Equiniti Reviews

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★☆☆☆☆
1.3 / 5
65
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Latest Reviews

★☆☆☆☆

“Administration charges to send investors money”

Written on: 18/08/2015 by Jettn112 (1 review written)

This company make unreasonable charges to shareholders. When trying to claim money due to you the charges are very high. I have not received cheques from them despite the address being the same and yet it is my fault and they want to charge 20% to get my money - it's not a lot in the first place. When complaining the supervisor was extremely unhelpful and repetitive. Stating again and again its an admin charge and they are a service company - not very good one. Don't use them… Read Full Review

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★☆☆☆☆

“Unhelpful, will never use again”

Written on: 27/07/2015 by Cruz162 (1 review written)

Beyond poor. Using the online service for the 1st time it was unhelpful and hard to navigate. Called the helpline given wrong information which has cost me time and money. I sold off my smaller share holdings first, my larger stuff I will use an expert.....not from Equiniti!… Read Full Review

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★☆☆☆☆

“Save yourself a headache and dont use Equiniti”

Written on: 16/07/2015 by Alivee8689 (1 review written)

I cant add anything here that others haven't already said. Equiniti don't make their share acquiring/selling process clear to the customer which causes delays in accessing funds as well as extra charges to you. Its frustrating having to constantly chase their CS department for forms that should be sent out automatically that are a requirement to allow release my funds to my own bank account and not theirs. I paid them £90 commission to sell shares for me but all that meant was I was out… Read Full Review

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★☆☆☆☆

“One big headache”

Written on: 13/06/2015 by qqGustafson438 (1 review written)

As a former Selftrade customer, I decided to transfer to Equiniti after the buy out as I was led to believe it would be a simple transfer process. Unfortunately the day the transfer took place I was locked out of my account and it took two days before I managed to contact the CS team. Basically after constant aggravation I decided to find another service provider, I filled out all the necessary transfer forms and whilst some securities were transferred all cash sums were not. This was… Read Full Review

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★☆☆☆☆

“Worst for transaction prices and service”

Written on: 02/06/2015 by transact (1 review written)

Do not get involved - cost of transaction is a rip off. And customer service non existent… Read Full Review

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★☆☆☆☆

“Clueless !!”

Written on: 07/02/2015 by DevinFitch (1 review written)

Really poor customer service and duff information whilst trying to update bank details, Basically passed from pillar to post. I'm dreading next year when my shares are available for sale and will be handled by inept staff. considering these people are making money from Joe public's share dealing they really do need to go back to basics in terms of customer service and internal training. would I recommend this company ? NOT A CHANCE!!… Read Full Review

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★☆☆☆☆

“Equinity - Selftrade transfer disaster”

Written on: 02/02/2015 by Dominickj344 (1 review written)

The transfer from Selftrade to Equinity is a disaster. I am locked out of my trading account and it's impossible to get anyone to answer a phone or reply to an email. I was with self trade for at least 10yrs but as soon as I can contact anyone I will get away from this shower I have complained to the Financial Ombudsman… Read Full Review

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★★★★★

“Faith restored”

Written on: 26/01/2015 by 238Berry (1 review written)

Since I have been struggling to get Equiniti to transfer ownership of shares left to me by my Aunt. like all the complainants here I struggled with bad advice, unanswered letters, having to repeat information over and over. By 2014 I couldn't even put pen to paper to contact them as the mere thought of it made me shudder. However I decided that 2015 was the year I must get this sorted. I wrote a letter - and then rewrote a much calmer one explaining the facts and asking how we could… Read Full Review

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★☆☆☆☆

“transferred out to another broker”

Written on: 15/12/2014 by Trinityh48 (1 review written)

Fed up of rude service over the phone, they offered me a free transfer out when selftrade merged with Equinity. They were inundated with people leaving so they apologised the transfer was going to take longer than normal. Unknown to me they charged me a £25 account inactivity fee, despite it being locked and unable to trade… Read Full Review

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★☆☆☆☆

“High Hidden Charges AVOID”

Written on: 24/11/2014 by Ferdine (1 review written)

Cost of transferring a small (£8000) single company ISA? Should be simple and cheap Yes? No........... £62!!! £35 for the Stock move and £27 for 'the next 6 months management fee!!?? (Be warned their 32 page terms and conditions has a section 13 on charges which does not list a single charge explicitly)… Read Full Review

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★☆☆☆☆

“Just plain rude”

Written on: 24/10/2014

If I could rate "0" stars I would. Whoever answers a customer call with "yeah" "wot"and "you'll 'ave to wri[']e a le[']er."… Read Full Review

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★☆☆☆☆

“Do not use this share service is you need need easy...”

Written on: 23/09/2014 by FJSchroeder (1 review written)

I cannot recommend a service which makes it extremly difficult to gain the shares back one originally invested. Dealing with postal service is delaying time and inefficient. They questioned my identity and did not except a perfectly written statement and ask for a revised letter from my bank. I wasted time and several phone calls and not got anywhere, I have even considerd visiting Equinity in East Sussx to claim what belongs to me and should be easily accessible when needed. The online… Read Full Review

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Nevasha's Response to FJSchroeder's Review

Written on: 16/11/2014

My experience is not too far of this. They are polite on the phone but vacuous on any matter that speaks to customer service. I had managed to lock my account due to a number of login attempts. It works out after 6 failures they not only lock the account, which they claim can't be unlocked, you have to register all your holdings all over again on a new account. They claim this is for security and my protection, alas if this was the case I should have been notified by email or phone which they don't. In a nutshell their service is on par for most banks as in once they have your money they act as if it belongs to them. If I could I would use some other service, alas in U.K its Hobbson's choice - take it or leave it!

Makes you wonder how they manage to survive, but for lack of any meaningful competition.

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★☆☆☆☆

“Not Good”

Written on: 29/08/2014 by DennisDunlap320 (1 review written)

I have had to deal with Equiniti has a result of a share-purchase scheme at my company. When I updated my address with them, via post Equiniti wrote back with every part of my new address incorrect or containing typos. The letter said that this confirmation letter had been sent to my old address for security purposes, but the letter was actually sent to my new address (albeit with numerous errors, as noted above). Other times, Equiniti has been unable to locate my account, despite me providing… Read Full Review

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★☆☆☆☆

“Utter cretins”

Written on: 24/07/2014 by jhaunton (1 review written)

I am the executor of my mother's estate. She only had a few shares in 3 companies (BT, Santander and Lloyds/TSB) so I had hoped it would be a simple thing to transfer their ownership to the nominated beneficiaries but no. So far the process has taken 6 months and involved about a dozen letter exchanges (I am based in Australia so each exchange takes about 2 weeks, phone calls are not all that practical given the need for hardcopys of death certificates etc and the time difference. BTW How… Read Full Review

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★☆☆☆☆

“Equiniti - Do Not Use!”

Written on: 29/05/2014 by BrooklynnMunro (1 review written)

I needed to sell shares to fund a house purchase. Spoke to an agent on the telephone who said I should go on line, the trade goes through straight away, and money would be sent to my account. The funds were needed for 21st May 2014, I traded on 16th May, and at the end of transaction I was told they could not send money through bacs, and it would have to be a cheque, (by this time you are unable to cancel your transaction). Crest form sent to me by 2nd class post to sign and return with… Read Full Review

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★☆☆☆☆

“I wish I knew then what I know now!!”

Written on: 21/05/2014 by abbeylands (6 reviews written)

Poor, poor servcie - and not cheap either. Wanted to sell a few shares to give daughter the cash. Couldn't do it online so rang through. Everyhting seemed fine, although the charges were extraordinarily expensive. However I assumed that the service would match the price - big mistake, HUGE MISTAKE. 1. Trade made on 7th May 2. Crest forms arrived 1week later - posted 2nd class mail on the 13th May. 3. Returned Crest forms with certificate same day they arrived the next - recorded delivery. 4… Read Full Review

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★☆☆☆☆

“Late payment of Pension”

Written on: 09/05/2014 by bgPadilla94 (1 review written)

Repetitive late payments of my corporate pension by mail, unfortunately they have control after being sub contracted by a government department. bad administration of corporate pensions. Zero confidence in their mission statement… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 14/02/2014

Wow, wish I did not have to use this service. Awful log in, the worst I've ever dealt with, and you can never trade online. RUBBISH… Read Full Review

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★☆☆☆☆

“not the right place for share dealing”

Written on: 23/01/2014 by FAZ-2013 (1 review written)

EQUINITI is the worse financial company to deal with bad communication bad customer service and send me cheque and ask for cancelation and they confused do not put your mony in this company… Read Full Review

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★☆☆☆☆

“Totally Braindead Knobheads”

Written on: 17/01/2014 by pgh570 (1 review written)

Having recently carried out a number of transactions with Shareview it seem they willfully go out of their way to screw up everything they do. The website is appalling. You then spend 8p/minute for the privilege of telling them what they've got wrong. You then wait a fortnight for another bit of paper to arrive ....they don't do anything via email BE WARNED ....Stay well clear, if only just for your sanity… Read Full Review

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