Designer Sofas 4u Ltd Reviews

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★★★★☆
3.5 / 5
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Designer Sofas 4u Ltd

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Latest Reviews

★☆☆☆☆

“Very frustrated”

Written on: 22/11/2014 by JJLondon (3 reviews written)

Ordered something which was in stock and should have taken about 10 days to deliver. Over two months later I still dont have my items. Twice now I took on the delivery on a Saturday morning after a late night shift on the Friday before only to take on a still incomplete order. Very frustrated! Furthermore I ordered with them (same items were available on several websites) as they told me the items were in stock when I ordered. Yet months later I am still waiting!! I am out of patience!… Read Full Review

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★★★★★

“Excellent service and a great sofa”

Written on: 15/11/2014 by CraigDGraham (2 reviews written)

We loved visiting your factory warehouse showroom with all the hospitality and detailed information. The ordering process was easy, received lots of help on the phone and by email. Very accommodating with delivering the sofa, very nice delivery men – carried our sofa to our 4th floor flat. The Winchester sofa is wonderful and looks very luxurious. The Silver Grey Leather compliments our room. Really Pleased!… Read Full Review

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★☆☆☆☆

“Non existent after sale costumer service”

Written on: 08/11/2014 by Dillano329 (1 review written)

I ordered a product from Designer Sofas 4 You and paid over two weeks ago. This was an online order. I never received a confirmation email. I waited for two weeks and called to check on the delivery. I was told that someone would get back to me but no one did. Called two days later to be told that they no longer have that item in stock. Very disappointed that I had to chase and chase and no one even cared that they took nearly £600 plus £50 delivery fee for a product they no longer sell. To… Read Full Review

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★★★★★

“Really Happy with our Chesterfield Furniture”

Written on: 21/08/2014 by FrancJeffers (2 reviews written)

Although there were a few negative comments, I really liked the look and style of the furniture especially at the offer price. I searched high and low and DS4U were the cheapest. I read the reviews after I placed my order and got scared hence I made a short journey from Manchester to their showroom in Sunny Blackburn. I was greeted and made to feel welcome, whilst I waited I was offered a hot drink. A short time later James (sales assistant) came over and explained in detail all the different… Read Full Review

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★★★★★

“ORDER FOR TWO WINGBACK CHAIRS”

Written on: 15/08/2014 by AZBOCULLEN (1 review written)

FROM PLACING MY ORDER OVER THE PHONE, THE TWO SALES GIRLS WERE SO VERY HELPFUL,YOU COULDNT ASK FOR MORE HELP AND HONEST ADVICE, ALSO THEN PHONING THE WEEK BEFORE DELIVERY TO GIVE ME A DELIVERY DATE, ALSO THEN PHONING THE DAY BEFORE TO GIVE ME A DELIVERY TIME. THE DELIVERY MEN WHERE ON TIME VERY PLEASANT AND ALSO VERY HELPFUL AND AGAIN NOTHING WAS TO MUCH TROUBLE. BOTH THE CHAIRS ARE EXACTLY AS ORDERED AND IM VERY PLEASED WITH THEM, THEY LOOK FANTASTIC. I WOULD HIGHLY RECCOMEND DESIGNER SOFAS 4… Read Full Review

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★★★★★

“Good company to deal with. Highly Recommended!!”

Written on: 21/07/2014 by Rochellebloomfield (2 reviews written)

Hi there, I always feel a little apprehensive when purchasing an expensive item on-line. My experience with Designer Sofas4u has been first class. The sofa is extremely comfortable and looks splendid. I received delivery of my chair over the weekend and just wanted to say how happy I am with it and also with the service. The delivery guys were great and very professional (phoning beforehand to let me know time etc). I had read various reviews about your services. Am really happy. Thanks… Read Full Review

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★★★★★

“Our new sofa has arrived”

Written on: 19/07/2014 by NatalieWillis (2 reviews written)

The new sofa is stylish, comfortable and an excellent online purchase. Customer service and delivery was great too, we were actually given a choice of which day to receive it. Both me and my partner hold down jobs in the city it's difficult for us to take time off work (no hols left for the year :) We opted for a Saturday delivery. One slight niggle tho, on delivery I noticed a leg on the sofa was scuffed. I pointed it out to the delivery driver and they quickly went to the van and got a… Read Full Review

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★☆☆☆☆

“Don't ignore customers!”

Written on: 17/07/2014 by Giovani246 (1 review written)

Ordered a small item that was to be delivered by normal postal delivery - yet they still charged me £8 and it took over 2 weeks to come (next day express would be cheaper so don't understand delay. Because I'm out during the day, I emailed customer service to ask them to inform me when it would be delivered (their terms and conditions say they do this). No reply. I tried again and explained I lived in an apartment block and access was by intercom only so it would be vital for me to know which… Read Full Review

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★★★★★

“Good service on both my purchase”

Written on: 24/06/2014 by loury1976 (2 reviews written)

Recently my partner purchased a novelty armchair online for our newly decorated living room. It was actually my interior designer who advised me if Designer Sofas as it's good price, very prompt delivery on stated date. Based on this good experience I asked for velvet samples on a sofabed which arrived quickly. I then was able to place the order by phone for the sofabed. Delivery was within the quoted time, communication after placing the order to delivery was good. On the day of delivery the… Read Full Review

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★★★★★

“Samples ordered only”

Written on: 22/06/2014 by paulinedee717 (1 review written)

I only ordered samples as I was after purchasing a sofabed because my inlaws were coming to visit. I just wanted to say that even the service for this was incredibly good. It was very easy to find the samples I required and they were delivered within two days of requesting. The packaging was professional and made me want to read up on the company more. I will definitely be using Designer Sofas4u in the coming months and would recommend them to friends as I feel the service would be great… Read Full Review

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★☆☆☆☆

“After service none existent”

Written on: 19/06/2014 by AnabellaRegan477 (1 review written)

I ordered a Chesterfield 1930s sofa and 3 months later it arrived. The front arm panels clearly have holes where the panels have been attached to the sofa with nails. I took photos, called and emailed DesignerSofas4U, after not hearing a thing for a week, I called and was informed that this was NORMAL with this style sofa. I explained that these holes were unsightly and could possibly get bigger asking what they intended to do about it (at that stage happy if they fixed it because the… Read Full Review

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★☆☆☆☆

“Had to correct their mistake!”

Written on: 11/06/2014 by Jessbanks (1 review written)

Ordered an armchair, which arrived with the wrong feet. They sent me the new feet by post but an absolute nightmare putting them on. You would think it would be simple to unscrew the old ones & screw in the new ones but all the screw heads burred and the would not screw all the way in. Took the feet off an hammered the awl into each screw hole. Still could not screw all the screws in. Nightmare. Nightmare Nightmare. Two hours later and still trying. Should have returned the chair and got… Read Full Review

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★★★★★

“1st class service from start to finish. Good Value &...”

Written on: 14/04/2014 by marsden005 (1 review written)

Brilliant service from start to finish on email and over the phone. Samples arrived quickly and discount was honoured after the sale date as promised. The sofas we ordered were the 2 seater and 3 seater Chesterfield Knightsbridge Suite upholstered in Antique Tan leather. Lovely, great quality and very comfortable furniture. Highly recommend! The communication and delivery was a breeze as I had to delay the delivery of our suite until we received our keys to the new flat. The delivery men were… Read Full Review

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★★★☆☆

“you get what you pay for”

Written on: 07/04/2014 by jon_b_123 (1 review written)

The chair and customer service are of equal quality, disappointing… Read Full Review

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★★★★★

“Good choice of fabrics and value for money!”

Written on: 30/03/2014 by roger2thompson (1 review written)

We needed two accent chairs in wool check for our study in our house. We decided to visit 3 shops that offered similar chairs. I was shocked how two of the companies were using the same fabric companies yet charged double the price! They looked identified in quality - only difference being designersofas4u.co.uk were a factory showroom where as darlingsofchelsea.co.uk had a proper showroom (which again was quite confusing as the Manchester showroom has 4 possibly 5 different company trading… Read Full Review

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★★★★★

“A satisfied customer. Thanks guys x”

Written on: 23/03/2014 by Guestjanereviewer (1 review written)

My Chesterfield arrived today, all I can say is it's wonderfully comfortable, looks fabulous and is of great quality. Delivery was spot on, even though I'm all the way up in Scotland. Excellent communication all the way through, very efficient company. Thank you so much! Hopefully I will be shopping from you guys in the very near future. All the best & Happy Easter… Read Full Review

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★★★★★

“I had my doubts, but now I'm happier than ever! ”

Written on: 22/03/2014 by Colemanfa121 (1 review written)

I ordered a 2.5 seater antique brown leather Chesterfield from Designer Sofas 4u back at the beginning of February because I'm moving into my own house, and I wanted a Chesterfield that would look classy without paying a whole load of cash. It was only after I ordered it that I read some of the reviews on here, people were appalled by their customer service, the quality of the furniture, and furniture not getting delivered, having problems with returns, chasing them up and getting no… Read Full Review

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★★★★★

“Excellent Service. Would recommend to others…”

Written on: 18/03/2014 by jake1downing (1 review written)

From the very start I received a friendly service. I was kept updated throughout the manufacturing process. The delivery team was accommodating as I was going to be out of the country when Designer Sofas4u were trying to book the initial delivery. However when I informed them about my non-availability they rescheduled it for the week after. Overall I was very happy. The customer service staff were friendly and helpful and the delivery staff were as well. Beautiful sofa. Great experience… Read Full Review

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★★★★★

“Simple, friendly service and Beautiful Quality Furniture”

Written on: 25/02/2014 by Scarlett99pa (1 review written)

My title says it all. For a long time I have desired low level seating in plain leather. I came across this company's adverts on the internet in the sale and I was delighted with the deal I got for my February delivery of my '1930’s Chesterfield black leather 3 seater settee and two matching chairs’. Whilst bought unseen I did send my brother-in-law, who lives up north and knew my requirements and tastes plus the company's good reputation, to check out the furniture before I made the big… Read Full Review

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★☆☆☆☆

“bad customer service bad cushions aswell”

Written on: 25/02/2014

the delivery was fast that is it, the rest is bad i purchased a three piece leather white chesterfield suite i was recomended to use a medium cushion filing, which is much to soft i phoned customer service and spoke to a gentleman said i purchased the furniture four weeks ago, and explained to him about the problem he said i could change the cushin inners for £150 i said i phoned the customer service a week after receiving the furniture and explained one of the cushions was no good and she… Read Full Review

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