Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★☆☆

“Could do so much better”

Written on: 20/09/2017 by TheMaynemansDad (1 review written)

Despite a communication overload, the end result was a let down as the car was returned to me without being properly checked or cleaned. The car went to the bodyshop in a reasonably clean condition however it was returned with bits of masking tape still on the underside and door shut and a very large dusty hand print on the front passenger seat. The car had not been fully cleaned on the outside or the inside as apart from the handprint, there was a long hair on the passenger seat which… Read Full Review

Solusarc's Response to TheMaynemansDad's Review

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry to read that the car hadn't been fully checked or cleaned before being returned. Please can you confirm which site your car went into as we have a couple of sites that cover St Albans.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good comms; efficient, polite, and quick”

Written on: 20/09/2017 by EliSutherland (1 review written)

Good comms; efficient, polite, and quick. I don't know what more to say as the car once again looks as good as new… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about the service. I would like to share your comments please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Speedy, quality service ”

Written on: 20/09/2017 by PatienceChristian (1 review written)

Very pleased with the service Solus provided. They picked up and dropped off my car within and completed the repairs within 1 day. My car was cleaned both inside and out, which I was not expecting but was appreciated. … Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received and how quick the team got the car repaired. Please can you confirm which site your car went into.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service!”

Written on: 20/09/2017 by zdMelton172 (1 review written)

Our car was collected from our offices and the repair was carried out very quickly. We were slightly dubious as we normally choose BMW to repair our car but we were pleasantly surprised that the repair by Solus was carried out to perfection… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received. I would like to share your comments with the team but we have a few sites that cover London.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“review”

Written on: 20/09/2017 by TalanRoberts27 (1 review written)

All very good and very friendly helpful staff. Only complaint is that I wasn't aware that my car would be in for longer than 1 or 2 days and had to arrange a rental car quickly… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review, sorry that the team didn't let you know about the delay. I have passed you comments onto the team to ensure this doesn't happy to other customers.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic Job”

Written on: 20/09/2017

I am really happy with the quality of work, the staff were all really friendly and helpful and kept me up to date with a progress report on my vehicle. I would happy recommend their services… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know that the team did a fantastic job. Please can you confirm which site your car went to so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Brilliant service, quick and easy”

Written on: 19/09/2017 by Gavlee (1 review written)

I had 2 accidents recently, and my cars were dealt with by 2 different accident repair centres. The first was long winded, involved lots of visits to the auto centre. The repairs took about a month and communication was very poor from the centre. Solus were the complete opposite though. Really helpful and professional, repaired my car in 2 days, and were a pleasure to deal with. Thank you so much. You even gave me my car back cleaner than it has ever been - even cleaning inside the petrol flap… Read Full Review

Solusarc's Response to Gavlee's Review

Written on: 20/09/2017

Good morning

Thank you for submitting a review sorry to read there have been two accidents recently. However, pleased that you were happy with the service and repairs from Solus. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very efficient and kept me up to date on the repair ”

Written on: 19/09/2017

My car was picked up and delivered back to me on the day and time promised. I was kept informed throughout the time my car was being repaired and it came back not only repaired but clean inside and out… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and that the car was ready on time. We have a few sites that cover Kent please can you confirm which site your car went into.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service”

Written on: 19/09/2017 by LisaML (1 review written)

All my dealings with Solus were very positive, once my car was collected I was kept up to date with the progress with the repair. The staff at Solus were very professional and helpful. Would recommend and be happy to use again… Read Full Review

Solusarc's Response to LisaML's Review

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know that you received an excellent service. Please can you confirm which site your car went into so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great repair to our vehicle..”

Written on: 19/09/2017 by Byheck (1 review written)

Our vehicle had just been returned to us all clean and shinning following its accident repair.. We are very happy and impressed at the standard of the repair. All along Solus kept us informed to the status of our vehicle with the staff being very friendly and courteous.. I am happy to recommend Solus … Read Full Review

Solusarc's Response to Byheck's Review

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received. Really happy that you are pleased with the repairs. We have a few sites that cover Bedfordshire, please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fabulous service”

Written on: 19/09/2017 by Parsons273 (1 review written)

Thank you for carrying the work out on my car, you kept me in touch with what was going on and the customer service from the person I dealt with was excellent. From the call I had when I first booked the car in to the return of the car everything went well. I even had a problem because the car the car was due for a MOT and the car was delivered back to me in time. The delivery guys were very polite and friendly. Well done Solus staff. … Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received. Great the team provided fabulous service. Please can you confirm which site your car went to so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great”

Written on: 19/09/2017

The car was taken to Solus for a bodywork repair and was really worry free experience. The pick up, repair and delivery of the car was organised by Solus,and they kept us informed of the status of the repair at all times. The quality of the repair looks very good and the car was cleaned before it's return. It looks better than when we bought it 4 years ago… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about the service you received. I would like to share your comments with the team, please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★☆

“Good but lack of updates”

Written on: 19/09/2017 by Levesquepn109 (1 review written)

I was very happy with the repair work carried out and have no issues on the repair side, I was unhappy with the lack of updates i was given as the collection date kept changing but it wasn't until i called to chase an update i would find out that the car was being kept another day as a part had not been delivered. I was unaware where my car was even being held after the road side assistance took my car, I had to contact my insurers to find out and contact the repair center myself to find out… Read Full Review

Solusarc's Comment

Written on: 20/09/2017

Good morning

Thank you for submitting a review and letting us know about your experience. I have passed your comments onto the teams involved to ensure customers are kept up to date.

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Solusarc's Comment

Written on: 20/09/2017

Morning

The site are wanting to look into the lack of updates received. Please can you give me the first part of your registration plate?

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Good work, poor communication ”

Written on: 19/09/2017 by Jpforsyth (1 review written)

Updates where driven by me contacting the company. The website showed no pictures and no updates… Read Full Review

Solusarc's Response to Jpforsyth's Review

Written on: 19/09/2017

Good morning

Thank you for your review. I think I have found your vehicle that was repaired with us, was it the Hitchin site? If so I can see we sent a text messages to keep you updated about the repairs but there may have been an issue with Enterprise Rent a Car?

If you could confirm this is correct I will speak with Enterprise.

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Jpforsyth's reply to Solusarc's Comment

Written on: 19/09/2017

Cathy

A couple of texts do not constitute an update. I had no view on what work was being done, how far it had progressed and in fact it was only through me calling your site and asking for progress that I had a view that it would be was going to take to complete.

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★★★★★

“staff service”

Written on: 19/09/2017 by Kendricke458 (1 review written)

I found the staff very helpful. The car looks great Early days but the car drives well' Thanks for your help… Read Full Review

Solusarc's Comment

Written on: 19/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received. I have passed your comments onto the team in Bournemouth to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service from beginning to end ”

Written on: 18/09/2017 by NickyTrez (1 review written)

I can not fault the service I received - it was excellent. The fact that the courtesy car was delivered & mine collected & vice versa on completion was very helpful for me & took the stress out of driving to an unknown place. I greatly appreciated that. All staff were extremely friendly & helpful in particular the lady in the office who helped me when I had a problem with my licence. I was very impressed with communication & pleased with the repair. Thank you!… Read Full Review

Solusarc's Response to NickyTrez's Review

Written on: 19/09/2017

Good morning

Thank you for submitting a review and letting us know that the team provided an excellent service.
I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★★

“Ver efficient and pleasant service”

Written on: 18/09/2017 by Marycassidy (1 review written)

Solus undertook the repair of my car via my insurance company. They were pleasant and cooperative throughout. The car was collected and I was kept in touch with progress by phone. The repair was finished early so I was pleased to get it back today - beautifully clean and a really nice repair job. I am completely satisfied - Thank you… Read Full Review

Solusarc's Response to Marycassidy's Review

Written on: 19/09/2017

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and got the car finished early. Please can you confirm which site your car went into as we have a couple of sites that cover Blackheath.

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Marycassidy's reply to Solusarc's Comment

Written on: 19/09/2017

I believe that the car went to the Erith centre

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★★★★★

“Kept up to date ”

Written on: 18/09/2017 by Butler256 (1 review written)

Having had problems with Aviva over where the car was going, it was eventually sorted. Solus contacted me right away to say they had received the car and then continued to update me of the progress. The car was deliver back when stated and was spotless inside and out. The gentleman who delivered it back was very pleasant and arrived exactly when he said he would. Thank you… Read Full Review

Solusarc's Comment

Written on: 19/09/2017

Good morning

Thank you for submitting a review and letting us know that once the car was with us we kept you updated and returned the car clean.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★★

“Staff was very helpful, kept me informed all through...”

Written on: 18/09/2017 by Tristinw331 (1 review written)

Staff was very helpful, kept me informed all through the repairs. The repairs look fantastic . Carnt fault then… Read Full Review

Solusarc's Comment

Written on: 18/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received. I have passed your comments onto the team.

Many thanks Cathy
Solus Customer Care

Reply to this comment
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★★★★★

“Damage repair”

Written on: 18/09/2017 by bsDaly317 (1 review written)

Erith branch collected my vehicle as agreed on time and loaded it efficiently on a low loader. Shortly after I was contacted and the options were explained. Repairs were completed and the car was delivered back to me in very good order and nicely cleaned and valeted earlier than I had expected. Courteous and friendly personnel. Well done all round… Read Full Review

Solusarc's Comment

Written on: 18/09/2017

Good morning

Thank you for submitting a review and letting us know about the service received. I have passed on your comments to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review Read 1 Comment
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