Card One Banking Reviews - www.cardonebanking.com

★★☆☆☆
2.4 / 5
28
39% of users recommend this
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Latest Reviews

★☆☆☆☆

“STAY CLEAR!!!!”

Written on: by AlexIJ (1 review written)

Personal or Business stay clear! This is a extremely unprofessional company with unprofessional rude call handers! Remember these people have no understanding of business and follow a robotic script with no understanding. Do not make the mistake of wasting your time with Card One, find an alternative!… Read Full Review

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★☆☆☆☆

“Stay clear they are a joke”

Written on: by Donnalamb (1 review written)

This company preys on the vulnerable.they charge a monthly fee for what.NOTHING… Read Full Review

Coelusmedia's Response to Donnalamb's Review

Written on:

Hi there,

We're currently running an extended news piece for a National Broadcaster where we'll be exposing Card One Bank. Could you send us details of your complaint - we'd love to get a statement from you. You can contact us on twitter or contact us via email.

Thank you!

Coelus Team

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★☆☆☆☆

“The worst bank for any small business. Simply avoid”

Written on:

Simply not worth it! Time after time there is always a problem. We are a small company with no support from Card One at all. Whenever there is a problem, they are unable to help. They also never communicate if there is a problem in the first place until you have gone ahead and made a transfer or attempt a payment. Unnecessary blocks, temporary holds, waiting times, payment processing... the list can go on. I would recommend all to steer clear, especially if a start up business like… Read Full Review

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★☆☆☆☆

“Blocked account”

Written on: by RoryLeach207 (1 review written)

One of my customers paid various invoices into my account. I contact CardOne to find my Account is blocked to me (but not to people paying in it seems). CardOneBanking demanded copies of said invoices by email and then say someone will call me to release the block ... You also pay a fortune if you use a mobile phone to contact them ... Avoid like the plague is my advice, you are better off with a mattress. Meanwhile I risk missing my mortgage mayment whilst my money is tied up with them… Read Full Review

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★☆☆☆☆

“Very Bad Customer Service”

Written on: by Wileyvm125 (1 review written)

I would advise anyone to avoid card one banking as the customer service is appalling.MMy card was blocked without warning,with a balance of more than a few grand in my account On contacting them,& veryfing my I'd I was still unable to get access to my funds which has had a devastating effect on my well being with no compassion on their part as to my predicament Asked to send in proof of my address which I did and till present locked out of my money &account. Which has resulted in me being… Read Full Review

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★★★★☆

“customer service”

Written on: by 15Cole (1 review written)

whilst Card One do provide an amazingly good service , with very quick , virtually immediate responses and confirmations of card transfer and deposits into the account and payments out of the account , their customer service side is less than adequote as example I sent two emails within 7 days of each other asking for specific card cash with drawal information , the second email email politely asking for the courtesy of a reply to my first email , no one replied. and in therefore resorting to… Read Full Review

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★★★★★

“fantastic business account”

Written on: by Darrelle494 (1 review written)

Opened a account for my new ltd company when not successful at a high street bank. service has been excellent. Only downside is max daily spend on mastercard but most times use bank transfer instead. I opened my business account in jan 2014 have had no problems at all Staff on phones are excellent many thanks Nuglas… Read Full Review

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★☆☆☆☆

“Shockingly Bad”

Written on: by Stevensonch328 (1 review written)

Shocking service, first they tell me I cant open my account until i pay the "promo" offer of £4.99 so i can get 3 months free, they then tell my wife there is no promo offer when she tried to open an account 30 mins later. Spoke to the so called "team leader" who sounded like she had no idea what she was talking about, she kept going round in circles, in what i believed to be an attempt to get me confused, so i would just go "ah ok then" My account manager talks to you like something you… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: by Tomasf254 (1 review written)

Poor customer service, DO NOT call back at all. The adviser was very rude and not helpful. In essence, I was telling them how to do their job. They also wanted to charge me £250 for a further application which is disgraceful. … Read Full Review

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★☆☆☆☆

“awful service”

Written on: by Anastasiav1956 (1 review written)

My partner has an account with them not only did he have no access to his money for nearly a week due to ( we were told) an error when trying to update the system our rent showed as going out to the right account only to get our landlord saying it did not go in and us to contact the bank for them to tell us they were having trouble with it being directed to the right people since doing this update took 10 days to get money back into his account to be paid directly out again when we had asked… Read Full Review

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★☆☆☆☆

“review”

Written on: by Medina240 (1 review written)

Funny how when a bad review is made there is a good one that tends to follow... Its a rubbish banking company that's all there is to say. If you ignore the bad reviews its your fault when it goes bad for you… Read Full Review

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★☆☆☆☆

“I needed a business bank account. I thought it was a...”

Written on: by Muney (1 review written)

I needed a business bank account. I thought it was a easy as they said. First you have to pay a £55 fee and you are guaranteed to be accepted or so they would make you believe. I applied and paid (some how expecting there claim that they can open some accounts within 3 hours) the £55. So on the online form I was told I would be contacted they can't open it right away, after maybe a few days I got a call from card one banking requesting a business plan. So I sent them the business plan (… Read Full Review

Dan3010's Response to Muney's Review

Written on:

Thanks for your review Muney, I was looking into opening a business account with one card because of my muck credit rating (caused by a very messy divorce!!) but I have taken your comments on-board and I will be keeping clear
Dan

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★★★★☆

“Excellent”

Written on: by McMahanuc177 (1 review written)

I have been with this Bank for 4.5 years. I've never had any problems. When I've called customer service, I have never been kept on hold for more than 2 minutes, the staff have always been helpful and polite. I don’t use the standing order facility preferring to pay the majority of my bills using my card. If I had to say there's a downside, it would be the amount of time it takes to load your card. But after 4.5 years, I am used to this, I plan ahead and estimate how much roughly I'm… Read Full Review

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★☆☆☆☆

“I have a large sum of money in an account with these...”

Written on: by johnmc123 (1 review written)

I have a large sum of money in an account with these people. They are refusing to release the money to me. Please don't do business with them you will lose your money… Read Full Review

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★★★★★

“Perfect for the right person!!”

Written on: by S.brown (1 review written)

After being with a couple of banks in the past, I have always (unfortunately) incurred hidden bank charges for overdrafts or bounced payments. This account is literally a life saver for me! I receive free texts when my bills are due and when they have been paid and even when they haven't, and there is a guarantee of never incurring bank charges as you cant go into a negative balance. After reading reviews on here I was thinking twice, but I guess it just wasn't for them. If your fed up of the… Read Full Review

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★☆☆☆☆

“Liars liars ”

Written on:

I just opened a card one account my money was meant to of been In nothing it's seems to of disappeared of the face of the earth can't even ring them to 8.30 to find out where my money had gone I had a feeling they wouldn't give me my money now I know never to go against my guy instinct haven't even got to use the Account yet and already got to close it… Read Full Review

Hassanbirmingham's Comment

Written on:

the most rubbesh bank in the world

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Sjsw's Comment

Written on:

I completely agree with with this person, LIES, MIS-SELLING, and DECEIPT are the only adjectives i can use about these people. COMPLETE AND UTTER SHISTERS

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★☆☆☆☆

“Rude Rude Rude!!”

Written on:

Card One Banking Stay away! I opened an account with card one banking about 8 months ago. I really needed another account to seperate my finances. I haven't been able to use the account in any way at all. Lots of teething problems setting up online capability. I used to call them up and I was dealt with reasonably civilized. It's when you actually have a problem that it all falls apart. No direct debits with this account, all my standing orders didn't work either. I was told the only… Read Full Review

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★★★★★

“Great Account”

Written on: by happcamper2013 (1 review written)

Helped me separate my money so i knew what i had to spend each month and what i needed to keep for my bills. Yes £12.50 a month but better than paying charges monthly from my barclays account where sometimes i could pay £50 amonth. Life saver, and they tell me they should have direct debits soon aswell which is great. Staff there are really friendly and always willing to help and go the extra mile if needed, i was on the phone to a young lady till 7:20 the other week even though they closed… Read Full Review

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★☆☆☆☆

“Stay away - there are alternatives”

Written on: by Johnboy024 (1 review written)

Due to adverse credit, I decided to join the "bank". Firstly they are not covered by the FCA money guarantee so if they go bust you loose your money. A simple search on companies house and you will see what I mean. This is public information and seriously worth a look. Charges £12.50 a month to do nothing 15p for a computer generate SMS BALANCE £3.50 for a pay in book with 12 bits of paper Can't recall the charges but charge you to transfer money, Between £3.50 and £10 10p minute to… Read Full Review

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★☆☆☆☆

“DISGUSTING SERVICE”

Written on:

This company will decline your card, when in credit, and still remove the funds from your account. You are left without your purchase and no money in your account. Try and explain to them the problem....the inexperienced clueless staff members then hide behind legislation, call you a liar, then keep your money! It is a disgrace and a joke! Do not go near them unless your want to get mugged off by idiots who take money… Read Full Review

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