Savoy Timber Reviews - www.savoytimber.com

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★★★☆☆
3.3 / 5
46
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Latest Reviews

★★★★★

“Great company and great products delivered on time! ”

Written on: 05/09/2017 by Tristian124 (1 review written)

We were let down by another company so called Savoy Timber looking for 3 worktops to be cut to a specific size and delivered ASAP. They could not have been more helpful, from the person who took our call, who actually took a video of the worktops and sent the video to my phone so I could see the worktops in detail. To the delivery man who delivered on time and helped me carry the items into my house. Courteous and efficient. We are delighted with the worktops and would recommend this company to… Read Full Review

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★★★★★

“Amazing!”

Written on: 04/09/2017 by 314Adkins (1 review written)

What a fantastic company! Helpful and knowledgable staff who are always on hands to offer advice as well as being extremely friendly. Outstanding customer service where they always go above and beyond! I would most definitely return and recommend!… Read Full Review

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★★★★★

“Best timber place in Lancashire, A1 service every time!!!!”

Written on: 02/09/2017 by Trevonz1981 (1 review written)

Best timber place in Lancashire, A1 service every time!!!!… Read Full Review

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★☆☆☆☆

“Just wanted a gate delivered. FAIL”

Written on: 02/08/2017 by paulmagoo (2 reviews written)

Wrong item sent, sent me the cheaper gate. Item was supposed to arrive yesterday but they are not liable for delivery. Cost me money having to send my joiner away. Wanted stronger gate for security, the cheaper gate is poorly made and shoddy. Will never use again… Read Full Review

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★★★★★

“Excellent”

Written on: 24/05/2017

After seeing all the negative reviews I thought I had made a mistake ordering. Everything arrived on time and with no damage (worktops) Thank you Savoy Timber and Tuffnels… Read Full Review

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★☆☆☆☆

“Staff not nice to the public at all ”

Written on: 26/04/2017 by JovanyTrujillo (1 review written)

To every one my resent visit to the Blackpool branch I was very disappointed with the staff there was 3 lads didn't help me at all I was invisible to them the lad couldn't even serve me as soon as I got what I wanted I asked him for some discount he refused he couldn't even help me to put the stuff in the van he just wanted his brew and this was at 9 am when you spend over £400 I think the staff should at least help the public with the materials they have bought from them I shall phone on… Read Full Review

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★★☆☆☆

“Ignored me after my order”

Written on: 19/04/2017 by ArmaniGustafson384 (1 review written)

placed a large order for bespoke doors and it says they will deliver within 10 days. 13 working days later and i start to chase. I call and i'm put on hold for over 6 mins after which i hung up expecting they would call me back once they found out what was going on. I called again and it hung up so i sent an email and they haven't responded. … Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/04/2017 by DakotaScott (1 review written)

Went today after speaking to them on the phone I traveled 45 miles and then there was no one to help said they were all to busy whet to firwoods spent over £1000 and got a great service stay a way from this place shocking staff if o was the manager I would sack them all for losing me money… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 06/04/2017 by davidwilcock (1 review written)

We ordered one item and received another. They then refused to refund us or replace the item. The customer service was poor and they simply do not care about their customers once you have made the purchase. It would have been simple for them to send a new item and relatively inexpensive but they refused to do so. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Kitchen worktops and breakfast bar ”

Written on: 03/04/2017 by Starbuck12345 (1 review written)

Terrible customer service from this Company. I ordered worktops, splashback, upstands, breakfast bar and leg supports. The order arrived and the breakfast bar was damaged together with the wrong leg supports. After several phone calls they agreed to send replacements out. The replacement breakfast bar was better but still not great. The leg supports were wrong again ! More phone calls and yet another delivery of wrong leg supports ... yes that's 3 deliveries which were wrong at which point I… Read Full Review

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★★★☆☆

“Doors were fine but not the service”

Written on: 12/03/2017 by Houghtonjf500 (1 review written)

we are self building a new home and ordered doors from savoy timber but would now stick to the national merchants suppliers we have previously used since savoy timber first ignored the delivery instructions and I paid extra for next day delivery which would have been the monday when we were on site. We were not there on tuesday and I had to arrange to be there and I don't drive so my daughter had to get me there. They were delivered by a corrier which was one lad and a hand opperated pallet… Read Full Review

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★☆☆☆☆

“terrible insulting staff with no customer care”

Written on: 06/03/2017 by Rodriguez120 (1 review written)

Whatever you do DO NOT touch this company not only do the send out damaged goods they then insult the workmanship. Then if that's not enough the so called customer services are condescending who wont take any responsibility for shoddy work on their part. Their response is to put the phone down when your trying to talk to them. Absolute RUBBISH COMPANY!!!!… Read Full Review

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★☆☆☆☆

“Appalling!!! Don't touch them!!!!!!!”

Written on: 22/02/2017 by helpfulhands (1 review written)

The experience we had with Savoy Timber was the worst for a long time. We ordered 3 doors, 3 architraves. The website says 3-5 days for delivery. we were given 10 days. Only 2 doors arrived- they were left in the rain on a busy road and no attempt was made to alert the builders on site they had been delivered - no delivery note. We were told the 3rd door had not been shipped to them but wait!! we have some returns!! we'll check them and then send them out to you!! yehaay! One week later it… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/12/2016 by JonathanLacroix148 (1 review written)

Before ordering, rang company to enquire about product on two occasions. Both times,the response was so helpful. The worktops and upstands are just what I had been looking for but was unable to find elsewhere. Even with the delivery charge I was able to save more than £60. The items were very well packed, no damage whatsoever. Would definitely recommend and use again if necessary. Thank you Savoy Timber!!… Read Full Review

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★☆☆☆☆

“Worktop”

Written on: 14/11/2016 by szPowers98 (1 review written)

Have delivered wrong worktop, customer cervices is terrible ,still waiting someone to reply to my email… Read Full Review

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★☆☆☆☆

“Price Match Gurantee”

Written on: 01/09/2016 by Regant131 (1 review written)

Spoke to a helpful advisor via the live chat option and gave them details of a door being sold on a competitors website and asked them to price match. I was after 5 of these doors and the reply was sorry we can not offer them at that price being sold for by the other company. Whilst I acknowledge that I can but the door from the other company their was some other items that I required that Savoy were selling. In makes their PRICE MATCH GUARANTEE WORTHLESS and not worth the paper it is… Read Full Review

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★★★★★

“Great company to deal with ”

Written on: 16/07/2016 by Baldywardy (1 review written)

I ordered a decking kit it was delivered within a couple of hours great friendly staff will definitely recommend to family and friends. These decking kits are very good value for the money… Read Full Review

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★☆☆☆☆

“timber”

Written on: 03/06/2016 by CeliaHead (1 review written)

ordered decking of this so called family buisness, cancelled my order now they wont answer emails or return my money, be warned stay clear of these people… Read Full Review

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★★★☆☆

“Worktops”

Written on: 17/04/2016 by 109Manning (1 review written)

Ordered 3 worktops with upstands. On the day of delivery the order turned up but was in complete and what was delivered had been damaged. When you phone customer services you have to provide pictures of the damage and then email them before they agree a replacement, although you are protected by law so this is a waste of time as they have to replace damaged goods brought online. The Consumer Rights Act states that the seller is responsible for goods up until they are delivered to the consumer… Read Full Review

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★☆☆☆☆

“don't deliver to my area but taken my payment”

Written on: 19/03/2016 by gerble1000 (1 review written)

i purchased worktops from savoytimber and made the payment of £417 they sent me an email confirming my order. a 10 days had elapsed so i decided to ring them to find out what day was the delivery, they said they sent me an email a few days after payment stating that the worktops could not be delivered to my area, i dont check my emails everyday so i said to them if they had my phone number, they said yes so i replied why did you not think to contact me via the telephone with this important… Read Full Review

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