Secure Trust Bank Current Account Reviews
Latest Reviews
★★★★★
“Best Bank Ever!”
Written on: 18/05/2013 by cazza92
I have had bank accounts for over 30 years and this is the easiest to use. It keeps me in control of my money and when I got into financial difficulties due to husband being out of work and my heart problem causing me to step down from my well paid job I needed that control. Setting up the account and direct debits is easy, I have found the online banking easy to use, paying cheques into Barclays no problem and transferring money from account to card is instant. If I have to ring the bank I... (read more)
★★★★☆
“Really good bank account”
Written on: 22/04/2013 by scottcassie62
Had the account for 9 months now. First class, the ease of transfer between card and current account is especially good. £12.50 per month is not a lot to pay for peace of mind in regard to direct debit management. Only criticism is that if a direct debit fails then there is no provision for it being presented again, as with most banks. You have to set up the whole thing again, not much of a hardship. I have only had one experience of the system being down in 9 months and that was only for... (read more)
★★★☆☆
“Need to update and keep up with other banks”
Written on: 27/03/2013 by Sparkymarky78
I have this account and admits I'm not very good with money! So They have properly save me money by not having an overdraft, and makes it easier to control your money with the prepaid card! But you could do without the Monthly fee and Recently added a new feature where you fast transfer money Which is going to cost 40p a time let alone the 50p charge every time you withdraw cash! But the new service they just added to transfer money via text I thought was great and fast and really... (read more)
★★★★★
“Best Bank Account Out There”
Written on: 15/02/2013
I love my STB account especially since they brought in the new service where you can transfer funds to your card by text message, it literally takes seconds. Using my card in high street stores earns me money every month. Always found customer services easy to deal with. (read more)
★☆☆☆☆
“rubbish bank”
Written on: 02/02/2013 by dantheman3 (2 reviews written)
i was with them for a year,all was going well untill i paid my contract phone bill with my card,the lady said the payment was declined,then 2nd attempt it was ok, but 2 lots came off my balance,when i asked secure trust to deal with this they said no,you have to,i said no as my card issuer you deal with it,they agreed saying they will send a form , then rang an hour later to say you have to deal with it,they sent through paperwork for me to take to vodafone,a lot of running around for me,i... (read more)
★★★★☆
“Good Solid Bank”
Written on: 28/11/2012 by GeofD (6 reviews written)
I have had an account with STB for around 6 months, and have been extremely happy with all aspects of their service. I have no problem in transferring funds from my current account to my card, as I feel this gives me more control over my funds. Unlike major High Street Banks, I had no problem in using my card in Asia, which was a refreshing change from previous experiences I suffered on the hand of other banks, who seem to take joy in stopping your card at their slightest whim, causing you... (read more)
★☆☆☆☆
“Shoody and the staff seem so young and they laugh at you”
Written on: 26/10/2012
Just pure rubbish I agree with all the negative comments. When the systems are down you are stranded. Paying in cheques and Cash take forever to clear and we are in the year 2012!!!!!. All you get is "we are not a clearing bank"!! All this rubbish about having to put money from your account to your card is a joke especially when you havent the time to do it or your stuck. No staff work at times when you need them. They should be 24/7. The bank statements are soooooooo confusing as you are... (read more)
★★★☆☆
“charges!”
Written on: 22/10/2012 by chrisplant20
I was recommended this bank by my financial management company. I found the process fairly simple To change my direct debit's etc. My first issue is I have twice had to pay in a cheque which is done thru Barclays. The staff didn't have a clue Who this bank was or what to do. I wasn't impressed. Customer services said that perhaps the Barclays staff Need training. Not half. Very worrying. Secondly I had to pay a deposit and 6 weeks rent on a new flat. The agent Insisted on charging me a... (read more)
★★★★★
“Very happy customer”
Written on: 07/10/2012 by SusanY (1 review written)
I've had my account for just over 4 months and I feel like I have a some control of my money. I admit I was a bit rubbish at balancing everything paying sometimes over £50 a month on debit charges but now I pay £12.50 a month and no charges. I also like that they are a bank, seems there are a few people out there offering the same service, but I feel I have more opportunity to move forward with this account. Yes you do have to move money from your account to the MasterCard but it really... (read more)
★★☆☆☆
“Unreliable Service”
Written on: 06/10/2012 by bartonholm
I have banked with STB for 11 months and in that time have found their system down on 6 occassions! Today was the seventh. And I'm sooo angry I need to let you know about it! This effectivly means that you find yourself without cash as your 'pre paid card' is not accepted either at cash points or in stores. Customer services blame mastercard for the error. I had a mastercard for 30 years and never had an issue.This is blatent abuse of their customers who run their accounts in keeping with... (read more)
See next 10 reviews
Showing 1 - 10 of 44 Reviews
★★★★★
“Saves me a fortune”
Written on: 12/09/2012
Before I had my Secure Trust Bank Current Account I was getting ridiculous charges from Barclays for going overdrawn by just pennies or for unpaid Direct debits. Moving to Secure Trust Bnk was the best thing I could have done. Knowing that I only pay £12.50 rather than upwards of £100 with Barclays is a relief. And with this account you get money back when you spend in loads of high street shops, some months I've had more money back from this than I pay for the account each month. I would... (read more)
★☆☆☆☆
“internet login terrible”
Written on: 07/09/2012
Every time I try to login I get invalid number or password then have to phone up customer services (read more)
★☆☆☆☆
“No end of problems!”
Written on: 06/09/2012
The Secure Trust Bank - an answer to all your problems?!?! We set up the account knowing that we wouldnt get charged for any direct debits etc that didn't go out and thought it would be a good way of helping to combat our money problems! How wrong were we! Firstly, in order to use your card or draw money from the account, you have to transfer funds either by telephone banking or internet. How can you do this when telephone banking doesnt recognise your details and internet banking is... (read more)
★☆☆☆☆
“login problem”
Written on: 18/08/2012
several times have tried to login with no sucess now on third password tr ied again this morming another failure. service vpoor.Do not recommed to friends or anybody else.customer services no help whatsoever. (read more)
★☆☆☆☆
“awful do not go to not even if your desperate”
Written on: 06/08/2012 by xxrachannxx
ive been with this bank for less then a year ive asked for paying in slips never recieved them, i have had couple of pounds disappearing each month never accounted for until now and now i have a lot more money not being accounted for and they wont do anything as they say they cannot find it. since i have been with secure trust i have had more problems then its worth. (read more)
★★☆☆☆
“internet banking UNAVAILABLE????”
Written on: 23/07/2012
This is internet banking bank?why than internet banking is unavailable ????how can I get my money if not online transfered????I send email to them but no answer!What can I do??? (read more)
★☆☆☆☆
“Monthly Charge Secure Trust”
Written on: 16/07/2012 by rhosybol (1 review written)
I have an account with Secure Trust for my sins and quite frankly - and - considering I have to pay £12.50 a month, they are pretty much useless on the customer service side. My mother died nearly a month ago and was cremated a fortnight back. I closed all her accounts and received a payment from her insurers at the end of June. I then emailed Secure Trust requesting paying in slips as they only ever send you a few initially. I thought they would arrive pretty quickly (5/7 days) but they... (read more)
★★★★★
“Best Bank in the UK by a mile”
Written on: 13/07/2012
I used to be Santander (Abbey) and got a lot of bank charges through no fault of my own. I needed to make a claim to get them back and I won. I switched to the Nationwide, but after 2 weeks they closed my account due to adverse information that Santander put on my credit file. I found myself without a bank account. I signed up with Secure Trust Bank and they accepeted me, gave me a Mastercard and seperate current account. They charge me a weekly fee of £2 plus change a week, I dont notice... (read more)
★☆☆☆☆
“Do not join”
Written on: 09/07/2012
I have been with the bank for 9 months and it is the worse experience I have ever had so many times I have used in supermarkets and had to put my shopping back this was so embarrassing. When I eventually got through to their call center which took 25 minutes was told "sorry" not good enough, this has happened nearly every other month I pay a fee have moved to another bank where I can speak to people who know what they are on about. They promote your card cannot go overdrawn well mine has a... (read more)
★★★★★
“A Great Experience With This Bank, No Hassle ”
Written on: 05/07/2012
When i joined this bank a while ago, i have realized that this bank is still making improvements. Online banking is way better than it was a month ago. You have a facility that allows you to set out a project to save for something. You can set up d/d, transfer cash to other accounts and set up standing orders. My experience has been a real good one. I had a call for customer services last week because they were concerned that some cash i transferred didn't go through. Seems id entered the... (read more)
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Showing 11 - 20 of 44 Reviews
★☆☆☆☆
“DO NOT "TRUST BANK!!!”
Written on: 30/05/2012 by belle30
I am going bankrupt I have court today, and two months ago the debt management company I used to file for bankruptcy told me I should use this bank to get my wages into to "safe guard my money" so I open the account and everything seems fine, until I ho shopping at a supermarket and despite me having funds loaded onto the card my card declines meaning an embarrassing walk to another til whilst the supervisor has to call the bank. Then a few weeks later the same thing again by now I'm feeling... (read more)
★☆☆☆☆
“Cant get our money back”
Written on: 22/05/2012
I would like everyone to know our experience of Secure or UnSecure Trust. On 24th December 2011 my husband put his card in the ATM and was told wrong pin, tried again, same. Weeks of telephone calls trying to get a) a new pin and b) a new card didn't work. Eventually we said just give us back our money; more weeks went by, we spoke to the usual people on customer services (joke), then went through to the head of customer services and still got no joy. Eventually we contacted the banking... (read more)
★☆☆☆☆
“Avoid Avoid Advoid!”
Written on: 14/05/2012
I was advised to open a Secure Trust bank account by my IVA company (DFD); it was explained to me that I had no choice but to open this account as my credit rating would be shocking and I wouldnt be able to open a high street bank account. I followed thier advice and opened the account. I paid the £12.50 fee to open the account and paid £200 into Barclays Bank. I had to wait 2 weeks for my own CASH to clear, something that was not explained to me when I opened the account. It irritated... (read more)
Rhosybol's Comment
Written on: 16/07/2012
I too have had problems with Secure Trust . I emailed them weeks ago requesting paying in slips, nothing happened, emailed them and had a reply that it would be 5 working days, then after 5 days and nothing had arrived, phoned them and the chap I spoke to said it can be up to 10 working days! WHAT FOR - printing out 6 (if you are lucky)! It has now been 19 working days - 27 in total and STILL no paying in slips! I need to clear this cheque urgently as my mother died in June and I need to pay for the cremation, if the cheque hasnt cleared by next week then the rubbish
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★★★★★
“best bank ever”
Written on: 12/05/2012
ive been with secure trust for 2 years best bank ive been with, (read more)
★☆☆☆☆
“A nightmare ”
Written on: 11/05/2012
Had nothing but problems since joining them. They were recommended as in an IVA. On occasions we have been left with no access to funds due to problems with their card issuer. I am scared to use the pre paid now in case it is rejected whilst shopping and often I take cash out to make sure the card is working, for which you get a 50p fee each time you withdraw cash. Yesterday, about £200 mysteriously went missing from card which again is down to problems with their card issuer. I'm still... (read more)
★☆☆☆☆
“UNSECURE UNTRUSTWORTHY BANK”
Written on: 10/05/2012 by ATURTON
WORST BANK IVE EVER COME ACROSS, IVE HAD MY CARD CLONED TWICED AND HAD TO PAY FOR A REPLACEMENTS!!!!!! MONEY GOES MISSING FROM AUTOMATIC LOADS...WATCH THAT ONE!!! EVER TIME THERE A PROBLEM WITH THERE SYSTEM NO ONE WANTS TO ANSWER THE PHONE WHICH IS A REGULAR OCCURRENCE. SICK OF BEING LEFT STRANDED WITH NO ACCESS TO MY OWN CASH AND GETTING CHARGED FOR THE PRIVELIDGE. (read more)
Guest's Response to ATURTON's Review
Written on: 10/05/2012
totally agree no access to cash for a whole day now, APPALLING SERVICE
Reply to this comment
★☆☆☆☆
“Bad Experience!”
Written on: 15/04/2012 by gregski
I have been a customer with Secure Trust bank purely becuase like a a few of out there have no other choice than to use this route. Today I transferred £90.50 from my account to load on to my mastercard debit card. This was so I could go into town and withdraw £90 from the cashpoint (50p charge for the service). After getting the bus to town, I go the cashpoint machine and not only do I find I cannot get my balance and I cannot get any money! This is great as I am going away 3 days abroad... (read more)
★☆☆☆☆
“avoid ”
Written on: 12/03/2012 by Mariecantbebotheredwithinventiveusernames
secure trust bank were reccomended by the CRB for people in finachial strain, we are now facing the 3rd week since opening this account not knowing where our food is coming from. the first time it was a error in which they told us that money put into the account via barclays would clear immidiatly, in fact it took 7 working days but we were not informed of this untill AFTER we had put the money in meaning we had 7 days with no money. the second time was when they took a payment out,... (read more)
★☆☆☆☆
“March 2012 Review”
Written on: 09/03/2012 by Westie49
To anyone thinking of going with Secure Trust - think again! Since the weekend they have problems with their card issuer. This has meant that I was in the supermarket and couldn't pay for my shopping, put petrol in my car and transfer my son's fares into his account. The system was down at the weekend followed by issues Mon, Tues, Weds, Thur. Customer Services is only open until lunchtime on Sat so I had no way of contacting anyone. The system is down again today and they do not open... (read more)
★☆☆☆☆
“' F.I.T ' is not fit for purpose !!!”
Written on: 03/02/2012
This banks current was chosen as it claimed you can (read more)
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Showing 21 - 30 of 44 Reviews
★☆☆☆☆
“Secure Trust Bank - not what it says on the tin...”
Written on: 19/01/2012
It seems like a great idea - a bank where you know exactly where you stand. And it should be worth paying for a transparent service, with none of the usual banking traps, laid to pull you inadvertently into 'unauthorised' borrowing. It all seems very reasonable, until you find out the truth. First thing to realise is that everything happens painfully slowly. Funds are processed at an absolutely glacial pace. Cheques will suddenly clear that I forgot I'd even paid in, it happened so long... (read more)
★★★★★
“Great!”
Written on: 06/01/2012
I honestly don't know why these "Guests" are complaining about Secure Trust Bank. I've joined them and they have been the best bank I've been with in a long time. I've been able to get though to them instantly after entering my account number. The best thing I like about it is I can top up at a local Pay zone about 5 minutes walk and not have to go on a bus to a High Street bank an hour away. At £12.50 it's a great bank account and I'm staying with them for years to come. If you want... (read more)
★☆☆☆☆
“avoid at all costs ”
Written on: 03/01/2012 by kellylou35
I have an account with these people and my online balance is showing me different to theirs they have totally messed my balance up, noone has a clue whats going on and i am left not knowing if i will have any money to last me another 28 days. every transaction on my account adds up yet it dont their end. made to feel as if i done something wrong and been on the phone for 6 hours on and off trying get it sorted. they tell me my major transaction rent is in transit yet the amount online has... (read more)
★★★★★
“great basic account”
Written on: 10/06/2011
Been with Secure Trust Bank for a few years now. A simple basic account which you are in control of your money 5 stars for me! (read more)
Guest's Comment
Written on: 11/07/2011
how have u been with secure trust bank "a few years now"? only been available a year. sounds like a staff review too me
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★☆☆☆☆
“Awful just awful customer service. Avoid”
Written on: 19/05/2011
Awful just awful customer service. Avoid (read more)
★☆☆☆☆
“Was told that i would be able to have 24/7 access to...”
Written on: 24/03/2011
Was told that i would be able to have 24/7 access to my money but that isnt the truth.
poor customer service is explained by the staffs attitude of "if you want a bank account we are your only option" is unsatisfying
would not recommend unless you are really desperate
(read more)
★★★★★
“Very good if you are like me and unable to get a bank...”
Written on: 24/03/2011
Very good if you are like me and unable to get a bank account due to past problems - very easy to sort out, internet side is very easy to use and it's great to have a control of your finances!
Customer service can be a little hard to get hold of but that is it really..
excellent!
(read more)
★☆☆☆☆
“Had to wait 20 minutes on the phone before someone...”
Written on: 14/03/2011
Had to wait 20 minutes on the phone before someone answered my call. I should be able to speak to someone when my money isnt available. Suck a poor service. Canceled account (read more)
★★★★☆
“to be fair, if you have this account then you had a...”
Written on: 24/02/2011
to be fair, if you have this account then you had a bad credit history or like myself fallen on very hard times and had to, but the service itslef from the bank is First Class, no hassle either email or phone, and you cant go overdrawn... ever... £12.50 service charge a month not too bad... 50p for every cash withdrawal... theres worse out there..... all in all a good bank account for those who want to live within there means (read more)
★☆☆☆☆
“The customer service with Secure Trust Bank is...”
Written on: 14/02/2011
The customer service with Secure Trust Bank is terrible. Takes about 20 minutes to get through to a person and when you do they put you on hold for another 5 while they fix the problem. they arent available on a weekend so if you have an issue on saturday you have to wait until monday to speak to anyone. Charges are high and for everything including withdraws.Customer service team are poor but having spoken to a young lady today there it seems like all the staff are on basic wages and are... (read more)
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Showing 31 - 40 of 44 Reviews
★★★★★
“Secure Trust is a Fantastic bank account, guaranteed...”
Written on: 05/11/2010
Secure Trust is a Fantastic bank account, guaranteed no charges other than £12.50 per month, can transfer money from current account onto a prepaid mastercard. Customer services polite and helpful, no long waits.
Best of all application process easy and straightforward, no sitting in front of some kid in a suit in a bank pressing buttons to tell you whether "computer says" ...you got a bank account. My pet hate, I loathe bank interviews! Proper and thorough ID checks carried out. Account...
(read more)
★★★★☆
“Great bank, £12.50 a month and never receive any bank...”
Written on: 10/08/2010
Great bank, £12.50 a month and never receive any bank charges. customer services always helpful and can get straight through only problem is the mastercard they use as a debit card is not accepted everywhere including all co-op cashpoints plus it costs 50p each time you withdraw cash also had problems withdrawing funds from a poker site because of the card they use. (read more)
★★★★☆
“really useful because it comes with a prepaid...”
Written on: 16/04/2010 by themoneyspider
really useful because it comes with a prepaid Mastercard...because of this it opened up facilities like direct debit, online shopping and purchasing things over the phone (tickets, hotels etc). If you weren't able to get a bank account previously for whatever reason it is a godsend (read more)
★★★★☆
“Decent basic bank account which if like me struggled...”
Written on: 31/03/2010 by PrepaidCardreview (5 reviews written)
Decent basic bank account which if like me struggled to get a bank account for bad debt problems in the past. The online interface allows me to set up direct debits etc fairly easily also. (read more)
Themoneyspider's Response to PrepaidCardreview's Review
Written on: 16/04/2010
spelt out why it's so useful to him
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Guest256799's Comment
Written on: 05/11/2012
I am with them. Have been for three years. In that time I only had two problems. One where it charged me twice for withdrawal and I ended up £-777 withdrawn. They corrected this the same day and the second was I went to take £50 out of my account, knowing full well it was in there. When it come to the money wasn't in there. They tried saying I'd taken the £50 but I knew full well I hadn't. Eventually they refunded me including £20 goodwill. I'm quite happy with them. I also wish I had a normal bank account as I hate paying a 50p charge for withdrawal. But it keeps me in the black and stops me from been overdrawn.