Avanti Kitchens Reviews

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★★★★☆
4.3 / 5
35
77% of users recommend this
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Latest Reviews

★☆☆☆☆

“nightmare, waiting in for non attendance ”

Written on: 03/07/2016 by McKnightji1992 (1 review written)

We will see if Tuesday they actually turn up and finish my mothers kitchen it was started in may and she is still waiting in for fitters to turn up. She's been promised so many times for work men to arrive and been let down time after time. The office staff do not return her calls. And she has had to visit in person to express her views as no one would reply to her . More importantly my mother is disabled. And is struggling with an unfinished kitchen that she had to pay for in full in advance… Read Full Review

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Concernedfamilymember's Comment

Written on: 19/07/2016

They turned up and finished the kitchen to a very high standard. Thank you Avanti . It looks gorgeous!!!

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★★☆☆☆

“So many errors/unacceptable standard”

Written on: 28/06/2016 by 50Taylor-Alt (1 review written)

We had a variety of work including new bathrooms, kitchen and bedroom furniture. There have been numerous problems, mainly around people not turning up at designated times (Elecs, Gas and plastering and even the fitters). If you have booked time off work be prepared for lengthy delays. even if you intend leaving them at home when going into work, I have never known an Avanti person turn up on time - always an excuse. The problem is that all work is sub contracted out: - Our kitchen took 3… Read Full Review

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★★★★★

“Excellent quality, professional service”

Written on: 24/02/2016 by Gibbsiv414 (1 review written)

We have had a total refurbishment of our bathroom. I can't speak highly enough of Avanti in Merry Hill, Dudley. From start to finish the quality of the products, and the friendliness and professionalism of the staff really can't be faulted in any way. We intend to have our kitchen refitted next year and will certainly be using Avanti again… Read Full Review

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★★★★★

“High spec”

Written on: 10/02/2016 by JarrettHudson387 (1 review written)

I asked Avanti to design and install my kitchen and they really delivered! From the first contact with Lynn in the showroom to the delivery/installation team the service was excellent. Lynn was a great help with what would match with what and went above and beyond when I was not sure at times (I'm sure we had every sample out). Kitchen is now fully installed with NO snagging at all and looks amazing. Only downside is the showroom from the outside looks a bit rundown and the kitchens on… Read Full Review

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★★★★★

“Very Very Impressed!!!”

Written on: 25/01/2016 by lovellm (1 review written)

We asked Avanti to design 3 bathrooms and our main bedroom for us late last year and WOW did they deliver. The plans suited what we were after straight away and they helped us with anything we needed whilst the installation was happening. The quality of workmanship is incredible from these guys. I have already recommended to family and friends!!! We have since been back and are going through the process of getting our Kitchen Designed by them too… Read Full Review

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★★★★★

“Well done AvantI. ”

Written on: 24/01/2016 by JandJ178 (1 review written)

We chose Avanti to install our new Kitchen 4 years ago.  The company designed a modern, compact kitchen using quality materials, competitively priced and easy to maintain.  We were delighted with it and it still looks like new! Therefore, when we needed a new bathroom recently we again contacted Avanti,  Just before Christmas our existing bath was taken out and a new walk in shower fitted, together with a new toilet, hand basin, plus wall and floor tiles. We found the design consultant… Read Full Review

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★★★★★

“Stunning kitchen.”

Written on: 20/01/2016 by Jeanandroy (1 review written)

We have quite a small very oddly shaped kitchen and were very dubious of what could be achieved but we need not have worried. Enter the A team(the Avanti team that is). From the moment the designer entered our kitchen with his laptop to the time the fitters left we could not have met a more friendly,obliging professional team. After the planner came the surveyor,electrician and lastly the fitters. We were given prices for all the jobs which needed doing and were pleasantly surprised with the… Read Full Review

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★★★★★

“Happy customers”

Written on: 14/01/2016 by StephenDa (1 review written)

My wife and I visited the showrooms and were impressed with good range of choice. Service was good, we spent time with the person I dealt with going through options, layouts and visualisations. Measurements were taken and the order completed. We have had the kitchen now 18 months and wouldn't change a thing, people who visit our house are also impressed with it. Prices for units were reasonable, fitting price was excellent and electronic units e.g. fridge, dishwasher, etc. were… Read Full Review

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★★★★★

“Fantastic Service and Incredible Quality”

Written on: 03/12/2015 by Connert422 (1 review written)

We had previously been Avanti customers, having bought a kitchen from them 15 years ago. When we sold the house, our kitchen was as good as the day it was fitted, and our estate agent commented that the quality of the kitchen was one of our strongest selling points. After we had sold and moved to a new 'project' house, we tentatively contacted Avanti about a smallish job which we feared might be too small for them to look at, the re-fitting of a walk in wardrobe. It was a tiny job for them but… Read Full Review

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★☆☆☆☆

“Didn't turn up at scheduled time”

Written on: 08/10/2015

I had been recommended Avanti from a family member and was looking forward to seeing what they could design for us. I went into the Head office showroom in Lye and made an appointment for 7pm on 7th October. I left work early to get home in time and made sure I had all my questions ready and drew up some ideas I'd had of my own. 7pm came and went, as did 7.30pm and 8pm with no one showing up or even a phone call to say they were late or couldn't make it. Spoke with them today to be told that… Read Full Review

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★★☆☆☆

“Good products, abysmal customer service”

Written on: 23/09/2015 by Morganbarnett (1 review written)

Ordered new kitchen after being impressed by products and good sales pitch. After ordering in early July 2015, found out in August that we had been given incorrect customer service information and design issues but were unable to cancel due to a 14 day cancellation clause. When kitchen was fitted Avanti had left insufficient space for our fridge/freezer , the washing machine space was very tight and the bank of units behind the door which was supposed to finish behind the door architrave… Read Full Review

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★★★★★

“Great quality product extremely happy”

Written on: 20/09/2015 by Davford (1 review written)

Wonderful customer service, great staff throughout experience and two great fitters who very clean tidy and polite. We've waited 5 years to get our kitchen fitted and it's been well worth the wait. Thank you AVanti, and a special mention to the person I dealt with for putting up with us through the design process of the kitchen!! A total pleasure… Read Full Review

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★★★★★

“Professional, helpful, competitive and good quality.”

Written on: 20/09/2015 by Lizeth12 (1 review written)

We left it late to ask Avanti to quote - but the response was fantastic. From agreeing the price to delivery was less than 2 weeks and delivery was made exactly as promised. Sorting out the inevitable slight problems was made easy by a helpful customer liaison manager and by our sales person who has gone the extra mile to make sure everything was perfect. The quality of the units is high and the finished kitchen looks exactly as we hoped. If you want a top quality kitchen at a competitive… Read Full Review

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★★☆☆☆

“Quality product, terrible service”

Written on: 04/09/2015 by lxjoyc (1 review written)

My kitchen was installed last month. I'm generally happy with the quality of the product however the service from Avanti was terrible. We met Avanti at Grand Designs, the showroom staff were great, but we were then passed to a designed who was painful to deal with. Their systems are antiquated, they're not at all flexible or customer focused, and communication is terrible. We decided to purchase as we'd gone so far down the design with the we didn't want to start all over again, I wish we had!… Read Full Review

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★★★★★

“best kitchens ever”

Written on: 03/08/2015 by chrispalmer (1 review written)

this is my fourth Avanti kitchen, so I think my review is important, the fitting is spot on, nothing to much trouble, they leave the place very tidy, I have never had a cupboard come out of line, or doors coming loose from the hinges, in all 4, when they come to measure up and sort out the plan, they may advise some ideas that you have not thought of, very helpful, finish on doors very good, but the insides of the cupboards is very important to me , also they look as good inside as out, not… Read Full Review

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★★★★★

“Fantastic”

Written on: 24/05/2015 by 318Lewis (1 review written)

Avanti designed and fitted a brilliant bedroom .Making use of every space,the designer listened to what we wanted and had loads of ideas and suggestions .The fit was a smooth process which we were kept in formed with from start to finish The fitter was very approachable and customer service couldn't do enough… Read Full Review

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★★★★★

“Quality Kitchen and Service”

Written on: 20/05/2015 by 21ron (1 review written)

Obtained 2 quotes for a new kitchen and wasn't convinced by either of them.Came across Avanti Kitchens and was very impressed with the effort they put into design especially with bespoke cupboards to fit around awkward beams and no problems changing the design to suit my specific requirements. On the day of installation the fitters turned up bang on time, worked late to get the job done with the minimum of fuss and unlike a lot of trades they cleaned up after themselves! Very pleased with the… Read Full Review

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★★★★★

“Best experience buying a kitchen”

Written on: 03/05/2015

From the outset we knew we were going to be in for a good experience. The show room was well laid out with plenty of displays to feed off when we were looking to design our kitchen. The member of staff that dealt with us had a vast product knowledge and was able to impart a whole lot of her experience into our choice of kitchen without being pushy. She designed a kitchen layout for us which was most effective for the area given and most of all she listened. We were kept informed as to… Read Full Review

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★★★☆☆

“Installation let them down”

Written on: 20/04/2015 by ohTaylor1993 (1 review written)

design was excellent and pre sale communication and efforts was great. However, the kitchen should have been complete within four days (by 18th March) yet we are still waiting for q number of things to be completed (including the back of a set of cupboards that was missed off the initial delivery) We have paid in full to Avanti and to their fitter- made numerous calls and sent a dozen emails to get his resolved ASAP. Getting a response is like getting blood from stone. Yet we are still here… Read Full Review

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Avantikitchens's Comment

Written on: 05/02/2016

Unfortunately Avanti seem to be the victim of negative feedback through bogus or hoax reviews that are being periodically placed on this site.

Avanti pride themselves on a very high level of Customer Service Care. Having reviewed each one individually and checked our internal records, we have not received a report or complaint that matches the description detailed within these reviews. Therefore these reviews are the subject of an ongoing external investigation to determine where they have originated from and if found to be fraudulent, appropriate action will be taken.

At Avanti, we take pride in our professional approach and have offered a professional service for over 34 years. If you have placed a review on the review centre under an alias user name and feel we have fallen below our usual standards and your expectation, please contact me direct and I will be very pleased to visit your home to discuss and address any issues you may have. Our aim is to provide a quality product with a customer service to match.


Installation Director

Avanti Fitted Kitchens Limited

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Sp2508's Comment

Written on: 05/02/2016

Do not imply that this review is a bogus one until you have investigated this thoroughly. I have not been contacted by you at any point to validate this review. Please give me your contact information so I can relay every detail of this review and my experience to you. And ou can validate this and my details on your records.

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★★★★★

“Stunning Modern Design, Great Quality”

Written on: 01/04/2015 by adriancasson (1 review written)

We wanted to write to express our delight at the new kitchen. What a fantastic job! After much deliberation and thought, the largest project in the house (new kitchen) started. Several other companies were approached, but the discussions left us feeling flat and uninspired. Avanti better understood our vision both from a form and function point of view and after many tweaks of the plans produced a contemporary design we were eager to build. The project management was slick, free from hassle… Read Full Review

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