Daisy Group Reviews - www.daisygroup.com

★★★★☆
4.5 / 5
1655
90.3% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Very Helpful”

Written on: 30/06/2016 by Lilianna214 (1 review written)

Marina (MF) was very helpful and dealt with my enquiry in a very quick fashion. Will definitely use the live chat function again as allowed me to sort my issues whilst still working and not hanging on the end of the phone for ages. Thank You Marina… Read Full Review

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★★★★★

“Helpful and prompt online support - MF”

Written on: 29/06/2016 by Nellcurves (1 review written)

Very helpful contact via online chat with Daisy regarding a faulty phone. Will definitely use this service again if I ever get another fault. Much better than some other online chat services I've had to use in the past… Read Full Review

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★★★★☆

“Instant Response”

Written on: 18/06/2016 by Konnerw63 (1 review written)

I had occasion to contact Daisy Communications this morning, and for the first time used Instant Messaging. Marina Fawcett immediately answered my call, and within a few minutes she had found out the information I requested and assisted me in a very professional manner… Read Full Review

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★★★★★

“Life Saver!”

Written on: 17/06/2016 by DWW34700 (1 review written)

I called in at 8.30 am and was lucky to have them answer my prayers. I had been asked to give information for an audit the day before, but as I was on annual leave that day,so was unable to provide the information. I was leaving the office for another meeting at 9am and had to do something else before I left. I explained my predicament to him, who offered to look into the two accounts we hold with Daisy Group and collate all of the information require for a period of a year, no mean feat… Read Full Review

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★★★★★

“Professional Fast Services”

Written on: 17/06/2016 by 283Snyder (1 review written)

The services provided today was concise and fast given me the quickest response. … Read Full Review

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★★★★★

“Courteous Service”

Written on: 17/06/2016 by Quinlan313 (1 review written)

I experienced an issue with one of our SIM cards and the lady from Daisy was very prompt to respond and was very courteous. She was extremely helpful and sent out a new SIM to test which arrived incredibly fast… Read Full Review

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★★★★☆

“the person I dealt with  responded well to the fact...”

Written on: 16/06/2016 by hoggarth1 (1 review written)

the person I dealt with  responded well to the fact that the SIM card despatched on Monday had not arrived today, Thursday. the person I dealt with confirmed on the call that a replacement SIM card has been despatched today and should arrive tomorrow. Good service… Read Full Review

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★★★★★

“Telephone help with Samsung Neo”

Written on: 16/06/2016 by JorgeO'Leary74 (1 review written)

Found the person I dealt with so very helpful and very patient. I am no whizz kid on mobile phone sets but she helped me reset the phone and to re-connect to the internet and the speed is now much improved. Thank you for answering my call so promptly, and thank you for resolving my problem. Excellent response. Not experienced elsewhere before. Thanks again. … Read Full Review

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★★★★★

“the person I dealt with had dealt my case  and has...”

Written on: 16/06/2016 by Greysong189 (1 review written)

the person I dealt with had dealt my case  and has solved problem with professional manner. Appriciate her advice and service. … Read Full Review

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★★★★☆

“My Account set up”

Written on: 16/06/2016 by Wiley344 (1 review written)

After an initial hiccough, the person I dealt with dealt with me promptly and efficiently. I'm now able to log into My Account. thanks to the person I dealt with… Read Full Review

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★★★★★

“Good customer service”

Written on: 16/06/2016 by wqOrr251 (1 review written)

Problems on our phone line, the line has been tested by the adviser and passed to the faults department. Adviser was very polite and helpful… Read Full Review

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★★★★★

“Quick and efficient”

Written on: 16/06/2016

Marina Fawcett quick and efficient sorted out my problem in a couple of minutes. first time using the online help system and was very impressed… Read Full Review

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★★★★★

“Employee Re-view ”

Written on: 15/06/2016 by Kingstree (1 review written)

To the person I dealt with : Very helpful, concise, no-nonsense and was a pleasure to talk to. She handled our queries and managed to arrange for our calls to be diverted as asked. Called us back promptly, and has been very polite. Thank you for your help… Read Full Review

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★★★★★

“Excellent”

Written on: 15/06/2016 by Jolanta1996 (1 review written)

Tp the person I dealt with: very helpful, professional and efficient… Read Full Review

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★★☆☆☆

“She took over a fiasco of incorrect replacement...”

Written on: 10/06/2016 by saraputtassociatesltd (1 review written)

She took over a fiasco of incorrect replacement handset attempts and was at last able to resolve our problem with a second engineer visit today 10th June (problem first reported Tuesday 31st May)She alone impressed us with her calm and professional approach to the problem wheras the majority of your call centre staff were obsessed with security checks,etc.We would promote someone of her capability to senior management! Our star ratings all relate to Daisy and not to the agent. … Read Full Review

Daisygroup's Response to saraputtassociatesltd's Review

Written on: 13/06/2016

Thank you for your feedback.

For your security we take seriously our obligation to verify that the person we are speaking to is authorised to access your account, so all staff are required to carry out security checks before they provide information or make changes to your account. We're pleased you were happy with the approach of the staff member you dealt with but apologise for any prior difficulties you experienced with this.

We're also very sorry to hear of the problems you have experienced with the incorrect replacement handset being provided. We can see that a resolution to this matter has now been agreed with our Customer Service department.

If you would like to discuss this further, please do get in contact with our Executive Resolutions Team quoting your Review Centre username. Contact details for the feedback can be found on our website under "Customer Support" (Click on "Daisy Communications (SMB Services)" within the "Talk to US" section).

Kind regards,
Daisy Group

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★★★★☆

“Cancellation of Maintenance Contract”

Written on: 10/06/2016 by DavidMartinforDaisy (1 review written)

It is a shame that I needed to cancel my maintenance contract as Daisy have always provided a very good service. If it was not for the office move I would still be using them… Read Full Review

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★★★★★

“Super Quick Response and Action - can't ask for more!”

Written on: 10/06/2016 by SusanShand (1 review written)

She replied quickly to my query and carried out a test to check the speed of our boadband connection as it has been getting progressively slower over the past few weeks. The fault has now been passed over and I await a call. She was very quick in her responses which makes a pleasant change as some other companies keep you waiting for ages before they get back to you so thank you very much!… Read Full Review

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★★★★★

“Invoice query”

Written on: 10/06/2016 by TommyTownsend (1 review written)

I E mailed yesterday about an invoice query I had with my May invoice and it was all sorted by the excellent staff member with no hassle whatsoever. I am totally happy with the service of the staff member and she shoulx be congratulated for her excellent customer service. The service was quick and excellent and I have no negatives whatsoever with this service. please congratulate the member of staff who I cannot name from me… Read Full Review

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★★★★★

“Telephone Line Query”

Written on: 09/06/2016 by Abbigaild356 (1 review written)

Prompt response from LL - able to direct my query to Technical Support. Thanks… Read Full Review

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★★★★★

“Great Support from all”

Written on: 08/06/2016 by vjPutnam417 (1 review written)

Fast and accurate support when required (although not needed often!)… Read Full Review

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