ITC Probate Legal Services www.itclegal.com Reviews
Latest Reviews
★☆☆☆☆
“Why can't I leave zero stars ?”
Written on: 06/05/2013 by Cornwall71
Appalling service and vastly inflated charges. Do yourself a favour and employ a solicitor . Months later and no action plus they got me to sign over a power if attorney so they could be in control. Stay away (read more)
★☆☆☆☆
“SHOCKING”
Written on: 07/04/2013 by Bebbp (1 review written)
We got referred to ITC via Barclays after my mum had passed away , we found the whole experience very distressing, every time we called for a update the staff we extremely unhelpful and lied to get us off the phone. They paid the estate agent fees twice over £5,000 and have deducted there mistake from the total estate ! Overall find ITC arrogant and please avoid at all cost (read more)
Itcprobate's Response to Bebbp's Review
Written on: 08/04/2013
Thanks for your comments and thank you for emailing smsupport@itc.co.uk. Our customer services team are now looking into your case for you and will be in touch as soon as possible. Many Thanks
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★☆☆☆☆
“Rogues, thugs, charlatanes”
Written on: 05/04/2013 by formercarer (1 review written)
I sold my house to care for my mum who was paralysed. When she died, after 5 years of caring for her, my foolish brothers appointed this outfit to do the job they had agreed to do. Knowing that an exchange of contracts was close I began packing and moving out. Whilst I was dropping off a car load of my property, ITC drilled the locks out and replaced the locks. Illegally evicting me! No court order, no notice verbal or otherwise. Certainly the brothers that put ITC up to this are pigs, but... (read more)
Itcprobate's Response to formercarer's Review
Written on: 05/04/2013
Thank you for taking the time to leave feedback. We are very sorry to hear about the issues you have raised but without case details we are unable to look into this matter further. However, we would very much like to help, so if you could send your name and case information or reference number to smsupport@itc.co.uk then we will look into this for you. Many Thanks
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Formercarer's reply to Itcprobate's Comment
Written on: 05/04/2013
You well know who I am. How many other people have you changed the locks on today?
I do not believe your intentions are anything other than selfish. You failed to verify information. You have showed no duty of care. What regulatory body are you governed by? To what external body should I take my grievance?
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Itcprobate's reply to Formercarer's Comment
Written on: 08/04/2013
I'm afraid we are not able to discuss individual cases in a public forum, but customer services are currently looking into your case and will be in touch as soon as possible. In the meantime if you have any further queries or concerns, please email smsupport@itc.co.uk. Thank you
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★☆☆☆☆
“Pharmk168”
Written on: 21/03/2013
Hello! begabdf interesting begabdf site! I'm really like it! Very, very begabdf good! (read more)
★☆☆☆☆
“Pharmb695”
Written on: 21/03/2013
Hello! aefgeae interesting aefgeae site! I'm really like it! Very, very aefgeae good! (read more)
★☆☆☆☆
“ITC law trades under Chorus law now”
Written on: 18/03/2013
Barclays sent churus law round to see us after my dad past away and insisted before the funeral stayed for 2 hours none stop making themself look good slating solicitors final costs 2500 t 3000 and made out 3 rd party cost 1000 no matter were we went next day went to see a solicitor full cost 650 plus vat in total was in and out be warned chorus law is a rip of snd trades under ITC law thats why no reviews changed buisness name barclays should not be allowed to send this disgusting company... (read more)
Itcprobate's Comment
Written on: 19/03/2013
Many thanks for your comment. Chorus Law is part of the same group as ITC but they operate as a separate company. Chorus Law as a company provides full service, high end Probate and estate administration services. If you have any concerns relating to Chorus, please call 0800 856 1427.
Many Thanks
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Itcprobate's Comment
Written on: 15/05/2013
Correction: This comment should read that ITC and Chorus are part of the same group but they operate as separate services.
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★☆☆☆☆
“NEVER CONSIDER USING ITC PROBATE”
Written on: 01/03/2013
I do not own a laptop so am using one of a friend after being advised to read reviews here concerning ITC.My advice to anyone considering using ITC DON'T.22 months now ITC have been dealing with an estate failing to answer my questions of what they have done so far and in the past.I have put formal complaints in 3 times to the chief executive with very poor responces and not by himself.I shall be now seeking advice from a solicitor..... (read more)
Itcprobate's Comment
Written on: 05/03/2013
Thank you for leaving your feedback. I am very sorry to hear of the issues you have raised and that you do not feel that your complaints have been dealt with. I'd very much like to help you with this, if you could email your name and case reference to smsupport@itc.co.uk then I will be in contact directly. Many Thanks
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★☆☆☆☆
“in despair”
Written on: 31/01/2013
Is there any one person out there who has had a good experience with this company? Can anyone offer me any advice please on what to do to take action against this company? I am in despair,please help. (read more)
Itcprobate's Comment
Written on: 31/01/2013
Hi. I'm sorry to hear of your distress and would like to help if I can. Please email me at smsupport@itc.co.uk with your details and I'll look into this for you. Many thanks
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★☆☆☆☆
“Disgusted from Canada”
Written on: 18/01/2013 by FromCanada.
I can't believe how incompetent this company is. We have had to jump through hoops and it never seems to end. They want our original documents and thank God my dad had the brains to say no - we ended up spending money to get notarized copies faxed over only to be told they need the original notarized papers. When will this end, for all I know we are already out of pocket. I am personally disgusted! (read more)
Itcprobate's Response to FromCanada.'s Review
Written on: 21/01/2013
Thanks for your review and the comments you have made. Unfortunately I'm not able to publicly discuss any cases, but I do want to help address the issues you have raised.
If you can email smsupport@itc.co.uk then I would be happy to look into this for you. Many Thanks
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Angrygirlie's Response to FromCanada.'s Review
Written on: 30/01/2013
Dear ITC commenter.. your best intentions will be shortlived as you drown in a sea of unacceptablestandards of treatment clients of ITC receive. I'm sorry to bring you this factual news as l have, after 2 years of ITC finalising a bad administration of my mums estate, have still failed to address some of the many grievances l had.And l was told ( l have it in writing from an 'enthusiastic and embarressed customer customer services manager) that my issues would be addressed within the company to ensure that improvements can be made to ensure that the service was improved...guess what.....there are more and more unhappy
clientstoday who are still enduring the appalling actions of ITC. Now ITC have Barclays in finacial cahoots to 'refer'
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Babanakki's reply to Angrygirlie's Comment
Written on: 01/02/2013
Same here Angrygirlie! ITC - worst experience of my life that is for sure .Misery,stress and many formals complaints pending that have been left ignored for months .No answers to my questions.Shocking ,disgusting and disgraceful.
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★☆☆☆☆
“outside the law”
Written on: 29/11/2012
ITC have been handling my mother-in-law's estate for the last 18 months.In spite of promises of regular reports on progress I have been for ever ringing-texting for news. Nil marks for communication. I have now been told that no interest was payable to the client account since ITC took over (small print on last page of "terms of service".As the estate exceeded £500,000 this would have been considerable - someone must have had it? Answers on a postcard please... Don't touch them with a bargepole (read more)
Itcprobate's Comment
Written on: 30/11/2012
Thanks for taking the time to leave your feedback.
We'd really like to help address some of the points you have raised in your review. To help us do this, please would you be able to email smsupport@itc.co.uk, with your name and case number.
Many Thanks
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See next 10 reviews
Showing 1 - 10 of 51 Reviews
★☆☆☆☆
“Let us all get together .”
Written on: 20/10/2012
I was advised to read all the reviews about ITC ----- SHOCKING, and from my very own experiences with ITC ,so so very true.We all need to get together to create a force to get this unregulated company regulated,or shut down.Although ITC are unregulated,there are ways to tackle the scam.ITC is the worst experience of my life.Nobody especially grieving souls should ever ever have to experience their ill treatment and hopeless ways.If I could offer the best advice for anyone considering using... (read more)
Itcprobate's Comment
Written on: 24/10/2012
Thank you for taking the time to leave a review. To enable us to address some of the concerns you have raised, please email us at smsupport@itc.co.uk, with your case number and contact details. We can then pass this on to our customer relations team who will be able to assist you further. Thank you
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Hondatrike's Comment
Written on: 06/12/2012
I fully agree, why don't we all stand together. I think that there is quite a simple way to bring these people to book. I was told that I was signing a data protection sheet, but instead I was signing terms and conditions which as we all know it is classed as a contract. Now if all of the people who were tricked just like me come forward and stand together we could quite easily pool together and take them to court for deception which could quite easily run into other things if they are found guilty. I can't do this by myself it will take everyone involved to bring them to court. We may even be awarded part refunds. Who knows its got to be worth a go
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Itcprobate's Comment
Written on: 10/12/2012
Thanks for your comment, and once again we would genuinely like to help and deal with the issues you have raised. If you could send your case details to smsupport@itc.co.uk, then we can ensure your case is passed on to the customer services team. Thank you
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Carolmargery's Comment
Written on: 23/02/2013
I agree let's all get together and take joint action. There is power in numbers. We have had a terrible experience with ITC. My mother died 3 years ago in March. The estate is still not settled. When I told my solicitor on Tuesday about it, her eyes rolled to heaven and she told me they charge too much and the longer the case takes the more they charge. Therefore the longer the case takes the better it is for ITC. She also told me of their link to Barclays. I have complained to Barclays, who had details of my mother's case when I gave them her case number. Obviously the links between ITC and Barclays are very close. I suggest anyone who was recommended ITC by Barclays puts in a complaint to Barclays. The more who do so the more they are likely to act. I am also going to have a meeting with my MP and raise the subject of ITC's lack of regulation. I suggest others do so to. I want Barclays to sever their connections with ITC. I am a Barclays' shareholder and are more than happy to go to their AGM and raise the matter. I suggest other shareholders do so to. The irony is that we did not choose ITC. My mother made her will with the Woolwich building society who used a solicitor whose probate service was absorbed later by ITC. They took over the will without our knowledge. Added to this the Woolwich was taken over by Barclays.
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Itcprobate's Comment
Written on: 25/02/2013
Many thanks for posting your comment. You have raised a number of issues in your feedback that I am keen to help address. If you would like to send your contact details and case number to smsupport@itc.co.uk, then we would be happy help with any queries you may have. Many Thanks
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★☆☆☆☆
“Absolutly terrible”
Written on: 22/09/2012
Was advised by Halifax to use this company, it has been nothing but trouble from beginning to end... over a year later and not a single thing has happened. please please don't use this company loosing someone is hard enough without the added stress of this company (read more)
Itcprobate's Comment
Written on: 18/10/2012
Thank you for leaving a review and highlighting your concerns.
In order to help us address this, please would you be able to contact us at smsupport@itc.co.uk, citing your case number and we will pass this onto our dedicated customer relations team. Many thanks
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★☆☆☆☆
“DISGUSTING UNREGULATED COMPANY NAMED 'ITC'.”
Written on: 21/09/2012 by babanakki (1 review written)
The Bereavement Advice Centre leaflet that very clearly does not state are in fact ITC that I received upon registering my father's death had no interest in my grieving ,only interested if my father had over £5000 of savings ect ,then ITC got to work on getting my business in which involved being lied to,that I was signing only the data protection act,but in fact ,& confirmed by a member of staff at ITC the terms and conditions is what I had my signature on,the agreement/contract ! So I let... (read more)
Itcprobate's Response to babanakki's Review
Written on: 04/10/2012
Thanks for leaving a review. We take customer feedback seriously and would like to address your concerns. If you send an email with your case number to smsupport@itc.co.uk, we will pass your details on to our customer relations team. Thank you
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Babanakki's Response to babanakki's Review
Written on: 09/10/2012
I have on numerous times put in complaints ..a letter of response by ITC 'sorry for the inconvenience ' excuse me,I ended _ up in hospital ,overdosing because of all the stress _ incovenience ???? I will be writing to the chairman of ITC ,from others experiences (name removed) Chief Executive fails to respond to the many complaints !! ! (Name removed)vduring my home visit, he is bad and a liar tricking myself in to signing what I was informed by himself the data protection act,but it was in fact the terms & conditions /the contract agreement wasn't it! YOU WILL NOT GET AWAY WITH IT .I could write a book about all the errors and manipulation of ITC ,but I choose different routes such as a meeting with my MP this week,to raise the dangers in the House of Commons to ministers of unregulated companies such as ITC .As for the solicitor company that claim are not linked to ITC,yet ITC forwarded my case to them will be wrote to,a formal complaint with 8 weeks to respond,and then the Legal Ombudsman will be involved because her company is regulated .Starting work,sending an invoice for payment to ITC from my late father's estate without completing work she gave promise to and furthermore starting work without my consent..I still have the unsigned documentation ! DISGUSTING .The hospital whom so easily gave me The Bereavement Advice Centre leaflet (ITC) will be contacted as will Barclays Bank .ITC do everything so I can grieve ??? Nothing but error after error and distress I've been caused and continue to contend with here .Large amounts of money for special post/phonecalls because ITC basically are useless .From the month of March until just a couple of weeks ago ,today is 9 October,ITC still cannot name an important person involved in my father's estate,I sent the documentation of this person to ITC back in the month of March !ITC fees/the solicitors fees/a removal and storage company fees, not a soul will inform me of how much ,documentation after requesting has not been sent to me so I can take action against a landlord that stole thousands from my late father that ITC /the solicitor/her firm did zero about .I use careful words here because this will be public .Without my consent ITC are involving more and more for all to make money so it seems without actually doing any work .My view; ITC robs the dead,and the grieving .Just look at all the reviews about ITC all of which I can relate to .I cannot even bare to call ITC these days because the thought makes me ill .It almost feels like previous I am being laughed at by ITC via telephone because of being unregulated..this does not make ITC untouchable as soon to find out .ITC needs to be closed down so as to put a stop and closure for us vulnerable grieving targets .You remember the name of (name removed) because I always will for the rest of my life all for the such wrong reasons .ITC the biggest mistake I've ever made,or should I correct myself here ,the biggest mistake that was forced upon me by deception .This is by far from over,in fact just starting..............others may well simply just complain,write a review/whatever,but not me ,I follow through on all that I need to,and I shall,for justice for myself,for my late father,for others whom have been caused a misery by ITC ,but most important to prevent the hell I have been caused ,and continue to be caused by ITC UNREGULATED IN WHICH WE ARE NOT INFORMED ITC IS UNREGULATED ARE WE ! Sick to my stomach .
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Sumner135's reply to Babanakki's Comment
Written on: 28/11/2012
Hi my mother in law has just had a home visit by ITC. Her husband died last week and ITC was introduced by Barclays. She signed some paperwork can I get her out of this contract ie a cooling off period and hire a private solicitor?
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Hondatrike's reply to Sumner135's Comment
Written on: 29/11/2012
Ho for heavens sake DO NOT ALLOW ITC to take this case on. It will be cheaper and quicker to use a local solicitor I was screwed for £2000 three years ago and they still want more money now its just under £4000 what a shower of slime............Steve
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Sumner135's reply to Hondatrike's Comment
Written on: 30/11/2012
Thank you for your reply I have since found out that a seven day cooling off period is possible from the date of home visit. I have wrote to ITC to cancel within the seven days and keep you posted. I have also spoke to a large company of Solicitors who know ITC very well and also stated they are doing everything they can to get ITC closed down. Barclays and other financial institutions should compensate people who have been refered to by them! Same old story rich get richer and prey on those in need!!!!!
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Hondatrike's reply to Sumner135's Comment
Written on: 03/12/2012
Hi Thanks for your reply I have since received something that is devastating to me today that I.T.C. have done. I cannot comment at this time as I need to speak to my solicitor first. If you can let me have the name and address and contact number of the large company of solicitors that you have contacted I would be most great full. I think they will be very pleased in what I have to say. The quicker these scum bags are stopped the better off we will all be. These people are nothing but pond life and they are a disgrace to the human race.
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Babanakki's reply to Hondatrike's Comment
Written on: 07/12/2012
Okay,so I believe I can't leave my contact details here because if I do they shall be removed before going live for confidential reasons .We all need to communicate and get together to have a meeting .I have spoke to a solicitor,she has informed myself what to do next and then I'll be suing ITC in a county court for everything including my health .At present I am experiencing some sort of breakdown,cannot take anymore .The details for myself also please of this large company of solicitors .I did write another review of more recent disgraceful acts by ITC a few weeks ago now however,it has not gone live yet?! I do know reporters have done articles for top newspapers regarding ITC and 'Rip Off Britain' all in very bad light! We must all stick together as previous stated to create a force .The more there are of us,the more chance we'll be heard .
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Babanakki's reply to Sumner135's Comment
Written on: 07/12/2012
Everywhere there are really bad reviews about ITC ,nobody has a good word to say about them from all that I've seen .At least now Sumner you have took on board all of our such awful experiences with ITC so you are very lucky to escape .Get out asap and pay nothing from the date you signed .If ITC want any payment for the cooling off period then do not pay,let them take you to court for it because my case as soon as I signed what I was told was the data protection act but wasn't,ITC got to work immediately and fees there were already so trapped I was by them .
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Itcprobate's Response to babanakki's Review
Written on: 10/10/2012
Thank you again for your comments. We're afraid we cannot address any of your points without being able to access details of your individual case. To do this, we will need your name and case number. Please email this information to smsupport@itc.co.uk and we will give your details to our customer relations team. Thank you
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Babanakki's Response to babanakki's Review
Written on: 13/10/2012
I gave many a chance /warnings to ITC and the solicitor firm that ITC involved all ignored .. now too late so much so,4 police officers were sent to myself late last night because of the such depressive state I am in caused by all the stress.My MP is involving the Lord Chancellor in regards to all that has took place and my MP will be contacting myself in due course with the next steps .The Legal Ombudsman has sent myself confirmation that the solicitor firm have been wrote to informing that a formal complaint is being made against them .A visit will be taking place to Stratford upon Avon .Serious errors by ITC continue ect ect ect .My late father's estate has been robbed including belongings,further attempts to steal more are being made..all shall be took to court ect in time .A such massive misery I've been caused to state the very least .My MP is also to tackle The Bereavement Advice Centre leaflets that are so easily given upon the register of deaths .These leaflets do not state 'ITC'.To contact BAC because you think you'll receive support due to the grieving process ,but yet get ITC probate forced upon .I read that very recent a member of ITC management was sent to prison (this story is in a newspaper) because of robbing estates ,her very own son was helping her with a friend .She got sent to prison because of a past history of crime .Her son and friend received suspended sentences .When ITC handles estates with very large amounts of money,why employ a person with a criminal history ? ? Why are no checks actioned prior to employment with ITC ? I will not state her name because R.C will remove it for legal reasons before this comment goes live in which I do understand although names have been mentioned in previous reviews by others in which leads myself to believe that ITC has reported names being mentioned-the shame perhaps ? Why have the many other reviews by others in regards to ITC have not had a responce by ITC ? I can guess why in which I believe my guess in correct .They all deserve a responce because of the misery they thmselfs and family members have been caused by ITC .I will proceed with what I must .I've nothing more to add at this point .
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Itcprobate's reply to Babanakki's Comment
Written on: 19/10/2012
We are disappointed that you haven't contacted us directly, so we can discuss and resolve your issues. We would like to help if we can, but without knowing who you are, we cannot provide any assistance. We take client confidentiality very seriously and it is impossible for us to respond to your serious allegations, without knowing the full details of your individual case. There is little more we can do on this site to help you, other than to repeat our invitation, once again, for you to contact us at smsupport@itc.co.uk. Thank you
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Babanakki's reply to Itcprobate's Comment
Written on: 22/10/2012
This is simply a place for reviews,for others to read to receive information in regards to services provided ect ect,not a complaint site .As already stated,many a time I have raised most of my issues to ITC ,and have spoke to many a person at ITC .The email address I receive no responce .Issues never resolved,and yet each and every telephone call with ITC ,each and every letter received from ITC ,more added stress plus more and more errors so muchly so I refuse to talk now to ITC and will let others in time do so for myself.I will communicate now to ITC via letter only ,and in due course will be posting a long one in which shall cover all .Seeking answers I've tried and tried....to be honest, the address provided above I truly believe would make no difference at all in resolving anything because I've been down this road with ITC too many times ! What difference would the address provided above make myself contacting when everything else I've actioned failed by ITC ? ? I have been trapped by ITC,and all is too late now to be resolved by ITC....too many chances,a waste of time ! !! I continue to proceed with independent bodies whom all actually know what they're doing .
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Hondatrike's Response to babanakki's Review
Written on: 29/11/2012
Confidentiality my eye you have let total strangers know all about my business, Why involve total strangers yes I'm talking about you. You say theres little that you can do on this site to help. Don't you meen theres nothing that you want to do FULL STOP. Tell the truth stop lying and stop ripping people off
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Hondatrike's Response to babanakki's Review
Written on: 06/12/2012
I was told the very same I was told it was data protection as well, when it was the terms and conditions all the time, we should pool together and bring a prosecution against them. There are many others as well
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★★☆☆☆
“Bad communication”
Written on: 13/09/2012 by jondi (1 review written)
I was recommended this company by Barclays bank, I suggest don't jump in head first, consider your options first. My case was fairly simply, I'm a only child who lived with my Dad, mother passed away when i was a child, not selling the house.It's taken 8 months since this case was started. It was me that done all the phone calls to check progress, they hardly phoned me at all. I now have an interim payment of 80% payed to me, but it's not all finalized. This is not a bad case, just could be... (read more)
★☆☆☆☆
“Do Not Use!”
Written on: 05/09/2012 by 7310laura
we had a very simple case, it took them 1.5 years to sort out. You caan never get through on the phone to case manager, they never return your calls. You just end up speaking to receptionists answering phones. They charged over ten thousnd for that. Go to a solicitor please, i wish i did. (read more)
★☆☆☆☆
“*****************DO NOT USE THIS...”
Written on: 11/08/2012 by wacky1965
*****************WARNING******************** DO NOT USE THIS COMPANY, OVER 2 YEARS TO SORT PROBATE ON A SIMPLE PROBATE WHICH SHOULD HAVE TAKEN 6 MONTHS,4 CASE MANAGERS USED ALL OF WHICH ARE NOTHING MORE THAN PEOPLE ANSWERING A PHONE, CONSTANT PHONE CALLS, LETTERS E-MAILS AND ALL YOU GET FROM THEM IS "WE ARE CHASING A RESPONSE". EVEN WROTE TO THE CHIEF EXECUTIVE EVEN HE DID NOT RESPOND JUST PASSED THE LETTER DOWN TO THE CASE MANAGER, BARCLAY'S BANK RECOMMENDED THIS AWFUL COMPANY. I AM... (read more)
Jondi's Response to wacky1965's Review
Written on: 16/08/2012
have you had your case resolved yet, my case has been running 6 months now, when i read this page alarm bells started ringing, it's always me that makes the calls not them to me, case managers are always out. Not happy Barclays recommended this company at all
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Babanakki's Response to wacky1965's Review
Written on: 19/09/2012
ITC - DISGUSTING DISGUSTING DISGUSTING UNREGULATED COMPANY .ALREADY MADE CONTACT TO WATCHDOG ABOUT THEM .IF ANYONE READS THIS THAT NEEDS A PROBATE COMPANY,NEVER NEVER EVER GO ANYWHERE NEAR ITC ! ! ENDED UP IN HOSPITAL BECAUSE OF ALL THE STRESS THIS COMPANY HAS CAUSED ME,AND STILL DOES !
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★☆☆☆☆
“ Licence theives Scum of the earth Pond life Grave...”
Written on: 03/08/2012
My wife passed away over three years ago and still this is not settled,probate should only take 6-7 weeks and cost hundreds not 3 years and cost thousands. ITC claimed to have found hidden moneys that will more than pay for there origional fees, but they still want more. They have taken full control over two properties and will not release them until they have screwed more money out of me.(I hope they have pay all the taxes that are due on these properties lol) How can anyone be allowed to... (read more)
★☆☆☆☆
“Sick to the Pit of My stomach”
Written on: 11/05/2012 by Lucianne0_2
After reading these reviews I feel sick in the pit of my stomach .... My poor dad will be turning in his grave. I am still waiting 12 months on for finalisation of my dads estate. Everything Ive read is ringing true in my ears I only wish I had the money to involve a solicitor. Shame on you ITC and Barclays Bank. (read more)
Llamedos2's Response to Lucianne0_2's Review
Written on: 28/01/2013
My husband died 25/11/2010 i was told by barclays who did my husbands will i would get someone call on me it was itc up to now thay have had £4000 puonds i am at my wits end with them i wish we could do something about these companies thay are allowed to take advatage of people who need help not taking for a mugs of we dont like barclays or itc why do barclays use this firm
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★☆☆☆☆
“So Infuriating!”
Written on: 20/04/2012
We were told at my grandfathers time of death (december 2010) that the whole process would take 6 or 7 months. We still don't have anything 18 months later! My father has taken out a loan on a vehicle which he was planning on paying off before the interest free period was over. Despite telling us the money was ';just around the corner' every time we rang, he still doesn't have it and is now in more debt as he is having to pay minimal payments and interest due to him still not having the... (read more)
★☆☆☆☆
“ITC - Incompetent Thieving Conmen”
Written on: 03/04/2012 by jujayhan (1 review written)
I have the same issues as everyone, lied to, been 19 months so far with no end in sight, lack of communication, interest being sifted off my money they hold in their account etc etc etc. I understand that they are unregulated, I have contacted the legal ombudsman and Trading Standards with no joy. I can't believe they don't answer to anyone and I can't believe Barclays are still recommending them to vulnerable people. Someone must have the authority to bring them to task. Has anyone mamaged... (read more)
See next 10 reviews
Showing 11 - 20 of 51 Reviews
★☆☆☆☆
“glacial rifts”
Written on: 18/03/2012 by withhelduntilicashthecheque
move faster than this firm. constantly fobbed off with stock replies "x should take 4 to 6 weeks" and nothing ever gets done. legal advice i've had since placing my dads estate in their hands are it should take no more than 4 months, yet 9 months on they only just have the grant in their paws. they know to the penny how much the estate is worth yet can't give me a figure for the final bill??? now it transpires it will take further months as they need to ensure my dads name isn't on the... (read more)
★☆☆☆☆
“Very poor service.”
Written on: 29/02/2012
ITC have no incentive to complete the work quickly. They gather the money from the estate then keep it in their account earning interest for them not you. They put up all sorts of excuses not to pay out the beneficiaries. We always have to contact them, they never contact us. We are in the process of lodging a complaint. At a very distressing time they have made matters much worse. (read more)
★☆☆☆☆
“KEEP FAR AWAY ”
Written on: 16/02/2012 by COLWAT2001
DONOT allow barclays bank to talk you into using this company,after my father -in-law passed away in jan his daughters used this company.they constantly lie every day for over a month have they said they passed the final accounts to accounts team to draw up for my husbands family to except so cheques can be issued to then find out its nowhere near.after been told they dont get interest on money found out YES they do then keep it.they wont give you a figure for their fees saying its a % but... (read more)
★☆☆☆☆
“ITC Legal Services _ Never consider using them!”
Written on: 12/12/2011 by Bumba63
Please anyone out there contemplating using this firm for probate work, don't don't don't! They are complete charlattans who lull you into a false sense of security that they will support you during a time of need and are actually only after fleecing the estate of your loved one. They have upset me so badly, I feel unable to even telephone them and consider taking them to court for misrepresentation is the only way forward. Please remember they take control of the deceased person estate... (read more)
★☆☆☆☆
“AVOID THEM AT ALL COSTS”
Written on: 07/12/2011
Having firsthand experience with ITC, I can honestly say they are one of the worst probate companies out there. Relying on heavy handed sales tactics and preying on people at their most vulnerable time, how Barclay's can be associated with them still is a mystery! Whilst remaining "transparent" with their fees as a result of incredibly bad press, the fees incurred in a normal Estate are much higher than if you were to use a family probate solicitor. Customer service is nothing short of... (read more)
★☆☆☆☆
“AVOID,AVOID,AVOID”
Written on: 05/12/2011
I have been a Police Officer for 34 years and the best advice I could give to anyone is avoid this Company at all costs. They take advantage at a low time in peoples lives with the offer of supporting them through the probate procedure and all they are interested in is how much of your cash they can line their pockets with. I had to take further advice from a solicitor after appointing this Company who pointed out that they were fleecing the estate I had inherited The majority of their... (read more)
★☆☆☆☆
“Avoid this company at ALL costs !!! ”
Written on: 12/10/2011 by unhappykiwi
This company should not be trusted our grandfather passed away a year ago ... we live in new zealand so went home to help mum sort everything out. Grandad banked with Barclays all his life as did we before we emigrated so when they recomended ITC to us as their 'preferred partner' we thought great how I wish i had googled their name while we were in england there are countless forums on the web where they are being slated by unhappy clients. They persuaded us that it was best that mum was... (read more)
★☆☆☆☆
“unbelievably incompetent!”
Written on: 06/10/2011 by geordiereviewer (1 review written)
It is almost three years since my husband died, and probate is far from finished. ITC continue to make error after error and have caused me SO MUCH unnecessary distress. They have no expertise whatsoever and I have had to question and double check everything they do (as it is almost always wrong). I am just a lay person, but I feel I am more clued up than they are. Goodness knows how they can make the claims they do on their website. NEVER EVER trust them. Go to a local probate... (read more)
★☆☆☆☆
“Cancel while you can”
Written on: 30/09/2011
Dont be fooled by the nicety of Rob Green from ITC recommended by Barclays Bank. They will charge the minimum of £250.00 set up fee as soon as the 7days expiry date is up!! Never thought to check out ITC as you would think Barclays could be trusted, but alarm bells rang when ITC sent a letter asking for a £100 valuation fee. I Telephoned ITC to tell them i could obtain a free valuation but they insist on using their own company (read more)
★☆☆☆☆
“DON'T !!!!! even think about using ITC”
Written on: 21/09/2011 by skanked (2 reviews written)
This company is UNREGULATED and they charge whatever they want! I have been given excuses, excuses, excuses about why it has taken so long, nearly a year now and still nothing. I have a different 'case manager' every time I phone them - who doesn't seem to know ANYTHING about my case and I have to start all over again! They promise to look into my complaints straight away and I never hear nothing, they promise to ring back and NEVER do. They claim your inheritance money is kept in a non... (read more)
Jujayhan's Response to skanked's Review
Written on: 03/04/2012
Oh dear, not looking good, ITC have been dealing with my probate for 19 months now and they have told me they are still 'several' weeks from completion! I came on here to see how to complain but judging by other comments it looks a tad bleak. Like everyone else Barclays recommended ITC and I was foolish enough to sack my fathers solicitor in favour of them and their promises, how stupid am I? They are complete incompetants, they are sifting money off the estate while it sits in their account, there is no communication other than when I phone them and they appear to be unaccountable for their actions! Why have they not been exposed? Has anyone made a satisfactory complaint? I shall now contact a legal ombudsman, not sure how far that will get me, I shall contact Watchdog and Trading Standards ina feeble attempt to shovel them into disrepute. Wish me luck and I suggest everyone follows suit, strength in numbers and all that! Good luck everyone.
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Showing 21 - 30 of 51 Reviews
★☆☆☆☆
“PLEASE PLEASE don't touch this company”
Written on: 06/09/2011 by julieanne
All I can say is just don't touch them, go to a local solicitor who will be much more help to you at this dreadfull time. Having got this company number out of a leaflet from the register of deaths office I and many poor others have assumed they would be fien. Silly Silly me. Some 9 months later still nothing from them , they are slow to answer emails , never ring back when they say they will etc. In all keep well away. (read more)
★★★★★
“Family in despair”
Written on: 30/08/2011
This company promises you everything will be taken care of? No way the last 17 months since my Dad died has been a living nightmare. I cant take much more. Mistakes on life policy, interest been charged due to thier mistake they admitted. Then more mistakes? My Fathers house went on the market after a timely delay? now we have a buyer four days from completion and we still dont know what is happening. The buyers have three young children under 6 and have to move out of rented accomadation... (read more)
★★☆☆☆
“Find a local solicitor. You'll be much better off.”
Written on: 27/08/2011 by rickjay (1 review written)
ITC Legal Services is unwieldy bureaucracy. You do not receive any individual attention. They are extremely slow to get anything done. If you phone them, you get somebody reading a stock answer from a card. And if you complain that they are not answering your question, they put the phone down! For me, it was a huge mistake using them. I should also point out that the grant which they obtain is in their name and not in the name of the executor. This was never explained to me, and I was given... (read more)
★☆☆☆☆
“DO NOT USE ITC PROBATE LEGAL SERVICES EVER!!!!! ”
Written on: 17/08/2011 by Tombowler (1 review written)
Read the other reviews I have had a total nightmare with them and they are total sharks. They messed up on so many levels when dealing with the simple probate of my fathers estate. For example they instructed their solicitors to put my fathers house into my mothers name. Fine you might think, except she had been DEAD FOR 25 YEARS and they'd had the death certificate and knew forwell that only my sister and I were the benficiaries of the estate. They work very slowly, people on the phone... (read more)
Guest's Response to Tombowler's Review
Written on: 31/08/2011
I too had a dreadful time with this company. They read the will incorrectly and tried to contact 2 executors when there was only one, unless the first (myself) was unable to perform. After many many more mistakes they sent off the forms to probate sharing the estate with myself and the 2nd executor! ! Unbelievable. After threatening to go to Watchdog, I was suddenly put through to \"complaints\" and the next thing I knew I was contacted personally by the director of the company, who apologised and said they'd finish off everything quickly and with no charge. Avoid them like the plague! No solicitors at the company and a whole load of incompetent telephone operators. Incompetent and rude!
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★☆☆☆☆
“DO NOT GO NEAR THIS UNREGULATED COMPANY UNLESS YOU...”
Written on: 16/08/2011 by angrygirlie (1 review written)
This company is incompetent, unprofessional and they mal-administered my mothers estate to a serious amount of money that was quite unbelievable considering they claim to specialize in probate!!!! . I can (and one day will) write a book on all the horrendous mistakes I had to encounter. Please please, get a qualified probate SOLICITOR to do the work for you and at least you have the back up of The Law Society if things go wrong. You have no back up with ITC because they are not regulated.I... (read more)
Tombowler's Response to angrygirlie's Review
Written on: 17/08/2011
Total agreement with you, I will add to that book you are going to write and if you ever find out how to take the buggers down please let me know because I need to get them struck off!!!
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Guest's Response to angrygirlie's Review
Written on: 30/08/2011
Its too late for me to pull out now I am four days away from exchange of contract with the buyer of mt late Father's home after 17 months of hell with ITC and Guess what they have found that we cant exchange due to a charge on the Deeds from 26 yrs ago they have had the Deeds since last May? My Father re-morgagaed since then? I am now waiting and waiting and waiting if I dont ring I will never get any answers I have the Buyes going to be homeless in four days and the estate agent calling to know what is going on? I am near a breakdown please do not use these bunch of wollies.
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★☆☆☆☆
“Awful, AVOID. Just found out after 5 years that ITC...”
Written on: 19/04/2011
Awful, AVOID. Just found out after 5 years that ITC completely screwed up the registration of my parent's house when my mother died. They registered it in my mother's name when half of it was supposed to be held in trust. Now my father has died this is costing thousands to sort out (which we are caliming from ITC) but more important we have lost the purchasers because of the delays. (read more)
★☆☆☆☆
“ITC were appointed to manage Probate for a deceased...”
Written on: 04/04/2011
ITC were appointed to manage Probate for a deceased friend of mine last year. I had a small claim on the estate and wrote ITC a letter with copy of the receipt on December 2010. Since then their phones do not answer, the e-mail form on their website gets no answer. Utterly useless. Waste of oxygen. Sadly there is no option to leave zero stars so they get one by default.
(read more)
Guest's Comment
Written on: 02/08/2011
STILL WAITING FOR FINAL AUDIT OF ACCOUNTS AFTER MANY MANY MONTHS.
WOULD N O T RECOMMEND THIS SERVICE EVEN THOUGH THEY WERE RECOMMENDED BY THE BANK!
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★☆☆☆☆
“I lost my Mum and Dad within a month, both without...”
Written on: 24/03/2011 by bizzielizzie (1 review written)
I lost my Mum and Dad within a month, both without wills. This man, who is nothing more than a glorified salesman, tried to put the fear of God into us. My husband had everything in hand, and is in regular contact with the probate office who have been very helpful. However, he put my husband down at every turn, suggesting that we could not possibly handle matters on our own. Furthermore, he said if we made mistakes we could be prosecuted. Bear in mind, this was less than a week after losing... (read more)
Guest's Response to bizzielizzie's Review
Written on: 28/07/2011
A relative actually signed up with ITC and has met with complete incompetance at every stage. Post has been lost, phone calls unreturned, a never ending rota of ill informed staff and ceaseless delaying tactics - even to the point of being either unable or unwilling to follow their own complaints procedure.This has been going on for well over a year and we cannot believe that any organisation can behave so very badly, especially when dealing with people at their most vunerable.
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★☆☆☆☆
“ITC should be avoided at all costs! They have been...”
Written on: 18/03/2011 by xxBethxx (1 review written)
ITC should be avoided at all costs! They have been handling our late uncles estate for the past 2 years now and my parents have now become ill through all the stress that this company has been putting on them, our Mother even ended up in hospital very ill last year due to the stress. They are basically a call centre and you never get to speak to the same person twice, they have repeatedly lost important documents, are rude and arrogant on the phone and have become very intimidating towards... (read more)
★☆☆☆☆
“I wish I had seen the other Reviews first... To all...”
Written on: 11/03/2011
I wish I had seen the other Reviews first... To all who read this before they enter into a contract with ITC.. DON'T do it.
They will not treat you or your requirments as promised and you will get riped of as I have now been. I am amaised at Barclays beeing involved with such a company.
(read more)
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Showing 31 - 40 of 51 Reviews
★☆☆☆☆
“THIS SHAMBLES WAS RECOMENDED TO ME BY BARCLAYS,THE REP...”
Written on: 28/02/2011 by glennh007 (1 review written)
THIS SHAMBLES WAS RECOMENDED TO ME BY BARCLAYS,THE REP CAME AROUND,PROMISED THINGS HE COULD NOT DELIVER AND NOW THEY STILL WANT TO CHARGE ME? CR*P FIRM TO SAY THE LEAST.GH (read more)
★☆☆☆☆
“Avoid like the plague. They have ripped off my wife...”
Written on: 16/02/2011
Avoid like the plague. They have ripped off my wife and brother-in-law's inheritance to the tune of £20k based on fees which should have come in at £2k (1% as stipulated in the contract). They also haven't finished the probate case and it is now 26 months since they started dealing with the case.
I would award zero stars if I could.
Do not do it. Please. Our lives have been hell.
(read more)
★☆☆☆☆
“I signed up with this Company a couple of days ago. ...”
Written on: 09/02/2011
I signed up with this Company a couple of days ago. They were recommended by the Registrar, I can't believe they are allowed to recommend people like this. I have sent off my cancellation form today and am praying that I get the paperwork back, as they have everything! (read more)
★☆☆☆☆
“AVOID AVOID AVOID. These imbeciles are still dealing...”
Written on: 31/01/2011
AVOID AVOID AVOID. These imbeciles are still dealing with my mother's estate after almost 3 years. This company is run though a call centre that has no interest in dealing with you, nor helping you get things sorted. You pay handsomely not to speak to their property team, not to speak to a solicitor and not to speak to accounts. You have to wait for a call back, which rarely happens in my experience. They struggle to keep track of payments (i.e. your money), prepare shoddy administrative... (read more)
★☆☆☆☆
“my dad die in 2009 in august and itc legal servies...”
Written on: 29/01/2011
my dad die in 2009 in august and itc legal servies took this case on threw my step mum threw the bank ,after nearly 16 months itc is trying to blame other people for this case , i have spoken with this company and find them very rude towards me and my family ,there ask us for all docments which we sent and there have not returned back,this company is very poor , all we get is a call centre when we call and there are not helpfull , i find this all stressfull and my family too find this hard ,... (read more)
★☆☆☆☆
“My Mum had a visit from this company who took all the...”
Written on: 30/11/2010 by suephilrd (1 review written)
My Mum had a visit from this company who took all the paperwork for my Grandmothers estate. After reading many reviews that this company were not very good she filled in the form (within the 7 day cooling off period) to ask for the return of the documents. that was over 2 weeks ago and we are still waiting for them to be returned. After many calls to which they have said they had been posted. This has caused stress that is not needed!! From a caring company! All they care about is... (read more)
★★★★☆
“i had to go through the pain staking process of...”
Written on: 26/10/2010
i had to go through the pain staking process of sorting out my grandmothers will. She had lived till the age of 93 so it was aparently time for her to leave us. The family were quite organised and i was surprised how well the funeral turn out was, my family hashad some issues in the past. One thing that was at the front of quite a few peoples minds was the will though, it seems petite but some people really needed the money. The issue was that nobody had a clue what to do to sort out the... (read more)
★★★★★
“I found ITC Legal Services to be that shoulder when my...”
Written on: 21/07/2010 by TerryJones (1 review written)
I found ITC Legal Services to be that shoulder when my dad died.
I soon realised that sorting out somebodies accounts wasn't a simple task when I went to the bank to try and sort one of his accounts out. They told me about ITC Legal Services, I found that letting ITC do the probate took a weight off my mind and I could have time to think of what me and my Dad used to do. It's been a tough ride but I would recommend ITC to people in the same position. Although I really hope you guys don't...
(read more)
Angrygirlie's Response to TerryJones's Review
Written on: 16/08/2011
do you work for ITC ?
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Jondi's Response to TerryJones's Review
Written on: 16/08/2012
thinking the same thing, i just get fobbed off at every phone call, not recommended
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★☆☆☆☆
“ITC Legal have been processing my dad's simple probate...”
Written on: 05/07/2010
ITC Legal have been processing my dad's simple probate of 2 bank books and no other assests for 16 months and I am still waiting for the cheque. Under the stressful time of organising my deceased Dad's affairs and the fact that I reside in Australia, I accepted ITC Legal thinking they were a firm of Solicitors. They are NOT they are an ADMINISTRATIVE COMPANY DEALING WITH LEGAL MATTERS and do not come under the jurisdiction of the Law Society. ITC failed to mention this to me. They have... (read more)
★☆☆☆☆
“ITC LEGAL SERVICES.......................BEWARE AND...”
Written on: 05/06/2010
ITC LEGAL SERVICES.......................BEWARE AND AVOID AT ALL COSTS.....
AFTER MY DAD PASSED AWAY BACK LAST YEAR, ITC WERE RECOMMENDED BY BARCLAYS BANK TO DEAL WITH THE PROBATE ISSUES AND TO CUT A LONG STORY SHORT ITC ONLY DEALT WITH MY SISTER AND ACTED ON EVERYTHING SHE SAID WHICH MEANT SHE WAS PAID OUT A LARGE SUM AND I GOT NOTHING......AFTER TAKING THIS UP WITH THEM SOME MONTHS LATER I WAS ASKED TO PROVE MY IDENTITY, WHICH I DID WITH NO PROBLEMS TO BE TOLD THAT THEY HAD PAID MY SISTER...
(read more)
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Showing 41 - 50 of 51 Reviews
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Itcprobate's Response to Cornwall71's Review
Written on: 07/05/2013
Thank you for your comments and the points you have raised. We'd very much like to investigate this further and help with your concerns. Please could you email your case reference number to smsupport@itc.co.uk. Many Thanks
Cornish71's reply to Itcprobate's Comment
Written on: 08/05/2013
You had already "investigated" my concerns and proved to be equally useless at that !
Itcprobate's reply to Cornish71's Comment
Written on: 08/05/2013
I'm sorry we were unable to help with your complaints in the first instance, without knowing any of the details of your case I am unable to comment on why this was. However, if you would like me to look into these again, please email smsupport@itc.co.uk with your case reference number. Many Thanks