Solus Reviews - www.solusarc.co.uk

★★★★☆
4.4 / 5
1889
88.9% of users recommend this
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Latest Reviews

★★★★★

“Friendly,quick and professional ”

Written on: 27/02/2017 by Mdbandmub (1 review written)

Can't thank and recommend more highly. Work done quickly, on time and to a high standard… Read Full Review

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★★★★☆

“I found all the staff I was in contact with most...”

Written on: 27/02/2017 by Coleman133 (1 review written)

I found all the staff I was in contact with most helpful.Your reception staff were always polite and caring. I would have no hesitation in recommending your service to others… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 27/02/2017

I had a bump in the car park and my car was damaged. I phoned my insurer General Accident, who took details by phone. I was contacted within the hour by Solus by email and phone. The only criticism I have is that it would e better to give an ordered list of the photographs required. I had taken photos of the damage but when I went to post them I had to take a photo of the odometer first. After that i was asked to send photos in a specific order. I was back and forth taking pictures four times… Read Full Review

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★★★★★

“Excellent Service Received”

Written on: 27/02/2017 by SpringfieldCrescent (1 review written)

We were so impressed with the service we received from Solus on our repair to our car. The repairs were done to very high standard and the car was returned cleaned and polished inside and out. They collected and delivered our car and a courtesy car was given to use. Drivers and staff were all very friendly and caring. Great Job Solus!… Read Full Review

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★★★★★

“Thank you Solus”

Written on: 27/02/2017 by DKent (1 review written)

Brilliant job, car looks better than new!… Read Full Review

Solusarc's Response to DKent's Review

Written on: 27/02/2017

Good morning

Thank you for submitting great to read the team did a brilliant job, please can you confirm which site completed the repairs so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent, efficient service ”

Written on: 27/02/2017 by BlakeBaker66 (1 review written)

Professional, efficient service. Very friendly staff, kept me informed throughout. Highly recommended… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review and letting us know about the service and you would highly recommend us.

I would like to share your comments, please can you confirm which site completed the repairs.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Qashqai front bumper/parking sensors”

Written on: 27/02/2017 by pnJenkins208 (1 review written)

Prompt, effective repair. Helpful staff. Good communication. Car cleaned… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, great to read that the team were prompt and helpful.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Great service”

Written on: 26/02/2017 by Zayden337 (1 review written)

I was very impressed with the quality of work carried out on my car but not impressed that they drove it the 30 miles to deliver it using my diesel, I would of thought a low loader would of been better? I would also of liked a list of the work carried out to be supplied upon delivery and not to of had to ask for one!… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review and letting us know you are happy with the quality of repairs.

Please can you confirm the vehicle reg so we can get the list of work sent out to you?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“No problems”

Written on: 26/02/2017 by Guillermod1 (1 review written)

No problems, work seems to be of a good standard. Cant tell where the damage was before… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, pleased to read that the repairs were carried out to a good standard.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great”

Written on: 26/02/2017 by KonnorHolden (1 review written)

These guys done a great job with my car and it was a really fast fix. Thank you… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, great to read that the team repaired your car quickly. Please can you confirm which site completed the repairs so I can pass on your comments?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“VERY SATISFIED”

Written on: 26/02/2017 by frMendoza464 (1 review written)

I was extremely impressed with the whole experience, the office reception lady, who examined the accident damage and talked me through the process and gave me help about the use of the Courtesy Car and the final hand over of the two vehicles. The same applies to the engineer who talked me through all the actions / repairs / 4-wheel geometry (for wheel alignment) etc. It was also most impressive that I received mobile texts keeping me up-to-date with progress and date of completion of repairs. A… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, brilliant to read that the team impressed and everyone was accommodating.

Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Started off great, then went downhill.”

Written on: 26/02/2017

It started off great, kept me informed of what was going on. Then it went downhill. It would have been nice to receive phone calls when promised! I had to phone them twice after I was told someone would call me. Car came back lovely and clean and they did do a great job of my repair. Shame they couldn't stick my 'ghia' badge back on my door. Instead I found it on the floor in the back of my car!… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, sorry to read the team didn't stay in contact with you and that the GHIA badge wasn't put back on. Please can you confirm which site completed the repairs?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car like new after accident ”

Written on: 25/02/2017 by kfBarr8 (1 review written)

Solus kept me informed about the progress of the car from day 1.There was a seven to 10 day wait for the parts from Germany but the car was still ready in 14 days. The staff were all very efficient and polite. My car looks amazing and I'm delighted with their work… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, great to read that the team turned the repairs round quickly. We have a couple of sites that cover Hendon, please can you confirm which site completed the repair.

Many thanks
Cathy
Solus Customer Care

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Susiedav's Comment

Written on: 27/02/2017

The Solus in Finchley just off the A406

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Susiedav's Comment

Written on: 27/02/2017

The Solus in Finchley just off the A406

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Susiedav's Comment

Written on: 27/02/2017

The Solus in Finchley just off the A406

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Susiedav's Comment

Written on: 27/02/2017

The Solus in Finchley just off the A406

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★★★★★

“Accident Repair”

Written on: 25/02/2017 by Rajeshsinha (1 review written)

The work carried out was perfect. Very good finish like new. An excellent place for all types of repair work not related to an accident… Read Full Review

Solusarc's Response to Rajeshsinha's Review

Written on: 27/02/2017

Good morning

Thank you for submitting a review, great to read that the work was complete to a high standard and that a reasonable price was given for none accident repairs.

I would like to share your comments, please can you confirm which site the car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Good Service , Friendly Staff ”

Written on: 25/02/2017 by 315Devine (1 review written)

Friendly team of professional people. … Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, happy to read that the team were friendly and professional, please can you confirm which site you went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“happy”

Written on: 25/02/2017 by LaraRoss469 (1 review written)

Excellent service kept me updated with all aspects of the work they were doing customer service was excellent would not hesitate to use them again and will be recommending them to my friends. … Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, great to read that the team kept you updated.

We have a couple of sites that cover Bedfordshire, please can you confirm which site the car went to?

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Ok”

Written on: 25/02/2017 by GageCooper304 (1 review written)

Didn't have a choice about using them as was insurance company option. Good points - came and collected car, gave notice of when on their way, easy to get in touch with. Did a good job with paintwork Bad points - had car booked in for specific day, rang two days later it still hadn't been looked at. Lack of communication re estimated timescales. Once I was told car was nearly finished I had to chase them to find out when I would get it back. Overall, did an ok job. Would I use them again… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review and letting us know what worked well and what didn't. I would like to look into why the car was with us for a couple of days before being looked at and that you had to chase up. Please can you confirm which site your car went to and the first part of the registration.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“No fuss repair”

Written on: 25/02/2017

Congratulations to Solus in Guildford for an efficient hassle free repair. An initial inspection, followed by an early repair booking to replace / restore accident damaged bodywork which was undertaken in 3 working days. My vehicle was collected from my place of work and I was provided with a new courtesy car for the period. One signature on return was all that was needed to get me back on the road in my repaired and fully valeted spotless vehicle… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review, brilliant to read how well the team in Guildford performed and how quick the repairs were complete.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car repair”

Written on: 25/02/2017 by Marcel451 (1 review written)

Excellent service. The staff kept me informed throughout the procedure. The repairs were outstanding and my car is as good as new. The car came back immaculate. One very pleased customer Gray… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for submitting a review and letting us know that the team provided excellent service and kept you informed.

I have passed your comments onto the team

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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★★★★★

“Great Service ”

Written on: 25/02/2017 by Newton66 (1 review written)

Great service from start to finish. Kept me updated with what was happening with my car and was prompt at the pick up and drop off of my vehicle. Highly recommend… Read Full Review

Solusarc's Comment

Written on: 27/02/2017

Good morning

Thank you for letting us know how great the team did from start to finish. I have passed your comments onto Cumbernauld.

Many thanks
Cathy
Solus Customer Care

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