Designer Sofas 4u Ltd Reviews

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★★★☆☆
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Designer Sofas 4u Ltd

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Latest Reviews

★☆☆☆☆

“Disgusting service”

Written on: 14/05/2017 by O'Connellzh124 (1 review written)

Ordered a chaise two months ago. They tried to deliver a sofa last week. I would not accept it and argued with the worst customer service I have ever encountered. The call, which I made, got cut off! After almost two hours of hostile customer services, where they told me what was delivered was what I ordered, I decided to call my card provider to stop the payment. The customer service person told me I had to email them or send a letter cancelling the order and I would be charged for the… Read Full Review

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★★☆☆☆

“Three months, 2 deliveries.”

Written on: 15/04/2017 by otGarrett221 (1 review written)

Ordered a sofa. One month later It arrived damaged. Rejected it (much to the drivers' disgust - they tried to refuse and convince me that if I accepted it someone would come and repair it... - that didn't wash with me). Was then told by head office it would be repaired or replaced. One month later, new sofa arrived - but it wasn't - it was the exact one I had rejected. I rejected it. No apology. Third month, replacement arrives and is ok. Head office said they'd send me a leather care kit as… Read Full Review

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★☆☆☆☆

“Horrble customer service”

Written on: 13/03/2017 by jyWood1983 (1 review written)

This is the worst customer service we have ever experienced from any company. The customer services team lie on every occasion. We ordered two chairs and one of them came with a wrong cushion, for 3 months every week we have been calling and every time we have been advised - it will be sent out this week'. This carried on for 3 months and then they sent the wrong cushion. The customer services teams are rude and I do not think they know what they are doing. Only advice, do not use this company… Read Full Review

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★☆☆☆☆

“taking them to court ”

Written on: 07/02/2017 by Careyev474 (1 review written)

received a faulty sofa on delivery, marked this on delivery note pointed out to driver who couldn't speak English , it was eventually collected and no refund given so now taking to small claims court the worst experience ever , do not buy from them and member of staff is very rude and awful customer service… Read Full Review

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Jessielittlejess's Comment

Written on: 16/02/2017

Thank you for this honest review. Thought I had better check reviews for this company, deal sounded to good to be true. Am trying to find a Chesterfield sofa to buy. So many dodgey companies with shoddy goods. Hope it goes ok with court claim. Very annoying and upsetting experience for you.

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★☆☆☆☆

“Appalling Company”

Written on: 27/11/2016 by Proctor420 (1 review written)

Wish I had read these reviews before I bought from Designer Sofas 4U. The Chesterfield Sofa I bought was not the size advertised, it was smaller in dimension, and the seating was very hard. I argued with this Company for nigh on 4 months, when I phoned them, the person I needed to talk to was either not in the office or off on hol or sick leave, nothing but excuse after excuse. Every Email I sent I had to prompt them with another Email to reply to the first one. Despite me notifying them that I… Read Full Review

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★☆☆☆☆

“Bad after sales”

Written on: 17/11/2016 by Fanningyi3 (1 review written)

Sofa arrived damaged and retailer refused to adequately fix it and refused refund. Took a long time to eventually get a refund and had to get solicitors advice to eventually force their hand for the refund I was due. Don't buy from this website, they do not sell quality furniture and they do not provide service after sale… Read Full Review

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★☆☆☆☆

“Awful customer service and broken chairs ”

Written on: 23/07/2016 by gtWard128 (1 review written)

Please either avoid this company or purchasing their Fiji White High Gloss Oval Dining Table With 6 Chairs. The fittings of the legs of the chairs are inadequate after a week the legs began to warp and split. When I attempted to return the legs I was told it was my fault they had broken and was accused of mistreating the chairs by not sitting on them correctly. No return or refund an absolute disgrace!… Read Full Review

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★☆☆☆☆

“Disgusting after sales”

Written on: 26/01/2016 by Ajune2016 (1 review written)

This company's customer service is only acceptable until they have your money. Received my 3 seater Chesterfield sofa bed and noticed a fault within two days,reported it the same day with photos attached. Sofa was not collected for repair for over a month, while waiting we noticed the fabric was bobbling at a tremendous rate also. Then when they did arrive to collect it they provided no replacement. I called customer services to question this and was told they do offer replacements while yours… Read Full Review

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★★☆☆☆

“Pretty Poor Service and wouldn't refund once they...”

Written on: 01/12/2015 by Reading_Guy (1 review written)

Ordered a sofa through them and it was due to be delivered before the 10th December. They 'apparently' tried to deliver it once, but the driver couldn't find the address (easy if you google it) and decided to take the sofa back to the warehouse - 4 hours away. Then they said they could only deliver on 24th December- Christmas eve! Refused to give me my money back so I wouldn't but elsewhere. In the end I had to get a provate courier which cost £150 to get the sofa. Pretty terrible company… Read Full Review

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★★★★★

“Best in the country.,”

Written on: 03/06/2015 by Holmeshb423 (1 review written)

Best chesterfield's in the country. I looked everywhere until I found "designer.sofas4U" . I bought 8 chesterfield and very happy to recommend them to anyone'. Go there and see for yourself. I went from Swansea all the way to Blackburn long drive but "Worth it". Amazing people to deal with. Please go there and see I did from Swansea… Read Full Review

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Ajune2016's Comment

Written on: 26/01/2016

Same review as the one below but two different reviewers hahaha If I didn't know any better I'd say this was false advertising and very underhanded.

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★★★★★

“Best in the country.,”

Written on: 02/06/2015 by Zahid251rasul (1 review written)

Best chesterfield's in the country. I looked everywhere until I found "designer.sofas4U" . I bought 8 chesterfield and very happy to recommend them to anyone'. Go there and see for yourself. I went from Swansea all the way to Blackburn long drive but "Worth it". Amazing people to deal with. Please go there and see I did from Swansea… Read Full Review

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★☆☆☆☆

“NO AFTER SALES SERVICE - DO NOT USE!!”

Written on: 16/03/2015 by Carriz439 (1 review written)

I needed a mattress for my old sofa bed as my daughter & granddaughter had moved back in with me and check out DSFU website. I searched for sofa beds and then typed in mattress and ordered a premier mattress on offer for £90.15 - Order No. 12605. Having waited over 3 weeks, when it finally arrived I realised it wasn’t a sofa bed mattress at all it! I immediately emailed DSFU on 20/8/14 explaining it was unsuitable. NO REPLY. Emailed again on 1/9/14 – quoting their own complaint… Read Full Review

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Ajune2016's Comment

Written on: 26/01/2016

Couldn't agree more. Their after care is disgusting.

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★☆☆☆☆

“ very disapointed with the managment team”

Written on: 16/03/2015 by 454Rooney (1 review written)

Bought the soffa bed which came damaged ,couldn't open to soffa bed,no legs to suport.Called office said send as an email with pictures.I did ...no reply .Call them to take it back and take my money because the soffa when you seat on it you feel the stracture of the soffa no comfort at all.they said thats what you get for your money just lern to open it with 2 hands instead off 1 i couldn't belive it when she said it to me.Would not recomend to anyone to bay from them.Now i am dealing with a… Read Full Review

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★★☆☆☆

“after sales disgusting”

Written on: 02/03/2015 by 493Young (1 review written)

Weeks of waiting table came damaged.countless emails sent to try and get it resolved no reply no option but to phone them they asked for images I sent via email no response again so had to call again.Next day after call I get an email asking for packaging photos,once again no reply after loads of emails my final one saying I will seek advise if my email is ignored they send one yes still awaiting damaged piece.I can also say the quality is not top notch as you would think with the money you… Read Full Review

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★★★★★

“Really pleased :) ”

Written on: 30/01/2015 by Lucyd275 (2 reviews written)

Just had delivery of our grey Chesterfield sofa bed. We're so pleased!! Was very sceptical about ordering online for a product we've never seen first hand but as the price was so reasonable we thought we'd take a chance. Glad we did!!! Perfect condition and really well made. Thank you :) hope it stays this great :)… Read Full Review

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Ajune2016's Response to Lucyd275's Review

Written on: 26/01/2016

Funny that you have made two reviews (outstanding) for the same company...

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Lucyd275's reply to Ajune2016's Comment

Written on: 29/01/2016

Not sure how? Maybe I didn't think it loaded the first time. Very cynical lol

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★☆☆☆☆

“Very frustrated”

Written on: 22/11/2014 by JJLondon (3 reviews written)

Ordered something which was in stock and should have taken about 10 days to deliver. Over two months later I still dont have my items. Twice now I took on the delivery on a Saturday morning after a late night shift on the Friday before only to take on a still incomplete order. Very frustrated! Furthermore I ordered with them (same items were available on several websites) as they told me the items were in stock when I ordered. Yet months later I am still waiting!! I am out of patience!… Read Full Review

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★★★★★

“Excellent service and a great sofa”

Written on: 15/11/2014 by CraigDGraham (2 reviews written)

We loved visiting your factory warehouse showroom with all the hospitality and detailed information. The ordering process was easy, received lots of help on the phone and by email. Very accommodating with delivering the sofa, very nice delivery men – carried our sofa to our 4th floor flat. The Winchester sofa is wonderful and looks very luxurious. The Silver Grey Leather compliments our room. Really Pleased!… Read Full Review

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★☆☆☆☆

“Non existent after sale costumer service”

Written on: 08/11/2014 by Dillano329 (1 review written)

I ordered a product from Designer Sofas 4 You and paid over two weeks ago. This was an online order. I never received a confirmation email. I waited for two weeks and called to check on the delivery. I was told that someone would get back to me but no one did. Called two days later to be told that they no longer have that item in stock. Very disappointed that I had to chase and chase and no one even cared that they took nearly £600 plus £50 delivery fee for a product they no longer sell. To… Read Full Review

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★★★★★

“Really Happy with our Chesterfield Furniture”

Written on: 21/08/2014 by FrancJeffers (2 reviews written)

Although there were a few negative comments, I really liked the look and style of the furniture especially at the offer price. I searched high and low and DS4U were the cheapest. I read the reviews after I placed my order and got scared hence I made a short journey from Manchester to their showroom in Sunny Blackburn. I was greeted and made to feel welcome, whilst I waited I was offered a hot drink. A short time later James (sales assistant) came over and explained in detail all the different… Read Full Review

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★★★★★

“ORDER FOR TWO WINGBACK CHAIRS”

Written on: 15/08/2014 by AZBOCULLEN (1 review written)

FROM PLACING MY ORDER OVER THE PHONE, THE TWO SALES GIRLS WERE SO VERY HELPFUL,YOU COULDNT ASK FOR MORE HELP AND HONEST ADVICE, ALSO THEN PHONING THE WEEK BEFORE DELIVERY TO GIVE ME A DELIVERY DATE, ALSO THEN PHONING THE DAY BEFORE TO GIVE ME A DELIVERY TIME. THE DELIVERY MEN WHERE ON TIME VERY PLEASANT AND ALSO VERY HELPFUL AND AGAIN NOTHING WAS TO MUCH TROUBLE. BOTH THE CHAIRS ARE EXACTLY AS ORDERED AND IM VERY PLEASED WITH THEM, THEY LOOK FANTASTIC. I WOULD HIGHLY RECCOMEND DESIGNER SOFAS 4… Read Full Review

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