Solus Reviews - www.solusarc.co.uk

★★★★☆
4.4 / 5
1698
88.5% of users recommend this
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Latest Reviews

★★★★☆

“good”

Written on: 23/01/2017 by 209Hanley (1 review written)

when man first arrived @ my home checked my car over said were scratches on back door i could not see them he agreed in the end there was none but did not give me a copy of form he filled out he could have written any thing on as i had no proof but signed it by me… Read Full Review

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★★★★☆

“Fast efficient service”

Written on: 23/01/2017 by yuMcCall476 (1 review written)

Friendly and helpful staff. Quick turn around with work. Happy with results… Read Full Review

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★★★★★

“Excellent all round service ”

Written on: 22/01/2017 by CS7XX (1 review written)

Solus went over and above the usual customer service in my eyes.. The work carried out has been excellent and the guarantee that comes with the repairs is piece of mind. I cannot thank them enough for getting my car back to me fully repaired.. The pick up was swift, I received regular calls to let me know the progress that was being made and once the repairs and checks were complete, my car was returned the next day.. I would recommend them to anyone… Read Full Review

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★★★★★

“my car returned”

Written on: 22/01/2017 by KamariMcLain287 (1 review written)

100% efficient service, polite and helpful staff at every point of contact… Read Full Review

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★★★★★

“Excellant Customer Service”

Written on: 22/01/2017 by ReginaChaney (1 review written)

car went in for repair 2 weeks ago, all done very happy with the results. called to advise on situation of repairs throughout, estimated date of return was kept to. Overall very happy… Read Full Review

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★★★★☆

“great service!”

Written on: 22/01/2017 by Ayers1989 (1 review written)

My car was taken to Solus off the back of an insurance claim after someone had damaged my car. It was damaged on the Saturday, solus were informed by my insurance company and the car was picked up Monday morning by 12pm which was great! There was no hassle for me, the car was picked up and I was fully informed of what was happening, how long it would take, whether it was on schedule to be completed etc... There was flexibility with where the car got delivered back to, I was able to change it… Read Full Review

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★★★★★

“Accident repair ”

Written on: 22/01/2017

Thank you Solus for the great service you provided at all stages in dealing with my car repair, from your speedy contact at the outset, to the excellent final repair and delivery back of my vehicle, in as short a time as possible… Read Full Review

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★★★★★

“made my car like new”

Written on: 20/01/2017 by Urielz494 (1 review written)

fantastic service from start to finish by every member of the team and would wholeheartedly recommend this team to all my family and friends… Read Full Review

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★★★★★

“excellent service all round ”

Written on: 20/01/2017 by Quona (1 review written)

The whole service was excellent. Communication was fantastic. The turnaround time on the work was really good. All members of staff that I had contact with were brilliant Very many thanks … Read Full Review

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★★★★☆

“Repair ”

Written on: 20/01/2017

I'm very happy with the repair that has been done. The garage was chosen by my insurance company. The only thing I was a bit annoyed about was the distance from my house to the garage and having had 90 miles put on my clock we also had to pay for the petrol ourselves. Overall very happy but would prefer a garage nearer to our house. Not the fault of the garage though! Excellent service and very quick turnaround… Read Full Review

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★★★★★

“Excellent Service .satisfactory outcome”

Written on: 20/01/2017

We are really pleased with the work carried out on our vehicle and the service we received from the very first phone call. All the staff we dealt with were very professional,helpful and kept us informed of the progress of the repair. A very satisfactory outcome… Read Full Review

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★★★★★

“Excellent service and workmanship”

Written on: 20/01/2017 by eyPeterson172 (1 review written)

From start to finish can't fault the quality of the service provided. Claim was quickly handled along with prompt recovery and delivery of a courtesy car. Got my vehicle back in pristine condition and no evidence of an accident can be seen. True professionalism with expert service… Read Full Review

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★★★★★

“Efficient smooth service ”

Written on: 20/01/2017 by Devine449 (1 review written)

Everything was sorted with curtesy we were kept informed all along car repaired fantastic… Read Full Review

Solusarc's Comment

Written on: 20/01/2017

Good morning

Thank you for submitting a review, great that you were kept informed and the repairs were done to a great standard.

Please can you confirm which site completed the repairs so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent,professional, and comprehensive service.”

Written on: 20/01/2017 by Kylee367 (1 review written)

A pleasure to deal with. Excellent, professional, and comprehensive service… Read Full Review

Solusarc's Comment

Written on: 20/01/2017

Good morning

Thank you for submitting a review, please can you confirm which site the car went to so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Delivered what they promised”

Written on: 19/01/2017 by Dunnen (1 review written)

Solus, Erith were the named by my Insurance Co to repair damage to my car. They made the whole process easy and stress free from start to finish. Everyone I dealt with was polite, informative and friendly, including the driver from D & G Recovery who collected my car and delivered the courtesy car. I was kept udated by phone, text and email. I asked for extra work outside of the claim, no trouble and was cheaper than a quote from another company. The finished job was great and ahead of time -… Read Full Review

Solusarc's Response to Dunnen's Review

Written on: 20/01/2017

Good morning

Thank you for submitting a review, it's brilliant to read how well everything went from start to finish. Even better the team had the job finished ahead of time with additional work.

I have passed your comments onto the team in Erith to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“First Class Service”

Written on: 19/01/2017 by Sandy1943 (1 review written)

Delighted with the first class service offered by Solus. From the first contact, they were very helpful and telephoned with regular updates on our repair. They made sure the vehicle was ready for us when I told them we were going away The vehicle was returned today and they have done a really good job, the car looks like new. We would definitely recommend them. It was like the service you used to get. Great communication with 'real' people and exceptional workmanship. Thank you… Read Full Review

Solusarc's Response to Sandy1943's Review

Written on: 20/01/2017

Good morning

Thank you for submitting a review and letting us know how well everything went from updates to getting the car back looking like new.

Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fiat 500 Repair”

Written on: 19/01/2017 by Sinclair324 (1 review written)

Solus have made this issue stress free The car was picked up from our address, we were then kept in the loop on progress, and then the car returned to us within a few weeks and this included the break for Christmas All good any nothing I did not like about the service Very impressed and would recommend… Read Full Review

Solusarc's Comment

Written on: 19/01/2017

Good morning

Thank you for taking the time to submit a review, lovely to read how well everything went. We have a couple of sites that cover the Essex area please can you confirm which site the car went to?

Many thanks
Cathy
Solus Customer Care

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★☆☆☆☆

“Very Traumatic poor experience ”

Written on: 18/01/2017 by conway415 (1 review written)

My recent repair to my vehicle was very poor.wrong colour shade of paint, boot lid still out of line, reverse sensors not working and now rust coming through in repair area.they said that the car goes through their quality control before it gets sent back to customer. Who ever does this check must be blind! Also when the Solus representative picked up the courtesy car we had they and I signed a damage inspection document which showed there was no stone chip on vehicle.the courtesy car was then… Read Full Review

Solusarc's Response to conway415's Review

Written on: 19/01/2017

Good morning

Thank you for submitting a review, I am sorry to read you haven't had a pleasant experience. I would like to look into this further if you could please let me know which site the car went to and the first part of your registration, from there I will locate the information about the courtesy car.

Many thanks
Cathy
Solus Customer Care

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Conway415's reply to Solusarc's Comment

Written on: 20/01/2017

Solus Warrington, FL58K

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Conway415's Response to conway415's Review

Written on: 20/01/2017

Warrington Solus FL58k

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★★★★★

“Helpful efficient great service ”

Written on: 18/01/2017 by RolandJ (1 review written)

We found solus helpful and efficient they did a great job and kept us informed right through. Collecting and returning our car was brilliant. Thank you… Read Full Review

Solusarc's Response to RolandJ's Review

Written on: 19/01/2017

Good morning

Thank you for submitting a review, great to read how well everything went and that the team kept you updated.

I have passed your comments onto the site.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service ”

Written on: 18/01/2017 by 1977Sparks (1 review written)

Luton Solus: A fantastic speedy service. Very friendly on the phone and in the office. Would highly recommend to anybody. Thankyou… Read Full Review

Solusarc's Comment

Written on: 18/01/2017

Good morning

Thank you for submitting a review, great to read how well everything went with the team in Luton and that you would recommend us.

Many thanks
Cathy
Solus Customer Care

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