Holiday Gems Reviews - www.holidaygems.co.uk

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★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“excellent service, good commucation ”

Written on: 31/07/2014 by NoelleO'Neil27 (1 review written)

sharron 166 was very helpful and had a goon knollege of the holiday, all paper work in order, nice to do busness with… Read Full Review

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★★★★☆

“help! kayden 175”

Written on: 30/07/2014 by Byrduf373 (1 review written)

I was looking at kast minute hols was checking one I saw on line but ended up witha much better deal including transfers and hold luggage for less miney! Very heloful and polite and patient even though it was quite late in the day.def recommend to friends… Read Full Review

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★★★★★

“great sale rep fantastic”

Written on: 30/07/2014 by 313Brady (1 review written)

must say the sales rep was very good and helpful on the phone with helping my booking run smoothly got me the hotel i wanted and stuff i cant complain with the way it was done was a great help have recommend ths company in the past to family and friends this is my fourth time booking with you's i am pleased every time i have booked no complaints from me what so ever only thing i did find a bit strange bit annoying really was seen price on website for 474 decided to ring was to good of price… Read Full Review

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★★★★★

“Kayden is a real credit to your company”

Written on: 30/07/2014 by Karchibald (1 review written)

I myself am a Customer Relations Manager working for Prestige Car Brand so therefore understand the importance of the 'customer experience'. I found the website to be very user friendly with all the information which you require when searching for a holiday. I book using the easy to follow online booking form, I then received a callback from Kayden. It is so refreshing to speak too somebody in a call centre that is professional and yet makes you feel as if you are speaking to a friend. He was… Read Full Review

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★★★★★

“Very Helpful Service”

Written on: 30/07/2014 by robbiegreen1974 (1 review written)

I have had nothing but positivity for Holiday Gems. Emails were answered promptly and Politely (By Sam6 on most occasions), their website is easy to use and their prices are groovy! I will be booking with then again! :)… Read Full Review

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★★★★★

“first class booking”

Written on: 30/07/2014 by DaveSetts (1 review written)

MAX170 was very informative and helpful throughout the process, sorting out cabin and additional transfers as well..looking forward to our holiday now!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 30/07/2014 by GXXX (1 review written)

Very happy with my experience when booking my holiday. It was very easy and no hassle, customer service advisor was really helpful and able to answer all my questions! I would definitely recommend to my family and friends… Read Full Review

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★★★★★

“Excellent Price Followed By Top Service”

Written on: 30/07/2014 by Jmason86 (1 review written)

I dont normally write reviews but in this case I feel its got to be done. Firstly the Prices are great and accurate....website is easy enough to use. The over the phone confirmation and booking however is the best ive come accross for a long time. I dealt with consultant paul173 and he made everything easy, as well as being friendly and upbeat.....hard to come by these days. Will be bookinh with u again… Read Full Review

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★★☆☆☆

“Online price is never correct”

Written on: 30/07/2014 by spinny1924 (1 review written)

For the second time of booking with Holiday gems i find that the online price i paid with my card has increased, on two occasions this has happened ???? I also note that you do not include the cost of the baggage within the given quote ???. I find myself booking with another company online with no problems ??? I suggest holiday Gems look into this , add the baggage within the quote and also give the true cost of all, so a online payment will be accepted ???… Read Full Review

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★★★★★

“BOOKING HOLIDAY WITH HOLIDAY GEMS”

Written on: 30/07/2014 by reggiebarr (1 review written)

this was really easy and i had no hassle. the representative was most helpful and i will certainly use your company again. also booked last year with you, the service i received was excellent and i would recommend to all my family and friends … Read Full Review

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★☆☆☆☆

“absolute rubbish”

Written on: 30/07/2014 by BAMBAM3384 (1 review written)

rip off constantly adding on extra costs, rep was rude and threatening manner, would never recommend to anyone absolutely disgusted with holiday gems. customer services took 25 minutes to answer the phone then cut me off, I had to ring back to be spoken to like I was stupid. very rude no manners very very poor customer services DO NOT USE… Read Full Review

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★★★★★

“Great Service!!”

Written on: 30/07/2014 by zaBishop426 (1 review written)

Holiday gems provide a great service, and very good value holidays! Although when I got the call the price increased slightly, I understood why that was and it was still better value than everywhere else I looked! The travel representative Kayden (Kayden175) was very friendly and easy to talk to, I found I could ask details about the holiday and he was willing to check all the little details for me and put my mind at ease, wonderful! I'm not great at talking on the phone but found it much… Read Full Review

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★★★★☆

“Booking”

Written on: 30/07/2014 by O'Neillst349 (1 review written)

very prompt and efficient service. Friendly contact. Thanku … Read Full Review

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★★★★★

“When booking our holiday nothing was to much trouble...”

Written on: 30/07/2014

When booking our holiday nothing was to much trouble for the agent rang me back when he said he would looked around for the best possible prices Drew told me if I had any problems to give him a call I felt comfortable speaking to him on the phone.Thank you for making it easy to book… Read Full Review

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★★★★☆

“contact feedback.”

Written on: 29/07/2014 by COLOMENDY (1 review written)

Your employee assistant sales manager is a credit to your company.I am very pleased with her help and support that i have been given by her to date. Regards. Peter Mcglone. of Liverpool Aintree Village… Read Full Review

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★★★★★

“Robbie 111”

Written on: 29/07/2014 by 1computer (1 review written)

Robbie was extremely helpful processing my booking. It was nice to talk to someone who knew what they were talking about!… Read Full Review

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★★★★★

“Mark ref 174”

Written on: 29/07/2014 by Brightonchick (1 review written)

What a pleasure went out of his way to help me find a holiday & was quick & efficient. Wanted to change few things wasn't able to but did his utmost best. A really nice friendly chap will defo be using this company again. Thanks a lot mark you made this booking a very pleasurable experience… Read Full Review

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★★★★★

“tenerife”

Written on: 29/07/2014 by alecmiller (1 review written)

krystal who dealt with our call, was very helpful, knew what she was talking about, and even got us a better deal by ringing the hotel direct. great service and very pleasant. alec miller - leeds… Read Full Review

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★★★★★

“best booking ever”

Written on: 29/07/2014 by bayley5 (1 review written)

rang on the 28th of july just to get a price, spoke to "Agent 124" and was so impressed with the friendly efficient service that we booked straight away. hope the holiday goes as smoothly as the booking… Read Full Review

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★★★★☆

“Cruising the canaries”

Written on: 29/07/2014 by LucianoPutnam (1 review written)

Hope all goes as well with the cruise as our booking made with the advisor… Read Full Review

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