ICE Plc Reviews - www.iceplc.com

★★★★★
4.7 / 5
806
93% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible Exchange Rates. ”

Written on: 16/06/2016 by NotHappy2016 (1 review written)

I came back to Vancouver from London & exchanged my remaining pounds to dollars. I found out later that the exchange rate ICE used is almost 20 cents lower than rates I researched on-line. Then on top of this ICE charged me $3.75 for commission. BS!… Read Full Review

Ice_Plc's Response to NotHappy2016's Review

Written on: 20/06/2016

Thank you for your comments.

I apologise that you are unhappy with our rates.

You should have been advised of the rates that were being applied at the time of the transaction.

Please can you confirm which branch you were at so that I can pass you comments on to the correct manager for investigation.

Kind Regards,

Sophie
Customer Service Supervisor.

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★☆☆☆☆

“Prepaid travel card is a disaster!”

Written on: 03/06/2016 by 328Munoz (1 review written)

I cannot stress enough the amount of trouble I have had with this company since day 1 of trying to order online. Despite all issues at the start I still persisted and decided to go ahead with taking all $3000 US dollars to America with me on this card. I was away for 5 weeks so didn't want to take all the money in cash. The first few days the card was working fine and then all of a sudden starting declining EVERYWHERE. I was 9 hours behind England so proved difficult to ring at a… Read Full Review

Ice_Plc's Comment

Written on: 20/06/2016

Thank you for your comments.

I apologise that you have experienced issues while using the ICE Travellers Cashcard and that you have not received the high level of customer service that we expect and pride ourselves on.

I have passed your comments on to management. However please may we ask that contact us directly so that we can investigate the matters fully.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“First class service”

Written on: 02/06/2016 by P.Stoker (1 review written)

Thank you so much I.C.E. ordering was so easy. I ordered my Australian dollars yesterday and they arrived this morning. The rate was the very best and no commission charges! I will be recommending you to everyone. I wish I'd of found you years ago...hassle free money exchange!… Read Full Review

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★☆☆☆☆

“Electoral roll”

Written on: 27/05/2016 by e111 (3 reviews written)

You have to be on the Electoral roll to get a card, this is insane, I recently opened a bank account AND a credit card AND a prepaid card account without providing any ID or documents, you know how, because those companies were operating in 2016 and did a soft enquiry on my credit report (aka identity check), but to say that I have to be registered on the electoral roll in order to get a card and they do NOT accept ANY other form of identification is both childish and insecure, people move from… Read Full Review

Ice_Plc's Response to e111's Review

Written on: 20/06/2016

Thank you for your comments.

I apologise that you are unhappy with our service.

We do have to follow policies and procedures that are in place to ensure that we comply with Anti-Money Laundering legislation.

Unfortunately this does mean occasionally that we are unable to sufficiently verify genuine customers, however there is no way for us to get around this as we cannot bypass the security checks that we perform.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“Top Service”

Written on: 21/03/2016 by tlWelch195 (1 review written)

Just received my Canadian Dollars ...a saturday delivery, very smooth transaction. Will certainly use again… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/03/2016

Ordered my Polish Zlotny yesterday expected to arrive 3 days later. Arrived next morning so very impressed with service. Not the best rate but good. Thank you very much… Read Full Review

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★★★★★

“excellent service with a smooth and quick transaction....”

Written on: 17/03/2016 by Shyannew454 (1 review written)

excellent service with a smooth and quick transaction. Will definately use again and recommend. Great rates… Read Full Review

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★★★★★

“Excellent company! Great service!”

Written on: 13/01/2016 by Holderya161 (1 review written)

I would strongly recommend this company. The currency rate was very good and I had received money the next day. And after I have to cancel my holiday I have no problem with exchange money in the same rate what I bought it. I am absolutely sure that I will use this company next time when I will be going on any holiday.Thank you very much!… Read Full Review

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★★★★★

“Exceeded Expectations”

Written on: 05/01/2016 by Larsonox264 (1 review written)

I was a bit sceptical at first using an online currency exchange service but ICE far exceeded my expectations. The currency arrived well before the delivery time and exactly as I had requested. I required currency in specific denominations, mainly due to the country I was visiting didn't widely accept large notes, and so I emailed ICE with my request after completing my order. They responded quickly and politely advising if possible they would do their best to meet my request. I was very… Read Full Review

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★★★★★

“Brilliant!”

Written on: 06/10/2015 by Waddell27 (1 review written)

I ordered a number of different currencies on a Monday and received them the next day. All currencies comprised clean crisp notes, securely packaged, with none torn or damaged in any way. I was most impressed by the fast and efficient service ICE provided and, without doubt, I will use the company again, next year. I have no hesitation in recommending them. Thank you ICE!… Read Full Review

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★★★★★

“Excellent and consistent service”

Written on: 01/09/2015 by KoenFraser (1 review written)

Always use ICE for my holiday money. Vey good rates and speedy delivery always… Read Full Review

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★★★★★

“Awesome Service”

Written on: 17/08/2015 by Spears201 (1 review written)

Ordered pesos on Wednesday, had them on Saturday. They notified me as soon as they were shipped with the tracking information. Would definitely use this service again. 5 stars all the way!… Read Full Review

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★★★★★

“Great Rate and Fast Service”

Written on: 14/08/2015 by Atkinson1993 (1 review written)

As a first time user of this service I have been extremely impressed with the online service. It was the best rate on all comparison websites and so easy to use. I was a bit wary about using a website for money exchange but needn't have been. Great rate and very fast delivery. Ordered on Sunday night and received money first thing on Tuesday morning. Even the denominations were what I wanted; mostly 50 euro notes, but also including 20s and 10s. I will definitely use again and would highly… Read Full Review

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★★★★★

“best rate ”

Written on: 24/07/2015 by owDowd173 (1 review written)

one of the best exchange can get,along with asda delivery i have always got next day because i order at lunch time a repeat customer last year and this year… Read Full Review

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★☆☆☆☆

“rip off rates”

Written on: 15/07/2015 by phiipmyers (1 review written)

I went in to change money at St Pancras Station ICE. There was no fixed display of their exchange rates and when I enquired was told that rate was 1.22 Euro = 1.00 GBP. I was a bit suspicious and asked the cashier what the bank rate was and she replied 1.22. She told me that there was no commission. I checked on phone and found that bank closing rate today is 1.427. I enquired again and she said that they are very transparent about rate and if I didn't like it i could go elsewhere. I went 50… Read Full Review

Ice_Plc's Response to phiipmyers's Review

Written on: 16/07/2015

Thank you for your comments,

I apologise that you were unhappy with the rates.

Your comments have been passed on to the relevant branch manager

Kind Regards,

Sophie
Customer Service Supervisor.

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Ice_Plc's Response to phiipmyers's Review

Written on: 17/07/2015

Thank you for your comments.

The rates at our St Pancras branch are comparable to rates offered at bureau de changes located within major International Stations and Airports.

Unfortunately due to the increased costs of operating branches within these sorts of locations the rates are generally lower than high street locations.

However we do offer very competitive rates via our website and certain click and collect branches.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“Buying holiday money”

Written on: 10/07/2015 by Curranfc429 (1 review written)

Ordered 3500 Canadian dollars, got the best rate and delivered the very next day. Very pleased with the service and delivery and will definitely be back in the future to use this service again… Read Full Review

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★★★★★

“Excellent”

Written on: 23/06/2015 by KizzyW (1 review written)

My first time ordering foreign currency online and I am impressed. The website was easy to use, rates were competitive and currency delivered in good time, in fact I ordered on a Sunday and received my cash on Tuesday.All in all a smooth hassle free transaction. I will certainly use again… Read Full Review

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★★★★★

“Always fantastic!”

Written on: 23/06/2015

Every time I have used ICE I have been very happy. Easy to use website, great rates and speedy delivery. Have recommended to all friends and family!… Read Full Review

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★☆☆☆☆

“Not fee free”

Written on: 16/06/2015 by Monica332 (1 review written)

Advertised as a fee free card this is miss-selling! Had to pay £4.75 to get the card as I only needed to load £300. The rate I got for the Euro card was not great compared to other rates available… Read Full Review

Ice_Plc's Comment

Written on: 18/06/2015

Thank you for your comments.

We do clearly state any charges that we make on our website. Our rates are also clearly displayed and easily comparable with other companies.

Kind Regards,

Sophie
Customer Service Supervisor.

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★☆☆☆☆

“Web site rubbish”

Written on: 23/05/2015 by Smith342 (1 review written)

Web site post purchase dosent work - emailed from web site twice and texts once no replies to either. Shoddy… Read Full Review

Ice_Plc's Comment

Written on: 29/05/2015

Thank you for your feedback.

I apologise you have had issues contacting us.

If you are still experiencing issues please call us or email us

Kind Regards,


Customer Service Supervisor.

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