Netflights Reviews - www.netflights.com

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“Total rip off”

Written on: 29/05/2014 by ashsingal (3 reviews written)

I specifically booked a one way rental from Edmonton to Vancouver. No alert about additional charges for one way booking but I made sure that when doing the booking I indicated the pick up and drop off points were different. When I picked up my car in Edmontom, they then informed me there was a $500 drop off fee in Vancouver. Needless to say I was a bit shocked. That was more than the car hire. Netflights were aware this charge would apply but they did not (1) add it to my initial quote or (2)… Read Full Review

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“Ripped off, lied to and then called a liar. ”

Written on: 08/05/2014 by 167Malone (1 review written)

As you are aware, from my complaint, I was lied to, and then as called a liar by ALAMO. You did nothing resolve it so you won't be getting anymore business from me. We're in Florida again, in December, and I'll be making alternative arrangements for my car hire… Read Full Review

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“not to be trusted and wont reply to any mail...”

Written on: 20/04/2014

not to be trusted and wont reply to any mail sent......rip off ....and miss selling ...would never ever..book with this ...~~~~~ again.as long as i live… Read Full Review

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“worst company ever”

Written on: 19/04/2014 by dubb (1 review written)

Whatever happened to customer Care? Worst operator I''ve ever dealt with. Screwed me over big-time and would not ever use or recommend them… Read Full Review

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“Worst customer response ever”

Written on: 09/04/2014 by Johnyboyinternational (1 review written)

Tried to book a flight to Bangkok , email after email I got messed about,. I even got one re reply stating the email I said I used was not in service . If you have time to waste crack on with these clowns… Read Full Review

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“Mess of a booking!”

Written on: 27/03/2014 by npStrong101 (1 review written)

When I booked my Airfrance+KLM return flight there was no information about luggage. It didn't say no luggage, but it did not say how much either. Knowing that policies have changed recently I sent an email to double check that luggage was indeed included. Netflights told me it was: 1 pc 23kg. But when I flew there the airline told me it was not included! However, they let me get away with it because of my frequent flier card. So, I emailed Netflights to notify them of the issue for the return… Read Full Review

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“Stranded in Manila”

Written on: 11/03/2014 by Taylor398 (1 review written)

Never will I book a flight with this company again. Booked and paid for an open ticket to Manila and when I tried to come back I was told they never had flights back to London that week or for the foreseeable future...what! The lady then kindly said I could get a business class one way ticket for over £2,000 pounds. Talk about getting ripped off. Left me high and dry in Manila… Read Full Review

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“Will never use again”

Written on: 05/02/2014

I have booked flights to the US with Netflights and had nothing but trouble from beginning to end. First, I bought a fully flexible ticket as I wanted to be able to make changes. Called them once, on a premium rate number, been kept on hold half an hour, then they wanted to charge me £100+ admin fees for any ticket change. Also had problems at aeorport as they couldn;t find my reservation in the system. Code given by Netflights in their itinerary was wrong… Read Full Review

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“Still waiting for someone to take responsibility”

Written on: 10/12/2013

Booked a round trip to Colombus Ohio business class, in May, this involved 6 flights all with British Airway code. On return 24 hour delay and down grade on one flight due to first leg being cancelled with no reason given. Neither Netflights who took my cash or BA who issued tickets, will take responsibility, 6 months down the line. I have booked my next flight directly with KLM, to try an reduce 'wriggle room ' if anything goes wrong. … Read Full Review

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“Refunds on your flights”

Written on: 06/12/2013

Trying to cancel a flight and request a refund was awful. Contacting the company is complicated for this matter and amazingly there's no easy online way to cancel a flight. I was kept waiting on hold to connect for 40 mins and then again inter-department for 145 mins (international call rates as I was cancelling from within Melbourne) and then told to email an entirely different department to cancel my flight and request refund. The refund, although only covered the tax, has not yet been… Read Full Review

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“Are they making money from flights or phone calls.”

Written on: 21/11/2013 by avonjohn (2 reviews written)

I have always found any company that uses an 0844 number has to be looked upon as dishonest. Any business has to make a profit, we all make a profit from someone whether we own a business or work for a company and that is fine, its life. Its how we make a profit that counts, Netflights sells flights, and thats fine, they tell you how much it is and you take it or leave it, you know the cost its up to you. Thats how business is done. When you ring an 0844 number you don't know the cost because… Read Full Review

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“Lie to get your money...would ”

Written on: 12/11/2013 by Noneoutten (1 review written)

Would not trust a word they tell you ..told i could change my flight at small cost ...all good then..tha t was load of crap.so lost flight and netflights dont care at all.....never even got back in touch...where have all the honest peole gone...."let down… Read Full Review

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“Thanks for the small print! $500 unexpected bill!”

Written on: 12/11/2013 by Simonjh (1 review written)

I have used netflights to book rental cars in the USA previously, this time I felt confident that I could do this again. I made sure to look for a fully inclusive rate and looked for any mention of one way drop fees.. how wrong was I.. on picking up the car in Miami Airpoint from Alamo I was faced with a $500 one way drop charge or an alternative not to take the car. Since I had queued for over an hour at Alamo already I felt pressured into agreeing. On my return to the UK I emailed Alamo to… Read Full Review

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“I feel robbed”

Written on: 15/10/2013 by anchorface (1 review written)

When my booking confirmation arrived, I noticed that there was a mistake on the date of the return flight. When I pointed this out, I was told that I would have to pay over £300 to correct the error. On the other hand, if I cancelled the booking , I would lose all the money I had already paid. As an old age pensioner, this was a terrible additional burden to pay - especially as the wrong date was not my fault. Just before I was due to fly out, I received another flight confirmation. Once… Read Full Review

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“No car hire voucher”

Written on: 10/10/2013 by Ray12 (1 review written)

I booked a car and paid then had to wait for my car hire voucher, when I tried to look in check my booking all I got was you are not authorised to view this PDF. I now have my voucher but still can not get in to it online. I have booked many cars on other sites and have received my voucher at the end of the booking why have you got to wait so long on this site. The whole booking process was very slow and outdated it needs to be revised and made faster… Read Full Review

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“basic error”

Written on: 05/10/2013 by slangster (1 review written)

booking the ticket wasn't a problem...it was when they called me up a little while before i left to say that they had cancelled my fligts and re-routed me. they hadn't even called me up to ask me if this was okay. they just did it. and it was all becasue our first short flight had been cancelled by American. But when i asked if they could just get me on another airline for my first flight, so that i would still make my connecting flight they said this wans't possible. so I just called up… Read Full Review

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“Costly than other websites”

Written on: 01/10/2013

Easy to book and good number of flights but costly than other websites… Read Full Review

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“Don't take car hire”

Written on: 01/10/2013

Firstly the flights were over booked on way there and way back so instead of a 12hour trip we were 26 hours both ways!!Then the car hire we got charged twice for.Once for booking and once for taking the car.So instead of £200 it was nearly £500.Total Joke!!… Read Full Review

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“Horrid customer service and hirrid rules ”

Written on: 28/09/2013 by suchandsuch (1 review written)

My husband was diagnosed with canser and we were not able to carry on with our earlier holiday plans. You would think they would consider to apply different rules in such cercumstances for the tickets refunds, but no ... I have actually called them to cancell the tickets only to realise that on top of no refund I have got £114 of phone bill to pay due to their "exelent and so customer responsive and fast" custmoer service. But then again it is Thomas Cooks Brunch, so do not axpect much of… Read Full Review

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“Lack of transparency in car hire fees - beware!!”

Written on: 25/09/2013 by Perryrooke (1 review written)

We booked a hire car through Netflights in May 2013, to pick up in Washington and drop off in Orlando. When collecting the car from Alamo, we were informed that there was a one-way fee of $300 to pay. I was under the impression that we had booked an all-inclusive price with Netflights and when I contacted them on return, they were very off-hand with me and insisted that the drop-off fee was in their terms and conditions. Nowhere was a drop-off fee mentioned in any information I received from… Read Full Review

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