Berriewood Wholesale Reviews

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Berriewood Wholesale
★★★☆☆
2.7
40.0% of users recommend this
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Latest Reviews

“I have been using this company on and off for over...”

★☆☆☆☆

written by Jaronk276 on 23/03/2019

I have been using this company on and off for over 20yrs. It was originally small, two brothers and their wives, dependable reliable personal service. At that time they were all I used for my large breed dogs. They bought their own mill and got bigger. Unfortunately they sold it to Viovet. The service is awful. The prices are high. The delivery is two fees if you buy frozen. Even paying a third fee (delivery charge, frozen food charge and next day delivery charge) does not guarantee arrival. And customer service simply have a “that’s the way it is” attitude. I’d like to rate them NO star but it defaults to one. I’m DONE with them.

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“AVOID THIS SUPPLIER”

★☆☆☆☆

written by LMKN on 12/09/2017

I was a customer at Berriewood for four years. The key word here is ''was''. The last two times I made an order they managed to mess up twice in a row. First time around they blamed it on their delivery service (FedEx). Despite a lack of communication and failure to perform basic client care management, I did not really kick up a fuss as I was informed (after chasing by email AND telephone) that they were experiencing technical problems which caused delays in their delivery facility. In my opinion, business or not, we all make mistakes and there should always be room for this. I made my next order a couple of weeks after this and was duly informed that the delivery would take place Monday or Tuesday. I called them Wednesday and spoke to someone who introduced herself as "Bev". She informed me that they were busy and were behind with their orders. She was very rude and probably should not talk to customers on the phone. As a paying and loyal customer who doesn't freak out over tiny issues, I find this exceptionally unprofessional and arrogant. They had not made a single effort to contact me and inform me of the delay. This is really bad service and I have no idea how a firm that sell goods to individual customers indtend to build any client basis with these manners. I highly recommend DAF, who are much more reliable and very customer orientated. I gave one star because I had to

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“Rip off delivery service”

★☆☆☆☆

written by Rotella on 21/08/2017

This was my first and last order from Berriewood, I ordered 18 cans of food for my dog on a Tue evening and the site said despatched usually within 1 to 2 days and I paid £4.99 for FedEx EXPRESS delivery. I called them the following Monday to enquiry where my order was as I was going on Holiday Wednesday and needed the food. I was told they had the food in stock but at checkout it did say could be 10 days which I admit I did miss, but I had already read usually despatched within 1 to 2 days. I asked them to despatch my order as they admitted it was in stock and I had paid £4.99 for express, they replied if I paid an extra £2.99 they would despatch immedialty and I would receive next day, but if I did not pay then it would be Friday, two days after I left for my holiday. I asked about customer service but they just said pay an extra £2.99 or they are within their rights to despatch for a Friday delivery, 10 days after they had taken my money. Please take time to read the other reviews for this company related to their attitude to customer service and delivery.

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“Really disappointed. ”

★☆☆☆☆

written by Katieeliza on 16/08/2017

Really disappointed in their customer service and delivery. The goods arrived defrosted. I had ordered 5 packs of frozen diced chicken breast (5kg). I have a four month old puppy who I am providing emergency foster to and he needed to eat raw chicken. However he wasn't going to eat 5kg of chicken in 24 hours so I felt my only choice was to put it back in the freezer to refreeze and get in contact with the company. My instant reaction was to bring up the confirmation email and within it, it stated that you could reply to that email with any questions. So I did. Asking whether this chicken would still be okay to use as I had needed to refreeze it due to the way it had arrived. I received no reply back that day - it was Friday - so I decided to email again using an address given on their website, once the weekend was over. So on the Monday I sent another email to the company. This time I heard back and they advised me that this chicken was no fit for purpose and if I provide them with a photograph of the defrosted chicken then they will send out a replacement. I explained that I put all the chicken except for one back in the freezer so this is not possible, but that I can provide them with a photo of the frozen chicken anyway (so they can see it's not been used) and give it back to the driver when they deliver the replacement. I then received an email telling me in great detail the dangers of feeding my dog refrozen meat (i.e it's not fit for purpose) but that they wouldn't be doing anything about it on this occasion because I couldn't provide them with a photograph, and that I should have been in contact sooner. At this point I had already send print screens to them showing what their email says about being able to send a reply and a printsacreen of my reply, which was sent as soon as I had received my shipment. So I am not sure how I could have got into contact with them any sooner. Plus providing a photo of the chicken defrosted meant nothing and I don't see how his proved it arrived how it did. I could have quite easily defrosted it again, just to take the photo? Anyway, no, I would not recommend this company to a friend. When ordering this amount of perishable food you want to feel assured that the products will remain frozen and in usable condition, and that customer service will solve any mishaps that occur in the side. However, unfortunately, this was not the case.

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“Poor delivery service ”

★★☆☆☆

written by on 15/04/2017

I have used Berriewood for 3 or 4 years and have always received good customer service . Sadly my last 2 deliveries have been disappointingly slow and after calling to check where the delivery was this morning I was advised that my confirmation e mail advised of up to a 2 week wait and to be be fair this was correct but I had not noticed . Apparently this was because products ordered may have been out of stock but to my surprse if I paid an additional charge of £7 I could have the food tomorrow . Customer service is failing now for some reason and I'm afraid I cannot use this company anymore .

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“Customer service is appalling ”

★☆☆☆☆

written by on 23/03/2017

Ordered food as I have done so for last 7 months on a monthly basis and never received after 3 days I then call them they say they changed courier to be more efficient from DPD to FEd ex was promised I would have Friday by 6pm I then ring fed ex myself and they tell me my parcel is lost at another address to cut along story short loads of lies and I ask for a manager to call me at berriewood which never happened on the Friday at 6pm I have to go and buy food for dog as it isn't coming as promised on Saturday I call and they say we will,send another lot of food out you will have on Monday which never happened on the Saturday I get a call from manager at fed ex to say they got my parcel and he personally bought it to me More than I can say about berriewood they then retracted the other parcel on Wednesday that still hadn't arrived as they was then told I got my parcel on Saturday I think I should of had a call as I requested from berriewood and some compensation and I was under the impression they was sending the food out free of charge it was still 3-4 days for delivery even the 2nd lot

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“Sent damaged goods”

★★☆☆☆

written by Thedogma on 23/12/2016

I use them for raw dog food which never have any problems with, however recently purchased dog Agility Slalom poles which arrived in packaging barely hanging together, not damaged in transit as outer packaging all good, their warehouse employee obviously decided to get rid of whatever was lying around and to heck with customers. Had to wait 10 days for the pleasure of receiving their rubbish.Very poor show Berriewood.

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“Big price increases month on month”

★★☆☆☆

written by zxMcAllister318 on 12/10/2016

Been using this company for around 7/8 months. Had a regular delivery of dog food, the price was the same for around 4 months, but then started creeping up each month. No email to tell me the price was increasing, just the standard email to say my order had been created. Last month I emailed because I had paid quite a bit more for my dog food than the website was currently showing - was told prices fluctuate, but the price should hopefully stay low again in time for next months delivery, and if not, to contact them and they would see what they could do. Low and behold, price shot up again in time for my delivery - a £7 increase over the price I paid a few months ago. After emailing them, was told there was nothing they can do about it. Customer services so unhelpful, subscription cancelled.

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“Awful”

★☆☆☆☆

written by on 06/10/2016

Needs a tracking service as I've been waiting nine days with no updates. I find this appalling as the estimated delivery was 3-5 days

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“Excellent service and customer support”

★★★★★

written by 328Maloney on 20/09/2016

First time I have used Berriewood - Ordered 4 bags of dog food but e-mail confirmation said 1 item was out of stock (strange as web site did not say out of stock) Phoned next morning and a very helpful lady explained it was the free frisbee gift that comes with the dog food that was out of stock - quickly sorted and dog food was immediately shipped - came next day with very good communication and arrived within the 1 hour slot allocated.Have just now got an e-mail to say they have also posted me the free frisbee - very happy customer and excellent service, will definetly use again.

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“Rubbish”

★☆☆☆☆

written by Esther213 on 10/06/2016

took over a week not got some of the items in stock when i ordered did not let me know and does not tell you on the site. When i received the raw meat some had defrosted also ordered natures menu mixer boxes badly packed crushed boxes very poor service

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“Consistently impressed.”

★★★★☆

written by Theresa428 on 03/06/2016

Have been using Berriewood for in excess of 3 years, buying a dozen cases of Naturediet every 2.5 months. Always order by phone and always speak to pleasant, helpful operatives. Purchase is always delivered within 2-3 days and the emails informing of dispatch, delivery day, and finally delivery time is brilliant. This is my first EVER review left for anything, I felt my positive experiences should be shared.

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“Excellent service”

★★★★★

written by CreepyCrawly on 28/05/2016

We have been using Berriewood for over four years for the supply of our dog food. Their pricing is very competitive and their postage is free. They have always delivered within 48 hours of placing the order. I have had cause to contact their customer service and found them to be polite, efficient and my issue was resolved to my satisfaction. I would not hesitate to recommend this company.

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“Dont bother!”

★☆☆☆☆

written by MrsDDD on 23/05/2016

Waited over 10 days for an order. No communication to say why it was so delayed. They did answer my email to say there was a delay but eventually I had to phone to cancel the order as my cat was running out of food and the customer service adviser couldn't have been less bothered about losing an order and a customer.

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“Fab service ”

★★★★★

written by JaylahKeating68 on 19/05/2016

I normally order from nutriiment but came a cross berriewood on Google and with free postage if you spend 20.00. I ordered before I looked at the reviews so o was then slightly concerned that the food would take ages. The day after the food arrives. Perfect packaging, still frozen and saved myself 7quid. I will certainly be ordering again. Thank you x

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“Do not use- taken over by VioVet- Service now appalling”

★☆☆☆☆

written by on 10/05/2016

I had used Berriewoods for 7 years & was a very happy customer. However now taken over & they now charge for delivery, where before orders over £20ish pounds were free. I ordered some nature diet dog food on 04/05/2016-on 06/05/2016 they emailed as one item was not available but would be in within 24hrs, but would call me monday if still problems 3 days later still waiting- I have called twice asked to speak to a manager, no call backs & no idea if or when food will be delivered. I asked if flavour that was not in stock be replaced with one in stock, ok, so they cancelled the item out of stock & took money again & refunded for item out of stock ... however the replacement item was also not in stock, confused I was- I actually think they wait for an order & only then order from the supplier in the hope it wont take too long to be delivered. I will never use this company again & I had a regular order from vio vet for wormers & flea treatment- that also will be cancelled, which given I have 2 very large dogs amounts to best part of £1000 per year now lost to them.

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“Your pet will starve before they even post your order”

★☆☆☆☆

written by borachon on 02/05/2016

Well past the delivery date, still hadn't even despatched order, even though they said it was all in stock. Just sitting there in warehouse. Too much effort to give it to the courier obviously. Phoned up, attitude was couldn't care less. Cancelled order, no apology, still couldn't care less. One of the worst online order experiences I've had. Competitive marketplace, so why would you order from this company? Dismal.

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“Taken over by viovet = poor customer service and delivery”

★☆☆☆☆

written by hcBurnham135 on 01/05/2016

We have used Berriewood on several occasions but on this occasion, since being taken over by viovet, things have go down hill. Ordered some dog food in the middle of April and still no sign of it. The date promised on the website has come and gone so has the date given by the advisors how we spoke to on the phone. This is the last time we will be using Viovet/Berriewood. Buyer beware!

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“unreliable and appalling customer service!”

★☆☆☆☆

written by Morsesn1945 on 27/04/2016

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and another item that I hadn't ordered, and that my dog Wouldn't eat. On phoning I was advised to bin this, and the remaining items would be with me the following Tuesday. They didn't arrive, and on phoning again I was told they hadn't been despatched yet. I arranged the Thursday as delivery day, this was agreed on, as I wouldn't be at home on the Wednesday. Lo and behold, when I arrived home on the Wednesday, an attempted delivery had been made. On ringing yet again, I was advised that I could go to the depot to collect them, a round trip of 40 miles! I said this was unacceptable, and as it was Berriewoods fault I wanted a replacement sent, as this was frozen food. Friday was agreed, and I left it at that. Went shopping on the Thursday, to find the courier had attempted delivery with the by now defrosted items, and left them with a neighbour. The driver told my neighbour that this had been on his van for four days. It was a total mess, having long since defrosted, and obviously not acceptable to feed to my dog. Phone call no. 4. I was advised that part of the remaining order wasn't even in stock, so couldn't have been delivered on the Friday as they didn't have it! It has now been arranged for this Tuesday, but its now Monday and no word that it has been despatched yet. I am not holding my breath! I have always recommended Berriewood Wholesale to my many doggie friends, but not any more. I would also go as far as to say avoid at all costs, and save yourself the stress of waiting for useable items to arrive.

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“unreliable and appalling customer service!”

★☆☆☆☆

written by Morsesn1945 on 25/04/2016

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and another item that I hadn't ordered, and that my dog Wouldn't eat. On phoning I was advised to bin this, and the remaining items would be with me the following Tuesday. They didn't arrive, and on phoning again I was told they hadn't been despatched yet. I arranged the Thursday as delivery day, this was agreed on, as I wouldn't be at home on the Wednesday. Lo and behold, when I arrived home on the Wednesday, an attempted delivery had been made. On ringing yet again, I was advised that I could go to the depot to collect them, a round trip of 40 miles! I said this was unacceptable, and as it was Berriewoods fault I wanted a replacement sent, as this was frozen food. Friday was agreed, and I left it at that. Went shopping on the Thursday, to find the courier had attempted delivery with the by now defrosted items, and left them with a neighbour. The driver told my neighbour that this had been on his van for four days. It was a total mess, having long since defrosted, and obviously not acceptable to feed to my dog. Phone call no. 4. I was advised that part of the remaining order wasn't even in stock, so couldn't have been delivered on the Friday as they didn't have it! It has now been arranged for this Tuesday, but its now Monday and no word that it has been despatched yet. I am not holding my breath! I have always recommended Berriewood Wholesale to my many doggie friends, but not any more. I would also go as far as to say avoid at all costs, and save yourself the stress of waiting for useable items to arrive.

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