Savoy Timber Reviews - www.savoytimber.com

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★★★☆☆
3.4 / 5
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Latest Reviews

★★★☆☆

“Doors were fine but not the service”

Written on: 12/03/2017 by Houghtonjf500 (1 review written)

we are self building a new home and ordered doors from savoy timber but would now stick to the national merchants suppliers we have previously used since savoy timber first ignored the delivery instructions and I paid extra for next day delivery which would have been the monday when we were on site. We were not there on tuesday and I had to arrange to be there and I don't drive so my daughter had to get me there. They were delivered by a corrier which was one lad and a hand opperated pallet… Read Full Review

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★☆☆☆☆

“terrible insulting staff with no customer care”

Written on: 06/03/2017 by Rodriguez120 (1 review written)

Whatever you do DO NOT touch this company not only do the send out damaged goods they then insult the workmanship. Then if that's not enough the so called customer services are condescending who wont take any responsibility for shoddy work on their part. Their response is to put the phone down when your trying to talk to them. Absolute RUBBISH COMPANY!!!!… Read Full Review

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★☆☆☆☆

“Appalling!!! Don't touch them!!!!!!!”

Written on: 22/02/2017 by helpfulhands (1 review written)

The experience we had with Savoy Timber was the worst for a long time. We ordered 3 doors, 3 architraves. The website says 3-5 days for delivery. we were given 10 days. Only 2 doors arrived- they were left in the rain on a busy road and no attempt was made to alert the builders on site they had been delivered - no delivery note. We were told the 3rd door had not been shipped to them but wait!! we have some returns!! we'll check them and then send them out to you!! yehaay! One week later it… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/12/2016 by JonathanLacroix148 (1 review written)

Before ordering, rang company to enquire about product on two occasions. Both times,the response was so helpful. The worktops and upstands are just what I had been looking for but was unable to find elsewhere. Even with the delivery charge I was able to save more than £60. The items were very well packed, no damage whatsoever. Would definitely recommend and use again if necessary. Thank you Savoy Timber!!… Read Full Review

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★☆☆☆☆

“Worktop”

Written on: 14/11/2016 by szPowers98 (1 review written)

Have delivered wrong worktop, customer cervices is terrible ,still waiting someone to reply to my email… Read Full Review

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★☆☆☆☆

“Price Match Gurantee”

Written on: 01/09/2016 by Regant131 (1 review written)

Spoke to a helpful advisor via the live chat option and gave them details of a door being sold on a competitors website and asked them to price match. I was after 5 of these doors and the reply was sorry we can not offer them at that price being sold for by the other company. Whilst I acknowledge that I can but the door from the other company their was some other items that I required that Savoy were selling. In makes their PRICE MATCH GUARANTEE WORTHLESS and not worth the paper it is… Read Full Review

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★★★★★

“Great company to deal with ”

Written on: 16/07/2016 by Baldywardy (1 review written)

I ordered a decking kit it was delivered within a couple of hours great friendly staff will definitely recommend to family and friends. These decking kits are very good value for the money… Read Full Review

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★☆☆☆☆

“timber”

Written on: 03/06/2016 by CeliaHead (1 review written)

ordered decking of this so called family buisness, cancelled my order now they wont answer emails or return my money, be warned stay clear of these scummy people… Read Full Review

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★★★☆☆

“Worktops”

Written on: 17/04/2016 by 109Manning (1 review written)

Ordered 3 worktops with upstands. On the day of delivery the order turned up but was in complete and what was delivered had been damaged. When you phone customer services you have to provide pictures of the damage and then email them before they agree a replacement, although you are protected by law so this is a waste of time as they have to replace damaged goods brought online. The Consumer Rights Act states that the seller is responsible for goods up until they are delivered to the consumer… Read Full Review

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★☆☆☆☆

“don't deliver to my area but taken my payment”

Written on: 19/03/2016 by gerble1000 (1 review written)

i purchased worktops from savoytimber and made the payment of £417 they sent me an email confirming my order. a 10 days had elapsed so i decided to ring them to find out what day was the delivery, they said they sent me an email a few days after payment stating that the worktops could not be delivered to my area, i dont check my emails everyday so i said to them if they had my phone number, they said yes so i replied why did you not think to contact me via the telephone with this important… Read Full Review

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★★★☆☆

“Returns policy”

Written on: 09/02/2016 by Johndreilly (1 review written)

I recently made a couple of purchases from this company one of which I subsequently found I no longer needed.I attempted to swap it for a similarly priced item but was told I had to arrange to get the original product back to them first!? Surely the driver bringing the replacement item could take the other item back? Apparently not.Its either a more complicated transaction than I'm envisaging...or their no quibble returns policy is fiction… Read Full Review

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★★★★★

“Great Service thank you”

Written on: 08/10/2015 by knobkerry (1 review written)

Thank you for your prompt service from ordering on line to delivery I am very impressed. I love my new worktops they are exactly what I was looking for,. It is the first time I have delt with Savoy timber & I would not hesitate to use their services again if I need anything in the future. I would recommend your company without hesitation… Read Full Review

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★★☆☆☆

“Customer service fail”

Written on: 29/09/2015 by yzMorales410 (1 review written)

I ordered laminate worktops over the phone from Savoy Timber, everything going perfectly smoothly until payment using sage pay (never had a problem with this before) The person told me my address didn't match, despite me e-mailing them a photo of the address on the credit card statement, I've lived here for 18 years and also calling my credit company. The suggestion of paying by direct bank transfer was not an alternative and mentioning it again and again doesn't make it an alternative. There… Read Full Review

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★★★★★

“Great Service”

Written on: 01/09/2015 by ejRoy374 (1 review written)

Went into Blackpool store at 10am Sunday morning, ordered 4 doors and by 11.30am they were delivered and in our garage, that's what you call a great service..Thank you. … Read Full Review

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★★☆☆☆

“Great price, poor couriers ”

Written on: 26/08/2015 by Coocoo_cockatoo (1 review written)

Purchasing the worktop on line was simple and quick. Received an email saying item will be delivered on such a date between 7am-6pm. I booked a day off work to sit in for the delivery! I left a note about the delivery advising not to let a contractor who was working on my kitchen at the time sign for it, as this worktop was in fact for another property! I didn't want the other worktops being mixed up. Anyway, the delivery did not turn up. When I called the man was polite but said the delivery… Read Full Review

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★★★★★

“Good Value & Excellent Service”

Written on: 30/07/2015 by tonyb9 (1 review written)

I wanted a timber deck for the garden, and came across Savoy Timber via Google. The website was easy to use, with very good information on the products and the total cost was cheaper than my local DIY stores (although the £45 delivery charge seemed high). Once I had completed my order and paid securely on line at 13:30, I received an email confirmation straight away and by 14:20 had received another message advising that my order was ready for dispatch; I then received a telephone call to say… Read Full Review

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★★★★★

“Brilliant”

Written on: 09/07/2015

I can't praise the efficiency of this company enough. I had a problem with ordering on the website so sent them an email, their automated reply gave a phone number for new orders. The girl on the phone couldn't have been more helpful and pleasant and within minutes my order was placed. There then followed a series of emails giving me a delivery date, and a tracking code. My deck was delivered on time by a very nice chap who helped us stack it in the garden. My only critism is the instructions… Read Full Review

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★★★★★

“Good Experience”

Written on: 02/07/2015 by Ashmanhaugh (1 review written)

Ordered and received a sample quickly.Then read some unfavorable reviews.We were a bit concerned but checked out feedback on ebay and decided to go ahead with our order of three worktops and a splash back.We phoned a couple of times and the staff were friendly and helpful each time.The goods arrived on the day promised and were well wrapped.Best of all the price was the lowest we could find on line… Read Full Review

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★★★★★

“Above and beyond the call of duty we are over the moon ”

Written on: 06/06/2015

Ordered 6 x4.2 meters of decking kit on a friday at a very competitive price compared to others. Read the reviews but chose to give them the benefit of the doubt as in business there is always going to be the odd problem and usually that's when people like to share that bad experience rather than the good experience. It was due on the Thursday but unfortunately the poor delivery driver broke down on the M6 so after a couple of calls on the 0845 number she spoke with the delivery branch in… Read Full Review

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★☆☆☆☆

“Worktop ”

Written on: 09/05/2015 by NECHUSTAN (1 review written)

Bought a worktop on line they said to me I wi get it on the 7 of May between 08:00 to 18:00 so I took a day off work so I can be there when my items arrive, I've been sitting all day waiting lol sadly nothing arrived :( I'm waiting for Refunds and it's look like it's gonna be a mission! So beautiful!!!… Read Full Review

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