The Wedding Shop, Selfridges Reviews

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★☆☆☆☆
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The Wedding Shop, Selfridges

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Latest Reviews

★☆☆☆☆

“Dreadful customer service, still waiting for some goods”

Written on: 07/02/2014 by lola3456 (1 review written)

The web selection was good and the site was relatively straightforward to use, which was why we decided to use The Wedding Shop over John Lewis. We now wish we hadn't. Some of the items our guests ordered turned out to be out of stock/discontinued lines. I guess that is fair enough but I struggle to understand why, over 4 months after returning from our honeymoon and finalising the order, we are STILL waiting for several goods to be delivered. None of them (e.g a wok) are unusual items that… Read Full Review

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★☆☆☆☆

“Rude staff makes this a terrible experience”

Written on: 20/03/2013 by Silversnapper (1 review written)

We have had nothing but problems with The Wedding Shop since we signed up. The staff are rude, not knowledgeable and extremely unhelpful. They don't respond to emails and when they do, it is just plain pathetic. The fact that some of the items our friends and family bought were out of stock is just appalling, and the delivery time is much longer than 10 weeks. Also when the delivery finally came, there were items missing in the boxes, when i emailed about this I got no reply!? And when I… Read Full Review

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★★★★☆

“Worth the wait”

Written on: 05/03/2013 by Lou5 (1 review written)

Was unsure whether to have my list with The Wedding Shop after reading these terrible reviews, however there were brands that we wanted that we would not have been able to get elsewhere. So we took the risk! First impressions were good and all the consultants were helpful and knowledgable. The choice was overwhelming. It was disappointing when some of the gifts we ordered were discontinued however we were told this could happen. Some items took a little longer to come in than the time frame we… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 28/02/2013 by njpdm (1 review written)

Started off well, good range of gifts and helpful customer services. As soon as people had handed over their money and we put in our order it went downhill. We are still waiting for some of our gifts and have been repeatedly lied to about when they will arrive, have now given up and asked for the balance to be issued on a selfridges gift card so we can draw a line under it. Do not use them, John Lewis may have a more limited selection but I have heard only good things about their customer… Read Full Review

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★★★★☆

“Great Service”

Written on: 06/02/2013

Loved being able to swap items after my Wedding. We decided to hold off ordering because we were moving house - really flexible. Great!… Read Full Review

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★☆☆☆☆

“Disaster - do not buy there”

Written on: 25/08/2012 by ingridchauvet (1 review written)

It has been a year since our wedding and most of the items have not yet arrived - a total of £1,250. This is money that our friend have bought present for us and we have not yet received any items? The mailing is automated so there is nobody to deal with the issue. … Read Full Review

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★☆☆☆☆

“Dreadful Service - avoid at all costs”

Written on: 04/04/2012

Total disaster - we were assigned a 'consultant' at The Wedding Shop who took on average a week to respond to emails, couldn't understand the simplest request, and made multiple, very basic errors. 7 months after the wedding we are still waiting for several gifts. It took threats to involve the CEO of both the Wedding Shop and Selfridges for them to get their act together. They don't look at your list as individual items, bought by your guests, but as a lump sum total of money spent, which… Read Full Review

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★☆☆☆☆

“A joke of a service”

Written on: 07/12/2011 by Dorian (2 reviews written)

Terrible from beginning to end. It has now been 7 months since our wedding and still some of the items (William Yeoward glasses) have not been delivered. We have been lied to and lied to time and time again about when they will be delivered. Once they have the money from your wedding guests they just don't care. I guess they work on the premise that we will never be customers again. One of the items - a crystal wine bucket - was damaged and faulty in the book. It took some convincing and… Read Full Review

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★☆☆☆☆

“Th Wedding Shop - don't touch with a bargepole”

Written on: 07/11/2011

Dealing with The Wedding Shop at Selfridges has been a massive nightmare. After the wedding the time came to order the gifts and I discovered that suddenly quite a lot of the items on my list had gone up in price, some as much as 40% (tellingly all the crockery had risen by 20%, which would have been a huge increase had I gone with the full 10 place settings that I initially planned). Needless to say I didn't order any of the things that had gone up in price, especially as I was told rather… Read Full Review

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★☆☆☆☆

“Pushy service. Can't deliver. Items out of stock. ”

Written on: 11/05/2011

Pushy service. Can't deliver. Items out of stock.
Poor all round really.

Be advised - do NOT use this company, it will just end in tears!
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★☆☆☆☆

“The staff are very rude. They hold onto the money for...”

Written on: 04/03/2011

The staff are very rude. They hold onto the money for months and must be chased for the gifts to arrive. 8 months after our wedding and only after we sent emails asking where our gifts were we were told some of our gifts were out of stock. I regret we had our list with them. DO NOT DO IT, GO ELSEWHERE… Read Full Review

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★☆☆☆☆

“We used Weddingshop.com independently of Selfridges,...”

Written on: 24/02/2011

We used Weddingshop.com independently of Selfridges, but our experience has been no better than others'. Extremely slow delivery time, a number of items out of stock, very cunning terms and conditions that allow them to hang on to your money despite the fact that items promised are no longer available etc. etc. Strongly advise against using them. We had a separate list with thevintageweddinglist.co.uk and everything was delivered to us within three weeks of our wedding in perfect condition… Read Full Review

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Guest's Comment

Written on: 02/06/2011

we also used it independently, and had the exact same problem!! with the added bonus that most of our plates arrived broken!! the best advise to everyone is, DO NOT USE THIS COMPANY!

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★☆☆☆☆

“We had our wedding in July and it is now Feb and we...”

Written on: 07/02/2011

We had our wedding in July and it is now Feb and we are still waiting on gifts to arrive. The most upsetting thing is that we have now just been told that several gifts are no longer available. Wish we had known this earlier as it is embarassing to have to inform our guests at such a late stage. I would not have expected this service from Selfridges. Certainly think twice before choosing this store. They need alot of chasing from you too!… Read Full Review

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★☆☆☆☆

“Our wedding was in October, it's now February and the...”

Written on: 27/01/2011

Our wedding was in October, it's now February and the shop still don't have all our items... apparently there's nothing we can do. They won't chase their suppliers for us.

We had 2 wedding gift lists. The other was with John Lewis and although at the time we complained about them being slow we did receive everything in December. In hindsight that was quick. I wish we'd ordered everything through John Lewis now!… Read Full Review

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★☆☆☆☆

“I would agree entirely with the other review on this...”

Written on: 08/03/2010

I would agree entirely with the other review on this site. Absolutely appalling service and we still haven't received everything from our wedding which was 6 months ago. Avoid using this company if you want minimal hassle with your list, although you would expect this as a given from a company based in Selfridges.

If you do choose to go with them, read their terms and conditions carefully as they allow them to get away with rather alot… Read Full Review

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★☆☆☆☆

“The service that we received from The Wedding Shop was...”

Written on: 28/02/2010

The service that we received from The Wedding Shop was absolutely appalling. We placed the order for our gifts in Mid September. We finally received our gifts on 26th February. We also had about 15 items that they said were out of stock around 10 weeks after placing our order, and quite a few items were broken and faulty. We re-ordered straight away, only to discover a month or so later that this order was not processed. This is a small part of the problems that we experienced and i would not… Read Full Review

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