Solus Reviews - www.solusarc.co.uk

★★★★☆
4.5 / 5
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Latest Reviews

★★★★★

“A very slick and professional service which was B2B!”

Written on: 24/07/2017 by tuKelley31 (1 review written)

I was very impressed when Solus expertly handled my claim on my Business vehicle (an Octavia Estate). The customer service over the telephone was professional, accurate and on time. The staff send to collect my vehicle were excellent. The replacement car was good fun to drive and I would definitely recommend Solus… Read Full Review

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★★★★★

“Good timely service including picking up and dropping...”

Written on: 24/07/2017 by TSherling (1 review written)

Good timely service including picking up and dropping off the car… Read Full Review

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★★★★★

“Quickly deal with and picked from my work”

Written on: 24/07/2017 by stacyg2201 (1 review written)

quick friendly service. I would definitely recommend to friend… Read Full Review

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★★★★★

“Great Service”

Written on: 24/07/2017 by JolieAllen (1 review written)

Thank you for a stress free repair was kept updated throughout work carried out to a high standard recommend service … Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, great to read that the team made it stress free and kept you updated.

Please can you confirm which site the car went to so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Marvlous in time fantastiv job”

Written on: 24/07/2017 by rxBlair86 (1 review written)

Excellent job very cooperative staff ipdated every step… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning,

Thank you for submitting a review, great to read how well everything went. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic job”

Written on: 24/07/2017 by Noek322 (1 review written)

I like the souls working well customer care and time management… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, it's lovely to read that the site provided good customer care.

Please can you confirm which site your car went to so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Job well done”

Written on: 23/07/2017 by 307Lake (1 review written)

Very impressed with the repairs & customer service. From the car being picked up at home to being dropped off where I work, everything was quality. Repairs are excellent, I'm so glad I decided to go ahead with them. As this was insurance work I only had to pay excess, so I don't know if the full price would have been good value… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, great the read that it was a job well done. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“INSURANCE CLAIM REPAIR”

Written on: 23/07/2017

POSITIVE VIEWS ARE AS FOLLOWS 1 - THE GARAGE PICKS UP AND RETURNS YOUR CAR. 2 - THE ESTIMATE FOR CARRYING OUT THE REPAIRS WAS ONE WEEK. MY CAR WAS PICKED UP ON TUESDAY MORNING AND RETURNED ON FRIDAY MORNING. SO INSTEAD OF THE SEVEN DAYS IT ONLY TOOK THREE DAYS. 3 - FOLLOWING THE REPAIRS TO THE CARS BODYWORK, THE CAR NOW LOOKS BETTER THAN IT DID BEFORE THE ACCIDENT… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, great to read the service that you received from the garage.

Please can you confirm which site your car went into as we have a couple that cover South East London.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Damage Repair”

Written on: 23/07/2017 by Ryan83 (1 review written)

Good service and repairs completed ahead of schedule. Supplied with a perfectly acceptable Courtesy car. Overall very happy… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review and great that the repairs were completed earlier than expected.

Please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“my car repair”

Written on: 23/07/2017 by 157Upton (1 review written)

was very happy with my dealings with solus car repaired good as new car picked up and delivered as stated and was kept informed about pick up and delivery.would be happy to use again… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, it's great to read how well everything went. I have passed your comments onto the team in Cumbernauld to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Did not deliver car back to me when finished. ”

Written on: 22/07/2017 by syMcFarland455 (1 review written)

Good that the car was picked up and that I had a replacement courtesy car. I was given the impression that my car would be delivered back to me on a certain date when it was finished, which was on a Friday. However when I got the call that it was finished and ready, I was suddenly told that the earliest delivery would have to be the following Tuesday or I would have to collect it myself from the repair centre. This was not what I was expecting. An approximate 15 mile drive to leatherhead… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, I am sorry to read about your experience, normally the handlers do explain that the completion date isn't the delivery date back to you so I am sorry if this didn't happen. Your comments have been passed to the site to make sure they clearly explain the date they are given.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car”

Written on: 22/07/2017 by Clenshaw (1 review written)

Very pleased with service and repair. Car was picked up on time as stated. Kept us informed on the progress and information on what was needed to be done. The car was fixed sooner than expected and was delivered on time at the time we chose. The car was cleaned inside and out to a very high standard too. All in all we are very pleased with the service provided… Read Full Review

Solusarc's Response to Clenshaw's Review

Written on: 24/07/2017

Good morning

Thank you for submitting a review and letting us know about the service you have received. Even happier to read the car was ready sooner than expected. Please can you confirm which site your car went into.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car repair ”

Written on: 22/07/2017 by Vancesz141 (1 review written)

Excellent service from collection to return can't fault them at all… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review and letting us know that the service was excellent. Please can you confirm which site your car went into so I can share your comments.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★★

“Immaculate job and professional service , thank you...”

Written on: 22/07/2017 by Blackwellmj413 (1 review written)

Immaculate job and professional service , thank you very much solus… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review and letting us know that the team were professional. We have a few sites in the London area please can you confirm which one your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very happy with the quick response from Solus to my...”

Written on: 22/07/2017 by Ahmad284 (1 review written)

Very happy with the quick response from Solus to my repair. Repair and service received was excellant… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review and letting us know about the service received. Please can you confirm which site your car went into so I can share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review Read 1 Comment
★★★★★

“I was kept informed about my vehicle. My car was...”

Written on: 22/07/2017 by CharlizeBlackburn (1 review written)

I was kept informed about my vehicle. My car was ready before the estimated time. When it was returned to me, the staff at Solus Repair centre, were very patient. I was most grateful. Solus Repair are part of my insurance approved car repairers. I am happy with the outcome… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review and letting us know about the service received, great that the team kept you updated.

Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★★

“Premier service - polite pick and drop off updates...”

Written on: 22/07/2017 by Giannij356 (1 review written)

A +++ service delighted with exceptional service from all departments, Sincere thank you all… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, great to read how well the collection and delivery service worked and that you are pleased with the repairs.

Please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★☆

“Job well done”

Written on: 21/07/2017 by Dustinl189 (1 review written)

Friendly, polite and helpful staff. Extremely pleased with result of repair. Car valetted and good will gesture of fuel top up in car because of repaired door not opening. Driver drrove car straight back to Solus to rectify. Car returned next day with everything rectified… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, great to read you are pleased with the repairs. I am sorry that the car was returned with a minor fault but that the team dealt with it straight away.

Please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Very straightforward repair”

Written on: 21/07/2017 by AprilRoche1991 (1 review written)

I was put in touch with Solus following a call to my insurance company. Everything went very smoothly from beginning to end. The only reason I haven't given a 5 star rating was because I was asked to choose a repair time online, which I did. However, when I was contacted by Solus I was advised that this day was not possible and the repair was carried out a couple of days later. Maybe it would be easier not to ask customers to choose a convenient time, unless this can actually be offered… Read Full Review

Solusarc's Comment

Written on: 24/07/2017

Good morning

Thank you for submitting a review, it is lovely to read everything went smoothly. The online system is still being worked on and your comments have been passed over.

Please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Bournemouthgirl's Comment

Written on: 24/07/2017

It was Bournemouth.

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★★★★★

“Efficient, informative, thorough ”

Written on: 21/07/2017 by vfMerritt36 (1 review written)

From start to finish the whole process was painless. At each stage I was contacted and kept up to date and informed. The whole process was so efficient, thank you. I would definitely recommend the service… Read Full Review

Solusarc's Comment

Written on: 21/07/2017

Good morning

Thank you for submitting a review, great to read that you were kept updated and the team were efficient.

Please can you confirm which site your car went to so I can share your comments.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review Read 1 Comment
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