Purple Travel Reviews - www.purpletravel.co.uk

★★★☆☆
3.4 / 5
60% of users recommend this

Summary

Note from Review Centre: Purple Travel was previously known as Purple Holidays.
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Latest Reviews

★☆☆☆☆

“Misdescrption of holidays”

Written on: 19/09/2014 by firefox786 (1 review written)

Visit www.purpletravel.co.uk/

Dear Purple Travel, May I start by saying thankyou for your response to my complain on feefo. I use Purple travel alot, I also told my relatives about Purple Travel,and they use your services alot too. When I booked this year's Holiday which was to Rhodes. I looked at this description See Below. The Link and description. Link http://www.purpletravel.c o.uk/offers/offerdetails /TRLHB69LGNK Over view This superb hotel is situated just 10 km away from the historical city… Read Full Review

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★☆☆☆☆

“NO WAY!!”

Written on: 18/09/2014 by Bowman1979 (1 review written)

Visit www.purpletravel.co.uk/

I wanted to check on that company (reviews mixed up and most of the good ones propably posted by the company itself),so i gave them a call.An agent picked up,very chearful,polite and ready to be of service!Wow, thats my kind of people.brilliant! ( i wish ).. The minute i mentioned that i have a low budget, everything changed..boredom,no mood to find me something,irony etc. I thanked them for their time and hang up.i will never call them again… Read Full Review

By Purpletravel.co.uk

Written on: 19/09/2014

I am genuinely sorry to hear that you had a bad experience before even getting a quote from one of our agents. I would like to look into this as the majority of our calls are recorded for training and quality purposes, if you can contact us directly with your phone number I can locate the call and deal accordingly with the agent that you spoke with. Of course I understand if you do not wish t,o but we would appreciate the opportunity to find that call and hopefully to at least provide you with a quote for your holiday. Please e-mail us directly with your phone number.

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★★★★★

“Excellent”

Written on: 18/09/2014 by MarkClay (1 review written)

Visit www.purpletravel.co.uk/

Purple Travel are excellent in EVERY WAY they are efficient and very professional, I always book all my holidays with them and would never go any where else, why would I, they always get me the best deals, I sometimes holiday with them 3 times a year, you book with them and all confirmation and documents are there straight away, even by post they are with you within 2 days, the girls are very pleasant and are very helpful at all times. Highly recommend them. … Read Full Review

By Purpletravel.co.uk

Written on: 18/09/2014

Thank you for taking the time to leave such lovely comments! We hope you have a wonderful holiday and please don't hesitate to get in touch with our Customer Service team if we can anything else to help.

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★★★★★

“Agent was just understanding & very helpful &...”

Written on: 18/09/2014 by MaddenWoodruff (1 review written)

Visit www.purpletravel.co.uk/

My agent suggested best deal & showed me all the plans about my holidays. She deserves a big thanks and hope the company appreciates her building customer relations. She deserves a v good appraisal. … Read Full Review

By Purpletravel.co.uk

Written on: 18/09/2014

Thank you for leaving such positive comments, They are greatly appreciated and I will make sure to pass it on to our team.

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★★★☆☆

“Felt let down”

Written on: 15/09/2014 by connie61 (1 review written)

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Booked our holiday with purple travel while we were on the phone booking the hotel the person on the line said we could upgrade to b&b as we wanted sc this would cost us 10.00 extra each which seemed reasonable but what they didn't tell us was we would have no fridge or cooker in our room had this been explained to us at the time we would have just went sc as you can imagine the heat in Majorca was in the 30's every day we couldn't keep a bottle of water cold. As we were b&b we had a double… Read Full Review

By Purpletravel.co.uk

Written on: 16/09/2014

Thank you for your feedback, we would advise you to follow our complaints procedure by emailing us your reference number so we can look into this matter thoroughly.
We are always looking to get the best deal for our customers and if you were given incorrect information we would appreciate the opportunity to find a satisfactory outcome for you.
We hope that in spite of having no fridge in your room, you had an enjoyable holiday and we hope to hear from you so that we can respond to your issues in more detail.

Kind regards,
- Purple Travel team

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★★★★★

“Excellent holidays with Purple Travel”

Written on: 12/09/2014 by utCorcoran136 (1 review written)

Visit www.purpletravel.co.uk/

Staff are pleasant,polite and helpful.Have booked holidays 3 times with this companyservice has always been great.Staff work hard to find you the holiday you want at a great price.Have been to Tenerife,Crete and on a Nile Cruise which was the best Holiday ever.Thank you to the adviser in 2013 and the adviser in 2014.Holiday is as described,paperwork completed with no hassle… Read Full Review

By Purpletravel.co.uk

Written on: 16/09/2014

Thank you so much for your wonderful feedback, we really could not ask for better comments. I will be sure to forward your feedback onto our management team. If there is anything further we can do to assist please don't hesitate to get in touch with out team!

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★☆☆☆☆

“Worst hotel I've been to.”

Written on: 09/09/2014 by LisaHadfield (1 review written)

Visit www.purpletravel.co.uk/

I went abroad to turkey on the 29th July till the 12th August I stayed in the Rota Samoy. I arrived at the hotel and got my room around 20minutes later. When I got my room it was disgusting the shower was full of grime, human hair, plug sockets hanging off walls, a t.v bracket with no t.v on , dirty hand prints all over the walls , dirty towels and dead cockroaches on the floor. Also the hotel was not expecting me although I had booked 12 month prior. The next day myself and my son went down… Read Full Review

By Purpletravel.co.uk

Written on: 11/09/2014

Hi,
I am very sorry to hear of your disappointment with your chosen accommodation, I can assure you this is certainly not the level of service expected from any hotel. I have spoken with our Customer Relations Manager and they have advised me that no post travel complaint in relation to your booking has been received. In order for the points raised in your feedback to be addressed by your accommodation provider it is essential that a formal complaint is received. If you could please contact us via our website, and be sure to include your booking reference number with our company. Once received your complaint can be forwarded onto your accommodation provider for investigation and response. Once again I am very sorry to hear your holiday was not enjoyable, we take all matters of complaints seriously and thank you for taking the time to provide us with your feedback.
All the best,
Purple Travel

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★☆☆☆☆

“Rude, rude, rude !”

Written on: 07/09/2014 by Lindsayuk479 (1 review written)

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The rudest staff, I have ever spoken to. Tried to sell me a holiday and when I said that I will think about it, they told me that with the budget that I have I might as well stay at home!!!!… Read Full Review

By Purpletravel.co.uk

Written on: 08/09/2014

Hi Lindsayuk479,
Many thanks for your feedback and I'm genuinely sorry to hear of your experience. We appreciate your comments and are always trying to improve our service. I will pass it on to our management team for investigation.
All the best,
Purple Travel team

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★★★★★

“Will book again”

Written on: 04/09/2014 by JadeCoop (1 review written)

Visit www.purpletravel.co.uk/

I booked last minute a deal to Lanzarote for my family, myself, husband and 2 girls under 5, they had the cheapest offers available and I checked a lot of online companies and shops. I was a bit worried as they were so much cheaper but friends have booked with them before and said they were safe. Ignore the bad reviews, they sent me all the paperwork within an hour of booking, no messing around, excellent value for money. I picked the hotel, they found me the best price - perfect. Will use… Read Full Review

By Purpletravel.co.uk

Written on: 08/09/2014

Hi JadeCoop, Thanks for your feedback, we're very pleased to hear it! I'll pass on your feedback to our team too. Glad you enjoyed your holiday in Lanzarote and we look forward to finding you another brilliant holiday soon.
All the best,
Purple Travel team

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★☆☆☆☆

“Money grabbing!! Ruined a family holiday ”

Written on: 03/09/2014

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Purple travel sold me a family holiday costing me nearly £2100. to be sold a holiday that didn't meet the criteria of what the website told me also not to be told 90% of the hotel was shut!!!! Also very quiet hotel meant to be a lively hotel!!!! Now made a complaint and surprise surprise they are taking their time in getting back to me!!! Purple travel ruined an expensive family holiday!!!! Never ever will I book with these again or recommend this site to anyone ever!!!!! No apologies at all… Read Full Review

By Purpletravel.co.uk

Written on: 04/09/2014

Thank you for leaving your comments. Unfortunately without your booking reference (which we do not encourage you to post here) I am unable to comment to your specific complaint or case.
My colleagues in the Customer Relation Team will be corresponding with the hotel provider on your behalf. The best thing to do is contact them directly with your reference number and request an update.
Of course, we do not want any of our customers to come home from holiday having to lodge a complaint. I would like genuinely like to apologise that you remain unhappy with how we are dealing with your complaint I can assure you we are doing everything in our power to get a satisfactory response for you.

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★☆☆☆☆

“NEVER AGAIN”

Written on: 28/08/2014 by RhettTempleton414 (1 review written)

Visit www.purpletravel.co.uk/

Never again, we got carted around 3 inbetweeners hotels that a random man walked into our room one night, there was no safety. The company then offered us £20.03 for 4 of us when we never stayed where we paid £500 to stay! I wouldn't even give them one star. they ruined the entire holiday. made us sit outside in the beaming 40 degree heat with no shade which made me get sun stroke and they have offered £20.03 for this. OFFENSVE… Read Full Review

By Purpletravel.co.uk

Written on: 28/08/2014

I see that your booking is linked to another which is also waiting on a response from the hotel supplier.
In your booking for 2 guests, you have been offered 10% of the original hotel cost as compensation for being moved hotels. I can see that you have already replied to our Customer Relations team to advise you are unhappy with this offer and it will be sent back to the hotel supplier for reconsideration.
I’m sorry that you remain unhappy but the best course of action is to continue correspondence with our team via e-mail and we hope that we will be able to get a satisfactory response for you.
-Purple Travel Team

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Gilda432's Comment

Written on: 30/08/2014

They did the same thing with us! Ruined our holiday! Never ever again !

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★☆☆☆☆

“TERRIBLE BEHAVIOUR, CHARGED ME TWICE”

Written on: 27/08/2014 by Courtney154 (1 review written)

Visit www.purpletravel.co.uk/

Unacceptable behaviour! First, they booked me wrong flight,than tried to persuade me to take the flight,which had awfull flight-times and when i came back from the holiday, i found out that they charged me twice.called their CS department and after two weeks of daily calls they finaly took the blame and said they will refund me.still no money...now i have to take legal actions… Read Full Review

By Purpletravel.co.uk

Written on: 28/08/2014

I am terribly sorry to hear of the problems you have been having, as you have posted your review anonymously, I do not know your booking reference number so cannot access your booking to see what is happening or if a refund has already been processed.
Can you please send your reference number to us and I will arrange for a manager to look into this immediately?
- Purple Travel Team

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★★★★★

“Booked twice - Fantastic ”

Written on: 21/08/2014 by LLally (1 review written)

Visit www.purpletravel.co.uk/

he advisor at purple travel is amazing, she has gone over and above for the second year running to find our perfect holiday. We will be booking with purple travel again next year. Customer service second to none… Read Full Review

By Purpletravel.co.uk

Written on: 25/08/2014

Fantastic to hear from a happy customer!! Thank you very much for taking the time to leave us positive feedback and comments.

- Purple Travel Team

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★★★★★

“very happy with our holiday”

Written on: 07/08/2014 by bryanjs (1 review written)

Visit www.purpletravel.co.uk/

very happy with our holiday. The agent at purple travel is amazing, has gone over and above for the second year running to find our perfect holiday. price is the best that we've seen and we will be booking with purple travel again next year. Customer service second to none… Read Full Review

By Purpletravel.co.uk

Written on: 13/08/2014

It is wonderful to hear from a happy repeat customer!!Thank you very much for your custom and for leaving your feedback, if there is anything we can do to help please don't hesitate to contact our team.
Purple Travel Team

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★★☆☆☆

“Purple Travel - £1400 for a futon in an AWFUL hotel!”

Written on: 06/08/2014 by Smccormack (2 reviews written)

Visit www.purpletravel.co.uk/

I booked a holiday to turkey with this company as it was the only one who still claimed to have availability in the hotel of my choice. Upon arriving at the airport the flight was delayed by over two hours (admittedly no fault of purple travel) so by the time we arrived at our hotel it was almost 3 in the morning local time and everyone was very tired. We were told that they had no booking for us and had no idea why we were there. I attempted to call the emergency number provided but got no… Read Full Review

By Purpletravel.co.uk

Written on: 07/08/2014

Unfortunately, we cannot comment or respond to the specifics of your complaint on a public forum such as this, as we would not advise you post your booking details publicly.
I can confirm we received your email complaint on Monday evening and we now need to follow the ABTA procedures and investigate what has happened.
We have seen your comments on other sites and understand that you are extremely unhappy however, we must conduct a full investigate in order to provide you with a full and accurate explanation of what has happened.

Thank you for your understanding and patience.

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Smccormack's reply to Purpletravel.co.uk's Comment

Written on: 07/08/2014

I am extremely unhappy and more so that purple travel seem to be trying to pass the buck and blame bedswithease. Well I didn't book with them, I booked with you and expect you to ensure everything went ahead and that you use trusted companies who provide a half decent service as I see these issues have been raised by other people. As for conducting an investigation to find out what happened, I fail to see how you do not already know since she claimed to have spoken to the provider already during my holiday.

I am willing to wait however yes I am angry. My whole holiday was ruined, my son was terrified and what should have been a nice first family holiday turned into a horrible experience we all wish we never entered into.

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Smccormack's Response to Smccormack's Review

Written on: 06/08/2014

The star rating should have been a one, I pressed it wrong. It would be minus if possible.

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★★★★★

“very impressed with purple travel experience”

Written on: 28/07/2014 by Hollis391 (1 review written)

Visit www.purpletravel.co.uk/

I have been very impressed by my experience so far, positive and no problems. My advisor was helpful and professional. I found this company is much cheaper than others and I am looking forward to my holiday… Read Full Review

By Purpletravel.co.uk

Written on: 31/07/2014

Hello,
Thanks for taking the time to leave your review. We really appreciate all feedback and I will pass on your comments to the team. Have a great holiday!
All the best,
Kate

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★★★★★

“long awaited holiday”

Written on: 25/07/2014 by Frum1949 (1 review written)

Visit www.purpletravel.co.uk/

i booked a week in greece and i want to say i was very pleased with the level of service and advice I received. a pleasure to deal with, the booking process was simple and we had a wonderful long awaited holiday in crete. I would highly recommend and will certainly use them again in the future… Read Full Review

By Purpletravel.co.uk

Written on: 31/07/2014

Hi there, thank you for taking the time to leave your review. I will pass on your comments to our team. Hope you have a great holiday in Greece!
All the best,
Purple Travel team

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★★★★★

“just booked a holiday with purple travel,my adviser...”

Written on: 19/07/2014 by ZechariahRees106 (1 review written)

Visit www.purpletravel.co.uk/

just booked a holiday with purple travel,my adviser was nothing but professional,friendly ,very helpful and friendly,she found me the best deal,best price and hotel and pulled out all stops to please and support with all my needs taken in to account ,what a gem ,she was always available when ever i rang ,nothing too much trouble,she went the extra mile,just what you need at this stressful time of year well done thankyou joanne lumley … Read Full Review

By Purpletravel.co.uk

Written on: 22/07/2014

Hi Joanne, Thanks so much for taking the time to leave this feedback. We appreciate all comments and its' great to hear. I will pass it on to the team too and we're glad to hear you had such a lovely holiday! Looking forward to finding you another great holiday soon.
All the best,
Purple Travel

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★★★★★

“travelled with two small children”

Written on: 15/07/2014 by Antionsuld55 (1 review written)

Visit www.purpletravel.co.uk/

I booked with purple travel and went on holidays on my own with two small children and they couldn't have been more helpful. Staff both when booking and at the hotel were friendly and I got all the information in good time. The resort in Albufeira was great for kids, we went to a water park, could easily get to the beach, nice child-friendly restaurants and there was no hassle from start to finish. I would certainly book again with purple travel and have already recommended them to friends… Read Full Review

By Purpletravel.co.uk

Written on: 22/07/2014

Hi, thanks so much for taking the time to leave your review. We're so glad you all enjoyed your holiday in Albufeira. We look forward to helping you find another great holiday again soon!
All the best,
Purple Travel

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★☆☆☆☆

“Useless!”

Written on: 07/07/2014 by Briggsfv269 (1 review written)

Visit www.purpletravel.co.uk/

We haven't even gone on the holiday yet so I'm not looking forward to what problems we are going to face. We leave in just 4 days and are yet to recieve our boarding passes off them. After phoning a few times they all question if we have given our passport details (which we have) and then use the excuse "our team will do it". I would NEVER use this company again. The employees in the call centre are all useless and dull, they aren't even capable of typing the correct booking reference in! So… Read Full Review

By Purpletravel.co.uk

Written on: 11/07/2014

Hi Briggsfv269,
I am very sorry to hear your experience with our customer service team in relation to your boarding passes gave you cause to write the above review. We are always keen to receive feedback from our customers both positive and negative as it helps us to ensure we are providing the best possible level of service for our customers. Having said that however I must advise that the full API instructions are sent out attached to your email confirmation, once the passport details have been received we have a dedicated department to ensure these details are submitted with the airline and your boarding passes sent. Our entire customer services team are all fully trained and capable, we receive positive feedback daily with regards to each and every member of our team.

As this is an anonymous review I am unable to locate the details of your booking from the information provided, if you require any further assistance in this matter please contact our customer service department.

In closing, please accept our repeated apologies for any inconvenience and personal disappointment that has arisen on this occasion. Wishing you a wonderful time on your holiday.

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