Daisy Group Reviews - www.daisygroup.com

★★★★☆
4.4 / 5
949
87.3% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★★★★★

“Help with setting account up online; ”

Written on: 29/07/2015 by kzCarr175 (1 review written)

Professional, very helpful and the person I dealt with responded to my query within 24 hours via call back. Query was resolved over the phone in 2-3 minutes. I would recommend their service to others… Read Full Review

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★★★★☆

“Very Helpful and quickly sorted out”

Written on: 26/07/2015 by MathewLyon (1 review written)

I found my recent enquiry with Daisy very easy and helpful, Everything was sorted out quickly and I couldn't have asked for much more… Read Full Review

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★★★★★

“Ordered a micro sim card for our new phone ”

Written on: 26/07/2015 by Isabell149 (1 review written)

My call was handled quickly and suffiently. I was well informed and appreciated the manner in which my enquiry was handled thank you. … Read Full Review

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★★★★★

“anser”

Written on: 25/07/2015 by Jolie453 (1 review written)

a1 service.Very polite exchanges… Read Full Review

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★★★★★

“Great help with a tricky invoice, a good rep from Daisy ZH”

Written on: 25/07/2015 by Josue316 (1 review written)

Needed to find an invoice from over 18 months ago, and spoke to a rep, she took all the info and said she would get back to me, usually this spells disaster, but within the hour the invoice had arrived in my inbox and all was fine, a pleasant transaction with this adviser from Daisy. Daisy as a company are helpful but there are some practices I'm not happy about and I have a long history of being unhappy with how we have been treated over the past, but going of this one experience the rep was… Read Full Review

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★★★★★

“Re Issue with our Maintenence contract ”

Written on: 25/07/2015 by Christopher1987 (1 review written)

"DRB" Reference: #7342095. I would like to say a big thanks to DRB for his help and support in dealing with our maintenance support contract issue. DRB was very helpful and sorted things out for us. Once again, thank you very much… Read Full Review

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★★★★★

“Very Helpful”

Written on: 24/07/2015 by AddisynBriggs (1 review written)

I recently raised a support request using the online chat, the assistant Sian Hampshire was extremely helpful in providing support and dealt with my quires swiftly… Read Full Review

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★★★★☆

“Very Good Service”

Written on: 24/07/2015 by Gloria296 (1 review written)

The Service was very good and efficient. The person I was speaking to was very nice and helped me with my issue. He replied very fast and this was very much appreciated. He also went to look for the other person i needed so it was very helpful and I am very happy with the service… Read Full Review

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★★★★★

“AS ALWAYS GOOD SERVICE”

Written on: 23/07/2015 by LEXUSRX300 (1 review written)

answered all questions clearly and quickly arranged for call back from techs… Read Full Review

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★★★★★

“0845 to 0345”

Written on: 23/07/2015

We have just changed from an 0845 number to an 0345 number. Daisy's customer service team were very helpful in this process, answering all queries promptly and set up an automatic message to callers regarding our changeover. They brought forward the date of our new number going "live" after our request - because we are a charity supporting women and children who need access to our 24 hour answering service… Read Full Review

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★★★★★

“Rapid and efficient”

Written on: 23/07/2015

Dealt with SLH, very efficient and rapid with the responses. Extremely helpful… Read Full Review

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★★★★☆

“SLH - feedback of service received”

Written on: 22/07/2015 by HelenJordan (1 review written)

It took a little while to get a response but once SLH was in touch the service was very quick and efficient. I look forward to using my new phone shortly… Read Full Review

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★★★★★

“PROBLEMS WITH SAMSUNG S3 AND HELP TO EXPLAIN COSTS IN CUBA”

Written on: 22/07/2015 by Eb62giMe68 (1 review written)

Problems with the Directors mobile phone since he got back from holiday outside of Europe, not picking up and updating emails whilst out, only does so when he connects into wifi on computer. This has been ongoing since last week and still trying to get it too work. Daisy has forwarded by email how to start it again with bullet points. Hope this helps as the Director is out at present time. Also helped me look up the costs incurred whilst he was away on holiday on the Daisy Bill internet… Read Full Review

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★★★★★

“BILLING ASSISTANCE AND ONLINE ACCESS ”

Written on: 22/07/2015 by TalanGreene418 (1 review written)

the guys I dealt with very helpful i can now access my account online thanks to the clear informative help i received this morning a great start to a Monday, the service was faultless and all before 9 am brilliant 100%… Read Full Review

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★★★★☆

“Extention Requirement”

Written on: 21/07/2015 by bbeggs (1 review written)

Requested - engaged tone or leave a message when a member of staff is on another call… Read Full Review

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★★★★☆

“Line Fault - Sorted”

Written on: 20/07/2015 by hdProctor423 (1 review written)

Line fault - first for years. Phone support helpful, they transferred the faulty line to another number so we lost very little business. The fault occurred on a Saturday and they stated the fault would be fixed by close of business on Monday which it was. Very good, no complaints… Read Full Review

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★★★★☆

“Lost phone report”

Written on: 20/07/2015 by Juliankgb (1 review written)

Called to report our phone missing and to check if our missing phone had been used thatafternoon. Had a very helpful response from the operative. Sadly the system lags too far behind the real world to tell us if the phone had been in use that afternoon. Service to bar the sim was painless with the operator 'RR' quick, efficient, polite and well spoken. A really annoying moment made less painful .... … Read Full Review

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★★★★☆

“Informative”

Written on: 19/07/2015 by xjCollier164 (1 review written)

the person I dealt with  informed me of my choices and picked one, it was the first query with Daisy mobile number related so happy with the outcome… Read Full Review

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★★★★☆

“SE - polite and courteous, adequately dealt with our...”

Written on: 18/07/2015 by yuMurphy-Alt296 (1 review written)

SE - polite and courteous, adequately dealt with our problem… Read Full Review

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★★★★★

“Sim Activation ”

Written on: 17/07/2015 by Moorlands911 (1 review written)

I telephoned today to organise a sim activation and transfer and spoke to a lady who was very helpful and friendly and got the issue sorted quickly and efficiently. I would be happy to recommend the service provided and feel happy confident in contacting Daisy if I have any more queries in the future… Read Full Review

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