Bathroom Village Reviews - www.bathroomvillage.com

★★★★★
4.7 / 5
209
96% of users recommend this
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Bathroom Village - www.bathroomvillage.com
Bathroom Village - www.bathroomvillage.com
Bathroom Village - www.bathroomvillage.com
Bathroom Village - www.bathroomvillage.com
Bathroom Village - www.bathroomvillage.com

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Latest Reviews

★★★★★

“First class service”

Written on: 05/08/2017 by Kirk1980 (1 review written)

Ordered a replacement soft close toilet seat for our downstairs cloakroom. The price was the best on offer and the order was followed up with a phone call to say the goods were being delivered in a few days. I then received an email telling me exactly what time within an hours framework when this would be. Excellent service and friendly staff… Read Full Review

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★☆☆☆☆

“Bad return service”

Written on: 17/01/2017 by Caraq351 (1 review written)

They recommended I should have a certain size shower tray which was very expensive It looked awful the size they recommended Because we took it out of the box they would not give a refund or money back on any other item They originally told me this was a best seller which they tried to sell for me second hand and after 3 months they could not sell it Went back to shop to pick up the tray which then they didn't even give it back in the box Winterstoke rd branch was awful service and would… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/01/2017 by alfwro13 (1 review written)

We bought bathroom furniture from them online. Out of 7 items 2 were faulty and 1 had incorrect bits. We contacted them just before Christmas to arrange warranty replacement. Unfortunately they were unable to do anything until the New Year as apparently manufactureres were closed during that period. Now couple of weeks later we are still waiting for the replacements. They want to save money on shipping so they will not ship the items as they are available and we need to wait for one part. They… Read Full Review

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★☆☆☆☆

“They don't keep their word”

Written on: 22/08/2016 by wgJordan249 (1 review written)

Repeatedly told order was to be delivered next week. After 4weeks of this nonsense had to cancel order. Refund was not forthcoming and I was told I would need to wait till next week for that too. Had to go through bank to get my card refunded. Avoid this company… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 30/03/2016 by npatteson (1 review written)

I made a substantial heritage purchase last November from bathroomvillage.com. Because of the amount of product I was buying i contacted them by email to ensure I was buying the correct parts etc. The response was quick and communication was clear and they provided advice on the parts I needed. Everything arrived on time. The after care has been excellent as I had some small damage on a part which was quickly replaced. My plumber stupidly threw away some parts and bathroomvillage helped to… Read Full Review

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★★☆☆☆

“good products but terrible delivery &customer service”

Written on: 08/01/2016 by Whiteap27 (1 review written)

The products i bought were expensive but good quality however the customer service and the salespeople are shocking. They are disinterested, quite rude and obviously have no idea about customer service and satisfaction. The delivery drivers were abrupt and unelpful and huffed and puffed about delivering even after giving them £20 tip. Surely its their usual job therefore not quite sure why they were whinging. I had a return which I was made to feel was my fault and the salesman… Read Full Review

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★☆☆☆☆

“faulty product, not refunded!”

Written on: 18/11/2015 by siChase1946 (1 review written)

I do not even want to spend my time to write a review on them!!!… Read Full Review

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★★★★★

“New Plymouth Store”

Written on: 08/07/2015 by Binlid82 (1 review written)

Popped in to have a look at new shop that had opened after seeing it transformed over the weeks while waiting for my daily bus. Was amazed by the large selection of displays they had, just a shame I'd only redone my bathroom couple of years ago. Although I did buy a shaving mirror quality was so much better then the ones you buy else where even comes with a ten year guarantee. Will definitely be telling friends of the new shop!… Read Full Review

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★☆☆☆☆

“Review of Bathroom Village ”

Written on: 29/03/2015 by Jaylin50 (1 review written)

Looked into the Taunton store yesterday - it is moving location. The items there on sale were incredibly overpriced. For example one small bathroom cabinet was shown at £199 reduced from £799. Who in their right mind would pay £799 for a small bathroom cabinet. … Read Full Review

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★★★★☆

“Bromyard”

Written on: 13/02/2014

I was very happy with the service. The product was better than expected. I will consider using this site to purchase additional bathroom products. Only one complaint. They should be regular updates sent to the customer email, to reassure them, and review postage charges for items under £50.00. Regards Bromyards… Read Full Review

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★★★★★

“Very helpful ”

Written on: 17/12/2013 by websterjudyc (1 review written)

A very good showroom in Exeter - and very helpful advice. Knowledgeable and experienced salesman - I would go to them again. Efficient and quick service… Read Full Review

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★★★★★

“Quality products and quality service”

Written on: 17/12/2013 by AnonymousSidmouth (1 review written)

The products are both good quality and competitively priced. There was plenty of choice and nothing was too much trouble for the staff, who spent a considerable amount of time and effort in helping me choose what was needed for a complete overhaul of our two bathrooms. Goods were delivered promptly and any problems were dealt with equally promptly and efficiently by the showroom staff… Read Full Review

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★★★★★

“Bathroom Village Exeter Branch”

Written on: 16/12/2013 by Sedgee (1 review written)

we were well impressed with the service and quality of goods we bought the staff were very helpful and knowledgeable about their products. We have been doing a house renovation so I found all the Items I wanted for the Bathroom and Shower room which had a bit more elegance to them.They have some designer Radiators, which they even calculated what sizes we required for each room.We will never go anywhere else now and would 100% recommend them… Read Full Review

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★★★★★

“Superb service throughout from initial contact to...”

Written on: 16/12/2013 by Firebirds (1 review written)

Bathroom Village were a delight to deal with from the outset when we were trying to find a Jacuzzi bath. We received clear advice by email and telephone with help on all the options available for the size of bath we could accomodate. Timing was critical to us as the bath had to be put in place during a house build. Bathroom Village kept us updated with delivery dates and delivered on time, in perfect condition. We are extremeley pleased with our choice of bath and supplier. Recently we… Read Full Review

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★★☆☆☆

“Incomplete order, v poor aftersales.”

Written on: 11/12/2013

V unsatisfactory experience with Bathroom Village. Ordered washbasin which was damaged on arrival. They also hadn't sent handles for it. When pointed this out, they then sent wrong handles. Chased them again and they finally sent right ones, but getting them from their equally poor delivery partner UK Mail was a challenge in itself. Spent a lot of time sorting out their errors. Aftersales service was really underwhelming. A simple apology for the inconvenience would have been appreciated… Read Full Review

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★★★★★

“Excellent service”

Written on: 10/12/2013 by janfromdevon (1 review written)

The Staff at Bathroom Village are all wonderful, so very helpful. I am delighted with everything we have bought from there. I would highly recommend Bathroom Village to my friends. There is such a brilliant choice of goods… Read Full Review

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★★★★★

“Efficient helpful service”

Written on: 09/12/2013

Huge range of bathrooms on view in a really well laid out showroom. Excellent service from Marc Ellswood, always happy to offer good practical advice especially when trying to keep within budget without compromising on the overall end result… Read Full Review

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★★★★★

“Outstanding friendly service Exeter”

Written on: 04/12/2013 by jantwyman (1 review written)

My husband and I were recently seeking several bathroom items for our home renovation in Exmouth. The service we received at the Exeter branch was an excellent experience.We purchased three large items and they were stored until we were ready for them. These items were delivered swiftly when requested. We returned to the store seeking the same friendly helpful gentleman to collect one small item and offer thanks. We even found another high quality item at a value price. We highly recommend… Read Full Review

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★★★★★

“First Class Staff!”

Written on: 02/12/2013 by NickyBt (1 review written)

Excellent prices, knowledgeable & helpful staff in your Exeter showroom. Folowed with a very efficient & friendly delivery service yesterday, all like clockwork! Will definitely recommend your company – from Sales through to delivery, all spot-on! … Read Full Review

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★★★★★

“We enjoyed spending our money at Bathroom Village, Exeter!”

Written on: 21/11/2013

It was a hundred miles to Bathroom Village Exeter and it was worth every mile! We visited several showrooms in search of our en-suite furniture but each time we left in despair. Then we found that the shower-bath we were looking for was in your showroom. Well, we had excellent help and advice with everything we needed, from shower-head to waste! We left after about two hours with everything settled. What we thought was going to be difficult, turned out to be quite easy. As we drove away we… Read Full Review

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