Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“381”

Written on: 01/08/2015 by jd25 (1 review written)

I was dealt with excellent service from rep 381,she was very helpful and diligent,we will use your company for all future holiday enquiries,many thanks John Dagger,25 The Weir,Edington Westbury,Wiltshire, BA134PY… Read Full Review

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★★★★★

“sound”

Written on: 31/07/2015 by IslaMoore259 (1 review written)

the person I dealt with very polite all good apart from disappointment of extra charges… Read Full Review

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★★★★☆

“Jf152207”

Written on: 31/07/2015 by Morrisonpw255 (1 review written)

Very helpful operator who looked for the best price will use again… Read Full Review

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★★★★★

“Excellent will use again”

Written on: 30/07/2015 by Bissuk (1 review written)

Rep was clear and knowledgeable got me the best deal the resort was supurb will use again when i go away at christmas overall very satisfying experience… Read Full Review

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★★★★★

“Happy and very helpfull.”

Written on: 29/07/2015 by Lloyd8949 (1 review written)

The Gentleman we spoke to was very pleasant and helpful . lovely attitude . we are extremely happy with the result.


KS1752907
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★☆☆☆☆

“holiday to portugal”

Written on: 29/07/2015 by deaconrob (1 review written)

the person I dealt with left a message to contact holiday gems. 46 minutes later we were told that only she could deal with our call and she would call back within 10 minutes. When she did 24 hours later the price had gone up by £40. This is exactly what happened last year and will never happen again as we will now only deal with professional companies… Read Full Review

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★★★★★

“holiday booking to cala d'ore”

Written on: 29/07/2015 by netty307 (1 review written)

fantastic service from holidaygems - very helpful lady wouldnt hesitate to book again, this is the 2nd booking with this company all documents emailed straight away… Read Full Review

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★★★★★

“Brilliant service”

Written on: 28/07/2015 by Natjorcal (1 review written)

The lady who dealt with my booking was very efficient and sorted my booking out as I had a few concerns with booking on the Internet. I would recommend booking through holiday gems… Read Full Review

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★★★★★

“booking a holiday”

Written on: 28/07/2015 by kayjacobs (1 review written)

re; 142R I was very impressed with the person who dealt with my enquirery she was very helpful and listened to what I wanted and gave me good advice she talked to me in a very friendly manner there was nothing I did not like I felt very pleased with how smoothly the booking was dealt with and all my questions was answered quickly and accurately… Read Full Review

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★★★★★

“response to my booking”

Written on: 27/07/2015 by andrewlancaster (1 review written)

very impressed with the person I dealt with quickly and efficiently sorted out the two queries I gave her and within minutes came through with uor flight booking confirmations very impressed and glad it was sorted so quickly now looking forward to my holiday… Read Full Review

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★★★★★

“Sam Packer Agent 15”

Written on: 26/07/2015 by Sheron56 (1 review written)

Fantastic service. Very helpful and patient ! Thank you … Read Full Review

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★★★★☆

“JF1522507”

Written on: 26/07/2015 by deniseluff (1 review written)

Very professional & friendly service.All relevant information was given clearly and consicely… Read Full Review

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★☆☆☆☆

“re - tunisia”

Written on: 26/07/2015 by JusticeYoung35 (1 review written)

ive tried for days to return ur call nd been on line for hours not good enough .ive paid a fortune in calls nd still no futher forward… Read Full Review

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★★★★★

“ super helpful friendly Advisor ”

Written on: 26/07/2015 by Laneo160 (1 review written)

Very happy with the service provided so far,  our advisor gave us options and advised cheaper options too. Every thing was no trouble and we even managed to get the hotel we stayed in previously. Many thanks… Read Full Review

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★★★★★

“Booking a holiday made easy”

Written on: 25/07/2015 by jh18 (1 review written)

This company made the task of holiday booking a cinch. Clear options and an ultra quick final total price made it a pleasure to do business. Will definitely use this company again… Read Full Review

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★★★★★

“Review of Holiday Gems ”

Written on: 25/07/2015 by ambercuthbertson (1 review written)

the service I received was amazing, he was so so helpful, kind, and didn't rush me for anything. One of the nicest people I think I've spoken to over the phone that I don't actually know. Thank you for your amazing customer service skills as well as helping me find an amazing holiday :)… Read Full Review

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★★★★★

“fantastic customer service ”

Written on: 25/07/2015 by 25Morgan (1 review written)

i booked this holiday on the 22.7.15 And I couldnt of been happier with the service I received. the person I dealt with really couldnt do enough for me, it was late at night on the 21st when I tried to book my holiday so was unable to confirm it due to them closing, so the person I dealt with took all my details and booked my holiday the next day for the same price we had agreed, all this was done while I was at work with no stress or hassle to myself. He even text me at work the next day to… Read Full Review

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★☆☆☆☆

“terrible customer servive”

Written on: 25/07/2015 by GrahamO'Hara291 (1 review written)

having been on hold for 40 minutes I was spoken to in a manner that is not acceptable by the admin manager. A holiday is some thing that should be relaxing and something to look forward to. Thanks to the after care team this has not been the case...will NEVER book through this company again… Read Full Review

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★☆☆☆☆

“Review of Holiday Gems”

Written on: 25/07/2015 by Mckenna373 (1 review written)

ive booked with holiday gems and trying to sort out tickets omg they don't answer the phone keep playing silly music for nearly an hour would not recommend to anyone would rather go with travel agent in future and the staff are so rude as im trying to explain how frustrating wanting to speak to someone… Read Full Review

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★☆☆☆☆

“The company seemed legitimate, and were very helpful...”

Written on: 25/07/2015

The company seemed legitimate, and were very helpful when we first booked our holiday in February 2015. They said that our payment had gone through and our holiday and accommodation was all booked. Roughly 12 hours before we were due to fly, we received a phone call from Holiday Gems letting us know that our flight had been cancelled due to a fire in the airport in Rome. This fire, we found out later, occurred in May 2015, and Holiday Gems had failed to let us know in any way that we would be… Read Full Review

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