Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.6 / 5
94.0% of users recommend this
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Latest Reviews

★★★★☆

“croatia”

Written on: 30/03/2015

Your member of staff (137) was very helpful and polite. Total holiday costs are excellent. I would so far recommend this company to family and friends. Lets hope all goes well when we get there… Read Full Review

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★★★★★

“Never left my sofa”

Written on: 29/03/2015 by AdrianaRice (1 review written)

Fast efficient and friendly, it took one hour from me having looked at the holiday on the website to a rep phoning me and the whole process was complete. Simple as that really… Read Full Review

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★★★★☆

“booking hol on phone ”

Written on: 29/03/2015 by Hector244 (1 review written)

talkt to fin no 104 extremely helpful tried to find better flights with single airline at lower cost on different day I stayed with first choish at higer cost… Read Full Review

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★★★★★

“my booking was made easy as the staff member i spoke...”

Written on: 29/03/2015 by ehRitchie331 (1 review written)

my booking was made easy as the staff member i spoke to was great in all areas… Read Full Review

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★★★★★

“Excellent Customer Service!”

Written on: 28/03/2015 by sarah65robinson (1 review written)

Kayden175 dealt with our booking personally, even calling to ask if we had any specific requests for the hotel. Very professional!… Read Full Review

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★★★★☆

“my next holiday”

Written on: 28/03/2015 by goldengirls71 (1 review written)

excellent website and so easy to find the flights, accommodation and location that I was looking for, staff were efficient, the call back was less than 24 hours to confirm all my details and that my holiday was booked… Read Full Review

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★★★★☆

“I found you were very helpful and answered all my...”

Written on: 28/03/2015 by Parkerpants (1 review written)

I found you were very helpful and answered all my questions, very friendly and would defiantly recommend to my friends and family… Read Full Review

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★☆☆☆☆

“VERY DISSAPOINTING”

Written on: 28/03/2015 by OwenPadilla208 (1 review written)

I cannot believe the treatment I have recieved from Holiday Gems and will be contacting trading standards and my bank to try and get my money back. I have been ripped off and lied too. I tried to book a family holiday which has now turned into a stressful night mare! never ever use this company!… Read Full Review

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★★★★★

“Professional but patient!”

Written on: 27/03/2015 by SWad (1 review written)

I was amazed at how long she was prepared to discuss my needs with me without any hint of impatience at all. When I was unsure she immediately sensed it and explained further, and bent over backwards to find exactly what I wanted, in a very friendly but efficient way… Read Full Review

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★★★★★

“very helpful”

Written on: 27/03/2015 by ShyannWright414 (1 review written)

was a very helpful young lady and answered my many questions over and over again could not have explained it any better thank you a credit to your company… Read Full Review

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★★★★★

“Quick and easy ”

Written on: 27/03/2015 by vvBailey301 (1 review written)

Broke it down and made clear. Great customer service and best deal found for what we wanted Thank you… Read Full Review

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★★★★★

“Excellent service. ”

Written on: 26/03/2015 by Angie70 (1 review written)

I spoke to a lady called Finn Gresty no 104 who I must say exceeded herself in helping me with my holiday requirements. She was very polite and extremely helpful. Everything was sorted quickly. It was a joy to to deal with a company that's so efficient. Once again many thanks for a fuss free experience… Read Full Review

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★☆☆☆☆

“I got a figure online and wanted to confirm this and...”

Written on: 26/03/2015 by Kasenv233 (1 review written)

I got a figure online and wanted to confirm this and then called to make sure it had gone through. I was told it hadn't been booked by the gentleman. So tried to re-book. I received a telephone call by a member of the team. He told me I had no choice but to pay the holiday regardless of the price online it £500 less than I was told. If you cancel you will loose all money already paid. Never would use this company again or ever recommend it again… Read Full Review

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★★★★☆

“Frustrated but happy”

Written on: 26/03/2015 by Granti428 (1 review written)

I was disappointed that what I had booked originally was no longer available at the price I paid. I was about to cancel but agent175 offered an alternative holiday and provided an understandable explanation as to why the original holiday was now more expensive. I went with my original booking and paid the extra for the flight. Well done agent175… Read Full Review

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★★★★★

“First class service”

Written on: 25/03/2015 by PaulLynda23 (1 review written)

Booking went very smoothly, and she was very prompt with his call back and sorted things very professionally Have used holiday gems in the past and they haven't disappointed to date… Read Full Review

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★★★★★

“Very happy with the help that i recieved when booking”

Written on: 25/03/2015 by Aleenak132 (1 review written)

never used this company before, I booked our holiday on Saturday 21st March, was very happy with the service which I received from Sian she was very helpful and explained everything which really helped, I will recommend holiday gems and certainly use again for our holiday… Read Full Review

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★★★★★

“Great communication and very helpful threw out my...”

Written on: 24/03/2015 by wayneconnor (1 review written)

Great communication and very helpful threw out my booking thank you,the advisor was very friendly and made me feel at ease… Read Full Review

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★★★★★

“Excellent service.only took a few minutes”

Written on: 24/03/2015 by JewelBlackburn (1 review written)

Excellent service.only took a few minutes… Read Full Review

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★★★★★

“sensible prices for a holiday ”

Written on: 24/03/2015 by TyreseDean (1 review written)

Very good on prices look around most site came across this last night and it couldn't be beaten on price as look for the best holiday for value for money beat all nearest rivals but over a hundred pounds customer service excellent and prompt really looking forward to my holiday thank you holiday gems… Read Full Review

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★★★★☆

“holidaygems are the best !”

Written on: 24/03/2015 by kindersuzie (1 review written)

Hi there may i say that it has been a pleasure to book with you, This as been our first reservation so far :) We shall highly recommend your site to family/friends, Could you give the person I dealt with our Upmost Thankyou for finding us accomadation in tenerife at the price we could afford. … Read Full Review

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