Ferroli Optimax HE31C Reviews
Latest Reviews
★☆☆☆☆
“Never buy this boiler”
Written on: 03/05/2013
Never buy this boiler. It is very likely to break down frequently. It takes ages to get through on the expensive Ferrolli hotline after usually being cut off several times. It also seems to take over 10 days to get parts which in mid winter is a very long wait with no heating and young children. Follow and share your experience of this boiler. (read more)
★☆☆☆☆
“Ferolli boilers”
Written on: 03/05/2013
I am an installer,the31c boiler is the worst one ferolli have ever made. After sales service shocking,they try every way to get out of there guerentees,avoid at all costs (read more)
★☆☆☆☆
“Leaking boiler after new pump fitted”
Written on: 29/04/2013
Boiler is 2.5 years old , had a new circuit board fitted in December 12 due to water leaking into the boiler, now the pump has gone, new one fitted last Tuesday and now boiler has leaked really bad for the third time in a week kitchen flooded once again and electrical items ruined can not use at all. The boiler is so new but having read the other reviews I don't know what to do for the future ...... Can't afford to replace boiler ... (read more)
★☆☆☆☆
“Avoid”
Written on: 28/04/2013
Without doubt the worst boiler on the market, terrible customer serice and sub contractor engineers....avoid this cheap (read more)
★☆☆☆☆
“Dont Buy !!”
Written on: 26/04/2013
Had this boiler for 4 years and in that time had 3 circuit boards, 2 divert er valves, numerous internal leaks,1 pressure gauge, 1 fan, 1 heat exchanger and numerous other breakdowns. Oh, and shocking sub contracted Ferroli engineers because they dont have their own anymore, who have no idea how to repair the boiler. Enough was enough, bit the bullet ripped it out and replaced with Worcester Bosch. Now Im happy (read more)
★☆☆☆☆
“service and reliability terrible”
Written on: 24/04/2013 by Stevesickofferroli
I have had this boiler for 5 years - it breaks down every year and the only contact number is 0843 with at least 10 minutes wait for a reply. This year I have called Ferroli service 5 times and still no engineer has been. DO NOT BUY ANY FERROLI PRODUCTS is my advice (read more)
★☆☆☆☆
“FEROLLI OPTIMAX HE31c Leak Leak Leak Expense Expense...”
Written on: 22/04/2013
My boiler HE 31c Optimax boiler was recommended by a plumber and it came with a 5 year warranty. 4.5 years later there have been 20 call outs and god knows how many visits from ferolli appointed engineers. The system was installed onto fresh pipe work and serviced as annually as required for the warantanty to remain valid. It must have cost me £5000 in days off work to be at home for appointments. and god knows how much in phone calls to get through to Their call number........listening... (read more)
★☆☆☆☆
“EXPENSIVE PIECE OF JUNK!!!”
Written on: 21/04/2013
I've only had this boiler for 13 months and it's under warranty but it's already managed to break down. It was very expensive to buy and it's a piece of junk. For the past four weeks I've been continuously ringing up Ferroli about when the engineer will fix my boiler but their only excuse is that they are still shipping the parts. From where exactly in the world does it take 4 weeks to ship just one part? The moon?!? I would give it zero stars if I could because I am the one suffering... (read more)
★☆☆☆☆
“never ever buy these”
Written on: 16/04/2013 by kez10184
We moved into a rented property and from day one had problems with this product. It is claimed these boilers had five years warranty. What a load of rubbish. When you do manage to speak to them after a lot of waiting at a silly phone call expense the customer service is terrible. If you are one of the lucky ones who does get a engineer beware still as they will find any way out of fixing the problem in my case it was because my landlord had his own corgi registered plumber who serviced the... (read more)
★☆☆☆☆
“Don't waste your money”
Written on: 13/04/2013
Decided 2 years ago to replace our old boiler has it kept breaking on an annual basis ( it could be forgiven as it was 15 years old!). However we now have exactly the same problem. This boiler has failed annually since installation, and whilst the warranty has covered it we have once again been left for a period of about a week without hot water or heating. This is just not acceptable. The timer has never worked properly and the call centre keeps you on hold for between 15 and 30 minutes... (read more)
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Showing 1 - 10 of 84 Reviews
★☆☆☆☆
“Do not buy!!!!!!”
Written on: 12/04/2013
We bought this product three years ago brand new and top of the range. The worst mistake ever! It's noisy to the point of keeping children up at night, it's broken down at least once a year, normally when it's freezing cold and there is never any warm water. The fan has broken 2, it leaks water, timer system not functional and it's noisy!!!! FERROLI as a company are a joke, never can get hold of them on phone always phone us back as we are busy, but because I own 1 I can understand. Why.... (read more)
★☆☆☆☆
“Ferroli Optimax HE 31 c Junk!”
Written on: 15/03/2013
I cannot stress enough, that this boiler should be avoided at all cost, as a gas engineer I fitted these as a peace of mind for the customer 5 years parts and labour guarantee, how wrong I was, how so so wrong I was, junkin in a box, how this boiler was ever put on the market I dont know, even fitted one that was already broken in the box, try beating that, middle of winter, engineer arrived days later, changed a part, went and it broke immediately, rang Ferroli, you will have to wait 10... (read more)
★☆☆☆☆
“Avoid Ferroli at all costs!”
Written on: 14/03/2013
When we moved into our house with a new boiler we thought "Great!". How wrong could we be. Previous owner must have bought the cheapest one they could find. It broke down almost straight away and now when it is under 20 months old it has broken down again. Tried to ring Ferroli but due to their high level of calls (that says it all!) I couldn't even hold and kept having to ring back. Finally I speak to someone and they will come out in 4 days time. Then I have to stay in all day and wait!... (read more)
★☆☆☆☆
“Unreliable boiler”
Written on: 14/03/2013
Constantly breaking down. Been waiting 3 wks for parts. Not acceptable. Do not buy. (read more)
★☆☆☆☆
“Terrible, awful, rubbish”
Written on: 14/03/2013
Had problems from day one. Huge mistake. Financially we had to borrow money then ferroli had no interest in helping even in the first year. Got 2 plumbers who were friends to look at it and they were puzzled. Can't have gearing on and bath/shower at same time. I'm constantly in garage filling up tank. Any one who thinks of going any where near this company needs to stay well clear. Avoid, avoid, avoid. Dreadful customer service, awful boilers and a complete rip off. We can't afford another... (read more)
★☆☆☆☆
“AVOID !!!!!!!!!!!!”
Written on: 14/03/2013
Please do not buy any boilers from this company at all. I have been waiting 14 weeks for my boiler to be fixed. There has been many cancelations and twice they have arrived with wrong parts. On one occasion the parts came all broken up in a box. Then they sent an ex display boiler to replace mine, which was too big. I have spent endless hours on phone to their unhelpful staff. Apparently there is NO manager to deal with my complaints. I am still waiting for it to be fixed. They are the worst... (read more)
★☆☆☆☆
“WORST BOILER ON MARKET”
Written on: 12/03/2013
If want a boiler, buy worcester ferroli should be at trading standards. (read more)
★☆☆☆☆
“Never buy this rubbish!”
Written on: 07/03/2013 by Geemerc
Get one of these and you're asking for trouble! We've had ours for a few years now and I've lost count how many times various sub-contracted engineers have come to fix it. New fan, leaks, burnt out motor parts and constant drops in pressure. Usually wait upto a week in sub-zero temps and we have 2 toddlers. Customer service is appalling, left in a queue of customers every time. I've heard that independent service agents will not touch a Ferroli with a barge pole. Should be called... (read more)
★☆☆☆☆
“Terrible customer service.”
Written on: 01/03/2013
Have 2 of these boilers, both 5 years old. First one broke down three times within the 5 yr warranty period. New fan, new PCB and new solenoids. To get any service under warranty they want to see the benchmark certificate filled in by the installer, all receipts for annual servicing and credit card details incase they want to charge you if they think it is a non-warranty fault. You are on the phone to a premium rate number for perhaps 30-45 minutes. You have to go through this process... (read more)
★★☆☆☆
“DON'T GO THERE!!”
Written on: 26/02/2013
I'm a letting agent and have spent more time on this type of boiler than all the others put together. The boiler was commissioned in JAN 10 and has been nothing but trouble since. Although it is sold with a 5-year warranty - you just try and contact Ferroli and see what happens - go on - ring 0843 479 0479. Even their registered repair engineers can't get through to them and today they said they gave up waiting because they were number 14 in the queue! The response I got was 'to avoid an... (read more)
Colinjoseph's Comment
Written on: 28/02/2013
Dear Sirs
Ref: , Croydon, CR0 7DA
I spent the whole day on Monday, 25 February, trying to get through to your offices to report a boiler fault. I eventually got through in the afternoon after spending a considerable amount of time on the telephone. The boiler model is a HE26, and was purchased in Wickes 14 months ago.
This fault causes the boiler to leak water and lose pressure, which results in no hot water or heating. This is precisely the same fault that I reported 6 months ago. I can only conclude that the original problem was not properly fixed and the boiler was defective from the onset.
An engineer visited my home on Tuesday and reported to me that scaling had caused the boiler problem. He also claimed it was due to a dripping tap over the kitchen sink - a tap that had began leaking 2 days earlier.
Although the engineer seemingly fixed the leak in the boiler, I am still without hot water. (the heating has since stopped working) The engineer left stating that Ferroli would call me regarding a new part that he believed was required to resolve the problem. He also stated that the scaling had damaged the heat exchanger, and that I would need a new one. The engineer did not say when Ferroli would call. He was clearly in a hurry to leave and did not seem to care that he was leaving me without hot water.
I find this situation unacceptable. I did not receive a call from your office, and despite continual calls I have made to you, your telephone system states you are unable to answer due to a high number of calls.
I have taken advice on the matter from various sources. I have been informed that it is extremely unlikely that scaling would damage the heat exchanger in a 14-month new boiler. Notwithstanding this, I do not live in a hard water area. In other words, I do not have problems with scaling with my domestic appliances. I am particular concerned that the engineer claimed that a dripping tap had caused the scaling. On that basis alone, I will question his professional integrity and honesty.
For the above reasons, I will say Ferroli has breached the Supply of Goods and Services Act 2002. Rather than pursue this matter using legal means, and contacting the Trading Standards, I am asking that you telephone me immediately with a view of resolving this problem. I have already endured costs from my loss of work, and I fully intend to claim all unnecessary expenses should I not have this fault addressed to a satisfactory conclusion. I put you on notice that legal proceedings will be brought against you in the event that I do not receive a response from you by 2pm today.
In the meantime, please reimburse me with the costs I paid for a service.
Finally, please note that I am sending a copy of this letter to the local newspaper in your area. I was shocked to learn that that there are numerous complaints about your company on the Internet. The newspaper may wish to investigate this.
Yours faithfully
Colin Joseph
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Showing 11 - 20 of 84 Reviews
★☆☆☆☆
“DO NOT BUY A FERROLI”
Written on: 23/02/2013 by paulaandp (1 review written)
Abysmal customer care and I only need that because the boiler is also rubbish. I have an Optimax HE31c installed and serviced every year as required! Still it has had 3 diverter valves a new fan unit and a new control board. Yet again this morning my diverter valve has packed up and I have now been on hold for 31 mins to try and talk to someone at a nice 8p per min rate!!!! Worst EVER decision was getting this boiler. £1800 to fit and no end of issues. (read more)
Colinjoseph1's Response to paulaandp's Review
Written on: 28/02/2013
Dear Sirs
Croydon, CR0 7DA
I spent the whole day on Monday, 25 February, trying to get through to your offices to report a boiler fault. I eventually got through in the afternoon after spending a considerable amount of time on the telephone. The boiler model is a HE26, and was purchased in Wickes 14 months ago.
This fault causes the boiler to leak water and lose pressure, which results in no hot water or heating. This is precisely the same fault that I reported 6 months ago. I can only conclude that the original problem was not properly fixed and the boiler was defective from the onset.
An engineer visited my home on Tuesday and reported to me that scaling had caused the boiler problem. He also claimed it was due to a dripping tap over the kitchen sink - a tap that had began leaking 2 days earlier.
Although the engineer seemingly fixed the leak in the boiler, I am still without hot water. (the heating has since stopped working) The engineer left stating that Ferroli would call me regarding a new part that he believed was required to resolve the problem. He also stated that the scaling had damaged the heat exchanger, and that I would need a new one. The engineer did not say when Ferroli would call. He was clearly in a hurry to leave and did not seem to care that he was leaving me without hot water.
I find this situation unacceptable. I did not receive a call from your office, and despite continual calls I have made to you, your telephone system states you are unable to answer due to a high number of calls.
I have taken advice on the matter from various sources. I have been informed that it is extremely unlikely that scaling would damage the heat exchanger in a 14-month new boiler. Notwithstanding this, I do not live in a hard water area. In other words, I do not have problems with scaling with my domestic appliances. I am particular concerned that the engineer claimed that a dripping tap had caused the scaling. On that basis alone, I will question his professional integrity and honesty.
For the above reasons, I will say Ferroli has breached the Supply of Goods and Services Act 2002. Rather than pursue this matter using legal means, and contacting the Trading Standards, I am asking that you telephone me immediately with a view of resolving this problem. I have already endured costs from my loss of work, and I fully intend to claim all unnecessary expenses should I not have this fault addressed to a satisfactory conclusion. I put you on notice that legal proceedings will be brought against you in the event that I do not receive a response from you by 2pm today.
In the meantime, please reimburse me with the costs I paid for a service.
Finally, please note that I am sending a copy of this letter to the local newspaper in your area. I was shocked to learn that that there are numerous complaints about your company on the Internet. The newspaper may wish to investigate this.
Yours faithfully
Colin Joseph
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★☆☆☆☆
“THE WORST BOILER AND CUSTOMER SERVICE I HAVE EVER...”
Written on: 19/02/2013 by TSRProperties (1 review written)
This boiler was recommended by a plumber Ferroli Optimax Plus HE31C BIG MISTAKE ON MY PART FOR NOT RESEARCHING!!!!! My Tenants have had no boiler for 3 weeks now and still awaiting for parts to be delivered and being fobbed off on a daily basis saying that the part has been requested and on its way. After the engineer saying that he has ordered the part (Friday) and will be back on Monday (no boiler all weekend and tenants are venerable adults with learning disabilities with 24hr care)... (read more)
Paulaandp's Response to TSRProperties's Review
Written on: 23/02/2013
Abysmal customer care and I only need that because the boiler is also rubbish. I have an Optimax HE31c installed and serviced every year as required! Still it has had 3 diverter valves a new fan unit and a new control board. Yet again this morning my diverter valve has packed up and I have now been on hold for 31 mins to try and talk to someone at a nice 8p per min rate!!!! Worst EVER decision was getting this boiler. £1800 to fit and no end of issues.
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★☆☆☆☆
“NEVER EVER BUY THIS BOILER - FIOROLLI OPTIMAX”
Written on: 16/02/2013
I MOVED INTO MY PROPERTY IN 2012 TO A FULL SERVICE HISTORY BOILER WHICH BROKE LAST SATURDAY, I PHONED THE CALL CENTRE WHO ASKED FOR ALL THE SERVICE HISTORY DETAILS AND STATED THEY WOULD RING ME 24 HOURS AFTER, I DIDN'T RECIEVE A PHONE CALL WHILE TUESDAY FOR THEM TO SAY THEY WOULD COME OUT THE NEXT DAY, EVEN THOUGH I TOLD THE CALL CENTRE I HAD NO HEATING OR WATER AND A 9 MONTH OLD BABY IN MY HOUSE.... AND WE ARE IN DECEMBER 2012 AND FREEZING CONDITIONS..... APPARENTLY IS WAS THE DIVERTER... (read more)
★☆☆☆☆
“THE MOST REVOLTING COMPANY I HAVE EVER DEALT WITH!!!!”
Written on: 30/01/2013 by mdemetriou (3 reviews written)
I had my Optimax boiler installed by my Corgi Registered plumber 4 years ago, which came with a 5 year warranty. Within 6 months it broke down on us and the after care service was diabolical and the warranty was not worth the paper it was written on. In fact toilet paper would have had more use. As a result of my horrid time and dealing with very dim, obstructive, rude, arrogant and unprofessional managers at this joke of a company, I have had my service agreement with British Gas. In the 4... (read more)
Gassafeengineer's Response to mdemetriou's Review
Written on: 05/02/2013
If I were you I'd contact British Gas and ask for your money back! British Gas do not and cannot work on the Ferroli Optimax boilers they do not have it listed on their laptops!! Trust me I know dozens of people who have been refunded after years of British Gas shall we say playing with their boilers without a clue... Call British Gas you could get a nice refund they cannot work on the Ferroli Optimax boiler they do not have the training or the know how!
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Mdemetriou's reply to Gassafeengineer's Comment
Written on: 06/02/2013
I think you might be mis informed as British Gas ARE trained on Ferroli boilers as it was confirmed to me by them just the other day and the only clueless ones around are Ferroli and their boilers and their staff that work at their head office in the Staffordshire. But thanks for your advice, appreciate it.
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Ihfb's reply to Mdemetriou's Comment
Written on: 15/02/2013
I can confirm British Gas do indeed fix Ferroli Boilers as just had mine fixed by them. The engineer even showed me his computer showing the Ferroli boiler info and the pages and pages if faults know to exist with them. Ferroli are awful and I would never buy one again EVER!!!
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Mdemetriou's reply to Ihfb's Comment
Written on: 19/02/2013
Thank you Ihfb's for your response. I am in the process in taking legal action against this JOKE of a company and the level of rubbish that comes out of their head office and call centre in Staffordshire is truly truly disturbing. Thanks again.
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★☆☆☆☆
“Total rubbish”
Written on: 22/01/2013 by Rigsman
Terrible customer service , aggressive customer helpline , boiler constant leaks ,pcb problems ,fan problems ,diverted valve problems this is just to mention a few . Feroli will try anything to get out of the warranty from blaming incorrect servicing to log books not filled in correctly . Avoid avoid avoid . I've now replaced mine after 113 months (read more)
Dripdrip's Response to Rigsman's Review
Written on: 28/01/2013
Oh no, just researching the dreadful customer care service I'm currently receiving on my newly installed Ferroli HE26C and it is the stuff of nightmares. I have been informed that this company are in financial straits too. I'm shocked how bad their customer service is. My plumber is stunned by it too. They charged me £75 for a missed call when they were supposed to call me 1 hour first. I think I want to be rid of my boiler now, I want my money back. Should have paid more for peace of mind. Instead mine keeps switching off all the time. 4 engineer visits later they still cant make it work. This product should carry a government health warning. I'm constantly cold since I had it installed in November. Trading standards say I have to pursue my plumber as he installed it although his workmanship is A1 ??????
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★☆☆☆☆
“Absolute nightmare do not buy !!!!”
Written on: 22/01/2013 by Lisadarby
I had a ferroli optimax hc 31 fitted slightly over 2years ago and have had nothing but trouble. my house has flooded 3 times from the flow meter connection splitting which has resulted in my ceiling collapsing twice. Now I have no hot water the diverter valve was changed at my cost as I have no faith in ferroli engineers this did not resolve the problem. I have had plumbers out and spoke to several plumbing merchants who stated they would not be given these boilers free of charge !!!! The... (read more)
Jesmondgirl's Response to Lisadarby's Review
Written on: 24/01/2013
Contact Citizens Advice. They have told me my Ferroli is not Fit For Purpose under the 1979 Sale of Goods Act. This is a separate issue to warranty or guarantee. They must repair, replace or refund under this Act. You have 6 years breathing space in which to rectify a problem that renders something useless.Trading Standards are useless--CAB have been really helpful.
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★☆☆☆☆
“UNRELIABLE - EXPENSIVE MISTAKE”
Written on: 18/01/2013 by kasblue
Installed in 2010 and problematic since the first winter. It's hard to set the timer - even the plumber was befuddled. Ferolli after-sales are not the most helpful requiring £280+ for one of their engineers to call and unable to give an appointment time (but wanting credit card details up front). The boiler has had persistent leaks which plumbers find difficult to fix - the washers are specific to Ferolli and don't fit/last. At this stage, just 30 months down the line, it has 4 separate... (read more)
Jesmondgirl's Response to kasblue's Review
Written on: 24/01/2013
It is not Fit for Purpose under The Sale of Goods Act 1979. They must repair, replace or refund. Contact Citizens Advice.
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★☆☆☆☆
“Horrendous”
Written on: 12/01/2013 by review111
We have this boiler in the house we are currently renting and it is a nightmare. It is difficult to use and doesn't stick to the programmes it is on. We spend half of our life living in a freezer as we can't get it on when we need it! (read more)
★☆☆☆☆
“worst boiler ever purchased”
Written on: 05/01/2013 by helenhou
had nothing but problems since day one - had just about everything gone wrong that can over 5 year period - had nothing but problems with ferolli "helpline " which resulted in having to pay for own repairs for the last 3 years of its 5 year warranty it is now broken down yet again with no fault showing and local plumbers confused as to what is wrong with it - am having it replaced on monday - it is now 5 years and 2 months old - do yourselves a favour and stay well clear am seriously... (read more)
★☆☆☆☆
“Worst purchase ever!”
Written on: 20/12/2012 by PSS1 (1 review written)
I had my Ferroli Optimax HE31C installed in 2009, it's now almost 2013 and I've had nothing but problems with this boiler over the last 3 years, where it randomly woudn't work e.g. water going cold, heating not coming on, and the display on the boiler showing various faults! There was a 5 year extended guarantee with the boiler however since it was fitted, I've had to call Ferroli 15 times at my expense to a premium rate number which keeps you hanging on the line as long as possible! ... (read more)
Jesmondgirl's Response to PSS1's Review
Written on: 25/01/2013
Contact Citizens Advice-I have. If your boiler is not Fit for Purpose under the Sale of Goods Act-they must refund your money, replace the boiler or repair it. If your boiler is serviced under the terms, I doubt they can refuse to comply with the warranty
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Showing 21 - 30 of 84 Reviews
★★★☆☆
“NOT THE BEST BUY”
Written on: 20/12/2012 by moonlightmaggie (2 reviews written)
I had this fitted on the wednesdsay...by the friday it had leak..my installer came out and said it was manufacturing fault.He rang Ferroli who came on the monday repiared it..the thing which i dont like is there is no timer so i can set it for times i'm in the house so it going all day?..or am i doing it wrong?..no doubt if i ask i will get told its an optional extra and i will have to pay for some to install it.. (read more)
Dc647's Response to moonlightmaggie's Review
Written on: 25/01/2013
Timer is extra sorry but you have just a lot of triuble installed our boiler 4 years old pile of junk dc647
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★☆☆☆☆
“Ferroli h31c ”
Written on: 18/12/2012 by DC647 (1 review written)
Had it fitted 23.10.08 14.11.08 pressure gauge replaced 09.01.09 boiler kept cutting out ferroli engineer blamed gas pressure to low paid to have all pipes upgraded still problem cutting out another ferrori engineer came.(29.01.09) 05.02.09 replaced P.C.B. and gas valve. 09.2.09 boiler acting up again Engineer (The first one)could not find any fault but reset the parameters and said the problem is when you flush the toilet causes flow switch to activate. had a leak 24.02.09 A different... (read more)
★☆☆☆☆
“Pain.”
Written on: 11/12/2012 by jcjc1
This boiler breaks down and leaks a lot and puzzles plumbers. A terrible buy, which will be replaced as soon as I can afford a new one. Not recommended. (read more)
★☆☆☆☆
“Noisy”
Written on: 07/12/2012 by marcusbrittanicus
Our boiler was installed September 2011. It had problems from day one. It howls like a jet engine when hot water is drawn, loud enough to wake the whole house up! When using heating it makes bumping and grinding noises. Ferrolli engineer says 'they all do that'. Avoid this garbage item/manufacturer at all costs. Only good thing is the excellent economy it gives. (read more)
★☆☆☆☆
“Pay more for a better boiler”
Written on: 30/11/2012
I inherited a Ferroli Optimax in my house when I moved in 3 years ago - I think it had been fairly recently installed by the last owner. There were no instructions with it, so had to download some from the Internet. So far, I think it's broken down about 12 times. The first time it stopped working, I rang Ferroli, who said the earliest they could have someone to look at it was in 10 days' time! After that, I tried a local plumber who couldn't make head nor tail of it, and then British Gas,... (read more)
★☆☆☆☆
“what a waste of £2000”
Written on: 28/11/2012
lasted about a month before problems started. average of three repairs a year, all different and not a good word to be said from any of the engineers. now being replace after 4 years! (read more)
★☆☆☆☆
“stay clear unless got big pockets”
Written on: 05/11/2012 by darrenganderton (2 reviews written)
had this boiler with 5 years extra nothing but problems out 4 times last year for same problem in oct 2012 no heating or hot water then they want bench mark all receipts for service and credit card details before coming out but was on phone for half hour told them no they got all this then asked when warrenty runs out was told on 30th oct same day i phoned asked for manger to call me back and up to now 5 nov 2012 still waiting ive had new boiler fitted not ferroli as 4 kids no hot water or... (read more)
Rogerlinton01's Response to darrenganderton's Review
Written on: 13/11/2012
Absolutely with you on that. FERROLI NO GOOD!! They have sold this boiler on the back of a false flag warranty and will do everything they can to stop you fulfilling it. I have never encountered worse customer service in my life. STAY CLEAR OF FERROLI
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★☆☆☆☆
“Worst Boiler to installed”
Written on: 31/10/2012 by monica7
I had at least 12 call out -Ferroli,British Gas and an Independent Corgi Engineer in a period of 3 month after insalling a new Boiler. My advice is to stay well clear of Ferroli. (read more)
★☆☆☆☆
“FEROLLI OPTIMAX HE31C WORST BOILER EVER”
Written on: 30/10/2012 by Mralph (1 review written)
We had the Optimax HE31C fitted in Oct 2010 had the engineers out 7 times in 2011 from diverter valves,gas valve to heat exchanger replacement also numerous internal leaks, it has now gone again Oct 2012 internal leak all over loft floor and the filling valves are seized meaning we cant refill. Phoned the awfull helpline to be told it will be 4 days until an engineer could come told them we have a incontinent 85 year disabled lady living with us and needed hot water asap due to hygene... (read more)
★★☆☆☆
“Fairly efficient but poor quality parts”
Written on: 26/10/2012
We moved into our rental property and were faced with this monstrosity of a boiler. It's probably the worst boiler we've ever had to put up with, but unfortunately we're lumbered with it. The first winter it broke down at least three times — twice it was the same part that had failed. At one point we were without heating or hot water for at least 3 weeks. Thank goodness for our electric shower. Quality of parts seems to be very poor. When it actually runs it does appear to be quite... (read more)
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Showing 31 - 40 of 84 Reviews
★☆☆☆☆
“The Indoor Waterfall maker!”
Written on: 25/10/2012
The biggest piece of junk I have ever bought (Ferroli Optimax HE31C) strangely enough, the moment the guarantee expired, so did the boiler. The faulty part in question was the cheap plastic water inlet manifold which, through bad design, sprung a leak right where the mains water was fed through... and resulted in water pouring through the ceiling. plumber called, and two hundred plus quid later it was working again.. until eight months later when it happened again with the same result....... (read more)
★☆☆☆☆
“AN ABSOLUTE DISGRACE ”
Written on: 22/10/2012 by Paulaleeds
Whoever designed and sells this boiler should be totally ashamed of themselves - have had nothing but trouble since it was fitted 4 years ago - have had British Gas out approximately 15 times with different parts fitted each time - stay clear of Ferroli - cannot get through when ring (read more)
★☆☆☆☆
“never mind the floods outside”
Written on: 20/10/2012
Can't wait for the 5 year warranty to expire!!!! 2 years in and 4 breakdowns, kitchen flooded 3 times. Weeks without heating, waiting for parts. Poor customer service. I can see this being smashed next spring. this is the worst product we have bought since the Ariston 1258 CD washer drier.we were recommended this ,perhaps it was April fools day. the 3 breakdowns were leaks, one after 6 weeks. The other an error code which would not go -electronic. If I could award this 0 I would. If you... (read more)
★☆☆☆☆
“Total Junk!”
Written on: 11/10/2012 by shebro (1 review written)
If only we had listened to a relative who is a plumber, we would never have installed this heap of junk, we get it serviced anually as required by the warranty, but it still rgularly breaks down and it needs parts,after one breakdown and a service at the same time, 2 weeks later it breaks down again and we have to go through the whole thing over again going through the useless ferroli helpline process. The first thing that goes wrong when the warranty runs out and it will be junked. My... (read more)
★☆☆☆☆
“The worst buy I have ever made”
Written on: 21/09/2012
The requirements of a combi boiler: 1-Heat hot water on demand -FAIL 2-Heat central heating system as per timer -FAIL Actual performance: 1 year OK, then multiple problems with around 5 different error codes. Extremely Poor support from Ferroli, with no after care. Resulted in replacing heat exchanger for hot water, main PCB board, and still issues. Recommended to replace main heat exchanger!. It also leaks internally all over my loft floor. Would recommend anyone NOT buy Ferroli. I am... (read more)
Ower's Comment
Written on: 30/09/2012
I too have a boiler under Ferroli 5 year warranty which runs out next month. On 1st call out under warranty earlier this year it took a week for any response. I had to strongly complain by email before I got that response. Again last weekend I had to report a fault to them and can't get any reply. I have tried phoning (premium rate phone number) and each time I get cut off before even speaking to anyone so sent emails with urgent red exclamation mark still no reply. I just can't get in touch with anyone. It's as if no-one human exists in the company!!!!!
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Derekthedoctor's Comment
Written on: 06/10/2012
Do not buy a Ferroli Boiler, we bought the HE 31C and its been a nightmare no help with the guarantee from Ferroli, broken down now 7 times leaks like a drain from all over if you buy Ferroli you had better have deep pockets it will cost you a fortune.
Buy any boiler but Ferroli the company is bad and the attitude when you need help stinks this boiler is not gas registered and british Gas will not touch it stay away.
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★☆☆☆☆
“spends more time broke than working”
Written on: 19/09/2012 by edmunds06
This boiler was the worst buy we ever purchased. The plumber said it was economaical and it was because it was always broke down. We had it fiited in 2009 February and within two months the gas valve had gone nd we had to ring up and get reapied which took a week. The boiler pressure needs to be checked ever week as there is an internal leek with-in.It had several lots of problems with leeks after. The final straw was just before xmas 2010 when we had snow the boiler broke down again.... (read more)
★☆☆☆☆
“Don't buy it.”
Written on: 10/09/2012
I have had nothing but trouble with this, if it's not broken down its leaking, the guarantee is not worth the paper it's written on, I am going to contact trading standards. It's not fit for purpose. (read more)
★☆☆☆☆
“Ferroli Warranty is a scam”
Written on: 28/08/2012 by Badger2029 (1 review written)
They advertise a 5 year Warranty. WORTHLESS!! They don't tell you that even though you send in the Warranty Registration card with the boiler purchase barcode attached to it but lose your boiler manual with the service records in the back your repairs won't be carried out under warranty. Your warranty is void without it!! Had a small plastic pipe burst 2 weeks ago on my 22 month old Optimax HE Plus 31C boiler, water came through the hall ceiling and destroyed everything in the cupboard... (read more)
Martinsimmons12's Response to Badger2029's Review
Written on: 25/10/2012
I had a ferroli optimax fitted in 2010 had more than a few problems with it & had to call an engineer 3 times in the 1st year. Called an engineer last month who said the hot water ws not working due to a wireless thermostat that was faulty charged me £75 as a non boiler fault call out. I had a neww room stat fitted the water was still not getting as hot as it should so called out ferroli engineer, this time he fixed the fault but ferroli took another £75 from my debit card & said that as the benchmark was not filled in properly the charge would apply & the warranty on the boiler was now nul & void. No engineer fron ferroli who previously attended said anything about the benchmark not being filled in correctly. I contacted the installer who assured me all paperwork was in order. Is it because ferroli are looking for any excuses to nul & void their warranties. It says a lot when I contacted British gas for a warranty on the boiler & they would not cover a Ferroli boiler. DON'T BUY A FERROLI BOILER
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Badger2029's reply to Martinsimmons12's Comment
Written on: 25/10/2012
No way they should have charged you, they weren't non boiler faults, the wireless thermostat is a Ferroli product which is part of the boiler set up, it won't work without it. Its disgusting!!! Pity they have your debit card details but they should not take any money from your account without your prior authorisation. Did you give them permission to take it. I think this is a poor boiler and Ferroli know it so yes, they are looking for any excuse to get out of the warranties, although I do think a lot depends on the engineer that you get too. The guy who fit my boiler will not fit Ferroli anymore, he has enough of them and their so called back-up and warranties.
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★★★★★
“Don't understand the negative reviews”
Written on: 07/08/2012 by cl22cl (1 review written)
I've had this boiler for 3 years now and the only problem I've had with it was a month after it was installed when the diverter valve failed. Called Ferroli and they had an engineer there the following day. The engineer was a Ferroli engineer, not Homeserve, and attempted a repair. The repair worked for a few days then the valve failed again, the engineer said it might and that if it did happen he would replace the valve. Called Ferroli and next day the engineer replaced the valve and... (read more)
Gbplumbingandheating's Response to cl22cl's Review
Written on: 11/10/2012
You must work at ferroli. The boiler is rubbish. And the after care is even worse. £150 over the phone and 50 every half hour the engineers are here! We have already spent £900 on fixing it abducted now they want more! It's only been in 2 years.
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★☆☆☆☆
“worst boiler on market”
Written on: 29/07/2012
I have been a gas engineer for 20 years and I will not touch Ferroli boilers, just look at them and they leak. Total inferior build quality. CHEAP AND NASTY. The 5 year warranty is not worth the paper its written on as Ferroli do all in their power to avoid sending out an Engineer(incidently Homeserve). If they do send an Engineer be prepared to wait up to 2weeks, then they will try to charge you as the Engineers have been guided to charge as installation faults. (read more)
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Leanne1111's Comment
Written on: 16/03/2013
Hope you don't wait as long as me 14 weeks and still waiting x