Barclaycard Visa
Summary
Compare Barclaycard Visa reviews to help you find the best credit card.
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Latest Reviews
★☆☆☆☆
“Worst Customer Service”
Written on: 05/06/2013 by smartconsumer2013 (1 review written)
This bank has by far the worst customer service. I had a question about my annual interest rate, and phoned customer service about possibly getting a more competitive interest rate. The agent, Gavin, was rude from the beginning, and rather transfer me to the correct department, kept asking me the same question over and over, which of course upset me Never have I received such atrocious service. Everytime I call customer service, the agents give me nothing but attitude, its like calling my... (read more)
★★★☆☆
“18 month free financing, but watch out!”
Written on: 01/05/2013
This is regarding BarcIaycard Visa. I purchased a few apple computers. Apple setup the financing which was 18 months interest free if paid completely during the 18 months. I requested equal monthly payments. Got the card, saw that it wasn’t correct and was only setup for the required minimum monthly payment and not the minimum monthly payment for the 18 month free financing. If I had left that alone, I would have had a huge finance charge at the end of the 18 months. I called... (read more)
★☆☆☆☆
“Remove From Mailing List”
Written on: 28/04/2013 by Hatejunkmail
I'm sick of getting your junk mail. When I called the number to Opt Out of mailings the first think they want to know is my SS #. The only think I'll give you is my address so you'll quit mailing this junk. I don't want your sorry card. (read more)
★☆☆☆☆
“Card Issued to me - but then account closed!”
Written on: 21/04/2013 by jt99
Applied for a Barclaycard Platinum - and after a while a card arrived. So I phoned the number to activate the card and they tell me the account has been closed! Because I made the mistake of moving house in November and the credit reference agencies they use apparently only update their records every 6 months, they think I'm a bad risk. So even though I owe no one anything (and own my own house) they still think I am a bad risk. A terrible credit card company. I've submitted a formal... (read more)
★☆☆☆☆
“barclaycard/apple free 1 year credit”
Written on: 20/04/2013
if you are thinking of purchasing an apple product with the one year no interest plan through the barclaycard you better be prepared to pay it all off before the year is up or you are going to get charged with the back interest for the full year at a very high rate. there is no warning of this when you purchase an apple product from either apple or barclaycard. so beware!!! (read more)
★☆☆☆☆
“Worst card I have ever had”
Written on: 11/04/2013
Barclay US is one of the worst credit cards I have ever had. Will cancel as soon as I use up my reward points. Have a credit score around 780 - will only give credit of $250. So I pay as I go to accumulate points. I asked them to increase but all that did was get another hard inquiry to credit score. (read more)
★☆☆☆☆
“Customer service”
Written on: 04/04/2013
Worst customer service ever. Having problems making purchases online and called barclaycard more than 5 times but they couldn't help me... They put you on hold and keep transefering you from one person to another without even helping (read more)
★★☆☆☆
“"Fraud Protection" is ruining my life. ”
Written on: 02/04/2013
I used to have the Upromise card with Bank of America, and loved loved loved it. Barclaycard recently bought the rights to the Upromise card, and it's been a disaster ever since. Their fraud protection services are making it impossible to use the card. Every time I travel, the card is shut off. Every time I try to buy travel tickets online, the card is shut off. Every time I call to verify it was NOT fraud, and then use the card again for the same transaction, the card is shut off. Now... (read more)
★☆☆☆☆
“Don't get one!”
Written on: 24/03/2013
We made the unfortunate choice awhile ago of getting a Barclay credit card. Recently we made a mistake and paid slightly under the balance for one month. Because of that, Barclay charged us a huge late fee and have been calling us endlessly. They call us at least five times a day and never have the courtesy to even leave a message. They even had the nerve to call us at least 3 times on a Sunday!! We emailed them explaining what happened and got NO response. This is absolutely the... (read more)
★☆☆☆☆
“Increase ARP and useless customer service”
Written on: 02/03/2013 by tjmontse
I called today to put a stop to the massive amounts of junk mail they send and to inquire about my interest rate. I believed the customer service rep when he said that I will no longer be haunted by unwanted junk mail but I discovered that for no reason at all they are going to increase my ARP by 2% from 18.9% to 20.9%. I asked for advice on what alternatives I had to lower the rate and they said none. I spoke to the supervisor and the same thing happened - no consideration for good paying... (read more)
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Showing 1 - 10 of 173 Reviews
★★★☆☆
“Increased Interest Rate - WHY?”
Written on: 28/02/2013 by snowstorm (1 review written)
I have just made a balance transfer from my Barclaycard of about 2/3rds of my debt to another card offering 20mths at 0%. Two days after this transaction was completed I got a letter from Barclaycard saying they had increased the interest rate on my card from 16.9% to 20%. No reason was given. I think this is disgusting. I have been told I can close the account if I do not wish to pay the 20% rate and I can pay off the remaining debt at the current interest rate - but all in one go -... (read more)
★☆☆☆☆
“BARCLAYCARD? - don't go there! ”
Written on: 17/02/2013
Barclaycard customer service is rubbish. It took me days to register online just to pay my account. When I couldn't pay online they gave me the wrong bank details to pay through my bank, then instead of charging a late payment charge, which would have been reasonable, they cancelled my 0% deal, didn't inform me and slapped on a huge APR. They are a disgrace! (read more)
★★☆☆☆
“Balance doesn't change”
Written on: 16/02/2013
So, I made a payment on my card about a week ago, and my balance doesn't reflect this. I am not happy. I really don't understand why I should have to call a customer service number if I made a payment. I see no other activity, yet it still shows my balance unchanged with my payment received. (read more)
★☆☆☆☆
“Terrible...just terrible”
Written on: 14/02/2013
Ok so maybe I'm not in the best frame of mind to write this review, having fallen victim yet again to Barclaycard's horrendous customer "service". Let me explain. Last year I had a balance transfer on the basis that Barclaycard were the best out of a not-so-great bunch (£1800 credit limit) this suited me fine and allowed me to get my finances in order. I transferred £1500 with the arrangement that I would pay off a certain amount over 12 months. The first two months I had great difficulty,... (read more)
★☆☆☆☆
“Deceptive Practices”
Written on: 11/02/2013
DO NOT GO WITH THIS CARD! VERY DECEPTIVE! Purchased 3600.00 in Apple products Dec 20, 2012. I only used the 18 month deferred interest because I had the money in the bank and figured at any time, I could just pay it in full and liked the security of having the money in the bank. Watched and waited for a bill so I could add their address into the auto payment of my bank account which I use on every bill I pay. I had destroyed the card after the initial purchase as I did not need another... (read more)
★☆☆☆☆
“Barclaycard”
Written on: 02/02/2013
They send so much unsolicited junk mail through the post every month at elast once. What a waste of resources. Can't they afford to hire an intelligent Marketing Director? They haven't the manners to print clearly on any of it where to unsubscribe. (read more)
★☆☆☆☆
“Cannot close account”
Written on: 24/01/2013 by cpd4242
Shocking customer service from overseas call centres, lost hours of my life on hold. Finally requested to close the account - you have to speak to the closure department.... Guess what, they never answer the phone. Do not ever get a card with them unless you enjoy poor customer service from overseas. I do not think they deserve 1 star but it was the lowest score available. (read more)
★☆☆☆☆
“Poor Customer Service”
Written on: 22/01/2013 by djsirak
Never working with this company again. Terrible customer service, thankfully only made one purchase with no interest. (read more)
★☆☆☆☆
“Inconsistent answers”
Written on: 06/12/2012
Unfortunately my UPromise account was transferred to Barclay. Every month since then I have had difficulties. For example, an hour call to change my address -- I speak to rude supervisor and get 'transferred' --- really disconnected. I call back, happen to get another representative that corrects the address issue in less than 2 minutes. What a waste of time. Additionally, I am 'an exception' and can not have online access to my account. Will be leaving Barclay as a customer immediately. (read more)
★☆☆☆☆
“poor, poor service”
Written on: 05/12/2012
I have had my account for a VERY long time, since before they changed to barclaycard. I was 3 days late making my payment this month, and they refused to credit me for my late fee, even though I have never asked for this before. I had a crazy month, and forgot to pay 2 other bills on their due dates. I had no trouble getting late fees waived on the other bills, because it was also the first time I asked for it on those. I genuinely just forgot. Also, if you make a large purchase and it... (read more)
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Showing 11 - 20 of 173 Reviews
★☆☆☆☆
“Call centres and fraud”
Written on: 25/11/2012
After obtaining a barclaycard credit card after just 2 weeks it had been used fraudulently - once in the sum of 2,000 plus pounds which they did notice and managed to stop and twice for small amounts of £3.78 which actually made it through to my statement. When speaking to their call centres - in I think where must have been India - I was on the phone for 40 minutes and they then tell me I am on to the wrong department. There customer services are atrocious. (read more)
★☆☆☆☆
“Really bad customer service”
Written on: 01/11/2012
Outsourced customer service is really, really bad. Their website would not let me request a lost card, 30 days and 3 calls later I still don't have my card. Not recommended. (read more)
★☆☆☆☆
“Use abroad”
Written on: 26/10/2012 by Paul0London
Used the card in New Zealand. Was already unhappy with the high interest rate back home, but found that they gave us a poor rate and then added a £9.55 non-Sterling transfer charge on top. Far far more expensive than getting cash out or using my debit card. Looking to run down the card and get rid of it. Shouldn't be surprised by Barclays though... (read more)
★☆☆☆☆
“Wasted Paper”
Written on: 02/10/2012
Barclay Card sends us at least one (and sometimes two) pieces f identical mail EVERY DAY. This is not an exaggeration. We literally get something from them every day, and there is no way to contact the company unless you have a card with them, so we can't make it stop. It is impossible to rate the customer service, because there is none. (read more)
★☆☆☆☆
“Pays balances for new promotions before older promotions”
Written on: 01/10/2012
I'm glad I called to find out. Turns out the promotional balance offered to purchase my Apple computer last December is not being paid off at all. After the Apple purchase,I did a balance transfer to this card. All of my payments are going to pay off the balance transfer. No money is being used to pay down the computer purchase AND THE DEFERRED INTEREST IS ACCUMULATING. If I don't pay the balance in full at the end of the promotional, I will be charged over $200 in deferred interest. ... (read more)
★☆☆☆☆
“APPALLING SERVICE BARCLAY CARD!!!”
Written on: 30/09/2012
I lost my card and reported it on 8th Sept 2012. I live abroad so BARCLAYCARD told me they CANNOT FEDEX CARDS abroad and I needed to give them an adress in the UK.I spelled the address THREE TIMES. BARCLAYCARD SENT THE CARD TO THE WRONG ADDRESSIN THE UK!!! Bad service, stressful. I still have not got the card. They have not sent it to my ex neighbour in the UK so she can FEDEX it to me to where I live. I phone and phone and have spent a fortune on long distance calls. They told me today "my... (read more)
★☆☆☆☆
“high interest rates”
Written on: 27/09/2012 by MHewitt2 (2 reviews written)
My barclaycard's interest rate has been going up and up and i know they wont let me get another barclaycard (with balance transfer) to switch to. So I had a look around for different products with a long balance transfer period. This used to take ages looking at different deals from different credit card issuers but there are sites out there that really help youswitch. (read more)
★☆☆☆☆
“Poor Customer Service”
Written on: 15/08/2012
I have tried to make 2 seperate payments (2 months of statements, there online system was down so i had to pay via the phone. the first time it took me around 40 minutes to pay after transferring me through several departments. The 2nd statement took me 4 phone calls as i was passed through several departments again but only to be told that there payment system was down. finally i managed to pay off the statement and i closed the account due to the lack of communication. a month later i... (read more)
★☆☆☆☆
“my worst credit card”
Written on: 15/08/2012
I have perfect credit,i have never been late on a bill for many yrs,i have at least four credit cards,car payment,mortgage ect.Barclay lowered my credit line and raised me rate to 17.9% for no reason,probaly to help pay for their screw up's. My best credit card is Capital One,low rates,high credit line,they have never messed me up. (read more)
★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 13/08/2012 by natasha5 (1 review written)
Paid £50 cash, in a Barclays branch, off of mine and my partners separate barclaycards - these payments never reached our accounts due to a processing error on the part of Barclays. I have proof I paid, Barclays confirmed it was there error yet Barclaycard have said that the proof of payment with covering letter from branch isn't proof that it was paid and that it is my fault for not making sure payment went through!!!!!!!! They have charged late payment fees and interest and now put a... (read more)
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Showing 21 - 30 of 173 Reviews
★☆☆☆☆
“Barclaycard”
Written on: 08/08/2012 by Hellfire27 (2 reviews written)
was ok initionally on a 22 months 0% deal, paying fixed amounts each month, then i decided to change my bank account i paid with, which after a bit of messing about on the barclaycard website it said a new direct debit was set up unfortunetly in small print it says abouts leaving at least five days before your payment day and barclaycard didnt take the payment. i got a late payment on my credit report and a VERY belated letter advising me of this. when i pgoned them to sort the balance and... (read more)
★★★★☆
“Lowest balance transfer cost ever”
Written on: 07/08/2012 by SindyBlonde (7 reviews written)
Just received my new gleaming new Barclaycard card in the post and I've very pleased. The application process was very straight forward and the card has arrived within a week! It comes with the "Oyster" style contact less chip so I can now pay for things whilst going down a water slide - Not! Very useful as that may be I'm more interested in the 22 months interest free I have got so I can start to try to make a dent in paying it off. (read more)
★★★★☆
★☆☆☆☆
“Barclay apple financing...”
Written on: 01/08/2012
This card says fresh start or establish credit.. This card wont even approve past credit who wants a new start.. With 615 fico 620 transunion which they pull from!!! Dont get me wrong apple is the best there is, but the credit company that is affiliated is not a good choice!!! (read more)
★☆☆☆☆
“Amazing disappointing ”
Written on: 09/07/2012
As I had Applied for initial barclaycard I got the card within 10 days but before activating it I got the letter of termination of account n reason was mentioned that my account cud not reach to the criteria of landing bla bla.....ok dats fine it may not reach to the criteria but y they dint c it at the time of approval ??n more funny thing is I will not be able to apply again till 6 months!!! (read more)
★☆☆☆☆
“Possibly the worse experiece to date Barclaycard ”
Written on: 05/07/2012 by EmmaJo33
So I needed to transfer a balance from a First Direct visa which was charging high rates for repayment... I check out with Martin Lewis money saving supermarket and there is the Barclaycard Platinum deal, 22months 0% deal, it's top of the tree for all the things I need and want. I apply. It took a while but eventually a letter came through at the same time as the card and the activation info. I'm asked to call an0844 number to speak with a representative. The card is thus activated and I... (read more)
★☆☆☆☆
“Stay Away”
Written on: 30/06/2012
Barclay card have been an absolute nightmare since I got a credit card from them. They will add charges and services without telling you and then demand payment. Customer service department is even worse. Stay away, there are much better credit card companies out there. (read more)
★★☆☆☆
“Customer service woes”
Written on: 22/06/2012 by Petemagick (2 reviews written)
I have used Barclaycard for years without a problem but started having trouble purchasing on-line. I have had to call them several times without much success. The call centres are in India and many of the operators have a poor grasp of English. They say they have solved the problem now but if it isn't I'll be getting rid because I don't have time for this. (read more)
★☆☆☆☆
“CUSTOMER SERVICE AWFUL”
Written on: 13/06/2012 by thebritishpike
I have been a customer with barclaycard for about 3 months now and I have had nothing but troble with them. I took out a 0% balance transfer card which was a very good offer but I struggled to transfer over a balance because my MINT card account was closed (still had a balance outstanding). The customer service center (in India I think) was terrible, didnt understand my problem via phone and email and I had to write a complaint letter to a UK address to get the problem resolved. My direct... (read more)
★☆☆☆☆
“Terrible service. ”
Written on: 19/05/2012 by Ailish77 (1 review written)
I was forced to join Barclaycard as Egg was bought by them in November 2011 , and all their accounts were passed to Barclaycard. Since then I have had problems with my Direct Debit not being taken off , and a £12 charge , plus interest on the outstanding balance , has been charged. I have always paid off my balance in full and do not appreciate being labelled as a defaulter and in having to pay charges. I have spoken to customer advisors , but have been unable to understand their Indian... (read more)
Guest's Response to Ailish77's Review
Written on: 07/06/2012
Have had this barclaycard for 2 weeks and have had more problems with it..
Customer service is rubbish and they have no clue what they are saying.
I am really disapointed since this is a big company, but trust me everyone should avoid this card at all cost, its not worth it....
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Showing 31 - 40 of 173 Reviews
★☆☆☆☆
“Barclaycard customer service horrible!!”
Written on: 10/05/2012
Ok so stay away from Barclaycard credit card company. I had a US Air card and I guess this company bought them out but I paid off my account and have had to call them 4 times about continuing fees. I closed the account the last time I called and today I got another bill with fees in my e-mail. Lets see if they actually take care of it this time. Stay away from them!!! (read more)
★☆☆☆☆
“Punished by Barclaycard for doing the responsible thing”
Written on: 09/05/2012
My Barclaycard has been up to the limit for a couple of years now mainly because I've used my credit to build up my business. £2950 limit with only £9 credit available. That said I've never missed a payment in the three years that I've had the card. My business gamble is now paying off and at last I'm able to address my debt. Last week I decided to pay off a lump sum of £2k. That would help repair my credit rating as instead of using 99% or my available credit I'd only be using circa... (read more)
★☆☆☆☆
“Barclaycard destroyed another great company (Egg)”
Written on: 17/04/2012
Worst experience I ever had with a bank, by a country mile. It's a shame I cannot give them half a star! I have been (was) a longstanding Egg credit card holder. I was extremely happy with Egg, however, since November 2011, I have changed my views. What changed? Well, Barclays took over. I am fortunate enough to be able to payoff the entire balane on my card every month. With Egg, I have not had any charges for the entire length of my card history with them (in excess of 5... (read more)
★☆☆☆☆
“Appalling service avoid”
Written on: 28/03/2012 by rdl1300 (1 review written)
I ended up with a barclaycard by default as I previously had an Egg credit card, they took over the company. After having not one single issue with my egg card for 10 years, I always paid the balance in full every month. Within 2 months of barclaycard taking over for no apparent reason my direct debit had failed to go through (plenty of money to pay the bill in the account) I was on holiday abroad at the time so phoned them at considerable expense to sort the issue out. They said there was a... (read more)
Guest's Response to rdl1300's Review
Written on: 08/05/2012
Can not agree more i am a ex egg customer and had no problems with them for many years. Now Barclaycard have lost a payment to my card of over £200 and their attitude when i contacted them is just to keep waiting. Please don`t get involved with this company it will only end in tears.
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★☆☆☆☆
“Barlcays Platinum account closed after preselected to...”
Written on: 27/02/2012 by Srik53 (1 review written)
Last month I received a form from Barclays saying "pre-selected to apply" with my name printed on the form and was asked to fill out more details and post it back to them, which I did (although I didn't want the card in first place). And to my suprise I was offered a Platinum Visa card with £4200 credit balance(was over the moon). Everything was normal for 3 weeks but then after I received a letter from Barclays saying that my account has been closed after further credit checks. When I... (read more)
★☆☆☆☆
“I just can't believe how bad their customer service is.”
Written on: 21/02/2012
I applied in branch after being upsold a 'pre-approved offer' for a platinium card. I don't need it, my finances are fine thanks - but I thought why not, it's always useful for emergencies and whatnot. 4 days on a get a phone call from a rude, brusk man asking me to confirm some data. I do, grudgingly. 3 weeks later, nothing, nada, zip. No card, no letter, nothing. I gave customer services a call - after 15 minutes and several people, I got a 'system is down, we can't help you'. This... (read more)
★☆☆☆☆
“The Worst Customer Service I Have Ever Experienced”
Written on: 20/02/2012 by Annehanson (1 review written)
Since my Egg card was transferred to Barclaycard, I have had nothing but trouble with it. All I wished to do was move the DD date back a few days from the end of the month to the beginning of the next month (as it was before the transfer from Egg). This required upwards of seven calls to customer services, month after month after month. Each agent had a different story and assured me it was sorted only for it still to be incorrect the next month. Every call resulted in a new agent and even... (read more)
★★★★☆
“CUSTOMER SERVICE CENTRE LETS BARCLAYCARD DOWN BADLY”
Written on: 07/02/2012 by liz33 (1 review written)
i have had the barclaycard initial credit card for over a year now. And my limit increased quite quickly. it is now £3000. I have had no major problems with this card, and knew the interest rate when i applied, so cant really complain there. However, what lets all barclaycard credit cards down is the customer service centre in india. When i activated my card, i had to speak to some guy who clearly understood very little english and who i couldnt understand for the life of me! Service centre... (read more)
Hayhay's Response to liz33's Review
Written on: 14/02/2012
Agree. Barclaycard are shocking I would not touch this company with a barge pole! All I want to do is speak to someone in the UK....impossible. I have a statement from them that is not mine and has my address on it!??
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★☆☆☆☆
“Where to start?”
Written on: 24/01/2012 by thebirdistheword
The one good thing about this card is that it is easy to obtain. Especially for people with poor credit. I cleared my balance back in 2010 which was a mission to say the least. Once I got over the stress they were causing me of hidden charges and poor customer service, I finally cleared all of my outstanding credit. This was such a relief and I was adamant that I would never do business with them again. My nightmare shortly returned! Last year I was in the process of clearing my Egg card,... (read more)
★☆☆☆☆
“BEWARE OF IT !!! ”
Written on: 21/11/2011 by dkarp
This is an UK based bank, has customer service in the Phillipines, asks totally illegaly for a bank, for immigration status after preocessing your SSN and Credit Check. You have no American Customer Service. (read more)
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Showing 41 - 50 of 173 Reviews
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Pepe69's Comment
Written on: 03/10/2012
always pay in full. Problem solved.