Purple Travel Reviews - www.purpletravel.co.uk

★★★☆☆
3.5 / 5
187
63% of users recommend this

Summary

Note from Review Centre: Purple Travel was previously known as Purple Holidays.
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Latest Reviews

★☆☆☆☆

“did not check holiday was disabled friendly before booking”

Written on: 17/02/2016 by ladyholiday1 (1 review written)

Visit www.purpletravel.co.uk/

My parents recently booked a holiday with purple travel to benidorm. At the time of booking they made it clear that my mum was in a mobility scooter and the agent said he would arrange special boarding for the flight and request a room close to lifts at hotel. They also booked transfers to the resort though Purple travel. The flight was great. Boarding had been requested. The transfer company refused to take them as they do not carry mobilty scooters resulting in them having to pay $70 taxi… Read Full Review

By Purpletravel.co.uk

Written on: 22/02/2016

Thank you for taking the time to leave us your comments, as already advised by our Customer Relations Manager, your complaint is still under investigation with your accommodation and transfer providers. As a travel agent all of the information provided to us at the time of booking was passed onto both the hotel and your transfer providers and at no time did they advise us that the transfer services or the hotel would not be suitable. We are very sorry to hear of circumstances that arose upon arrival, when we were contacted by yourself from resort our customer services team immediately arranged for an adapted vehicle for your return transfer, however as you had already sought alternative accommodation yourself in resort we were denied the opportunity to assist with this. We are now doing our best to assist you with your post travel complaint and would like to assure you that we do not take these matters lightly. Our Customer Relations Manager has kept you updated throughout the complaints process and will continue to liaise with the providers of your hotel and transfer to obtain a satisfactory outcome on your behalf.

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★★★★★

“Last 5 holidays with you were just excellent!”

Written on: 15/01/2016 by Sterlingj415 (1 review written)

Visit www.purpletravel.co.uk/

another excellent service from your agents your rep have been with your company for the last 5 holidays. Excellent service and i dont need to worry as you do every think for me.Look forward to my next Holiday. Thanks again Tricia Mcvey… Read Full Review

By Purpletravel.co.uk

Written on: 19/01/2016

It is a pleasure to receive such wonderful feedback from a repeat customer, thank you for the very kind comments and choosing to booking with us again and again. We will certainly look forward to hearing from you again.

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★★★★★

“Amazing experience!”

Written on: 14/01/2016 by AmelieChurch415 (1 review written)

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I was very impressed with my experience with purple travel i had the pleasure of speaking with your agent and he was most helpful from the first point of contact to the end. I received my email as promised and would recommend your company. Thank you!… Read Full Review

By Purpletravel.co.uk

Written on: 19/01/2016

Thank you so much for your wonderful feedback, it is greatly appreciated.

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★★★★★

“Will be booking most holidays with them!”

Written on: 13/01/2016 by EduardoWebb (1 review written)

Visit www.purpletravel.co.uk/

I wasn't sure whether to trust or not as it was all online but from now on I will be booking most of my holidays with them. Everything was great and everything was sorted for us. We didn't have to get transfers ourselves as well, was all done for us. 10/10 excellent. Thanks!!!… Read Full Review

By Purpletravel.co.uk

Written on: 14/01/2016

We are delighted to hear you were pleased with your booking experience and your holiday. Thank you for the wonderful feedback and we will certainly look forward to booking your future holidays!

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★★★★☆

“Great holiday, although first deal was gone”

Written on: 12/01/2016 by ejGlover59 (1 review written)

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Although our first quoted holiday was gone at time we called to book, the agent we dealt managed to find an other deal, with slightly increased price. Had a quality service and a great holiday… Read Full Review

By Purpletravel.co.uk

Written on: 14/01/2016

Thank you for taking the time to leave us your feedback. I am sorry to hear the holiday you were originally quoted on had sold out, we do offer some great deals that sell out fast. I am very pleased to hear our agent was able to still find you a holiday that suited your requirements and budget.

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★★★★★

“Mexico and Crete”

Written on: 20/05/2015 by sxSpence435 (1 review written)

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Booked our honeymoon through these guys, they were cheapest out there. Really freindly staff in teh call centre and the holiday in Cancun was so great! They found us a good deal for Crete this year cant wait till July… Read Full Review

By Purpletravel.co.uk

Written on: 01/06/2015

We truly appreciate you taking the time to leave your positive feedback!
Have a wonderful holiday in Crete!!

- Purple Travel Team

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★★★★★

“No fuss”

Written on: 08/05/2015 by LinaPatel (1 review written)

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I dont normally write reviews but I have had a great experience with this company and wanted to share. The girl I was dealing with went above and beyond to help us find a holiday that suited our needs, calling us back with options sending us pictures and info on hotel facilities etc. Everything was sent via email and we just printed out all the vouchers. Super friendly service, all very quick and no fuss. I will definitely use them again… Read Full Review

By Purpletravel.co.uk

Written on: 14/05/2015

Dear LinaPatel,
We really appreciate that you have taken the time to leave a positive review! WE hpoe you have a lovely holiday and we hear from you again when you are looking at your next holiday!

Thank you

- Purple travel Team

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★★★★★

“fantastic”

Written on: 04/04/2015 by Smith464 (1 review written)

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been using them for over 3 yrs never had any issues.absolutely perfect company will use them over and over again.thanks guys… Read Full Review

By Purpletravel.co.uk

Written on: 05/05/2015

Thank you, we love when our customers come back year after year!!!!

- Purple Travel Team

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★★★★★

“delighted with service”

Written on: 30/03/2015 by lindawh1968 (1 review written)

Visit www.purpletravel.co.uk/

We booked through purple travel. Sales person was lovely. Service fast and efficient. We flew with ryanair and usually need to print boarding passes. They done it for us and emailed the boarding passes to us. They even emailed us the return boarding passes. Would recommend them… Read Full Review

By Purpletravel.co.uk

Written on: 05/05/2015

Wonderful to hear from a happy customer!! If we can do anything else to help please do get in touch!!

- Purple Travel Team

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★★★☆☆

“Nice Sales Rep, Awful Customer Service ”

Written on: 10/02/2015 by Holder448 (1 review written)

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Booked a holiday with Costa, who was very helpful and whom I have no issue with. Although they took my deposit, but told me they would ring me back in the morning to confirm the flights because it was too late to book them (10:30pm). I was told they would ring back at 9 am. I had uni and I had to leave the house so at 9am I rang up, to make sure I didnt miss they call when I was out. I was put through to a lady who sounded like she was still in bed when she answered the phone. I explained the… Read Full Review

By Purpletravel.co.uk

Written on: 05/05/2015

I am so sorry to hear of your experience with a team member of Customer Service. I hope that in spite of this of had a wonderful holiday. Please feel free to contact us via e-mail directly if you wish to pass us your booking details (please do not post them here) and we can investigate further.
Best wishes and thank you for your feedback, it is truly appreciated.
Purple Travel Team

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★★★★★

“First Class!”

Written on: 19/11/2014 by ClaireWils (1 review written)

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Hi it was so easy and quick ,the gentleman I spoke to (sorry I can't remember his name) was first class, nothing was a problem, he was very polite and knew what he was doing, he promised to call me back within 25min's and 25min's later he was on the phone. I don't know how the prices are so cheap, but it was what it said online no hidden charges. I only hope the holiday is as good as the booking was! … Read Full Review

By Purpletravel.co.uk

Written on: 19/11/2014

Great to hear that you are happy with the service you have received this far. I'm sure you will have a fantastic holiday, please do let us know how it all went upon your return!
- Purple TravelTeam

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★★★★★

“Egypt was Brill Thanks”

Written on: 06/11/2014 by EllieWills (1 review written)

Visit www.purpletravel.co.uk/

we went to Egypt for the first time and we booked it via purpletravel, it was one of the best hols we have had and purpletravel got everything RIGHT from the hotel, flights and even the transfers where a rep was waiting and help us right through customs… Read Full Review

By Purpletravel.co.uk

Written on: 19/11/2014

We are happy to hear everything went smoothly and you had a wonderful holiday. We look forward to helping you book your next holiday!
- Purple Travel Team

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★★★★★

“Service was excellent.”

Written on: 29/10/2014 by VickyVallance (2 reviews written)

Visit www.purpletravel.co.uk/

Service was excellent. I was dealt with by a gentleman called Costa. He was extremely helpful, offered advice and found us the best deal possible. He was very professional and had a wealth of knowledge about the holidays and areas I was enquiring about. I was very impressed with the ease, speed and quality of the booking process. … Read Full Review

By Purpletravel.co.uk

Written on: 30/10/2014

Hi Vicky,
We are delighted to hear you are happy with our service and I will make sure that your comments are passed on to the adviser that made your booking! Thank you for leaving your feedback and we look forward to hearing from you again soon.
-Purple Travel Team

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★★★★☆

“Great service, great price”

Written on: 14/10/2014 by DavePow (1 review written)

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great service was told exactly how much the total holiday cost was not like some ive used were they tell you a price then when it comes to paying its gone up a £100 to the original price. will use again. thankyou … Read Full Review

By Purpletravel.co.uk

Written on: 17/10/2014

Thank you very much for your custom and for leaving your feedback, if there is anything we can do to help please don't hesitate to contact our customer service team. Have a great holiday!

-Purple Travel Team

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★★★★★

“Price as advertised”

Written on: 07/10/2014 by gqStevens416 (1 review written)

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It was easy and friendly I had tried several internet holiday companies and the price kept going up but with purple it was much the dame as they advertised. I have no problem recommending them and very happy with service and teh holiday… Read Full Review

By Purpletravel.co.uk

Written on: 08/10/2014

Great to hear you are happy with the service and price provided by Purple Travel. Thank you for taking the time to leave your positive comments. We look forward to booking you another holiday soon.

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★☆☆☆☆

“Misdescrption of holidays”

Written on: 19/09/2014 by firefox786 (1 review written)

Visit www.purpletravel.co.uk/

I tried to book; Holiday for October, as i like purple travel. Was treated very badly by a lady in the UK call center.. I was treated well by the the geek center.God help clients.

I tried to give the benefit of the doubt to purple travel, and tried to book a holiday for October, as I like purple travel. Was treated very badly by a lady in the UK call centre, she was very rude I still cannot understand why. I have to say the Greek call centre was very good; they 
answered all of my queries and,
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By Purpletravel.co.uk

Written on: 22/09/2014

Dear Firefox786,

As we have said in several e-mail responses and on other feedback sites, we are genuinely sorry that you remain dissatisfied however at no point in any of the calls with our staff did you ask about an indoor pool. If you had asked we could have contacted the hotel to confirm for you.
We have no control over a hotel's right to reserve or refuse admission or use of facilities for children or for any other reason or due to health and safety, this is for a hotel to decide on their own property and if this is something that is so critical for you holiday, you could have asked the operator that booked your holiday prior to confirming your booking.
Once again, I want to reiterate how sorry we are that you remain so unhappy and that we have lost your business especially as you have booked with us several times.

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Firefox786's reply to Purpletravel.co.uk's Comment

Written on: 22/09/2014

But yet again you do nothing as usual for all clients, what a shame, hays travel had a rep. Which you ruined, again buyers go by your description, it means your description is a BIG 0 so, people ask ten times about the description.As it is not real. I got no joy. Thanks

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Smccormack's reply to Firefox786's Comment

Written on: 02/10/2014

Yet another dissatisfied purple travel customer. They really have no idea of customer service. I'm surprised anyone books with this joke of a company.

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Firefox786's reply to Purpletravel.co.uk's Comment

Written on: 22/09/2014

I tried to book; Holiday for October, as i like purple travel. Was treated very badly by a lady in the UK call center.. I was treated well by the the geek center.God help clients.

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★☆☆☆☆

“NO WAY!!”

Written on: 18/09/2014 by Bowman1979 (1 review written)

Visit www.purpletravel.co.uk/

I wanted to check on that company (reviews mixed up and most of the good ones propably posted by the company itself),so i gave them a call.An agent picked up,very chearful,polite and ready to be of service!Wow, thats my kind of people.brilliant! ( i wish ).. The minute i mentioned that i have a low budget, everything changed..boredom,no mood to find me something,irony etc. I thanked them for their time and hang up.i will never call them again… Read Full Review

By Purpletravel.co.uk

Written on: 19/09/2014

I am genuinely sorry to hear that you had a bad experience before even getting a quote from one of our agents. I would like to look into this as the majority of our calls are recorded for training and quality purposes, if you can contact us directly with your phone number I can locate the call and deal accordingly with the agent that you spoke with. Of course I understand if you do not wish t,o but we would appreciate the opportunity to find that call and hopefully to at least provide you with a quote for your holiday. Please e-mail us directly with your phone number.

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★★★★★

“Excellent”

Written on: 18/09/2014 by MarkClay (1 review written)

Visit www.purpletravel.co.uk/

Purple Travel are excellent in EVERY WAY they are efficient and very professional, I always book all my holidays with them and would never go any where else, why would I, they always get me the best deals, I sometimes holiday with them 3 times a year, you book with them and all confirmation and documents are there straight away, even by post they are with you within 2 days, the girls are very pleasant and are very helpful at all times. Highly recommend them. … Read Full Review

By Purpletravel.co.uk

Written on: 18/09/2014

Thank you for taking the time to leave such lovely comments! We hope you have a wonderful holiday and please don't hesitate to get in touch with our Customer Service team if we can anything else to help.

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★★★★★

“Agent was just understanding & very helpful &...”

Written on: 18/09/2014 by MaddenWoodruff (1 review written)

Visit www.purpletravel.co.uk/

My agent suggested best deal & showed me all the plans about my holidays. She deserves a big thanks and hope the company appreciates her building customer relations. She deserves a v good appraisal. … Read Full Review

By Purpletravel.co.uk

Written on: 18/09/2014

Thank you for leaving such positive comments, They are greatly appreciated and I will make sure to pass it on to our team.

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★★★☆☆

“Felt let down”

Written on: 15/09/2014 by connie61 (1 review written)

Visit www.purpletravel.co.uk/

Booked our holiday with purple travel while we were on the phone booking the hotel the person on the line said we could upgrade to b&b as we wanted sc this would cost us 10.00 extra each which seemed reasonable but what they didn't tell us was we would have no fridge or cooker in our room had this been explained to us at the time we would have just went sc as you can imagine the heat in Majorca was in the 30's every day we couldn't keep a bottle of water cold. As we were b&b we had a double… Read Full Review

By Purpletravel.co.uk

Written on: 16/09/2014

Thank you for your feedback, we would advise you to follow our complaints procedure by emailing us your reference number so we can look into this matter thoroughly.
We are always looking to get the best deal for our customers and if you were given incorrect information we would appreciate the opportunity to find a satisfactory outcome for you.
We hope that in spite of having no fridge in your room, you had an enjoyable holiday and we hope to hear from you so that we can respond to your issues in more detail.

Kind regards,
- Purple Travel team

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