Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Very easy and helpful”

Written on: 21/11/2014 by Valerie777 (1 review written)

I booked a holiday for 11 to Benidorm, which was extremely easy thanks to agent 112. Every detail and step was explained and every question answered. The customer service was second to none. Thank you very much, I will definitely recommend Holidaygems.co.uk to everybody… Read Full Review

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★★★★★

“FLORENCE CITY BREAK”

Written on: 21/11/2014 by DanielLion77 (1 review written)

A very worthwhile phone call which ended in my booking a 3 night city break to Florence. The agent 142 "R" was extremely friendly and helpful and I made my booking with her help with the minimum fuss. This is the second time I have used this company and would not hesitate to use again. You are to be complimented on the standard of your staff but in particular the agent mentioned above. The trip I have booked is exactly what we were looking for and we look forward to visiting Florence in April… Read Full Review

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★★★★★

“Prague Booking”

Written on: 20/11/2014 by Portnadoran (1 review written)

Excellent support & help with my booking. Good suggestions offered. Concise & to the point but friendly & reassuring manner… Read Full Review

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★★★★★

“Agent 175”

Written on: 20/11/2014 by Alexanderig181 (1 review written)

From the outset Agent 175 was patient, attentive and clearly took on board my requirements. Even when my payment card was declined, he called me on his day off to complete the transaction. Hope the holiday is as good as the customer service!… Read Full Review

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★★★★★

“Holiday booking from paper”

Written on: 20/11/2014 by Kamari486 (1 review written)

Very patient and gave us the details required without hurrying us and gave us several alternatives when the first did not suit All in all a nice friendly girl… Read Full Review

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★★★☆☆

“Agent 142 "R"”

Written on: 20/11/2014 by XiomaraMurray (1 review written)

Although the agent I spoke to was absolutely loveley and did a fantastic job, the experience was let down by your WEBSITE costings being totally inaccurate. I can still go on-line and make a booking at £600+ less than it has cost me. I did consider making a complaint - to which ever body governs this sort of thing - however my agent tried so hard to overcome this, that I decided to make the booking anyway. I will however give myself more time when booking future holidays and if this did happen… Read Full Review

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★★★★☆

“The agent was very helpful from the start, explaining...”

Written on: 20/11/2014

The agent was very helpful from the start, explaining in as much detail as he could. It's all still a bit complicated but has continued to help even though there has been a few snags. Possibly to do with my printer… Read Full Review

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★☆☆☆☆

“with regret,the package arrangements were a disaster!”

Written on: 20/11/2014 by BennettHolt133 (1 review written)

Outstanding experience only spoilt by lack of information from tour provider… Read Full Review

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★★★☆☆

“Staff very helpful ”

Written on: 20/11/2014 by Fun1234 (1 review written)

Great service with the over the phone staff never had any bother they sorted everything after the website was incorrect and the flights were not the correct price displaying on the internet ! If using this website to book I would phone up and tell them the holiday your intrested in as the flight prices don't update so I was left having to look for other flights or pay £110 more than I all ready had.. Turned out paying more was my only option but staff did help best they could! Finn 104 the… Read Full Review

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★★★★★

“Rome City Break”

Written on: 20/11/2014 by Ogle21 (1 review written)

I would like to thank the person I spoke to on the telephone to book our Rome City Break.She answered all the questions I put to her.Choice of dates,information necessary to complete our journey hotel and city tansport… Read Full Review

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★★★★★

“amazing first class service. ”

Written on: 19/11/2014 by danielhooton (2 reviews written)

Amazing first class customer service. Booked through this kayden 3 times now. Help with all my holiday needs and preferences recommedended to friend already. customer service perfection. Keep up the good work.. kayden175… Read Full Review

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★★★★★

“Booked by agent 137 a Kraków 3 day break flying from...”

Written on: 19/11/2014

Agent 137 was very efficient and the whole booking including and emails to confirm the booking and transfers were confirmed whilst I was still on the phone. Very impressive indeed… Read Full Review

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★★★★★

“Really helpful and informative”

Written on: 19/11/2014 by selbyathme (1 review written)

Spoke with Agent175. He went out of his way to help me - going away to find information and coming back to me rather than keeping me waiting on the phone. Got me a great deal but also explored other options other than the resort I had originally requested which was appreciated. Thank you. This is the 2nd time I have booked with them and once again have had a stress free, pleasant and informed experience. I will use them again and would and have recommended them to friends… Read Full Review

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★★★★★

“booked amed cruise no problem.”

Written on: 19/11/2014 by Krause318 (1 review written)

Agent 135 was brilliant answered all relevant questions phoned back when she said she would could not wish for better service. Code 135… Read Full Review

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★☆☆☆☆

“164”

Written on: 19/11/2014 by 495Krause (1 review written)

Unfortunately she did not fill us with confidence when taking our order, and our thoughts were realised when three crucial emails were not sent and an email not replied to. I am hoping that a they will send these outstanding items this afternoon… Read Full Review

Customerliaison's Comment

Written on: 19/11/2014

Unfortunately as your review is anonymous we are unable to make a comment and do regret any lapse in our service. If you would please email admin at holidaygems the issue will be addressed immediately.

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★★★☆☆

“Hurgarda holiday”

Written on: 18/11/2014 by Mallyward (1 review written)

Agent 152 was very helpful and it was hassle free to book my holiday, I was a little disappointed that the final price of the holiday cost me £127 above the advertised price showing when first booked with Holiday Gems. Thank you Agent 152 for all your kind help. Mr Malcolm Ward… Read Full Review

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★★★★☆

“Great customer service! ”

Written on: 18/11/2014 by Kelvester1 (1 review written)

Holiday Gems contacted me within 24 hours of my online booking and were very helpful with everything… Read Full Review

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★★★★★

“booking my holiday with ease”

Written on: 18/11/2014 by JBS1392 (1 review written)

What a joy booking my holiday with you was .was great to actually speak to an agent , Kayden took care of me and nothing was to much trouble, he phoned me several times and explained everything to me , went over all the details I can't praise him enough thank you… Read Full Review

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★★★★★

“Holiday problems sorted by Holiday Gems”

Written on: 18/11/2014 by Gray231 (1 review written)

Booked my holiday online at a great price, but unfortunately being a weekend the prices were not live. Representative 137 phoned me and we came to an amicable agreement with no cross words. I was very happy with service as the company tried every thing to give me a holiday on similar dates at a good price… Read Full Review

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★★★★★

“Easy to book!”

Written on: 18/11/2014 by Rumbalady (1 review written)

Very easy to deal with and so helpful. Robbie was very patient, happy to answer even silly questions☺️ Would recommend to friends and family with no hesitation. Explained all,points very clearly… Read Full Review

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