Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“booking through HolidayGems call center ”

Written on: 24/03/2017 by jacqueforster (1 review written)

excellent communication skills with confidence which in turn made me confident in booking no urgency to book and get myself of the phone extremely pleasant and helpful explained everything in detail so no hidden extras surprises highly recommended… Read Full Review

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★★★★★

“very helpful”

Written on: 22/03/2017 by Carlatracey (1 review written)

Very happy with this service and found the travel agent very helpful with excellent customer service, would highly recommend this company… Read Full Review

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★★★★★

“KHMPI”

Written on: 21/03/2017

Great helpful service,friendly and nothing was a problem. Rang back with all details I needed. Thank you! Would recommend company to all… Read Full Review

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★★★★★

“simple cost effective and value for money ”

Written on: 19/03/2017 by HaileyHolbrook214 (1 review written)

Brilliant and quick knew what they we talking about told me everything I needed to know. I have told my family about holiday gems and my family are planning a holiday useing holiday gems. I will be using again with out doubt… Read Full Review

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★★★★★

“Thank You”

Written on: 18/03/2017

Telephone bookings can be tedious and drawn out affairs. Not this one. It was efficient,helpful and all done in a pleasant manner. I was even given a 10 minute break so I could discuss the various options with my wife. Terrific!!!… Read Full Review

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★★★★★

“Lovely staff”

Written on: 18/03/2017 by Milsandboon (1 review written)

Have used this company numerous times and have always found the staff very friendly and always willing to go the extra mile to find us what we want so will continue to use them,well done to you all… Read Full Review

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★★★★★

“Excellent value and service”

Written on: 18/03/2017 by 401Cox (1 review written)

Good website with easy access to cost effective flights.responsive sales team.only issue was lack of self catering options in Orlando when it came to accommodation options… Read Full Review

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★★★★☆

“Holiday package information”

Written on: 18/03/2017 by Halliee164 (1 review written)

Good service but could give more info about how voucher system works. As being afirst time customer it was a bit confusing as previous holidays From other companies i have always received details by post… Read Full Review

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★★★★☆

“holiday tenerife very good”

Written on: 18/03/2017 by Jayla190 (1 review written)

Tfskay was very helpful and kind with our holiday choice . WOULD RECOMMEND GEMM HOLIDAYS… Read Full Review

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★★★★☆

“holiday to fuengirola”

Written on: 17/03/2017

Staff very helpful telephoned me on my mobile as I given a previous land line number. Only fault I have received confirmation about three times… Read Full Review

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★★★★★

“Really good quick and efficient”

Written on: 16/03/2017 by Gretchen140 (1 review written)

Really good quick and efficient… Read Full Review

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★★★★★

“family holiday booking”

Written on: 15/03/2017 by Evitts (1 review written)

The employee i spoke with was helpful and efficient and gave some good advice about the area. They took a lot of the hassle out of booking by myself… Read Full Review

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★★★★★

“Very helpful.”

Written on: 14/03/2017 by Shields358 (1 review written)

Got us the best deal and couldn't do enought to help… Read Full Review

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★★★★★

“Lake Spa Resort Vilamoura Portugal”

Written on: 14/03/2017 by Gallagher330 (1 review written)

My friend and I have just spent a wonderful week at the Lake Spa Resort at Vilamoura on a bed and breakfast basis which I booked with Holiday Gems. From the very beginning when I rang to book the holiday, they could not have been more helpful and the organisation of the trip second to none, flights with seats booked, all I had to do was check in and taxi waiting at Faro airport. Included in trip was a visit to Seville which again was organised perfectly. The hotel was absolutely fantastic… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/03/2017 by pengawse (1 review written)

Service by Agent 124 was excellent today. He was careful to check all my personal details (often my surname is mis-spelled) with me and also the requirements for the holiday. I wanted a bedroom choice as I was seeking advice for friends and the agent came back to me promptly with details. I appreciate that 'deals' do not always last long but I did not feel under pressure to book and liked the fact that I was given a direct line to phone back on. My friends also managed to book today too as… Read Full Review

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★★★★★

“Madeira holiday booking”

Written on: 13/03/2017

Ref PW172: the staff member went to great pains to select a suitably located place for us to stay, the most convenient flights, and local transfers. He also made sure our stay coincided with the Funchal Flower Festival. Many thanks!… Read Full Review

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★★★★★

“very good service”

Written on: 13/03/2017 by Bradyn281 (1 review written)

The young man who dealt with my enquiry was very patient and very well spoken and easy to understand. Nothing seemed to much trouble for him and I am happy with the service and help… Read Full Review

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★★☆☆☆

“Poor communication and continuous errors.”

Written on: 12/03/2017 by stevencole (1 review written)

Where do I start... they sent me the travel documents and I spotted they'd incorrectly spelt a name of one of the party. Within 5 minutes I emailed to point this out. That was 10 days ago. I've subsequently had to email 6 times... now, they've actually amended it so that BOTH names are incorrectly spelt. So instead of correcting one mistake holiday gems have left that mistake as is, and amended a correct surname to an incorrect surname. And before you think the surnames were the same so it's… Read Full Review

Customerliaison's Response to stevencole's Review

Written on: 13/03/2017

The review is anonymous and we are unable to access the booking. Please can you urgently advise a telephone number and we shall call you immediately. You may do so by emailing us. We sincerely apologise for any issues raised

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Stevencole's reply to Customerliaison's Comment

Written on: 14/03/2017

You had my telephone number as part of the booking and I had emailed you several times... to no avail, hence my need to write the review (that coulda been much better had you responded to me). I've subsequently got the correct details from you. It's left a bitter taste, I can tell you that.

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★★★☆☆

“Price increases make travel firms appear dishonest”

Written on: 11/03/2017 by Thompsonpq71 (1 review written)

The customer service person was polite, patient, understanding and helpful in trying to secure us another hotel at the price we paid and this review is not about the customer service which was very good. All too often nowadays holiday are booked online only to find that the final price has increased. Yet again the price of my holiday was not what I agreed to when I pressed the payment button. £110 more was asked and this to me, instills lack of trust in travel companies in general. You book… Read Full Review

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★★★☆☆

“Price increases make travel firms appear dishonest”

Written on: 11/03/2017 by Thompsonpq71 (1 review written)

The customer service person was polite, patient, understanding and helpful in trying to secure us another hotel at the price we paid and this review is not about the customer service which was very good. All too often nowadays holiday are booked online only to find that the final price has increased. Yet again the price of my holiday was not what I agreed to when I pressed the payment button. £110 more was asked and this to me, instills lack of trust in travel companies in general. You book… Read Full Review

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