Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
7562
93.9% of users recommend this
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Latest Reviews

★★★★★

“Steve117 he were very friendly informative and I were...”

Written on: 27/04/2015 by Poole222 (1 review written)

Steve117 he were very friendly informative and I were very happy with his service… Read Full Review

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★★★★★

“Helpful and Pleasant Staff”

Written on: 26/04/2015 by Cooperym35 (1 review written)

Max was extremely helpful and pleasant throughout the booking process. I now look forward to enjoying the trip I've booked. Thank you Max… Read Full Review

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★★★★★

“Amazing service”

Written on: 26/04/2015 by Neilv (2 reviews written)

Neil Roberts booked our flights hotel and cruise. He was exceptionally helpful and gave us a choice of two hotels in key west. He phoned us back twice and then sent everything through by email. We will definately use holiday gems again and will definately recommend them to friends… Read Full Review

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★★★★★

“honest. ..caring...supportive..helpful. .friendly”

Written on: 25/04/2015 by Blakel66 (1 review written)

Done research to help and choose. .positive and friendly attitude… Read Full Review

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★★☆☆☆

“No Response ”

Written on: 25/04/2015 by fzWest236 (1 review written)

After I asked a few questions no one responded to me, it was like I was asking to many questions and they just got bored with me!!! … Read Full Review

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★★★★★

“very happy with service this is 3times now ”

Written on: 25/04/2015 by Kenley176 (1 review written)

ifirst came across holiday gems 2 years ago i book on line then with in a few hours a rep will call and check out booking with you they do a very good job from start to finish… Read Full Review

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★★★★★

“We have used them before!”

Written on: 24/04/2015 by GillyC12 (1 review written)

Very helpful, and everything is sorted for you by very competent staff. Again will be more than happy to use again!… Read Full Review

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★★★★★

“Very quick, easy and hassle free, trustworthy and gave...”

Written on: 23/04/2015 by ooPrice235 (1 review written)

Very quick, easy and hassle free, trustworthy and gave a lot of information to ourselves regarding what hotels we could potentially go to, where they were situated in Paphos and how close they were to the nightlife etc. Very friendly and knowledgeable which gave me confidence in letting the agent deal with my holiday. We cant wait to get on our holiday now. The agent was not pushy in what his opinions on hotels and places were like as he wanted this to be our decision which is fair and… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/04/2015 by JaneRoberts (2 reviews written)

I wish to commend Holiday Gems for having such wonderful staff who have been extremely helpful with my booking with them for a holiday to Egypt. I have an elderly mother who will be travelling with us and she does need a little TLC and you have been very helpful. What a shame I am not allowed to name the woman who very kindly went the extra mile to sort out our queries. I have dealt with Holiday Gems before but on this occassion the service has been just brilliant. The agent should be commended… Read Full Review

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★★★★★

“Best price. Best service”

Written on: 23/04/2015 by Meier369 (1 review written)

The agent was very helpful with my holiday requirements for 8 people. Very quick and efficient service, friendly and easy to talk to. Would recommend to anyone to use this service, I certainly will again. Great priced deal… Read Full Review

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★★★★★

“Very helpful and efficient!”

Written on: 23/04/2015 by Randall127 (1 review written)

Max was very happy to re-arange flights and sort out with great efficiency my holiday!… Read Full Review

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★★★★★

“Informative ”

Written on: 23/04/2015 by Talia451 (1 review written)

Agent 152 was very helpful , polite and friendly demeanour. Answered my questions and extremely helpful… Read Full Review

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★★★★★

“Quick, easy & helpful”

Written on: 23/04/2015 by Allyson88 (1 review written)

Really helpful, really polite, quick & easy service… Read Full Review

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★★★★☆

“I found the website very helpful/straightforward to...”

Written on: 22/04/2015 by AadenCochrane (1 review written)

I found the website very helpful/straightforward to use. A member of staff called me back to say the flights had changed and it would be an extra £100 which I was disappointed but still thought on the whole it was a good price holiday for a family of four. The booking was confirmed with and the person was very imformative, friendly without being too familiar. I asked him about the suitcase weight/check in extra as we had previously being stung on another holiday and he was knowledgeable and… Read Full Review

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★★★☆☆

“A mixed review”

Written on: 21/04/2015 by JenniferHoward (1 review written)

My first impression of HolidayGems was good, very easy website to use and to book a holiday with flights. Trying to telephone is quite a different matter, 4 numbers I tried all of which I could not get to speak to anyone, the calls went through but there was no one at the other end, this I tried about 7 times, I began to think this company was not bonafide, when a gentleman rang to tell me he had a received a call from me earlier, I wonder which number managed to get through in the end ?… Read Full Review

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★★★★☆

“happy”

Written on: 21/04/2015 by MireyaMcKinney184 (1 review written)

happy with the service we received we would book with holiday gems again… Read Full Review

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★★★★★

“holiday Majorca”

Written on: 21/04/2015 by McAllister204 (1 review written)

booked holiday for myself & Partner late Sunday evening / to fly 26th April - the person I dealt with confirmed my booking Tuesday - Thanks… Read Full Review

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★★★★★

“going on holiday”

Written on: 21/04/2015 by Allysonz44 (1 review written)

I received very good help and information from the person I dealt with on Friday 17th april regarding my holiday to Benidorm in October 2015… Read Full Review

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★★★★★

“the travel agent I spoke to today was very friendly...”

Written on: 20/04/2015 by kaytodd21 (1 review written)

the travel agent I spoke to today was very friendly and helpful. she helped me out with all my questions and enquires I had. she came up with alternative flights when my friend and I changed where we would fly from and nothing was too much trouble for her. she rang back when she said she was going to even offered for me to email her and she would ring me back when she was available to. she has great customer service. I will be booking my holiday through Holiday Gems in the furture and would… Read Full Review

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★★★★☆

“Did the job”

Written on: 20/04/2015 by Maxinekay (1 review written)

A visit to Krakow was arranged efficiently once we had established which tour I wanted. Sian was very good. One gripe - the long time one can wait to get through to a human!!… Read Full Review

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