Purple Holidays www.purpleholidays.com Reviews
Latest Reviews
★☆☆☆☆
“ROBBERS !!!”
Written on: 29/04/2013
Do not book with this company. We booked on a Friday, then tried to cancel on the Saturday, because of the terrible reviews. They immediately took the money out of our account and then charged us a ludicrous cancellation fee, when they hadn't done anything. (read more)
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★★★★★
“SAVED THE DAY!”
Written on: 27/04/2013 by Beanysbird (1 review written)
I booked a holiday to Hurghada today with Purple Travel. Within the hour of booking I realised I had (incredibly stupidly) booked for the day my daughter's baby is due!! In a panic and sweating, I called back, absolutely desperate to change it.. the lady who took my original booking has the perfect name for her! No sooner requested than done, holiday moved to 14 days later and at a charge of - wait for it - £35 each! I know! How fantastic is this for customer service in BRITAIN!! Purple... (read more)
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★★★★☆
“No problems here”
Written on: 16/04/2013
We booked a last minute holiday to Cyprus at the beginning of April. Everything was straightforward, the hotel was fab (Golden Coast at Protarus), and we were pleased with the service we received from Purple Holidays. There are some terrible reviews here, but I have to say that we were impressed with their service, and we would use them again. (read more)
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★★★★☆
“cancellations or changes”
Written on: 25/02/2013
booked with the company.paid a deposit..then was told the costing was different to what we agreeed. was 4 mnths before due to travel tried to cancel or change to alternative holiday with them.it. has taken 3wks for them to contact me/leave me a message.i rang bk the following day and was told to ring bk nxt week..as the agent was off sick.i told them i want an answer now..so they told me no other cheaper holida iis available.under£5000.so i tried to cancel and email the company..they... (read more)
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★★★★★
“Fantastic Service - why all the bad press?”
Written on: 15/01/2013 by Summer_Sun (1 review written)
Hi, I never normally leave reviews, but having read some of the feedback here I felt obliged to tell you about my own experience. My fiance and I booked a last minute holiday to Cyprus to celebrate my 30th birthday, and I have to say, from start to finish, the service we received from Purple Holidays was faultless! It did help that we had already looked at hotels and locations on the web, so we knew exactly where we wanted to stay, and it was a bonus that this company had the hotl... (read more)
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★☆☆☆☆
“Never give these people your card details”
Written on: 12/01/2013
Still trying to recover the money taken for a holiday that did not in any way resemble what we agreed to. Our ski package turned out to be an EAsyjet flight to Turin + a transfer that never appeared + a hotel that had no knowledge of our reservation. We spent over £1000 per person to get a taxi to the resort and book another hotel which was the only one with rooms, a terrible tiny b&b far from the slopes. Legal action is in place and hopefully we will recover some money one day, this... (read more)
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★☆☆☆☆
“AVOID AT ALL COSTS”
Written on: 02/01/2013 by Alfie72 (1 review written)
We used Purple travel recently, and were ok to begin with...Until we parted with our money...they forgot to send our flight tickets and instead of just taking a deposit...they took all the money...which resulted us going over drawn, No one could even be bothered to ring us back to sort anything out, it was left to us to keep calling and emailing and even then we kept being fobbed off! We have written a letter of complaint to ABTA and awaiting a reply. talking to a brick wall would of been... (read more)
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★☆☆☆☆
“want to be ignored”
Written on: 29/08/2012 by mete
Just about managed to book a holiday to portugal. As they never want to call you back, when you do get through your kept holding on the telephone. Sent me to a hotel, i would not recommend to man nor breast. Sent them 3 emails from holiday trying to get my money back for the meals that we are longer having, but have paid for. Stay away from these people. (read more)
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★☆☆☆☆
“Mis-sold and terrible customer service”
Written on: 13/08/2012 by MikefromDiss (1 review written)
I spent a whole Saturday afternoon trawling the internet to find a break for me, my pregnant girlfriend her mum and aunt. Found Purple Holidays and thought the choice they offered looked good, finally found a fantastic looking hotel on the beach, 4 stars, perfect...we thought. Phoned and gave the reference number changed the flights to get the last day and was happy. Before they called back after 15 mins with the conformation looked up the hotel on Google, my girlfriend found a grotty... (read more)
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★☆☆☆☆
“Absolute joke of a company refuse to return calls”
Written on: 12/07/2012
Found a cheap deal to Cuba on another site and came across it on purple travel for a little bit less. We rang to go through the quote which then increased quite a bit but was still overall cheaper. We booked the holiday through Evelyn asking for extra baggage or so we thought as we are used t travelling with 20 kilos. Confirmation was then sent advising of the dates and that we were responsible for passports and visas. We then went ahead and booked visas at a cost of £56. A few days later... (read more)
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Showing 1 - 10 of 65 Reviews
★☆☆☆☆
“Worst holiday ive EVER had”
Written on: 04/07/2012
Purple holidays completely miss sold and false advertised our family holiday to crete.They told us it was a 4 to 5 star hotel where we were going to and it had 3 pools a gym ,sauna and great entertainment.All this was untrue.The place we stayed at wasnt even a hotel it was just run down apartments with a pool the size of two bath tubs.No gym no entertainment.The food was brought in by outside caterers and was basic and bland.The food was so awful that we gave up on it and ate elsewhere.All... (read more)
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★★★★★
“Very impressed with the staff in Purpleholidays”
Written on: 15/06/2012
I booked recently for a trip to Egypt for myself and my wife and I just wanted to say I was really pleased with the service. I found it was great value for money and the staff were very pleasant to deal with. They sent out all our paperwork quickly and we are really looking forward to it. Overall I think they are very friendly and they answered all our questions clearly. I would certianly recommend them. (read more)
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★★★★★
“Great deals and very good service.”
Written on: 13/06/2012 by Rebex1 (1 review written)
I've worked in customer service myself a few times over the years, and I would just like to compliment purpleholidays on the great job they did. I had a problem with my booking, and I called up to alter it. There was no problem, the lady I dealt with was very friendly and assured me it would be fixed in no time, which it was. And all after getting a really excellent deal on our holiday to Albufeira. I would certainly recommend Purpleholidays to anyone. (read more)
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★☆☆☆☆
“What a waste of time!!!”
Written on: 11/06/2012
Watched an all inclusive holiday to Cuba for 2 weeks. Tried to book at the lowest price of £583pp. They claimed it had never been that low, and could only do it for over £800pp. Even though the current price was still only £597pp. I was told it was a human error. I asked if it was a human error every time they alter the price, on a daily basis. They blamed Thomas Cook for false information. I informed them that Thomas Cook was offering the holiday at £689pp on their own site. I was... (read more)
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★★★★★
“Fantastic service, it was a great holiday.”
Written on: 07/06/2012
Just got back from our holiday in Ibiza and it was brilliant. Just wanted to say a big thanks to everyone at Purpleholidays. It was really good value and a great trip. I would book with them again. (read more)
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★★★★★
“Loved every minute of our holiday!!”
Written on: 31/05/2012 by Tinastamp (2 reviews written)
Loved every minute of our holiday in Kissimmee (USA) and it was all thanks to Purple! My kids had a great time, it was absolutely holiday of a lifetime. Staff were very friendly and I was happy they hunted around for the best deal possible ! I would certainly recommend to anyone! (read more)
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★★★★★
“Not purple but rainbow travel!”
Written on: 16/05/2012 by Dreader
These guys are amazing! I was looking for a cheap retreat and I only had to be on the phone for like 15 min. And the guy I talked with on the phone was reallynice and helpful! (the name was strange, something like Joe-mar. :D ) Overall a great way to book a deal! (read more)
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★★★★★
“Polite, courteous and professional.”
Written on: 09/05/2012
I have to say, having read some of the other reviews I had a totally different experience. When I first called Purple they were nothing but helpful, and the girl I was speaking to was very courteous, polite and professional. I endded up booking a lovely holiday to Portugal and our holiday was just perfect (and we thought it was great value.) Great location, hotel was lovely everything was great. There was a small hiccup when we hadn't received our confirmation, but after a quick phone call... (read more)
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★★★★★
“Worked out really well booking with Purple”
Written on: 02/05/2012 by CCmr (3 reviews written)
I have returned from a holiday to Crete with Purple and couldn't say anything better. Our kids were very happy and that was the main thing for us, hotel was great and we got a very reasonable price. Plus the first time I booked to Zante, we had some problems with the booking, but it was so refreshing to speak to a real person and they sorted it out straight away. Definitely convinced us to book again, and we weren't disappointed. Definitely give them a go. (read more)
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★★★★★
“I was very nervous booking, but it couldn't have been...”
Written on: 25/04/2012
I have already sent an email of thanks to Purple, as I was very nervous about booking and they totally relaxed my fears. The person on the phone I spoke with for a long time, and calmed me down a bit! See the problem was, I had been defrauded a few weeks ago by a dodgy company, and lost money, but I was totally reassured and got all the paperwork and everything in very good time. I'm happy to say I got back from my holiday in Portugal and it was all I hoped for! (read more)
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Showing 11 - 20 of 65 Reviews
★★★★★
“Really impressed with Purple”
Written on: 24/04/2012 by Summs (1 review written)
I just wanted to write and say well done to 'Purple' Holidays. We were very impressed with the service and attitude of all staff we dealt with, including going out of the way at the end of the shift to find us the best deal. It was our first holiday with Purple and we thought it was great value and we had a fab holiday. Having worked in a similar position I know it can be tricky, but I was very impressed with the overall experience. (read more)
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★★★★★
“A massive thank you to Purple”
Written on: 18/04/2012 by Pbradders444 (1 review written)
I just wanted to say a huge thanks for rescuing our holiday. Our booked accommodation turned out to be terrible and the staff in Purple helped us with total professionalism (and a lot of patience!)finding a suitable alternative accommodation. The support was excellent, and our holiday was saved! (read more)
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★★★★★
“Very good customer service, really enjoyed our holiday.”
Written on: 06/04/2012
I wanted to give a big thumbs up to purple holidays. They found us a very last minute break to Spain and we were not disappointed. Very helpful staff and everything went smoothly. Myself, the wife and 3 kids really enjoyed it, we will book with them again. (read more)
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★★★★☆
“Very good customer service. ”
Written on: 04/04/2012
I have found the customer service from Purple to be absolutely excellent. Very helpful, answered all my questions, very pleasant. I'd like to recommend Angel in particular, very patient and went through every step with me. Will use them again. (read more)
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★☆☆☆☆
“Cowboys”
Written on: 15/03/2012
BEAWARE !!!!!!!! This company are a total joke they used my credit card details to book a flight with a low cost air line without telling me to try and cut corners and put money in there pockets , ryanair then cancelled the flight !!!!! I booked a package holiday with purple holidays not Ryan air !!!!!!!! The customer service and sales team should be ashamed of there selfs running a company in this manner and totally miss leading customers !!!!! Using my credit card details without my... (read more)
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★☆☆☆☆
“They have awful customer service,”
Written on: 27/02/2012
They are awful, they have the worst customer service i have ever experienced. The staff are rude and i will never book with them again. I would much rather pay extra and book with someone else. The say they are part of hays travel group but you can tell why they are so much much they are terrible. They are nothing like using Hays direct so DON'T!!!! (read more)
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★☆☆☆☆
“KISS Airlines going bust - still no Refund after 18 months”
Written on: 11/01/2012 by danharkin (1 review written)
I was one of the Kiss Flights casualties after they went bust. Purple found me more expensive alternative flights stating their insurance would cover the difference. CAA refunded me the original cost of the Kiss Flight but Purple (parent company is Hays) still haven't refunded the difference between the Kiss and alternative flights. Got to the stage they don't even answer my emails any more so next stop Financial Ombudsman or small claims court. Real bunch of cowboys but I will not give... (read more)
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★☆☆☆☆
“Bumped up price £30 in 5 mins & other charges £20+ pp”
Written on: 04/11/2011
Son had holiday via teletext holidays before and looked again for a week-end away. Found good deal via Purple and phoned to make booking. They said they couldn't match it to a flight and called him back few mins later. Price had been amended upwards by £30 per person within those few mins. Several mins later, after struggling with the language barrier, it got to taking the payment details. Once taken, Agent then advises a 2% admin fee for the debit card being used and also a £20 per... (read more)
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★☆☆☆☆
“Overcharged and terrible customer service”
Written on: 02/11/2011
Paid for an All Incl holiday to Tenerife after much wrangling and harrassment from the sales person. 1. When my card statement comes I am overcharged by a subtle £15..they do it to everyone I imagine as she showed no suprise when I pointed it out and refunded without a quibble. 2. Hotel was not an official 5 star as agreed, clearly shown as a 4 star when we got there. 3. Customer service were appallingly rude when we tried get assistance to check in online....bordered on abusive with my... (read more)
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★★☆☆☆
“Disinterested customer service advisors”
Written on: 11/09/2011 by Delly70 (2 reviews written)
A fab deal on the holiday but when I rang to ask some queries after booking the woman sounded so like she could not be bothered. I rang on a Sunday and she said someone could get back to me on the Monday! I am still waiting a week later. It will be Thomson for me from now on paying over £1600 for a holiday should be stress free and have some level of customer service. (read more)
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Showing 21 - 30 of 65 Reviews
★☆☆☆☆
“ customer service people are rude and the holiday was...”
Written on: 09/07/2011 by miles12345678
the customer service people spelled my boyfriend name wrong then charged us £30 to change the name on the ticket. the hotel was horrible the staff were rude the hotel was dirty, people were raciest towards. things got stolen from our room, the people would spit and shout at you. it was a horrible experience never would i go to delta sharm in egypt again and i would never ever book with purple holidays again. (read more)
Visit purpleholidays.comGuest's Response to miles12345678's Review
Written on: 04/04/2012
As I have had a holiday booked before with the wrong name I know for a FACT that calls are recorded with these guys and they are more than happy to send the call to you so maybe it was your fault? And it seems a bit silly to rate down the travel company because you didn't like Egypt! Get a grip people!
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★★☆☆☆
“The price that they charged was more then advertised...”
Written on: 11/05/2011
The price that they charged was more then advertised on the teletext website, which is where I found them and their quote as they added on extra charges (around £20 per person).
Secondly one of my friends wanted to join the holidays a few days before so I called them up to ask how much it would cost to add on an extra person. That extra person would have to pay £425 when the holiday cost us £273 pp (flight and hotel prices were the same if we booked as if we were new customers). They were...
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Guest's Comment
Written on: 10/06/2011
Exactly the same thing happened to me, apparently, the price advertised on their website changed while I was finalising the details by phone - it was blamed on the flight company - and strangely the increase was exactly the same??? £20 pp. Just a fluke? Going to run this and a few of the other teletext companies adverts by wathdog to see if they get the same treatment. The price advertised is rarely what is paid as apparently it's not a live advert, yet the prices advertised are correct as of today's date. It's got to be shady at the very least!
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★★★★★
“Used Purple travel for the first time, and had no...”
Written on: 29/04/2011
Used Purple travel for the first time, and had no problems whatsoever. Great price for the holiday and Only had a week but would have liked to stay forever. They booked me on a first class accommodation, food, service. A break from reality and totally relaxing. my Transfers were on time so no need to worry you won't get picked up. Have booked again to go to Greece in August and have no worries my holiday won't go to plan again. Thanks (read more)
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★★★☆☆
“i aquired the agents name and no fro teletex about...”
Written on: 28/04/2011 by Yvonne Marshall (1 review written)
i aquired the agents name and no fro teletex about 10.30pm on the 18/04 i was looking for a last minute deal once i got through i had a very helpful you man which was very helpful in finding me an holiday.I gave him a budget and preferred destination and he did the rest and took down the information and went away to think about the offers he provided me and google the hotel i did book one of the option how ever he was in a hurry due to the systems were due to shutdown but he did email all... (read more)
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★★★★☆
“We had a great deal for our holiday in the Gran Sol...”
Written on: 26/04/2011 by mikecooper67 (2 reviews written)
We had a great deal for our holiday in the Gran Sol hotel in Majorca, Purple holidays arrange everything perfectly for us. The hotel rooms were modern and clean. The transfer came on time. I would like to thank Julia at purple for arranging such a wonderful holiday for us, I usually book through Thomson however I will defiantly book with purple again (read more)
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★★★★★
“Booking with Purpleholidays is always quick and easy...”
Written on: 20/04/2011 by nikolagarland (2 reviews written)
Booking with Purpleholidays is always quick and easy and if you need to speak to anyone they are on the phone every day until very late. I booked my holiday with purple and I am back home today. Everything was excellent. The process my booking with no hassle and I had good standard of customer service throughout. (read more)
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★★★★★
“I always check Purpleholidays.com for prices and they...”
Written on: 20/04/2011 by robinsonn88 (1 review written)
I always check Purpleholidays.com for prices and they usually are the cheapest. They have a very good customer service and they are very helpful on the phone. This is my second holiday I book with them. The website is easy to use, and you can get really good offers. They can price bit same offers. I think they are part of Hays Travel and they get really competitive and exclusive offers. (read more)
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★★★★★
“We have used Purpleholidays.com on numerous times. We...”
Written on: 18/04/2011
We have used Purpleholidays.com on numerous times. We have always been satisfied with the service and value for money. The holiday we booked in Tenerife was exactly as expected. All holidays we book with purple are always been of good quality, and at a reasonable price. (read more)
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★★★★★
“I found Purple holidays to be reliable and the...”
Written on: 17/04/2011 by johnbrown11164 (4 reviews written)
I found Purple holidays to be reliable and the service they provide is excellent. I had only some queries that were answered efficiently. (read more)
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★★★★★
“I found Purple holidays to be reliable and the...”
Written on: 16/04/2011 by johnbrown11164 (4 reviews written)
I found Purple holidays to be reliable and the service they provide is excellent. I had only some queries that were answered efficiently. (read more)
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Showing 31 - 40 of 65 Reviews
★★★★★
“I found Purple holidays to be reliable and the...”
Written on: 16/04/2011 by johnbrown11164 (4 reviews written)
I found Purple holidays to be reliable and the service they provide is excellent. I had only some queries that were answered efficiently. (read more)
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★★★★★
“I have booked through Purple several times. Really...”
Written on: 16/04/2011
I have booked through Purple several times. Really helpful and professional. I will book again and recommend them to others. (read more)
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★☆☆☆☆
“Purple Holiday's idea of good customer service differs...”
Written on: 11/04/2011
Purple Holiday's idea of good customer service differs greatly from my own. I found the call operator extremely unhelpful, and had a terrible telephone manner, rude, unhelpful and arrognant. I am adamant shanding up, and I received no return telephone call.. I felt the operator was more occupied in conversations with colleagues, than myself.
Perhaps her arrogance and rudeness are what people from England are accustomed to, but here in Northern Ireland manners, respect and politeness are...
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★☆☆☆☆
“Really dissapointed with Purple holidays,service...”
Written on: 22/03/2011
Really dissapointed with Purple holidays,service seemed fine at first however was misold holiday, they were not upfront that the tour operator of my holiday was actually thomas cook..which was only on confirmation details 3 days later...they think it is ok to say .."your atol protected"
The price was cheaper direct with thomas cook, and purple charged me over £200 extra!! this is the reason why they withold information.
Tried to sort it out, although got email replies, some staff were very...
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Crpurpleholidays's Comment
Written on: 24/03/2011
Hi there,
<br/>
<br/>We are sorry to hear that your perception of our company and experiences have not been positive. Since your complaint is still ongoing, we do hope to resolve your issue to the best of our ability. However, I believe we need to clarify some of your points to the readers here without disclosing specific details.
<br/>
<br/>Regarding the price of the holiday, the cost of the holiday with Thomas Cook direct at the time we sold it to you was actually greater than what you had paid for it. You recieved a discount on your booking of approximately £60, which we passed on to you out of our own commission with Thomas Cook. The fact that Thomas Cook had changed the price of the holiday 3 days after you had booked it is unfortunate, but sometimes happens in the market when they are trying to sell their late availability. The price of the holiday at the time you booked it was, indeed, more expensive. Unfortunately, once the holiday has been booked, you cannot get a refund of the difference if you find it cheaper at a later date. It is treated as under contract at the time of booking.
<br/>
<br/>We are, however, in the process of appealing to Thomas Cook on your behalf. This would entirely be a decision from Thomas Cook regarding their own pricing policy and has nothing to do with Purple Holidays not wanting to get the holiday at a lower cost on your behalf (since we are obliged to pay for the holiday at the original cost as well). We have done everything possible in order to give you the best price available at the time you booked and hope that we will be able to find a resolution that is suitable to you, or at the very least, reach a point of mutual understanding.
<br/>
<br/>We do hope you enjoy your holidays and look forward to hearing more feedback when you return from your trip.
<br/>
<br/>Kind Regards,
<br/>The Purple Travel Team
<br/>
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<br/>
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★☆☆☆☆
“AM VERY WORRIED HAVE BOOKED TO GO TO MORROCO WITH...”
Written on: 19/03/2011
AM VERY WORRIED HAVE BOOKED TO GO TO MORROCO WITH PURPLE HOLIDAYS.HAVE NOT RECEIVED A CONFIRMATION YET ALTHOUGH WAS PROMISED WOULD RECEIVE EVERYTHING ASAP.HAVE TRIED CALLING BUT CAN NOT GET HOLD OF THE AGENT.NO ONE ELSE HAS ACCESS TO OUR BOOKING.THE CUSTOMER SERVICE IS VERY POOR.WILL TRY AGAIN TOMARROW. (read more)
Visit purpleholidays.comCrpurpleholidays's Comment
Written on: 24/03/2011
Dear Customer,
<br/>
<br/>We are sorry to hear that you have had a difficult time receiving your confirmation details. We can assure you that all confirmations get sent to the customer the same day or the day after booking. At times, these emails may get lost in your junk mail folder, or there may have been a typo when confirming your email address. Instead of waiting on the line for these matters, since our customer services can be quite busy, we advise that you send us an email to admin@purpleholidays.com including your booking reference number that was given to you at the time of booking.
<br/>
<br/>We wish you a great, safe, and happy holiday and hope to hear from you again soon.
<br/>
<br/>Kind Regards,
<br/>The Purple Travel Team
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★☆☆☆☆
“absolutely useless and impertinent customer service....”
Written on: 14/03/2011
absolutely useless and impertinent customer service. the worst experience ever dealing with their customer represantive -
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★★★★★
“I Booked a holiday on February to go to Maldives. I...”
Written on: 12/03/2011
I Booked a holiday on February to go to Maldives. I can tell you that i was very impressed with their prompt responce on my needs. The operator on the phone, i believe the name was Donna, was very helpfull and thorough with the details of the holiday as well as the pricing. I found their price very competitive and their website easy to use. Small delay on the confirmation email though but nothing to worry about. I am definetaly recomending them to my colleagues and friends. Big thumbs up for... (read more)
Visit purpleholidays.comCrpurpleholidays's Comment
Written on: 24/03/2011
Hi there,
<br/>
<br/>Thank you very much for your positive feedback. Our customers are extremely important to us and we strive to be an example of good customer service and value for money in the industry. We wish you a fantastic holiday and hope to hear from you again, upon your return, with more feedback.
<br/>
<br/>Kind Regards,
<br/>The Purple Travel Team
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★☆☆☆☆
“Absolutely useless. Booked a package holiday with...”
Written on: 14/02/2011
Absolutely useless. Booked a package holiday with Purple Holidays to Sharm. Got stuck in Egypt last year due to ash cloud. The rep they supplied was abysmal. They knew the flight wasn't going but they took us and dumped us at the airport anyway. That was the last we heard from them until a phone call 5 days later saying we were booked on a flight home, only after the intervention of the British consulate. Had to sort all our own hotels and transfers out. Got home and they didn't want to know... (read more)
Visit purpleholidays.comCrpurpleholidays's Comment
Written on: 24/03/2011
Dear Customer,
<br/>
<br/>We are saddened to hear of your negative experience with your holiday. This kind of situation was highly unexpected within the industry, and so it was not clear on who would take responsibility at the time of the distress. As a travel agent, we act on your behalf and represent ATOL blonded tour operators. Therefore, the rep you had at the resort was not our own, but of the tour operator your holiday was with (such as Thomson or Thomas Cook).
<br/>
<br/>We operate under ABTA regulations and act on the advice given to us by ABTA for all ABTA members. As a general rule, the failure of immediate action at the time of the distress was on the part of your tour operator, as well as the CAA. We do hope that your grievances have been settled by the CAA and do hope you reconsidder booking with us in the future. Hopefully, minus the ash!
<br/>
<br/>Kind Regards,
<br/>The Purple Travel Team
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★☆☆☆☆
“This is not a good company to deal with. They are very...”
Written on: 06/02/2011
This is not a good company to deal with. They are very unreliable as they promise you a price on their website, and when you call them to book the actual holiday, its sold out!!!
Why do they advertise these deals if they cant deliver??
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★★★☆☆
“Unfortunatley we did not book our holiday via Purple...”
Written on: 03/02/2011
Unfortunatley we did not book our holiday via Purple Holidays this year as the holiday was cancelled, however I did read the reviews and thought that I should give my own.
I contact Purple Holidays for a quote not expecting much after the reviews, the call was answer very quickly and all information was taken and I was advised I would get a call back. later that day I got a call back to say that they were still working on the cost (due to the large party that was traveling) and would call me...
(read more)
Crpurpleholidays's Comment
Written on: 24/03/2011
Hi there,
<br/>
<br/>Thank you very much for your review. It is important that people like yourselves post this kind of feedback so that our future potential customers can feel secure that they are in good hands. We do hope you enjoy your holiday and look forward to sending you on your next one!
<br/>
<br/>We book thousands of people every week, of which most of them are very pleased with the value and service we provide. It is important that these people post reviews on the forums as well. We appreciate and thank you for your great example.
<br/>
<br/>Kind Regards,
<br/>The Purple Travel Team
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Guest's Response to danharkin's Review
Written on: 08/03/2012
You dont get a refund on the difference of the flights. what do u expect? A free flight? You were obviiusly refunded the kiss flight and whatever u booked after was of a higher value! Jeeeez think a little