Secure Trust Bank Current Account Reviews

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★★☆☆☆
2.3 / 5
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Secure Trust Bank Current Account

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Latest Reviews

★☆☆☆☆

“Paid fee then a week later pay again ”

Written on: 05/06/2014 by 88O'Brien (1 review written)

Got this bank cos I find it hard to get a normal bank paid the setup fee last week as soon as my wages go in a week later they take another 12.50 passed security on automated line then when reached a real person had to do it all again with an Indian man who couldn't understand a word I said this is A JOKE WOULDNT RECCOMEND TO ANYONE… Read Full Review

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★★☆☆☆

“Good bank customer service poor!!!”

Written on: 21/04/2014 by IzabelleChristie379 (1 review written)

Been banking for over a year got asked to change password changed my password but been in a middle of moving house and forgot password they are wanting me to send my passport and driving licence away to them for several days. I can't get access to any money and getting no help at all very poor! Once I get my account back I'll be moving bank not good enough especially when your paying money for the service every month... Needs better customer service… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 16/04/2014 by RaelynnBall424 (1 review written)

This bank is only for the desperate people who do not have any other options. Apart from charging people with credit issues £12.99 a month the customer service is bad and the transfer times slow, there processes from automated lines to trying to get through to the call centre are terrible. I would not recommend this bank to anyone unless you have no other choice… Read Full Review

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★★★★☆

“DEFINITELY IMPROVING”

Written on: 26/03/2014 by Kamboyo (1 review written)

I've been with this bank for 4 years now and cannot really fault them. They have been a little slow with transactions but I have noticed that their service is improving. Let's be honest here, they are not a High Street Bank and folks who open accounts with this bank have done so because of credit problems. This is not a criticism of anyone, I myself ran into difficulties, hence opening an account with SCB. I can only speak for myself but I have had no real problems and have always found the… Read Full Review

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★☆☆☆☆

“ they keep yr money”

Written on: 27/02/2014 by Thorpe436 (1 review written)

My son transfered money over a thousand pounds from his account into my barclay bank as his card was loaded and wouldnt let him use it !! Its now three weeks and his money was taken out his account but is still not transfered to my bank account barclays he was assured 7 days ago it would be in 4 days ago its still not there this bank keeps holding and using your money and charges a fortune for doing so !!! KEEP AWAY NEVER USE THIS BANK !! … Read Full Review

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★☆☆☆☆

“Incompetent, jobsworth and uncaring”

Written on: 11/02/2014

I was with this 'bank' for a couple of years but found them increasingly arrogant and uncaring. They run a NON-RISK basic account (which YOU will pay for). But they ignore the fact that you pay for this basic product. YOU are a customer! There are better alternatives out there - THINKMONEY for one. Sad that this organisation established by a reputable organisation Arbuthnott has forgotten its roots and would appear to be chasing profit above all else. Pity this attitude is still pervasive… Read Full Review

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★☆☆☆☆

“Pile of brown stuff”

Written on: 29/12/2013

Feel like I've gone back in time. "We are not a clearing bank" if I hear that one more time I'll scream . Totally useless in everything they do. The staff are all rubbish and all must be about 12 years old. If I could score 0 I would have. Only use them cause I have to but we do all our direct debits with my wife's normal bank thank god… Read Full Review

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★★☆☆☆

“Everything is slow”

Written on: 27/11/2013

The title says pretty much everything. The customer service is ok, the internet banking is ok. However, payments usually take 3 days to reach other peoples accounts unless you phone them and ask for them to arrange a faster payment, which you pay .40 for the privilege. Everything with this account costs money. Withdrawing cash, sending money quickly, and of course the monthly charge. Your much better off with one of the many high street banks basic account. They are free to run providing you… Read Full Review

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★★★★☆

“8months and going”

Written on: 17/10/2013 by joana_aix (1 review written)

Have for 8 months now and very happy, ends up costing the same as a bank acct from a conventional bank but no surprise fees, internet banking is brilliant, cust service vefy nice people but too sloooow, deposits on barclays to stb acct is a no no... they keep your money and almost pretend you never did it, but other than that, very happy… Read Full Review

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★☆☆☆☆

“cant make depoist”

Written on: 12/10/2013

tried to make puchase online got first one, secound was refused. called bank account blocked for 24 hrs because there`s a limit on spending i had reached my limit of 40 purchases in the last few days,so a block is on my account for 24hrs, can withdraw cash , but cannot make purchases online. no one at secure trust could tell me the limit i could spend,i think its my money i should be able to spend what a like, when i like,also took 15min for this call at a high 0845 number.not happy as was… Read Full Review

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★☆☆☆☆

“Liars, incompetent unhelpful and theives ”

Written on: 08/10/2013 by velvetsledgehammer (1 review written)

Never open account with this bank, all this started over £129 {not £120 as they claim} So far i have been called a liar... had my sons bank details changed to match the details they said I gave ... had a copy of the recording sent out that does'nt work... I'm still £129 in the red STAY AWAY... THEY ARE NOT A GOOD BANK… Read Full Review

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★★★☆☆

“Another bank that's difficult to contact by phone/email”

Written on: 03/10/2013

1) Impossible to contact by email unless you select one of a handful of drop-down options on your personal banking webpage (and then you get an answer from a computer not a human being). 2) Very expensive or time consuming to contact by phone - if they ever answer the thing! 3) Impossible to close the account quickly (and thereby incur another month's management fee of £12.50)… Read Full Review

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★★☆☆☆

“last option”

Written on: 23/09/2013

I only went with this bank because of my credit score and was happy enough to have a bank been with them since march 13 and ive had problems after probles its like they dont want you to improve your credit incase you want to move to a REAL bank, They never pay out my direct debits always end up having to phone them to pay over the phone and the card stops working when it feels and not all machines accept the bloody things anyway. you ring them up with issues on a weekend ( cause thats the main… Read Full Review

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★☆☆☆☆

“worst account ever”

Written on: 20/09/2013

I switched to this bank account a little while ago and have not stopped having problems since. My wages go in weekly and every week they have not cleared my account for a few days after my pay date and when calling the bank and asking the people i spoke to were rude one person even hung up on me when i asked to speak to a manager as i was getting no where with her. Once again a day after payday and still no payment they cant even tell me if its pending into my account. I would avoid this bank… Read Full Review

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Blueraven66's Comment

Written on: 20/02/2014

My son has not had any of his money since dec 2014 we asked for a transfer of money to be put in my barclay account last week for him this request has been ignored they keep yr money unlawfully we are now going to close his account today so he can go into a proper high street bank This bank takes peoples hard earned cash and keeps it as long as they can then charges you for doing it not right !!

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★★★★★

“Easy affordable banking”

Written on: 14/08/2013

I have been with STB for about 1 yr now No problems Online transactions perfect More than happy with the service… Read Full Review

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★★★★☆

“Does the job”

Written on: 26/07/2013 by lessdesperate (1 review written)

I opened this account because I had quite literally no other options, high street banks were not interested because of my awful credit. To be honest, this account is better than I expected, I have had no issues to speak of. The card works, transfers work, they are upfront about their charges. Their system was down once briefly, and they take longer than normal to clear transfers, apart from that I am glad I found this account. I was expecting to be subjected to some horrific exploitation, much… Read Full Review

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★☆☆☆☆

“They need to get their act together!!!”

Written on: 05/07/2013

Early in June 2013, I deposited £400 into a my account from Barcleys which I believe to be their clearing bank. It is now 5th July and it still hasn't reached my account. Barkleys have told me that STB haven't even been in touch with them. Secure trust bank say they are working hard into resolving the issue. mmmm! I've had other issues with this bank also where around a year ago they gave me a new account and advised me that all direct debits would be transferred over smoothly. However this… Read Full Review

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Joana_Aix's Comment

Written on: 17/10/2013

The problem is actually barclays, happened to us, 2we went for a deposit no one had any idea what we wanted, no clue what was sec t bNk, other than that, no complains at all

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Ollieflynn's Comment

Written on: 23/10/2013

It's great that you've had no other complaints and for me this issue has now been resolved. However if I need to deposit cash again in the future, I have been advised to try depositing any cash through 'switch' (if I recall). These are located in small shops usually and are guaranteed to clear within 2-3 days.

The other thing here is that I have also found that not too many people have indeed heard of secure trust bank! Also I don't know about you but on the odd occasion I get charged for using my MasterCard Debit Card as it flashes up as being a Credit Card. LOL

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Joana_Aix's Comment

Written on: 23/10/2013

the best way its definitely the pay points, they say its up to 48h, but usually its next day if you deposit before 1pm, as for checks... no.. Barclays always takes an eternity...

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Ollieflynn's Comment

Written on: 23/10/2013

Ah thankyou for that. I was unaware you could deposit at pay points-thought they were for paying bills only.

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Joana_Aix's Comment

Written on: 24/10/2013

No not at all, just checks have to be banked, pay point just give them the card, the money and they give you a receipt, like when you pay with a water or electric card, at the max, 48h and pling :)

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★☆☆☆☆

“PLEASE FOR THE LOVE OF GOD STAY AWAY FROM THIS COMPANY”

Written on: 03/07/2013 by t2103 (1 review written)

Opened account on June 13th. Paid them £12.50 to open the account. Its now July the 3rd and still have not received any paying in slips or PIN number for the card! Phoned up numerous times and they explained that they had been sent out...Still no joy. I have now incurred charges with other companies from bounced Direct debits etc. Asked to speak to a supervisor or manager...funnily enough they were all on a meeting so asked to speak to the complaints department and they hung up on… Read Full Review

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★☆☆☆☆

“RIDICULOUS”

Written on: 29/06/2013

If there is one piece of advice I could give anybody considering banking with Secure Trust it would be DON'T DO IT!!! For those who already do, get out and find someone else!! I have banked with STB for just under 3 years and have had a couple of issues with them in the past but nothing quite as severe as my current experience. Two weeks ago I suffered the misfortune of losing my card, as they were closed I cancelled online, when I contacted them by telephone 2 'working days' later to check… Read Full Review

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★☆☆☆☆

“Continue to be so bad”

Written on: 25/06/2013

Honestly these muppets are so bad. Standing orders is the latest issue as well as all the others. Before they never paid them for you. NOW they pay them twice even thou you havent got the money. Its nothing but hassle and they NEVER reply to your complaint letters properly they simply cant be reading them or they are trying to miss the point. What is this Country coming to, you cant get good service anywhere anymore. But this bank are just useless and i could really go mad about them on here… Read Full Review

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