Equiniti Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Utter cretins”

Written on: 24/07/2014 by jhaunton (1 review written)

I am the executor of my mother's estate. She only had a few shares in 3 companies (BT, Santander and Lloyds/TSB) so I had hoped it would be a simple thing to transfer their ownership to the nominated beneficiaries but no. So far the process has taken 6 months and involved about a dozen letter exchanges (I am based in Australia so each exchange takes about 2 weeks, phone calls are not all that practical given the need for hardcopys of death certificates etc and the time difference. BTW How… Read Full Review

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★☆☆☆☆

“Equiniti - Do Not Use!”

Written on: 29/05/2014 by BrooklynnMunro (1 review written)

I needed to sell shares to fund a house purchase. Spoke to an agent on the telephone who said I should go on line, the trade goes through straight away, and money would be sent to my account. The funds were needed for 21st May 2014, I traded on 16th May, and at the end of transaction I was told they could not send money through bacs, and it would have to be a cheque, (by this time you are unable to cancel your transaction). Crest form sent to me by 2nd class post to sign and return with… Read Full Review

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★☆☆☆☆

“I wish I knew then what I know now!!”

Written on: 21/05/2014 by abbeylands (4 reviews written)

Poor, poor servcie - and not cheap either. Wanted to sell a few shares to give daughter the cash. Couldn't do it online so rang through. Everyhting seemed fine, although the charges were extraordinarily expensive. However I assumed that the service would match the price - big mistake, HUGE MISTAKE. 1. Trade made on 7th May 2. Crest forms arrived 1week later - posted 2nd class mail on the 13th May. 3. Returned Crest forms with certificate same day they arrived the next - recorded delivery. 4… Read Full Review

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★☆☆☆☆

“Late payment of Pension”

Written on: 09/05/2014 by bgPadilla94 (1 review written)

Repetitive late payments of my corporate pension by mail, unfortunately they have control after being sub contracted by a government department. bad administration of corporate pensions. Zero confidence in their mission statement… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 14/02/2014

Wow, wish I did not have to use this service. Awful log in, the worst I've ever dealt with, and you can never trade online. RUBBISH… Read Full Review

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★☆☆☆☆

“not the right place for share dealing”

Written on: 23/01/2014 by FAZ-2013 (1 review written)

EQUINITI is the worse financial company to deal with bad communication bad customer service and send me cheque and ask for cancelation and they confused do not put your mony in this company… Read Full Review

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★☆☆☆☆

“Totally Braindead Knobheads”

Written on: 17/01/2014 by pgh570 (1 review written)

Having recently carried out a number of transactions with Shareview it seem they willfully go out of their way to screw up everything they do. The website is appalling. You then spend 8p/minute for the privilege of telling them what they've got wrong. You then wait a fortnight for another bit of paper to arrive ....they don't do anything via email BE WARNED ....Stay well clear, if only just for your sanity… Read Full Review

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★☆☆☆☆

“Equiniti Shareview - Investment Account”

Written on: 13/01/2014

I am always sceptical of these reviews however I wish I'd found this website before I entered into an agreement with the online Shareview service. This system is not fit for purpose, they've just upgraded their software (the old system was full of flaws) but this new system wasn't even ready for rollout. It should never have happened. I've had nothing but problems from start to finish and I feel sorry for their telephone staff who have to take calls of complaint all day. DO NOT TOUCH THIS… Read Full Review

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★☆☆☆☆

“Share selling service down - Only option is postage at...”

Written on: 12/11/2013 by mspb (1 review written)

I had the most ridiculous call call with Equinity who told me that all their fees have now gone up to 1.75% HOWEVER .... their phone service is now down... AND their Online service is also down.... with no forecast as to when it will be up again! So I now have the choice to do a sale with a 1.75% fee AND a £50 minimum! … Read Full Review

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★☆☆☆☆

“Equiniti did not sell my shares by automated phoneline. ”

Written on: 12/11/2013 by Rigson (1 review written)

Sold my Royal Mail shares by automated phoneline on 6th. Nov. No cheque, phoned helpline , told they had not been sold. They have now dropped. Does not seem to be anything I can do. Very angry, very frustrated… Read Full Review

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★☆☆☆☆

“It can't be incompetence...”

Written on: 05/11/2013 by xerocomus (1 review written)

Sent a share certificate for Royal Mail shares when I requested nominee account. Then took ten days to convert share certificate into a nominee account (not 1-5 as advertised). Now discover that they don't recognise my shareholder reference to allow me to trade via telephone at £7.50. These are precisely the tactics a company would adopt if they were trying to bounce you into using their £45 trading facility. Steer clear… Read Full Review

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★☆☆☆☆

“Pitiful excuse for a company”

Written on: 01/11/2013 by benjamgi (1 review written)

Their whole handling of the Royal Mail share issue has been a disaster. Like many others I requested a Nominee account and got a share certificate. When I tried to sell the shares via the Automated Phone service it told me by reference number was invalid, so I ended up selling the shares online in the end for an extorionate fee of £45. They failed to send me a Crest Transfer form, so I then got a very rude letter 10 days letter threatening all kinds of financial and legal penalties. They are… Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 29/10/2013

Ordered nomenee account, received cert. My wife never received either emai for trading or cert. Total shambles… Read Full Review

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★☆☆☆☆

“awful service and possibly fraudulent”

Written on: 28/10/2013 by TONY172026 (1 review written)

Family made 4 applications for RMG shares all the same two come as certificates when nominee requested for all. The two nominee holdings sold instructions given at 8 45am guranteeing a sale by 11am but the price they have sold at was nowhere near the lowest price they traded at between 845am and 11am. Some 20p per share short. Will be making a gormal complaint they are rip off merchants. DO NOT USE THEM… Read Full Review

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★☆☆☆☆

“EQUINITI SHAREVIEW ACCOUNT”

Written on: 26/10/2013

Trying to set one up and the FAQs so called 'Help' is worse than uaeless. Older share certificates do not seem to have the required 11 digit Reference number. Any advice welcome… Read Full Review

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★☆☆☆☆

“Constant problems with accessing acount and selling shares”

Written on: 26/10/2013

I would not recommend Equitini to my worst enemy; absolutely useless service, I cannot trade my shares, reach anyone on the phone, get any advice that makes sense. Avoid!… Read Full Review

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★☆☆☆☆

“never again”

Written on: 25/10/2013

received share certificate when definitely opted for nominee service, yet their "system" says not. I suspect the reason is they receive £45 commission to sell certificated shares versus £17.50 or less for sale through nominee service; I have made a complaint to the FCA to examine Equiniti "systems & controls" hopefully they will be investigated, fined and refunds issued… Read Full Review

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★☆☆☆☆

“ROYAL MAIL SHARE FIASCO”

Written on: 25/10/2013 by Molly1607 (1 review written)

Purchased Shares through this Company, sent out eventually by post. Now Certificates have been lost by Royal Mail in transit to our brokers! Phoned Equiniti who assured me they would send a letter of indemnity first class in the post. Now told it would be at least 5 working days as "different departments deal with different things" - no kidding! Shocking service. Would certainly never ever deal with them again… Read Full Review

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★☆☆☆☆

“Still waiting for £8500 to be returned to my bank a/c”

Written on: 25/10/2013 by Psar (1 review written)

Got share certificates I did not ask for. Still have not got my money returned. Have spent hours on the 8p a minute call centre line. Spoken at length to team leaders managers and even to the CEO when in desperation I googled equiniti CEO moblie and left a message on his phone. He returned my call with grand promises but still no refund. Basically all he did was get head of equiniti complaints to phone me who just repeated that I had been refunded when I have not. I am now waiting at their… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 24/10/2013

Just sold my Royal Mail Shares. Absolutely amazed how difficult Equiniti made this. Log in, find my shares, then follow a tortuous route to find after 10 minutes how to sell them. Icing on the cake was that even though they show my bank details on their website, the pay to bank note said I would need to send a blank cheque with cancelled written on it for them to verify my details!… Read Full Review

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