Daisy Group Reviews - www.daisygroup.com

★★★★★
4.5 / 5
1719
90% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Buyer Beware”

Written on: 02/12/2016 by Koenig361 (1 review written)

Took out a contract through an agent, arranged for 6 gig of data, data exceeded received a bill for £249.00, arranged for a cap to be put in place. So far the cap on data has not worked, each month we receive excessive invoices. I would advise anyone thinking of having a contract with this company to think twice. Arranging to cancel the contract now, heaven only knows what the penalties will be, but I cannot trust them anymore… Read Full Review

Daisygroup's Comment

Written on: 02/12/2016

Thank you for your feedback. We are very sorry to hear of the difficulties you have experienced with excess data usage charges. We would like to discuss this matter with you further so that we can investigate and offer you a satisfactory outcome.

We would be grateful if you could please make contact with our Executive Resolutions Team. Contact details are located within the Customer Support section of Daisy's website.

Kind regards,
Daisy Group

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★☆☆☆☆

“mobile data usage exceeded”

Written on: 09/10/2016 by Kendalg1994 (1 review written)

no apathy when data exceeded and extortionate bill, absolute disgrace of a company. customer service terrible. beware of getting ripped off by this company… Read Full Review

Daisygroup's Comment

Written on: 11/10/2016

Thank you for taking the time to complete this review, your feedback is important to us.

We are very sorry to hear that you have not received an acceptable resolution to this matter. We would like the opportunity to discuss your case further and look to resolve any outstanding issues. Please can you contact our Executive Resolutions Team who will look into this as a high priority. They can be contacted via phone or email.
Kind regards,
Daisy Group

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★★★★★

“Quick and easy”

Written on: 28/09/2016 by AlexME (1 review written)

Simply needed help setting up my MyDaisy account. It was quick and easy to sort out… Read Full Review

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★★★★★

“Setting Up My Account”

Written on: 28/09/2016

He was extremely helpful (and patient) in advising me how to set up My Account. He went through the various features with me and told me to contact him any time with any problems I had… Read Full Review

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★★★★★

“Voicemail issue support”

Written on: 25/09/2016 by FisherBoyd (1 review written)

Phoned and spoke to an agent who checked our coverage and advised what the best course of action would be regarding not receiving voicemail notifications. Great service and friendly support… Read Full Review

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★★★★★

“Excellent service!”

Written on: 24/09/2016 by Whitehead325 (1 review written)

Daisy telecom have really upped their game recently on service and i was very impressed how well our query was resolved today! … Read Full Review

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★★★★★

“Excellent Service”

Written on: 22/09/2016 by vqSampson354 (1 review written)

They couldn't have been more helpful!! Was warned that my new I phone 7 might be 4/8 weeks but it actually arrived in 4 days !!… Read Full Review

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★★★★★

“service”

Written on: 22/09/2016 by Atticusf282 (1 review written)

Service was very good was please with the response and efficiency from customer service… Read Full Review

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★★★★★

“Request for DNS information”

Written on: 20/09/2016 by Wootenna238 (1 review written)

My request for DNS information for our circuit from Daisy was handled very promptly and courteously by Daisy's representative and followed up with a call to let me know that my request had been successfully dealt with… Read Full Review

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★★★★★

“Mobiles Made Easy!!!!”

Written on: 20/09/2016 by techno-phob (1 review written)

Bit of a techno-phob,I was worried about incurring charges when WI-FI not available. The consultant was extremely helpful, checking my Current bill and this months usage to put my mind at ease. He also ran me through the Daisy account site and explained how to set up an alarm if I reach my allowance. Very professional and a credit to the company… Read Full Review

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★★★★★

“ excellent and prompt service”

Written on: 18/09/2016 by Ansleyg318 (1 review written)

excellent and prompt service… Read Full Review

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★★★★★

“Helpful Customer Service”

Written on: 17/09/2016 by Zechariah484 (1 review written)

Service was prompt helpful and resolved the matter to my complete satisfaction… Read Full Review

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★★★★★

“Prompt Service”

Written on: 11/09/2016

Mohammad very courteous and answered everything promptly. Well done… Read Full Review

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★★★★★

“Quick and efficient”

Written on: 10/09/2016 by MarthaBurns (1 review written)

Spoke to MF today. As usual got a quick and efficient response from daisy… Read Full Review

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★★★★★

“Thumbs up!”

Written on: 07/09/2016 by brMcLeod1958 (1 review written)

Mahmud was very friendly and I'm 10000% satisfied with the service I have received… Read Full Review

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★★★★☆

“problem resolved eventually”

Written on: 06/09/2016

I needed to get hold of a new handset as old one damaged beyond repair. With several months left to run on my contract it appeared at first that a replacement phone was not available until December. After a lot of 'discussion' I was passed to an advisor who organized me a new handset on an extended contract without further fuss. Why all the initial hassle and stress?… Read Full Review

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★★★★★

“Excellent speedy and thorough service ”

Written on: 06/09/2016 by greg.casewell (1 review written)

Just a quick thank you to the person I dealt with for all of her assistance throughout the contract renewal and porting of our 61 numbers onto the account. She's been extremely helpful throughout and helped me to get the account to a much more organised and managed state. Thanks again! … Read Full Review

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★★★★★

“Speedy solution”

Written on: 04/09/2016 by ChristopherBerry187 (1 review written)

MF DEALT WITH MY CONCERNS SPEEDILY AND EFFICIENTLY… Read Full Review

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★★★★★

“Quick and efficient service”

Written on: 30/08/2016 by Brooklynn374 (1 review written)

The service I received today from Daisy was fantastic. I called to order a Nano Sim for a new phone. The operator told me that I could have this despatched tonight to be delivered tomorrow. Very fast and efficient. He also told me how to activate the sim when it arrived. Overall a very fast and friendly service. I couldn't be happier… Read Full Review

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★★★★★

“Enquiry regarding phone diversion”

Written on: 18/08/2016 by Pipert322 (1 review written)

Excellent and very helpful. Answered my question regarding telephone number being diverted… Read Full Review

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