Berriewood Wholesale Reviews

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★★★☆☆
2.9 / 5
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Berriewood Wholesale

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Latest Reviews

★★☆☆☆

“Big price increases month on month”

Written on: 12/10/2016 by zxMcAllister318 (1 review written)

Been using this company for around 7/8 months. Had a regular delivery of dog food, the price was the same for around 4 months, but then started creeping up each month. No email to tell me the price was increasing, just the standard email to say my order had been created. Last month I emailed because I had paid quite a bit more for my dog food than the website was currently showing - was told prices fluctuate, but the price should hopefully stay low again in time for next months delivery, and… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 06/10/2016

Needs a tracking service as I've been waiting nine days with no updates. I find this appalling as the estimated delivery was 3-5 days… Read Full Review

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★★★★★

“Excellent service and customer support”

Written on: 20/09/2016 by 328Maloney (1 review written)

First time I have used Berriewood - Ordered 4 bags of dog food but e-mail confirmation said 1 item was out of stock (strange as web site did not say out of stock) Phoned next morning and a very helpful lady explained it was the free frisbee gift that comes with the dog food that was out of stock - quickly sorted and dog food was immediately shipped - came next day with very good communication and arrived within the 1 hour slot allocated.Have just now got an e-mail to say they have also posted… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 10/06/2016 by Esther213 (1 review written)

took over a week not got some of the items in stock when i ordered did not let me know and does not tell you on the site. When i received the raw meat some had defrosted also ordered natures menu mixer boxes badly packed crushed boxes very poor service… Read Full Review

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★★★★☆

“Consistently impressed.”

Written on: 03/06/2016 by Theresa428 (1 review written)

Have been using Berriewood for in excess of 3 years, buying a dozen cases of Naturediet every 2.5 months. Always order by phone and always speak to pleasant, helpful operatives. Purchase is always delivered within 2-3 days and the emails informing of dispatch, delivery day, and finally delivery time is brilliant. This is my first EVER review left for anything, I felt my positive experiences should be shared… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/05/2016 by CreepyCrawly (1 review written)

We have been using Berriewood for over four years for the supply of our dog food. Their pricing is very competitive and their postage is free. They have always delivered within 48 hours of placing the order. I have had cause to contact their customer service and found them to be polite, efficient and my issue was resolved to my satisfaction. I would not hesitate to recommend this company… Read Full Review

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★☆☆☆☆

“Dont bother!”

Written on: 23/05/2016 by MrsDDD (1 review written)

Waited over 10 days for an order. No communication to say why it was so delayed. They did answer my email to say there was a delay but eventually I had to phone to cancel the order as my cat was running out of food and the customer service adviser couldn't have been less bothered about losing an order and a customer… Read Full Review

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★★★★★

“Fab service ”

Written on: 19/05/2016 by JaylahKeating68 (1 review written)

I normally order from nutriiment but came a cross berriewood on Google and with free postage if you spend 20.00. I ordered before I looked at the reviews so o was then slightly concerned that the food would take ages. The day after the food arrives. Perfect packaging, still frozen and saved myself 7quid. I will certainly be ordering again. Thank you x… Read Full Review

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★☆☆☆☆

“Do not use- taken over by VioVet- Service now appalling”

Written on: 10/05/2016

I had used Berriewoods for 7 years & was a very happy customer. However now taken over & they now charge for delivery, where before orders over £20ish pounds were free. I ordered some nature diet dog food on 04/05/2016-on 06/05/2016 they emailed as one item was not available but would be in within 24hrs, but would call me monday if still problems 3 days later still waiting- I have called twice asked to speak to a manager, no call backs & no idea if or when food will be delivered. I asked if… Read Full Review

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★☆☆☆☆

“Your pet will starve before they even post your order”

Written on: 02/05/2016 by borachon (2 reviews written)

Well past the delivery date, still hadn't even despatched order, even though they said it was all in stock. Just sitting there in warehouse. Too much effort to give it to the courier obviously. Phoned up, attitude was couldn't care less. Cancelled order, no apology, still couldn't care less. One of the worst online order experiences I've had. Competitive marketplace, so why would you order from this company? Dismal… Read Full Review

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★☆☆☆☆

“Taken over by viovet = poor customer service and delivery”

Written on: 01/05/2016 by hcBurnham135 (1 review written)

We have used Berriewood on several occasions but on this occasion, since being taken over by viovet, things have go down hill. Ordered some dog food in the middle of April and still no sign of it. The date promised on the website has come and gone so has the date given by the advisors how we spoke to on the phone. This is the last time we will be using Viovet/Berriewood. Buyer beware!… Read Full Review

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★☆☆☆☆

“unreliable and appalling customer service!”

Written on: 27/04/2016 by Morsesn1945 (1 review written)

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and… Read Full Review

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★☆☆☆☆

“unreliable and appalling customer service!”

Written on: 25/04/2016 by Morsesn1945 (1 review written)

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and… Read Full Review

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★☆☆☆☆

“unreliable and appalling customer service!”

Written on: 25/04/2016 by Morsesn1945 (1 review written)

I have been using this company for years to buy my frozen raw dog food from. Until this last order, I have not had a problem, except for the reliability of the website more recently, and having difficulty in processing my orders. Having successfully managed to order some frozen raw dog food, it was due for delivery on the following Friday. I was given the time slot for delivery, and a box duly arrived in that time frame. On unpacking, I realised that there were two items missing, and… Read Full Review

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★☆☆☆☆

“unreliable and dishonest”

Written on: 17/02/2016 by helenacklam (7 reviews written)

Ordered £70 worth of dog food and a couple of chews: I received an e-mail on the day the delivery was due to say that they were holding up the delivery for the dog chews that weren't in stock. a. I would have to pay extra charge to received, b. It'll be another few days before I receive. c. When I rang to find out what was going on I discovered this is part of a much larger company - Ved meds Direct.. not at all what I expected. They have all my details and the girl I spoke to… Read Full Review

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★★★★★

“Quick delivery”

Written on: 08/02/2016

Ordered orijen adult dog food on monday and it arrived on tuesday!!didnt expect it at all! Previously,i bought same brand from two other websites,and it took a week for me to received it. Berriewoids is cheaper as well. I will now continue to buy from them.thank u berriewoods!!… Read Full Review

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★★★★★

“Frozen dog food”

Written on: 16/01/2016 by Jennyw312 (1 review written)

Ordered the frozen complete dog food and some rabbit food , it was ordered and delivered very quickly we were given a hour time slot and it was delivered one minute into the time slot very happy with product ,packaging ,delivery and service will use again… Read Full Review

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★★★★★

“Helpful and friendly, with excellent pricing”

Written on: 01/01/2016

I have used Berriewood for a few years now and have always had excellent service. When things have gone wrong, which has only been on two occassions they credited me instantly without fuss. They also sent me a little gift with my next order. I can recommend them without hesitation… Read Full Review

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★★☆☆☆

“Seemingly too busy to provide customer service”

Written on: 16/12/2015 by Gibson316 (1 review written)

I've used Berriewoods since I got my rescue dog and had found them to be reliable, usually delivering within a day or two of order. I placed an order on 13th November, expecting delivery sometime during the following week. No delivery, no information as to when it might come. I emailed. I phoned. My first phone call resulted in a promise of a Saturday delivery. No delivery. I emailed on 19th November and eon 20th November but received no response and phone calls only resulted in me being… Read Full Review

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★☆☆☆☆

“New Owner - Save yourself the headache & shop elsewhere! ”

Written on: 12/12/2015 by Damon289 (1 review written)

Ordered quite a handful of times prior with a mediocre experience (by no means what I'd consider "good" but not terrible) but they were the cheapest so I managed but the most recent order experience was poor and such a headache. The order prior to my most recent I had to place by phone as the website didn't correctly apply bulk buy discounts; while inconvenient, I this was okay (part of the mediocre expectation). Now I was overcharged on their new packaging fee which they agreed to refund… Read Full Review

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