The Wedding Shop, Selfridges Reviews

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★☆☆☆☆
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The Wedding Shop, Selfridges

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Latest Reviews

★☆☆☆☆

“Horrible people”

Written on: 27/10/2016 by RossiItalian404 (1 review written)

It's unbelievable this shop is still in business. The way they treat their costumers and the vague clauses in their contracts (and return policy) they try to enforce are ridiculous and the audacity of which is only superseded by the arrogance and sheer dishonesty and disinterest of the staff. My advice is to steer well clear of this company… Read Full Review

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★☆☆☆☆

“absolutely dreadful - anyone else must be better”

Written on: 17/01/2016 by AdamandSara (1 review written)

This website is a total waste of time and a joke, which I am astounded that Selfridges would associate themselves with. They don't offer any of the specials or discounts available on the same products at Selfridges at the same time. They also TAKE UP TO TWELVE WEEKS in theory and SIXTEEN WEEKS in actual practice for a straightforward delivery. They must have the finest working capital situation in the business world. And that's before you talk about the dreadful website and non-existent… Read Full Review

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Anne-Mariejenkins's Response to AdamandSara's Review

Written on: 31/05/2016

Firstly, I would like to offer my sincere apologies for the delay in providing a response to your review. This review has only just been brought to my attention, and upon reading your comments, I wanted to take the opportunity to reach out to you immediately.

I am extremely disappointed that the service that you have received from The Wedding Shop has been so disappointing. The Wedding Shop is under new management and it is my absolute expectation that all of our customers, both couples and guests, are offered exceptional service at every point of their interaction with us. In the past three months, we have relaunched our website to focus on the end user experience. Our Technical team are also fully engaged to constantly refine its functionality based on any customer feedback that we receive. Amongst many other improvements, we are also investing heavily in a dedicated Customer Care department that is focused on providing an exceptional service to all our valued clients which they, of course, deserve before and after their wedding.

I would be immensely grateful of the opportunity to discuss your experience with us in more detail and would kindly ask if you would send an email to us quoting ‘Review Centre’ in the subject line. The Head of the Customer Care team will ensure that your message is passed directly to myself so that I can contact you personally at a time that is most convenient to you.

I very much look forward to hearing from you.

Kind regards,

Anne-Marie Jenkins

Managing Director

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★☆☆☆☆

“Total rip off and disgusting service. ”

Written on: 06/12/2015 by Allanfrei (1 review written)

As the other review below indicates RUN FAST, I wish I had seen this before we signed their terms and conditions. You think that it will have the same service as Selfridges but this is not correct at all. You sign, they give you prices and then they go up. Exactly the same item may be on display in Selfridges on sale but they will never give this discounted price and never go on sale. They totally hide behind their terms and conditions and treat you as an inconvenience, once signed. We… Read Full Review

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★★★★★

“Best choice and service!”

Written on: 13/05/2015 by Donahuemj41 (1 review written)

We were looking for a flexible service as we were planning to buy a house after the wedding and didn't know what we would need. We had been to nearly evry wedding list service in town and just felt like we would have to do all the work ourselves, until we went to Selfridges. Our consultant helped us a build a list but explained we could change our mind after the wedding and didn't need to place our order right away. We only found our dream house more than a year after our wedding and once we… Read Full Review

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★☆☆☆☆

“Run fast!”

Written on: 31/12/2014

They get you in, give prices and then the prices go up. You then are completely locked in by their terms and conditions. You may want a pot that on the main floor is on sale, but NO, they wont give you the discount price! Total rip off and never ever use them. I wish i had read the reviews before going there. … Read Full Review

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★☆☆☆☆

“Dreadful customer service, still waiting for some goods”

Written on: 07/02/2014 by lola3456 (1 review written)

The web selection was good and the site was relatively straightforward to use, which was why we decided to use The Wedding Shop over John Lewis. We now wish we hadn't. Some of the items our guests ordered turned out to be out of stock/discontinued lines. I guess that is fair enough but I struggle to understand why, over 4 months after returning from our honeymoon and finalising the order, we are STILL waiting for several goods to be delivered. None of them (e.g a wok) are unusual items that… Read Full Review

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★☆☆☆☆

“Rude staff makes this a terrible experience”

Written on: 20/03/2013 by Silversnapper (1 review written)

We have had nothing but problems with The Wedding Shop since we signed up. The staff are rude, not knowledgeable and extremely unhelpful. They don't respond to emails and when they do, it is just plain pathetic. The fact that some of the items our friends and family bought were out of stock is just appalling, and the delivery time is much longer than 10 weeks. Also when the delivery finally came, there were items missing in the boxes, when i emailed about this I got no reply!? And when I… Read Full Review

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★★★★☆

“Worth the wait”

Written on: 05/03/2013 by Lou5 (1 review written)

Was unsure whether to have my list with The Wedding Shop after reading these terrible reviews, however there were brands that we wanted that we would not have been able to get elsewhere. So we took the risk! First impressions were good and all the consultants were helpful and knowledgable. The choice was overwhelming. It was disappointing when some of the gifts we ordered were discontinued however we were told this could happen. Some items took a little longer to come in than the time frame we… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 28/02/2013 by njpdm (1 review written)

Started off well, good range of gifts and helpful customer services. As soon as people had handed over their money and we put in our order it went downhill. We are still waiting for some of our gifts and have been repeatedly lied to about when they will arrive, have now given up and asked for the balance to be issued on a selfridges gift card so we can draw a line under it. Do not use them, John Lewis may have a more limited selection but I have heard only good things about their customer… Read Full Review

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★★★★☆

“Great Service”

Written on: 06/02/2013

Loved being able to swap items after my Wedding. We decided to hold off ordering because we were moving house - really flexible. Great!… Read Full Review

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★☆☆☆☆

“Disaster - do not buy there”

Written on: 25/08/2012 by ingridchauvet (1 review written)

It has been a year since our wedding and most of the items have not yet arrived - a total of £1,250. This is money that our friend have bought present for us and we have not yet received any items? The mailing is automated so there is nobody to deal with the issue. … Read Full Review

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★☆☆☆☆

“Dreadful Service - avoid at all costs”

Written on: 04/04/2012

Total disaster - we were assigned a 'consultant' at The Wedding Shop who took on average a week to respond to emails, couldn't understand the simplest request, and made multiple, very basic errors. 7 months after the wedding we are still waiting for several gifts. It took threats to involve the CEO of both the Wedding Shop and Selfridges for them to get their act together. They don't look at your list as individual items, bought by your guests, but as a lump sum total of money spent, which… Read Full Review

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★☆☆☆☆

“A joke of a service”

Written on: 07/12/2011 by Dorian (2 reviews written)

Terrible from beginning to end. It has now been 7 months since our wedding and still some of the items (William Yeoward glasses) have not been delivered. We have been lied to and lied to time and time again about when they will be delivered. Once they have the money from your wedding guests they just don't care. I guess they work on the premise that we will never be customers again. One of the items - a crystal wine bucket - was damaged and faulty in the book. It took some convincing and… Read Full Review

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★☆☆☆☆

“Th Wedding Shop - don't touch with a bargepole”

Written on: 07/11/2011

Dealing with The Wedding Shop at Selfridges has been a massive nightmare. After the wedding the time came to order the gifts and I discovered that suddenly quite a lot of the items on my list had gone up in price, some as much as 40% (tellingly all the crockery had risen by 20%, which would have been a huge increase had I gone with the full 10 place settings that I initially planned). Needless to say I didn't order any of the things that had gone up in price, especially as I was told rather… Read Full Review

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★☆☆☆☆

“Pushy service. Can't deliver. Items out of stock. ”

Written on: 11/05/2011

Pushy service. Can't deliver. Items out of stock.
Poor all round really.

Be advised - do NOT use this company, it will just end in tears!
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★☆☆☆☆

“The staff are very rude. They hold onto the money for...”

Written on: 04/03/2011

The staff are very rude. They hold onto the money for months and must be chased for the gifts to arrive. 8 months after our wedding and only after we sent emails asking where our gifts were we were told some of our gifts were out of stock. I regret we had our list with them. DO NOT DO IT, GO ELSEWHERE… Read Full Review

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★☆☆☆☆

“We used Weddingshop.com independently of Selfridges,...”

Written on: 24/02/2011

We used Weddingshop.com independently of Selfridges, but our experience has been no better than others'. Extremely slow delivery time, a number of items out of stock, very cunning terms and conditions that allow them to hang on to your money despite the fact that items promised are no longer available etc. etc. Strongly advise against using them. We had a separate list with thevintageweddinglist.co.uk and everything was delivered to us within three weeks of our wedding in perfect condition… Read Full Review

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Guest's Comment

Written on: 02/06/2011

we also used it independently, and had the exact same problem!! with the added bonus that most of our plates arrived broken!! the best advise to everyone is, DO NOT USE THIS COMPANY!

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★☆☆☆☆

“We had our wedding in July and it is now Feb and we...”

Written on: 07/02/2011

We had our wedding in July and it is now Feb and we are still waiting on gifts to arrive. The most upsetting thing is that we have now just been told that several gifts are no longer available. Wish we had known this earlier as it is embarassing to have to inform our guests at such a late stage. I would not have expected this service from Selfridges. Certainly think twice before choosing this store. They need alot of chasing from you too!… Read Full Review

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★☆☆☆☆

“Our wedding was in October, it's now February and the...”

Written on: 27/01/2011

Our wedding was in October, it's now February and the shop still don't have all our items... apparently there's nothing we can do. They won't chase their suppliers for us.

We had 2 wedding gift lists. The other was with John Lewis and although at the time we complained about them being slow we did receive everything in December. In hindsight that was quick. I wish we'd ordered everything through John Lewis now!… Read Full Review

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★☆☆☆☆

“I would agree entirely with the other review on this...”

Written on: 08/03/2010

I would agree entirely with the other review on this site. Absolutely appalling service and we still haven't received everything from our wedding which was 6 months ago. Avoid using this company if you want minimal hassle with your list, although you would expect this as a given from a company based in Selfridges.

If you do choose to go with them, read their terms and conditions carefully as they allow them to get away with rather alot… Read Full Review

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