Royvon Boarding & Dog Training Kennels, Merthyr Tydfil Reviews - www.royvon.co.uk

★★★★★
4.7 / 5
94% of users recommend this
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Royvon Boarding and Dog Training Kennels, Merthyr Tydfil - www.royvon.co.uk

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Latest Reviews

★☆☆☆☆

“I WILL NEVER BOARD MY DOG WITH THEM AGAIN”

Written on: 14/09/2014 by daytona505 (1 review written)

I HAVE BEEN A LONG STANDING CUSTOMER AND EVEN HAD MY DOG IN FOR IN-HOUSE TRAINING WHEN HE WAS A PUPPY. AFTER MY RESENT BOARDING EXPERIENCE, I WILL NEVER USE THEM AGAIN,THEY OVER-CHARGED ME AND DID NOT PROVIDE THE SERVICE AGREED AT THE OUTSET. VERY RUDE STAFF THAT NEED CUSTOMER SERVICE TRAINING AT THE VERY LEAST. DO NOT EXPECT A QUICK REPLY TO YOUR E-MAILS,A WEEK IS GOOD AND THEN YOU STILL GET NOWHERE.!!!. THE ONLY SINGLE THING WORTH NOTING WAS THE EXCELLENT GUY WHO PICKED MY DOG UP AND… Read Full Review

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★★★★★

“Royvon is Number One”

Written on: 07/08/2014 by Andreash115 (1 review written)

We bring Alfie here time after time, he loves his play sessions and is always well cared for and looked after. As soon as we arrive in the car park he gets excited and looks forward to his stay. We would not want to leave him anywhere else. Being able to see him enjoying daily on Facebook is such a bonus. Staff are always so helpful and friendly. No hesitation in saying Royvon is the best… Read Full Review

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★★★★★

“Great holiday for Linford and Frodo”

Written on: 06/08/2014 by elisa2002lisa (1 review written)

This is the first time we needed to put our dogs in kennels. We were very nervous as both dogs are rescue dogs and we were afraid they would think we were abandoning them again. We chose Royvon because it was advertised as a dog hotel and offered so much more than ordinary kennels. In other words, our dogs would be having a holiday too. We weren't disappointed. The dogs had a great time - in fact when we picked them up they seemed as if they would have liked to have stayed longer!!! The… Read Full Review

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★★★★★

“Best dog hotel”

Written on: 22/07/2014 by Nannylu (1 review written)

My dog stayed at Royvon Merthyr for 2 weeks ,is the best choice we have made for our dog , in the past we have always worried about her when she stayed at other kennels but not this time , everyday the Royvon team would upload photos on facebook so you could see how they are doing , we loved the fact that actually looked like she was having a good time herself, she was excersised 45 minutes daily, the facilities at Royvon Merthyr are really good even have an indoor area if the weather is bad… Read Full Review

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★★★★★

“Willows favourite place!”

Written on: 22/07/2014 by wafoo (1 review written)

Everytime we bring Willow our 2 year old Bull Terrier to Royvon,we have to drag her the doggy equivalent of kicking and screaming home; she loves it that much! The staff are attentive, the play sessions she loves and all the paraphernalia Willow drags along with her is no problem to the guys and gals up there, the photos on Facebook are a cracking idea as well Would reccomend to anyone… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 19/07/2014 by sarahjones2506 (1 review written)

Following several calls to arrange a one night stay for our puppy, my request was accommodated and as I was told I had paid in full. I visited royvon last Saturday and was told I had only paid a deposit and would be charged double what I had been advised due to the collection time. I had clarified this over the telephone prior to booking. When querying with the booking manager he failed to reply to my initial e mail prompting several calls to royvon. A supervisor at royvon assured be she… Read Full Review

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★★★★★

“One Happy Bullie”

Written on: 29/06/2014 by Joeyrainbow (1 review written)

I put Sophie my 13.5yr old English Bull Terrier in Royvon for just over 2 weeks in June, I was very nervous as it was the 1st time I have left her in kennels for this long for over 5 years and her being old was a worry. I took Sophie there a few weeks before for a visit (for her sake & mine!) and the staff were great and showed us both around. I decided it was the best place to put her & I was right...I went to Cuba on holiday so no 3G and limited internet access but I could check on Sophie… Read Full Review

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★★★★★

“Joe and Bert”

Written on: 24/06/2014 by ruth.long.3382 (1 review written)

My two collies spent the last couple of weekends at Royvon, Merthyr. I was very happy with the service and they clearly had a good time, I was particularly please to see them out playing with the other bigger dogs this weekend. I would definitely recommend to friends with dogs and will be using Royvon for any kennelling in the future. I will also be in touch soon about the training sessions. Many thanks… Read Full Review

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★★★★★

“First stay for a nervous little dog”

Written on: 19/06/2014 by TuppysParents (1 review written)

This was the first visit for Tuppy our miniature poodle x, we were worried about leaving her in kennels but after reading a lot of reviews we chose Royvon at Merthyr. The people at Royvon obviously understand dogs and made sure that she had fun and mixed with other small dogs. She came back happy and relaxed, it was clear that she had a great time, it was really nice to see all the pictures of her posted on Facebook. We will certainly book her in again and are happy to recommend Royvon… Read Full Review

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★★★☆☆

“Is good but is missing something”

Written on: 11/06/2014 by IshaanSawyer (1 review written)

My dog stayed and is ok, thank you for the girls take care of my dog, they were nice, but I do not recommended for training dogs, the training is poor… Read Full Review

Jaynellewellyn's Comment

Written on: 17/06/2014

I am extremely sorry to hear that you are disappointed your dogs training. Please can you contact me directly to advise why you are unhappy. I am not aware that you have raised any concerns with us directly and I am unable to identify you or your dog from this review. Was your dog trained at Merthyr? As Manager of Royvon in Merthyr I would like to investigate what has gone wrong and what we can do make you you happy.

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★★☆☆☆

“Disappointed”

Written on: 03/06/2014 by kazzy81 (1 review written)

This is the third stay my dog has had at Royvon and I am sorry to say it will most certainly be his last. The first stay was brilliant he loved it, maintained his weight and on every photo on facebook he was with other dogs. The last time he stayed he was the same. This time he was picked up he cut all his nose which he only does when distressed and has lost a lot of weight. I regularly checked in on facebook and every photo he was on his own whereas all other dogs appeared to be in group… Read Full Review

Jaynellewellyn's Response to kazzy81's Review

Written on: 03/06/2014

I am extremely sorry to hear that you are disappointed with the service we provided on this occasion. Please can you e mail me so that I can investigate the points you have raised. I am not aware that you have raised these concerns with us directly and I am unable to identify you or your dog from this review. As Manager of Royvon in Merthyr I would like to investigate what went wrong on this occasion as you appear to have been happy with previous stays.

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★★★★★

“Royvon merthyr”

Written on: 02/06/2014 by Woodyt01 (1 review written)

When my family wanted a dog one of the conditions was he had to go into a kennel when we was on holidays as we go away a few times a year.After we got our boxer Max I looked at various kennels around a large area and settled on Royvon..I took him to puppy clases there and started leaving him there in day care and the odd night to start.Over the last few years he has stayed upto 16 days in one go and he absolutley loves it he is running down to gate.The conditions there and the play areas are… Read Full Review

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★★★★★

“Excellent Training and a Friendly and Happy Environment”

Written on: 31/05/2014 by GarboPuppy (1 review written)

Our Italian Spinone has just completed three weeks of residential training at Royvon. Before the training we were really struggling with his behaviour and dominance. After the course he is showing a vast improvement already. We felt that our dog was nurtured and cared for both physically and emotionally whilst staying at Royvon. The day we picked him up he had been brushed and bathed and was shiny and soft to touch. Although he was extremely pleased to see us, it was clear that he also felt… Read Full Review

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★★★★★

“Ruby day care”

Written on: 29/05/2014 by Ruby12345 (1 review written)

Ruby has been in day care since she was 3 months old whilst my husband and myself are in work, ruby will be 3 in October, ruby loves going to day care, interacting with other dogs and loves the staff in royvon merthyr, they are like a second family to ruby and us. Day care is peace of mind for us that ruby is safe and cared for whilst we are at work and I am assured all her needs are meet. Ruby is a well adjusted dog who loves all people and dogs and a lot of this credit would go to royvon… Read Full Review

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★★★★★

“Fantastic service as always”

Written on: 29/05/2014

We found Royvon last year and have now used several times when we have to leave our demanding Border Collie. Royvon offers great peace of mind, knowing, not only is our dog cared for in great (hotel room) accommodation, but she is both exercised and trained whilst we are away. On our last trip the staff went over and above accommodating our delayed travel plans. A great find and would highly recommend. … Read Full Review

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★★★★★

“Roxy's week in royvon”

Written on: 28/05/2014 by nicvodka (1 review written)

Roxy just came back from a week's holiday, she loved it. The kennels were kept clean and the staff we brilliant and more than happy to answer any questions. It was great for us while we were on holiday as we could see her everyday on facebook. When we went to pick her up she had been bathed and in good health. Thank you to all the staff at royvon. Roxy will be returning soon… Read Full Review

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★★★★★

“3 weeks Training package”

Written on: 27/05/2014 by Dee87 (1 review written)

I have booked my 14 month old American Bulldog on the 3 weeks Training package at Royvon in Merthyr with an amazing outcome. My dog is quite strong and was taking me for a walk rather than the other way around. Whenever I have let him off the lead it was a nightmare get him back. Naturally I was a bit concerned leaving him for such a long time but after seeing the first couple of pictures Royvon Staff have put online (facebook) and seeing my boy having a great time, I was more than relieved… Read Full Review

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★★★★★

“Monty ”

Written on: 27/05/2014 by Julie14 (1 review written)

Monty had a lovely time , at Royvon , the photos that I had every day were lovely I loved that he was of the lead and was with other dogs , indoor play area iwas great when it rained , Monty seemed really happy and more confident in himself which was great , I have recommended Rayvon to my daughter ,she also liked that the dogs were able to play with other dogs ,and were free to run around ,Monty will go there again… Read Full Review

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★★★★★

“Another happy Holly holiday”

Written on: 23/05/2014

Holly has been going to Royvon for 12 of her nearly 13 years which should be testament to the quality of care she receives. It is a fact of life that in my hectic life my dog has to go to kennels, but at least leaving her at Royvon is the least stressful option! She trots in , greeting everyone enthusiastically, which is reassuring when I hate leaving her. Now that she is and 'old lady' she receives the extra TLC she deserves, and for that I am truly grateful, Holly loves all the staff and they… Read Full Review

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★★★★★

“One Happy Dog”

Written on: 21/05/2014 by 280Gillespie (1 review written)

Mia has been to Royvon on two occasions now and when we took her on the second visit she was quite excited getting out of the car so already had good memories from the first time. She was quite happy to be led away from us, although usually she would pull on her lead. This put us at ease. When she was collected, she was happy, bouncy and her coat was gleaming. I would have no hesitation in putting her there in the future. Thank you. … Read Full Review

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