Ferroli Optimax HE31C Reviews

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★☆☆☆☆
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Ferroli Optimax HE31C

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Latest Reviews

★☆☆☆☆

“Ferroli boiler is the WORST ever, Will not hounor 5 yr...”

Written on: 04/04/2014 by 200Serrano (1 review written)

This is the worst boiler ever. It was installed December 2011, and has failed every 2 months. They have on previous occasions blamed the installer, our water supply and today they had the audacity to blame our gas cooker!Today, a Ferroli engineer who has previously fixed the boiler, has said its unsafe. The reason: one of the legs on my cooker is a bit wonky! They WILL renege on the warranty any which way they can. Do NOT ever buy a FERROLI. They worst company making the worst boilers… Read Full Review

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★☆☆☆☆

“constantly crashes”

Written on: 24/03/2014 by Jaggerp66 (1 review written)

constantly crashes.I disapprove of anyone to buy… Read Full Review

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★☆☆☆☆

“Bad news but thank god for the 5 yr guarantee”

Written on: 12/03/2014

Worked fine for two years then started to break down weekly. The manual is absolute rubbish. They do not even cover all the controls. Might help the installer but heaven help the user. My problems include: -diverter valve -pin holes in pipes - leaks like a sieve… Read Full Review

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★☆☆☆☆

“DO NOT BUY UNLESS HAVE DEEP POCKETS”

Written on: 10/03/2014 by Quinten297 (1 review written)

I had this boiler installed and regretted it from day one. Even my plumber who after fitting three of these now refuses to fit them due to there poor quality and poor warranty. Have only had the boiler coming up 5 years and having to replace the heat exchanger and when speaking to others in the trade inform me this is a common fault. I have got a worcester in another property that is 3 times as old and just chugs along great. I wish I had bought the worcester instead of the flipping ferrolli… Read Full Review

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★☆☆☆☆

“load of rubbish”

Written on: 04/02/2014

i have moved house on two occasions in the last 8 years, on the first occasion i removed a perfectly good central heating boiler and electric emmersion tank in favour of a combi boiler, the only problem was it was a ferroli combi boiler!! it broke down several times in the first year all covered under warranty, unfortunately after the first year it continued to breakdown and the installer refused to do repairs as they are so complicated to diagnose faults and referred to me to ferroli who… Read Full Review

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★☆☆☆☆

“WARNING! DO NOT BUY YOURSELF A LIFE OF MISERY!”

Written on: 29/12/2013

As a responsible installer I have fitted many of these boilers in accordance with the manufactures instructions, whilst adding extra protection by installing a magnetic filter. It has been the biggest mistake I have ever made, They have cost me many call backs, time spent on the phone to the so called customer services and lost much of my customers confidence in me. After many years of installing many various manufactured boilers I have never been so offended by a company so much as Ferroli… Read Full Review

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★☆☆☆☆

“Do not buy this dreadful boiler”

Written on: 25/12/2013

We've just moved into a house with a Ferroli boiler. Getting the heating to come on took us 2 days as the manual that came with it was more or less useless. The hot water occasionally went off requiring the reset button to be pushed, and last week it just stopped working altogether. One visit from an engineer (who installed the boiler in our old house and was nothing to do with Ferroli) later and we now have heating, although the luxuary of hot water is still beyond us. Our engineer was of… Read Full Review

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★★★☆☆

“avoid this manufacturer customer service useless”

Written on: 23/12/2013 by gibby26 (1 review written)

This boiler has broke down twice this year the first time they said it had not been registered with them but they do this to stop customers claiming on the warranty eventually they repaired it under warranty, it has now broke down again I am disabled and they will not send someone to repair it for another 8 days… Read Full Review

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★☆☆☆☆

“PLEASE NEVER BUY A FERROLI BOILER YOU WILL REGRET IT”

Written on: 17/12/2013 by Bruce1456 (1 review written)

1st boiler fitted 6/1/2011 leaked like a sieve after lots off phone call and replaced parts still leaked like a sieve Was then forced then to seek legal advice A replacement boiler was finally fitted by Ferroli Head engineer 25/03/11 April 2013 Phone Ferroli as the new boiler started leaking as it has a 5 year Guarantee did not think it would be any problem ask if I had the boiler been server this year replaying no not yet FERROLI Replay your guarantee is void SO BE WARE ONE MONTH LATE NO… Read Full Review

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★☆☆☆☆

“Worst Boiler I Ever Had, Terrible Customer Sevice/Service”

Written on: 10/12/2013 by Pfensterseifer (1 review written)

First thing.DO NOT BUY A FERROLI BOILER. I made this mistake 5 year ago and I only had probablems with this boiler. I have change every single part since installing it. The customer service is terrible and they don't care. They charge you a fortune for service and parts and the engender they use are bad. I have again have no heating and hot water since last week and nothing has been done. Today the engineer said that basically need 5 new parts to make it work. Really bad buy. Stay away frm… Read Full Review

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★☆☆☆☆

“Do NOT buy a Boiler from Ferroli ”

Written on: 06/12/2013

Had the worst experience of my life trying to get a repair done on a Ferroli boiler that is only 2 years old but because i do not have the service history as i only bought the house this year (although i have proof of purchase and instillation date of June 2011) the warranty 5 year warranty is not accepted. Their phone message about improving customer service does not wash with me when i have to wait over 10 minutes every time i call. They have no engineers in Lincoln so have to wait 5 working… Read Full Review

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★☆☆☆☆

“Deeply regret having this installed”

Written on: 29/11/2013

Have had the boiler 2 and a half years and have had nothing but bother with it. To make matters worse the customer service you get from Ferroli is very very poor. They tried to wriggle out of any responsibility from fixing my boiler after it shut down after 4 months of use as they claim they did not receive my registration form. After over a week of emailing they eventually admitted that the boiler was covered under warranty and sent someone out to replace the faulty part. As I am writing… Read Full Review

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★☆☆☆☆

“Bad boiler not fit for purpose”

Written on: 27/11/2013

The Optimax HE plus 31C was installed 1/2/2010 into one of our studebt houses. We had problems within weeks of it being installed and the various problems continued until it began to leak. The stainless steel parts seemed pitted and not up to a decent standard. We could not wait to have Ferroli involved and have replaced it with a good reliable Glow Worm.Not even 3 years of use is a disgrace. We will be writing to them along with our Gas Safe engineers report in hope that they will consider… Read Full Review

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★☆☆☆☆

“Problems with the Ferroli Optimax Range ”

Written on: 03/10/2013

The most unreliable boiler range that I have ever had the misfortune to be involved with. My Boiler also breaks down more than once per year - almost every part has been replaced (Pumps, motors, diverters, igniters, electronics). I still have the original outer casing!. The controls are frustrating even when the thing works, the wireless thermostat and manual are a shining example of how not to design a user interface and manual. The number of times that it needs resetting is crazy I still… Read Full Review

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Jtp59's Comment

Written on: 12/10/2013

Yeah. Totally agree. Had the misfortune of being assured it was a decent product with a 5 years warranty. Have installed about 30 of this garbage only to find out that the manufacturer has denied all knowledge of the guarantee registration which was posted to them with their sae. Thinking of trading standards route for some customer justice and compensation

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★★★★★

“Fab boiler no problems ”

Written on: 27/09/2013

Had boiler installed in 2011 as previous combi boiler 10 yrs plus had given up. Have had no issues with it, has always worked well and is very efficent, my heating bills are much less than previously. Just had it serviced and it is operating at 98.4% efficency and the engineer has adjusted it slightly to make it even more efficent which will mean even lower bills. (large 3 bed victorian house with high ceilings, at an average of £500 per annum, make me wonder how much it would cost to heat a… Read Full Review

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Docwhite's Comment

Written on: 12/03/2014

This review is obviously written by a representative from the company. You can tell by the other poor reviews on the site.
They should concentrate on getting their product quality right or at least after sales customer service, rather than paper over the cracks!

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★☆☆☆☆

“I would have given this a ZERO but it would let me”

Written on: 12/09/2013

UNDER NO CIRCUMSTANCES SHOULD YOU PURCHASE A BOILER FROM FERROLI After buying a property which desperately needed a new boiler, we asked around for a boiler engineer and were recommended someone who came out to see the size of the property and asked if we wanted to purchase the boiler or would we like him to get it for us. Not knowing where to start when looking for a boiler we asked if he could purchase and fit it for us. Early December he turned up with the boiler Optimax HE31C in his van… Read Full Review

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★☆☆☆☆

“Shocking customer service!!!”

Written on: 17/07/2013

I have a 6 year old Ferroli boiler that broke down at the end of 2012. The Ferroli engineer was paid for up front and came out only to shut off the boiler due to the new Flue in voids regulations. I was left without heat in my flat until I had a new set of flues installed. After the first week without heat I effectively had to move back to my parent's house, this all occurred in January and February 2013. Two months later Ferroli was still fobbing me off on the phone and via email saying things… Read Full Review

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★☆☆☆☆

“Never buy this boiler”

Written on: 03/05/2013

Never buy this boiler. It is very likely to break down frequently. It takes ages to get through on the expensive Ferrolli hotline after usually being cut off several times. It also seems to take over 10 days to get parts which in mid winter is a very long wait with no heating and young children. Follow and share your experience of this boiler… Read Full Review

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Jtp59's Comment

Written on: 12/10/2013

You can get parts within two days from City Heating Spares but you're better putting a match to it. Sorry

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★☆☆☆☆

“Ferolli boilers”

Written on: 03/05/2013

I am an installer,the31c boiler is the worst one ferolli have ever made. After sales service shocking,they try every way to get out of there guerentees,avoid at all costs… Read Full Review

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★☆☆☆☆

“Leaking boiler after new pump fitted”

Written on: 29/04/2013

Boiler is 2.5 years old , had a new circuit board fitted in December 12 due to water leaking into the boiler, now the pump has gone, new one fitted last Tuesday and now boiler has leaked really bad for the third time in a week kitchen flooded once again and electrical items ruined can not use at all. The boiler is so new but having read the other reviews I don't know what to do for the future ...... Can't afford to replace boiler… Read Full Review

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Jtp59's Comment

Written on: 12/10/2013

I would contact trading standards and say this product is not "fit for purpose" . In fact it's not really fir for anything

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