Written on: 27/04/2016

We have received nothing but trouble being with octagon. We had a car accident that was not our fault, it was caused by an uninsured drivr. most of the repairs to our vehicle were not accident related, so we have had to pay out a lot of money. Communication from the call centres is poor and they couldn't care less. 2 months later we have our vehicle back and will be changing our insurance company… Read Full Review

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★☆☆☆☆

“Misleading, lied about premium price”

Written on: 20/03/2016 by 243Dickey (1 review written)

I renewed with octagon this year as when I called to renew it came up as £200 cheaper than last year. When I recieved my letter from premium credit it said u am paying £10 more a month than last year. I will be cancelling my policy tomorrow I feel mislead and robbed absolutely disgusted. … Read Full Review

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★☆☆☆☆

“steer clear”

Written on: 10/03/2016 by pigletwolfietaz1983 (1 review written)

This company are terrible my partner has been with octagon for nearly six years and a few days ago she purchased a second car and she decided to insure through the same company only to be told after paying £110 deposit that they will not accept her no claims on a second vehicle and was told that she has 11 days then they will cancel the policy unless she wants to pay £580 more to insure the car without the no claims. In the past we have recommended so many people to this company but never… Read Full Review

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★☆☆☆☆

“absolute lying thiefs”

Written on: 08/03/2016 by KoltenKehoe (1 review written)

I went with octagon because they were the cheapest option. I wish I read reviews before now! My issues started when I had to send my NCB, my last insurance company were being pains in the backside when trying to get my NCB , so i rang my insurance company before and they sent me it. I had email correspondence with octagon explaining the whole situation and they were nice and said that if i put them as third party on my old policy they would speak to them and verify it. So i rang up my old… Read Full Review

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★★★★★

“Day 5 all documents exchanged.”

Written on: 23/02/2016

A name issue was sorted and no claims actually increased when I found a more recent proof. Took five days incl weekend, received all documents online today, really happy so far. Used phone for name change, took 9 minutes. Used chat online for no claims issue, took six minutes… Read Full Review

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★☆☆☆☆

“Worst Insurance Company Ever”

Written on: 19/02/2016 by viccsaint (1 review written)

This is the worst insurance company i have ever come across its been 1 year they refused to pay out my stolen car GIVING ME SOME STUPID EXCUSES, now they sold my car without any consent from me, so now am reporting them to the ombudsman and suing them on top of that, please do not even think of going with them on top of that they have the worse customer care i have ever come across and the worse customer care when you claim. Disgrace OF A COMPANY, they should close companies like this… Read Full Review

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★☆☆☆☆

“STAY AWAY ”

Written on: 28/01/2016 by Adrian76 (1 review written)

I phoned to get my van insured the man was very rude and unprofessional, this is most definitely the worst customer service I have ever experienced, I found the quote online to be £100 cheaper than the other company's but wouldn't let it go through without calling octagon directly, I had my card details ready at hand but the chap kept telling me I need legal protection which I refused and that's when he got rude, he also started saying I need to get my annual mileage exact as I put I would be… Read Full Review

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★☆☆☆☆

“Totally incompetent!!!!!!! Avoid like no matter what.”

Written on: 18/01/2016 by ipMcCulloch123 (1 review written)

Worst experience so far with any insurance provider. Found what looked like a fantastic quote online, tried to pay but was blocked. Called in the morning and told that the quote had increased by 400 pounds?! I found another great quote online the following day but was blocked again. Called them up and was informed that If you are blocked once, you are “permanently” blocked and must call in to make any payments, this means that you cant go for any of the “great” quotes available… Read Full Review

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Honeypie1's Comment

Written on: 18/01/2016

Please please be VERY glad you've been blocked.
Believe me when I say the stress you may be feeling now is nothing compared to the stress of being "insured" with them.
They take your money and do whatever they want with it.
Your money definitely isn't paid to help with insurance!!

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★☆☆☆☆

“AVOID THESE RIP OFF MERCHANTS & THERE AWFUL CUSTOMER...”

Written on: 11/01/2016 by ade5vans (1 review written)

My partner and i had a quote from comparethemarket.com from Octagon for car insurance, they quoted £765 to which when we rang on an evening we were informed that they would have to refer to an insurer the following day, when they came back to us the price had increased by over £200, they said becasue one of my partners claims was fault, which it wasnt, basically she notified the insurers of the incident and fixed the car herself, Octagon said this was fault, I ahve worked in insurance myserlf… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 02/01/2016 by Levesque111 (1 review written)

I am a current octagon customer. I had a crash on 15.12.15 and so far they have done nothing. I had to chase for a replacement car for 2 weeks. The soluciters for my personal injury never got in contact and i had to arrange this myself with a 3rd party. My car is still sat on my drive as after not turning up 3 times the engineers have not even looked at my car to date. Octagon never tell you whats going on never help and have spent my time trying to sort this out even though thats what i… Read Full Review

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Hudder39's Comment

Written on: 02/01/2016

snap mate just smashed windscreen rang them up cos im fully comp and was told im not covered for windows , then while looking at my cover find out they added a accident to my policy that iv never had ???????????

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★☆☆☆☆

“Really bad company ”

Written on: 21/12/2015 by 245Davies (1 review written)

Absolutely disgraceful. My premium had gone up by five pounds and when the paper work came through found i was expected to pay over 100 pounds for my five pound increase. So i called them up only to be tild that legal cover had been added to my policy without my knowledge. When speaking with this man on the phone i began to speak part way through his blabbing on and then was spoken to in a disrespectful way and so i asked him why he was being so abrupt as i was not being with him. His responce… Read Full Review

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★☆☆☆☆

“Appaling company, avoid at all costs.”

Written on: 17/12/2015 by ed1178 (1 review written)

Simply the worst insurance company I have ever had the misfortune to deal with in 20 plus years motoring. took out a policy online, spotted an error but was told would cost £25 to correct, even though well within cancellation period. Asked to cancel, told finance agreement charge would still apply as separate company - washed their hands completely, sure this is illegal. completely incompetent staff, not an ounce of common sense between them. Argued for hours. As a solicitor I am aware of my… Read Full Review

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★☆☆☆☆

“Absolutely shocking company! ”

Written on: 07/12/2015 by Cariad1983 (3 reviews written)

I have been with Octagon for 2 years. 1st year, problem free. They messed up an adjustment this year, took too much money out, rude on the phone, unwilling to listen, ended up paying me compensation, spent £120.00 on calls as they never call you when promised. Cancelled my insurance without my knowledge, email went to junk, they wouldn't reinstate unless I paid another deposit on top of the one paid days before. All problems resolved by Compliance 4 months later after escalating to FOS… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 06/12/2015 by biggadave2004 (2 reviews written)

BEWARE !!! octagon yes are cheap but that's the only positive I have to say about them . Firstly there customer service are terrible unhelpful and no empathy. They rip you off if you need to change your address with ridiculous charges and interest on top . They don't update details correctly for other services used through them . There breakdown service is also a shambles I was broken down with 2 young children and they did not have correct vehicle or address details because octagon have not… Read Full Review

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★☆☆☆☆

“The worst insurance company ever!”

Written on: 02/12/2015 by CorbinWyatt441 (1 review written)

To say that I experienced a nightmare with this insurance company is an understatement, they are absolutely evil! Poor customer service , so so rude, this company has made my life a misery since joining with them last year, I had a non fault car accident back in the beginning of 2015 and there have been a catalogue of events that have finally broken my spirit! They removed my car after the accident and took it to a scrap although they said they would not, it was really difficult to get back my… Read Full Review

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★☆☆☆☆

“disgusting company”

Written on: 25/11/2015 by Bryant26 (1 review written)

What a nightmare, a year later after blaming me for a non fault accident, they returned the excess i paid no explanation, cost me over £50,in calls on hold forever still a month later no answers. Have put in ths hands of ombudsman, never ever use this unprofessional company… Read Full Review

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