Ferroli Optimax HE31C Reviews

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Ferroli Optimax HE31C

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Latest Reviews

★☆☆☆☆

“The worst boiler I have ever encountered”

Written on: 10/03/2015 by ucWarner31 (1 review written)

This is a letter of complaint sent to Ferroli toady - speaks for itself Further to my recent e-mail and telephone calls concerning the continued below standard performance of the Ferroli Optimax HE Plus 31C boiler installed at my mother-in-law’s address I am now writing to state that unless the boiler can be put back into guaranteed long term, fully functional service at the time of your engineer’s proposed visit on Thursday 12 March 2015 I will, on behalf of my mother-in-law, be taking… Read Full Review

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Ianrice's Comment

Written on: 19/03/2015

I too have a really nice optimax
31 . 1 month out of guarantee
it's had a leaking pipe inside unnoticed
the ferroli man was blunt.
obv sees lots of this.
3 min in the property and he says New boiler

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Ianrice's Comment

Written on: 19/03/2015

I too have a really nice optimax
31 . 1 month out of guarantee
it's had a leaking pipe inside unnoticed
the ferroli man was blunt.
obv sees lots of this.
3 min in the property and he says New boiler

Reply to this comment
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★☆☆☆☆

“Don't buy this bolier”

Written on: 03/03/2015 by urvish (1 review written)

Hi, When you have ferroli its start your hard time. Specially when you don't have any knowledge with boiler… Read Full Review

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★☆☆☆☆

“Don't get one”

Written on: 27/02/2015 by Taryn204 (1 review written)

There so unreliable ,wouldn't get on again,wish I looked into it more before buying,,,,,,,,wouldn't re comments anyone… Read Full Review

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★☆☆☆☆

“Biggest pile of junk I have ever bought stay clear”

Written on: 21/02/2015 by Connerv475 (1 review written)

From the 1st day when the C/H return valve & filtered failed it has never worked correctly. Loses water pressure all the time so heating will not come on. After a year the C/H return valve failed yet again. At 4 years alarms A03 - A06 kept coming up and boiler had to be reset all the time. The boiler is now 4.5 years old and now required- new electrodes, burner unit and a heat ex-changer. Do not phone service department as their chargers are just under £300:00p for a service and one repair… Read Full Review

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★☆☆☆☆

“Total Garbage”

Written on: 06/02/2015 by MrVAngry (1 review written)

Combination boilers are best avoided at all times and as a professional I would never install one. 6 years ago I had the misfortune to buy a house from a single mother who had been on benefits. They (the corrupt British state) had forced her to have a combi boiler installed 'to save her money'. It bankrupted her and she had to sell her house. The Ariston boiler she had installed failed totally within a year of me moving in. The plumber recommended Ferroli as a replacement 'because it had a 10… Read Full Review

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★☆☆☆☆

“rubbish is too good a word”

Written on: 22/08/2014 by steviebb (1 review written)

I inherited this boiler that had been fitted just over five years ago, in a house I bought. Hadn't heard of Ferroli, but thought a newish boiler would be a trouble free item that would last for years. How wrong I was! Looking through the previous owners receipt list, I was astounded on how many spare parts had been replaced under warranty. I'm a half-full person, so thought these components won't need replacing any time soon, but of course they started breaking down again, so the diverter… Read Full Review

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★☆☆☆☆

“nothing but trouble”

Written on: 31/07/2014 by Rodrigo290 (1 review written)

We chose this boiler in 2010 because it had a "4 year warranty",I have never been so hacked off by such a poorly designed product in my life, problems have included new clock,new pump,leaking valves,faulty micro switch, no hot water,no central heating and a leaking cold water inlet,and to top this off every time you phone for a call out yuore kept hanging on the line and charged for the priviledge .This design classic is now out of warranty and being the grand old age of four, rather than… Read Full Review

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★☆☆☆☆

“Ferroli boiler is the WORST ever, Will not hounor 5 yr...”

Written on: 04/04/2014 by 200Serrano (1 review written)

This is the worst boiler ever. It was installed December 2011, and has failed every 2 months. They have on previous occasions blamed the installer, our water supply and today they had the audacity to blame our gas cooker!Today, a Ferroli engineer who has previously fixed the boiler, has said its unsafe. The reason: one of the legs on my cooker is a bit wonky! They WILL renege on the warranty any which way they can. Do NOT ever buy a FERROLI. They worst company making the worst boilers… Read Full Review

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★☆☆☆☆

“constantly crashes”

Written on: 24/03/2014 by Jaggerp66 (1 review written)

constantly crashes.I disapprove of anyone to buy… Read Full Review

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★☆☆☆☆

“Bad news but thank god for the 5 yr guarantee”

Written on: 12/03/2014

Worked fine for two years then started to break down weekly. The manual is absolute rubbish. They do not even cover all the controls. Might help the installer but heaven help the user. My problems include: -diverter valve -pin holes in pipes - leaks like a sieve… Read Full Review

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★☆☆☆☆

“DO NOT BUY UNLESS HAVE DEEP POCKETS”

Written on: 10/03/2014 by Quinten297 (1 review written)

I had this boiler installed and regretted it from day one. Even my plumber who after fitting three of these now refuses to fit them due to there poor quality and poor warranty. Have only had the boiler coming up 5 years and having to replace the heat exchanger and when speaking to others in the trade inform me this is a common fault. I have got a worcester in another property that is 3 times as old and just chugs along great. I wish I had bought the worcester instead of the flipping ferrolli… Read Full Review

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★☆☆☆☆

“load of rubbish”

Written on: 04/02/2014

i have moved house on two occasions in the last 8 years, on the first occasion i removed a perfectly good central heating boiler and electric emmersion tank in favour of a combi boiler, the only problem was it was a ferroli combi boiler!! it broke down several times in the first year all covered under warranty, unfortunately after the first year it continued to breakdown and the installer refused to do repairs as they are so complicated to diagnose faults and referred to me to ferroli who… Read Full Review

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★☆☆☆☆

“WARNING! DO NOT BUY YOURSELF A LIFE OF MISERY!”

Written on: 29/12/2013

As a responsible installer I have fitted many of these boilers in accordance with the manufactures instructions, whilst adding extra protection by installing a magnetic filter. It has been the biggest mistake I have ever made, They have cost me many call backs, time spent on the phone to the so called customer services and lost much of my customers confidence in me. After many years of installing many various manufactured boilers I have never been so offended by a company so much as Ferroli… Read Full Review

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★☆☆☆☆

“Do not buy this dreadful boiler”

Written on: 25/12/2013

We've just moved into a house with a Ferroli boiler. Getting the heating to come on took us 2 days as the manual that came with it was more or less useless. The hot water occasionally went off requiring the reset button to be pushed, and last week it just stopped working altogether. One visit from an engineer (who installed the boiler in our old house and was nothing to do with Ferroli) later and we now have heating, although the luxuary of hot water is still beyond us. Our engineer was of… Read Full Review

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★★★☆☆

“avoid this manufacturer customer service useless”

Written on: 23/12/2013 by gibby26 (1 review written)

This boiler has broke down twice this year the first time they said it had not been registered with them but they do this to stop customers claiming on the warranty eventually they repaired it under warranty, it has now broke down again I am disabled and they will not send someone to repair it for another 8 days… Read Full Review

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★☆☆☆☆

“PLEASE NEVER BUY A FERROLI BOILER YOU WILL REGRET IT”

Written on: 17/12/2013 by Bruce1456 (1 review written)

1st boiler fitted 6/1/2011 leaked like a sieve after lots off phone call and replaced parts still leaked like a sieve Was then forced then to seek legal advice A replacement boiler was finally fitted by Ferroli Head engineer 25/03/11 April 2013 Phone Ferroli as the new boiler started leaking as it has a 5 year Guarantee did not think it would be any problem ask if I had the boiler been server this year replaying no not yet FERROLI Replay your guarantee is void SO BE WARE ONE MONTH LATE NO… Read Full Review

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★☆☆☆☆

“Worst Boiler I Ever Had, Terrible Customer Sevice/Service”

Written on: 10/12/2013 by Pfensterseifer (1 review written)

First thing.DO NOT BUY A FERROLI BOILER. I made this mistake 5 year ago and I only had probablems with this boiler. I have change every single part since installing it. The customer service is terrible and they don't care. They charge you a fortune for service and parts and the engender they use are bad. I have again have no heating and hot water since last week and nothing has been done. Today the engineer said that basically need 5 new parts to make it work. Really bad buy. Stay away frm… Read Full Review

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★☆☆☆☆

“Do NOT buy a Boiler from Ferroli ”

Written on: 06/12/2013

Had the worst experience of my life trying to get a repair done on a Ferroli boiler that is only 2 years old but because i do not have the service history as i only bought the house this year (although i have proof of purchase and instillation date of June 2011) the warranty 5 year warranty is not accepted. Their phone message about improving customer service does not wash with me when i have to wait over 10 minutes every time i call. They have no engineers in Lincoln so have to wait 5 working… Read Full Review

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★☆☆☆☆

“Deeply regret having this installed”

Written on: 29/11/2013

Have had the boiler 2 and a half years and have had nothing but bother with it. To make matters worse the customer service you get from Ferroli is very very poor. They tried to wriggle out of any responsibility from fixing my boiler after it shut down after 4 months of use as they claim they did not receive my registration form. After over a week of emailing they eventually admitted that the boiler was covered under warranty and sent someone out to replace the faulty part. As I am writing… Read Full Review

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★☆☆☆☆

“Bad boiler not fit for purpose”

Written on: 27/11/2013

The Optimax HE plus 31C was installed 1/2/2010 into one of our studebt houses. We had problems within weeks of it being installed and the various problems continued until it began to leak. The stainless steel parts seemed pitted and not up to a decent standard. We could not wait to have Ferroli involved and have replaced it with a good reliable Glow Worm.Not even 3 years of use is a disgrace. We will be writing to them along with our Gas Safe engineers report in hope that they will consider… Read Full Review

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