Beach Collection Reviews - www.beachcollection.co.uk

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★★★☆☆
2.9 / 5
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★☆☆☆☆

“avoid like the plague”

Written on: 19/07/2014 by Harryz162 (1 review written)

one man outfit thats probably run from home,rip u off with extra costs when u contact this john his attitude is awful and just wants more money a very stressful experience… Read Full Review

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★☆☆☆☆

“TOTALLY UNETHICAL KEEP AWAY”

Written on: 06/03/2014 by tyrone06 (1 review written)

This company use a 'mask website' to lead you to think you are booking a holiday. A price is confirmed and card details taken. I made a mistake using this company to book a holiday to Ibiza. I have now ended up with no holiday and the worry that I have to trust them that they will destroy my card details. I genuinely assumed I was booking a holiday. However a provisional booking number is emailed when they take your card details. I rang several times to try and confirm the booking, I was… Read Full Review

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★☆☆☆☆

“Dodgy!!”

Written on: 29/12/2013 by Kmfost (1 review written)

I have booked a holiday for 16 people for 2014, John at beach collection was eager to get the holiday booked and eager to take my money, on receipt of the emailed documents I noticed a number of spelling errors and discrepancies in names and titles! Needless to say I contacted them by telephone straight away and was told they would look into it and get back to me, I am still waiting, I have also sent a number of emails and received no response! Needless to say I am becoming quite worried as I… Read Full Review

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★☆☆☆☆

“Disgraceful customer services”

Written on: 25/09/2013

I had the same problem as many others on booking with this company. They rang the next day to say they wanted an extra £60 off each person . On speaking with a male on the phone who was so abrupt , his attitude stunk, to pay the final balance he informed me I owed double the price i paid for the holiday . I was on total shock , they r a rip off , do not use!!!! He tried to make out that we wouldn't get flights for the price we were paying, I stood my ground and told him he was in the wrong… Read Full Review

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★☆☆☆☆

“Rip off merchants. . .”

Written on: 10/09/2013

Please do not book a holiday with this company ! Looked at their website and choose the holiday i was wanting. Rang the number on website to confirm prices and was told i could not book on phone and had to book on their website. They agreed the price they were advertising was correct and told me the only extra's was the transfers so i booked it online ( included the transfers ) for my partner and myself. Then i received a phone call the following day from them stating the price i had booked it… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/09/2013 by babyblueeyesme (1 review written)

I have booked a holiday to Egypt in November. At the beginning I was really happy, this was very short lived. The beach collection is part of the travel bag group. I tried for over 2 weeks to contact JOHN ROBERTS from beach collection, leaving voive mails asking him to contact me. I spoke to fellow colleagues of his who always informed me he was not at his desk. I phoned travel bag who informed me I needed to speak to John to make any changes and they would e mail his manager to make sure he… Read Full Review

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★☆☆☆☆

“Something fishy about the possitive reviews”

Written on: 30/08/2013 by nombie (1 review written)

I booked a holiday around 3 years ago with beach collection. Long story short I had to change the names on the tickets. After spending 4.5 hours (in total on hold) and phone bills in the 100's between my and my GF this was at a time where they had a 0844 number and would keep you on hold for ages. I think the record was 1hr and 10 min! I would never use this company again and will do everything in my power to ensure no one else experiences this. Its very funny that most of the positive… Read Full Review

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Karenazar's Response to nombie's Review

Written on: 04/09/2013

I noticed that, as you have said very fishy. This company are probably the worse I have come across for luring customers in. In their email they state that they will contact you within 72 hours to discuss finalising your holiday. Most people by then (72hrs) would have probably told family, made arrangement and possibly paid for airport parking/hotels etc. This company aren't stupid, that's how they catch people out

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★☆☆☆☆

“TOTAL RIP OFF, THIS COMPANY SHOULD BE INVESTIGATED”

Written on: 27/08/2013 by KarenAzar (1 review written)

I booked a holiday to Turkey on 27th August 2013. I was given a web only price and paid using my card and got a confirmation email. I noticed on the email that it said that I would get a call back from one of their representatives to customise my holiday arrangements. I immediately rang and spoke to a Customer Service Advisor called John to find out exactly what that was suppose to mean. John explained that I hadn't just booked a holiday but just made a request, his words?? I was dumbstruck and… Read Full Review

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★☆☆☆☆

“Terrible and ripped off”

Written on: 22/08/2013

Booked for Sol Alcudia Centre, 1 bedroom apts very very small, says for up to five people really only three sleep comfortable. Some areas very dirty and untidy. Keep away. As for price complete RIP OFF. Book with a well known company… Read Full Review

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★☆☆☆☆

“Cancelled and couldn't care less”

Written on: 05/08/2013 by NIL2632 (1 review written)

Booked a late holiday to Greece. Received acknowledgement and was told they would call within 72 to "confirm details". Called 3 2 days later, only 4 days before we travelled to say accommodation not available. There was an alternative at an extra £300. Said this was unacceptable at this stage. I therefore faced having to disappoint family. Apparently acknowledgement is just a request. Not my understanding of the word. They were totally unsympathetic and couldn't have cared less. Zero… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 11/05/2013 by Lizchallis (0 reviews written)

Having spend a few weeks looking for the best holiday I could afford to Crete I came across Beach Collection. I inputted my requirements and was given a price of £348.12 for ten days which was for flight, accommodation and transfer. I assumed that as there was no mention of luggage AND that it was Easy Jet, I would have to pay separately. The confirmation of my booking came through very quickly and said that a representative would call me 72 hours later. This morning I had an email… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 08/05/2013 by suelunt (1 review written)

I booked a holiday with this company and within 48 hours a phone call to my husband while at work when he was told the price of our original flights had gone up by 100.00. As my husband was put under pressure to agree to change the flights to evening flights so the case was we would loose 1 full days holiday. When I rang the company after my husband rang me at lunch time I was told that there was no way I could challange or change this as my husband had agreed to this, I was also told that my… Read Full Review

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Lizchallis's Response to suelunt's Review

Written on: 11/05/2013

I had similar experience this morning. Was told that the flight prices had gone up... well excuse me that is not OUR fault as passengers is it!!! I cancelled my holiday immediately

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★☆☆☆☆

“BE WARNED - DON'T BELIEVE THE PRICE YOU ARE QUOTED ONLINE!”

Written on: 03/05/2013 by claytonclan (1 review written)

After many hours looking on the internet, we finally found an all-incl deal with Beach collection in Egypt. We have used them in the past and always found them to be very competitive and friendly. During my initial booking, I decided to call the office as I wanted more information that the room descriptions would give me. I felt I was basically getting a 'hard sell' and the lady just wouldn't answer my simple question and said she'd book it. When I enquired if the internet booking discount… Read Full Review

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★☆☆☆☆

“Keep Away !!!!”

Written on: 30/04/2013

Booked holiday on Sunday to Cyprus on line and paid £500.00 deposit, Received call from this company today30/04/2013 at 6pm to say flight price had gone up by £100.00 so paid the extra. My daughter went on line at 615pm and the same holiday , same flight same hotel was £245 cheaper than I had just paid HOW CAN THIS BE Keep away from this company… Read Full Review

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★☆☆☆☆

“rude”

Written on: 13/03/2013

booked a holiday online last night and got a call from [name removed] to say the price had gone,i said just cancel.it please and i will look elswhere,i asked how long to get money back and he said 2 days,i the got worried in case i didnt get full deposit so rang back left msg for [name removed] to rong me,he didnt so i rang back and he was so nasty and rude,he called me aliar and i asked if the calls are recorded and wanted to speak to manager,he said no they are not and manager wojld waste his… Read Full Review

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★☆☆☆☆

“misleading rip off beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Written on: 12/03/2013

we booked online and paid £1650 deposit received deposit confirmation. All done we thought. we did not expect them to call and say the holiday had increased by £300, pay or we'll cancel it. [name removed] from the company requires some serious re training. When we were unhappy that we had been mislead and ripped off he told me "just because you don;t like what i'm telling you what do you want me to do" He then very kindly went on to say "what do you want me to do pay for your holiday… Read Full Review

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★☆☆☆☆

“Trust me do not use these”

Written on: 03/03/2013 by aamy24 (1 review written)

This happened to some other friends since so i thought i better right a review and warn everybody! 1) We went onto the beach collections website and found an excellent deal for a holiday to Greece. We searched round the web and could not find a better deal. 2) We went back to beach collections to book 2 rooms, however when we tired to search for two rooms again the website would not let us. We couldn't find the deal any cheaper elsewhere so booked the first room and the second room in two… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 13/11/2012

Got ripped off never use that company again… Read Full Review

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★☆☆☆☆

“Awfull rip off”

Written on: 11/09/2012

I have never known a company like this ...be booked on line and got a call back to say the flight was full ...then tried to make us pay more for another flight we refused and the someone had cancelled ...how strange.... I think this this company should be investigated. The price you see is not the price you pay.... There's always a excuse. Be aware and avoid… Read Full Review

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★☆☆☆☆

“Rip off!!”

Written on: 17/08/2012 by amy92 (1 review written)

I am so angry with this company. I do not see why it takes 72 hours to book a holiday. I selected the flights and hotel I wanted and it came to £290 a person, the woman then rang to confirm and over night it had gone up to £600 per person!!!! This is ridiculous! It should be the price the holiday is when you book it! Or what is the point of the whole website?!… Read Full Review

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