The Furniture Shop UK Reviews - www.furnitureshopuk.com

★★★★★
4.7 / 5
94% of users recommend this
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Latest Reviews

★★★★★

“good service ”

Written on: 13/11/2014

Hello I just wanted to say how pleased I am with my sofa, and the delivery which was exactly when they said it would be. Although I paid the extra £10 for a two man team only one man turned up, through no fault of his own, but he coped admirably. I would certainly recommend The Furniture Shop Uk to my friends… Read Full Review

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★☆☆☆☆

“very poor customer service”

Written on: 03/11/2014 by can84monmo (1 review written)

Purchased a lovely looking oak tv cabinet on their EBay store and paid for it immediately on 14th October. Cannot review the quality of the actual item as I still haven't received it on 3rd November. At no time has the company contacted me to explain the delay or speak to me. I have had to phone them to ask where my cabinet is. Every time I ring I get a different story and a different new date for alleged delivery. The gentlemen who answer the phone are rude and completely unapologetic. The… Read Full Review

Fsuk's Response to can84monmo's Review

Written on: 10/11/2014

You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.

Unfortunately this customers TV cabinet has found to be damaged when it arrived in our warehouse the night before it was due for delivery. As we check the furniture before we deliver it, this item could not be sent. We phoned the customers phone number but she had only given us her works number. When she was told that she wasn't getting her delivery she wasn't happy. I would think she would have been even unhappier if we had of sent her a damaged TV unit. We explained we needed to get a new one from the suppliers, this took longer than usual but we did get it. The customer had phoned in between us getting it to find out when it would be delivered. On the Friday we had said it should be the following Tuesday but due to delivery issues we had to change it to a Thursday. After hearing this the customer then decided to go and vent her anger by writing poor reviews anywhere she could about our company. As she had done this before we delivered her TV unit we took the decision to cancel her order and refund her money. Upon further investigation we could see that this customer has left poor reviews for lots of other businesses. For anybody reading this you will see that this one customers review is out of character with all of our others.

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★★★★★

“A great service”

Written on: 21/08/2014

Delighted with order of vancouver expressions oak table and chairs. Excellent customer service, good delivery would recommend… Read Full Review

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★★★★★

“Good price. Excellent service.”

Written on: 15/04/2014 by LoganHickey (1 review written)

Reliable and friendly, Helpful with assembly on delivery As a company you put the customer first, you deserve to succeed as a company Product good quality Thank you… Read Full Review

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★★★★★

“OUTSTANDING Company”

Written on: 07/03/2014 by JMRichards (1 review written)

I have recently purchased a dining table after a great deal of searching. This company had the table I wanted at a substantially lower price than any other site and free delivery to boot. I was admittedly a tad worried about the quality of the product because of the low price. I cannot emphasize enough how beautiful this table is in person. I cannot wait to entertain and show it off. Both the product and the service are outstanding. Do not hesitate to purchase from this company. I should… Read Full Review

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★★★★★

“Very quick delivery”

Written on: 01/03/2014

Got quick replies to queries and delivery was really quick - ordered Tuesday pm, delivered in one hour slot by Thursday noon!!! If only all companies did this too… Read Full Review

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★★★★★

“Fantastic service, beautiful furniture. Arrived...”

Written on: 24/10/2013

Fantastic service, beautiful furniture. Arrived exactly when expected. Good value for money… Read Full Review

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★★★★★

“Great Prices!!! Great Delivery!!!”

Written on: 27/09/2013 by SussexDan (1 review written)

I've bought many items of furniture from the Vancouver Oak range at The Furntiure Shop UK over the last few years and cannot fault my "customer experience". I keep coming back because their prices are genuinely the loweest I can find on the internet. I receive prompt confirmation of my order and delivery is quick, even though I live far away. Delivery of large furniture items can sometimes be quite frustating. Delivery man not caring about how they get the item into someone's house, push a… Read Full Review

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★★★★★

“Thrilled with Reclaimed Elm Table”

Written on: 20/06/2013

Recently purchased a reclaimed elm dining table from Furniture Shop UK and couldn't be happier. Delivery was brilliant - delivered within the hour time slot they gave me. My table was checked on delivery and I'm totally delighted with it. Great price, great purchase. Many thanks… Read Full Review

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★★★★☆

“I am pleased with the Vancouver nest of tables. They...”

Written on: 17/06/2013

I am pleased with the Vancouver nest of tables. They were as shown and described… Read Full Review

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★★★★★

“good service ”

Written on: 14/06/2013

good service, good delivery, good communication and good product. Changed delivery date to suite me no problem… Read Full Review

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★★★★★

“First Class Service”

Written on: 13/06/2013 by nlclayton (1 review written)

Very patient on selecting a convenient delivery time, really helpful and smiley delivery drivers. First class service, would highly recommend… Read Full Review

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★★★★★

“Vancouver Hi -Fi unit”

Written on: 12/06/2013 by julianb08 (1 review written)

Cannot recommend the The Furniture Shop UK enough, they were very prompt answering any questions about the product I had, price was excellent and delivery very prompt with no problems and Hi fi unit looks lovely. If you want furniture these are the guys to buy from… Read Full Review

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★★★★★

“New Filling Cabinet Looks Great”

Written on: 12/06/2013

I was very impressed with the customer service that I received throughout the ordering process . I was called very quickly to be told that my item would take a few weeks, so my expectations were managed well. To their credit I was called again a few weeks later to let me know that my cabinet had arrived and we arranged a convenient time to deliver. The Filling cabinet arrived yesterday at the exact time I was told - I was thrilled and had the rest of the afternoon to myself! The cabinet… Read Full Review

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★★★★★

“Excellent Service and Product”

Written on: 02/05/2013

I was a little bit hesitant about ordering a large item of furniture 'online' but after having made contact with the company before placing an order I decided to go ahead. I was not dissapointed - this company went out of their way to ensure I achieved the best possible price for an item which was subject to a price increase and made several telephone calls to enable me to achieve this. The item (Etienne Sideboard) arrived yesterday - excellent quality, good solid mahogany - it is everything… Read Full Review

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★★★★★

“Ribbed italian sofa”

Written on: 27/03/2013 by Pauline32 (1 review written)

Thanks for the really good service I received from the furniture shop . delivery was as promised with no problem at all .i would recomend your company and will buy from you again. Ayr Scotland… Read Full Review

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★★★★★

“An great purchase!! ”

Written on: 15/02/2013

From start to finish this was a seamless transaction, from searching online, connecting with them directly, purchasing online and subsequent delivery, the whole process was fantastic. The guys that delivered were awesome ad really took care in what they were doing. I would certainly recommend this company. And subsequently, one of the products was damaged upon unpacking and they have agreed to resolve this issue with no quibble at all, exactly the type of service you would expect… Read Full Review

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★★★★★

“Brooklyn Reclaimed Oak Bed ”

Written on: 20/12/2012

What a beautiful piece of furniture. We purchased the superking and we are extremly thrilled with it. It looks fantastic, and even the slats are solid oak. Really pleased with it and the price. Service was excellent, arrived when it was supposed to. Drivers rang half an hour before so I could still work on that day, and they were curtious and helpful. Thanks… Read Full Review

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★★★★★

“Highly Recommended”

Written on: 10/12/2012

We were thrilled with the dresser base and the service we have received from The Furniture Shop UK. I must admit, for the price, I was concerned that the quality might be compromised but that has not been the case at all. It matches perfectly with a table we paid £000's for! We were also impressed by how quickly they were able to deliver to us, that delivery was not charged for and that we were phoned ahead to give a timed delivery within a 1 hour window. Their drivers arrived promptly and… Read Full Review

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★★★★☆

“Fast delivery. Nice bookshelf.”

Written on: 02/12/2012

Lovely bookshelf. Fast delivery, good communication. Only downpoint is that it looks like oil was spilt on the top at some point leaving a bit of a splash mark. Didn't notice it when first delivered and I'm sure it will go when I oil the item myself… Read Full Review

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