Halo Financial Foreign Exchange Reviews

★★★★☆
4.2 / 5
25
80% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Media Gallery for Halo Financial Foreign Exchange

Halo Financial Foreign Exchange

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Latest Reviews

★★★★★

“Fast efficient service ”

Written on: 20/12/2016 by Mgrowcott (1 review written)

We have used Halo Financial's services since moving to France over five years ago. A brief phone call is all that is needed to arrange the transfer of funds. The transaction is usually completed within two hours of the purchase sum being received from our bank. Electronic confirmation of receipt and transfer of funds is prompt and clear. The people with whom I have dealt are polite and helpful and are able to offer their professional advice. I have recommended Halo to friends… Read Full Review

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★★★★★

“Take the risk . ”

Written on: 22/11/2016 by Markw0502 (1 review written)

These guys are good ! I needed a large amount transferred from euro to pounds . The rate was very unstable and my bank couldn't help. It was so easy . The rate was confirmed and three working days later the funds were in my account. Thank you so much for your help . Real professional … Read Full Review

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★★★★★

“Excellent service”

Written on: 20/11/2016 by Coffey61 (1 review written)

I have used Halo financial on many occasions. On one occasion this involved sending a large amount of money from England to Canada. I was so worried about sending the money safely and securely. I was so fortunate to have Halo offer me this excellent service. A friend recommended Halo financial to me and I am so pleased he did. I was able to set my target rate for when my money was exchanged which helped a lot. There was enough stress emigrating so this took one of the stress factors away. My… Read Full Review

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★★★★★

“excellent service, highly recommended.”

Written on: 11/10/2016 by firewater (2 reviews written)

I have been using Halo for euros purchase and transfer to the canaries for almost 10 years. They have always provided a great exchange rate and a fast transfer of funds. This morning I emailed them asking for 8000 euros, I paid using on-line banking and the euros were in my spanish account this afternoon. Brilliant… Read Full Review

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★★★★★

“your future needs looked after with improvement”

Written on: 17/09/2016 by Bullockgw369 (1 review written)

Found service very quick,efficient and professional. My queries dealth with courteously and satisfactorily.The paperwork clear and easy to follow. … Read Full Review

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★☆☆☆☆

“Not exact with numbers or dates”

Written on: 25/06/2016

My initial communication with Halo Financial was positive but their lack of transparency regarding exact currency amounts and dates caused me to cancel my order with them. For clarity, my advisor emailed: " The rate on EUR into GBP now is 1.3170 and we will take the £5 fee off at the Sterling end. This means E 500 will equate to £384 per month. " Then after agreeing I received a confirmation email which quoted €510.73 per month for 384GBP. After rejecting this confirmation I received an… Read Full Review

Halofinancialteam's Comment

Written on: 30/06/2016

Hello, Thank you for your feedback and we are sorry to hear about your experience, we have responded to you directly by email and we look forward to rectifying this situation. Please contact us at your earliest convenience. Many thanks

Halo Financial Customer Services Team

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★★★★★

“Excellent service and great rate”

Written on: 08/06/2016 by Meadows87 (1 review written)

Needed to transfer a large quantity of dollars to the US at short notice. Contacted Halo, who offered a fantastic rate and had the transfer all completed within 24hrs. Special thanks for making it all happen. Would highly recommend him and the service from Halo. Thanks again!… Read Full Review

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★★★★★

“Fast, efficient, trustworthy”

Written on: 03/06/2016 by julietsully (1 review written)

I felt very comfortable with this company handling my money. They were fast, transparent, and efficient. I would highly recommend them and will definitely use them again… Read Full Review

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★★★★★

“First Time User: 100% Satisfied”

Written on: 12/05/2016 by jpcoh1 (1 review written)

As a retired banker I know how much profit the "clearers" make from simple forex transactions. With £15,000 to send to Canada in dollars, I searched the comparison websites and decided to follow up with Halo. I got all the information I needed about the process, the security and the charging structure in one friendly and focused telephone call. I registered straight away (no problems with this process), and the next day rang up top fix the rate for my transfer. It could not have been… Read Full Review

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★★★★★

“Great quick response”

Written on: 20/03/2016 by Dugganjt409 (1 review written)

Easy sign up procedure with a quick response from Halo with a follow up phone call. Professional in the way things are handled. I would recommend Halo to friends and family… Read Full Review

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★★★★★

“Halo Financial Foreign Exchange”

Written on: 15/10/2015

I wrote a review 26/01/2013 and gave Halo 1 star. However, two years later, after discussing the details about another potential transfer with them, I used Halo again. I have to say I am so glad I did. The whole process was completely opposite to my previous experience. The staff were extremely helpful and transparent about every aspect of the transaction. Everything went smoothly, exactly as described and I received a good rate. For a extremely small reduction (barely noticeable) in the… Read Full Review

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★☆☆☆☆

“Do not trust them”

Written on: 22/05/2015 by JaylinMcManus (1 review written)

I used Halo to for a simple GBP to USD transaction. They couldn't process the payment but instead of closing out the trade on the day with zero Pnl waited for over 3 weeks to tell me. Then claimed I was responsible. I had to get Financial ombudsman Services involved to sort it out. There are other money transfer companies… Read Full Review

Halofinancialteam's Comment

Written on: 13/10/2015

Hello, I am the Head of Marketing at Halo Financial - I am sorry to hear you did not have a good experience - feel free to contact me directly so I can ensure you receive a better experience next time. We endeavour to always exceed customer expectations, and I would like to personally apologise on behalf of the company and I will ensure that the issue is addressed with the concerned staff member. Please email us.
Thank you
Mark

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★★☆☆☆

“Unanswered questions”

Written on: 09/04/2015 by KobeRichards (1 review written)

I wanted to send some Pounds Sterling to the Euro Zone and I thought I'd give the service a try for the first time. But I like to research a bit before taking the plunge with anything new. Their web page gave no clear indication of what the rates are, how they are calculated, what fees apply and how long it takes. So I send them an email asking these questions. I expected some straightforward answers to these straightforward questions. But instead I got a general email with the process… Read Full Review

Halofinancialteam's Comment

Written on: 13/10/2015

Hello, I am the Head of Marketing at this company - I am sorry that we did not answer your questions accurately - feel free to contact me directly so I can ensure you receive a better experience next time. We endeavour to always exceed customer expectations, and I would like to personally apologise on behalf of the company and I will ensure that the issue is addressed with the concerned staff member. Please email us.
Thank you
Mark

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Francisg2012's Comment

Written on: 27/01/2016

hi

I am an expats and I want to transfer Pound into my account in Switzerland in Swiss Franc, I will have similar question as the reviewer above :
what the conversion rates Halo applies ?
how they are calculated?
what fees halo apply ?
how long it takes.

as you offer to be accurate and helpful. Can you please send your responses to me by email.


Thank you

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Halofinancialteam's Comment

Written on: 06/07/2016

Hi Francis
Thank you for your message - unfortunately we did not get email notification of this message. We aim to get you the most competitive rate we can and generally always beat the banks. For the latest rates contact us direct on the details below. There are no fees for transfers over £5000 or more. Normally most transfers can be completed within 24 hours, many times even quicker.
My suggestion is that you contact us direct or complete the Call Me Back form and we will gladly call you back.

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★☆☆☆☆

“Lack of transparency from halo has proven expensive”

Written on: 25/06/2014 by pinkhouse1 (1 review written)

I was VERY unhappy with the service at Halo and the lack of transparency around the information about costs/fees. I REPEATEDLY asked about commission/fees and how it worked and I was not given the information. I tried to clarify a number of times and was not given the correct information - it was very vague and left me with the impression that Halo made their money within the mid market trade (thus securing me the mid market rate). I made quite a big financial decision based on securing a… Read Full Review

Halofinancialteam's Response to pinkhouse1's Review

Written on: 13/10/2015

Hello, I am the Head of Marketing at Halo Financial - I am sorry that you experienced a lack of transparency and that we did not respond to your questions. Please feel free to contact me directly so I can ensure you receive a better experience next time. We endeavour to always exceed customer expectations, and I would like to personally apologise on behalf of the company and I will ensure that the issue is addressed with the concerned staff member. Please email us.
Thank you
Mark

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★★★★★

“awesome”

Written on: 04/07/2013

Used Halo to send money out of the uk and to bring it in both were large lump sums. Both times had excellent recommendations from the team on when to convert. We also used their monthly direct deposit service which was a huge help. Halo always want the best for the client which is refreshing and i highly recommend them. great people great service… Read Full Review

Halofinancialteam's Comment

Written on: 13/10/2015

Thank you for your positive review, we look forward to transferring your money again.

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★★★★★

“Most efficient ”

Written on: 31/05/2013

Having used Halo three or four times so far to transfer funds from UK to USA whilst emigrating, I found they were helpful, friendly and professional ( with a sense of humor). I wish that UK Gov and RBS used them to move my Pensions and they would arrive more on time and with a better exchange rate.I always recommend them to all I meet who need to move money (legally)… Read Full Review

Halofinancialteam's Comment

Written on: 13/10/2015

Thank you for your positive review, we look forward to transferring your money again.

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★★★★★

“Excellent and efficient service and great rate to boot!”

Written on: 13/03/2013 by androniki (1 review written)

Spoke to a guy called [name removed] , he took me through the process and explained all the details. He was helpful and polite. I received information in the post shortly after and then transferred money with no problems a few days later. I also got a much better rate than the bank and I got the added bonus that I could play the market and leave the money with them so I could achieve even more pounds for my dollars. Very happy and I can't fault the service. Thank you Halo Financial...and I… Read Full Review

Halofinancialteam's Response to androniki's Review

Written on: 13/10/2015

Thank you for your positive review, we look forward to transferring your money again.

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★☆☆☆☆

“Halo Financial Foreign Exchange”

Written on: 26/01/2013

Well, I have to say they were rubbish. The customer service leading up to the transfer of funds was poor. In fact at times they were just rude. Their reactions were surprising and made me suspicious. When I questioned how the transfer would work the guy dealing with me would be oddly defensive. What was really annoying, additional money was taken from my transferred funds without any prior explanation, on top of all the international transaction fees. Thankfully it was not a large amount… Read Full Review

Halofinancialteam's Comment

Written on: 12/03/2013

Hello, I work at Halo Financial - I am sorry to hear you had such a bad experience - feel free to contact me direct so I can ensure you receive a better experience next time. I would like to personally apologise on behalf of the company and I will ensure that the issue is addressed with the concerned staff member. Please email mark.ram@halofinancial.com
Thank you
Mark

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Halofinancialteam's Comment

Written on: 13/10/2015

I am very sorry to hear of your bad experience with Halo Financial. Please contact me at your earliest convenience so I can talk direct to the team member concerned and ensure that you will receive a high level of customer service next time.
Mark Ram
Head of Marketing

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Snapperfish's Comment

Written on: 15/10/2015

Thanks Mark, I did use Halo again recently and the service was fantastic. Five star review given above.

Cheers

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Halofinancialteam's Comment

Written on: 06/07/2016

That is greatly appreciated Snapperfish - thank you for letting us know.

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★★★★★

“Great Service, Great Rate”

Written on: 04/07/2012

I was knew to the currency markets and a friend had recommended Halo. Though initially I wasn't sure it would make a big difference, when I compared it to what the bank rate I was shocked. My hand was held by Michael Hart one of the consultants, and I would use them again. Thoroughly recommend… Read Full Review

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★★★★★

“Would use again”

Written on: 20/06/2011

I did a lot of shopping around and found that Halo provided the most competitive rates, the service was quick and the customer service was fantastic. Very pleased and would use again… Read Full Review

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