I had been dithering for a while over whether to buy from a more expensive supplier or from a cheaper website like Wood and Beyond. In the end the difference in price swayed me and I bought the Select Smoked Oak 20mm. The purchase was easy and the delivery was as promised (hence 2 stars). Unfortunately the quality was not good enough. I bought "Select" oak but the wood was very knotty and the knots had been filled with a very unnatural-looking orangey-beige resin. Of the 5 boards in the box we opened, I would have been happy to lay just one. We paid to return the entire order at our own expense as obviously W&B refused to pay. However, they did refund us promptly after the return. In the end we did go for a more expensive supplier and the quality was better.(As an example, the floor we bought was classified as "Millrun", ie. mixed grade but to me no board has looked as knotty as the "Select" from Wood and Beyond). One final thing: even if you are happy with Wood and Beyond, don't buy stair nosings from them - they charge £32 each when you can get identical ones elsewhere for £10.

I ordered over £500 of goods. They failed to deliver one of the items I ordered and then tried to tell me that I had received it without checking that the delivery note did not detail the items. The customer service representative was rude and belligerent as was her manager who did nothing more than offer me a refund. When you are managing a project and you order goods you expect them to arrive. This delayed the job and caused many problems. I would never use them again..