Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“holiday booked”

Written on: 24/06/2016 by House125 (1 review written)

I have just booked my holiday with holiday gems it was very easy to do they were very helpful not pushy at all which I like ,I would book again for sure .this is the second time I have booked with holiday gems and wouldn't hesitate to use them again… Read Full Review

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★★★★★

“Great customer service”

Written on: 24/06/2016 by CassidyHarvey113 (1 review written)

PFO175KS couldn't of helped me enough. He was constantly for the best deal for me and he also got me an extended final payment date which suited my needs. He was honest and had my best intentions and listened to my opinions throughout our call and booking. He answered all my queries and has given me contact details to contact him if I have any questions about my booking which I've never had from any travel agency before. I would definitely recommend holiday gems to friends I've never had such… Read Full Review

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★★★★★

“Ace 152 was very helpful and went through every part...”

Written on: 23/06/2016 by Carolkevin (1 review written)

Ace 152 was very helpful and went through every part of the holiday package with me to make sure it was what we wanted. This is the first time with gem holiday but would definitely use this service again… Read Full Review

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★★★★★

“Extra Mile”

Written on: 23/06/2016 by TJ63 (1 review written)

Grateful for Shannon (171) contacting me with a superb holiday option, great flight times and always there to go the extra mile, much appreciated.Service always conducted in a professional manner I always trust HG advice and prices cannot be beaten, recommend to family/friends & work colleagues. OtherTour operators just trying the hard sell which I do not appreciate, but not HG's Thank you… Read Full Review

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★★★★★

“December break in Kraków for the Christmas market...”

Written on: 23/06/2016 by Keiran35 (1 review written)

She was an extremely helpful and pleasant to talk to. Nothing was too much trouble for her to check other hotels… Read Full Review

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★★★★★

“Easy booking price exactly as online”

Written on: 23/06/2016 by Aidan26 (1 review written)

Fast easy booking. The lady who rang me back was extremely helpful.what I really liked was the fact that the price I paid was exactly as quoted on line which is not always the case on other sites. All paperwork was sent quickly and I found the whole experience very easy… Read Full Review

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★★★★★

“Superb Service Again ”

Written on: 23/06/2016 by Kennedymu128 (1 review written)

As expected every year is the same service no hassle in booking and any follow up / queries that I have had. Initially booked with an agent then all other contact has been with another agent and has been dealt with promptly . So once again thank you very much. … Read Full Review

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★★★★★

“Fantastic holiday booking experience ”

Written on: 23/06/2016 by Gonzalesad425 (1 review written)

I booked my summer holiday through Holiday Gems this year. I found very friendly staff willing to go the extra mile for me to find the exact holiday to suit my family's needs. agent 137NE was amazing she made the whole thing less stressful, there was a huge problem with the telephones at her end so she kindly rang me back on her personnel phone so that we could carry on the booking. We are holidaying with friends and agent 137NE made sure everything tied up together. Flight times, hotel rooms… Read Full Review

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★★★★★

“Excellent service from agent 153pfo”

Written on: 23/06/2016 by HoustonBond (1 review written)

We are happy with they way our holiday was booked with Sian agent 153pfo we are looking forward to our holiday… Read Full Review

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★★★★★

“Honest lovely secure ”

Written on: 23/06/2016 by Suarezan198 (1 review written)

Very happy with this company after being ripped off by a leading competitor. I will certainly use holiday gems from now on as they did not hide prices or add on at the end like the others… Read Full Review

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★★★★★

“Extremely helpful”

Written on: 23/06/2016 by Kennedy231 (1 review written)

Fantastic service. After initial disappointment of discovering my initial choice had become too expensive I resigned myself to say thanks but no thanks. She pulled out all the stops by going on line and giving me many alternatives at a cheaper price . So 5 star all inclusive in Turkey here I come. Will let you know how it turned out but many many thanks for getting me there. … Read Full Review

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★★★★★

“Excellent service”

Written on: 22/06/2016

Agent 175 was absolutely brilliant so helpful and explained everything to me perfect. He was so helpful and found me a really good holiday he was very friendly if everyone else gets him they will be very happy...Thankyou so much… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY - PLEASE LOOK ELSEWHERE”

Written on: 22/06/2016 by mo230286 (1 review written)

Horrendous, terrible, poor customer service! Even the companies who use cheap staff overseas have better customer service! Prices advertised are incorrect as they need to then check with the airline to see if the price has gone up or not, no option to add luggage, bad mouth other companies openly yet their own is so rubbish! In life you learn from your mistakes and this mistake I will never forget! once the sale is made they couldn't care less if you had dropped dead! Managers are always in… Read Full Review

Customerliaison's Response to mo230286's Review

Written on: 23/06/2016

We apologise if our service has been less than expected but would refute many of your comments. It is certainly not a policy to bad mouth any competitors as we work closely together. Please email our customer liaison department with proof of the allegations and the matter will be investigated. Any changes must be made by email for the protection of all parties.

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Mo230286's reply to Customerliaison's Comment

Written on: 23/06/2016

If your calls are recorded then listen to them. You will clearly hear your advisor who I can't name for obvious reasons mention certain competitors and bad mouth them.
Please go ahead and explain which of my comments would you "refute"? Is it the one where I said your customer service is poor? Well reading through the reviews I'm not the only one who feels that way. Or are you refuting the fact no one calls the customer back and I had to ring multiple times before someone spoke to me? Again reading through many of the reviews I'm not the only one who got such horrendous poor customer service! Or is that I mentioned prices which are stated on your website are incorrect and you have to check with the airline before confirming the correct price? So please tell me which of the claims above you are refuting????

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★★★★★

“GRO152”

Written on: 22/06/2016 by Keiran2001 (1 review written)

Great service, very helpful, very friendly staff easy to talk to and understand. Will recommend and use again… Read Full Review

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★★★★★

“Already Recommended To A Friend - Await Her Call”

Written on: 22/06/2016

I was really impressed with how my booking was dealt with. Efficient, patient, helpful and went that extra mile to ensure piece of mind. Already recommended a friend to get in touch. Would always use this company to book my holidays going forward... so far one happy customer!!! I liked the fact that if I have any questions, you are not made to feel a nuisance which has happened in the past. Within 8 hours of my initial contact (bearing in mind I queried at 12:30 am) I was already on my way… Read Full Review

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★★★★★

“Agent mltasp”

Written on: 22/06/2016 by gySaunders379 (1 review written)

Best holiday deal I found online. Really friendly agent too. Just make sure you also factor in about £80-£100 for 1x hold bag if travelling with Ryanair… Read Full Review

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★★★★☆

“a quick holiday”

Written on: 22/06/2016 by Monahanme39 (1 review written)

hi very easy and pleasant transaction,was helped to get the right holiday by fue154 who was very helpful,polite and honest,iwould have given 5 stars and will upgrade it to this if the holiday goes without a hitch , have previously had good service from travel agents and when you have paid they do not want to know ,so will update in 3 weeks time … Read Full Review

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★★★★★

“Great service and good communication”

Written on: 20/06/2016 by pebbles1761 (1 review written)

Great service, the staff were very helpful and made contact in very good time. Most helpful with getting me an upgrade and other information to assist us in our travel plans. Have not used this company before but will definitley do so again. Really good advice given and very friendly staff… Read Full Review

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★☆☆☆☆

“Wanted an extra £200 within an hour of booking the...”

Written on: 20/06/2016

Wanted an extra £200 within an hour of booking the holiday online Really? I don't think so… Read Full Review

Customerliaison's Comment

Written on: 20/06/2016

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. As you have chosen not to accept the alternatives, the order has been cancelled and no payment taken. We regret that we have been unable to assist you in this instance.

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★★★★★

“The website is easy to use. Received a call the next...”

Written on: 19/06/2016 by Francesca_c_ (1 review written)

The website is easy to use. Received a call the next day to confirm booking. The airline had changed their times and put prices up slightly so she did her best to adjust things to benefit us and she came out with good results. Really helpful and lovely phone manner. Would use again. Thanks … Read Full Review

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