Smith Media Ltd Reviews - www.smithmediagroup.co.uk

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★★★★☆
3.9 / 5
73% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Smith Media Ltd www.smithmediagroup.co.uk

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Latest Reviews

★★★★★

“Perfect customer service, great connection, got the...”

Written on: 08/05/2010

Perfect customer service, great connection, got the phone line service from them as well and its been spot on!
With the 24/7 UK support I really felt looked after. Would highly recommend to anyone… Read Full Review

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★★★★★

“Great ISP, used them for around 6 months before I got...”

Written on: 19/04/2010

Great ISP, used them for around 6 months before I got sky package for a present! Fantastic customer care, really felt looked after and great for my xbox live!… Read Full Review

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★★★★★

“We have used Smith Media for our web design and...”

Written on: 13/04/2010

We have used Smith Media for our web design and hosting services for a few months now, not had any issues and the guys are friendly in their design team. They seem to know what they are talking about and really helped us set things up. Thanks Guys! Highly recommended… Read Full Review

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★☆☆☆☆

“I was impressed with Clive the smoth media guy to...”

Written on: 25/01/2011

I was impressed with Clive the smoth media guy to start with BUT I was paying £30 a month and found out that I was really paying over the odds , So i asked him for a MAC code and since then I have been cut straight off , emailed them several times and no reply - ITS a joke and they actually owe me money which as soon as I get on internet I will be going to the consumer complaints - JOKE… Read Full Review

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★☆☆☆☆

“If I could give this company no stars I would. I...”

Written on: 21/12/2010

If I could give this company no stars I would. I signed up for their broadband online. Have not heard a thing apart from receiving the next invoice by email. Avoid. This company take your money and provide you with zilch. Tried to phone but it goes to a fax machine. Have sent 2 emails, no reply to either. They must be making a fortune scamming people out of money. By the way, if you've made a payment, check your online banking direct debits. There will be a recurring dd for this company so… Read Full Review

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★☆☆☆☆

“Tried to sign up, they took my money and not heard a...”

Written on: 15/12/2010 by ukfallenangel (1 review written)

Tried to sign up, they took my money and not heard a word from then. There only number for contact is a fax machine.

Stay well clear of this company… Read Full Review

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★☆☆☆☆

“Funny how all of these reviews are positive, I've...”

Written on: 27/10/2010

Funny how all of these reviews are positive, I've recently purchased their unlimited package and have not heard high or low about when its coming or if my migration went through, and that was almost two weeks ago.

The "urgent" line is a fax number and they wont email me back.

Bit suspicious all these reviews are so close together.

Never heard of them before, now i know why.

Utter Terrible - stay well away, should have listened to my gut… Read Full Review

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★★★★☆

“Only been with them for a couple of weeks, but really...”

Written on: 18/05/2010

Only been with them for a couple of weeks, but really pleased so far with the speed of service. Not had reason to call tech support, so can't comment on them, but the pre-sales support was fine. Migration went smoothly too. Fingers crossed it continues… Read Full Review

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★★★★★

“Wow what a change! Far better than o2 I was with thats...”

Written on: 14/05/2010

Wow what a change! Far better than o2 I was with thats for sure, had an issue with download on a torrent and it was fixed within 20 minutes! Great service, does what it says on the tin!!!… Read Full Review

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★★★★★

“really impressed with the service so far, good speed...”

Written on: 14/05/2010

really impressed with the service so far, good speed and stable connection. Not had one single problem, been live for over 4 months now, got to give them credit… Read Full Review

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★★★★★

“Went live a few weeks back and I have to say the...”

Written on: 11/05/2010

Went live a few weeks back and I have to say the service is great, the speed is perfect and great for gaming. Customer service is the best I have ever had as well!
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★★★★★

“Been live for 3 weeks after problems with Be with...”

Written on: 10/05/2010

Been live for 3 weeks after problems with Be with bandwidth and throttling I am getting constant good speed and no throttling and I download a lot due to my office backup connection. Glad to be with them!… Read Full Review

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★★★★★

“I have recently been with O2 and talk talk and...”

Written on: 10/05/2010

I have recently been with O2 and talk talk and Smithmedia by far are the most helpfull ISP I hae been with . The speeds I get from them are constant and the downloads speeds are best I have from any other provider .

I would certainly recommend anybody using them . Cheers… Read Full Review

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★★★★★

“We had a lot of choice for our service, however smith...”

Written on: 09/05/2010

We had a lot of choice for our service, however smith media gave us free migration an the support really know what they are doing. They talked us through setting our router up as well as getting us a discount on it!… Read Full Review

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★★★★★

“Outstanding, great customer service, went live this...”

Written on: 19/04/2010

Outstanding, great customer service, went live this week and so far the line has been perfect, tried it out on xbox live as well and its perfect. I even got a "welcome" call from them explaining that the line was live and assisting me to change the router user details if required. Now thats service!… Read Full Review

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