Kiddies Kingdom Reviews - www.kiddies-kingdom.com

★★☆☆☆
2.3 / 5
19
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Very Bad Experience”

Written on: 03/08/2016

I won’t suggest any one to buy from this company. I ordered push chair in May 2016 and my baby is due in 1st wk of August. I kept on chasing them and every time they were telling me different stories, it seems like they gonna send me push chair for my next baby. Very frustrating and time wasting… Read Full Review

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★☆☆☆☆

“Shocking goods and customer service”

Written on: 02/08/2016 by KailaRossiItalian389 (1 review written)

We placed an order back in January and had to chase them twice before we received all our goods. We were told they were out of stock but we was not told this at the time of placing order. However in the grand scheme of problems we have had with them that is just small. Our major problem was regarding our pram. Our Jane Epic travel system which we have been using since April broke in June. The front wheel shook worse than a dodgy supermarket trolley, the whole thing squeaked as I pushed it and… Read Full Review

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★☆☆☆☆

“They keep your money & don't send the item!”

Written on: 23/07/2016 by Wyatt1967 (1 review written)

I was meant to receive a free Chicco mattress with my crib, and it's some unknown brand... They said the RRP is £40, how can it be the same as a Chicco branded mattress? Also they broke their promise re-price match. I'm still waiting nearly 2 months later for another item I ordered and paid for...a cot top changer, and Baby is due in a week. Kiddies Kingdom ignore all email chasers... Worst service ever! V disappointed… Read Full Review

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★☆☆☆☆

“Faulty item, will not respond to me”

Written on: 06/06/2016 by catpower80 (2 reviews written)

I purchased an Izziwotnot cotbed with under drawer for £400 about 3 weeks ago. The item did arrive OK and in good time, but upon assembly one of the bolts was bent. I have been trying to contact Kiddies Kingdom ever since and cannot get through on the phone and haven't had a single reply to 5 or more emails to their customer services team. The cotbed is useless to me as it can't be assembled. Their service is appalling. Do not use… Read Full Review

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★☆☆☆☆

“DON'T BOTHER BUY FROM HERE”

Written on: 03/06/2016 by agajraj (1 review written)

Service is slow, returns slow, frustrating site if problem with product Brought a kiddies kingdom branded cot. The cot was delivered in unacceptable condition and parts were broken, which could of been due to bad shipping. However the quality of the cot itself was of bad quality and was badly painted and not worth the money they are charging. Although all my emails have been replied too (only positive), the wait and response time is far too long and slow. When collection was finally… Read Full Review

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★★☆☆☆

“Poor experience for a 1st time buyer”

Written on: 24/04/2016 by nhWells172 (1 review written)

I came across the popularity of this company online. As an expectant mum, living in the South East region of the country thus unable to travel to the shop personally - I ordered online. An order was placed on the value of over £700. Payment taken from me on the same day - so far so good?! Well it's now been over 3 weeks. I have called the company over 3 times and I am still waiting for my order to arrive - VERY UNHAPPY to say the least. My first attempts in contacting the company were through… Read Full Review

Vickyh1988's Comment

Written on: 01/06/2016

Im having exactly the same issue! Did your order arrive? I ordered a car seat on 9th may and despite them emailling me several deliceey dates none have come through. Ive emailled twice, sent facebook messages and had no reply. Like you i called twice and waited ages to just speak to someone who told me my delivery would be today. Its 12.30pm and no delivery yet. My daughter no longer fits in her carseat and i ordered this next day delivery! Ive also stayed in the house 3 seperate days not to miss a delivery that never comes. Its very annoying! I wont use again.

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★☆☆☆☆

“Do NOT use!”

Written on: 26/02/2016 by Sonnyb119 (1 review written)

Communication shocking Delivery times inaccurate Customer service terrible And £25 to return an item they sent to late for me to use! Beware I wouldn't use them again… Read Full Review

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★☆☆☆☆

“Price match !!! And 15% off what a joke”

Written on: 28/01/2016 by Arir235 (1 review written)

Refused a price match even though advertised online… Read Full Review

Natalie29's Comment

Written on: 23/07/2016

We had exactly the same experience as you, shocking!

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★★☆☆☆

“They don't understand customer service”

Written on: 29/12/2015 by mpk68 (1 review written)

Good value attracted me to Kiddies Kingdom when looking for "Slumber Buddies" night lights for my new twin grandsons. Admittedly it was getting closer to Christmas (21st December), but with next day delivery should be OK. The website eventually worked late at night when the internet had calmed down, and I placed an order. Payment was accepted and a confirmation email received. The next day I received an email from K-K saying payment could not be completed as my bank had raised an issue and… Read Full Review

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★☆☆☆☆

“In Short Awful”

Written on: 07/08/2015 by AlainaGrant211 (1 review written)

Awful customer Service, rude and dismissive staff… Read Full Review

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★☆☆☆☆

“Misslrading....they take money for stock they dont have ”

Written on: 02/04/2015 by hsg21 (1 review written)

I ordered a stroller. I was really excited and looking forward to its arrival. My payment was taken and went through same day. I did order on a Saturday so I knew the next day despatch would not count until the Monday and then I would have to wait the 3-5 days delivery. On the Wednesday I received a phone call to which I at first thought would be to tell me time of delivery instead of was to tell me my buggy was out of stock and they would not be getting anymore. When I asked why the sale went… Read Full Review

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★★★★☆

“excellent customer service ”

Written on: 12/03/2015 by NHouldsworth (1 review written)

I ordered a pushchair that was out of stock, after I received an email offering an alternative I called customer services. The man was apologetic and extremely helpful. Even though I couldn't make up my mind and had to keep calling back, he was patient and polite! Excellent service, thankyou… Read Full Review

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★★★★★

“Very good customer service”

Written on: 25/06/2014 by LeanneRF (1 review written)

I don't generally write reviews but since saw so many negative ones and my experience with kiddies-Kingdom was quite the opposite I thought I'd share. I emailed kiddies-Kingdom twice with questions regarding the quinny zapp xtra seat unit and received replied within just a few hrs. I then placed my order (after 5pm) and my item was with me 2 days later which was great. Overall I received fantastic customer service, speedy free delivery & my item was £35 cheaper than other sites. Would… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 09/08/2013 by JamesMasters (5 reviews written)

They advertise stuff that's not for sale, take your money and you have to constantly ring for a refund. Customer service lines are closed when they state they should be open. Absolute shambles!!! I have basically been robbed by them!! 10 days later, 3 emails and countless phone calls and still no refund!… Read Full Review

Jamesmasters's Response to JamesMasters's Review

Written on: 06/01/2015

Almost two years after this review, I find myself with an inbox of review centre that they had been contacted by kiddies kingdom and my review was to be taken down unless I got back to them stating it was to be kept. Which I did, I then had to send them proof of purchase and correspondence. Massive ball ache, the review was 100% accurate and I totally stand by it.

So BEWARE of this company as they're they have probably had loads of bad reviews removed.

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★★★★★

“Wow! Special company.”

Written on: 29/04/2012 by Jake_Ratcliffe (1 review written)

The best shopping experience i have had to date. Salute to Imran in customer services. Needed an urgent buggy before going on Holiday, Called Thursday at 4:30. The cut of time for ordering was 3, but what a very generous offer Imran had made, to take the buggy before leaving the office and personally dropping it off at the depot. Prompty arrived on Friday at 9:30am. WOW! You have won my business for life, and i have told everyone that i know to buy baby stuff from here! Thank you… Read Full Review

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★☆☆☆☆

“Rude customer services”

Written on: 02/02/2012 by K10sgirl (1 review written)

Purchased from kiddie kingdom for the first time. Tried calling before ordering to confirm colour and size of shelf but no response on the telephone. Received shelf and not as advertised so as per returns policy I emailed them to request a return. The email I received back was so rude. Basically accusing me of not confirming colour of item via telephone in advance and then saying I should have bought whole nursery collection if I wanted to ensure the shelf matched my furniture. No apology and a… Read Full Review

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★★★★★

“Great Site, very easy to use. Fantastic Prices.”

Written on: 11/04/2011

Great Site, very easy to use. Fantastic Prices… Read Full Review

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★★★★★

“Ordered over the phone with a very helpful chap. Loved...”

Written on: 02/11/2010

Ordered over the phone with a very helpful chap. Loved the highchair to bits... Kiddies Kingdom was the cheapest, product video was great for me to understand the product before purchase. Got an SMS the following morning after the order, with a 1 hour timeslot & asked me if i wanted to REARRANGE also, can you believe it!! Items were delivered in the specified hour. Fantastic Service!… Read Full Review

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★★★★★

“This has to be one of the best online shopping...”

Written on: 08/04/2010 by Daval08 (4 reviews written)

This has to be one of the best online shopping experiences I've ever had. I found the range of products to be very good, the website is well set out and easy to use and the prices are some of the lowest online I found.
I placed my order quite late in the afternoon on the 6th April (4pm) and I received regular email updates giving me details of the progress of my order.
I needed to contact Kiddies Kingdom customer services twice, once by email and once by phone and both times my queries were… Read Full Review

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