Royvon Boarding & Dog Training Kennels, Merthyr Tydfil Reviews - www.royvon.co.uk

★★★★★
4.8 / 5
249
96% of users recommend this
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Royvon Boarding and Dog Training Kennels, Merthyr Tydfil - www.royvon.co.uk

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Latest Reviews

★★★★★

“Looking forward!”

Written on: 30/09/2016 by T77edm (1 review written)

After initially being very concerned about the prospect of leaving Bolan for the three week Behaviour Modification Programme without contact, I was reassured having spoken to Aleks. It was clear that she knew exactly what the issues were with my dog. He had previously been attacked by two Bull Mastiffs and as a result had become very anxious, nervous and defensive. Walks were no longer a pleasure but extremely stressful. The plan was to build his confidence and ease the anxieties he felt when… Read Full Review

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★★★★★

“Great dog training centre for nervous dogs.”

Written on: 16/03/2016

We took our Jack Russell Terrier to Royvon Merthyr for help with his behaviour in January 2016 and he was booked into one of the hotel suites. His trainer spent an hour with us prior to the training to find out about our dog, his problems and what we expected. She told us about the training programme and helped us to understand the process. We then left him for three weeks and during that time we had regular up dates via email and on facebook. We were also able to check up on him through… Read Full Review

Darren James's Comment

Written on: 07/04/2016

Thank you for taking the time to review Royvon! We appreciate the kind words you mentioned. All our staff are passionate about dog care and dog training. It’s lovely to see feedback that we’ve made a difference for you and your dog. Keep up the good work in implementing further training at home. If there’s anything we can do to assist you, please do let us know. We hope to see you soon at Royvon!

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★★★★★

“Amazing, Awesome, fantastic staff and Happy dogs.”

Written on: 23/02/2016 by vstickler (2 reviews written)

We have never found a place as fantastic as Royvon. We have 3 giant breed dogs who we show. We are fussy dog parents. I stress when leaving our dogs anywhere but I can honestly say that the staff here put my mind at rest and brought a smile to my face. The team are kind, caring dog people. They seemed to just "get" my worries and they were as good as their word and they not only looked after our dogs but they positively gave them a holiday too. I loved getting daily facebook photos and progress… Read Full Review

Darren James's Response to vstickler's Review

Written on: 29/02/2016

Thank you for calling us fantastic vstickler, we appreciate the kind words! It is an honor and pleasure to take care of your dogs while you were on holiday. Our team is passionate about the care we put into our Royvon service. If there’s anything we can do on your next visit, do let us know. We hope to see you soon at Royvon!

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★★★★★

“Well, we keep coming back! ”

Written on: 24/01/2016 by carlhicks (1 review written)

We've been bringing our 7 year old weimaraner Harley here for boarding for seven years and cannot fault the service provided. Veterinary care has been arranged when harley was ill and staff have asked how he's doing during two serious illnesses he's had. Good range of activity packages available and plenty of photos on Facebook and information if needed. Wouldn't go anywhere else as they don't offer the service Royvon in Merthyr do for such an active dog. Staff are always friendly and… Read Full Review

Darren James's Response to carlhicks's Review

Written on: 01/02/2016

Thank you for trusting Royvon Merthyr with Harley for the past 7 years! We truly appreciate your delightful comments about our staff and services and will share this with our team. Harley is always welcome here and we’re already looking forward to his next visit.

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★★★★★

“Our dogs love Royvon at Merthyr!!”

Written on: 18/01/2016 by DoodleFamily (1 review written)

I know our dogs (Eddie and Scooter) can't tell us exactly how they feel but we can certainly see how excited they get when we arrive at Royvon - they love it! We can go on holiday knowing that they are having a great time playing in lots of space out with the other dogs and the photographs show that. It's a big part of our holiday looking at the photographs each day to see who they are playing with and that they are ok. It's like leaving children behind and we were always a bit worried about… Read Full Review

Darren James's Response to DoodleFamily's Review

Written on: 01/02/2016

Hi, thank you for always trusting Royvon Merthyr with Eddie and Scooter, we sure love having them over! We’re glad that we are making it easier for you to know that they are well and happy during your holiday. We hope to see you, Eddie and Scooter soon!

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★★★★★

“WOW......DONT HESITATE!!!”

Written on: 28/11/2015 by BevannO (1 review written)

We booked our 18 month Doberman in for the 3 week training programme whilst on holiday in October. We were apprehensive as it was the first time we'd left him to go away but we needn't have worried at all, we felt reassured when we first visited as the staff were extremely knowledgeable and seemed to understand our training needs straight away. Rocco is an exuberant Doberman so we opted for the training package as thought it would be an investment in him and our enjoyment of him in the long… Read Full Review

Darren James's Response to BevannO's Review

Written on: 14/12/2015

Wow, thank you! We’re glad our facilities and highly trained staff put you at ease the moment you walked into Royvon. We had fun playing with and training Rocco, and we’re all so proud of his immediate progress. Aren’t vacations more fun when you know your dog is in good hands? =) We hope to see you and Rocco soon. We can't wait!

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★★★★★

“Theo loves Rovon”

Written on: 21/09/2015 by 358Ross (1 review written)

I've always been nervous of boarding my sensitive dog Theo. My fears were quickly put at ease at the Royvon Hotel. My dog was not only looked after but loved by his friends at the Hotel. They catered for his needs and his insecurities perfectly. I had reassuring messages about him and of course the web cam made it a perfect first time boarding experience for us both. He had lots of interactions and exercise and I would not hesitate to recommend to anyone and will definitely use them again. Big… Read Full Review

Darren James's Comment

Written on: 23/09/2015

We’re glad we’ve made you feel at ease, Ross. We enjoyed taking care of handsome Theo, and we’re happy you enjoyed the updates. We hope to see you and Theo soon!

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★☆☆☆☆

“Wouldn't uphold booking after terms were set!!”

Written on: 02/07/2015

Very annoyed with Royvon. Their employee gave me a tour of the facilities, then we spoke about my kennelling needs, which weren't straight forward. Then we sent several emails agreeing to terms and price. So I took our dog for his kennel cough vaccination at a cost of £21 as this is a requirement of Royvon. On my return from the vets I called in to the office to pay the deposit as agreed with a member of staff at Royvon, but a different person, maybe the matriarch, would not allow the booking… Read Full Review

Darren James's Comment

Written on: 11/07/2015

Response 1.

Hi I am very sorry that you feel we acted inappropriately in this matter. I do not know the full details but happy to investigate and report back to you. I would like to point out that we have many inquiries for the summer period but rooms are not allocated until a deposit is taken. This fact obviously wasn't communicated clearly enough which I apologize. We have a set number of rooms available and when they are all booked with a confirmed booking then all that space is taken and no other bookings can be accepted. In order to help me investigate please send any information and copies of emails to us. Kind Regards Darren James MD

Response 2.

Hi Thank you for sending the information. I have investigated and my response is as follows:- Your intent was to make a booking for 3 weeks over the summer holidays so that you were able to use in the event that your 'Plan A' did not work. Our terms and conditions are that if you did not arrive on the arrival date then the booking would be classed as a 'No Show' and the booking would have been subsequently cancelled. Therefore you would have lost your deposit on same date as the planned arrival date. My colleague wouldn't accept the booking for these reasons. If there is any other way that we can help as a 'Plan B' then please email me direct. Kind Regards Darren James MD

Response 3.

We cannot accept a booking without a start date, therefore a date would have to be given in order for a room to be allocated. There is obviously a communication glitch in the communications and if any of my team were responsible for such a glitch then I am sorry for their part. I am pleased that you have found a suitable 'Plan B' and that you are now able to enjoy your holiday with piece of mind. I am sure that your vet will confirm that the vaccine is good for your dog and will safeguard your dog against an extremely contagious condition for the next 12 months. Your dog will now be safeguarded for all future interactions with dogs wherever that may be. Kind Regards Darren James MD

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Lee.e's Comment

Written on: 13/07/2015

Hi, as I have already said to you, we will get no where fast with this. I think you are failing to understand, that although you have terms and conditions set as a policy, one of your employees changed these and agreed to take my booking. When I then came into the office to pay the deposit the person there wouldn't accept the booking.

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★★★★★

“The only kennel we would use”

Written on: 26/06/2015 by Rogers455 (1 review written)

The only kennel we would use for our boy a Maximus. Friendly and professional service, the regular Facebook posts put your mind at ease when your away from your pooch. Maximus always looks as if he has good fun at Royvon and has had some good training classes. Maximus has lodged there four times now… Read Full Review

Darren James's Comment

Written on: 23/07/2015

Thank you for the feedback Rogers 455! We are more than happy to extend our services to Maximus and to all our customers. Looking forward to more fun stays with Maximus!

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★★★★★

“Great three day dog training holiday!”

Written on: 04/06/2015 by Seleri (1 review written)

My border collie Harri and I recently went on the three day dog handling holiday organised by Royvon in Merthyr. Although Harri has good basic obedience, I lacked confidence in taking him out on my own because of some problems we had due to his nervousness in certain situations which led to unwanted behaviours and my lack of skills in handling him and myself! Going on this course was the best thing I could have done. The manager discussed with me in advance what help I was looking for and… Read Full Review

Darren James's Response to Seleri's Review

Written on: 14/07/2015

Hi, Seleri! We’re absolutely delighted that you and Harri enjoyed the dog handling holiday! If you need any more assistance moving forward, please don’t hesitate to give us a call back or a visit. We hope to see you again, and have a great day ahead!

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★★★★★

“Happy Pups come home from Royvon!”

Written on: 01/04/2015 by Isaac276 (1 review written)

My kids are always happy for Emma and Lottie because they know they are going on a holiday in Wales whenever we get to go away! The pups always come home happy and trained! Thank you Royvon for taking such good care of them and for loving our babies when we travel!!… Read Full Review

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★★★★★

“Monty & Biggs love their Holidays at ROYVON ”

Written on: 31/03/2015 by Raych8888 (1 review written)

From the moment we book we always know we can rely on the excellent staff at Royvon to give our two boisterous German shepherds Monty & Biggs a brilliant time with them. It means a lot to be able to leave them without any worries. We love looking at them on Facebook too. We would recommend Royvon 100%… Read Full Review

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★★★★★

“lola loves them”

Written on: 31/03/2015 by KoleBlevins307 (1 review written)

lola is a nervous dog but royvon have taken time to bring her out of her shell. They always put the dogs first. i wouldn't send her anywhere else… Read Full Review

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★★★★★

“two very happy dogs!”

Written on: 30/03/2015 by evanss001 (1 review written)

I left my two American bulldogs at royvon for a short stay. I was quite worried as the one can be very nervous in strange situations however after seeing them being handled by the staff I was put at ease. After collecting my dogs I have found a great difference in them. Fudge is a lot more sociable and easier to handle on the lead. Very good service would definitely recommend… Read Full Review

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★★★★★

“Royvon Merthyr For Our Dog everytime”

Written on: 30/03/2015 by zkSchmidt126 (1 review written)

Before choosing Royvon we visited several kennels in our area and were not prepared to leave our dog in any. We trawled the internet and found Royvon Merthyr which we subsequently visited. After 10 minutes we were happy to the trial and began day care, this subsequently led to weekend stays followed by full blown vacations. We can see from the daily pictures how she does always seems to have great fun. Added to this the staff are all friendly and approachable and have on occasions provided… Read Full Review

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★★★★★

“Every stay adds more improvement ”

Written on: 30/03/2015 by Cauthar (1 review written)

My English Bull Terrier has just returned from a 9 day stay at Royvon. This is his 3rd visit. The first stay was for the full package and he was there for a month. We were so impressed with his development we have taken him back even though we live in East Sussex! Following this latest visit we have noticed how much calmer he is and how he is learning new behaviour much more quickly. The trainer formed an excellent relationship with Alfie and it was very clear that my dog was happy and loved… Read Full Review

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★★★★★

“Fantastic Fantastic Fantastic”

Written on: 30/03/2015 by traceydeano (1 review written)

We were worried about putting our German Shepherd Deano into Kennells as we would describe him as a home bird and we were all worried about leaving him you could say being paranoid dog owners.. He is four years old and for the first 2.5 years we did would not leave him in any kennels or with anybody so we went without family holidays during this period. We all realised that this was silly so I started researching kennels, we found Royvon online and it seemed too good to be true so made a… Read Full Review

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★★★★☆

“Breaking in Max for his big stay”

Written on: 30/03/2015 by MaximustDDB (1 review written)

I found out about Royvon through word of mouth and then Facebook. I have never in all my years of keeping dogs required boarding so I was probably just as nervous as the dog. I first took Max to a day session to see how he would like it and I had some good feedback from the staff. The pictures on Facebook really put our mind at ease. We then booked Max into a two night weekend session and again this gave Max confidence for his big stay. The fact that he can exercise freely and bond with other… Read Full Review

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★★★★★

“Holly's second home”

Written on: 30/03/2015

Because of a change in my personal circumstances, my lovely 13 1/2yr old Border Collie has regular stays at Royvon Merthyr. She has been boarding there since she was 12 months old, on short and long stays. However much I hate leaving her, I have every confidence in the quality of care and attention she receives from the team there. She loves the staff (and I think they quite like her too!) I recommend Royvon Merthyr to anyone who asks. If a dog has to go into kennels, it should be into… Read Full Review

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★★★★★

“bronwyn loves birtbday cake”

Written on: 30/03/2015 by peMcFadden147 (1 review written)

I can't thank the royvon team enough for looking after Bronwyn on her two days a week day care stay. It is clear to see in the pics that she as a ball and lovely when she homes as she is exhausted after the day of fun. I loved the birthday party photos yesterday she clearly loves birthday cake !!! The team are very caring and clearly love their job they and so inventive with the activities. I can't thank them enough. … Read Full Review

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