Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Help full”

Written on: 16/08/2017 by Axel458 (1 review written)

The person I dealt with helped through the process and informed me of everything I needed to know. Thank you… Read Full Review

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★☆☆☆☆

“Internet prices are not honoured”

Written on: 14/08/2017 by scully1 (1 review written)

I booked online card details were taken and booking invoice was recieved. Agent telephoned and emailed me. I Tried to contact by telephone and email. Eventually spoke with agent today. My holiday had increased by over £300 and the would not honour price of original booking . I would not recommend booking with this company… Read Full Review

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★★★★☆

“I needed to add another person to my booking”

Written on: 14/08/2017 by jmnurse (1 review written)

KM598 I felt a little frustrated initially that I had to make changes through e-mails and not be able to make the changes over the phone. However, within a few days all my requests had been carried out successfully and I was very happy with the service… Read Full Review

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★☆☆☆☆

“Do not use them ”

Written on: 13/08/2017 by Raphaelf15 (1 review written)

Appalling and rude service . Never again would not recommend them to anyone ever… Read Full Review

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★★★★★

“Excellent assistance during holiday booking”

Written on: 11/08/2017 by McNally1980 (1 review written)

I lost or mislaid all our holiday booking information, after emailing holiday gems I received an almost instant prompt reply with a replacement set of documents, many thanks to Agent R10, a faultless service would recommend to all… Read Full Review

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★★★★★

“Holiday booking”

Written on: 09/08/2017

Excellent customer service. First time booki g with holiday gems. The gentleman made my holiday booking very easy, explained everything and answered all my queries. Very patient and polite. I would definitely recommend to my family and friends… Read Full Review

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★★★★★

“Excellent service ”

Written on: 07/08/2017

The person I dealt with was great, she checked all sites for the cheapest deal and sent documents straight away, very professional and great service!! I highly recommend holidaygems to anyone! Thankyou … Read Full Review

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★★★★★

“HOLIDAY ACCOMODATION DETAILS”

Written on: 07/08/2017

A quick response to my e-mail regarding villa access on arrival reply was helpfull in responding to my query quickly and forwarded the question to the relavant team to get back to me!Just waiting for their response to my question and if as quick a response will prove their commitment to customer care!!… Read Full Review

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★★★★★

“Last minute holiday”

Written on: 06/08/2017 by Angela3008 (1 review written)

Agent PW172 was friendly, helpful and knowledgeable. He took time to listen to my requirements and came up with the perfect holiday. I would highly recommend this company… Read Full Review

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★★★★★

“The advisor was extremely courteous, professional and...”

Written on: 04/08/2017 by Jamesmm (1 review written)

The advisor was extremely courteous, professional and helpful in dealing with my recent booking. I am not the easiest of people to deal with as I have many questions, but she did not fail in either her patience or in the answering of my numerous queries. I am now thoroughly looking forward to my holiday as I have the utmost confidence that everything is arranged to my satisfaction. Indeed, she went out of her way to confirm all of this and also made some special requests on behalf of my… Read Full Review

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★★★★★

“Very helpful Agent”

Written on: 03/08/2017 by kb6muser (1 review written)

Thank you to Agent R-10 for being so helpful and so quick to assist. I requested some documentation the previous evening and the information was e-mailed to me swiftly the next morning. Holiday Gems have always been helpful and quick to respond to any queries and I would definitely book a holiday with them again! Really looking forward to our holiday - happy days!!… Read Full Review

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★★★★★

“Telephone holiday booking”

Written on: 01/08/2017 by Arielh1973 (1 review written)

Rang Friday for holiday details and more information.Had to contact the other couple we travel with and could not contact them till sunday.Spoke to the same advisor which was good because he had kept a record of all our requirements which meant we could just check all details and go ahead with booking .We got the best price for our holiday compared to other sites on the internet … Read Full Review

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★★★★★

“first footing with Holiday Gems. ”

Written on: 30/07/2017 by dentec (1 review written)

Not even having heard of you,I was set at ease immediately by a man who had all I wanted to know initially, and sorted out an option which I had to explore and get back to him to confirm or reject.The dates I checked could not be met ,so he immediately found dates which were great, and I booked straight away with no fuss, and additional advice regarding parking and insurance, I have never been to Stansted before so this was very useful.He did not rush or push the transaction, and I was… Read Full Review

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★★★★★

“Saved the day ”

Written on: 28/07/2017 by Branchie (1 review written)

Situation was my son is in the Royal Navy and soon to leave the UK for 9 month deployment, trying to be independent he tried to book a holiday for him and his girlfriend before he deployed unfortunately he made an error on the booking and the holiday company were less than sympathetic and he effectively lost £300 , i contacted holiday gems and very quickly they had search and come back with several option she was excellent and has saved the day many thanks I now have a happy son… Read Full Review

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★★★★★

“Excellent”

Written on: 28/07/2017

He arranged everything that we were looking for promptly and with ease just a few days before we travelled. Documentation for flights, transfer and the hotel arrived in plenty of time. We were pleased with the flights and hotel that we chose. The only weak link was the coach transfer (Holiday Taxis in Palma, Majorca) who were unsure of where to drop us. Overall, the booking service was excellent and we would use Holiday Gems again… Read Full Review

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★★★★★

“Enquiries ”

Written on: 28/07/2017 by LaylaKlein (1 review written)

No issues, holiday booked quickly and on two occasions I required further information which was dealt with professionally. Now looking forward to the hol… Read Full Review

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★★★★☆

“Will use again - with caution”

Written on: 27/07/2017 by mzMacMillan81 (1 review written)

My only issue i had is that when booking, the website clearly shows you a final payment date. Upon booking and it being confirmed - this date will move back by around a month. Which in my case seriously messed up the finances we had in place to cover the cost of it as you lose an entire payday!… Read Full Review

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★★★★★

“Absolutely brilliant”

Written on: 24/07/2017 by Split66 (1 review written)

I stumbled across your website whilst looking for a late holiday due to being let down by another company and i can't believe how helpful all your staff are especially KATHIG, nothing was too much trouble for her. It was the end of the day and she must have been getting ready to go home but you wouldn't have known she took the details of our requirements and said she'd call me back when she'd had a look. I was only waiting for about 5 minutes before I was called back and she had sorted… Read Full Review

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★☆☆☆☆

“Do not book with them”

Written on: 24/07/2017 by Stuartbow (1 review written)

We booked an holiday to Croatia we were given a price for the package Did not hear anything off them for weeks I contacted them and they said I had no booking eventually they found the booking Then about 8 weeks before holiday they decided to e mail me to see if we had made arrangements for our own flights we said the package price as confirmed with agent included them. No they said the flights weren't included and it would cost us £469 each for flights I said I had lost all confidence with… Read Full Review

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★★★★★

“Excellent”

Written on: 24/07/2017 by RodrigoSchroeder (1 review written)

I was very pleased with the person that helped me book my holiday I found them very pleasant any problems I had they sorted them right away for me… Read Full Review

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