Solus Reviews - www.solusarc.co.uk

★★★★☆
4.5 / 5
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Latest Reviews

★★★★★

“Fab”

Written on: 27/05/2017 by Morales439 (1 review written)

Yes I will be telling my friends about the good job that has been done… Read Full Review

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★★★★★

“Impressive service”

Written on: 27/05/2017 by MisaelKeegan198 (1 review written)

Never expect such great level of customer service,always polite,quick,constant phones update and courtesy call. Zero stress experience!!! Only negative thing I would have expected the car cleaned inside and out before being returned… Read Full Review

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★★★★★

“Very pleased with the repair to my car”

Written on: 27/05/2017 by AylaOwens313 (1 review written)

After my car was damaged Solus picked it up from my home, leaving a hire car and took it for repair. Before, during and after repair their contact and information was excelllent, I knew exactly what to expect and when. The repair to my vehicle was very good my car looks like new. The staff were all courteous and very helpful. I would recommend Solus as a repair centre… Read Full Review

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★★★★☆

“Friendly, helpful and efficient”

Written on: 27/05/2017 by rcBennett297 (1 review written)

Friendly, helpful and efficient… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/05/2017 by Watsonuv480 (1 review written)

Excellent customer service. Very quick turnaround for vehicle repairs. Collected and returned exactly when promised. Very happy with solus service. Would recommend… Read Full Review

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★★★★★

“Fantastic Fast & Helpful”

Written on: 26/05/2017 by Meadowstv158 (1 review written)

Thank you very much for making sure I had my car back in time for my holiday. Everyone I spoke to was so friendly very professional and very helpful. Thank you very much for getting my car looking like new again!… Read Full Review

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★★★★★

“fantastic work. brilliant customer service”

Written on: 26/05/2017 by smilingzz (1 review written)

from start to finish my whole experience with this company was fantastic. I was informed with full updates on a regular basis as to what was happening with my car etc and the staff were so helpful and very accommodating and pick up and delivery went smoothly. They even bought back some stuff I had left in my courtesy car. This was delivered to my home the next day. What great customer service.!! The work on my car was fabulous and so happy to have her back looking like new. thank you :-)… Read Full Review

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★★★★★

“Great!”

Written on: 26/05/2017 by Alec319 (1 review written)

Picked the car up and dropped the car back in great condition. Great communication throughout. Would definitely recommend… Read Full Review

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★★★★★

“EXCELLENT WORK DONE, VERY SWIFT AND GOOD COMMUNICATION...”

Written on: 26/05/2017 by MisaelShaffer1962 (1 review written)

EXCELLENT WORK DONE, VERY SWIFT AND GOOD COMMUNICATION FROM START TO FINISH BY SOLUS… Read Full Review

Solusarc's Comment

Written on: 26/05/2017

Good morning

Thank you for submitting a review, great to read how well everything went. Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Professional operation ”

Written on: 26/05/2017 by Bailey387 (1 review written)

Efficient. Informative. Helpful. Professional. - at every stage… Read Full Review

Solusarc's Comment

Written on: 26/05/2017

Good morning

Thank you for submitting a review and letting us know that the team were professional. We have two sites in the Midlands, please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“efficient reliable friendly”

Written on: 26/05/2017 by 71McCann (1 review written)

Very good service Would reccommend… Read Full Review

Solusarc's Comment

Written on: 26/05/2017

Good morning

Thank you for submitting a review, great that you received a good service and you would recommend us.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent ”

Written on: 26/05/2017 by Dempseyqw493 (1 review written)

My fiesta had a big scratch in the rear bumper, called solus through my insurance and within 48 hours they sent me an awesome courtesy car. A week later my car was brought back in perfect condition and had been cleaned for me inside and out. Couldn't be happier with the service. They even dropped my car at work which is another 45 minute drive from the original location they came too. Awesome stuff thanks guys… Read Full Review

Solusarc's Comment

Written on: 26/05/2017

Good morning

Thank you for submitting a review, great to read everything was awesome. I would like to share your comments please can you confirm which site your car went into?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car repair”

Written on: 25/05/2017 by Gauged1983 (1 review written)

Wing mirror knocked off by transit van on my side of the road which also caused a dent in the drivers door. Contacted us 5 minutes after speaking to our insurer. They arrived the next morning with a courtesy car. Kept me informed of the progress as the mirror was on back order from Suzuki. Quality of the repair is excellent. You would not know it had been damaged. Courteous and efficient… Read Full Review

Solusarc's Comment

Written on: 26/05/2017

Good morning

Thank you for submitting a review, great to read how well everything went and that you are happy with the repairs.

Many thanks
Cathy
Solus Customer Care

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★☆☆☆☆

“Very dissapointed with the copany”

Written on: 25/05/2017

I am very disappointed from my experience with Solus. I got my car repaired at Solus through Aviva Insurance, they supplied a courtesy car and they found a dent on the courtesy car when collecting it back. I couldn’t do anything as I didn’t inspect the courtesy car when collecting it, but I told them I will fix the damage if necessary. I asked them to tell me how much will it cost to be fixed and do not proceed with anything without my consent. I didn’t heard from them for 2 days, I had… Read Full Review

Solusarc's Comment

Written on: 26/05/2017

Good evening

I have been passed your details from the Finchley site and currently looking into the complaint. I will respond to your email as soon as possible with my findings.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service , high standard of workmanship”

Written on: 25/05/2017 by kalb1172 (1 review written)

Excellent service from start to finish, Vehicle picked up , courtesy car dropped off , Car delivered back after works completed. Our BMW was repaired to a very high standard and car was cleaned inside and out , Looked like a new car. Keep up the good work Leatherhead… Read Full Review

Solusarc's Response to kalb1172's Review

Written on: 26/05/2017

Good morning

Thank you for submitting a review, great to read how well the team in Leatherhead performed. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fast and professional service.”

Written on: 25/05/2017 by PacketMan (1 review written)

Fast professional service. Was impressed with the collection and delivery of my van. Repairs are perfect and van looks brand new again. Staff were in contact with me on the progress and generally chuffed with the whole service. Thanks!… Read Full Review

Solusarc's Response to PacketMan's Review

Written on: 26/05/2017

Good morning

Thank you for submitting a review, thank you for letting us know about your experience, please can you confirm which site your car went to so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Body repair ”

Written on: 25/05/2017 by 1986Broussard (1 review written)

Car was collected and I was given a courtesy car with half a tank. Deadline was spot on was happy with the work however realised that a couple of tools went missing in the little compartment in the boot after the delivery driver had gone… Read Full Review

Solusarc's Comment

Written on: 25/05/2017

Good morning

Thank you for submitting a review, great to read everything went well. Please can you confirm which site the car went to and the first part of the registration plate so I can look into the tools.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very thorough workmanship”

Written on: 25/05/2017 by Zion398 (1 review written)

I was a bit apprehensive about the length of time it was taking. But in the end got my Audi A7 back looking brand new. Front bumper and wing panel plus headlight replaced. I really liked their cortesy car service, they dropped it to me at home and collected my car for repairs. Very thorough job done to manufacturer standards… Read Full Review

Solusarc's Comment

Written on: 25/05/2017

Good morning

Thank you for submitting a review, please can you confirm which site your car went to as I am sure they would want to share your comments with the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good quality, FRIENDLY, efficient ”

Written on: 25/05/2017 by FinnGreer (1 review written)

Efficient from beginning to end with good quality repairs. Well done… Read Full Review

Solusarc's Comment

Written on: 25/05/2017

Good morning

Thank you for submitting a review and letting us know you are pleased with the service. Please can you confirm which site your car went to so we can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“High quality Professional service ”

Written on: 25/05/2017 by Marin470 (1 review written)

Speedy and professional service Staff were polite and approachable Car looked spotless on return… Read Full Review

Solusarc's Comment

Written on: 25/05/2017

Good morning

Thank you for submitting a review and letting us know that the team were polite and the car was returned quickly and clean. Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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