Kiddies Kingdom Reviews - www.kiddies-kingdom.com

Click here if this is your business
★★☆☆☆
2.3 / 5
33% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Kiddies Kingdom - www.kiddies-kingdom.com - Ask a question now

Media Gallery for Kiddies Kingdom - www.kiddies-kingdom.com

Kiddies Kingdom - www.kiddies-kingdom.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Very good customer service”

Written on: 25/06/2014 by LeanneRF (1 review written)

I don't generally write reviews but since saw so many negative ones and my experience with kiddies-Kingdom was quite the opposite I thought I'd share. I emailed kiddies-Kingdom twice with questions regarding the quinny zapp xtra seat unit and received replied within just a few hrs. I then placed my order (after 5pm) and my item was with me 2 days later which was great. Overall I received fantastic customer service, speedy free delivery & my item was £35 cheaper than other sites. Would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute shocker NO customer service”

Written on: 09/05/2014 by Madmum34 (1 review written)

Bought a hook on high chair, it arrived and had a manufacturing fault. It took an inordinate amount if time to get agreement they would refund me for postage and the item. I had to constantly call them and chase them and they never bothered to reply. The two "customer service" guys (I upset hatters extremely loosely) literally don't communicate with one another at all. Whatever you do DONT BUY anything from these clowns… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Would never buy from them again”

Written on: 31/03/2014 by Wazzee (1 review written)

I ordered a buggy from Kiddies Kingdom and used a discount code that was accepted on their website, the order and payment went through and I received an order number and emailed order confirmation from them confirming the discounted price. I then received an email from their customer services the following working to day to say that there had been a mistake and the discount code should not have been used on that model, I was shocked that they then wanted to charge me another £36 for the buggy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 03/01/2014 by kathy9 (1 review written)

Very bad customer service. I placed an order for next day delivery I received order after 3days. when I called to complain about it the man I talked to was arguing with me on the phone and would not listen to me. When I placed the order I was not informed that my item will not be delivered next day which I think was not right and is very bad practice for a business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs”

Written on: 09/08/2013 by JamesMasters (4 reviews written)

They advertise stuff that's not for sale, take your money and you have to constantly ring for a refund. Customer service lines are closed when they state they should be open. Absolute shambles!!! I have basically been robbed by them!! 10 days later, 3 emails and countless phone calls and still no refund!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service”

Written on: 01/11/2012 by Owlish (1 review written)

The product (a rain cover for a Baby Jogger buggy) was described as if it was an authentic branded product but turned out to be a 'compatible' item. When I contacted the company to complain they were rude and unhelpful. I had to pay to return the fake product before I could get my refund. I'll never buy from this outfit again. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“False Advertising - NO price match!”

Written on: 10/10/2012 by kereniii (1 review written)

Not only the didn't do a price match - their offer was MORE expensive than the price to match! A real joke!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kereniii's Response to kereniii's Review

Written on: 10/10/2012

oh and they don't answer the phone!
don't get near them!
sound fishy

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Price Match Con”

Written on: 17/05/2012

I e-mailed with details of a car seat I had seen on another site for less and as you can get Nectar points from Kiddies Kingdom site, thought I would send the details for their price match offer. I got a mail back saying that the other site had it in clearance and on special offer. What a load of utter rubbish! There's not a mention anywhere on the other site of this being the case. What a total con. They've lost my custom… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Wow! Special company.”

Written on: 29/04/2012 by Jake_Ratcliffe (1 review written)

The best shopping experience i have had to date. Salute to Imran in customer services. Needed an urgent buggy before going on Holiday, Called Thursday at 4:30. The cut of time for ordering was 3, but what a very generous offer Imran had made, to take the buggy before leaving the office and personally dropping it off at the depot. Prompty arrived on Friday at 9:30am. WOW! You have won my business for life, and i have told everyone that i know to buy baby stuff from here! Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude customer services”

Written on: 02/02/2012 by K10sgirl (1 review written)

Purchased from kiddie kingdom for the first time. Tried calling before ordering to confirm colour and size of shelf but no response on the telephone. Received shelf and not as advertised so as per returns policy I emailed them to request a return. The email I received back was so rude. Basically accusing me of not confirming colour of item via telephone in advance and then saying I should have bought whole nursery collection if I wanted to ensure the shelf matched my furniture. No apology and a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“they do not honor their price match”

Written on: 30/01/2012

saw a pushchair that i really liked and phoned kiddies kingdom for a price match and the 15 per cent off the difference, as they quote on their literature. was told to sent an e/mail and that they would get back to me the same day. they didn,t. i phoned them 3 times and was told that they would call back. i think it was an asian call centre too. it.s now 5 days later and no contact. please don.t waste you.re money phoning them as they do not respond, or honor their advert to price match. lost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Services”

Written on: 28/01/2012

I requested a VAT reclaim as I live in the Channel Islands, they sent me an initial acknowledgement email saying they would get back to me and after several 'chasers' still no response. They have basically made an extra £21 from the purchase! I am more upset about the customer services or lack of than the money but of principle I would never use them again. Sorry!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Site, very easy to use. Fantastic Prices.”

Written on: 11/04/2011

Great Site, very easy to use. Fantastic Prices… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Ordered over the phone with a very helpful chap. Loved...”

Written on: 02/11/2010

Ordered over the phone with a very helpful chap. Loved the highchair to bits... Kiddies Kingdom was the cheapest, product video was great for me to understand the product before purchase. Got an SMS the following morning after the order, with a 1 hour timeslot & asked me if i wanted to REARRANGE also, can you believe it!! Items were delivered in the specified hour. Fantastic Service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“This has to be one of the best online shopping...”

Written on: 08/04/2010 by Daval08 (4 reviews written)

This has to be one of the best online shopping experiences I've ever had. I found the range of products to be very good, the website is well set out and easy to use and the prices are some of the lowest online I found.
I placed my order quite late in the afternoon on the 6th April (4pm) and I received regular email updates giving me details of the progress of my order.
I needed to contact Kiddies Kingdom customer services twice, once by email and once by phone and both times my queries were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview