Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
9822
93% of users recommend this
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Latest Reviews

★★★★★

“Helpful”

Written on: 01/12/2016 by sea-jade (1 review written)

A gem is the word to use.A great hotel deal,great listening by the lady and no pressure to buy there and then.Great detail explained the hotel details in full.I would suggest call them they dont bite but listen.I know which company I would usa. … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 01/12/2016 by 482Nolan (1 review written)

Once we had the rep on the phone he took every possible step to find us what we wanted. He was excellent, and the website was also pretty useful for narrowing our search by things like take off time / having a range of dates etc… Read Full Review

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★★★★★

“Most helpful ”

Written on: 30/11/2016 by Patsuntan92 (1 review written)

Spoke to agent and she was one of the most helpful people I have booked a holiday with. She explained everything and had a fantastic attitude to the whole booking process, pleasure to do business with someone who understands the whole package well done Holiday gems! Will definitely book with your company again thank you… Read Full Review

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★★★★★

“Bookng with Holidaygems”

Written on: 29/11/2016 by AbdullahBarnes (1 review written)

This is a no hassle company to book with. I have used them before you get the best info. Staff are very pleasant and i will always book with them… Read Full Review

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★★★★★

“very good service ”

Written on: 28/11/2016 by Makhi314 (1 review written)

the service was very good… Read Full Review

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★★★★☆

“Well done!”

Written on: 28/11/2016 by WhitneyBradley (1 review written)

Efficient and professional service, nice on a Friday night. Thank you for your help… Read Full Review

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★★★★☆

“My holiday was booked very efficiently and...”

Written on: 27/11/2016 by Taniya78 (1 review written)

My holiday was booked very efficiently and professionally and I will be using holiday gems in the future… Read Full Review

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★★★★☆

“the lady I dealt with over the phone was very helpful...”

Written on: 26/11/2016 by frankmck (1 review written)

the lady I dealt with over the phone was very helpful she checked for best price and times from 3 different airports and added extra luggage weights etc. I could not see a mention of luggage and could not get into my flight apps to confirm flights so I e-mailed the lady back and within minutes she replied with all relevant info and everything was as booked. So I would be personally dealing with this lady again when making any enquiries on future holidays… Read Full Review

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★★★★★

“Third holiday booked with holiday gems”

Written on: 26/11/2016 by wzBaker469 (1 review written)

This is the third holiday we have booked with holiday gems and the secondgoing to Dubai. The staff know what they are talking about and guidance you though making sure that the holiday you book is the best you can buy but keeping the price sensible. Last year they recommend that Anatara hotel on the palm, this year we are going back. Every member of staff at holiday gems are great, extremely helpful and always look to get you the best deal, fantastic staff and should be very proud of making… Read Full Review

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★★★★★

“Great service ”

Written on: 25/11/2016 by cxCowan417 (1 review written)

Today we had a fab service. Nothing was too much trouble and he worked considerably hard to get us what we wanted. Thank you Would definitely use holiday gems again… Read Full Review

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★★★★★

“GB182”

Written on: 25/11/2016

Most helpful and patient booking process especially as we are oap's who are not good at rushing things! Service was friendly and the promised call back was prompt. Would recommend this company to friends and relatives… Read Full Review

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★★★★★

“Advisers overall customer service ”

Written on: 24/11/2016 by tommcgregor (1 review written)

Great service from the first phone call,kept us fully informed during the process.she checked everything for our holiday making sure we understand that booking our holiday was pain free and we were getting the best deal to suit our budget.No problems whatsoever with company and the advisor was pleasant… Read Full Review

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★★★★★

“very efficient booking”

Written on: 24/11/2016 by sarahsonryan (1 review written)

I booked online but received a call from the person I dealt with the following morning to say the holiday had slightly increased. She was very friendly and tried to get the holiday back to the original price but couldn't. I'm still happy with the price I paid and very happy with the service… Read Full Review

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★★★★★

“Holiday booking for early next year”

Written on: 23/11/2016

This is the first time that we have heard of, or used, this company but I have to say that we are very impressed. The phone was answered very quickly and the staff were very knowledgeable, helpful and courteous. We were only enquiringly about the holiday but we have now booked our holiday for January and will definitely be using them again for another holiday next year based on these first impressions. Fantastic… Read Full Review

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★★★★☆

“GB182”

Written on: 23/11/2016

Easy to use website, very quick follow up call with outline of what had changed on booking. Options presented in terms of flights and quick to secure booking once agreed. Very helpful representative… Read Full Review

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★★★★★

“Superb customer servic”

Written on: 22/11/2016 by COSTAGEE (3 reviews written)

This is the second time we have used holiday gems and would thoroughly recommend them, last year we had problems trying to book the resta grand resort in marsa slam, and they were the only company to help us, this year we have booked both the holiday and flight with them, the service by email and telephone has been exceptional, everyone has been professional and I seemed to be treated as a client not just another person booking a holiday. I received communications from them within there 72 hour… Read Full Review

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★★★★★

“Budapest trip”

Written on: 22/11/2016 by geoffaw (1 review written)

the person I dealt with  was very helpful , and great to do buisines with… Read Full Review

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★★★★★

“holiday 2017”

Written on: 21/11/2016 by Marshall401 (1 review written)

i found the agent was very helpfull and we booked through her only thing was the price went up alittle in the 2 hours between booking and getting the holiday sorted but not her fault of course as know this is how it goes with the prices wouls recommend to a friend looking forward to our holiday regards sharon ramsey… Read Full Review

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★★★★★

“Good service, very helpful, good telephone manner and...”

Written on: 21/11/2016 by AthenaHopper313 (1 review written)

Good service, very helpful, good telephone manner and was a pleasure to deal with. Nothing was too much trouble… Read Full Review

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★☆☆☆☆

“Rip off and lies”

Written on: 20/11/2016 by LaceyGilbert (1 review written)

Terrible business to deal with ..lie on the price on the internet..book it online with deposit. Then they ring and try to charge 200 pound more saying its now gone up as it wasnt live.very untrostworty ..avoid at all costs… Read Full Review

Customerliaison's Comment

Written on: 22/11/2016

This appears to be an online order and no payment is taken when the order is submitted. The orders processed are on a request only basis. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. We regret that we have been unable to assist you in this instance.

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