Optimalprint Reviews - www.optimalprint.co.uk

★★★★☆
3.8 / 5
12
67% of users recommend this
  • Value For Money

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Latest Reviews

★★☆☆☆

“Shocking service!”

Written on:

I ordered thank you cards just after Christmas for our little boys first xmas. Three weeks later - nothing! I emailed to ask where they were and got a query they needed my order no from confirmation email. Well I never received a confirmation email! They say they need it as can't find my order. I then go online to find it, give it to them and confirming my order date to be 27 Dec 14 and not as PayPal declare 16 Jan (yesterday)!!! No apology, no explanation, just 'your cards will be posted… Read Full Review

Optimalprint.co.uk's Comment

Written on:

Hi, thanks for your review here. Sorry for the late reply.

In any case we'd like to investigate what happened in your case as we normally deliver within 48 hours and have a 100% happiness guarantee - what you describe is opposite to our service level as you can see on Trustpilot. Could you please write us again and mention the review here - as we would like to compensate you?

Kind regards,

Michel
Optimalprint

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★★★★★

“Absolutely fantastic quality and service ”

Written on: by yiFlood203 (1 review written)

I recently ordered some baby's first Christmas cards which were ordered around 7pm on Sunday evening, these were received this morning (Tuesday) at about 9am!! What amazing service! The quality of the cards are amazing, we have previously used optimal print for out babies arrival cards which were just as good and managed to use a 50% off voucher each time which made both purchases outstanding value for money!! We will definitely use them again in the future!! Fantastic!!… Read Full Review

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★★★★☆

“Great Customer service”

Written on: by DenisseBates (1 review written)

I was having troubles with my address and my package was returned to sender. I emailed Optimal Print and I got extremely fast and polite service and my problem was resolved.I haven't received the item yet but the customer service made a stressful situation much better… Read Full Review

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★★★★☆

“Good Stuff!”

Written on: by Beasleybz383 (1 review written)

We have just ordered the evening invitations for our wedding. They are good quality and came quickly. If I was to be picky they weren't cut perfectly in the bottom of one corner but it wasn't very noticeable. They were generally very good! thanks optimal print :)… Read Full Review

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★★★★★

“Absolutely fantastic service. I was dubious (as I...”

Written on: by LucianVaughn363 (1 review written)

Absolutely fantastic service. I was dubious (as I always am when buying online) but my wedding thank you cards got delivered in 2 days and they look fantastic. I'd love to have written to them online to say how happy I am but I notice you can't just drop them an email so here I am writing this review :) I'm one happy bride!… Read Full Review

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★★★★★

“WEDDING INVITATIONS”

Written on: by KERRY12345 (1 review written)

I have recently ordered my wedding invitations and place cards with Opitimal print. They arrived within a few days and are absolutely perfect. With the discount the price the overall cost was much cheaper than I expected to have to pay for quality invitations. Couldn't recommend them enough. Very happy customer… Read Full Review

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★★★☆☆

“Christening invitations”

Written on: by Jenny2702 (1 review written)

I have just ordered 40x high gloss photo christening invitations on Friday 19th July from Optimal Print. I have had an email today saying that they've been dispatched and that I'll receive them this Wednesday 24th July. Having read these customer reviews it has put a huge amount of pressure and doubt. If they don't arrive or look like the print out I have I will be perusing this matter in an instance! At the moment it's difficult to say whether I would recommend a friend until I can say I am… Read Full Review

Optimalprint.co.uk's Response to Jenny2702's Review

Written on:

Hi, were you happy in the end? Please note that all our reviews are on trustpilot - also, you can write us and we answer 7 days per week!

Kind regards,

Michel
Optimalprint

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★★☆☆☆

“No package received”

Written on: by Joajoa123 (1 review written)

I have spent days... Hours trying to contact this company with no luck yet!! Ordered my package over two weeks ago nothing yet!!! sent emails to inquire to which no response... Shocking service!!! and what is worse I get an email advising "hope i likes my product" and when i responded what did i get??? A message telling me no incoming emails to this address… Read Full Review

Optimalprint's Response to Joajoa123's Review

Written on:

Hi,

Thanks for your review here and very sorry about your experience and that you haven't received your package!

We have not received your emails, otherwise we would have responded right away. Of course, we will solve your problem by a free reprint or a full refund -- please send an email to info (at) optimalprint.com and we'll help you. Then we can also check with you why we didn't get your emails.

Kind regards,

Michel
Optimalprint

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★★★★★

“My business cards”

Written on:

Got my business cards today 1.5.13 and they were delivered on time and said what I wanted them to say. Pleased with the appearance and quality and price. Well done Optimalprint. Would recommend to family and friends and business partners… Read Full Review

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★☆☆☆☆

“deceptive”

Written on: by Guest1042 (2 reviews written)

The quality advertised on their website is misleading. The letterhead paper we have ordered, advertised as quality paper of 90g/m2 is actually 68g/m2. In addition, the paper is not laser proof. The ink transfers subsequently onto the paper. When we wanted to contact the customer service, we were surprised to discover there is no contact number, no company address, etc. I trust most of the reviews about this company are fake. They cannot be true since they actually mislead the customers and… Read Full Review

Optimalprint's Response to Guest1042's Review

Written on:

Hi, we're very sorry about this! Due to a manual mistake, you have received the wrong letterhead paper and we will of course correct this for you right away, or reimburse your full order. Please find our company and contact info on the bottom of http://www.optimalprint.co.uk/about-us -- please send us an email.

We have also improved our quality control system to prevent this from happening again -- this paper is not up to our quality standard and should not have been used.

Kind regards,

Michel
Optimalprint

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★★★★★

“we needed to make our wedding invitations and we were...”

Written on:

we needed to make our wedding invitations and we were running out of time. I found only few reviews about this company, but the price was VERY GOOD and you could make you own design. They are one of only few places in UK who makes photo invitations, which we were looking for. We made our invites on their website, put loads of picks (5) on invitation, even we had non-Latin spelling, which I was a bit worried if would print ok. The delivery was free (economy) for that time and all should have… Read Full Review

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★★★★★

“I needed some business cards, and considering that...”

Written on: by nigelroot (7 reviews written)

I needed some business cards, and considering that there are some horror stories in blogs about other companies, used Optimalprint from the UK. The card designs are OK, I wanted a simple design, so chose green text on a light green background, the nearest I could find to black text on white. The text is clear and neat, with no advert on the back. They were delivered in the stated time and cheap. The only disadvantage is that, when you design your card on the web, you cannot alter the size of… Read Full Review

Nigelroot's Response to nigelroot's Review

Written on:

PS There have been comments that companies selling business cards have bombarded their customers with unsolicited emails. This has not happened with Optimalprint.

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