Solus Reviews - www.solusarc.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Vehicle repair at Solus following accident”

Written on: 23/04/2017 by Knight327 (1 review written)

Following a recent accident my car was taken to Solus in Epsom for repair. I am very impressed with the service I received from all the staff at Solus. I was kept informed at all times of what the repair would involve and work required to complete this and also given a date when the repair would be completed. I am very pleased with the work carried out on my car which had been quite badly damaged. Thank you to all involved. The service provided was excellent and I would highly recommend Solus… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 23/04/2017 by 1950McKay (1 review written)

very pleased with my service from this company very friendly customer service… Read Full Review

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★★★★☆

“Would recommend ”

Written on: 23/04/2017 by Trentons308 (1 review written)

Very efficient service, car looks in a very good condition following an accident it was involved in. Customer service kept me informed of the timeframes throughout (although it was taken for a long time, It's better to have the service done properly) would recommend this company and thank Avila for sorting this for me. Paperwork did come back in my mothers name when I am infact the policy holder and been the one having multiple communications with Solus. This will need to be rectified… Read Full Review

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★★★★★

“Great service all round ”

Written on: 23/04/2017 by Townsend437 (1 review written)

Fantastic, professional service from all the staff at Solus… Read Full Review

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★★★★☆

“Really good, quick service”

Written on: 22/04/2017

Souls were absolutely brilliant. They came and collected my car and returned it to me, they kept me constantly informed of everything that was happening to my car and were most importantly very friendly and easy to understand. I also loved how they cleaned my car inside and out. Overall a brilliant and very quick service. My only complaint is that when they took my car they informed me they had to drive it back and I had asked what about my petrol and the guy on the phone had said not to worry… Read Full Review

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★★★★★

“Superb service”

Written on: 22/04/2017 by Mattc4591 (1 review written)

Cannot recommend this company enough, ever since I was involved in a crash 2 weeks back, Solus have kept me informed at all times, they even started to work on my car even before the deployment team was involved. Solus took it upon themselves to allow me to take me car to the repair shop at my earliest convenience after my insurer informed me they'd be doing the work. Solus ordered the parts & kept me updated with timescales at every chance they had. My car was finished ahead of schedule &… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/04/2017 by DarrenMitsubishi (1 review written)

Fantastic service from reception to workshop, amazing work carried out and great advice given. Would recommend to family and friends… Read Full Review

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★★★★★

“Cannot fault them!”

Written on: 22/04/2017

I used Solus, as they were approved repairers for my insurance company. However, I can honestly say I have no regrets. My car was collected and delivered back to me when repaired and a courtesy car supplied in between… Read Full Review

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★★★★☆

“Very happy with service provided by Solus. On arrival...”

Written on: 22/04/2017 by naDoherty292 (1 review written)

Very happy with service provided by Solus. On arrival to collect my car the gentleman was very polite and explained everything clearly. Once my car was in their possession, I was kept up to date with its progress. On return of my once again, the gentleman was very polite. When speaking to customer services on the phone, the ladies were very polite and informative. I had one slight issue regarding the driving of my car, however the company were very compliant and sorted the problem very quickly… Read Full Review

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★★★★★

“Car fixed”

Written on: 22/04/2017 by JillianJordan1977 (1 review written)

Great service friendly staff washed and polished car great place … Read Full Review

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★★★★★

“Amazing”

Written on: 22/04/2017 by MacKayee24 (1 review written)

I was shocked at the great service and speed thankyou… Read Full Review

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★★★★★

“Friendly and professional”

Written on: 21/04/2017 by Juliusw197 (1 review written)

Very friendly and professional approach. They have answered and dealt with all my queries promptly. They've called me with an update of progress and repairs done to my car. The've also informed me when the door trim was on back order and offered to return car and then fit it at home when part was deliver. Overall quality of the job was exceptional. Thank you… Read Full Review

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★★★★★

“The best of service”

Written on: 21/04/2017 by mikefase (1 review written)

The arrangements for my car to be collected and the delivery of the courtesy car were done very efficiently. The return was the same. The repair itself was carried out very well and I cannot even see that it has been repaired… Read Full Review

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★★★★★

“great service”

Written on: 21/04/2017 by Babycakes27 (2 reviews written)

This was an insurance claim due to someone driving into the back of my car so I cant rate on cost. They are owned by Aviva and made everything very easy with regards to offering to collect and deliver my car to me. The work was completed no problems The only thing that I think needs to be more clear before the outset is the work only has a guarantee as long as you have a policy with Aviva. so if next year I shop around which I generally do, then the guarantee is void if I leave Aviva… Read Full Review

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★★★☆☆

“Superficial”

Written on: 21/04/2017 by moorsie111 (1 review written)

Had my car back over a month now. Initially all seemed very good, but a couple of days later the windscreen washer light came on, which in itself is not a big deal. Then a few days after that the orange engine management light came on and again I didn't worry too much as the car seemed to be running ok. Last week , however the steering tightened up and was hard work. On inspection the power steering liquid chamber was totally empty. This has never happened before and could only be as a result… Read Full Review

Solusarc's Response to moorsie111's Review

Written on: 21/04/2017

Good morning

Thank you for submitting a review and I am sorry to read about the problems you are experiencing. Please can you confirm if you have contacted the site directly about these issues? If not could you let me have the vehicle registration number and I will get them to contact you.

Many thanks
Cathy
Solus Customer Care

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Moorsie111's reply to Solusarc's Comment

Written on: 21/04/2017

Thanks for the quick response. REG MO02 ESX

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★★★★★

“Good Service”

Written on: 21/04/2017 by 476Horton (1 review written)

Good service and a good repair… Read Full Review

Solusarc's Comment

Written on: 21/04/2017

Good morning

Thank you for your review and letting us know that the service and repairs were good. Please can you confirm which site the car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service”

Written on: 21/04/2017 by 385Murphy (1 review written)

The service provided was excellent. All staff were courteous and friendly, handling the repair to a high standard. I was kept informed regularly and my car was delivered, nicely valeted and ready to use immediately. The information provided was comprehensive and the courtesy vehicle clean and appropriate. Thank you to all concerned… Read Full Review

Solusarc's Comment

Written on: 21/04/2017

Good morning

Thank you for submitting a review, great to read how everything ran smoothly and that you are please with the service.

I have passed on your comments to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Totally painless from beginning to end ”

Written on: 21/04/2017 by MacGregorpj297 (1 review written)

Solus were the repairers nominated by my insurance company to carry out repairs to my car after someone reversed into it. My only other previous experience in this area was some years ago and was a complete nightmare. This was so different Solus phoned me to agree a time to pick up my car and leave a courtesy vehicle. The driver arrived at the agreed time and was really courteous. The communication throughout the whole process was excellent, they kept me updated every day. The return of my… Read Full Review

Solusarc's Comment

Written on: 21/04/2017

Good morning

Thank you for submitting a review, really please to read how well everything went. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent”

Written on: 20/04/2017 by JohnErnestGarrett (1 review written)

Excellent, professional, friendly, efficient , first class customer service, car returned from bodywork repair like new. Cannot praise this company enough. Very impressive… Read Full Review

Solusarc's Response to JohnErnestGarrett's Review

Written on: 21/04/2017

Good morning

Thank you for submitting a review, great to read you were pleased with the service and the repairs.

I have passed on your comments

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Recent repair”

Written on: 20/04/2017 by comemaster (1 review written)

Recently had my car repaired at this authorized Aviva repairer. One thing that could be improved is communication. The car was due to be completed on Thursday, i rang on the Tuesday to see if it would be ready early or by Thursday and was told it would be ready on Thursday. Rang late Thursday morning to be told that not all work compleated!. Was told they would contact me later to advise. At this time i did not have access to email. Upon checking later i found an email from Solus saying the car… Read Full Review

Solusarc's Response to comemaster's Review

Written on: 21/04/2017

Good morning

Thank you for submitting a review, I am sorry to read about the poor communication and that the car was returned dusty. Please can you confirm which site your car went to and the first part of the registration and I can look into this further.

Many thanks
Cathy
Solus Customer Care

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