Secure Trust Bank Current Account Reviews

Click here if this is your business
★★☆☆☆
2.3 / 5
82
29% of users recommend this
Click here if this is your business
  • Ease of use

  • Customer Service

? Ask our helpful community of experts about this product or company
Secure Trust Bank Current Account - Ask a question now

Media Gallery for Secure Trust Bank Current Account

Secure Trust Bank Current Account

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Efficient and Secure”

Written on: 16/08/2016 by rgCorcoran438 (1 review written)

I'm surprised by negative reviews. I've had several accounts over 7 years with the bank, joint, savings,business, a bond; they've always been efficient, money transferred on due days and live up to their name of Secure. Memorable words can be a problem but the central bank idea is good. If you want expensive banking try Barclays, they leach money out of the accounts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Bye bye managed banking”

Written on: 05/06/2016

Can't fault account offered by secure trust, I am disappointed they have taken the dicsion to pull out of the bank account market. And that they were not able to offer an alternative product, I do understand why, but this account keeps your money in a separate account and in order to use your card you have to load it first!! This has been a great budgeting tool for me!! The only high street bank that has copied this idea is santander, yes it's not perfect, I was disappointed when they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“no longer applies”

Written on: 03/06/2016 by Cassidy454 (1 review written)

Have been very satisfied with this service since 2013 It's a shame they are soon to stop this service through the government introducing fee free banking for basic bank accounts. I feel i can't give a rating because it's no longer relevant. they haven't offered a replacement either, just suggested other banks who will run basic accounts without fees… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Could do better”

Written on: 07/12/2015 by jgrumpy (3 reviews written)

This 'bank' only got my business because it offered the best rate on its 120 day notice accounts. But it's not worth the bit extra in exchange for the hassle. I recently gave notice to close two accounts and it became a nightmare. They require notice in writing by snailmail then claim that either the letter didn't arrive or arrived late. I appreciate that the Royal Mail may be less than perfect but really! It just seems like a ploy to extend the notice by about a week. When I complained they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Bank with last-century systems”

Written on: 21/07/2015

This bank tries to operate as an internet bank, but doesn't have the systems in place to do so. I tried to start the process of closing a savings account by logging in using the acct no, sort code and memorable name that was set up when the account was opened. I 'failed the security check', because, as I was later informed, there is no facility for logging in to a savings account - not mentioned anywhere on the site or their literature. Why then were the security details assigned? This… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No joint accounts allowed. withdrawing wifes card....”

Written on: 18/07/2015 by MWPAGE (2 reviews written)

Been with bank for over 5 years. Came to detest the card loading procedure as this was hard if you were out longer than planned and in addition to being charged 12.50 a month you then pay 50p everytime you withdraw funds. Final straw was after they'd issued a new card to my wife and I they sent a further letter stating they'll be withdrawing thesecond card on account. I asked them for a joint account then but they ddon't offer them. I explained the hardship this would cause as we both work and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“rewards not what they seem.”

Written on: 12/07/2015 by lpDunlap310 (1 review written)

Further to my previous review about receiving " rewards " as cash back for using the debit card at various retailers, I had my latest rewards last week, £3.34, after the weekly management fee of £2.90 had been deducted at the same time, was left with a "reward " of 44p ! Im glad to say that I have now been able to open an account with a high street bank and am transferring there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“very poor customer service”

Written on: 09/07/2015 by Samirw452 (1 review written)

I have been affected by the co op card error today. I was unaware of this and phoned the bank about something else, before i could speak the very rude male operator demanded a transfer money to my card as it had a minus amount, when i question the payment taken today as i thought it had been taken twice, i was told repeatedly i didnt understand banking, i had spent the money, so i should pay, he mocked my shopping habits! He tranferred money to my card despite my telling him it was a mistake… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“rewards paid out then taken back straight away.”

Written on: 22/06/2015 by Elliott109 (1 review written)

I was referred to this bank originaly after having had to go on a debt management plan.On the whole I suppose I could say that I have been reasonabley satisfied, but the service leaves a great deal to be desired at times and for which you are being charged for.When I pay in a cheque for the account at Barclays , on a Thursday, the money is not available on my STB account until after 5.15pm on the Monday of the following week after.Regardless of it being 7 working days, that is in total 11… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best Bank Ever ”

Written on: 12/02/2015 by Nathaniali61 (1 review written)

I opened up the account in 2011. I got a Prepaid Mastercard and a Current Account. I pay £12.50 a month, for Premier Banking. I can use my card anywhere in the world without any problems. I was in Thailand in August and money went missing from my Debit Mastercard while I was on holiday. I rang up the customer services and they "then and there" refunded me and then asked me if I needed access to funds, I was able to withdraw enough cash from the machines for my stay, BEFORE they then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“incredibly slow - rubbish!”

Written on: 31/01/2015 by 65437 (1 review written)

I applied to open a 3 year savings bond 7 days ago - online which is the only way. The bank wrote asking for security documentation, which I sent off on the same day. I haven't got the documentation back yet, and I find out that the 3 year bond was withdrawn yesterday and my account not opened. If the bank is so inefficient that they cannot open an account within 7 days from an online application, then why on Earth did they not say so at the time of application, or instead of writing to ask for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“APPlication Savings acc”

Written on: 14/01/2015 by GavynSlaughter (1 review written)

TOO complicated for elder applicants on internet Im not applying to join a secret society… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad Customer Service and High Charges”

Written on: 20/11/2014 by Gerardoe344 (1 review written)

I entered into an IVA and this bank was recommended to me by the provider. Considering I was put in financial difficulties and had to resort to an IVA I am lost to why they would recommend a bank that charges £12.50 monthly fee, on top of that they charge 50p for every cash withdrawal. My worse moment was when I had a bill unpaid because of insufficient funds, this happened on my payday, when I investigated it I was informed that the direct debits are taken out 00:001 past midnight on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gregor123's Comment

Written on: 24/11/2014

i pay £9.95 for mine with ClearCash (less than what i incurred from my old bank in overdraft fees!) and ive never had a problem with loading it via various means. The other beneficial thing which may appeal to you is their Creditbuilder tool

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“WORST BANK IN THE WORLD”

Written on: 06/11/2014 by Marissaw1962 (1 review written)

Was recommended this bank but it is in fact the worst bank ever to date that i have used. The employees clearly work from a script and are very unhelpful. The monthly charges and ridiculous and as for helping manage your account i have not once every received and help or a high level of customer services. closing my account down with immediate effect… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Worst account ever ”

Written on: 02/10/2014 by danielbailey001 (1 review written)

Considering you pay a high monthly fee for this account it's all about charges and poor customer service with this account. Your changed to take money from a cash machine, Your charged to use the card online as it appears to a lot of companies as a credit card and not a charge card as STB claim. You spend 10mins answering a lot of security questions asked by unhelpful people. I wouldn't even bother speaking to customer service. The online account is very slow to update and it takes for ever to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“stay away!!!”

Written on: 20/09/2014 by Rileyn33 (1 review written)

Paid in 1000 pounds over a month ago for my rent. Direct debit not paid due to insufficient funds! Told by the bank that on occasion money does get lost and an investigation would need to be carried out. In the meantime I have an eviction notice! Do not open an account with this 'bank' even if you are desperate! ( I was; now I face being homeless as well)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Paid fee then a week later pay again ”

Written on: 05/06/2014 by 88O'Brien (1 review written)

Got this bank cos I find it hard to get a normal bank paid the setup fee last week as soon as my wages go in a week later they take another 12.50 passed security on automated line then when reached a real person had to do it all again with an Indian man who couldn't understand a word I said this is A JOKE WOULDNT RECCOMEND TO ANYONE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Good bank customer service poor!!!”

Written on: 21/04/2014 by IzabelleChristie379 (1 review written)

Been banking for over a year got asked to change password changed my password but been in a middle of moving house and forgot password they are wanting me to send my passport and driving licence away to them for several days. I can't get access to any money and getting no help at all very poor! Once I get my account back I'll be moving bank not good enough especially when your paying money for the service every month... Needs better customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad customer service”

Written on: 16/04/2014 by RaelynnBall424 (1 review written)

This bank is only for the desperate people who do not have any other options. Apart from charging people with credit issues £12.99 a month the customer service is bad and the transfer times slow, there processes from automated lines to trying to get through to the call centre are terrible. I would not recommend this bank to anyone unless you have no other choice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“DEFINITELY IMPROVING”

Written on: 26/03/2014 by Kamboyo (1 review written)

I've been with this bank for 4 years now and cannot really fault them. They have been a little slow with transactions but I have noticed that their service is improving. Let's be honest here, they are not a High Street Bank and folks who open accounts with this bank have done so because of credit problems. This is not a criticism of anyone, I myself ran into difficulties, hence opening an account with SCB. I can only speak for myself but I have had no real problems and have always found the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview