The Pet Express Reviews - www.thepetexpress.co.uk

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★★★★☆
4.0 / 5
186
79% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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The Pet Express - www.thepetexpress.co.uk

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Latest Reviews

★★☆☆☆

“Poor Customer Care”

Written on: 13/04/2016 by Leilau159 (1 review written)

Wrong item sent, contacted by social media (facebook) and am still waiting for a reply. Also long delivery time. Says 48hrs but I waited 5 days. Good prices but delivery time is more important… Read Full Review

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★★★★★

“First time customer and very pleased.......”

Written on: 07/04/2016

I am a first time customer and have been very impressed with the ease of ordering the product itself (I have left a review)and the speed of delivery. Many thanks for your excellent service I will certainly buy from you again… Read Full Review

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★★★★★

“Great all round service”

Written on: 19/01/2016 by barpip (1 review written)

I had never shopped with The Pet Express before but I can't think why they provided with a fantastic service after my regular supplier let me down, needless to say they are now my preferred shop now for my dogs things… Read Full Review

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★★★★★

“Pet Express”

Written on: 14/12/2015 by davehall23 (1 review written)

No issues. Very easy and fast service with a great selection. I struggle to get the Salmon Arden Granger near me and they could not match the price that Pet Express provide it for. Easy to repeat order the same product and it usually turns up within days… Read Full Review

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★★★★★

“Fantastic web site!!”

Written on: 04/10/2015 by 84Koch (1 review written)

A brilliant website that caters for all your pet needs. Service was efficient and speedy and I was updated frequently about when my parcel fouls be arriving. I wouldn't definitely use this store again. Thankyou… Read Full Review

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★★★★★

“Excellent service and product”

Written on: 18/09/2015 by Barbara7Holden (1 review written)

Excellent service and product,kept informed all the way through from purchase to delivery,even when I changed original to larger item, would definately use again,many thanks… Read Full Review

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★★★★★

“Excellent service, highly recommended ”

Written on: 06/09/2015 by DerekBrennan (1 review written)

Don't hesitate to order from these guys. Prompt service. Followed special instructions. Good communication. Great choice of products and very competitive prices, I also like to pay with PayPal… Read Full Review

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★☆☆☆☆

“Worst company ever ”

Written on: 29/08/2015 by JoeyMcFadden1946 (1 review written)

KVery rude company ever customers service was disgusting treated me like dirt… Read Full Review

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★★★★★

“excellent customer service”

Written on: 25/08/2015 by Wileyjj340 (1 review written)

shipped quickly, excellent communication by e-mail, would definately use again… Read Full Review

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★★★★★

“Great Service! Great Prices!”

Written on: 19/08/2015 by KAZHFD (1 review written)

I was very happy to be able to purchase the order as I was having great difficulty getting the product which my dog loves ( and he is pretty fussy!) The price was great and the postage very reasonable and delivery was very quick! I did have to choose an alternative flavour due to stock issues but the staff were fantastic picking up on it straight away so my order was hardly delayed. I would definitely recommend Pet Express and will be a returning customer. Thanks!… Read Full Review

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★★★★★

“Brilliant service”

Written on: 04/03/2015

I've been using this site for a while now and am always pleased with the ease of ordering even down to the fact the I have a reminder email letting me know that we are getting close to the end of my dogs food. The site is very easy to use and the delivery couldn't be easier, very quick delivery and giving me the opportunity to leave a note for the delivery driver if either the date or time is not convenient. I would recommend this company to my friends and family for all the above reasons… Read Full Review

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★★★★★

“Chocolate treats”

Written on: 19/02/2015 by prMcLean429 (1 review written)

Very quick delivery,I ores them on Friday evening and them came the following Tuesday the free cuddly toy included was a lovely surprise,I have one happy dog.would recommend this company,I will defiantly visit the site again… Read Full Review

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★★★★★

“Swift and Sure Company to deal with.”

Written on: 22/01/2015 by 0361225 (1 review written)

Having used this company many times for my pet food I can honestly say they are the best. The communication is first class, as is the speed of delivery and the secure packaging. No hesitation to recommend them. A1… Read Full Review

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★★★★★

“My First Order”

Written on: 12/11/2014

This was my first order with Pet Express and I found that their online prices are excellent, would definitely use them again and the free toy is a lovely touch, much appreciated by our dogs… Read Full Review

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★★★★★

“Great product, first time using Pet Express and I was...”

Written on: 01/10/2014 by LitzyGlover1955 (1 review written)

Great product, first time using Pet Express and I was really impressed will be using again for sure. Excellent fast delivery and regular up dates on the order's status. Thank you!… Read Full Review

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★★★★★

“Amazing ”

Written on: 19/09/2014 by Looe3200 (1 review written)

Very good products and the staff are amazing and friendly and helpful… Read Full Review

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★☆☆☆☆

“not what was ordered...”

Written on: 14/07/2014 by tschodt (1 review written)

Monday I ordered a "Cat Mate Elite Super Selective Microchip & ID Disc Cat Flap". Tuesday I received an email my order had been shipped. Wednesday a "Cat Mate Elite Selective Microchip & ID Disc Cat Flap" arrived. Thursday I sent an email detailing what had arrived was not what I ordered, I have not yet received a response… Read Full Review

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★★★★★

“Unique products”

Written on: 12/06/2014 by Austinx284 (1 review written)

I like the store because it had more unique products and also offered competitive prices on goods. Will definitely recommend the store to other pet owners and will be using itmyself again… Read Full Review

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★★☆☆☆

“Slow”

Written on: 03/06/2014

Ordered 2 items and 1 arrived damaged...after 2 emails still had no reply...they are anything but express..won't be using again… Read Full Review

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★★★☆☆

“No customer service”

Written on: 20/05/2014 by Feistygran (1 review written)

Excellent products but the customer service is sadly below par. Welsh Lamb and Rice was out of stock but I was not told this and had to enquire by e-mail as to where the order was. The bag of treats was apparently out of stock as well. Why wasn't I told this? The Pero Labrador Life arrived but took over ten days from date of order - good job that I order well in advance of running out. Have now ordered from another company and I am sorry to say that I will not use The Pet Express… Read Full Review

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