Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★☆

“Service”

Written on: 25/06/2017 by Jpw101 (1 review written)

I have to complement the young lady who dealt with our holiday booking she was very knowledgeable and very pleasant to deal with… Read Full Review

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★★★★★

“Efficient, fast and friendly. Best prices too!”

Written on: 25/06/2017 by Twagland (1 review written)

Very pleased with whole experience. Best deal I could find including all the usual suspects (booking.com, onthebeach etc.) Called me back within a couple of hours and was very helpful in finalising the details. Great customer service… Read Full Review

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★★★★★

“Excellent quality service FA01212”

Written on: 24/06/2017 by AbdielHagan315 (1 review written)

Very friendly quality service have used several times and as usual excellent… Read Full Review

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★★★★★

“Excellent service ”

Written on: 21/06/2017 by Downey435 (1 review written)

Excellent service received by the person I dealt with he spent time discussing our requirements and went the extra mile when coming up with the price against Virgin Holidays. Most impressed with his knowledge and expertise with our booking. Many thanks… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT PAY STRAIGHTAWAY”

Written on: 20/06/2017

Do not book with holiday gems once they have your money that will be the end of your customer service staff rude and unhelpful does not matter how much notice you give them they will charge you fortunes to make any changes and 100% loss if you have to cancel ( even when you give them 6 mths notice ) never sell you the holiday advertised talk and talk and talk and you end up buying something for more money not really what you want and send terms and conditions once you have paid there are a… Read Full Review

Customerliaison's Comment

Written on: 22/06/2017

How unfortunate that the reviewer has not stated that on booking he agreed to a total cost which was non refundable. This was explained in detail and opportunity given to consider and confirm later, which was done. This was an online order and the reviewer agreed to the Terms and Conditions prior to submission and prior to confirmation. We refute the contents of this review in it's entirety.

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★★★★★

“Brilliant”

Written on: 19/06/2017 by Gleason159 (1 review written)

Agent was very concise with what we wanted in our holiday destination in Cyprus. All sorted in 20 minutes very pleased with Helmand… Read Full Review

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★★★★★

“Very helpful staff. Easy to talk to and very...”

Written on: 18/06/2017 by CharlotteOlliffe (1 review written)

Very helpful staff. Easy to talk to and very informative. Thank you so much for your help. I feel confident in my choice of the party I've booked through and the package they have arranged… Read Full Review

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★★★★★

“I was very impressed with the person dealing with me...”

Written on: 18/06/2017 by ElisaHernandez107 (1 review written)

I was very impressed with the person dealing with me especially since I wanted to totally change the accommodation I originally chose. Nothing was too much trouble for her and she found me another hotel and processed everything efficiently by email. This is the first time I have used holiday gems and I will definitely have be doing so in the future… Read Full Review

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★★★★★

“Happy Holiday Time”

Written on: 14/06/2017 by Arbour224 (1 review written)

I Just want to thank Ace AM183 for his help in booking my holiday. He was very courteous and polite Nothing was too much trouble for him and I would like to say Thank You again… Read Full Review

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★★★★☆

“the person I dealt with was most helpful and patient....”

Written on: 14/06/2017 by delsoldiving (1 review written)

the person I dealt with was most helpful and patient. I will be asking you for quotes in the future… Read Full Review

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★★★★★

“Easy booking process”

Written on: 13/06/2017 by McKnightor483 (1 review written)

Good prices, easy booking, and the agent (FGRE104) was very helpful… Read Full Review

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★★★★☆

“Outstanding member of staff”

Written on: 13/06/2017 by DenzelKelly235 (1 review written)

Weras I cannot recommend this company one member of staff stands out from the rest but the rest try to take you for every penny… Read Full Review

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★★★★★

“I found it hard at first but got used to doing it the...”

Written on: 13/06/2017 by duEllis159 (1 review written)

I found it hard at first but got used to doing it the way and thank u was very helpful… Read Full Review

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★★★★★

“The person I dealt with was very helpful and made me...”

Written on: 12/06/2017 by robylew (1 review written)

The person I dealt with was very helpful and made me feel at ease as this was my first time booking a holiday. Polite and clear. very friendly… Read Full Review

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★★★★★

“Had problems booking on line but called office The...”

Written on: 12/06/2017 by Hastings245 (1 review written)

Had problems booking on line but called office The person I dealt with  went through the booking process for me , made it so simple and easy always good to start a holiday being happy with the booking process Well done to the person I dealt with and thankyou… Read Full Review

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★★★★★

“My little gem”

Written on: 11/06/2017 by brandy020901 (1 review written)

I have used your company on at least 5 or 6 occasions to organise my travel plans. All staff are very eager to please and I've never had any problems with paperwork. Your team provide a seamless service and I am very happy. … Read Full Review

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★★★★★

“Very pleasant experience booking with sian 153dxb”

Written on: 11/06/2017 by KaiRodriguez (1 review written)

Very good travel agent friendly and helpfull… Read Full Review

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★★★★☆

“Holiday gems service”

Written on: 10/06/2017 by Flos27 (1 review written)

Booked with an agent. Really polite and gave good information. We have used holiday gems before and understood how the company works,. The price you see online is an estimate as holidays gems is an agent and not a holiday company. Once you understand that I think gems is great value for money and lovely polite service. Very efficient and helpful… Read Full Review

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★★★★★

“fantastic service”

Written on: 10/06/2017 by derrynane (1 review written)

Very straightforward on-line booking process. Contacted them by telephone as we were travelling at short notice. The person dealing with my order was busy so they said she would phone me back. She phoned me back as promised about 10 minutes later. She was very professional, friendly and most helpful. Everything booked and confirmed whilst I was on the phone. Could not have been simpler. All the documentation was e-mailed straight through to me… Read Full Review

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★★★★★

“Club Del Sol in Puerto Pollensa”

Written on: 08/06/2017 by AvahStack64 (1 review written)

From start to finish our holiday to Club Del Sol was amazing .. everything ran to clock work. The resort was lovely/family friendly/clean and the rooms were really good. Lovely atmosphere and if anything was wrong for example we couldn't work out the air condition unit in the rooms so someone came out straight away to check. There was absolutely nothing to complain about and Holiday Gems were very efficient and I would definitely book with them again. Thank you for a great holiday… Read Full Review

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