Daisy Group Reviews - www.daisygroup.com

★★★★☆
4.5 / 5
1433
89.4% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★☆

“Name Changes”

Written on: 07/02/2016

We required user names against 3 of our mobile numbers to be changed. SE dealt with our request promptly & the new information is now visible on our account… Read Full Review

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★★★★★

“ENQUIRY”

Written on: 07/02/2016 by HadassahDuffy (1 review written)

I contacted you on line and spoke to an advisor, who answered all my questions in full. very happy, thank you, especially as it was the first time… Read Full Review

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★★★★★

“Sorting paperless billing”

Written on: 07/02/2016 by Garrisonut248 (1 review written)

LL was extremely helpful setting up the account in order to have paperless billing going forward. The account had to have new password set and she waited patiently on the phone while I reset the password and accessed the information I needed.She took time to explain the functions of the drop down boxes so I was completely clear and understood how to operate the site. I look forward to receiving the monthly reminders for invoices in future which will be so much easier for managing the company… Read Full Review

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★★★★★

“I called with quite a lot of questions regarding our...”

Written on: 06/02/2016 by JaylinNelson (1 review written)

I called with quite a lot of questions regarding our phones, and the various terminology and costs involved. JM was super helpful and, what questions he wanted clarification on, he found out for me quickly, and called me back in the 10 minutes which i had requested (as i had to leave my desk briefly). Its not often you're super pleased with customer service, but this time i was. Thanks JM… Read Full Review

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★★★★★

“Great Service”

Written on: 06/02/2016 by 284Curran (1 review written)

Great service. Quick, no nonsense, and to the point customer service!… Read Full Review

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★★★★★

“very helpful thank you (WM)ALL SORTED VERY QUICKLY AND...”

Written on: 06/02/2016

very helpful thank you (WM)ALL SORTED VERY QUICKLY AND EFFICIENTLY… Read Full Review

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★★★★★

“Really really helpful”

Written on: 06/02/2016 by AlaynaCarney (1 review written)

Great service and staff at Daisy, they have looked after our account for over 10 years and very pleased with their ongoing service… Read Full Review

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★★★★☆

“Good service”

Written on: 06/02/2016 by WyattHolder (1 review written)

I contacted an advisor with a billing query. The matter was dealt with in a friendly efficient manner. The advisor knew what he was talking about and has begun the process of applying a remedy. I am awaiting the outcome of his actions. I felt confident that I had been listened to carefully and that a solution was forthcoming. Kind regards… Read Full Review

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★★★★★

“I had an issue logging into the online portal. The...”

Written on: 05/02/2016 by Sarah2016 (1 review written)

I had an issue logging into the online portal. The person dealing with my call was friendly, very efficient and dealt with my issue promptly. Really pleased with the level of customer service provided… Read Full Review

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★★★★★

“password ”

Written on: 05/02/2016 by Ace318 (1 review written)

i had forgotten my password and username i had an online chat with LH l Husband and he sorted out the problem for me and was very helpfull… Read Full Review

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★★★★★

“Very efficiently diverted calls after during major...”

Written on: 05/02/2016 by Kinneyfy477 (1 review written)

The power in our area was out and all our systems went down hence we had no access to Daisy account numbers etc but SE was able to find our details and divert our 0844 numbers within a few minutes. The 0844 numbers are a godsend in these situations and allowed us to continue to handle incoming calls from customers during the 8 hours that the power was out… Read Full Review

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★★★★★

“the person I dealt with is always very helpful...”

Written on: 04/02/2016

the person I dealt with is always very helpful whenever I have a query, it is dealt with straight away. He is always very professional and polite and a pleasure to deal with. A credit to the company. … Read Full Review

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★★★★★

“High Usage Query”

Written on: 04/02/2016 by Holmanmo112 (1 review written)

Helped with this query by MJT who was very helpful and sorted this query out for us straight away and recommended new tariff. Explained everything thoroughly and returned all calls as promised… Read Full Review

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★★★★★

“Very helpful”

Written on: 04/02/2016

My problem got resolved in a matter of minutes. LH was very helpful… Read Full Review

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★★★★★

“Customer service review”

Written on: 04/02/2016 by FernandoBrennan491 (1 review written)

The service advisor, KO, that dealt with our request was brilliant. Supplied all information we needed, including breakdowns. Also advised us on little ways to improve our services… Read Full Review

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★★★★☆

“new account set up”

Written on: 04/02/2016 by Lloyd1958 (1 review written)

very helpful. cleared up the initial issues… Read Full Review

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★★★★★

“Review of Daisy Group”

Written on: 04/02/2016 by xiAdair377 (1 review written)

the person I dealt with was very helpful person, who managed to provide a service that was required… Read Full Review

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★★★★★

“She was efficient and friendly in resolving my...”

Written on: 03/02/2016 by Saniyap157 (1 review written)

She was efficient and friendly in resolving my telephony problems. Thank you… Read Full Review

Ylc49785's Comment

Written on: 03/02/2016

BS. Billy was very professional and courteous throughout the call, very helpful. Thank you

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★★★★☆

“I am going to mention a member of your staff, as the...”

Written on: 01/02/2016 by MrDRose (1 review written)

I am going to mention a member of your staff, as the fact is up until this point I was not getting much help with my problem. She actually got straight onto sorting out my problem and was very helpful and hopefully I will soon be able to actually use my new phone and contract service. Mr D Rose… Read Full Review

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★★★★★

“Brilliant and simple”

Written on: 01/02/2016 by Laneb366 (1 review written)

Easy simple and no hassle… Read Full Review

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