Holiday Gems Reviews - www.holidaygems.co.uk

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★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“very helpful”

Written on: 26/07/2014 by IzabellaOgden261 (1 review written)

the person who i had the pleasure of booking my holiday with was very helpful and a very nice person to talk to he explained everything clear to me with regards to my holiday. many thanks… Read Full Review

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★★★★☆

“Consultant 125 DM”

Written on: 25/07/2014 by Mitzydog (1 review written)

Very profesional but friendly manner, looked and found a date as near as possible to the date we wanted ( Our Wedding Anniversary) ... Explined fully the payment process and about car parking near the port, sending the information through to us straight away.... With Service like this would book again with this cruise line .... Nothing negative to say about our booking experience .... Sorry!!… Read Full Review

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★★★★★

“service from KAYDEN175”

Written on: 25/07/2014 by johnharkin3441 (1 review written)

First class service with polite and mannerly attitude. Would recommend Holiday Gems and staff to anyone. Thank you… Read Full Review

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★★★★★

“Julie152”

Written on: 25/07/2014 by JohnRushton (1 review written)

All questions answered. All booked satisfactorily. We look foward to our trip to Reykjavik… Read Full Review

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★★★★★

“Big Thank You”

Written on: 25/07/2014 by kidder219 (1 review written)

Found your web site,got a terrific price and decided to book. The agent who delt with me, couldnt not of done any more to help. I proberley mithered to much, but saying she did not go the extra mile is an understatment. Nothing was to much trouble. Becayse of her attention I will have no hesitation but to use,and recommend, Gem holidays. Thank again.Spain here I come:)… Read Full Review

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★★★★☆

“Barcelona City Break”

Written on: 25/07/2014

Robbie was very friendly, courteous and helpful. He helped find a more convenient airport to travel from than the one advertised at minimal extra cost. He realised I needed to consult my friend regarding travel times and gave contact details to get back to him. It did prove a bit tricky to actually get to speak to him again but that was the fault of the system, hence 4 stars instead of 5! He made a note that we would require a twin bedded room and helped secure our transfers from the… Read Full Review

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★★★★★

“Very helpful and polite - Honeymoon, SORTED”

Written on: 25/07/2014 by TinekaCherry (1 review written)

I called to arrange my honeymoon with Holiday Gems as the website offered the cheapest prices I have seen online. The website was very easy to use and the sales consultant I spoke to afterwards was very polite. Good Service all round… Read Full Review

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★★★★★

“Helpful service again”

Written on: 25/07/2014 by RichardZena (1 review written)

Just booked our second trip through Holiday Gems and have again received a very helpful, speedy and cost efficient service. Both trips have been very well priced and our initial requirements are taken into consideration while flights etc are checked. On this occasion I was contacted very quickly after the booking by Drew 125 and he sorted out issues due to flight prices increasing and found us a sensible alternative of a similar cost to the original quote. All done in a matter of a few… Read Full Review

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★★★★☆

“Good friendly service”

Written on: 25/07/2014 by Kiano320 (1 review written)

Good helpfully advice and took time to book and called back with confirmation straight away… Read Full Review

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★★★★☆

“Friendly focused service catering to the individuals...”

Written on: 25/07/2014

The staff were friendly and accomodating ensuring that the choices were right for me and my family. I would recommend that friends and family use this well priced company… Read Full Review

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★★★★★

“Booking with Agent 112 Excellent!”

Written on: 25/07/2014

Just booked our holiday! We had been under the impression, looking online and talking to other companies that the flight that we needed, as we were holidaying with family who had already booked was fully booked!! Not only did we get the flights we wanted, we got a great package deal from our advisor who talked us through it the whole way, satisfying our requirements fully-Thankyou!… Read Full Review

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★★★★☆

“Holiday 2014 Corfu Ian & Kerri”

Written on: 25/07/2014 by KristinaKenny (1 review written)

Looking for a 2014 holiday and found Holiday Gems on line they had the right holiday for us at the right price. I liked the online search functions as i could customise the holiday to exactly what i wanted & it allowed me to change details to look at the various options such as airports, dates, flight times etc. The communication with holiday gems was excellent and response to questions on email were fast. All in all I found the experience of finding a holiday, customising it to exactly what i… Read Full Review

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★★★★★

“Agent 162”

Written on: 25/07/2014 by Kristenv65 (1 review written)

Very good service, will use company again… Read Full Review

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★★★★★

“Couldn't be more helpful. Great Service”

Written on: 25/07/2014 by Keller477 (1 review written)

I booked a last minute holiday (booked Wednesday departing Friday). The call handler was very thorough and got me the exact accomondation and flights I wanted. Only 4 seats left on the last remaining available flight so there was great urgency to get my passport details over so he could book the plane. I text across pictures of our passports and he made the booking. He couldn't be more pleasant and friendly. He was so helpful. Great service. Would definitely book with Holiday Gems again… Read Full Review

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★★★★☆

“Helpful Staff Members”

Written on: 25/07/2014

Staff were helpful in getting booking made. Agent 137 returned my calls and emails promptly and took careful note of details… Read Full Review

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★★★★★

“Efficient service”

Written on: 25/07/2014 by 340Lee (1 review written)

Ryan 156 quickly grasped what I wanted and how much I wanted to pay for it He rang me back when he said he would and confirmed everything I'm writing very promptly afterwards Generally I hate fall centres but this friendly Mancunian convinced me they can work Plaudits go to the management for letting advisers get on with their job without interference. There was no pushy sales tactics and I did not feel like I was talking to a robot reading from a script… Read Full Review

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★★★★★

“Metro holiday booking Majorca”

Written on: 24/07/2014 by ulAllen332 (1 review written)

I was delighted with the service I received from Robbie 111 he was excellent, quick friendly and efficient. Booking was stress free… Read Full Review

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★★★★★

“service from mark147 was excellent ”

Written on: 24/07/2014 by denise1968 (1 review written)

I found both the telephone and phone service excellent, very helpful and interested in the sort of holiday I was looking for. offered alternatives and asked me what I thought. once I found what I was looking for mark ensured I was fully aware of the holiday I was paying for and had all the details correct. very patient would definitely recommend holiday gems to other people. I received an email almost immediate and was informed of how and when I would receive further confirmation. details were… Read Full Review

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★★★★★

“Polite and precise with the booking, clear...”

Written on: 24/07/2014 by Shmurray (1 review written)

A very helpful service, patient, polite and full of enthusiasm about my holiday choice. Calls returned when advised and the holiday was confirmed and processed within minutes and without fuss. Thank you in advance. … Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 24/07/2014 by Shellh (1 review written)

Just got off the phone booking my holiday with Krystal (155) I'm very pleased with the fab customer service I received from Krystal, very pleasant and extremely efficient. The price had increased from the quote online, but Krystal did her upmost to give the best possible price, there was no pressure whatsoever from Krystal( which was a welcome change) overall extremely happy with the customer service I received, Krystal was very helpful :)… Read Full Review

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