Netflights Reviews - www.netflights.com

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“retaining loyal customers”

Written on: 11/04/2014 by DamianSenior (1 review written)

I have booked numerous flights with net flights. I sent them an email reminding them of this fact and I asked for a discount off my next flight. (To be booked this weekend) they failed to reply to my email. Not impressed. I will book with another company who is willing to reward loyal customers… Read Full Review

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“Not so great!”

Written on: 22/03/2014 by Diegogirl (1 review written)

The price was fair but a shoddy airline and changes to flight times made the journey uncertain and unpleasant Food was awful. No internet - transatlantic and had to pay for it on USA trip. Unpleasant airline staff. Dreadful entertainment. Old aircraft - far away screen and sound wasn't working. Only plus was the reasonable price but would rather NOT fly with them again… Read Full Review

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“Honeymoon To Maldives Cancelled”

Written on: 11/03/2014 by nstokes20196 (1 review written)

We had booked through netflights online to travel to the maldives on 31st March 2014. We had booked a great hotel 4* jacuzzi water villa for just short of 4000 for a week. We were very happy with this booking and price and we're looking forward to the most memorable time of our lives. 5 days later net flights called and explained that the holiday they had sold was not actually available and the resort was fully booked. They then offered us alternatives which we very low quality compared to our… Read Full Review

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“Christmas flights cancelled - because of Next flight...”

Written on: 04/03/2014 by blStanton1977 (1 review written)

We travelled to USA for Xmas and had to change our booked outward flight because of schedule changes on internal US flights -all booked through Netflights - which meant we had to cancel outgoing leg but keep the return. In spite of several calls to them our original outward flight kept showing online. They told us this wasn't a problem and the airline told us Netflights had to cancel it. They did not and when we did not use the original outward flight the airline automatically cancelled our… Read Full Review

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“3* hotel at 4* prices”

Written on: 18/02/2014

Service from net flights satisfactory but holiday bought not holiday received. Paid for 4* 5 bar 4 restaurants luxury hotel as described and allocated small one bar one restaurant - disappointing to say the least… Read Full Review

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“Will never use Netflights again!”

Written on: 09/02/2014

I used Netflights as it was recommended to me by a friend, but I will never use them again or recommend them to anyone else. I tried to book a flight online and as I got to completing the booking after entering my card details, I was advised of a transaction error. I called Netflights to check if my booking went through and was informed that the flight was not available which is why my transaction failed. I asked why it is still displayed on the website and the response was that it takes… Read Full Review

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“Premium rate rip off”

Written on: 05/02/2014 by Rochey1966 (1 review written)

Constantly left on hold on a premiums number.what's wrong with a call back system ? I have to point out matter of facts especially on asia sales.either minimum wage or more training required!… Read Full Review

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“Not satisfactory”

Written on: 08/01/2014 by 12linda48 (1 review written)

I have used netflights many times, but my last experience is one not to be repeated. I tried to book a short break to New York on line, but difficulties with the website meant that I was contacted by phone. I was then told that the price shown on the website was not available by phone. After discussions netflights agreed to abide by the web price advertised. The flights & transfers were O.K. (apart from delays due to storms, which are not netflights responsibility). On arrival at the hotel we… Read Full Review

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“Never use Netflights again”

Written on: 07/12/2013

Avoid this company at all cost, I will never use them a again. Problems today in Heathrow, called Netflights for assistance because of cancelled flight, the girl didn't even know why flights were cancelled, couldn't help ''call the airline'' was the advice. Heathrow was/is a zoo, as the agent they have a duty of care to the customer. This company is part of Thomas Cook, the directors should be ashamed of the call centre and their attitude. In future, I will deal directly with the airline, it… Read Full Review

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“I don'd believe IT”

Written on: 13/11/2013

Had a direct flight to Boston aircraft did not arrive at Heathrow re directed via JFK to Boston. On return journey reservations had been cancelled eventually found seats on aircraft. Won't be using them again!… Read Full Review

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“Poor Customer Service”

Written on: 24/10/2013 by kazdec (1 review written)

After returning from our holiday we found on our credit card statement that we had been charged for something from Alamo. As Netflights were our booking agent we asked them to look into it for us. After a couple of weeks we had notification from them to say that as they are 'just the agent' there is nothing they can do. So abiding by Netflights terms and conditions clearly is not worth the paper it is written on. And we still have not had a reply from Alamo...not happy!… Read Full Review

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“Dont be fooled by offers of cheaper flights or cashback”

Written on: 05/10/2013

I trawled the comparison sites for months to see who had the best deals for flights Quidco said Netflights were offering 2% cashback on sales, so I chose them as it would bring the cost of flights down a little more. Best prices coming up were US Airways, but a couple of days before Xmas I noticed that Virgin were doing a good deal which I was willing to pay a bit more for. Xmas day night,I chose the flights & entered card details to pay. All was authorised & went through, but an error message… Read Full Review

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“Flight Changing”

Written on: 05/10/2013

On my last flight to the USA I requested the ability to vary my return date; the price quoted by Netflights was cheaper than another quotes I received. When I tried to change my return date I was quoted the standard handling fee plus an additional fee to change my ticket type to one that would allow me to make the change. The additional fee was the difference between the Netflights quote and my other quoted price. I was not impressed… Read Full Review

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“schedule communication, flight meals and lost luggage ”

Written on: 01/10/2013

I had booked my flight online through netflights. When there was a change of time on my return flight I was not informed about this. I found out that my flight time was changed through a cousin who booked same flight after I had already booked. Also I had booked vegetarian meals but they did not have this on their records and on my return flight they could not provide a vegetarian meal to me. Both my husband and son were on separate flights but their luggage was lost on their return flights. My… Read Full Review

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“Poor service and inflated fees”

Written on: 29/09/2013 by sweetst99 (1 review written)

Though the flight was good, and for some reason the airline changed my seats after check-in, separating my partner and I. The airline staff were helpful. I found netflight staff were not helpful when I made the original booking. There was an error with the date as I was unfamiliar with the website. I called for assistance to explain the error and the staff was not helpful. The staff kept saying it was my fault. Be careful, as the way the website is built so lousy that it changes the dates after… Read Full Review

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“Car hire”

Written on: 31/08/2013 by Toniyoung (1 review written)

All I can say is make sure you read all the terms and conditions as they will revert to every single clause That is written there if you have a problem Beware if additional charges if you collect your car From one airport and drop off at another. Their invoice looks like You have paid everything to them but believe me you haven't Flight service excellent didn't try for travel insurance Don't see myself using them again… Read Full Review

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“No atol”

Written on: 08/08/2013

Easily booked online, but only found out that it was not Atol protected after bought and paid for, which is just wrong. Flights and tickets fine, but did it all online which is easy. Quite how you can advertise as atol protected and then not be is beyond me! … Read Full Review

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“No answer to problems”

Written on: 23/07/2013 by pamfelt (1 review written)

The price was vey good on the flight. Very careless on ticketing resulting in the names reversed on the non refundable ticket, not willing to help at all. In desperation I ended up ring Istanbul myself,Turkish Airlines were very understanding and put a note on my booking, so I had no problems checking in. Net flights could have the same thing but were not the slightest bit interested in helping, they said as the ticket was already issued, I would probably not be able to check in!! This caused… Read Full Review

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“You get what you pay for”

Written on: 29/06/2013 by Sarah_willacy (1 review written)

My flight to Edmonton, Alberta was not substantially cheaper but I was saving a few pounds by booking through netflights. It won't be something I do again for a long haul flight. Maybe due to a fault of my own in the booking process I could not see a way to provide my meal choice. Needing a vegetarian non-dairy meal, I decided to ring the call centre. I was very frustrated by the woman who I spoke to, she seemed as though she was barely paying attention to what I was saying. I had to repeat… Read Full Review

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“Holiday Deals”

Written on: 23/06/2013

Flights to New York advertised at from 475-00,not one flight shown. All flights offered were at 700-00 to 900-00plus. Give the prospective customer more accurate information… Read Full Review

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