Nina James's Response to hf1976's Review

Written on: 16/03/2010

Thank you for your feedback.
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<br/>I have reviewed the four bookings in question and the subsequent email trail between yourself and our reservations team and it does seem that there was a misunderstanding. As our system is automated, bookings can only be generated when enquiries are made from our websites and I believe this is where the confusion stemmed from.
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<br/>We are sorry for the unfavourable experience that you did have after booking through Airport Car Hire Christchurch and can confirm that all money secured was refunded to you last week as requested - you have also confirmed receipt of this.
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<br/>I am disappointed to hear of your dissatisfaction with our services as we do make it a priority to rectify, to the best of our ability, any concerns that do come to light. iMall Brands is an agency that brings together hundreds of suppliers globally to offer comparison websites allowing our customers to view many of the suitable options for their requirements in an easy-to-use online environment.
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<br/>I have reiterated the above in an email and hope that this now resolves things for you, please feel free however to contact me directly should you require anything further.
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<br/>Kind regards
<br/>Nina James
<br/>Account Director - Car Rentals
<br/>
<br/>iMall Brands Ltd
<br/>Auckland
<br/>[email protected]