Bed Centre UK Reviews - www.bedcentreuk.co.uk

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Latest Reviews

“DO NOT USE”

Written on: 22/12/2013

Ordered bed in October still not received and it is 20th December. Try to call and now the phone does not work!!! Everything bad, hopefully they will see this as cannot contact them?… Read Full Review

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“£589.99 out of pocket before Christmas!”

Written on: 17/12/2013 by lanvin (1 review written)

I had bought a mattress last month for £589.99 from Bed Centre UK. I have been sleeping on an airbed while waiting for it to arrive. I had a email after 3 weeks to say it was delayed another 3-4 weeks by Sealy. It said on their website it would be delivered in 3-5 days. They wouldn't reply to emails and their phone line kept ringing out. After searching online I have found out they are in liquidation and that I would not be receiving the mattress I have desperately be waiting for OR THE MONEY… Read Full Review

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“This after having gone into liquidation”

Written on: 12/12/2013 by BeeGee47 (1 review written)

From: bedcentreuk Sent: Tuesday, December 03, 2013 2:28 PM To: ######## Subject: Order - 116825 Good Afternoon You recently placed an order with ourselves using the above reference number. The item ordered usually takes around 2-5 days to be delivered. Unfortunately the item is not in stock in the size ordered. The website only recognises stock levels not size. I have ordered one in for you but it will take around 10 days for delivery. I would like to apologise for any… Read Full Review

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“Duped by so called caring suppliers”

Written on: 12/12/2013 by keithclarke7 (1 review written)

Ordered mattress on 2/11/13 - NOT RECEIVED. Emails and telephones calls indicted delivery had been made 6 days after order placed. Now I find it would appear they have gone out of business. Trying to ring company and all I get is that I am dialling a wrong number and supplier web site of no help whatsoever. Today I learn from this site that the suppliers has gone out of business. fortunately credit card purchase will give me protection and I will get my money beck, but I wanted my mattress… Read Full Review

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“ Do not buy from here.. contacting trading standards”

Written on: 12/12/2013

Gutted i never looked at these reviews, place is a shambles never shop here… Read Full Review

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“THEIVES! no longer trading but will take your money!”

Written on: 11/12/2013 by Jocol03 (1 review written)

Same problem as many people! Bed Centre UK are in administration and no longer trading! However they will still take your money! Promise a delivery date and then postpone it time after time again. WARNING: DO NOT BUY FROM THIS COMPANY!!!! … Read Full Review

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“DO NOT BUY FROM THEM”

Written on: 10/12/2013 by jotter2 (1 review written)

Ordered a mattress 3 weeks ago, nothing arrived. I've been days trying to get in contact, phone just puts you in a cue, after 50 minutes of waiting got to the last person waiting and then voice mail says sorry no ones available to take your call!!! No reply to emails. Got an email today and they said they have gone into administration. Now I have the trouble of getting my money back if I can? Absolutely fuming I could cry… Read Full Review

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“TOLD YA SO!”

Written on: 10/12/2013

I should have listened to other reviews, but thought no, people mostly comment on bad experiences, and lots of people would have been fine, so put in order for mattress, paid, they emailed to say no mattress, will process refund, and now they have closed down, don't know if Ill get my money back, wasted another week sleeping on sofa, WAT I NIGHTMARE, I need that money back!!!!… Read Full Review

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“no longer trading but will happily take you money”

Written on: 10/12/2013 by mikedib (1 review written)

Under no circumstances pay this company any money they will take you money and never send any thing please please do not lose out like we have . I wish i had the option of no stars… Read Full Review

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“taken money and not delivered!”

Written on: 10/12/2013

Do not pay for anything from this company until you have checked if they are still in business. I paid for a new mattress over a month ago and never received the goods. The couriers will not explain why and bedcentre phone is dead and they do not respond to any emails!!!!… Read Full Review

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Furious2407's Comment

Written on: 10/12/2013

I just received an email from sales at the Bed Centre saying they are going into liquidation, they took my money £229 for a headboard on 19th November and said they couldn't deliver this side of Christmas so I requested a refund. I exchanged various emails who promised time and time again that my refund was being put into place. Today, 10th December, still no refund but an email saying they are going into liquidation! I haven't tried the phone line but on reading this review it looks like the phone line is dead!

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Feebiefiftyfive's Comment

Written on: 11/12/2013

I have received no communication from the company at all, but I did contact my bank and they will try to get my money back. I suggest you do the same if you haven't already.

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“DO NOT USE”

Written on: 09/12/2013 by DRM00000000000000 (1 review written)

Ordered a futon on 29 Oct. Sent two emails to check delivery date and got no reply. Spent ages waiting on the phone to customer service whilst the automated system told me I was in a queue - I never managed to get through. A month later they sent a series of emails blaming their courier system. I asked why they couldn't use a different courier system and if they wouldn't deliver in a week then I wanted a refund. After being fobbed off I was told that they had refunded me. Checked a week later… Read Full Review

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“Disgusting service”

Written on: 09/12/2013 by Alhgeorgie (1 review written)

Ordered a bed at the start of October with delivery supposed to be 2 to 5 days They are very quick to take your money but do not deliver. Do not use this company There service....... They don't have a clue what service is. No bed Money taken Told refund would be put into account No refund Going to trading standards as it is disgusting that you can not even get through to them … Read Full Review

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“do not shop here”

Written on: 09/12/2013 by FireBeast (1 review written)

I just recently bought a single bed for my daughter and with great disappointment their service was dreadful. Promised next day delivery and was told that it would be in two weeks, then four days before its due to be delivered I checked to make sure and only to be told that it will be three days late!! (after many phone call attempts with just music playing). If I had not phoned them then I would have booked a day off work for nothing. No one bothered to contact me about the change and indeed… Read Full Review

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Sriqa's Response to FireBeast's Review

Written on: 09/12/2013

Sir,
do you got any contact phone number, i too a victim of bedcentreuk, unable to reach or fiddled out to think off about how can i able to find my order or amout back. Please help me

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““Please Avoid if you can””

Written on: 01/12/2013

I ordered bed and they took ages to deliver and when I got it, it was not the mattress they shown on their web. I think they are selling fake stuff. so please avoid if you can. Customer service phone will take and hour to reach… Read Full Review

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Sriqa's Comment

Written on: 09/12/2013

i got mad in connect their phone number, sorry i am victim of the purchase, still kept last hope about the order of mattress nearly 400 quid. Can any one help me out of this irresolvable problem

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“Do not shop here!”

Written on: 28/11/2013

I ordered a bed and mattress 3 weeks ago with next day delivery and the goods still have not arrived. They will take your money, smooth talk you and you will never see your goods. Don’t fall for their baloney that they will give you a discount and organise delivery. Shorten your pain and just cancel your order. How has the office of Fair Trading not closed them down?… Read Full Review

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“Buyers beware. ”

Written on: 23/11/2013 by Alfiebear55 (1 review written)

I ordered a mattress 3 weeks ago meant to be next day delivery still not arrived. They have taken my money and will not refund it. All emails are ignored and voicemail messages. Can't get through on the phone Rip offs… Read Full Review

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“Poor service”

Written on: 20/11/2013 by Pl18 (1 review written)

I ordered abed at the begining of October. Iwas then told it had been delivered to them damaged and they would order another iwas offered a matress protector as a substitute for the price match guarantee. 2 weeks later i called them and my bed had not been re ordered they offered a £30 refund to compensate i agreed. Weeks later still no refund i phoned it takes ages to be put through then they fob you off saying it will be done that day, they dont reply to emails so tried live chat. The staff… Read Full Review

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“Please do Not BUY”

Written on: 20/11/2013

spent £1000 on new bed base and Matteress. Money transfered with No problems, and recieved a immediate e-mail confirming order. Delivery no problems until delivery men try to errect base of bed to be found that it is broken AND THE BASE OF BED HAS NO HEADBOARD. aLL THE ABOVE DOCUMENTED ON DELIVERY FORM AND E-MAIL SENT TO BED CENTRE. This was two weeks ago and I am still waiting for a reply. Several telephone calls but no reply or put on hold then cut off. now with consumer advice… Read Full Review

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“DISPICABLE SERVICE. DO NOT USE.”

Written on: 18/11/2013 by Totallyshocked (2 reviews written)

Ordered a superking sealy mattress on 8th October. Finally got a refund due to the problems detailed below on 15th November...... Mattress was delivered on agreed date which was all good. Delivery guys took our old mattress out to the van and got the new one out and we discovered the packaging was ripped and the mattress was filthy down 2 sides so had to reject delivery. Called bedcentre on the monday and explained what had happened and e-mailed pictures of the mattress across to them. Did… Read Full Review

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Ellen.dalling's Response to Totallyshocked's Review

Written on: 30/11/2013

I agree with every word.I too am in dispute with them but as I am 80 years old with a heart condition I have my health to think of.They need to be CLOSED DOWN!!!!!!!!!!

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“Almost too poor for words!”

Written on: 16/11/2013

I ordered a TV cabinet 3 months ago, for which the Bedcentre Uk took full payment of £1250 immediately. The website stated the item was in stock and promised delivery in 3-5 days (and still does!) - it wasn't in stock and still hasn't been delivered 3months later. E-mails have been ignored and it is virtually impossible to get through on the telephone. Last Friday I waited on the telephone for 1hour 20 minutes, progressing from "no. 6 in the queue" to "no1 in the queue""........... and then… Read Full Review

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Sriqa's Comment

Written on: 29/11/2013

I have ordered a mattress, they asked me to wait for two weeks through email. and no phone communication. Just an automated telephone system keep on saying you will be in queue , one of their colleague will respond to me. I kept my last minute hopes. Please help me out or suggest if you know the some recovery procedure
sriqa@ymail.com

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Stevieg100's Comment

Written on: 29/11/2013

The day after my initial post I did receive an e-mail response from the company offering a solution, which I accepted. My TV unit was then promised within a week. That didn't happen but I am pleased to say I was contacted on Tuesday of this week and delivery was arranged for today. Surprise, surprise........ it turned up as promised!

The unit is great and I am now happy that I have what I wanted, and at a good price. The service in general from the Bed Centre UK was pretty awful but I got there in the end.

I suggest you persevere. They did respond to my e-mails eventually. Good luck!

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