Beach Collection Reviews - www.beachcollection.co.uk

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★★★☆☆
2.9 / 5
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Latest Reviews

★☆☆☆☆

“avoid like the plague”

Written on: 19/07/2014 by Harryz162 (1 review written)

one man outfit thats probably run from home,rip u off with extra costs when u contact this john his attitude is awful and just wants more money a very stressful experience… Read Full Review

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★☆☆☆☆

“TOTALLY UNETHICAL KEEP AWAY”

Written on: 06/03/2014 by tyrone06 (1 review written)

This company use a 'mask website' to lead you to think you are booking a holiday. A price is confirmed and card details taken. I made a mistake using this company to book a holiday to Ibiza. I have now ended up with no holiday and the worry that I have to trust them that they will destroy my card details. I genuinely assumed I was booking a holiday. However a provisional booking number is emailed when they take your card details. I rang several times to try and confirm the booking, I was… Read Full Review

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★☆☆☆☆

“Dodgy!!”

Written on: 29/12/2013 by Kmfost (1 review written)

I have booked a holiday for 16 people for 2014, John at beach collection was eager to get the holiday booked and eager to take my money, on receipt of the emailed documents I noticed a number of spelling errors and discrepancies in names and titles! Needless to say I contacted them by telephone straight away and was told they would look into it and get back to me, I am still waiting, I have also sent a number of emails and received no response! Needless to say I am becoming quite worried as I… Read Full Review

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★☆☆☆☆

“Disgraceful customer services”

Written on: 25/09/2013

I had the same problem as many others on booking with this company. They rang the next day to say they wanted an extra £60 off each person . On speaking with a male on the phone who was so abrupt , his attitude stunk, to pay the final balance he informed me I owed double the price i paid for the holiday . I was on total shock , they r a rip off , do not use!!!! He tried to make out that we wouldn't get flights for the price we were paying, I stood my ground and told him he was in the wrong… Read Full Review

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★☆☆☆☆

“Rip off merchants. . .”

Written on: 10/09/2013

Please do not book a holiday with this company ! Looked at their website and choose the holiday i was wanting. Rang the number on website to confirm prices and was told i could not book on phone and had to book on their website. They agreed the price they were advertising was correct and told me the only extra's was the transfers so i booked it online ( included the transfers ) for my partner and myself. Then i received a phone call the following day from them stating the price i had booked it… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 04/09/2013 by babyblueeyesme (1 review written)

I have booked a holiday to Egypt in November. At the beginning I was really happy, this was very short lived. The beach collection is part of the travel bag group. I tried for over 2 weeks to contact JOHN ROBERTS from beach collection, leaving voive mails asking him to contact me. I spoke to fellow colleagues of his who always informed me he was not at his desk. I phoned travel bag who informed me I needed to speak to John to make any changes and they would e mail his manager to make sure he… Read Full Review

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★☆☆☆☆

“Something fishy about the possitive reviews”

Written on: 30/08/2013 by nombie (1 review written)

I booked a holiday around 3 years ago with beach collection. Long story short I had to change the names on the tickets. After spending 4.5 hours (in total on hold) and phone bills in the 100's between my and my GF this was at a time where they had a 0844 number and would keep you on hold for ages. I think the record was 1hr and 10 min! I would never use this company again and will do everything in my power to ensure no one else experiences this. Its very funny that most of the positive… Read Full Review

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Karenazar's Response to nombie's Review

Written on: 04/09/2013

I noticed that, as you have said very fishy. This company are probably the worse I have come across for luring customers in. In their email they state that they will contact you within 72 hours to discuss finalising your holiday. Most people by then (72hrs) would have probably told family, made arrangement and possibly paid for airport parking/hotels etc. This company aren't stupid, that's how they catch people out

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★☆☆☆☆

“TOTAL RIP OFF, THIS COMPANY SHOULD BE INVESTIGATED”

Written on: 27/08/2013 by KarenAzar (1 review written)

I booked a holiday to Turkey on 27th August 2013. I was given a web only price and paid using my card and got a confirmation email. I noticed on the email that it said that I would get a call back from one of their representatives to customise my holiday arrangements. I immediately rang and spoke to a Customer Service Advisor called John to find out exactly what that was suppose to mean. John explained that I hadn't just booked a holiday but just made a request, his words?? I was dumbstruck and… Read Full Review

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★☆☆☆☆

“Terrible and ripped off”

Written on: 22/08/2013

Booked for Sol Alcudia Centre, 1 bedroom apts very very small, says for up to five people really only three sleep comfortable. Some areas very dirty and untidy. Keep away. As for price complete RIP OFF. Book with a well known company… Read Full Review

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★★★★★

“Brilliant !!!”

Written on: 09/08/2013

God there's some moaners on these websites. The holidays advertised are not live and are simply a request. Youve accepted the terms and conditions so if your daft enough not to read them more fool you. Bags are extra, prices of flights can change - Beach collection still the cheapest on market. Go and book with Thomas Cook if you want to pay £100's more or accept it's just a request. Spoke with two guys there. Legends. Great service. Thanks guys… Read Full Review

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Karenazar's Comment

Written on: 30/08/2013

This person obviously works for Beach Collection

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Smig10's Comment

Written on: 25/09/2013

Hilarious this is obviously a member of staff, probably that rude John Roberts .

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Jill727's Comment

Written on: 11/09/2013

Complete rubbish !. Rang this company to clarify any misunderstanding of prices shown. Spoke to a member of staff and was reassured of a price and was told i could not book over the phone and had to book online. Booked online using my bank card and paid the price they had stated on phone that included flight, baggage and transfers. Then they rang me and had the nerve to tell me the price i had paid was not a live price and i had an extra £80 to pay. When i argued that they had given me a full price over the phone they then denied it !!!
This company are lying and dishonest.

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★☆☆☆☆

“Cancelled and couldn't care less”

Written on: 05/08/2013 by NIL2632 (1 review written)

Booked a late holiday to Greece. Received acknowledgement and was told they would call within 72 to "confirm details". Called 3 2 days later, only 4 days before we travelled to say accommodation not available. There was an alternative at an extra £300. Said this was unacceptable at this stage. I therefore faced having to disappoint family. Apparently acknowledgement is just a request. Not my understanding of the word. They were totally unsympathetic and couldn't have cared less. Zero… Read Full Review

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★★★★☆

“As expected”

Written on: 18/05/2013

I found the holiday I wanted on the website at a price that I could afford, added in the transfers, and knew (from previous experience with Teletext online bookings) that there would be "extras"!! I do have to admit though that the only extras that were added on were the baggage - which I expected. I rang them to confirm that everything had gone through ok and they said that it hadn't so I confirmed everything over the phone with them and surprise surprise it came out at the same price as the… Read Full Review

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★★★★★

“Great”

Written on: 13/05/2013

Many thanks to John for the work he did on our holiday… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 11/05/2013 by Lizchallis (0 reviews written)

Having spend a few weeks looking for the best holiday I could afford to Crete I came across Beach Collection. I inputted my requirements and was given a price of £348.12 for ten days which was for flight, accommodation and transfer. I assumed that as there was no mention of luggage AND that it was Easy Jet, I would have to pay separately. The confirmation of my booking came through very quickly and said that a representative would call me 72 hours later. This morning I had an email… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THIS COMPANY”

Written on: 08/05/2013 by suelunt (1 review written)

I booked a holiday with this company and within 48 hours a phone call to my husband while at work when he was told the price of our original flights had gone up by 100.00. As my husband was put under pressure to agree to change the flights to evening flights so the case was we would loose 1 full days holiday. When I rang the company after my husband rang me at lunch time I was told that there was no way I could challange or change this as my husband had agreed to this, I was also told that my… Read Full Review

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Lizchallis's Response to suelunt's Review

Written on: 11/05/2013

I had similar experience this morning. Was told that the flight prices had gone up... well excuse me that is not OUR fault as passengers is it!!! I cancelled my holiday immediately

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★☆☆☆☆

“BE WARNED - DON'T BELIEVE THE PRICE YOU ARE QUOTED ONLINE!”

Written on: 03/05/2013 by claytonclan (1 review written)

After many hours looking on the internet, we finally found an all-incl deal with Beach collection in Egypt. We have used them in the past and always found them to be very competitive and friendly. During my initial booking, I decided to call the office as I wanted more information that the room descriptions would give me. I felt I was basically getting a 'hard sell' and the lady just wouldn't answer my simple question and said she'd book it. When I enquired if the internet booking discount… Read Full Review

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★★★★★

“Good experience”

Written on: 02/05/2013

Booked a week in Marbella with John from Beach Collection. Delighted with the service we received… Read Full Review

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★☆☆☆☆

“Keep Away !!!!”

Written on: 30/04/2013

Booked holiday on Sunday to Cyprus on line and paid £500.00 deposit, Received call from this company today30/04/2013 at 6pm to say flight price had gone up by £100.00 so paid the extra. My daughter went on line at 615pm and the same holiday , same flight same hotel was £245 cheaper than I had just paid HOW CAN THIS BE Keep away from this company… Read Full Review

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★★★★★

“Fantastic for us”

Written on: 19/03/2013

We booked a couple of holidays this year with Beach Collection. Really happy with every aspect - flights, hotel and transfers. The staff were really polite and really tried to help us get everything sorted. Happy to recommend and will use again for our next trip… Read Full Review

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★☆☆☆☆

“rude”

Written on: 13/03/2013

booked a holiday online last night and got a call from [name removed] to say the price had gone,i said just cancel.it please and i will look elswhere,i asked how long to get money back and he said 2 days,i the got worried in case i didnt get full deposit so rang back left msg for [name removed] to rong me,he didnt so i rang back and he was so nasty and rude,he called me aliar and i asked if the calls are recorded and wanted to speak to manager,he said no they are not and manager wojld waste his… Read Full Review

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