Hypnia Memory Foam Mattress Reviews
Latest Reviews
★☆☆☆☆
“I will NOT be paying for my mattress to be made FIRE SAFE!”
Written on: 04/04/2013
I have had several conversations with Trading Standards since receiving a letter in the post from an orderout ltd telling me the mattress I bought DOES NOT MEET UK LEGAL FIRE SAFETY requirements. The options? I should PAY myself to have the mattress shipped to orderout for treatment that the mattress to bring it up to the fire safety specification IT WAS LEGALLY REQUIRED TO MEET BEFORE BEING SOLD! Oh and the last piece of great advice is that I do not contact the retailer of the mattress... (read more)
★★★★★
“Read this before reading the complaints.”
Written on: 03/04/2013 by scottmarshall88 (1 review written)
I really don't understand why some people are complaining about their mattress. Those people clearly didn't do their research because if they had, they wouldn't be whining about their purchase. As a consumer, it is your responsibility to do the research before you buy anything. Right... Firstly, to all the people talking about fire hazards; I haven't had a letter yet and if I do I don't think I will really care. Just do as they say, and don't smoke or have a naked flame in the room. Mine... (read more)
★☆☆☆☆
“Hypnia Memory Foam IS NOT FIRE SAFE!”
Written on: 26/03/2013
I purchased my Hypnia mattress in November after a friend bought one from a retailer Zleeps (I got mine from eBay). I was quite happy with it until I got this letter out of the blue: Dear Memory Foam Customer Unfortunately we have identified a recent batch of hypnia memory foam mattresses which do not meet the acceptable level of fire retardancy required to pass the BS 5852 test. This relates to the rate at which the foam filling burns when exposed to an open flame [or cigarettes - me].... (read more)
★☆☆☆☆
“Would you risk a mattress that doesn't meet a BS fire...”
Written on: 16/03/2013
Purchased two of these mattresses. Get a letter some months later stating that they do not meet the BS 5852 (naked flame) test. That means you would not be safe if a flame caught hold of the bed. Hypnia (who are the same company as the one organising the recall) couldn't have been more helpful. Only way to make fireproof is to send to Dorset at my own cost! Shocking. AVOID, AVOID, AVOID. (read more)
Markallan80's Comment
Written on: 26/03/2013
I have received the same letter and I am appalled. Luckily I bought my mattress on my credit card so I have contacted them and they will be issuing a chargeback to the retailer (which means a refund for me). I suggest you do the same.
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★☆☆☆☆
“Hypnia Foam Mattress”
Written on: 05/03/2013 by fatboyohare
We brougt are mattress from sleeptight who offer a 10year warrenty?thing is the mattress went soft after 9 months and the warrenty covers basically nothing,everything is at your cost even the replacement delivery cost if they find a problem????they asked me to put a pot of paint on the mattress and send the photo's,how that represents a human body I will never know. Stick to a sprung mattress memory foam WILL NOT LAST and they go SOFT. (read more)
★☆☆☆☆
“MATTRESS IS A FIRE HAZZARD”
Written on: 28/02/2013 by Honesty321 (1 review written)
I have recently received a letter from sleep tight memory foam /hypnia telling me my hypnia mattress has failed to meet the required level of fire retardancy to pas BS 5852 test.They state in the letter I have to return the mattress to Dorset at MY OWN COST for the mattress to be treated with a fire retarder .lol .I have been in touch with the company and they are not willing to foot the cost for delivery which legally they are bound to.Their customer service advisers including a supervisor... (read more)
★★★★★
“Great Value”
Written on: 07/02/2013 by larebz (2 reviews written)
Bought the 8" Memory/Reflex foam mattress and all i can say is wow. Having slept on spring mattresses all my life it does take a couple of days getting used to but once you are then you're out like a light straight away! The cover they provide is lovely and soft and easily washable too. Would just like to say as well that i know people say about the smell which i can understand but it does go away after a while, just give it time and plenty of airing the room for the first few weeks. Also... (read more)
★☆☆☆☆
“Poor after sales service,sold by Amazon”
Written on: 22/01/2013 by Badback65
I purchased the King Size Hypnia 10 inch deep mattress from Amazon. Initially I was very happy with the mattress ,but when I removed the mattress cover to wash it,with the help of my brother, When's we attempted to put the cover back on,the teeth in the zipper snapped off.It was laid out flat and no excess force was applied.I contacted Amazon,only to be told the cover is not under warranty! As it came free with the mattress. This is the worst excuse I have ever heard from such a huge... (read more)
★★★★★
“Have now been the owner of one of your mattresses for...”
Written on: 18/01/2013
Have now been the owner of one of your mattresses for just over two weeks and just wanted to say what excellent value they are for the money i tend to ache a lot when sleeping and have found this has been reduced considerably and have found i tend to sleep a little longer also (read more)
★☆☆☆☆
“Hypnia Kingsize Memory Mattress (It Smells Very Badly)”
Written on: 18/01/2013 by petbicknell (1 review written)
Caveat Emptor "Let the buyer beware". To help any new purchaser, I have decided to include here full email communication between myself and Hypnia, regarding my purchase of Hypnia memory foam from ebay. You read through then make your mind up. Good Morning, Thank you for your email. I am sorry to hear that the smell has not dissipated. What we would suggest is to send you a product called 'Borax', this is a disinfectant and deodorizer. This is a natural product and does help... (read more)
Raj9675's Response to petbicknell's Review
Written on: 28/01/2013
Wow, Thanks for that. I almost bought three of these. What terrible customer service. They are telling you to hang on for 14 days for the smell toy disappear (before sending you some kind of solution) but by then your refund window time has elapsed.
Clearly this mattress you've received is faulty. Mattresses should not smell. Why would anybody want a mattress that smells. They should be footing the returns cost and also issue a full refund.
If you've paid by creditcard, you can ask them to issue a dispute against the seller.
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Blooman's Response to petbicknell's Review
Written on: 03/02/2013
I was interested in one of these mattresses - bt with that customer support I will give them a swerve. Thanks.
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Dean.pye1's Response to petbicknell's Review
Written on: 22/02/2013
(Name removed) behavior was incredibly poor and very much seems to be responsible for the breakdown of communication in these exchanges. His review should be taken with a pinch of salt. Few companies would respond as civilly as this one did when faced with such correspondence clearly designed to antagonize and intimidate. There is no evidence he did anything to help resolve the situation or read the terms and conditions.
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See next 10 reviews
Showing 1 - 10 of 36 Reviews
★☆☆☆☆
“Worst customer service experience ever!”
Written on: 15/01/2013 by StephanieW31
I placed my order via a voucher through KGB, which was a fantastic offer. Too good to be true some might say, well, it was! Hypnia use a delivery company called Yodel (who themselves shouldn't be able to trade!) Yodel managed to deliver my mattress to the wrong address & then blame us for it! Even though my husband had rescheduled the delivery for the following day, for which he received confirmation from Yodel. IT WAS STILL DELIVERED TO THE WRONG PROPERTY ON THE WRONG DAY! And the courier... (read more)
★★★★☆
“A bed fit for a Princess.”
Written on: 23/10/2012 by ScandinavianPrincess (1 review written)
My new memory foam mattress is that comfortable, I'm thinking about adopting it and making it part of the family! My husband doesn't share my views on adoption but does think that the mattress is very good and he actually managed to sleep through the night without waking up :) and being the man my husband is, he is now looking to getting everything for it and buying the topper and the pillows, luckily Hypnia has great value for money and we won't be forking out an arm and a leg to complete... (read more)
★☆☆☆☆
“sleep on the floor its softer”
Written on: 11/10/2012
We bought a Hypnia 10" Single Memory Foam Mattress for our student daughter to come home to, she had tried numerous examples at various shops and liked the idea. turned out to be the hardest, most uncomfortable any of us has experienced. tried to return having tried it for a few nights but unsuccessful as outside returns period despite explaining daughter away at uni and used only on return for weekend visit. The mattress is described as being on the softer end of the firmness scale but is... (read more)
★★★★☆
“More comfortable than sprung!.”
Written on: 09/10/2012 by canw (1 review written)
Purchased a Hypnia 12" king size memory foam mattress almost 3 years ago,and what a difference from sprung!. We find it extremely comfortable & has never let us down. The only down side was that my wife's snoring got a lot worse within a few days of use, maybe just a coincidence?, who knows!. (read more)
★★★★★
“I love it!”
Written on: 10/09/2012
I tried the mattresses that cost over a housand pounds but I could not take the leap of faith. I discovered Hypnia that was 90% cheaper yet near the same performance. I've had my deep mattress now for six months and sleeping is so much better than before. I no longer suffer from aches and pains and I'm cheerful in the mornings. You have to get used to the fact you don't roll around anymore, but lift and roll to kiss your partner good night. Buying sheets is a problem, there dosnt seem any... (read more)
★★★★★
“Great Value for money”
Written on: 29/08/2012 by TonyScott1947 (1 review written)
I've owned mattresses made of memory foam for a few years now for my bad back, and have gone through many different retailers and brands, some better than others. I brought my mattress from Hypnia, as I needed a new one and I had heard good things, read some reviews and looked into the quality of their products, which is why I brought it from Hypnia - and the customer service workers weren't bad either. They were helpful and polite. All in all, I am a happy customer. (read more)
★★★★★
“ I know where to go next: ”
Written on: 26/07/2012 by Franky1974 (1 review written)
I brought a latex memory foam mattress from Hypnia as I wanted to get the best of both worlds with spring and memory foam. We got recommended here by a friend who said that Hypnia is a good company to buy from. They weren't wrong. The wife and I haven't slept that good in years! (read more)
★★★★☆
“Thank you for the restful nights”
Written on: 20/07/2012 by JimDawson23 (1 review written)
I always used to move around in my sleep and didn't enjoy the restless night sleep I kept getting and the jarred neck in the morning. I searched online of methods that could help me and I saw that memory foam pillows could help, and came across Hypnia in my searches. I rang them up and the female staff member was very helpful in helping me make my choice and was easy to pay for and get delivered. I've had the pillow several days now and sleep like a baby! (read more)
★★★★★
“Wasn't expecting what I got”
Written on: 18/07/2012 by Frodo1979 (1 review written)
I wasn't expecting what I did when I purchased my mattress from Hypnia. I had a little problem with the delivery as I had to change the date as due to plans changing I wouldn't be in the house when it was delivered. The customer service team was very helpful and sorted it all out for me. Great company. Will be using them again! (read more)
★★★★★
“One Happy Customer”
Written on: 16/07/2012 by ShortStack (1 review written)
As the title says, I am a very happy customer! The wife insisted we get a memory foam mattress, but I wasn't too concerned! After a long discussion we came settled on getting a memory foam topper. Good price and meant we didn't have to throw out our existing mattress. Ordered it. It can as arranged, we unrolled it and left it for the amount of time advised. Slept on it for a week now to make sure that it is still alright and me and the wife have never slept better. Fantastic! (read more)
See next 10 reviews
Showing 11 - 20 of 36 Reviews
★★☆☆☆
“so disappointed!”
Written on: 10/07/2012
i had been searching for a memory foam mattress for ages as my existing one had done the 10years brilliantly. I came across the kgb deal and went for it. Big mistake! payment went through smoothly and my mattress arrived, i had been decorating so eventually when i opened the mattress as it was vacuum packed i noticed marks (like blotches) so i emailed hypnia who at first said these were chemical marks and that i had received a good product for the price i had paid, i was still not happy... (read more)
★★★★☆
“Doubt has been removed!!”
Written on: 06/06/2012 by DaveTheRave79 (1 review written)
Wasn't too sure about buying a mattress off the internet, even though it was a day later than they said it would be and their customer service team was helpful and answered all of my questions! Really happy with the mattress and would recommend it to anyone! (read more)
★☆☆☆☆
“Not for everyone...”
Written on: 28/05/2012
* Please note that in the interests of fairness, before posting this review I emailed it to SleepTightMemoryFoam to give them an opportunity to point out any inaccuracies. I would have been happy to remove anything that they disagreed with. They had no comment. * After experiencing how wonderfully comfortable a memory foam mattress topper was, and having read reviews of how happy most people were I decided to go all out and purchase a full memory foam mattress – assuming I would be like... (read more)
Guest's Comment
Written on: 14/07/2012
I think this is a fair and balanced review. Personally, I NEVER buy a mattress online without first finding it in a shop and trying it out.
x
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★★★★★
“Awesome”
Written on: 02/03/2012
Excellent - Delivered within 24 hrs of ordering, excellent emails communications - Very slight foam smell but vanished within 24hrs Best nights sleep in weeks despite having a £1000+ mattress prior. Box is very heavy .... Mum & Dad so impressed they have just ordered one... Only one note of caution price in Hypnia online shop for king size is £549 which inlcudes 2 pillows and free delivery... Same mattress on Ebay is £219 delivered !! (read more)
★★★★★
“August 2011 excellent customer service”
Written on: 16/08/2011 by m.gray (1 review written)
found on ebay i phoned them and was answered right away, my questions regarding packaging , delivery , and about letting it breathe and expand before use were all answered clearly, i decided to order on ebay and phoned the number as directed to pay by credit card i was emailed in the afternoon to say it was dispatched and i was given a tracking number, it arrived the next day (about 30 minutes ago!) my old foam mattress is dying and by the looks of this one i have a really quality product... (read more)
★★★★★
“Hi, ”
Written on: 22/02/2011
Hi,
I have ordered a mattress from these and i needed to talk to them, had same exp as most on here not being able to call. Being in the telecoms industry a little trick with these automated voice lines is to button bash until it sends you through, with this particular number 0800 6800 789 just keep hitting the hash key. I thought i would post to help others out :)
Thanks
(read more)
Blindman's Comment
Written on: 12/04/2011
I found this review very helpful because...of the fact that we had an issue with a mattress and rather than emailing them, which i did, i wanted to TALK to someone, which i did, the number is a freephone number and it states blah,blah then gives you an email address, so i thought i would try and see if it worked, low and behold......YES IT DID!!!
<br/>Nice little trick to remember and thank you
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★★★★★
“I bought a hypnia double bed 10 inch memory foam...”
Written on: 08/02/2011
I bought a hypnia double bed 10 inch memory foam mattress in January 2011 through amazon...free delivery with homenetwork was rubbish..but the mattress and comunication with company can't be faulted. Excellent value for money. Problem is, as memtioned by another buyer, getting out of bed..it's simply very hard !! (read more)
★☆☆☆☆
“Hypnia! Avoid this companyat all costs. Total...”
Written on: 03/02/2011
Hypnia! Avoid this companyat all costs. Total shambles. I attempted to purchase a superking size 3" mattress topper from Hypnia via eBay. I wanted to pay by credit card rather than Paypal so ticked the 'pay with credit card' box. a week went by, nothing. I emailed them stating "I want this item, I want to pay for this item" nothing, finally after 2 further emails to them asking how to pay I got an e mail back asking for my phone number so they could contact me for my credit card details. I... (read more)
★★☆☆☆
“I've got to say the biggest issue I had with buying...”
Written on: 29/01/2011 by annefran (1 review written)
I've got to say the biggest issue I had with buying this product was the customer service approach of the company. It really didn't exist. Emails sent to the advertised mailbox are never answered and the phone line message tells you that to improve customer service, they're not taking calls...and can you send an email to the email box that's never answered. The website details expectations of the sales and order fulfillment process - it sounds quick and easy. This sets up the expectation... (read more)
★★★★☆
“Customer Service was excellent because of...”
Written on: 26/01/2011
Customer Service was excellent because of complications relating to our order, all of which were responded to well, and the refund when we were unable to proceed with our order was very prompt. We would certainly buy again. (read more)
Buyer2's Comment
Written on: 26/01/2011
Let's think on this - there's a few bad reviews on the web and an anonymous guest leaves a good one.
<br/>
<br/>Come off it.
<br/>
<br/>This is a plant.
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See next 10 reviews
Showing 21 - 30 of 36 Reviews
★★★★★
“Bought product through e-bay. Super fast free...”
Written on: 14/11/2010
Bought product through e-bay. Super fast free delivery. Best purchase this year. No lingering smell as others have mentioned. Pillows not comfy, but thats just my opinion! Mattress is like sleeping on a cloud although no springs make it hard to get out of bed, no bouncing anymore! Got a king size, mattress seems slightly bigger than normal by about an inch or so, but my old mattress was so old its hard to tell.
Overall excellent value for money. Highly recommend to anyone with back/hip/knee...
(read more)
★★★★★
“We have just bought a king size 10" mattress from Hypnia. ”
Written on: 03/11/2010
We have just bought a king size 10" mattress from Hypnia.
We were apprehensive after reading some of the reviews on this site but the price and specification persuaded us to risk it. Having received the mattress we can only say that quality is excellent, and as for the smell, what smell?.
Would highly recommend Hypnia.
(read more)
★★★★★
“we recently brought a hypnia mattress after selling...”
Written on: 23/10/2010
we recently brought a hypnia mattress after selling our old bed. We read all the reviews and was a little apprehensive after reading some of the negative reviews about the smell. Well we got the mattress and yes there was a smell but really didn't last very long at all. As to the comfort of the mattress, we love it. My husband was a little unsure but after the first night he said he didn't want to get out as it was so comfortable. It is a little odd when you first try to get out of it as you... (read more)
★★★★★
“well, after reading few comments on this website, was...”
Written on: 15/10/2010
well, after reading few comments on this website, was a bit wary about the smell from the mattress! quite a few people, 1 especially were complaining about the smell. don't know why they were complaining, our mattress was delivered, we unpacked it and there was a little odour, but it was gone by the time we went to bed.
and the sleep... it was great, no tossing and turning. pillows it came with are perfect density as well (always had problems with usual pillows, too soft). cut story short...
(read more)
★☆☆☆☆
“Stinks, and continued to stink after a week. Gave us...”
Written on: 10/10/2010
Stinks, and continued to stink after a week. Gave us respiratory difficulties. I was told to air it out and then when that didn't work, I was told I couldn't return it due to a week having passed. The business owner would not refund my money, so I've had to take him to small claims court to get my money back. (read more)
Wombatdooz's Comment
Written on: 09/11/2010
I found this review not helpful because...I dont like whingers who take honest people to court for £100 because of a smell. If he takes the mattress to court I bet it doesnt smell
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Buglet's Comment
Written on: 30/07/2011
Well, wombatdooz, the judge agreed with me. 1-nil to the whingers
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Buglet's Comment
Written on: 26/07/2012
Original poster here again. Hypnia attempted to get my review pulled
down, and they were unsuccessful, as I have an outstanding court
judgment against them, and thus, the review stood.
They still owe me for the mattress, and left their premises at Willis
Way in Poole, so don't bother to try them there, as it is a vacant
unit. Their current address is Unit 106 Aviation Park West,
Bournemouth Airport, Christchurch, Dorset, BH23 6NW
The company director of Hypnia, LTD is Mr Simon Williams. The
company director of Hypnia Trade LTD is Mr Joe Williams. If you have
complaints against the firm, write to Mr Tim Evans in Trading
Standards in Bournemouth. His email: T.Evans@dorsetcc.gov.uk
I see several other people on this forum who have had problems with
this firm. If you complain formally, action will be taken.
I will also caution consumers out there that subsidiaries of Hypnia,
LTD that the Williams owned to sell mattresses, such as sleeptight
memory foam, LTD; Hypnia Memory Foam LTD, Greatmemoryfoam LTD,
Memoryfoamshop, LTD have all been dissolved. If you bought from these
firms in the past and have faulty goods, there is now no legal
recourse against them, as these subsidiaries no longer exist.
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★★★☆☆
“I agree with all the positives....it is amazingly...”
Written on: 25/08/2010
I agree with all the positives....it is amazingly comfortable but after 2 weeks, I am struggling to deal with the smell. The initial smell has evolved into something I find more unpleasant..........it is now a damp, musty odour. I am guessing that night-time perspiration does not evaporate even though I leave the duvet pulled back to allow the mattress to air during the day and I am not mad about the 'unmade bed look'. Even after washing, the mattress cover and sheet still smell. It is such... (read more)
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Stillalive's Comment
Written on: 12/04/2013
I wonder if people are aware that 'fire safe' doesn't mean it's safe for your health? Fire retardant chemicals are now known to be extremely toxic and carcinogenic. Some USA fire departments are now seeking for them to be banned as the health of firemen has been adversely affected. Please also bear in mind that 'fire retardant' doesn't mean it's not going to burn and when they do burn the toxic fumes incapacitate you a lot faster than normal smoke thereby making it less likely you'll escape the blaze. Also, the only likely way your bed would catch fire nowadays is if you are a smoker.