Vashi Reviews -

4.9 / 5
99% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money


Note from Review Centre: Vashi was previously known as Diamond Manufacturers
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“Don't trust Vashi's diamond grades”

Written on: 06/04/2017 by IRSW (1 review written)

Vashi describes its diamonds using the standard 4 Cs, but in my experiance the only thing which was reliably described was its size/carat. I ordered a D/VVS1, and received a diamond with black inclusions which were plainly visible without magnification. I pointed this out to Vashi, whose CEO then reportedly inspected it, and he saw to it that I received a replacement with the characteristics which I originally ordered: D/VVS1, albeit they suggested to me that the inclusions in the first… Read Full Review

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Written on: 20/05/2016 by marisapeer (1 review written)

I had a very upsetting experience as a customer of Vashi, I bought my wife a ring at a cost of £6,149.  The ring lost it's sparkle completely and we both felt it looked as if it was made of glass. I spoke to Vashi to say I was unhappy with the quality of this diamond and the possibility of an upgrade was discussed. We went to Vashi's offices to buy a nicer diamond, but when I researched their prices they were more than 25% higher than those of their competitors for a diamond that was exactly… Read Full Review

Irsw's Response to marisapeer's Review

Written on: 06/04/2017

This is very similar to my own experience of Vashi. After I rejected the first diamond, the substitute also looked a lower grade than I had ordered, so I had it independently assessed, twice. It was a full 5 grades lower than Vashi's own grades in both colour and clarity. Vashi even suggested that the black marks had spontaneously appeared inside the first diamond after they it to me. That by itself says a lot about this company.

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“Do NOT trust Vashi.”

Written on: 05/03/2015 by Davenports (1 review written)

Their 30 day money back guarantee on is a lie The email replies give vague promises for tomorrow and next week. No straight answers. I feel this will be a long fight to get my money back. If anyone else suffers the same problem, contact me, i can see others on here already. Together we can shout louder. If they're having cashflow problems then i want my £2500 back before they go BANKRUPT!… Read Full Review

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“Very Disappointed in - VASHI RUBBISH”

Written on: 20/02/2015 by Cammmi (1 review written)

I purchased a ring from and as soon as I opened the package I was disappointed and felt that the ring was lighter and less impressive than the picture and what I'd been expecting. I had it valued and was told it was worth less than half of what I paid for it even though Vashi included a b.s. valuation that said it was worth twice as much. I quickly returned the ring to them for a refund and patiently waited the 30 days as per their refund policy. After the 30 days I chased for the… Read Full Review

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“Be aware!”

Written on: 27/12/2014 by AnaGardner (1 review written)

My now fiancée proposed with a ring purchased from Vashi. I immediately went ahead to have the ring insured and after a second opinion from a reputable jeweller I learned the diamond is much lower in grade then mentioned on the certificate. After calling their customer service I was offered an exchange of the diamond. Not a single apology...was asked to simply return the ring for an exchange! It only makes me think they must have known the diamond set to the ring was the wrong one from the… Read Full Review

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“Faulty Ring & Terrible Customer Service.”

Written on: 22/12/2014 by hcox80989 (1 review written)

After choosing Vashi due to the excellent reviews online my partner ordered my engagement ring and was initially v pleased with the service received…… 10 months later and my ring completely snapped at the front setting!!! I returned my ring to be told that they would repair it free of charge, after expressing concerns that this may happen again I asked if I could choose a different ring to the same value, they said no, I asked if I could have a refund, again they said no. After lots of… Read Full Review

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“Supplied infirior diamonds from what I ordered”

Written on: 10/11/2014 by AndyCe (1 review written)

I was quite happy with my purchase until I received an appraisal back from a certified professional. Because of my home insurance policy, I had to get an evaluation. The evaluation provided by Vashi was completely useless as they set it to x4 the purchase price! I guess they set this value to make customers happy for their purchase. The diamond was so inferior from the one I ordered that the appraiser called me to check that I send him the correct ring! Vashi's certificate was way off the… Read Full Review

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“Ordered a pair of earings as anniversary present - had...”

Written on: 20/01/2011

Ordered a pair of earings as anniversary present - had a lot of difficulty placing the order on the website in the first place - was promised will be sent an email when earings dispatched - this did not happen, but the earings arrived in a timely fashion - but to my horror the metal work was awful and of a quality that would not be acceptable for a £10 pair let alone the price we paid - Earings looked nothing like those shown on website and our anniversary ruined!
This first pair of earings was… Read Full Review

Simondup's Comment

Written on: 28/02/2011

I found this review very helpful because...I have had a similar experiance with the company.

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