Holiday Gems Reviews - www.holidaygems.co.uk

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Latest Reviews

★★★★★

“excellent all round”

Written on: 29/09/2016 by 472Batchelor (1 review written)

as last year, friendly, courteous & speedy service with all questions answered. No complaints whatsoever… Read Full Review

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★★★★★

“Effortlessly booked in minutes”

Written on: 29/09/2016 by Butchervp1953 (1 review written)

She understood and provided excellent service. Also knew the mcvitie factory… Read Full Review

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★★★★★

“A Real Gem”

Written on: 28/09/2016 by StevieD64 (1 review written)

I was looking to book a holiday online, came across the HG website, quickly found the holiday I wanted and booked there and then. I recieved a call within a few hours confirming holiday, price and package. The operator was very friendly and warm. All relevant documents followed within a few minutes and all the confirmation documents the next day. Great service, price and attitude. Nothing negative from me, sorry!… Read Full Review

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★★★★★

“Brilliant ”

Written on: 27/09/2016 by Figueroayl254 (1 review written)

Called Destination2 after seeing offer on Travel Zoo. After waiting on hold a little while got through to an agent! She was amaaazing. After a quick chat regarding the holiday was after she was able to provide dates, flight times, hotels and costs almost immediately. She was then happy to call me back a number of times whilst I confirmed with my boyfriend he was happy to go ahead. She was so so friendly and helpful and the holiday deal aside, her attitude and helpfulness was enough alone to… Read Full Review

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★★★★★

“Holiday booked with ease and a lot of help”

Written on: 27/09/2016 by MaggieEH (2 reviews written)

Thanks for his patience - he kept plugging away with not a lot to go on but we eventually found something... now to see if it's a great holiday too... that review will come later! The company are easy to contact with minimum pushing of buttons before you actually talk with someone which I liked. He had information readily available and lots of it with regard to flights and hotels / maps / where the beach was in relation to hotel and also how far it was to walk somewhere - all of the extra… Read Full Review

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★★★★★

“SR154”

Written on: 27/09/2016 by Sidney154 (1 review written)

we booked online and the next day i missed a call, but had a comprehensive and friendly voicemail left explaining all the confirmed information. This was swiftly followed with an email… Read Full Review

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★☆☆☆☆

“Phone call mislead”

Written on: 27/09/2016 by acksondoghouse (1 review written)

Should have been told at point of phone booking that luggage was not included in the price. Cost us another£70 per person. Not impressed… Read Full Review

Customerliaison's Response to acksondoghouse's Review

Written on: 27/09/2016

We cannot comment factually as the review is anonymous but it would appear that this is an online order. Every page of the process does advise that checked bags are an optional extra and this is reiterated in the terms and conditions. We regret that you did not clarify the issue with our sales team.

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Acksondoghouse's reply to Customerliaison's Comment

Written on: 27/09/2016

The lady on the phone never once mentioned luggage. Who would go on holiday for two weeks without luggage ? We were relying on the sales lady to do our booking. Not the internet. Mrs k Varley

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Customerliaison's reply to Acksondoghouse's Comment

Written on: 28/09/2016

Many passengers do go on holiday without checked bags. However, as this was an onliine order our agent would have believed that you had read the information and were aware of the issue.

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Acksondoghouse's reply to Customerliaison's Comment

Written on: 28/09/2016

Still very disappointed.Wrong of us to assume luggage was part of the package.

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★★★★☆

“Great service”

Written on: 26/09/2016 by 126Corcoran (1 review written)

Excellent service, thank you … Read Full Review

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★★★★★

“Superb service from 153mah.”

Written on: 26/09/2016 by Coleman105 (1 review written)

I found the booking process extremely easy and the paperwork / holiday details were e-mailed to me really quickly. The website is easy to navigate although it would be nice to see the airline one is flying with before you have to confirm the booking… Read Full Review

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★★★★★

“Holiday booking”

Written on: 26/09/2016 by SofiaSandoval349 (1 review written)

Absolutely brilliant if i book again through Holiday Gems i hope to have this person look for my holiday she`s a star… Read Full Review

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★☆☆☆☆

“Having booked and paid for a last minute special...”

Written on: 26/09/2016 by poacherpaul (1 review written)

Having booked and paid for a last minute special occasion getaway for my wife's birthday on the thurs, flying on sun. However on fri asked for bank card picture for security, duly sent. Sat morning telephoned to be told holiday has gone! Selected and paid for another trip, 15 mins later sorry that was has gone. Told should have done it by phone first time. I informed them I had tried 3 times for 15 mins each but no response. Finally had to book a 5 day instead of 7 day of paying nearly £200… Read Full Review

Customerliaison's Response to poacherpaul's Review

Written on: 27/09/2016

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. Having agreed to the process on the online order system, we must concur that for such a late booking, a call to our sales team would have resulted in a more satisfactory conclusion.

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★★★☆☆

“Booking a holiday to Crete with Holiday Gems”

Written on: 26/09/2016

Fabulous prices shown on line but beware you are not actually booked until they phone you back. As long as you have a definite price in your head and don't go above it then there are some real bargains to be had. I was contacted by an agent, who was very helpful and not pushy at all, she was prepared to look at alternative venues, dates etc. I did not feel under any pressure to go through with holiday and was able to ring her back later with my decision after talking with my friend. I still… Read Full Review

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★★★★★

“Helpful polit caring ”

Written on: 26/09/2016 by Long48 (1 review written)

Had no idea how to get my boarding pass or even to complete the on line form the lady on the phone so helpful would recommend to anyone wanted a good price holiday with no worries… Read Full Review

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★★★★☆

“Very prompt and knowledgeable service”

Written on: 25/09/2016 by Allie85 (1 review written)

Used Holiday Gems last Autumn, so went back to them as the service was so efficient. The response to our booking request was within 24 hours all confirmed, we asked to upgrade our seats for extra leg room,only took a few minutes,most impressed!… Read Full Review

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★★★★☆

“Booking experience”

Written on: 25/09/2016 by CaroleBT (1 review written)

She was very helpful and managed to pull all of the package together so look forward to my holiday. Only small point is it would be useful if Holidaygems had the facility in their online booking to show the additional extras such as baggage and seat reservations… Read Full Review

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★★★★★

“Very impressed with the service .”

Written on: 25/09/2016 by ipJones352 (1 review written)

Just spent 11 nights in Croatia at the Admiral , we stayed here last year and loved it. This year we booked with a different travel company and booked with holiday Gems and couldn't have asked for better service . From booking, flights and transfers from airport too hotel every thing just went increadably smoothly and very impressed with Norwegian Air . Thank you Holiday Gems, very impressed and I'm sure we will book with you again without any hesitation… Read Full Review

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★★★★★

“Very helpful, went the extra mile. 182GB”

Written on: 25/09/2016 by Figueroa384 (1 review written)

The advisor who took my call was very helpful and investigated for me and offered to call back once this had been done. Went above and beyond… Read Full Review

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★★★★★

“Agent 172”

Written on: 25/09/2016 by iaVogel119 (1 review written)

Really helpful operator, nothing was too much trouble , explained everything in detail thank you so much, he was so easy to talk too… Read Full Review

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★★★★★

“Completely Smooth Service”

Written on: 25/09/2016 by foArmstrong345 (1 review written)

The service staff were extremely helpful. They guided me through everything and allowed the booking to made quickly and with little hassle as posssible… Read Full Review

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★☆☆☆☆

“Disappointed bad man!!!”

Written on: 24/09/2016 by mxMolloy115 (1 review written)

All was going well until I got to my hotel and my room isn't what the agent described, was also suppose to add note to hotel stating that it's my daughters first birthday and that this was her birthday treat which the agent told me that it could mean an upgraded room even,. Nope nothing of the sort, it's the hotel that told me, any additional notes they try there best to sort but there wasn't any and especially after I gave him an email asking if there was notes with my booking. Would not… Read Full Review

Customerliaison's Comment

Written on: 27/09/2016

Special requests are never guaranteed and are subject to the hotel's availability and permission. We certainly do not lie and submit the requests through our suppliers. The hotel could have honoured your own requests should they have chosen to do so and we cannot be held responsible for this matter which was beyond our control.

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Max0311's Comment

Written on: 27/09/2016

I asked and 'special' request was then said will be put on additional notes, I got a very nice upgraded room in the end no thanks to holiday gem agent. no point trying to deny.
Thanks but I shall be advising against especially because your in denial

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Customerliaison's Comment

Written on: 28/09/2016

The process was followed as per the protocol. We have no further comment

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Max0311's Comment

Written on: 28/09/2016

Ok that's fine, I now know holiday gem agents protocols.....
My comments are for others to know,.

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