Daisy Group Reviews - www.daisygroup.com

★★★★☆
4.5 / 5
1627
90% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Phone line issue resolved very promptly”

Written on: 27/05/2016 by hiMonaghan444 (1 review written)

I reported an issue with one of our phone lines which was displaying a different number for clients to call back on. Customer services called me with a log number and advised me that the issue was with the diagnostic team. Not long after I received a call from one of the technicians explaining what the problem was and he resolved the issue immediately. We tested the line and all is fine… Read Full Review

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★★★★★

“I needed a copy of the bill which wasn't available on...”

Written on: 27/05/2016 by Angelinec23 (1 review written)

I needed a copy of the bill which wasn't available on our online account. She emailed a copy to me within a few minutes. Thank you for a friendly and quick service… Read Full Review

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★★★★★

“Changing Sims”

Written on: 26/05/2016

JFB, fantastic service. True to account manager's word always kept us informed and Sims arrived as expected. Very happy and would recommend Daisy Group… Read Full Review

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★★★★☆

“MF did a great job in helping”

Written on: 26/05/2016 by HeathLawrence159 (1 review written)

Was polite and very helpful. Forcing people write 50 characters is probably a good way to reduce the number of people that fill this in… Read Full Review

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★★★★☆

“Daisy chat with MF”

Written on: 23/05/2016 by Isabelav1949 (1 review written)

Friendly helpful service and support agent easily and quickly resolved issue. Good function to have. Easy to use and hassle free. Thanks… Read Full Review

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★★★★★

“the person I dealt with was very helpful on our...”

Written on: 23/05/2016 by PaulSkinner (2 reviews written)

the person I dealt with was very helpful on our initial call calmly assiting with the problem and distributing to the relevant areas. In addition to this, he helped to re-direct our incomming calls to mobile during our loss of service allowing us to continue as normal. the person I dealt with has also gone the extra mile by calling me back with an update on progress which has been very useful to manage expectation throughout our business. Thanks … Read Full Review

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★★★☆☆

“Could do better in certain areas”

Written on: 20/05/2016 by HuntersContracts (1 review written)

Customer service is second to none, very friendly and Helpfull staff, when they say they'll get back to you, they do… Read Full Review

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★★★★☆

“Using my phone abroad”

Written on: 20/05/2016 by DamionHamilton438 (1 review written)

Excellent service quick and answered my questionwithin in minutes… Read Full Review

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★★★★★

“very happy with BLM and her service”

Written on: 20/05/2016 by XzavierHurley86 (1 review written)

very happy with BLM and her service… Read Full Review

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★★★★☆

“Billing Query & Connection/Package Questions”

Written on: 19/05/2016 by JamalCollins (1 review written)

Thanks for the help with my queries today, all questions were answered and issues resolved, very simple and friendly from SE… Read Full Review

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★★★★★

“Account log in”

Written on: 19/05/2016 by Jarrett260 (1 review written)

I WAS VERY pleased with the service today MF was very helpful and gave me the information i needed very quickly thank you… Read Full Review

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★★★★★

“Very quick Customer Service”

Written on: 18/05/2016

She is very good! Solved my problem and helped with my query very promptly, thanks!… Read Full Review

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★★★★★

“Information regarding router password”

Written on: 18/05/2016

I contacted Daisy today and the service Advisor, who gave me the necessary information to access my broadband. Excellent service… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 18/05/2016 by Jacey387 (1 review written)

LL responded very quickly to an issue I raised and was able to offer me an acceptable resolution within minutes. Thank you… Read Full Review

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★★★★★

“Mobile outside UK”

Written on: 18/05/2016 by Rhodesfn380 (1 review written)

Hi just to say I have just used you live chat and the experience was great. Regards… Read Full Review

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★★★★★

“Direct Debit Issues.”

Written on: 18/05/2016 by Taylor-Altmm1966 (1 review written)

Had a chat with MF today regarding an account issue, and was assured that the problem will be resolved regarding the direct debit issues with certain accounts. Thanks. They seem to be happy knowledgeable people and get back to you very quickly via chat. … Read Full Review

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★★★★★

“Excellent ”

Written on: 15/05/2016 by ReeceSimpson (1 review written)

Just got off the phone with Daisy and once again the service was excellent. Call taken by MJT who was very polite, very helpful and importantly sorted out my issue… Read Full Review

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★★★★★

“Very Helpful”

Written on: 12/05/2016 by 285Boyd (1 review written)

Phoned for information re my account and spoke to a nice young man, who was very helpful and made sure I was happy with all the information -BS… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 12/05/2016 by Saigew255 (1 review written)

I had many queries in regards to my phone bill, data usage and unlocking my device to use abroad. There was a swift response time to my call (no-one enjoys being on hold). I spoke with the person I dealt with , who was incredibly polite and extremely helpful with all of my issues. I must admit I had little knowledge of my plan including data and call charges. I initially contacted Daisy to unlock my phone so i could use it abroad, a task she swiftly dealt with, explaining in detail everything… Read Full Review

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★★★★★

“the person I dealt with has been brilliant!”

Written on: 11/05/2016

Been liaising with a person over the last few weeks regarding our new phones and returns of some old ones. the person I dealt with has been on the ball and has kept us informed of everything. He is very professional, courteous and friendly. I feel like we have our own personal support at Daisy with him and in future if I need any help at all I will go straight to him in the first place. … Read Full Review

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