Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
9485
93.2% of users recommend this
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Latest Reviews

★★★★★

“hotel booking”

Written on: 24/07/2016 by Morganr126 (1 review written)

She called me after my deposit didn't go through and I felt she was patient while I resolved the issue.. she was very polite and friendly I was happy with my first booking experience with holiday gems… Read Full Review

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★★★★★

“cypress booking”

Written on: 24/07/2016 by 223Corcoran (1 review written)

was very patient & helpful.would recomend to anyone… Read Full Review

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★★★★☆

“Peace of mind guaranteed”

Written on: 24/07/2016 by London5 (1 review written)

Our Rep 'sha171' was amazing We are a family with health conditions to consider and I was met with patience reassurance and so much stress taken off my mind Prompt phone calls, pleasant interaction, all options explored to get the best deal financially and practically with all issues at hand Thank u 'sha171' looking forward to our holiday… Read Full Review

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★★★★☆

“Helpful go the extra nothing to much trouble ”

Written on: 24/07/2016

She has been amazing sorting things out I needed changing always replied to emails ASAP nothing was to much trouble for outstanding service I recieved from this lady proffesional helpful polite a credit to your company amazing the service provided was second to none I have travelled with loads of companies but never have I had the help and support of any one like I have had. I would defiantly book again because of the service I have received of her what a lovely lady not the cheapest holiday I… Read Full Review

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★★★★☆

“Good service ”

Written on: 23/07/2016 by wvVelez475 (1 review written)

Very helpful! I had lost my documentation and katarzyna managed to help me straight away. Would defo book with this agent again… Read Full Review

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★★★★★

“She was very helpful and made booking holiday easy”

Written on: 23/07/2016 by Clifforddi395 (1 review written)

I booked my last holiday with holiday gems and have had no problems. She was amazing though, very helpful, happy and easy to talk to. Will definitely be calling her in next couple of months to book holiday for next year… Read Full Review

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★★★★★

“This man never gave in and came up with all we...”

Written on: 22/07/2016 by alexa1990 (1 review written)

This man never gave in and came up with all we desired.Excellent service andextremely helpful.Would reccomend this service to anybody… Read Full Review

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★★★★★

“fabulous price”

Written on: 22/07/2016 by marymac777 (1 review written)

The agent was very helpful and polite who got me a great deal to Majorca during school holidays. The agent was efficient and friendly just what you want when booking a family holiday. I have used Holiday gems a couple of times and found them to be great value for money, I thoroughly recommend them. Many thanks. … Read Full Review

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★★★★★

“Excellent service”

Written on: 22/07/2016 by Grafiks (1 review written)

She went through all the options to fulfi our holiday.She had excellent customer service… Read Full Review

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★★★★★

“Very happy with the service”

Written on: 22/07/2016

A rep phoned me to let me know that the availability of my booking had changed slightly. He then offered to look for similar hotels and ring back in ten minutes. He phoned back to confirm a few details regarding what i was looking for and then phoned back again with some alternative hotels. The alternatives were very nice (and cheaper) but i chose to pay the extra and stay with the hotel i had originally requested. The rep was very helpful and polite and catered to exactly what i was looking… Read Full Review

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★★★★★

“Exstremely helpful”

Written on: 21/07/2016 by Annetteandrew51 (1 review written)

She did what she promised and came back to me with the updates of the hotel b, as I was quite disappointed that the price had gone up since I booked it on line. I would definitely recommend a fried to this service. As I said I was not expecting to pay more then I saw on line but as its my birthday, I paid the extra expenses… Read Full Review

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★☆☆☆☆

“Very bad after sales services. No help at all”

Written on: 21/07/2016 by Sowat (1 review written)

No after sales service and no help at all with the collapse of Lowcost holidays… Read Full Review

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★★★★★

“Excellent Service”

Written on: 21/07/2016 by Ogle57 (1 review written)

I would like to say that I received a fantastic service. Very Friendly and confident sales agent. All holiday document received within the hour… Read Full Review

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★★★★★

“The service was not bad but showed no empathy until...”

Written on: 20/07/2016 by Nesline65 (1 review written)

The service was not bad but showed no empathy until she took over. When she took over it was more about the customer experience rather than the sale. Excellent service from start to finish… Read Full Review

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★★★★★

“Holiday booking with agent 178KTMCO”

Written on: 20/07/2016 by Caza67 (1 review written)

Had not booked holiday like this before and was a bit wary. However agent no 178KTMCO was really great. We gave him some information about the holiday we wanted. He went away to get us a quote and phoned us back when he said he would with the information. He answered all our questions and even phoned us back later to give us time to consider the offer. The email with our confirmation and vouchers came through earlier than anticipated. It was great to speak to someone who was very nice and very… Read Full Review

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★★★★★

“Holiday to Skiathos”

Written on: 20/07/2016 by paulz9 (1 review written)

Thanks for all your help today in booking my holiday you did an excellent job in finding me the best prices ,just hope I've picked a good hotel but I'm sure it will be good either way.thanks again. … Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 20/07/2016 by beppss (1 review written)

don't book a holiday through these, I've been on many holidays and this is the first time I've been tricked. Price was just over £1100 for my daughters surprise honeymoon then i'm told I must call Holiday Gems and then told the the price that I ordered the holiday was not a live price and the new price was £1349. How can I let my daughter down, i'll be very surprised if this hasn't happened to thousands of others and even more surprised if they publish this. Make sure you check who you book… Read Full Review

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★★★★★

“good”

Written on: 20/07/2016 by 226Greenwood (1 review written)

Been booking with Holiday gems for few yrs now..All is well..very helpful and staff always there to help..never had any problems staff wise..down side is..I do not like that they advertise on their website a price..then when the staff phones you with your holiday order..The price will always change to a higher price..Sorry a price is a price and should be what is advertised..Also I booked our cases in with holiday gems..but when we got to airport the cases were not on airport web site and had… Read Full Review

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★★★★★

“Holiday booking”

Written on: 20/07/2016 by Maloneco158 (1 review written)

Ref "KRK180" Very helpful and patient with my booking request . Met all my requirements at a fair price… Read Full Review

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★★★★★

“fa0152”

Written on: 20/07/2016 by McClurewx144 (1 review written)

While booking this holiday this lady was extremely helpful and friendly (152) .she searched lots for me and rang me back 3 times .Thanku for yr help. I will be recommending you to friends and family… Read Full Review

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