Holiday Gems Reviews - www.holidaygems.co.uk

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★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“missing doccuments”

Written on: 28/08/2014 by O'Rourkecc208 (1 review written)

ty max 170 for excellent service when we found we were missing an important travel doccument… Read Full Review

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★★★★★

“NCL Cruise Booking”

Written on: 27/08/2014 by duncan1715 (1 review written)

Sales Consultant no. 137 couldn't have been more helpful. When my original request could not be met, she bent over backwards to find a satisfactory replacement. Her attitude was second to none and she had a lovely telephone manner. I couldn't fault her, so ten out of ten for customer support… Read Full Review

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★★★★★

“great service”

Written on: 27/08/2014 by neil1961 (1 review written)

Nice easy booking,Finn 104 was friendly, polite and helpful. Great customer service and would use again Email sent very quickly and more than happy with everything Well done… Read Full Review

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★★★★★

“Excellent Service thank you!”

Written on: 27/08/2014 by Annib123 (2 reviews written)

I don't normally write reviews, however the agent I dealt with KAYDEN175 was exceptional from beginning to end. He explained everything in detail and was friendly and professional at all times. It is quite rare to have such a good customer service experience so thank you for a great service. Will definitely be using holiday gems services again… Read Full Review

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★★★★★

“Excellent Service thank you!”

Written on: 27/08/2014 by Annib123 (2 reviews written)

I don't normally write reviews, however the agent I dealt with KAYDEN175 was exceptional from beginning to end. He explained everything in detail and was friendly and professional at all times. It is quite rare to have such a good customer service experience so thank you for a great service. Will definitely be using holiday gems services again… Read Full Review

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★★★★☆

“Great service ”

Written on: 27/08/2014 by Briggs9 (1 review written)

Sales Consultant 137 assisted me in booking my complete holiday/break. She was helpful, polite and my booking was taken care of very swiftly and pain free (bearing in mind I rang quite late into the evening). I would recommend Holiday Gems to friends and colleagues, now and in the future… Read Full Review

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★★★★★

“booking our holiday”

Written on: 27/08/2014

I wish to say thank you to 112 for being so helpful and finding out the answers to my questions .he was a very pleasant man and listen to what I was asking to know he told me what the place was like how far it was from the airport and booked the transport from the airport to the hotel and back again for us… Read Full Review

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★★☆☆☆

“they add extra from web price”

Written on: 27/08/2014 by AlisaWard1986 (1 review written)

i was disappointed web price was £160 more when they phone you and they did not book any luggage so had to pay £120 for luggage at airport… Read Full Review

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★★★★☆

“Review of booking 124”

Written on: 27/08/2014 by 425Garrison (1 review written)

The booking was dealt with efficiently. I was very pleased with the prompt help and advice and finally the booking of the accommodation… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 27/08/2014 by Britneyu88 (1 review written)

I found my experience with Holiday Gems a pleasurable one - staff member very professional and helpful. I am now very much looking forward to my holiday !! The only thing that was disappointing was the call to tell me that the flight prices had increased which I hadn't anticipated and bumped up the holiday total!… Read Full Review

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★★★★★

“Holiday booking experience”

Written on: 26/08/2014

Having looked through endless online holiday offers with different companies, I called today and spoke to Agent 137. In a relatively easy exchange of information, my holiday was booked, paid for and confirmed in no time at all. The Agent was friendly, professional, helpful and thorough… Read Full Review

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★★★★★

“helpful, good knowledge of the specific subject.”

Written on: 26/08/2014 by Tierney107 (1 review written)

he was pleasant towards me he answered all my questions that i had and told me more information i needed to know about the places and prices. He had a good view and experience of the place i wanted to go to and told me about culture.however we also told me and explained whats at the place i want to go basically he was professional at his job. The last thing i want to talk about the choices of the holiday i wanted to go to and i wasn't really sure about and the assistance was perfect , because… Read Full Review

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★★★★★

“Agent 152”

Written on: 26/08/2014

This lady was fabulous , did not hurry me in any way taking her time to find me the best deal .even talked me through every stage she was taking . And when she found my holiday at the right price for me , did not pressure me into making the booking . It's my first time in using this company and I can say I will be using it again .there are no hidden cost's like some other sites I've been using in the past , you have one very happy customer today , thank you for taking the time with me and… Read Full Review

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★★★★★

“Fantastic service definitely would you again...”

Written on: 26/08/2014

Fantastic service definitely would you again Agent 148 was excellent… Read Full Review

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★★★★☆

“my booking”

Written on: 26/08/2014 by maggieo59 (1 review written)

Managed to make my booking for the holiday I wanted absolutely hassle free very helpful thank you Agent 125… Read Full Review

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★★★★☆

“quick service and helpful, although hard to contact by...”

Written on: 26/08/2014 by Jason203 (1 review written)

dealt with Julie152, the price online was very competitive, however as usual once the telephone call rang to confirm the booking the price had gone up by £17pp. due to flights. this wasn't too bad however the price was not updated on the system over the next few days!!!!, all documentation was sent very quickly to the email address provided. when I needed to contact them direct, the phone just rings out for ages, however if you contact them via email they are rather quick in response time… Read Full Review

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★★★★★

“Really helpful and friendly”

Written on: 26/08/2014 by hypnospirit (1 review written)

Booked... then waited for a confirmation call. As expected the price had gone up. But we are leaving in about a week so I did expect that. The delightful girl on the call (Krystal 155) listened to our needs and then tried to find us a better deal, she called me back within minutes with some very clever options and a little 'outside the box' thinking that managed to get us back into our budget. She answered my questions and offered alternative ideas and solutions to keep chipping away at the… Read Full Review

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★☆☆☆☆

“Absolutely awful!”

Written on: 26/08/2014 by Houston246 (1 review written)

Use this company at your peril! Probably the most dishonest and rude agents ever. Like everyone else we booked online in good faith. Next morning they phoned to inflate our flights by £400!! They lied about baggage being included - it wasn't and cost us £100 at the airport and the advertised 4 star hotel was anything but, probably 2 at most. We checked out after 1 hour and fortunately found better accommodation at great cost. Those less fortunate had to stay and face a ruined holiday… Read Full Review

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★★★★☆

“Friendly helpfull and fast”

Written on: 26/08/2014 by Salamouse (1 review written)

I intitally booked my holiday on line and was then contacted by Jule (152). I was disapointed because the price was quite a bit more than shown on the web site, and as I had been checking the same deal for the last 3 weeks don't see that the prices should fluctuate that much. She did her best to convince me that it was still a good deal, and after having a quick rant with my partner we decided it was still a good deal. She was very helpful and made sure I recieved the documents quickly. They… Read Full Review

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★★★☆☆

“I'm going on holiday! ”

Written on: 26/08/2014 by Queenie72 (1 review written)

Must admit I was bit surprised to get a telephone call to say that its has the holiday that I booked has gone up. I thought what I booked that was it but no....bit of jigging I got better flights so it was worth little bit more. Agent 175 was good and very easy to talk to. But in future I won't be using this site again felt little bit conned. He was only doing his job. All the emails have came through while on the phone to confirm the booking which is good… Read Full Review

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