Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★☆☆☆☆

“Trying to book”

Written on: 02/05/2016 by Rosemary334 (1 review written)

Tried to book a holiday spent 25 min on phone to no avail just listening to sales talk from animated voice tried an e mail no good still no quote asked once more to call or leave phone no that's no good out of house a lot… Read Full Review

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★★☆☆☆

“Disappointing!!!”

Written on: 02/05/2016 by Hackett29 (1 review written)

Booked a cheap break away !!! Then the dreaded call came through to tell up the holiday was gonna cost another £140 I appreciate it was a great price but I think the prices should be what u have been quoted end of!!!!… Read Full Review

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★★★★★

“First Class Service”

Written on: 02/05/2016

Wow what an amazing service i received from a member of your sales team last night, extremely well mannered, explained all holiday elements in full. Offered to explore cheaper flights and better flight times. I would highly recommend this agent and her colleagues to anyone looking for a holiday. There was nothing I didn't like about this service. In one word "committed"… Read Full Review

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★★★★★

“Excellent ”

Written on: 01/05/2016 by Janjan19961103 (1 review written)

I would so recomend this website for anyone who's looking to book a quick holiday it's so straight forward and easy! Also you get good deals, I also got a phone call straight away to confirm my flight by Agent LCA172 who was very lovely and helpful! And I really would use this website again if I was going to go abroad!… Read Full Review

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★★★★★

“So easy”

Written on: 01/05/2016 by Angie125 (1 review written)

Just had a phone call with Agent FA0172 and could not have asked for a more helpful chap. The agent initially phoned me but I missed the call so I called back but he was busy but he called back within minutes. He sorted out a little blip with our flights, booked us a hire car (for less money than I could find online) and generally made me feel good about the whole experience .Honestly I could not have wished for more help or a nicer Agent. Looking forward to a lovely holiday… Read Full Review

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★★★★☆

“TFS152”

Written on: 01/05/2016 by 235Mitchell (1 review written)

The lady who called me back to discuss my order was very polite and helpful checking out all options and possibilities to make my booking, however when the order was made 2 days earlier I thought it was a booking rather than an order and would be confirmed at that price within a couple of hours. I think your website should make that clearer as it just looks like a way to hike the price up, and in those 2 days I may have booked somewhere else… Read Full Review

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★★★★☆

“An initial delay from the company in getting back to...”

Written on: 29/04/2016 by MadeleineCaldwell (1 review written)

An initial delay from the company in getting back to us to discuss and book our holiday. Phone call finally came from the agent who was very friendly and helpful and talked me through the holiday I was booking in detail. I liked the fact he asked me to phone him a month before the holiday so that he could book us in with all our passport details etc. This reassured me that he genuinely wanted to make sure everything went smoothly for our holiday. Overall very happy with cost of holiday… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 29/04/2016 by Angiewalsh (1 review written)

Fantastic speedy service. Have booked with Holiday Gems for 5 years now and would not use any other booking site for my holidays. Always great value and sales team are very helpful. We needed a quick confirmation and the agent was extremely efficient and helpful in rushing through the booking. Have and will always recommend Holiday Gems to friends and family in 5 years we have never had a bad experience and when things went wrong one year this was sorted efficiently and with an upgrade to… Read Full Review

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★★★★☆

“help with booking issues”

Written on: 29/04/2016

unfortunately the flight price when ordered the previous evening could not be matched. the agent i.d. 109 contacted me to advise and explained that this situation can occur. he looked at various other flights around my departure date, none of which suited and i paid the additional cost. he could not have been more helpful and was sincere when dealing with the issue and the explanation. suppose on line booking has its pitfalls!… Read Full Review

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★★★★☆

“The lady I spoke to was fine but every time we use a...”

Written on: 29/04/2016 by Tilley244 (1 review written)

The lady I spoke to was fine but every time we use a website the holiday we want is always more expensive than quoted .Do not believe the excuses so tell everyone the holiday will always be more expensive.Every business I have worked in we would never be allowed to get way with it .If I told a customer that a service on his car was one price I could not then say that service was not available.Please travel agents do not think the public are stupid. … Read Full Review

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★★★★★

“She was very helpful and very kind ! She helped me...”

Written on: 29/04/2016 by Finndp356 (1 review written)

She was very helpful and very kind ! She helped me with everything i needed to know… Read Full Review

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★★★★☆

“toki dealt with a problem for me & gave me 1st class...”

Written on: 29/04/2016 by LexiePhillips (1 review written)

good service from consultant toki… Read Full Review

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★★★★☆

“The agent provided an excellent service for me when...”

Written on: 28/04/2016

The agent provided an excellent service for me when booking my holiday to Spain, she did not pressurise me into booking the holiday and called me back so that I wasn't on hold and building up a phone bill! I couldn't fault her service :) One thing I would say though is that the prices on the website can be misleading as they do change when you call up to confirm so make sure you call up rather than book online as the prices will be different… Read Full Review

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★★★★★

“So so happy!!!”

Written on: 28/04/2016 by Aguirrezj220 (1 review written)

Thank you! Really looking forward to a perfect holiday :) I had originally booked online however had a phone call to advise me the hotel was fully booked. The staff member I was spoke to went above and beyond to find me a hotel I was happy with and at a great rate! I would definitely book again through holiday gem… Read Full Review

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★☆☆☆☆

“Absolutely terrible after sales”

Written on: 28/04/2016 by Carvermu60 (1 review written)

Terrible after sales, never answer the phone and a good few weeks to get an email response! Book with someone else or you will be just as disappointed… Read Full Review

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★★★★★

“holiday to lanzarote”

Written on: 28/04/2016 by 495Rivera (1 review written)

i booked a holiday online with holiday gems, but recieved a call the following day explaining the holiday price had increased. obviously i as not very happy but the staff member went above and beyond to secure me a holiday at a price i was happy with, the member of staff was most helpful. i have booked with holiday gems on a few occasions and i have always been satisfied with the service recieved. iand i will book again with them in the near future… Read Full Review

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★★★★★

“Very good service ”

Written on: 28/04/2016 by AnnaTemple (1 review written)

I am very happy with the service that was given to me… Read Full Review

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★★★★☆

“Agent2504MLA”

Written on: 28/04/2016 by Gloria1985 (1 review written)

I was extremely happy with the help I got from the agent named above in booking my holiday with Holidaygems. Everything went seamlessly. I have no complaints whatsoever. Keep the good work going. Thanks… Read Full Review

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★★★★★

“very helpful”

Written on: 28/04/2016 by Bowenkb76 (1 review written)

Very friendly and helpful I would defiantly book with her again… Read Full Review

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★★★★★

“Totally takes the stress out of looking for a holiday.”

Written on: 27/04/2016 by Ticghirl (1 review written)

Ref no - NW1842604. What a refreshing experience with this travel agent. I felt totally calm throughout. I had made an error in my initial booking and this agent took the time and made the effort to sort it all out. Within 20 minutes he had taken me through umpteen choices and I ended up with a location that I should have booked in the first place. He was also able to book a 2 bedroom apartment instead of a 1 bed which as not available on the website so I was more than happy. Nothing was too… Read Full Review

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