Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★☆

“found staff very helpful they found a better deal than...”

Written on: 20/01/2017 by hwMcElroy476 (1 review written)

found staff very helpful they found a better deal than the original quote… Read Full Review

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★☆☆☆☆

“Absolute joke of a company ”

Written on: 19/01/2017 by Aidan1971 (1 review written)

Do not book any holiday with this company The price you get when on their website will increase after 24 hours, in my case by £180. The we discover that no luggage is included, tried to put two cases in and they wanted £116. With other charges our holiday went from £1500 to over £1900 in 3 days. Called them to discuss and they hung up on me Joke of a company, DO NOT PART WITH YOUR MONEY WITH THIS COMPANY YOU WILL BE TAKEN FOR MORE… Read Full Review

Customerliaison's Response to Aidan1971's Review

Written on: 20/01/2017

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. As we ‘tailor-make’ packages this does not automatically include a luggage element. Our website is clear on every page of the order process that bags are an optional extra. This is further reiterated in the terms and conditions to which you agreed when submitting your order. Our staff do not terminate calls if our clients have an issue of any type and we must refute that this was done without cause.

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★★★★★

“The person I dealt with was a pleasure to speak to...”

Written on: 19/01/2017 by Kiersteny499 (1 review written)

The person I dealt with was a pleasure to speak to very friendly and helpful and I would most certainly come back again I have also given your details to my friends for there holidays this year. Thanks … Read Full Review

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★★★★☆

“A big thank you for all your help, everything printed...”

Written on: 18/01/2017 by theflyingscotsman2017 (1 review written)

A big thank you for all your help, everything printed off and looking forward to my holiday. You are a star and a great asset to your company Thank you P.S. Already have two Friends from work looking for holidays on your website… Read Full Review

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★★★★★

“Agent PW172 is a credit to his company, I feel that I...”

Written on: 18/01/2017

Agent PW172 is a credit to his company, I feel that I was probably one of the worst customers he has ever come across, I only had half the information needed to make a booking and repeatedly had to go back to find out more information, the agent took it all in his stride and went out of his way to facilitate my requirements often offering advice and making suggestions. He was totally professional at all times, if our holiday is half as good as your agent then we are in for a fantastic holiday… Read Full Review

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★★★★★

“holiday booking”

Written on: 17/01/2017 by Heathks465 (1 review written)

first class service. you really do get cheap holidays. staff are very helpful… Read Full Review

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★★★★★

“Our booking for a month in Sri Lanka ”

Written on: 16/01/2017 by Andrewbradley1962 (1 review written)

Our booking was handled in a very efficient and polite manner and she did a great job thanks the service was prompt and call backs were made as and when she promised. I would certainly recommend holiday gems in the future to my family and friends. I was a little disappointed that the price I paid was not the price advertised however this was explained and I was happy as it was over £1000 cheaper than Thomas cook. Thanks great job… Read Full Review

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★★★★★

“Quick and polite”

Written on: 16/01/2017 by Mariva (1 review written)

All the details was clear and helpful.The service was very good I would recommend you to friends… Read Full Review

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★★★★★

“The person I dealt with was friendly helpful...”

Written on: 16/01/2017 by Terrell212 (1 review written)

The person I dealt with  was very helpful . He answered all my queries. Nothing was too much trouble. . I originally booked incorrect dates and was very worried was going to be a major problem to rearrange. But he assisted and put my mind at rest. It's a pity all customer service representatives in all companies are not as helpful and friendly as him. Also he gave me advice and hints and tips which I really appreciated. Overall he came across as a lovely friendly genuine guy. I am now… Read Full Review

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★★★★★

“Such a fab company ”

Written on: 16/01/2017 by 67Greene (1 review written)

Absolutely recommend this company the customer service is absolutely fantastic I received a call from an agent,  he went out his way to make sure my booking was hassle free such friendly confident person… Read Full Review

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★★★★★

“The service I got was excellent from agent.”

Written on: 16/01/2017

The service I got was excellent from agent… Read Full Review

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★★★★☆

“you was very helpful and friendly. The prices changed...”

Written on: 13/01/2017 by Hannah17 (1 review written)

you was very helpful and friendly. The prices changed on your webb site which I found annoying but the staff explain why… Read Full Review

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★★★★★

“Booking the Algarve holiday ”

Written on: 11/01/2017 by GeeJayDale (1 review written)

Apart from the long ( and probably expensive!) wait to get through to a sales executive our experience in booking the trip was excellent. He was extremely polite and helpful and gave the impression that nothing was too much trouble for him to find out for us - he is an excellent example of great customer service and is to be applauded for his attention to detail. I hope our holiday is as good an experience as we had with the agent in booking it. … Read Full Review

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★★★★★

“Simple and easy”

Written on: 11/01/2017 by Jacob200 (1 review written)

Agent was lovely and friendly during my call. Will definitely be booking with you again and recommend you to friends and family. Many thanks… Read Full Review

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★★★★☆

“Easy and Good Price”

Written on: 10/01/2017 by 190Baldwin (1 review written)

I booked a holiday to Dubai (hotel only) with this company. I was dubious at first as their prices were lower than everyone else but they are affiliated in someway to Emirates so seemed fine. Good response times from the agent and lots of good knowledge on Dubai. Offered some flexibility on credit card charges which was appreciated as they are higher than other companies so worth asking the question. Good online service and easy to see outstanding balances and pay them. Also really low… Read Full Review

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★★★★★

“I must say I got a great deal to salou for 14 days...”

Written on: 10/01/2017 by Shaniyae294 (1 review written)

I must say I got a great deal to salou for 14 days compared to other tourist operators. The agent was so helpful and within 20 minutes of booking, my documents were posted to my inbox. No waiting till a week before to check in. I would definitely recommend booking with them again… Read Full Review

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★★★★★

“Superb Customer Service”

Written on: 09/01/2017 by StuCar (1 review written)

I booked a hotel for my honeymoon via destination 2 and the following day I had a call from an agent. She was an absolute pleasure to talk to and even went as far as notifying our hotel about my fiancée's dietary needs as a coeliac which is above and beyond and I commend her for it… Read Full Review

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★★★★★

“Very friendly customer service· I would defiantly...”

Written on: 09/01/2017 by JaxsonMcNally (1 review written)

Holiday gems have a very friendly customer service. I would defiantly recommend holiday gems for holiday packages. I am going to Portugal and I am going to a hotel every where else was costing more. This holiday is for my 60th birthday, my daughter is coming with me to celebrate. … Read Full Review

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★★★★★

“Very helpful x ”

Written on: 09/01/2017 by Munoz107 (1 review written)

He was very helpful , friendly , easy to understand , and answered all my questions x I would recommend holiday Gems to my friends and family… Read Full Review

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★★★☆☆

“Well manered spoke clearly”

Written on: 09/01/2017 by AminaAustin (1 review written)

He rang to complete my booking & talked me through my holiday break clearly although i have to say the twice ive booked with holiday gems my holiday always exceeds 1price given however only £16 this time i found him confident in my booking & very well mannered. Thankyou… Read Full Review

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