Berriewood Wholesale Reviews

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★★★☆☆
3.4 / 5
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Berriewood Wholesale

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Latest Reviews

★★★★★

“Quick delivery”

Written on: 08/02/2016

Ordered orijen adult dog food on monday and it arrived on tuesday!!didnt expect it at all! Previously,i bought same brand from two other websites,and it took a week for me to received it. Berriewoids is cheaper as well. I will now continue to buy from them.thank u berriewoods!!… Read Full Review

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★★★★★

“Frozen dog food”

Written on: 16/01/2016 by Jennyw312 (1 review written)

Ordered the frozen complete dog food and some rabbit food , it was ordered and delivered very quickly we were given a hour time slot and it was delivered one minute into the time slot very happy with product ,packaging ,delivery and service will use again… Read Full Review

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★★★★★

“Helpful and friendly, with excellent pricing”

Written on: 01/01/2016

I have used Berriewood for a few years now and have always had excellent service. When things have gone wrong, which has only been on two occassions they credited me instantly without fuss. They also sent me a little gift with my next order. I can recommend them without hesitation… Read Full Review

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★★☆☆☆

“Seemingly too busy to provide customer service”

Written on: 16/12/2015 by Gibson316 (1 review written)

I've used Berriewoods since I got my rescue dog and had found them to be reliable, usually delivering within a day or two of order. I placed an order on 13th November, expecting delivery sometime during the following week. No delivery, no information as to when it might come. I emailed. I phoned. My first phone call resulted in a promise of a Saturday delivery. No delivery. I emailed on 19th November and eon 20th November but received no response and phone calls only resulted in me being… Read Full Review

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★☆☆☆☆

“New Owner - Save yourself the headache & shop elsewhere! ”

Written on: 12/12/2015 by Damon289 (1 review written)

Ordered quite a handful of times prior with a mediocre experience (by no means what I'd consider "good" but not terrible) but they were the cheapest so I managed but the most recent order experience was poor and such a headache. The order prior to my most recent I had to place by phone as the website didn't correctly apply bulk buy discounts; while inconvenient, I this was okay (part of the mediocre expectation). Now I was overcharged on their new packaging fee which they agreed to refund… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY. ”

Written on: 10/12/2015 by Shieldsvj75 (1 review written)

Do not use this company. The customer service is appalling. After being a loyal customer for 2 years, I have now been waiting for a parcel for 16 days and spent hours trying to get my delivery and then when it was clearly never going to be received, I've had to spend hours trying to get a refund. I have just has a member of staff put the phone down on on me and apparently the managers all go home at 4.30pm… Read Full Review

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★☆☆☆☆

“terrible customer service and no delivery!!!”

Written on: 07/12/2015 by TraceyJL (1 review written)

Ordered Naturediet dog food in bulk. Payment taken from bank and no delivery No response to email no answer on phone. Face book page is full of complaints about the same thing!!!!… Read Full Review

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★☆☆☆☆

“Really Poor Service”

Written on: 04/12/2015

Been waiting over a week for my order to be delivered, poor customer service. They haven't dispatched my order because they have been very busy. Order was put on hold for no reason, even when they promised to deliver next day it still hasn't turned up. Will definitely not be using again and I certainly wouldn't recommend them. … Read Full Review

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★☆☆☆☆

“Ordered 2 weeks ago ane sill not delivered”

Written on: 20/11/2015 by Arieli417 (1 review written)

I felt that it would be nice to support a local company (under 5 miles), but this has not been the case unfortunately. I new that it could take up to 8 days, but on day 13 (the latest they said it would be), still no sign and no explanation. I had already bought two lots from another local supplier (Poole Farm) to tide me over and wasn't going to do it a third time. This was my first order from Berriewood, I thought that at the very least they would make a bit of an effort, but clearly this has… Read Full Review

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★★★★☆

“7 yrs still happy”

Written on: 08/02/2015 by MaraKirkland270 (1 review written)

Been using Berriewood for many yrs, family company nice people to deal with. Always had good customer service when I called them… Read Full Review

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★★★★★

“Quality of service”

Written on: 14/01/2015

My dog recently went off his food and after 8 years on the same make who could blame him. Unfortunately we had just taken delivery of 2 new sacks. I rang customer services and without question they agreed to take the food back as it was still in the original packaging. There was of course a small charge for this and arrangements were made for the food to be collected. I have since found a product which he enjoys and phoned Berriewood again to order. The young lady was extremely helpful and the… Read Full Review

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★☆☆☆☆

“Poor Delivery Service and Always out of Stock”

Written on: 30/11/2014 by Petersonto275 (1 review written)

The one positive about Berriewood is they are cheap. However every delivery I have had apart from the very first I have had issues with. I have had damaged items on almost every delivery, one delivery not delivered when they said it would be and they take payment for items they don't have in stock and haven't notified you of. On the plus they do, do what they can to put this right but it is inconvenient and unacceptable on every order I have placed… Read Full Review

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★★★★★

“All round excellent ”

Written on: 21/05/2014

I order the autarky dried dog food , berriwood is the best price I found , this includes free delivery , I'm on my third order which was placed on Monday , today (Wednesday ) my order is being delivered and unlike other delivery services it's down to the hour by a helpful text message service , one last night to say it's coming today and the other this morning to say it's being delivered between 9 and 10… Read Full Review

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★☆☆☆☆

“Thawed & Not as described!”

Written on: 24/04/2014 by GloriaKerr (1 review written)

I ordered a load of BARF frozen chicken for my dog. It was OK, although it had half defrosted by the time it was delivered. It also took them a whole week to deliver from the time of placing my order. I ordered freeflow frozen minces, all of which had to go in the bin as they were defrosted completely on arrival. I also ordered Medium sized bones, but these were all in a big 2 foot square cube! Frozen together originally, but again, pretty much defrosted by the time I got them. Also the… Read Full Review

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★★★★★

“very good service good prices ”

Written on: 11/04/2014 by Julienk487 (1 review written)

very good service competitive prices always know down to the nearest hour when to expect delivery.Would highly recommend this company… Read Full Review

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★★★★★

“dog food delvery”

Written on: 10/03/2014 by Stokespq227 (1 review written)

Fast delivery, good value, good quality product. Thank you... have used before..will again Will recommend definately… Read Full Review

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★★★★★

“Quick and easy ordering”

Written on: 02/02/2014

Ordered on sunday, delivered on Wednesday! fantastic service with no heavy lugging? I would highly recommend this company and lowest price… Read Full Review

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★★★★★

“I've tried the rest now I've found the best!”

Written on: 24/09/2013 by Susisu (1 review written)

I have four pet dogs and usually I'd go to 'Pets at Home' or 'Jollyees' for their complete food but after having heart surgery and not able to carry heavy items i browsed the Internet for the best deals and found 'Berriewood' were the best priced.i was amazed at the speed of the delivery as I live far away and very grateful to the Dpd delivery driver who carried my parcel containing two sacks of Autarky complete dogfood into my house for me.I've since ordered twice and I've been pleased both… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 26/07/2013 by MrsBird1964 (1 review written)

This was my first (and last) dealing with Berriewood Wholesale... I placed an order 2 days ago online, I had a response email confirming receiving order, but no indication as to when to expect delivery. I chased them today and was told an item was out of stock, therefore the order would be delivered next Tuesday... 6 days from placing order and no communication to say it would be delayed!!… Read Full Review

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★★★☆☆

“misleading pricing”

Written on: 22/07/2013

Having seen Skinners trial duck and rice 15kg bag with free delivery on their website I ordered along with some frozen meat, only to be told the price for the Skinners was actually £30.47 so where is the free delivery I wonder? I cancelled order and bought it on Amazon for £22.99 with free delivery… Read Full Review

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