Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
8651
93.5% of users recommend this
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Latest Reviews

★★★★☆

“good service”

Written on: by Murraymm382 (1 review written)

good service by agent LSH171 after call back quite pleased with the information given… Read Full Review

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★★★★★

“Crete Holiday”

Written on: by Burnleylass (1 review written)

Excellent customer service from the beginning to the end in a nice friendly manner. Everything explained in detail making me feel very comfortable. Documents arrived by email very quickly and I was impressed by this service as well. Could not fault anything and I would recommend Holiday Gems to friends and family. Thank you, satisfied customer… Read Full Review

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★★★★★

“Booking to croatia”

Written on: by Jackiepledger (1 review written)

Sf170. Good service by person on the phone. Explained holiday in full. Very pleasant and receipt came through promptly… Read Full Review

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★★★★★

“Excellent friendly, professional service”

Written on: by SerenaKennedy485 (1 review written)

Very friendly, very helpful. Don't really like online booking but this was made easy by the guy who dealt with us. Would definitely recommend… Read Full Review

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★★★★★

“Pleasant and helpful”

Written on: by 277Duncan (1 review written)

The staff member was pleasant and courteous, made the whole booking experience very easy. I have recommended Holiday Gems to my friends - thank you x… Read Full Review

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★★★★★

“Great service”

Written on:

Agent could not have more helpful her customer service was excellent in advise and assuring me my booking was ok .which is rare these days .many thanks… Read Full Review

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★★★★★

“First time used really impressed. Booking made easy”

Written on: by Aldo316 (1 review written)

Our 1st experience of using this method very easy and helpful staff. The service was excellent. Would definitely recommend to a friend or family… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on:

Cannot fault the service I received today when arranging our holiday. I have already recommend a friend to Holiday Gems. … Read Full Review

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★★★★★

“verry happy pleased content!!”

Written on: by Headjw85 (1 review written)

I am verry happy with the service I recieved I would forward and reccomend youre selfs to people I know I would like to quote the agent as my person who delt with my requests!! She was verry helpfull and also verry polite and competent… Read Full Review

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★★★★☆

“Poor and finally good”

Written on: by DashawnHood (1 review written)

I have different experience with expearience with your company, but she has been most helpful. … Read Full Review

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★★★★★

“Brilliant company to choose!”

Written on: by Leemar (1 review written)

The agent could not have been more helpful finding 4 of us a 7 nt holiday.....nothing was too much trouble,her manner was pleasant & very friendly....she also found us what we were looking for which over the weekend other companies could not...Will definitely be using & referring Holiday Gems to my friends...superb company....thank you!… Read Full Review

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★★★★★

“great”

Written on:

great help very cheerful and polite and nothing was too much trouble even searched and got us a cheaper holiday the week before great service! agent MG160. thanks… Read Full Review

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★★★★★

“Excellent service from Holiday Gems Agent 152”

Written on: by CatalinaMitchell133 (1 review written)

This is my 4th holiday booked with the company.I would highly recommend them. I do find that it is easier to find your flights and accommodation and then to contact them immediately on the phone. The agent went through all our options for flights including times cost etc. The agent was determined to find the right price for us and gave us lots of information on hotel, area the accommodation was in and what was available for us in the area.This is the first time we have been to this area of the… Read Full Review

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★★★★★

“very very helpful”

Written on:

staff were very helpful in getting me the right flights and a very nice hotel at a very reasonable price 10/10 for effort thanks… Read Full Review

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★☆☆☆☆

“Please do not use holidaygems!! ”

Written on: by Zoe1991 (1 review written)

I would never use or recommend to anyone if anything I will try to tell as many people as possible not to use you. when I booked online turns out that's not booking it even though they send an email with a breakdown of cost and have the ability to take £100 out my account instead of just taking the deposit of the holiday that I wanted! Use any other company but this travel republic are good… Read Full Review

Customerliaison's Response to Zoe1991's Review

Written on:

We cannot comment on the specifics of this review as it is anonymous. However, it would appear that you submitted an online order and this is not a booking but an offer to purchase the holiday as requested. It would further appear that our agents were unable to contact you to confirm the order and therefore debited a 'non response' fee which we are legally permitted to do as per our terms and conditions to which you agreed when submitting your order.

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★★★★★

“Efficient Service”

Written on: by Asaw255 (1 review written)

A very courteous and helpful service from staff member. Called back as said they would. Did not presurise for a sale and suggested different options to keep cost of holiday down. Good description of hotel amenities and area… Read Full Review

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★★★★★

“When I received the phone call from holiday gems, a...”

Written on:

When I received the phone call from holiday gems, a very happy, bubbly person was talking to me through my booking and without doubt was absolutely brilliant and very very helpful throughout the whole process. The person spoke to me in a manor as if we've known each other for years but was very professional about it and gave me every little bit of information I need to know about my holiday in a very clear way. I was really happy with the phone call and I would definitely recommend to my family… Read Full Review

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★★★★★

“This is the way to book a holiday”

Written on: by JoelQuinlan147 (1 review written)

Great serivce quick and easy serivce agent was very helpful and made booking very easy. And I will telling others to book there holiday the same way… Read Full Review

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★★★★★

“Very nice ”

Written on:

Quality operator Sorted our holiday in minutes Perfect… Read Full Review

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★★★★★

“Polite friendly staff”

Written on: by Kiraz62 (1 review written)

SB158 Very polite, friendly and helpful Aimed to please ! I would defiantly recommend this service Thankyou… Read Full Review

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