Daisy Communications Plc www.daisyplc.com Reviews
Latest Reviews
★☆☆☆☆
“Bloody Awful”
Written on: 02/05/2013
As a large MPLS customer of theirs absolutely shocking company to deal with! They acquired 2e2 products and customers, but my only hope is they go bust. (read more)
★☆☆☆☆
“THE PHONE COMPANY FROM HELL”
Written on: 26/04/2013
Do you rely on your phones for your business? Well if you do and you ever want to go out of business I can suggest a very quick way to bring this about - use Voip from Daisy. Our experience has been we do not know from one day to the next whether we are going to have phones that work. When we speak to Daisy they just keep "escalating" the problem to nowhere. The one thing they are clear about though is that its not their fault. AVOID AVOID AVOID. (read more)
Daisygroup's Comment
Written on: 30/04/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
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★☆☆☆☆
“shocking customer service”
Written on: 25/04/2013
i have been a daisy customer for a little while now and cannot for the life of me know how this company is still trading simply shocking customer service shocking charges from start to finish absolutely rubbish !! wouldnt recomend to my worst enemy (read more)
Daisygroup's Comment
Written on: 26/04/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
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★☆☆☆☆
“Verbal contract doesn't hold water”
Written on: 25/04/2013
Daisy phoned me some time ago and offered a loyalty discount for the following 24 months. A few months later, I moved telephone suppliers and they sent me a huge bill for termination fees. I requested a copy of the telephone recording and found that there was no mention of termination fees in it, let alone how much they might be. I also discovered that the loyalty discount only covered the core services and not the select services (call display etc.). Something else they also failed to... (read more)
Daisygroup's Comment
Written on: 26/04/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
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★☆☆☆☆
“they tricked me into 36 month contract and told me it...”
Written on: 21/04/2013
they tricked me into 36 month contract and told me it was 12 month contrct taking them to court (read more)
Daisygroup's Comment
Written on: 23/04/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
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★☆☆☆☆
“Poor ADSL service & no feedback at all on website or phone”
Written on: 20/04/2013
Had Daisy ADSL since they took over the old TalkTalk/Nildram customers and what a shambles. Whenever there is an issue there is never anything on the website and you've a expensive number to call (rather than free or lo-cost) which you seem to sit on an endless "you are important" loop @ whatever cost that is to me. Going to move the moment BT have Infinity @ our exchange. Fed up of the wait for anything to be fixed and when you need support it costs an arm and a let to talk to... (read more)
Mickeyfowler's Comment
Written on: 21/04/2013
pathetic company full of nonsense and they trick you
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Daisygroup's Comment
Written on: 23/04/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
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Daisygroup's Comment
Written on: 26/04/2013
Service updates are posted.
We have freephone numbers for both landline and mobile, so no reason it should cost anything to ring us, let alone "an arm and a leg".
As always we regret that you have had a negative experience with us, and if you have any outstanding issues please see our Customer Resolutions Manager's comment below.
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★★★★★
“Re change of company name”
Written on: 09/04/2013 by Sustain3D (1 review written)
I contacted Daisy to update my company name and they processed my request in a very helpful, professional and expedient way, which was a surprise as daisy customer support is usually terrible!Well done (read more)
★★☆☆☆
“Slow slow slow”
Written on: 31/03/2013
traffic shaping, prevents me from watching youtube most of the time, well it might, it's hard to tell seeing as the typical speed isn't fast enough to watch a video (read more)
Chr15_D's Comment
Written on: 01/04/2013
Every company uses same connections, it will depend what speeds are available in your area!
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★★★★★
“gave me more info”
Written on: 27/03/2013
I wanted more information about some cost's on my bill, very helpful lady gave me information like the number called and who made the call, also helped me identify a wifi charge that appeared on my landline bill, again providing me with the number called and what the company was who owned that number. (read more)
Markpeterson222's Comment
Written on: 28/03/2013
this is the worst company ever very poor service with aggressive sales staff I have had 6 calls from one oarticular sales agent common how long will this go on for
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★★★★★
“Amazing company in every way! Fast, realiable and...”
Written on: 24/03/2013
Amazing company in every way! Fast, realiable and cheaper than any other provider! Customer service is second to none! Would recommend to anyone! (read more)
Mickyfowle1R's Comment
Written on: 28/03/2013
yes right who paid yu to put this on they are a rubbish company
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Lesleybadii's Comment
Written on: 01/05/2013
What planet are you receiving from?
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Showing 1 - 10 of 74 Reviews
★☆☆☆☆
“Truly Awful”
Written on: 14/03/2013
Mark my words, go elsewhere! I have never before come across such an unprofessional company. Dreadful service from sales, project and technical staff, calls not returned, and problems ignored. This is the first negative review that I have posted for a company but Daisy is so consistently bad I feel obliged to share this. (read more)
Daisygroup's Comment
Written on: 19/03/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team on resolutionteam@daisygroupplc.com and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
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Mickyfowle1R's Comment
Written on: 28/03/2013
couldnmt agree withyou more
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★★★★★
“Courteous and business like. Sorted the proble with...”
Written on: 14/03/2013
Courteous and business like. Sorted the proble with underststanding of the problem. (read more)
★☆☆☆☆
“Not recommended”
Written on: 07/03/2013 by sagee (1 review written)
As an IT manager, we had all of our buisness communications manged by Daisy. Although we did not have any real problems with the broadband and phone lines, we also had them maintain our VOIP system and with that they were the worst i have seen. Bad and slow service, not very nice, poor technical knowlendge and overall bad feeling. (read more)
Daisygroup's Response to sagee's Review
Written on: 07/03/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team on resolutionteam@daisygroupplc.com and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc”
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Mickyfowle1R's Response to sagee's Review
Written on: 28/03/2013
I had a call from one of your sales staff fakhar zaman absolutely awful
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Fakharzaman's Response to sagee's Review
Written on: 18/04/2013
hi micky
thank you very much for your constructive feedback. i wish you the best in your new career as a daisy ex employee
so you cant really ring yourself.
please can you reiterrate from this childish behaviour, as daisy is devoted to there customers.
wish you all the best.
warmest regards
Fakhar.Zaman
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★☆☆☆☆
“I have been on my phone contract for nearly 20 years,...”
Written on: 04/03/2013 by Robert_m (1 review written)
I have been on my phone contract for nearly 20 years, at some point daisy bought the company my phone contract was with. i didn't know till the bill changed. My phone is important to my business so i never bothered until one day i rang up to upgrade my phone (which i hadn't done for years) i wanted the new iphone 5 and they wanted to charge me more than 02 or EE would charge for a new customer therefore i said i wanted to leave and even though i hadnt upgrades for over 2 years they said i... (read more)
Daisygroup's Response to Robert_m's Review
Written on: 23/04/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team on resolutionteam@daisygroupplc.com and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
Reply to this comment
★☆☆☆☆
“Terrible”
Written on: 04/03/2013
This company is so rubbish we will be moving away as soon as our issues are resolved. In this instance (we have had previous issues) our business ADSL connection has been out since last Tuesday (a week today) due to their migration. They have had us running around testing everything even though it's been clear since the start it was a related issue to their scheduled 'migration'. They have not kept us up-to-date whatsoever and I have just called again to find out we have an appointment... (read more)
★☆☆☆☆
“In 2009 we had a very friendly sales man turn up at...”
Written on: 25/02/2013 by Willenhall2013 (1 review written)
In 2009 we had a very friendly sales man turn up at our company stating Daisy Communications could save us money from BT so we took the plunge and found after 3 months we still received a bill from both Daisy and BT but after talking with the so called helpful customer service advisors at Daisy this would be rectified and we would no longer pay anything to BT. We did not receive a bill from BT for 3 months and then all of a sudden a big £350.00 from BT arrives so again we call Daisy to... (read more)
★★★★☆
“Resolving contract and account issues”
Written on: 22/02/2013
We had a big problem when switching contracts after a change of business ownership. It took a long time to sort out and a lot of emails and phone calls. Generally, the people I dealt with were very pleasant, patient and knowledgeable. However, things moved quickly after we started dealing directly with Qas. He was extremely pleasant,professional and clearly knows his business. He looked into the account history and uncovered a glitch in ordering a new line from Daisy for us, immediately... (read more)
★☆☆☆☆
“Rude and unreliable”
Written on: 18/02/2013 by panordic
I have been given the responsibility of dealing with the telephone systems for the company I work for. We have had nothing but trouble with daisy telecoms and I find it quite comical that the automated service when you call says 'please hold while we connect you to one of our friendly customer service advisors' This couldn't be further from the truth since we had an advisor calling constantly one day 'demanding' to speak to the managing director (after I had already arranged a meeting with... (read more)
Lover's Response to panordic's Review
Written on: 19/02/2013
could agree with you more they are useless
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★☆☆☆☆
“Cancellation nightmare”
Written on: 11/02/2013 by lloydy28 (1 review written)
Daisy acquired Eurotel who I signed 12 month agreement with in 2009. Daisy confirmed I would continue on same terms and conditions. Until August 2012 only contact I had with Daisy was them trying to sell me phone systems. August 2012 called me to let me know as a platinum customer they would be reviewing my account. The review concluded that they could not actually save me any money but unless I signed a 12 month renewal with them my costs would increase 4%. Having looked at my options I... (read more)
Mazvoisey's Response to lloydy28's Review
Written on: 14/02/2013
Unless they can prove you signed a new contract with them, then 30days notice is all you need. Find a new supplier pay to port the phones which Daisy can"t stop them doing, then refuse to pay more than the 30days. Ignore any legal demands, they have no case that is what I am doing. I had 5 phones lines with them. Imported over 1 to be safe, now they want to charge nearly 300 quid cancellation fee! They do not have any legal recourse I gave them 3 months notice for the other lines for lack of hassle but as soon as I ported over the one phone line I could not dial out on any of the other phone just receive calls. Change over is today-let's see what happens. When you have such bad service no wonder you have to offer 1 years free broadband! Read the term and conditions for that one, one in fact best get your solicitor to read it.
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Lover's Response to lloydy28's Review
Written on: 19/02/2013
take them to a tribunal tehya re a pathtic company used to misselling
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★★★★★
“Query reference 2835595”
Written on: 05/02/2013 by margueriteashley (1 review written)
Quick response - very happy with outcome. I didnt expect such a quick reply as things like this usually take longer. (read more)
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Showing 11 - 20 of 74 Reviews
★☆☆☆☆
“if you are a reseller Keep away!!”
Written on: 05/02/2013 by yaniv.monfort (1 review written)
Daisy is by far the worst ISP I have had to deal, there is no customer support and their portal is useless. I would never recommend, i was unfortunately forced into being their customer when Murphex took over my supplier (Broadband First) which was excellent!! Moving over was a nightmare but I was understanding, didn't this is only the beginning!! They have taken over services provided by our previous supplier that they couldn't support, leaving us without proper support!!! Their billing... (read more)
★☆☆☆☆
“Total indifference to customer queries”
Written on: 24/01/2013 by PeterThomas (1 review written)
I am totally disatisfied with the complete lack of response that we have received from you following our e-mail message to you dated 18 January 2013. You acknowledged that message by your e-mail message dated 21 January and promised a response within 5 days. We ordered telephone no. [number removed] as a new line from your representative last summer. The line was installed and worked satisfactorily until earlier this month. Since then it has been cut of I want to know why. This is a... (read more)
★☆☆☆☆
“REAL BAD.BAD. COMPANY”
Written on: 18/01/2013 by roquetas
Daisy plc is a bad company to deal with. i have has a mobile contract for 5 years price has gone up my contract ran out in december 2012. i found out thay want 90days notice every other company only requires 30days and also thay want 30pounds for mr to have my old number transfered. Also i have my land line phone with them but i will cancel my contract ASAP. A REAL BAD BAD COMPANY (DO NOT DEAL WITH THEM) (read more)
★☆☆☆☆
“no contact back after 18 days”
Written on: 17/01/2013 by adrianobrien
i received an email on the 28th of December telling me i would have a member of the team contact me "SHORTLEY" however 18days later and still nothing, there email is as below, ------------- I can confirm I have sent your query to our broadband support team and they will contact you shortly to discuss. Please quote case reference 2315967 if you have any further queries. ------------- Not the first time this has happened either, very very very poor communication on every contact with them (read more)
★☆☆☆☆
“Very Poor”
Written on: 09/01/2013 by Bert123321
This is our internet provider at work and i'm the IT guy. The service from Daisy is very poor and intermittent. Customer service is also poor. I would advise against using them as an ISP. (read more)
★☆☆☆☆
“Poor service when cancelling ”
Written on: 07/01/2013 by HCA-Accountants (1 review written)
Tried to cancel the phone lines one of our business partners had ordered following their death. Had to chase progress, and even after sending death cert and getting confirmation of cancellation, the DD continues to be claimed. When querying again, received a stock reply that 'It has been confirmed by our carrier that the lines have been ceased'. We had already been told that but it didn't stop DD being claimed. After phoning to try to resolve again - was told to cancel DD at my end as... (read more)
Hca-Accountants's Response to HCA-Accountants's Review
Written on: 11/01/2013
Further to the above, I followed their instructions to cancel the Direct Debit & I now get notification by post that they will charge me administration fees on my next invoice for breaching their T&Cs by cancelling my direct debit!!!! Shocking
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Mazvoisey's reply to Hca-Accountants's Comment
Written on: 14/02/2013
Do not pay that in fact they have breached the direct debit guarantee by continuing to take money after it was cancelled and have themselves broken the law. Do not be bullied by them they rely on people's ignorance of the law. I,m fighting, ( no winning ) a battle with them at the moment. I am so glad I have moved my 6 phones lines.
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★★★★★
“Nadim Ahmed did what it said on the tin. Thankyou”
Written on: 20/12/2012
Great Service thankyou (read more)
★☆☆☆☆
“Not recommended, really annoyed”
Written on: 13/12/2012
I have been working for a company for tha past 3 months looking after the IT issues. Only recently we had a problem with our phones. I just had so many problems dealing with them, going through different deparments, total mess. They will take ages to get back to you and when they do it will take light years to solve the problem. You do not want to be their customer.. (read more)
★☆☆☆☆
“WARNING to othe businesses NEVER use daisy communications ”
Written on: 11/10/2012 by Lcarlyle
This company does not deserve any star rating. In February I was mislead into using the polycom phone using a four handsets system on a broadband line. From the moment it was installed it has intermittently worked. Although I have had the problem for six months it still takes them five days to get an engineer to site. My phones worked for twelve minutes yesterday. Who can run a business like this. You will never get to speak to one person or a person high up. Managers avoid your calls and... (read more)
Stefan3421's Response to Lcarlyle's Review
Written on: 13/11/2012
I signed upto Daisy after taking over a business who had a daisy line, I was persuaded by telesales not to switch and offered free broadband, so I stayed with Daisy. WHAT A MASSIVE MISTAKE! It has been problem after problem with customer services what a waste of time they are. Then they have the cheek to send a rep to see me to try and sell me a £2500 phone system I would not have a phone system from them if there were free!! I have now decided to leave Daisy and go to XLN who I should have gone to in the first place. I can totally agree with the above comments that you cannot ever get to speak to a manager and I was told to call back at 2pm to speak to Jackie the customer service manager and she was expecting my call surprise surprise I call back at 2 and she is in a meeting! Meeting my a*** more like she cant deal with complaints or does not want to and she is suppose to be the manager!
**** NEVER EVER SIGN UP TO DAISY, FALSE PROMISES, RUBBISH CALL HANDLERS AND A TOTALLY USELESS COMPANY AND STAFF!!!!!****
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★★☆☆☆
“Ok but wait until you try to go elsewhere”
Written on: 06/09/2012
I inherited Daisy when they took over Obit Telecom last year. I am now trying to change my ISP for a better package as I'm not a business user. They can supply a MAC code which lasts for 30 days but they want 90 days cancellation notice. I've never signed a contract with them so I'm currently in correspondence with their Customer service team. If I get a positive outcome I may change this review as I've not had problems with the service except they got my address wrong when they took over... (read more)
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Showing 21 - 30 of 74 Reviews
★☆☆☆☆
“What a nightmare”
Written on: 15/08/2012
This is one of the worst companies that I have ever had to deal with. Major delays when out phones went down because they could not communicate between different departments. Billing was terrible think they think of a number double it and then send an invoice out. Would not recommend this company to anyone!! (read more)
★☆☆☆☆
“worse than useless”
Written on: 15/08/2012 by HGVsales
only wish could give 0 stars.....they dont deserve 1!! broadband service keeps cutting out - has cost us thouands. try everyone else first. PS they dont ring back.... (read more)
★★★★★
“Ignore the below... no complaints here....”
Written on: 17/07/2012 by cwpower
We have been daisy customers for a while now... we had to wait a while for the install but this isn't daisy's fault as all the company's have to rely on the dreaded BT Open reach teams to deal with the installs. In terms of billing, we have the free 50gb broadband which we get free for a year... it turns out it wasn't quite enough and we got some small charges for over usage (about a tenner). when we asked daisy about this they said they would be happy to upgrade this for us and we doubled... (read more)
★★★☆☆
“Daisy Lost our Main Switchboard Number for Weeks!”
Written on: 18/05/2012 by Ops_Mgr_Torse (1 review written)
Despite better judgement, trialled Daisy for our comms prior to our anticipated move to new head office.[Previous experience with BT was not great either]. Provided Daisy with a full and comprehensive specification of our telecomms and data requirements; simplistically duplicating current requirements, running both sites in tandem to ensure NO issues prior to move. Reassured that main number would be transferred [this was qualified several times, as we're both cynical and a bit... (read more)
★☆☆☆☆
“We should have read this forum earlier!”
Written on: 09/05/2012 by An_SME_in_North_London (1 review written)
What a nightmare! The install of our new phone system took 2 attempts 2 weeks apart, during which time nothing worked properly. It was finally installed - almost - as required on a Friday. Since we returned after the weekend we have not been able to make calls. It is now Wednesday. We have been promised an engineer each day for that day, none has materialised so far. reading what everyone else is saying this is par for the course. DO NOT TOUCH WITH A 10 FOOT POLE! (read more)
★☆☆☆☆
“KEEP AWAY FROM DAISY COM, THEY ARE RUBBISH!!!!!!!!!!!”
Written on: 29/03/2012
I HAVE READ THE COMENT MADE BY THE OTHER COMLAIANTS AND I HAVE HADD EXPERANCED MOST OF WHAT THEY HAVE STATED, AND WITH ME i HAVE REVEIVED A OFFICIAL LETTER DEMANDIND MORE MONEY FOR SRVICES THAT I HAVE NOT RECEIVED, WHAT ITHINK ABOUT THEM IS NILLLLLLLLLLLLLLLLL i HAVE ALOSO REPORTED THEM TO WHICH CONSUMER LEGAL. (read more)
★☆☆☆☆
“SAY NO AND KEEP WELL AWAY”
Written on: 26/03/2012 by PaulRidley (1 review written)
I have just came to the end of my contract with daisy/eurotel it has cost me nearly £34000 over 6 years for a phone system what was worth no more than £1500 and it is not yours at the end of it, £266+vat x 72 months = £19152 for the phone system next was the ISDN Card £45+vat x 72 months = £3240 then the average bill was £160 per month for calls, maintenance and so on. My advice is to keep well away from this company they will robb you blind. (read more)
Guest's Response to PaulRidley's Review
Written on: 04/04/2012
Ever think to read a contract before signing it or research the value of what you are getting?
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Johnpm's reply to Guest's Comment
Written on: 21/11/2012
True however as a duty of care to customers best interests this kind of dealing is as good as criminal, I am looking at a similar issue at the moment where a business owner in the catering industry not knowing much about technical industries went on the sales guys say so and not only ended up with equipment and back up batteries and servers that they would never require but also had the leftover finance from the last rip off bundled into the next deal ! On top of that I've noticed they added spare phones incase of breakdown that weren't even delivered again why would u need spare phones ! This company is so dodgy is sickening ! This will be highlighted and dealt with through all legal and media sources people can't get away with it ! Looking at 18k for something that has been quoted to buy outright through another company for less than £4 K ! Also 9k added from old finance to new finance to gain interest again ! So if you allowed it they rent you equipment for 36 months finance for 72 months then after 36 months would do you over again for another new system and keep adding to finance ! Now tell me that's not criminal ?
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Jprocter83's reply to Johnpm's Comment
Written on: 06/12/2012
We too got miss sold a phone system that we didn't need or want. Yet some how we were conned in to it. Things in the contract were hidden from us until it was too late and some elements concealed as a mobile phone contract which seemingly didn't exist. But our fault as we signed the contract so thats that apparently. Common sense would dictate that no sane person would wittingly sign up to a £7000 phone system for a 20ftsq office with one person working in it. To make it even worse the same equipment could even be purchased for about £300. I've tried every avenue to resolve this, including writing to the Daisy CEO who has yet to reply.
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Johnpm's reply to Jprocter83's Comment
Written on: 10/12/2012
It's apparent that daisy works on a sales target bonus system for this kind of blatent rip off trading. I wonder if the likes of watchdog would be worth contacting ? it seems there are lots of people that have been burnt in similar circumstances !! ??
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Jprocter83's reply to Johnpm's Comment
Written on: 11/12/2012
Ok then lets all do that seen as (name removed) doesn't want to know. Send your story to watchdog
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★☆☆☆☆
“Customer service totally ineffective”
Written on: 01/03/2012
Dont get involved with this company at all They will sell you something they cant deliver then blame you for asking for a service they could not provide they continually overcharge for items and services you have not requested Your bills come via email and if you dont check them straight away the money will be taken by direct debit Even if thy agree they have made a mistake they still debit the money If you cancel your direct debit mandate to stop them helping themselves to your money they... (read more)
★☆☆☆☆
“Still owe my me £200.00!!! Avoid at all Costs”
Written on: 18/01/2012 by Norgeo
Their customer service is non existant. Within 5 minutes of calling, I was cut of a total of 3 times! When signing up with their internet serivce and new phone system, we were charged for a system which was never put in, we were charged for 2 internet lines (something not possible in small building) and a host of other 'extras' which we never received. When confronted about this, they agreed to pay all the money for equipment/services not provided, that was 2 years ago, and I am still... (read more)
★☆☆☆☆
“Avoid, Avoid, Avoid”
Written on: 04/01/2012 by magic9999 (1 review written)
Avoid, Avoid, Avoid My ISP got taken over by these cowboys. My Internet service then had problems with poor conectivity and I contacted Daisy \"Customer Support\". What a joke - no thought or action at all from them about fixing the service, just threats about how much I had to pay them if I wanted to leave and threats of \"Legal Action\" to get out of the \"Contract\" - which I had never signed. 3 months \"cancellation fee\" and additional items put on the invoice that I had never... (read more)
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Showing 31 - 40 of 74 Reviews
★★★★☆
“Better than the reviews show”
Written on: 03/01/2012
As with all big / medium sized companies dealing with customer service was always harder than it should be but i found it a lot easier dealing with these guys than with BT and sky ( box broke wanted to charge me £65 to get a new one, different review i think) Overall I have no real complaints about Daisy, the broadband is fast enough for me and my team to get our work done and listen to some music at the same time. The Free broadband offer was a big selling point to me, you do get tied in... (read more)
★☆☆☆☆
“Do not touch with bargepole.”
Written on: 19/08/2011
Failed to transfer line over when I purchased my business even though both myself and the previous owner had agreed this with them. Disconnected my business line due to admin error. Took well over a month to set up broadband. After numerous phone calls, they told me the line was ready and router had already been dispatched - then when nothing arrived, they told me nothing had been ordered. Tried to con me into getting another line, saying that Barclaycard PDQ can not work on same line as... (read more)
★★★☆☆
“Loss of email service”
Written on: 17/08/2011 by Scratchal
I have had really good service from Daisy techs over the last couple of years. Unfortunately TOO MUCH SERVICE. They are really nice people but I keep losing email service. Not a major problem over a couple of hours. HOWEVER, I have now asked for someone to call me within say 48 hours (reasonable?) and explain what their hardware problem is and why I should stay with Daisy. No call has been forthcoming. Am I to assume then that they have no answer? (read more)
★☆☆☆☆
“Worst company of any type, ever!”
Written on: 01/08/2011
Had small business telephony services with a company that was assimilated into Daisy Communications a couple of years ago. Without warning our call charges were increased by 1200%. We immediately started a complaint, the complaint procedure link on their website used to go to an error page. We were contacted by them repeatedly over 6 months chasing payment for the invoice we were disputing. They would respond that they had no record of our complaints and the invoice was correct. After... (read more)
★☆☆☆☆
“Daisy Communications Ltd”
Written on: 07/07/2011 by andreavelicka (1 review written)
Had Daisy rep visiting us in 2009, promised 'heaven on earth'. Never been made aware that we signed for £100 a month for 72 months=6years, will end up paying over £12k+VAT for equipment worth £1500incl.VAT !!! Have 30 pages of me contacting Daisy, including CEO Matthew Riley, no answer, not one single response for over a year. Please anyone who feels cheated by Daisy and does not want the Riley lot to get away with it, get in touch; if there's more of us together, we can surely prove that... (read more)
Guest's Response to andreavelicka's Review
Written on: 26/07/2011
I have done business with Daisy as a reseller/dealer they are scammers... do doubt in my mind! Seemed intially a good company to work with...
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Jprocter83's Response to andreavelicka's Review
Written on: 06/12/2012
Exactly the same thing happened to us!!!!!!
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Jprocter83's Response to andreavelicka's Review
Written on: 11/12/2012
I have set up a facebook page for you to put your story on. Its a group called Daisy PLC Conned Me Too, I've also sent an email to BBC Watch dog
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Andreavelicka's Response to andreavelicka's Review
Written on: 08/02/2013
Without any direct contact from Daisy since July 2012, yesterday received a threat of court action from debt collecting agency appointed by Daisy if we do not pay for service which (name removed) from Daisy confirmed in writting was suspended in June 2012!!!
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Mazvoisey's reply to Andreavelicka's Comment
Written on: 14/02/2013
If it is a county court summons you can lodge an objection and ask for the case to be heard in your area court then they have to send a representative there. If it is just a fancy letter headed debt collection agency write and tell them the same. These people don't want to work for the money they rely on you not knowing the law and being frightened by a bit of legal jargon. As soon as you challenge them and say you are willing to defend your rights they back off as it is not so simple for them then. Good Luck.
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★☆☆☆☆
“Keep an eye on these con men.”
Written on: 04/07/2011 by jprocter83 (1 review written)
I was with daisy for a few years pretty problem free, even sang their praises on occasion for getting bt open reach to very quickly fix a broken cable. Then a few months ago a daisy rep came to visit claiming he would save me some money. To cut a long story short I was somehow ended up signing for a £6000 phone system fit for a large office block, when our office is about 20ftsq and has one part time office worker, our cheap phone like you would see in any home was perfectly adequate. I... (read more)
Guest's Response to jprocter83's Review
Written on: 06/11/2011
i have the exact same problem with this joke of a company they have completly lied about everything my bills have more than doubled my phone doesnt even work properly and now they are taking my company to court for a 6000 pound phone system the rep who came into our work and sold this to us has been sacked for miss selling phone systems,i found this out when daisy came back around with anouther rep trying to sell me another system again i have this on voice recording
what a joke daisy are
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Redmans's Response to jprocter83's Review
Written on: 06/11/2011
i have the exact same problem with them.
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★☆☆☆☆
“Avoid Daisy or suffer”
Written on: 28/06/2011 by Gav75
As Griffin internet fantastic service. Griffin sold this part of their business to Eurotel, the service began to deteriorate. Eurotel died and Daisy took other, oh dear where do I start (we had numerous clients with them and had problems with all of them)... - Unreliable service - Bad customer support - Services that were standard in the original contract suddenly sneakily started being charged as extras without any notice or new contract being discussed. - Threatened us with legal... (read more)
★★★★★
“Impressed with the service, shocked at all the bad reviews”
Written on: 25/05/2011 by suerodgers21 (1 review written)
I was shocked when I saw all the negative reviews here I had to check I was reviewing the same company! All I can say is I have been with Daisy from the start and I have never had a problem, I use them for all my lines and broadband across three different locations. I have had to contact them a few times over the years and I always find them to be pleasent and efficient. Its hard for me to believe so many people have had a bad experieince with them I know they have gone through lots of... (read more)
Guest's Response to suerodgers21's Review
Written on: 28/06/2011
Wait until you have a problem or if you decide to move away.
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Guest's Response to suerodgers21's Review
Written on: 04/07/2011
I too thought like you until a few months ago when daisy duped me in to signing up for a £6000 phone system over 6yrs (£100 per month) when our office is 20ftsq with one part time office worker.
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★☆☆☆☆
“Pro's - None I can think of ”
Written on: 04/04/2011 by Sketty (1 review written)
Pro's - None I can think of
Con's - Ineffective technical support - you email them and they ask you to ring, you ring them and there isn't anything they really help you with. Their ADSL was slow and unreliable with DNS being a huge problem, their website lacked any decent technical info, their support couldn't tell me what smtp server to use and in fact the operative I spoke to didn't even know what an smtp server was. Long contract term, slow and unreliable ADSL, expensive compared to the...
(read more)
★★★★☆
“I know I am contradicting every review on here but I...”
Written on: 25/02/2011 by Christina M (2 reviews written)
I know I am contradicting every review on here but I can honestly say that I have never had a serious problem with Daisy at all. My phone line was originally with Economy calls ltd which was taken over by Daisy. I had signed up to a long contract (cannot remember for how many years) but later decided to give up my bed and breakfast business.
As I had been happy with Daisy, I continued my account with them at my new home on my residential number - to be billed as buisiness as I was still...
(read more)
Guest's Response to Christina M's Review
Written on: 13/06/2011
WAIT TILL YOU TRY AND LEAVE THEM.
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Daisygroup's Comment
Written on: 03/05/2013
Thank you for your feedback which is always appreciated and I apologise to any customer who has not experienced the level of service they would expect from us as their chosen service provider.
I would encourage any customer with outstanding issues to contact my team and we will be happy to look at resolving the matter for you.
Many Thanks
Mark Colbeck
Customer Resolutions Manager
Daisy Group Plc
Margad's Comment
Written on: 08/05/2013
hey, my company issued phone is with your company and i have just recieved an astronomical bill for data usage, worth the equivalent of over 2 weeks salary for less than 500mb, is this possible? i see no obvious contact details online for you. if you read this fancy emailing me? i could do with knowing unauthorised data charges by your company, as this puts my in an awkward position.
thanks in advance if you take the time to message me
Daisygroup's Comment
Written on: 09/05/2013
Hi,
Our telephone number is 0800 040 8888 or 0333 320 8888 from a mobile - option 1 for Customer Services.
Or you can email your account details and query to customer.support@daisygroupplc.com, but you'll get faster service if you call.
Hope that helps.