Card One Banking Reviews - www.cardonebanking.com

★★☆☆☆
2.1 / 5
56
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Latest Reviews

★★★★☆

“Fed up with the high street banks.”

Written on: 27/01/2017 by MinaBurnham (1 review written)

Had a cardonebanking account for a short while and can honestly say it works very well for me. The account works as per their web site, non of my money goes anywhere without I get a text message, even get a text message when money paid in, great. When I request my card be loaded, its loaded and a text message tells me when its ready to use, and when I need to see my spending, there it is on line, where I spent it, when, and how much. It works for me and I would recommend it… Read Full Review

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★☆☆☆☆

“Not keen on retaining customers, are they?”

Written on: 12/01/2017 by Stuart468 (1 review written)

I lost my password when I moved house recently. I rang CardOne up to request a new one, and was told that I needed to provide proof of my new address. I have sent several letters since the end of November, all of which they refused. They said my Voter's Roll confirmation looked like it had been photocopied. They never had any doubts about my identity on the phone, though. In the end, I asked for a final statement so I could close it, but they refused saying there was now a block on the account… Read Full Review

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★☆☆☆☆

“Disgrace of a bank targeting vulnerable people ”

Written on: 09/01/2017 by Jamya391 (1 review written)

Disgraceful I wish I'd of listened to people's reviews online before joining your bank. It's disgusting how you charge an arm an a leg just for checking your balance, phone calls etc. You have got people in a trap because you know they either have bad creditor bad history and I tell you something now I wouldn't recommend you to anyone in a million years and I shall be closing my account down once I go elsewhere… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 05/01/2017 by Rafael304 (1 review written)

I've had nothing but problems with this company nothing is simple always an issue will arise. The charges are a rip off and also very limited into helping you with issues. Such a regret all I've had is problems after problems… Read Full Review

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★☆☆☆☆

“FAKE BANK XMAS & NEW YEAR RUINED AFTER DEPOSIT...”

Written on: 04/01/2017 by Hays147 (1 review written)

This bank ruined our Christmas and new year as I had money transferred into this account but then could not get a balance when I tried calling their number and all over the bank holiday, so when I finally got through to them today to find out what was going on they said we have locked your account and have taken your clear balance of over £355.00 after the money transfer had gone in as you have given your card details to someone who has now drawn out in excess of £2000.00 Yes IN EXCESS OF TWO… Read Full Review

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★☆☆☆☆

“protection”

Written on: 23/12/2016 by mickmac68 (2 reviews written)

i am disabled bad eye sight and i pay a fee to card one banking but what do i get ? i have been a VICTIM of fraud on my account so i have reported to the police but i have been left with 23p to last me 2 weeks and card one say they wont put back my money i noticed the fraud transactions due to go out but they would not stop them the dwp said the bank should put back my money because i am now in hardship so i have just joined another bank and reading the small print in my new account they tell… Read Full Review

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★☆☆☆☆

“Worst account ever and the most costly run by muppets”

Written on: 23/11/2016 by Lukeyboyes (1 review written)

One of the most unhelpful organisations I have ever had the misfortune to use. Very quick to misquote non existing terms and conditions at you to justify their ineptitude and when they are caught out they simply refuse to talk to you. There is a word to describe them but I'm not allowed to use it here. The best advice I can give to anyone even remotely thinking of going to them for what they laughingly call service is DONT. I guarantee that if you do you will regret it and at some point they… Read Full Review

By Cardonebanking

Written on: 24/11/2016

I'm extremely sorry you feel this way, without the knowing the details of your complaint I can't comment directly but I hope your complaint is being dealt with efficiently.

If there is anything else we can do to help in any way, please do not hesitate to contact us.

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Lukeyboyes's reply to Cardonebanking's Comment

Written on: 24/11/2016

No it's not they refuse to allow me to complain over the phone , even the ombudsman is having a hard time , I opened my account a year ago , now I have to prove my residency they blocked my account and refused me to get to my invalidity benifit quoting temprms and condition even this I got your t&c no where does its state you can susspent accounts and withhold fund over address discrepancy , all I have been met with is dont care won't care and not interested even when I pointed out I need my money fir food and heating bill as I have Lund disease I got told by CARD ONE BANKING. That's not their problem and then quote t&c 1.5 , which states nothing about suspending g account due to a small address discrepancy,

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Lukeyboyes's reply to Cardonebanking's Comment

Written on: 24/11/2016

I really don't believe you actually care , all the responses to the very unhappy customers just seems to be lip service to make it look like cardonebanking care , but when you contact card one banking the staff and customer service complaints manager really couldn't give damm just keeps quoting t&c ,

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Lordgresham's reply to Cardonebanking's Comment

Written on: 12/01/2017

I have had a taste of my complaint being dealt with efficiently by Cardonebanking, and my advice to Lukeyboyes is have no more to do with this badly-run organisation.

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★☆☆☆☆

“Ruined my weekend”

Written on: 11/09/2016 by LucaFigueroa (1 review written)

having finally got a weekend off work, I tried to put money onto my card from my current account yesterday at 11am, the automated phone system claims my funds will be available within one hour, it is now close to 2pm on Sunday and my money is STILL not available. I have not had any money during this time, ruining my weekend and also made me unable to buy a birthday present I had planned to get. In addition, the £12.50 monthly charge is ridiculous for an account that doesn't function to its… Read Full Review

By Cardonebanking

Written on: 10/11/2016

Thank you for taking the time to leave your review, I can assure you that this is a very rare circumstance and card loads are made within the hour, 24/7. I hope this is now rectified and that you won't have this problem in the future.

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Lukeyboyes's Comment

Written on: 23/11/2016

Go to the ombudsman I have had to and they are investigating them

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Lukeyboyes's Comment

Written on: 23/11/2016

Go to the ombudsman I have had to and they are investigating them

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★☆☆☆☆

“Shocking Customer service and a blocked card for no reason”

Written on: 07/09/2016 by jasonlc (1 review written)

I opened my account with cardone banking around a month ago. The card took nearly 3 weeks to arrive with me. I then had to ring an overpriced phone number to get my pin number. Then thew same overpriced number to get an online password sent out which still has not arrived. Today I have had some money paid in to my account which the bank has accepted. I then tried to use the money to no avail. Upon ringing the overpriced phone number again I have learnt that they have put a block on my card… Read Full Review

By Cardonebanking

Written on: 10/11/2016

I'm very sorry you've had problems in opening your account, I can't comment on your particular case but we do have to comply with certain regulations when cards cannot be delivered etc - this is for your safety so your account is not compromised. I hope that this issue has now been resolved for you.

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Jasonlc's reply to Cardonebanking's Comment

Written on: 24/12/2016

It has been resolved by me not using your banking service and it has been my best financial decision of 2016. I will never atempt to use this business in the future and have passed my experiences on to work colleagues and friends and family. Absolutely ridiculous business I have had to ever deal with. Hopefully the financial ombudsman will shut this business down sooner rather than later

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Mabintu's Response to jasonlc's Review

Written on: 24/12/2016

I opened an account with card one banking online. while opening my account online i had already placed my address down onto the application and everything had gone through. Card one banking now sent me my sort code number and account number by via text to confirm that my bank account has been open, they also mention on the text message that my card will be arriving soon. i waited up to almost 2 weeks... which is very bad. I decided to give them a call to find out why my bank card is taking so long, they now told me it is because i have not put my door number so i ask them what can i do to sort out the situation they now told me i need to send it a proof of address which can be a letter from my GP or a letter from my college, they also mention and said it can be any letter with my address on it and the letter has to be 3 months old. So i did everything they told me to do and i got a terrible out come reason for that is because i rang in the next day and they told me a different story all together that they do not take letters that are 3 months old it has to be 2 weeks old. so i got a letter that was a week old from my GP again and i sent it off to them and now they are telling me that they do not take letters that are from your GP. honestly i am tired i need that money to travel for Christmas and my landlord wants to kick me out cause i have not paid my house rent plus i have explained what i am going through please all i want to do is to make a transaction to my cousin account but if anything happens to me i will send you guys to the police because it is not fare my full address is there if i didn't mention my card not coming they wouldn't have even know. please i need to get this sorted before christmas

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★☆☆☆☆

“Worst company ever.”

Written on: 19/08/2016 by Brady205 (1 review written)

Recently opened an account with them, transferred funds over from Paypal to pay for a plane ticket - Funds never hit the card, funds now currently in Limbo. Cardone say its Paypals problem, Paypal say its Cardones problem. Card one are withholding my money without giving it back to me in a moment of urgency for flight booking. Paypal transaction is completed and they have the money on their end, but won't return it. It isn't their money, it's mine. Tempted to get the police involved in this… Read Full Review

By Cardonebanking

Written on: 10/11/2016

Unfortunately we do have certain issues with PayPal, but all of our staff are trained to deal with this as efficiently as possible for our customers. I'm sorry you feel this way, please let us know if there is anything we can do.

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★☆☆☆☆

“They fleece the vulnerable ”

Written on: 15/08/2016 by AbramStrong337 (1 review written)

I only signed up to this account as the very last resort, as no one else supports low credit applicants or bankrupts. Card One knows this themselves, and instead of helping you get back on track, they fleece you for every penny instead. Everything that you would normally get for free, they charge your for! Want to check your balance? Yep that's 10p Want to send a BACs? Yep, 7.00 or £15.00 Want to take money of your card back into your account? Yep that's £5 too. And on top of that its… Read Full Review

By Cardonebanking

Written on: 10/11/2016

I'm very sorry you feel this way about our account. We are certainly aimed at the poor credit market, but we provide free options for all aspects of our account. We encourage our customers to conduct their account online, providing free next day transfers, free balance checks & immediate access to your statements. I hope you bank with us again in the future.

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★☆☆☆☆

“Tried using me card to find out it wasn't working this...”

Written on: 24/06/2016 by Choate121 (1 review written)

Tried using me card to find out it wasn't working this morning knowing there is money in account and seems none of your site or contact numbers are working would like a response ASAP please as away working with no funds… Read Full Review

By Cardonebanking

Written on: 12/07/2016

I'm very sorry you've had issues with your card, as the review sites aren't monitored, you're best contacting us directly. I hope you don't have any problems in the future and this has now been resolved.

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Jasonlc's Comment

Written on: 07/09/2016

You dont monitor your customer complaints email or your facebook page either. In fact the only thing you do monitor is our money going in to the account so you know when its best to block the account. Absolute rubbish company

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★☆☆☆☆

“Site error 503”

Written on: 22/06/2016 by Az2thekb (1 review written)

The website is down error 503. I am on holiday very very worried. Please help uregnt… Read Full Review

By Cardonebanking

Written on: 22/06/2016

I'm very sorry, we have had a system update so this may be the issue that you have experienced, this is all up and running now.

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Clarkec64's reply to Cardonebanking's Comment

Written on: 23/06/2016

I have tried to withdraw monies from the cashpoint I normally use and after I enter my pin it shows ???? I have never seen this before. I have funds in my account so why can I not have my money? I cannot check my statement online either as is saying no transactions which simply isn't true. Very disgruntled customer.......with no money??

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Clarkec64's Response to Az2thekb's Review

Written on: 23/06/2016

Is there a problem with Card One Banking as i have just tried to use my normal cash machine and when i enter my pin it keeps responding with the symbols ???
I have tried twice and it keeps saying the same. I have funds in my account so why cant i withdraw my money??

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★☆☆☆☆

“Disgusting ”

Written on: 13/04/2016 by Damon206 (1 review written)

Charge you to use an ATM charge you to use your own money absolutely disgusting how they can get away with this and not inform customers. £10 to transfer money aswell as charging you for the account. Wouldn't touch with a barge pole… Read Full Review

By Cardonebanking

Written on: 03/05/2016

I'm sorry you feel this way; there are certain charges which will have been explained to you when opened the account, however many of your day-to-day banking can be done for free online and cash can be taken out for free over the counter at Barclays or via cashback at many major supermarkets. I hope this helps.

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★☆☆☆☆

“DISCRIMINATED BECAUSE I LEAVE IN A BLOCK OF FLATS”

Written on: 11/03/2016 by disastrous (1 review written)

Sad but true. Everything was going fine until Cardone Banking tried to deliver a bank card. Because I did not receive the card they closed my account down after I explained that I share the main entrance and one letter box with 6 other families, i.e a block of flats. My mail is not safe because people sometimes meddle with other peoples mail. My goodness, upon hearing that, they immediately closed my account, no explanation, nothing. I f anyone knows who governs this foolish company, lets close… Read Full Review

By Cardonebanking

Written on: 03/05/2016

I'm very sorry you feel that you have been discriminated against, I can assure you that this is certainly not the case. Unfortunately we do need to take security extremely seriously, and we do need to investigate into why an ordered card would get returned. I can't comment on your individual case however if you do wish to discuss the matter further, please do not hesitate to get in touch.

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★★★★★

“Excellent Business account and customer service”

Written on: 28/02/2016 by nsBrown57 (1 review written)

I started a Limited company in the UK after living abroad for over 10 years. None of the high street banks would give me an account. Card One Business account was my only option. They were actually very good. From Nov 2013 to Nov 2015, over £250,000 went through the account and I had zero issues. In fact, the one time I had a problem was transferring money to a personal account at one of the established banks and it was Card One that sorted it (they found the money that Halifax said did not… Read Full Review

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★☆☆☆☆

“AVOID AVOID AT ALL COSTS AVOID”

Written on: 04/02/2016 by 93Williams (1 review written)

This has to be one of my worst banking experiences of my life as I am in my 40'S and use to be a ex bank Manager, I joined this bank as I was attracted by it ease and accessibility and banked with them for many years, dutifully banked with them even though there customer service was appalling on many occasions staff would frequently raise their voice imply you were lying and just generally lie about things that had not been done the final straw came, when they made yet another mistake with a… Read Full Review

By Cardonebanking

Written on: 03/05/2016

I'm very sorry you feel this way about the account and our standard of customer service. This is something we pride ourselves on and take extremely seriously. If you'd like to discuss your matter further then please do not hesitate to contact us.

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 19/01/2016 by 75Mooney (1 review written)

I wished I had seen the review before I opened the account. Their staff are so rude and unhelpful. They could at least train their staff or employ staff who are happy to work. Their website is rubbish. You cannot login once you make a mistake. New login details take 10 working days and they don't care at all. Transfer of funds to another account cannot done at weekends but they remove the funds from your account. Then you are charged £10 for Monday and £3.50 for Tuesday payment. I have… Read Full Review

By Cardonebanking

Written on: 21/01/2016

I'm very sorry you feel this way about our account, you should have been made aware of our fees and timescales when you opened the account. We pride ourselves on our customer relations, so I'm surprised to hear that you've not received our usual standard of service.

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★☆☆☆☆

“I opened a account with cardonebanking and i received...”

Written on: 06/01/2016 by nasyer (1 review written)

I opened a account with cardonebanking and i received my card and on the same day i activated my card and after that i withdraw my Paypal balance to cardone account and after receiving payment cardonebank closed my account and they never replied me regarding that when i call to cardone then i found and now they are saying they will send this payment to Paypal and its already been more than 1 Month and i didn't receive my money, I request paypal and Paypal open a case and Paypal trying to… Read Full Review

By Cardonebanking

Written on: 18/01/2016

I'm sorry you've had this experience when opening your account. You can speed this return up by ringing our Customer Services team who will advise you the next action to take, many thanks.

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★★★★★

“Service”

Written on: 06/01/2016 by Isai355 (1 review written)

I have to say they are one of the best banks I have dealt with. When I ring up the response is virtually seconds. Everyone seems so helpful. As with any Company it is the staff that make that Company. Well done and keep it up… Read Full Review

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