Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Thank you Agent 152”

Written on: 24/04/2017 by spSherwood276 (1 review written)

We have just booked our first holiday with Holiday Gems. We are so looking forward to what looks to be a fantastic holiday, and at an amazing price too. I was called today by agent 152 to confirm everything, she even had a look to see if there were cheaper flights for us. so far, I have been really impressed by this company, Thid is the first time we have used Holiday Gems. I will definitely be recommending Holiday Gems to all my family and friends… Read Full Review

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★★★★★

“Excellent”

Written on: 21/04/2017 by Blackpool2010 (1 review written)

Very helpful with booking my last minute holiday the person I dealt with was very patient and understanding as i am not computer literate.thanks a lot… Read Full Review

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★★★★★

“Well worth doing”

Written on: 18/04/2017 by Cristiano3 (1 review written)

I had the agent help me with my booking she was very helpful and explained the breakdown of the cost and how the booking and company works. I was more than happy with how she delt with my booking and would definitely give her a 5star in customer serivice. Thank you very much for your help… Read Full Review

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★★★★★

“Great help, good prices”

Written on: 14/04/2017 by JettMorris366 (1 review written)

Well I have to say how helpful MAN160 was in doing my booking great communication so easy to book and very reasonable prices will defo be using again as I got great peace of mind that everything was done together thank you… Read Full Review

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★☆☆☆☆

“Name Change Charges ”

Written on: 14/04/2017 by KeshawnNash (1 review written)

An inquiry into Name Change charges, came back with an Holiday gems £80.00 Admin charge and what ever the the company the name change was with charged, worked out more that we actually paid for the holiday and Rynair charge £110.00 for name change was cheaper buying a new flight. they should be ashamed… Read Full Review

Customerliaison's Comment

Written on: 19/04/2017

Unfortunately, any changes made after confirmation are at the costs of the supplier plus an admin fee. Charges by the suppliers are a matter over which we have no control.

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★★★★★

“Choose Holidaygems”

Written on: 13/04/2017

I discovered Holidaygems online when booking a last minute break to the Canaries. From start to finish I received excellent customer care and service . I was contacted within a day and emailed all the information I needed. My flights hotel and transfer all ran smoothly and the hotel exceeded my expectations of a 3 star. I noticed some of the reviews were a bit negative but my experience was 100% positive and I would recommend Holidaygems to anyone and will defiantly choose them next time I… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 12/04/2017

Thank you for making booking our holiday so easy and hassle free. The member of staff that we spoke to was a man who was very friendly and made booking an easy, hassle free thing to do. We were not actually intending booking there and then, however, due to the efficiency of the person we dealt with, we were able to book whilst on the phone. He even rang the hotel to ask the questions for us that we needed answering in order to book. He found out if the rooms were on ground floor or not, and… Read Full Review

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★★★★★

“Great customer service ”

Written on: 11/04/2017 by Buddy28 (1 review written)

After searching for holidays on the website I spoke to an agent to book the holiday. She was very pleasant and provide me with a number of options. After making my booking I had requested a call back as I had made an error in my booking. She took the time to rectify my problem removing any stress. Thanks for your patience and customer service… Read Full Review

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★★★★★

“GreaT Service!”

Written on: 09/04/2017

The service was brilliant, our agent was warm friendly and very helpful and patient! We would definitely use again. She felt like a friend after phone calls and emails and found us a great deal! Thanks Agent!… Read Full Review

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★☆☆☆☆

“Call back 3 days later to tell me that the cost had...”

Written on: 08/04/2017

I found my holiday on Holiday Gems website, right price, right location. I went though their online booking system, selected the relevant options, all fine then entered my card details. Waited for my booking confirmation to come through, all fine. confirmed my holiday with work. 3 days later I received the phone from Holiday Gems, I compltley forgot they would be calling, the confirmation email said: “Thank you for placing your order with HolidayGems.co.uk. Your reservation arrangements are… Read Full Review

Customerliaison's Comment

Written on: 19/04/2017

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. We refute that our website is not clear as the information stating the costs are not live and subject to change on confirmation, is shown on every page of the order process and reiterated in the terms and conditions to which you agreed when submitting the order. As the review is anonymous we are unable to respond with specifics of your order and/or booking

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★★★★☆

“Brilliant customer service”

Written on: 08/04/2017 by ShaniyaWilliams353 (1 review written)

Customer service was very personal you dealt with one person even on follow up issues such as adding baggage and picking seats on the aircraft. I would recommend Holiday gems they have good priced holidays… Read Full Review

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★★★★★

“good ”

Written on: 05/04/2017

very informative and easy to understand agent… Read Full Review

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★☆☆☆☆

“Never Never Never ”

Written on: 04/04/2017 by EMCCA (1 review written)

Holiday gems. Co. Uk  we agreed the price, flights, transfers for a big family holiday paid the deposit. All went well untill we went to pay off the balance and was told that it had gone up by £500. I phoned to complain and was told that the booking was only a summery and the could increase the price any time they wanted. I was gutted £500 is a big lump of money. And was told that if i canceld i would loose all my £3000 deposit. Then i was told that the manager would phone me. I am still… Read Full Review

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★★★★★

“Agent was very helpful”

Written on: 04/04/2017 by newtope1 (1 review written)

After being told the accommodation we had chosen was fully booked, she was very helpful in assisting us to choose another hotel of a similar standard and location. She guided us through the payment process and explained everything very clearly… Read Full Review

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★★★★★

“done a good job”

Written on: 03/04/2017 by Irvin1976 (1 review written)

She was very helpful and was very helpful .we had a good chat about the holiday which we was happy to book… Read Full Review

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★★★★★

“Great price!Perfect customer service!”

Written on: 03/04/2017 by Valerija (1 review written)

After I booked my all inclusive holiday,I recieved a phon call from agent, she explained me everything,how is the hotel,how is the place where I am going,she double checked all the information which I entered.After this conversation,I was so happy,that I choose holiday gems.She gave me some advice and options. Her customer service skills are really on high standards.Would recommend to everyone!!!!By the way,I browsed for a couple weeks,holiday gems was giving all the time the cheapest option… Read Full Review

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★★★★★

“It was an absolute pleasure to deal with your...”

Written on: 01/04/2017 by MarkCoyle (1 review written)

It was an absolute pleasure to deal with your agent today whilst booking our holiday, she was informative and extreamly helpful. Will definitely use your company again if all your agents are of this standard of excellence. Thank you for a great service … Read Full Review

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★★★★★

“FA78”

Written on: 31/03/2017 by Pridsdalw (1 review written)

Apart from the wait on the phone the service was brilliant… Read Full Review

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★★★★★

“the best one”

Written on: 30/03/2017 by daRandall83 (1 review written)

Alike the easy way to book in,Dont like waiting 48 hours TO CONFIRM HOLIDAY. ALL THE REST OK ,THANY YOU. … Read Full Review

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★☆☆☆☆

“All that glitters is NOT gold”

Written on: 29/03/2017 by Milest336 (1 review written)

Recently my wife and I were searching for a holiday to Lanzarote and found that Holiday Gems were advertising a package about £50 cheaper than the company we usually use so we went ahead and booked it online. We followed the usual criteria choosing flight times accommodation transfers ect. Made the booking received the confirmation via email with a note saying someone would contact us within 72 hours to "finalise" our booking. Well we got a phone call from a lovely sounding guy who said he… Read Full Review

Customerliaison's Comment

Written on: 29/03/2017

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis and this is clear on the website. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. As you have chosen not to accept the alternatives, the order has been cancelled and no payment taken. We regret that we have been unable to assist you in this instance.

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