ICE Plc Reviews - www.iceplc.com

★★★★★
4.7 / 5
94% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★★☆☆☆

“Beware of exchange rates.......”

Written on: 09/09/2014

We called Ice in advance of our holiday to enquire about ordering South African Rand and were advised that we could collect our currency at Edinburgh Airport. When we arrived at the airport we were advised that the rate was well below their online exchange rate as the 'Rand' was not one of their currency deals! This had not been explained in our initial call so we did not go ahead with the transaction but instead ordered our currency from Travelex and picked it up at Heathrow. As we were… Read Full Review

Ice_Plc's Comment

Written on: 15/09/2014

Thank you for your comments.

Our branch network and online delivery service are completely separate, therefore the rates do vary.

If the branch knew that you had been on our website then they should have informed you of this when you spoke to them and I apologise if this was not the case.

Kind Regards,

Sophie
Customer Service Supervisor.

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★★★★★

“Great service”

Written on: 03/09/2014 by azChoate44 (1 review written)

I was slightly apprehensive about ordering a large sum of Euros over the internet however i decided to chance it having read good reviews about this company, also their exchange rates were better than anyone else. I can only say I was really pleased with the service, currency arrived via special delivery within 24 hours and a query that I emailed to the site was responded to very quickly. I am very impressed and would certainly use again… Read Full Review

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★☆☆☆☆

“Call centre not open enough”

Written on: 30/08/2014

Travelling in the States. Card blocked. Found out Friday lunchtime when offices in UK shut. They are only open 10 til 1 on Saturday which is 2 til 5 in the morning for me. Not convenient. 24 hour helpline is only for reporting lost or stolen cards. No other help available. I have been charged for cash withdrawals and the rate of exchange is poor after their service charge is taken off. Use something else!… Read Full Review

Ice_Plc's Comment

Written on: 15/09/2014

Thank you for your comments.

We are currently looking at solutions so that we can have longer customer service hours for our ICE Travellers Cashcard customers.

Unfortunately although ICE Plc make no charges when using your card, some ATM’s and retailers may make their own charge. We do state this in the terms and conditions and the FAQ’s. These charges are completely beyond ICE Plc’s control and they would be levied with any card used at that ATM/retailer.

Kind Regards,

Sophie
Customer Service Supervisor.

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★☆☆☆☆

“Beware the limit in number of cash withdrawals”

Written on: 23/08/2014 by amWheeler29 (1 review written)

Buried in the terms and conditions is a limit of 15 cash withdrawals per month. We are travelling through 8 different countries in Eastern Europe with 5 different currencies so have used the Ice prepaid card to make smaller withdrawals near the end of the stay in each country so as not to have too much currency left. Two days ago the card stopped working in cash machines. Ice have limited contact hours so only found out today about the 15 withdrawal limit. There is nothing they can do to allow… Read Full Review

Ice_Plc's Comment

Written on: 15/09/2014

Thank you for your comments.

We do state the limits of the card in our terms and conditions and in the FAQ’s section of the website.

Although there is no way we can allow customers to go over 15 withdrawals per month, the card can still be used for purchases and some retailers will offer cashback.

Kind Regards,

Sophie
Customer Service Supervisor.

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Gcuk's Comment

Written on: 15/09/2014

My comment was to highlight the info was in t&c's. Unfortunately, the info isn't highlighted in your advertising and it is a major limitation. Stating many retailers allow cash back on my experience is nonsense. We didn't find one.

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★★★★★

“First time user for exchanging foreign money on line”

Written on: 14/08/2014 by 397MacLeod (1 review written)

After trying some high Street foreign currency exchangers and Holiday shops ,all being pretty poor rates I decided to try for the first time in my life using an on line currency exchange. I chose ICE because it happened to be the best rate of the day and all the reviews were very favourable and gave excellent feedbacks ,so I decided well why not try them ,so I did. I ordered £2000 of US dollars and was told it would be next day delivery by Royal Mail if I had ordered before 2.30 PM but I… Read Full Review

Carriecrowe's Comment

Written on: 30/08/2014

Yes front end service is good. But wait until you are overseas and want to use the card or have a problem and need help from ICE. Their opening hours make it near enough impossible to contact them if you are in a very different time zone.

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Tomos333's Comment

Written on: 30/08/2014

Well to be honest I NEVER use a card abroad only cash . its much less hassle by using cash and saves any bother such as you say. So this method I use I find, works for best for me . And thats what counts as far as I see it
If your method doesn`t work ,you either go somewhere where it will, or change your tactics is all I can suggest. But ICE worked for me and I said so accordingly.

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★★★★★

“Excellent!”

Written on: 31/07/2014 by Deanur273 (1 review written)

I cannot praise ICE enough. I ordered my travel money on Sunday, arranged bank transfer, confirmation received Monday, travel money received Tuesday. I cannot think of any other foreign exchange bureaux who offers this service from the comfort of your own home. I totally recommend ICE and will not hesitate to use this service again… Read Full Review

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★☆☆☆☆

“Delivery of card”

Written on: 17/07/2014 by York363 (1 review written)

Still waiting for my prepaid card after 12 days they wont answer emails. Reporting them to the financial ombudsman… Read Full Review

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★☆☆☆☆

“Poor call centres”

Written on: 10/07/2014 by Joshua436 (1 review written)

I used ICE travellers cash card. They block the card extremely often, and only have call centres that operate 9-5 UK time Monday to Friday, and a very short window to call on Saturdays. So if you´re travelling like I am, and can´t call at the right time, you can´t get your money and left in trouble abroad. Because of this, it´s useless as a travellers card - use at your peril… Read Full Review

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★☆☆☆☆

“Rip Off buy back rates”

Written on: 03/07/2014 by Kane1967 (1 review written)

Came back from holiday and requested buy back of unused Euros. They exchanged at 1.38 Euros to the pound when 1.26-1.28 is available elsewhere. Don't use them for this. No wonder they don't publish the buy-back rate on their website… Read Full Review

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★★★★★

“Delighted”

Written on: 27/06/2014

Although concerned about buying currency this way, due to the reviews, I decided to take the plunge. Money delivered before 10am the following day. Great service. Mixed notes, although less €50 notes would have been even better. Excellent communication and easy to use site. Would recommend and have no hesitation in using them again… Read Full Review

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★☆☆☆☆

“Mastercard not accepted in Santorini!!!!”

Written on: 19/06/2014 by 68Disgruntled (1 review written)

My husband and I were in Santorini for our honeymoon for 1 week. We used our prepayment card to pay for a sailing trip with no issues and then again to purchase a watch, again no problem. Then used card to pay for lunch and was told card was declined!We went to 5 ATM machines in Oia, all stating the same, there is a problem with your card! We had spent all our cash euros and were devastated. As this was on the Saturday ICE would not help via their help line as we had not lost out card! We… Read Full Review

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★★★★★

“100% Satisfied Customer”

Written on: 04/06/2014 by AlessandroPeach (2 reviews written)

With just 2 days to go before flying out on our holiday, I realised I needed to act sharpish to get my travel euros, so I read some reviews and chose ICE to fill my requirement. I'm so glad that I did, because I received my euros the next day by Special Delivery at 09.20am, happy days! Naturaly I was dubious about receiving my cash in time, but ICE had a shed load of great reviews for their next day travel cash service, add to this their really easy to use and uber-professional website, plus… Read Full Review

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★★★★★

“fast and simple money ”

Written on: 28/05/2014 by samuel-dickinson (1 review written)

great got my money fast all i needed to do was do a bank transfer and then i was done. the service was easy and disable friendly. not ideal for color blind people but was nice and easy to move around pages… Read Full Review

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★★★★★

“Great rate & arrived next morning”

Written on: 11/05/2014 by Griffithcq242 (1 review written)

This is the second time I have used Ice Currency and it will not be the last! Very easy to use website with excellent exchange rates -easily the best. If you order in the morning your currency will arrive Royal Mail signed for delivery before 1pm. So make sure you are at home! You will receive am email confirming despatch, A very good range of notes so I am delighted. Nothing to dislike and I was able to pay by debit card so card charges. Did it this way because I trusted the way the company… Read Full Review

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★★★★★

“GOT THE BEST RATE PERFECT”

Written on: 08/05/2014 by holiday002 (1 review written)

Arranged over the phone and simply set up a bank transfer and the money came the next day! No hidden costs so we will definitely use again. It was a large amount so we were quite nervous but it was simple and we got a great exchange rate… Read Full Review

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★☆☆☆☆

“BEWARE of Exchanging Currency through ICE International!!”

Written on: 08/05/2014 by Avonelle (1 review written)

I recently exchanged US $200. currency at ICE's counter at JFK airport for chinese RMB. I received just over $1000. RMB, of which $600. was counterfeit!!! Unfortunately, this was just before I boarded my flight and I only realized it was counterfeit when I attempted to pay the cab driver from the airport in Guangzhou. When I returned to JFK the following week, with receipt in hand and two witnesses as back up, they refused to refund me. I even attempted to report it to the Port Police, who… Read Full Review

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★☆☆☆☆

“Robbed”

Written on: 30/04/2014 by Hubbard172 (1 review written)

Got totally robbed by ICE Plc branch at Cancun airport arrivals. After leaving realised their rate is almost 30% worse than others… Read Full Review

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★★★★★

“Service,Service,Service”

Written on: 25/04/2014 by DaytonWooten (1 review written)

The service from ICE is amazing, I have used them for the last ten years or so and have never had any problems. I first bought with my debit card and then discovered about by using a bank transfer I could get more money and also no bank transaction fees. The web site is easy to use and return to each year it remembers you so no need to re input your details. on the odd occasion the site let me down, though it could have been my PC or broadband. I simply rang and had a very pleasant and speedy… Read Full Review

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★★★★★

“Cash in a flash”

Written on: 17/04/2014

First time that I've used the service, I was a little wary dealing with the unknown, I needn't have had any concerns the cash was delivered within 24 hours and at a much better exchange rate than was available through local banks. It was simple and easy to use and very efficient . I will definitely use again and recommend to family and friends. … Read Full Review

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★★★★★

“My first experience with ICE”

Written on: 15/04/2014

Being a very inexperienced Silver Surfer(actually,more a bald as a coot surfer)and never having bought currency on line you can imagine what a buttock clenching venture this was.I first checked loads of sites to compare exchange rates and ICE was the top rate.So,I thought, what part of the service might be missing .But no,they agreed to give me free next day delivery by Secured Royal Mail.They gave me a sensible selection of Euro notes.Well who wants to by your first coffee with a 100 Euro… Read Full Review

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