Secure Trust Bank Current Account Reviews

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★★☆☆☆
2.2 / 5
30% of users recommend this
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Secure Trust Bank Current Account

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Latest Reviews

★☆☆☆☆

“Bad Customer Service and High Charges”

Written on: 20/11/2014 by Gerardoe344 (1 review written)

I entered into an IVA and this bank was recommended to me by the provider. Considering I was put in financial difficulties and had to resort to an IVA I am lost to why they would recommend a bank that charges £12.50 monthly fee, on top of that they charge 50p for every cash withdrawal. My worse moment was when I had a bill unpaid because of insufficient funds, this happened on my payday, when I investigated it I was informed that the direct debits are taken out 00:001 past midnight on the… Read Full Review

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Gregor123's Comment

Written on: 24/11/2014

i pay £9.95 for mine with ClearCash (less than what i incurred from my old bank in overdraft fees!) and ive never had a problem with loading it via various means. The other beneficial thing which may appeal to you is their Creditbuilder tool

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★☆☆☆☆

“WORST BANK IN THE WORLD”

Written on: 06/11/2014 by Marissaw1962 (1 review written)

Was recommended this bank but it is in fact the worst bank ever to date that i have used. The employees clearly work from a script and are very unhelpful. The monthly charges and ridiculous and as for helping manage your account i have not once every received and help or a high level of customer services. closing my account down with immediate effect… Read Full Review

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★★☆☆☆

“Worst account ever ”

Written on: 02/10/2014 by danielbailey001 (1 review written)

Considering you pay a high monthly fee for this account it's all about charges and poor customer service with this account. Your changed to take money from a cash machine, Your charged to use the card online as it appears to a lot of companies as a credit card and not a charge card as STB claim. You spend 10mins answering a lot of security questions asked by unhelpful people. I wouldn't even bother speaking to customer service. The online account is very slow to update and it takes for ever to… Read Full Review

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★☆☆☆☆

“stay away!!!”

Written on: 20/09/2014 by Rileyn33 (1 review written)

Paid in 1000 pounds over a month ago for my rent. Direct debit not paid due to insufficient funds! Told by the bank that on occasion money does get lost and an investigation would need to be carried out. In the meantime I have an eviction notice! Do not open an account with this 'bank' even if you are desperate! ( I was; now I face being homeless as well)… Read Full Review

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★☆☆☆☆

“Paid fee then a week later pay again ”

Written on: 05/06/2014 by 88O'Brien (1 review written)

Got this bank cos I find it hard to get a normal bank paid the setup fee last week as soon as my wages go in a week later they take another 12.50 passed security on automated line then when reached a real person had to do it all again with an Indian man who couldn't understand a word I said this is A JOKE WOULDNT RECCOMEND TO ANYONE… Read Full Review

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★★☆☆☆

“Good bank customer service poor!!!”

Written on: 21/04/2014 by IzabelleChristie379 (1 review written)

Been banking for over a year got asked to change password changed my password but been in a middle of moving house and forgot password they are wanting me to send my passport and driving licence away to them for several days. I can't get access to any money and getting no help at all very poor! Once I get my account back I'll be moving bank not good enough especially when your paying money for the service every month... Needs better customer service… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 16/04/2014 by RaelynnBall424 (1 review written)

This bank is only for the desperate people who do not have any other options. Apart from charging people with credit issues £12.99 a month the customer service is bad and the transfer times slow, there processes from automated lines to trying to get through to the call centre are terrible. I would not recommend this bank to anyone unless you have no other choice… Read Full Review

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★★★★☆

“DEFINITELY IMPROVING”

Written on: 26/03/2014 by Kamboyo (1 review written)

I've been with this bank for 4 years now and cannot really fault them. They have been a little slow with transactions but I have noticed that their service is improving. Let's be honest here, they are not a High Street Bank and folks who open accounts with this bank have done so because of credit problems. This is not a criticism of anyone, I myself ran into difficulties, hence opening an account with SCB. I can only speak for myself but I have had no real problems and have always found the… Read Full Review

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★☆☆☆☆

“ they keep yr money”

Written on: 27/02/2014 by Thorpe436 (1 review written)

My son transfered money over a thousand pounds from his account into my barclay bank as his card was loaded and wouldnt let him use it !! Its now three weeks and his money was taken out his account but is still not transfered to my bank account barclays he was assured 7 days ago it would be in 4 days ago its still not there this bank keeps holding and using your money and charges a fortune for doing so !!! KEEP AWAY NEVER USE THIS BANK !! … Read Full Review

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★☆☆☆☆

“Incompetent, jobsworth and uncaring”

Written on: 11/02/2014

I was with this 'bank' for a couple of years but found them increasingly arrogant and uncaring. They run a NON-RISK basic account (which YOU will pay for). But they ignore the fact that you pay for this basic product. YOU are a customer! There are better alternatives out there - THINKMONEY for one. Sad that this organisation established by a reputable organisation Arbuthnott has forgotten its roots and would appear to be chasing profit above all else. Pity this attitude is still pervasive… Read Full Review

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★☆☆☆☆

“Pile of brown stuff”

Written on: 29/12/2013

Feel like I've gone back in time. "We are not a clearing bank" if I hear that one more time I'll scream . Totally useless in everything they do. The staff are all rubbish and all must be about 12 years old. If I could score 0 I would have. Only use them cause I have to but we do all our direct debits with my wife's normal bank thank god… Read Full Review

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★★☆☆☆

“Everything is slow”

Written on: 27/11/2013

The title says pretty much everything. The customer service is ok, the internet banking is ok. However, payments usually take 3 days to reach other peoples accounts unless you phone them and ask for them to arrange a faster payment, which you pay .40 for the privilege. Everything with this account costs money. Withdrawing cash, sending money quickly, and of course the monthly charge. Your much better off with one of the many high street banks basic account. They are free to run providing you… Read Full Review

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★★★★☆

“8months and going”

Written on: 17/10/2013 by joana_aix (1 review written)

Have for 8 months now and very happy, ends up costing the same as a bank acct from a conventional bank but no surprise fees, internet banking is brilliant, cust service vefy nice people but too sloooow, deposits on barclays to stb acct is a no no... they keep your money and almost pretend you never did it, but other than that, very happy… Read Full Review

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★☆☆☆☆

“cant make depoist”

Written on: 12/10/2013

tried to make puchase online got first one, secound was refused. called bank account blocked for 24 hrs because there`s a limit on spending i had reached my limit of 40 purchases in the last few days,so a block is on my account for 24hrs, can withdraw cash , but cannot make purchases online. no one at secure trust could tell me the limit i could spend,i think its my money i should be able to spend what a like, when i like,also took 15min for this call at a high 0845 number.not happy as was… Read Full Review

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★☆☆☆☆

“Liars, incompetent unhelpful and theives ”

Written on: 08/10/2013 by velvetsledgehammer (1 review written)

Never open account with this bank, all this started over £129 {not £120 as they claim} So far i have been called a liar... had my sons bank details changed to match the details they said I gave ... had a copy of the recording sent out that does'nt work... I'm still £129 in the red STAY AWAY... THEY ARE NOT A GOOD BANK… Read Full Review

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★★★☆☆

“Another bank that's difficult to contact by phone/email”

Written on: 03/10/2013

1) Impossible to contact by email unless you select one of a handful of drop-down options on your personal banking webpage (and then you get an answer from a computer not a human being). 2) Very expensive or time consuming to contact by phone - if they ever answer the thing! 3) Impossible to close the account quickly (and thereby incur another month's management fee of £12.50)… Read Full Review

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★★☆☆☆

“last option”

Written on: 23/09/2013

I only went with this bank because of my credit score and was happy enough to have a bank been with them since march 13 and ive had problems after probles its like they dont want you to improve your credit incase you want to move to a REAL bank, They never pay out my direct debits always end up having to phone them to pay over the phone and the card stops working when it feels and not all machines accept the bloody things anyway. you ring them up with issues on a weekend ( cause thats the main… Read Full Review

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★☆☆☆☆

“worst account ever”

Written on: 20/09/2013

I switched to this bank account a little while ago and have not stopped having problems since. My wages go in weekly and every week they have not cleared my account for a few days after my pay date and when calling the bank and asking the people i spoke to were rude one person even hung up on me when i asked to speak to a manager as i was getting no where with her. Once again a day after payday and still no payment they cant even tell me if its pending into my account. I would avoid this bank… Read Full Review

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Blueraven66's Comment

Written on: 20/02/2014

My son has not had any of his money since dec 2014 we asked for a transfer of money to be put in my barclay account last week for him this request has been ignored they keep yr money unlawfully we are now going to close his account today so he can go into a proper high street bank This bank takes peoples hard earned cash and keeps it as long as they can then charges you for doing it not right !!

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★★★★★

“Easy affordable banking”

Written on: 14/08/2013

I have been with STB for about 1 yr now No problems Online transactions perfect More than happy with the service… Read Full Review

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★★★★☆

“Does the job”

Written on: 26/07/2013 by lessdesperate (1 review written)

I opened this account because I had quite literally no other options, high street banks were not interested because of my awful credit. To be honest, this account is better than I expected, I have had no issues to speak of. The card works, transfers work, they are upfront about their charges. Their system was down once briefly, and they take longer than normal to clear transfers, apart from that I am glad I found this account. I was expecting to be subjected to some horrific exploitation, much… Read Full Review

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