Wood N Beyond Reviews - www.woodandbeyond.com

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★★★★☆
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Latest Reviews

★★★★★

“A great range of products and terrific service”

Written on: 13/07/2014 by ueTorres263 (1 review written)

When I visited the showroom I found the team to be really helpful - full of friendly advice but no hard sell. The product range was great, and I bought nearly 100 sq ft of lovely dark engineered oak flooring. The service was terrific throughout the whole process, from browsing wight through to after-sales. The lovely man in charge of my order constantly went the extra mile to be flexible and helpful. He was always delightful to deal with and very efficient when I asked various specific… Read Full Review

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★★★★★

“Oak Reclaim Brown Flooring”

Written on: 08/07/2014 by oliviacobb (1 review written)

My husband promised me some 5 star luxury for my birthday, but little did I know that he'd take me away to a hotel for a week and create a whole new boudoir for me at home while we were away! He organised everything pretty much in secret and one of the biggest suprises is that he's even installed under floor heating in my new bedroom and bathroom suite. He knows the style I like inside out and he couldn't gave it more perfect. The furnishings are all old oak and the soft furnishings all fade… Read Full Review

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★★★★★

“Red Balau decking”

Written on: 07/07/2014 by Oli_Stone (1 review written)

I want to rave about my Red Balau decking boards that have now been installed around my hot tub. I'd been looking for a decking solution for a while, but because my space is long and narrow, I specifically wanted a wide board option. I love warm coloured woods and these 19 X 140 Red Balau boards are just perfect in every sense of the word. They look so classy and cost a whole lot less than I had imagined. I've been a bit creative and have laid them running along the length of the space I have… Read Full Review

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★★★★★

“We love our new floor ”

Written on: 06/07/2014 by GloriaSue (1 review written)

I've been on the lookout for a new black floor for a while . I stumble over Wood and Beyond's website and saw that they had a few black options that seemed to be quite approachable .Anyway I called Wood and Beyond and the guy helped me with the order. I received the floor a few days after and I had it installed by my fitter. I plumped for the engineered oak flooring which has got a really authentic look and because my house is really sunny the uv filter is a huge bonus. All these come at a… Read Full Review

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★☆☆☆☆

“Discriminatory Delivery charges”

Written on: 01/07/2014 by Fergberg (1 review written)

I am being charged £95 delivery. I expected a highish delivery charge but assumed it was proportional to distance. Wrong! I looked on their site and it says "Free Delivery orders over £499" which mine is. When I looked at my Shopping Cart, it lists "Reasons to Buy from US" and categorically says Free Delivery over £499. No exceptions listed. But, the truth is I, in Scotland, am being charged £95 whereas my English equivalents are getting delivery Scot free ironically. This is arbitrary and… Read Full Review

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Woodandbeyond's Response to Fergberg's Review

Written on: 08/07/2014

With regards to the information of the delivery fee: there is no misleading omission made by Wood and Beyond, which would fall to disclose the delivery charge in the buying process, as it is clearly stated on the main page of the website “Free delivery…..EXCL. Cumbria, Cornwall, Devon, Scotland”. All claims regarding delivery are accurate and clearly exposed and qualified and when needed (applied for this case). For instance, it is stated very obvious on our home page £95+VAT for Scotland delivery. Besides, all our prices are supported by material facts, due to the mileage policy. Therefore, all the exceptions from the “Free Delivery” line are INDICATED to any buyer from the earliest stage of the buying process.
Lastly, Wood and Beyond is a company which provides accessible prices to the “average consumer” and ensures customer services of the highest quality with plenty of alternatives, both, for all our products and for the services we provide.
We try to assist all our customers in the process of taking a fair transactional decision based on transparency and full material information regarding the customer’s options, and also we try to do our best in order to support them in choosing the most suitable delivery/product option and to make sure that their consent is not vitiated by any error or duress.
Thank you
Wood and Beyond

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★★★★☆

“good quality solid oak hardwaxed oil ”

Written on: 25/06/2014 by LeoAlmeida (1 review written)

This solid oak flooring is a complete bargain! I have been looking for a wood floor for a long time. I had a horrible old carpet that I wanted rid of,but I wasn't prepared just to plump for any old flooring and my spend was on the tight side .it's because of this that i decided to buy online. I order samples from a number of online suppliers.Some didn't turn up and others weren't great quality.the sample from Wood and Beyond stood out for it finish and quality.Add to this ,the fact that when I… Read Full Review

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★★★★★

“Solid Oak Flooring - Brushed and White Varnished”

Written on: 24/06/2014 by JaneWatson (1 review written)

I'm dropping you a line to say how pleased I am with the white varnished solid oak flooring you've delivered today. I've been looking for a sun-bleached, seaside look floor for my spare bedroom for what seems like an eternity. On a tight budget and it only being a spare bedroom [even though I also use it as my home office], I didn't want to spend a fortune, but I knew the look I had in mind, so didn't want to compromise too much either. I wanted the whitewashed look but because I work from home… Read Full Review

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★★★★☆

“Wooden flooring”

Written on: 23/06/2014 by RobHunter (1 review written)

I was recommended Wood and Beyond by one of my friends. I ordered a sample of the UK grey 15/4 by 190, on their website and received the sample after 1 day! The wooden flooring had a fantastic colour that I haven't seen in any other companies. So I called Wood and Beyond and placed an order. The lady who helped me was really helpful, and managed to answer all of my questions. I have installed the floor over the weekend and it looks amazing, it truly changes the whole look of the house! Thank… Read Full Review

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★★★★★

“Fantastic flooring”

Written on: 22/06/2014

I ordered engineered Sunny White wood floor.it arrived much faster than i expected .my contractor was fitting the floor on the third day !As for the product,it looks very good,colour matches with my kitchen cabinets and it was very easy to fit . it was the best available item on the market for my budget and i am very pleased with the quality . would highly recommend to my friend and family… Read Full Review

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★★★★★

“Natural engineered oak flooring london grey uv oiled”

Written on: 03/06/2014 by Victormarney (1 review written)

I've been looking for floor for what seems to be forever and I couldn't track down what I was looking for anywhere. I knew the colour of grey I wanted but it didn't seem to exist. Then I stumbled over the Wood and Beyond London showroom about 6 weeks ago. The guy there really understood what I meant about my obsession with the "right" grey. He showed me two different greys and although both were close to what I wanted, I knew immediately that this London grey was just what I'd been searching… Read Full Review

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★★★★★

“Good competitive price, excellent value for money”

Written on: 02/06/2014 by epOgden370 (1 review written)

I spent nearly two months looking for my flooring, I received many samples from different suppliers and I liked Wood and Beyond's price and colour of the brushed white oil oak engineer floor. The quality looked good and the price was very competitive. I placed the order and it was delivered within a few days. My builder arranged all the installation for both the ground floor and the first floor at my house.I am very happy of the results and I keep recieving a lot of compliments from friends and… Read Full Review

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★★★★★

“Oak engineered flooring sunny white”

Written on: 31/05/2014 by AmyDaniels (1 review written)

When I was looking for a new white engineered flooring, I didn't know where to start from. Luckily, I got a recommendation from a friend to check out Wood and Beyond. I called to get some advice about their products and prices. I must say, the customer service was very helpful, and I was really surprised how responsible the prices were!! Five days after placing my order, I received my lovely Sunny white floor. I never imagined it will look that great, best value for money!! I will surely… Read Full Review

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★★★★★

“Coffee chic natural engineered oak brushed flooring”

Written on: 29/05/2014 by amanda-grant (1 review written)

I'm keen for everyone to know what a great experience it has been having my new floor supplied by Wood and Beyond. I'm a single mum amd i'm on a tight budget. I decided to treat myself to a new floor this spring and plumped for the coffee chic natural engineered oak brushed option because it was on budget and looked really authentic. What I really like about it is the finish. You can see the grain really clearly and it looks just like solid oak. I couldn't be happier. Before ordering, I took… Read Full Review

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★★★★★

“Prompt delivery, good product”

Written on: 29/05/2014 by keren254 (1 review written)

I would definitely recommend Wood and Beyond. The order samples arrived prompt, after I got the samples I made the order, the floor arrived after 3 days.I had my fitter to install the floor and everything looks amazing!The color of the floor matches my kitchen exactly as I wanted… Read Full Review

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★★★★★

“great company to work with”

Written on: 28/05/2014 by adamr57 (1 review written)

Just wanted to express last experience with this company. As a builder i had to order about 100 M2 of flooring for the following week. After i have ordered samples from them (arrived in two days time) i placed an order. The floor arrived after only 3 days and was just as the samples i had. No doubt as from where im going to order the floors for my next job. the price was very competitve and the service a got was flawless… Read Full Review

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★☆☆☆☆

“"Terrible Company - Beware"”

Written on: 22/05/2014 by AshleighHunter (1 review written)

I ordered a sample of Wood and Beyond's Paris Oak 14mm/3mm engineered oak flooring. The sample was lovely, just what we wanted, 14mm plywood base with 3mm of oak plank bonded to the top. I ordered 120sqm which arrived as planned. However, when my builder insatlled it in one room, to my shock and horror, I realised that what had been supplied was completely different to the sample. The finishing was very poor as was the fitting, it left a lot of gaps and looked awfull. I contacted Wood and… Read Full Review

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Woodandbeyond's Comment

Written on: 08/07/2014

We are very sorry that our product didn’t meet the customer’s expectations. Therefore, due to these particular cases, we allow all our customers to make a return of the flooring previously bought, which are a subject to our Terms and Conditions, and also to our Delivery and Return Policy. Therefore, due to the fact that the full satisfaction of all our customers is a priority to us, we allowed this particular customer to return all the unused and unopened flooring boxes, and subsequently, we fully refunded him.
Furthermore, all our samples are cut from the products we actually sell, so the customer would have a clear idea of thickness, width, quality and the approximate aspect of the product. However, the intensity of the color variation between the planks, and the wooden knots are due to the chosen grade (rustic natural, select, or prime), and to the fact that this is a natural product.
Lastly, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you
Wood and Beyond

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★★★★★

“Wood and Beyond Deliver way beyond expection”

Written on: 17/11/2013 by oneandahalf64 (1 review written)

We have just finished having our new wood floor installed. we can not believe how easy this whole process has been. from beginning to end, you guys at wood and Beyond have beside us all the way, making sure we made the right decisions and make making the ordering process really straightforward. Even your delivery team was a pleasure to deal with. not only have we got a much better floor than we ever dared imagine for the money we had to spend, it has completely hassle free from the go… Read Full Review

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★★★★★

“thanks for a fast reliable service”

Written on: 12/11/2013 by kerenb (1 review written)

we were recommended to go to wood and beyond by our builder after the first company that we went to let us down. we are so happy we did! the flooring is great quality, the price is really good but more importanly they delivered it on time and had such a good customer service… Read Full Review

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★★★★★

“grate flooring ”

Written on: 12/11/2013 by gstrass (1 review written)

We’ve just finished a new build and had really hoped to track down chevron flooring for the hallway, but had convinced ourselves it would be well outside our budget. Not with Wood and Beyond! We chose your Prime Engineered Chevron UV Lacquered flooring because not only was it such a good price, but it also came with a hardwearing lacquered finish and the bonus of a UV filter. Our hall is south facing and gets the full effect of the sun from the glazed doors we’ve chosen, so the UV filter… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 07/11/2013

I ordered over £500 of goods. They failed to deliver one of the items I ordered and then tried to tell me that I had received it without checking that the delivery note did not detail the items. The customer service representative was rude and belligerent as was her manager who did nothing more than offer me a refund. When you are managing a project and you order goods you expect them to arrive. This delayed the job and caused many problems. I would never use them again… Read Full Review

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