Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★☆☆☆☆

“Beware - watch the small print very carefully!”

Written on: 25/05/2015

We booked a holiday with this company on the web. The blurb told us that we should notify them immediately if any details were incorrect. We suddenly spotted we had booked one of the flights at the wrong time, so phoned the company immediately. We were told that, to change the flight, we would be charged an exorbitant sum. We therefore asked to cancel the holiday: that would cost us even more - and yet more if we delayed a decision beyond 24 hours. We were caught "over a barrel". Our only… Read Full Review

Customerliaison's Comment

Written on: 26/05/2015

We are most disappointed when reading the review. As this is anonymous we would request that you email our admin or customer liaison department with a reference number so that the issue may be investigated and resolved.

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★☆☆☆☆

“I haven't received my holiday and I'm unable to...”

Written on: 23/05/2015 by Kirstyclark (1 review written)

I was happy until two days later I still haven't received my holiday and I'm un able to contact the lady from holiday gems. I have tried all day with no success. So now I'm left thinking it's just a big sham… Read Full Review

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★★☆☆☆

“DIFFERENT PRICES - VERY POOR CUSTOMER SERVICES”

Written on: 23/05/2015 by SMOGMAG (1 review written)

I booked my holiday online and paid a £20 deposit. However, within 2 days of of booking I found out that the exact same holiday was now being advertised £130 cheaper. Despite seven different attempts to contact the agent who booked my holiday I was unsuccessful - she failed to return any phone calls or to respond to 5 different emails. In frustration I contacted customer services (the most inaptly named department imaginable). They told me that the prices of holidays varied and there was… Read Full Review

Customerliaison's Response to SMOGMAG's Review

Written on: 27/05/2015

Whilst we cannot investigate the booking as the review is anonymous, we would advise that when we make a booking we do so at the prevailing rate and monies are immediately paid on your behalf. Any changes and/or cancellations after confirmation are subject to fees levied by our suppliers. These charges are implemented immediately and it is a matter over which we have no control. In no way would we consider this being inflexible or heavy handed and we are sure that this was explained to you. If you have an issue, please email our customer liaison department who will investigate the issues raised.

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★★★★★

“Over the phone booking”

Written on: 18/05/2015 by KakaE (1 review written)

Just made a booking over the phone for the 1st time as the website isn't completely live. The lady called me back once she had my details & had it all booked within minutes. She was very polite & efficient. I have used holiday-gems many times & have always been happy with their service. So far this booking is fulfilling my previous experience. would thoroughly recommend this company. (Ellingham)… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 17/05/2015 by YaretziGarrett (1 review written)

Do not book through this agency. I thought i'd booked the hotel and flights until it took me several attempts to speak to the agent. Once i'd got through, i was told the flights had gone up!!! Now i have to start searching all over again!! Just as well i didn't book the shuttle bus!! … Read Full Review

Customerliaison's Comment

Written on: 22/05/2015

Our website clearly states that the costs are subject to confirmation. No payment would have been taken if you chose not to proceed.

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★★★★★

“Holiday to Sharm ”

Written on: 12/05/2015 by AbdullahDudley (1 review written)

Booked a holiday with an Agent he was very polite friendly helpful and answered everything I asked. He tried to get me extras on the flight but could not obtain unfortunately however did give me a top price. Travelling to Sharm El Sheikh on the 20th August 2015 15 nights at Naama Hights. If everything goes to plan fingers crossed should have a fantastic holiday a big Thank you to the person I dealt with Regards… Read Full Review

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★★★★★

“Going to costa Blanca”

Written on: 11/05/2015 by rfHarris-Alt122 (1 review written)

Very helpful and a good price I wil use holiday gem again thanks… Read Full Review

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★★★★★

“melanie burns majorca”

Written on: 09/05/2015 by Joyce471 (1 review written)

friendly staff, helpful advise, quick service. the person I dealt with was our operator that dealt with our booking very effiently. Also Kaden was helpful and friendly too… Read Full Review

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★★★★☆

“ GOING TO CROATIA”

Written on: 09/05/2015

I would like to say how very helpful and accommodating the person I dealt with was to deal with, she explained all the options I could have, and made it very easy to understand. When there was a slight hitch she said she would call me back in a few minutes, this she did and we were able to complete my booking. Overhaul it was a very good experience dealing with her who was very competant and answered any queries I asked… Read Full Review

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★★★★☆

“Good customer care ”

Written on: 07/05/2015 by Maddison303 (1 review written)

As above. Staff member was very helpful. Although rather disappointed that the holiday cost more than originally quoted for. Have used Holiday Gems regularly over the past few years and are generally pleased with the service… Read Full Review

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★★☆☆☆

“Price raise £100 after I had booked on line ”

Written on: 07/05/2015

Spoke to a nice young lady. Was very polite , but was not happy as booked the holiday from the web site and at the time it was £451 , then when she rang me to tell me the price was incorrect on line , and it was now £551 was not happy , they should honer the price quoted on there web page , not tell me 3 days later they have it wrong , I have still gone ahead and booked as its a present for my daughter , but would think again before I use this company again… Read Full Review

Customerliaison's Comment

Written on: 12/05/2015

As per our terms and conditions to which you agreed, you placed an order online and not a booking and this is clear throughout the process. No payment is taken until you agree to any alternative arrangements/costs offered and this process was followed. We do regret that you have found our service less than acceptable

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★★★★☆

“egypt holiday booking”

Written on: 05/05/2015 by adam55676 (1 review written)

The advisor was very friendly, bubbly person putting up with our crazy questions. he was very helpful with question even not related to the booking itself. Gave some good advice. He called back at times he had stated. only downside to the booking was after confirming and paying for the whole package we were given a call back stating that in the time it has taken to book the room further costs had been applied. had to pay extra charges. i must add the advisor was really helpful till the end… Read Full Review

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★☆☆☆☆

“Rip off merchants!!!”

Written on: 05/05/2015 by Pierce1954 (1 review written)

If I could score this website less I would! Once you process your booking they call you back after 3 days telling you some rubbish about the airline price has went up. First and last time I will be using this website. My parents were about to book a holiday also but thankfully they called just in time! Save yourself any hassle and book elsewhere!… Read Full Review

Customerliaison's Comment

Written on: 06/05/2015

Our website is clear that the costs are not live and subject to change on confirmation. It should be noted that you place an order online and do not make a booking and there is a fundamental difference between the two. We regret that we have not been able to assist in this holiday.

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★★★★★

“The perfect Agent for my Italian holiday”

Written on: 05/05/2015 by Annasicilia (1 review written)

After seeing an enticing holiday offer In the DailynTelegraph I phoned and was answered by a female agent. She was most helpful with a beautiful speaking voice which I had no trouble in understanding. I have to tell you that this is not usually the case as the telephone can adversely distort accents. She double checked everything for me to make sure that I understood what was included in the package giving me full flight details which enabled me to take advantage of prefered seats with… Read Full Review

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★★★★★

“Success at last!”

Written on: 05/05/2015 by MandyCuthbert (1 review written)

After struggling for a few days to find a holiday for the right price, in the right location and the right quality, holiday gems were able to find exactly what we wanted very quickly. The whole process was pain free. What a little star!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 05/05/2015 by mckayp (1 review written)

Excellent service, had an issue with the CC but the advisor was very understanding and was more than happy to call me back after a short while to complete the booking. price was as advertised on the website no hidden extras… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 05/05/2015 by Karma-111 (1 review written)

Do not book with this company as they ignore your emails. I booked a holiday in January to go on holiday in November. I have recently been off work long term after having a mini stroke. When I returned to work I put in my holiday request giving them 7 months notice. This was declined due to other staff having these dates. I contacted holiday gems to ask if I could have a refund or change dates. I was told To email admin  which I did on 30/4/15 and again on 1/5/15. No one answered. I again… Read Full Review

Customerliaison's Response to Karma-111's Review

Written on: 06/05/2015

We do apologise if our staff did not give our normal good customer service. We cannot access the booking as this review is anonymous, however, if you email us we are sure that this matter will be addressed.

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★★★★★

“Great Service by Kayden175”

Written on: 05/05/2015 by ZacheryStiles (1 review written)

First time booking with Holiday Gems and whilst you were unable to keep to the price quoted at the time of booking, the person I dealt with did find us alternative at extra cost. He was most helpful in ensuring that the accommodation we booked was suitable for our needs. Overall, we were very happy with the service he provided. The only downside was that he did advise us that he would alter our final balance payment to 10 weeks prior to arrival rather than the standard 14 but this did not… Read Full Review

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★★★★☆

“Good”

Written on: 04/05/2015

the person I dealt with  was lovely but just weren't happy at the fact the price on the website is a lot different to the price I paid… Read Full Review

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★★★★★

“Kayden175”

Written on: 04/05/2015 by kpetrone (1 review written)

I had a pleasant time searching and booking a holiday with Holiday Gems. In addition, the help provided by the person I dealt with was more then I could have expected. He was helpful in finding me the best deal and his patience showed as we spoke on the phone, he did an excellent job. I'm looking forward too using Holiday Gems again, and thank you to the person I dealt with for all your help… Read Full Review

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