Wood N Beyond - www.woodandbeyond.com

Wood N Beyond - www.woodandbeyond.com
★★★★☆
4.2
80.0% of users recommend this
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Latest Reviews

“Problems with payments ”

★☆☆☆☆

written by DrakeChoate292 on 05/12/2017

Had a fabulous service with the samples. However since then it has been disastrous. The website had a fault and didn't include underlay. Then their system rejected the payment but still deducted my card!! Spent ages proving it was me including time on the phone to the card company and also sending screen shots of my statement. Eventually they agreed to refund but still waiting to see when it comes through. More than happy for anyone to contact me.

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“Poor service”

★★★☆☆

written by nickcobb on 22/03/2017

I had a fairly good experience in the store, but it went downhill from there. The original delivery didn't arrive on the day agreed, the logistics company said the label had fallen off my pallet and there was no way of tracing me or my address. I'd taken the day off work to receive it so it wasn't good, I found the logistics company less than sympathetic -hard to deal with. When the delivery finally came, the driver had lost the invoice so I couldn't sign it off. When I did later check some of the packages, a few of them were damaged at the ends, the flooring was split and chipped. The packages of flooring were very poorly wrapped -there is no end protection. I called Wood and Beyond who noted my complaint but had a 48 hour delay on processing complaints/ queries after sale. I found that strange as I could have bought more flooring immediately, but not got a service response. Two days later W&B got back and offered some replacement flooring, I received a smaller pack (some of those damaged were long boards) I mailed back to request a long board replacement but received no reply. I wouldn't use this company again.

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“WOOD AND BEYOND - TERRIBLE COMPANY”

★☆☆☆☆

written by 439Davenport on 06/07/2016

Wood and Beyond have Terrible Customer Service. They did not have the specification of timber I ordered but charged my credit card anyway. Offered to send a cheaper alternative & would refund the difference. THIS HAS NOT BEEN DONE. WOOD AND BEYOND DO NOT REPLY TO EMAILS (I've sent 4 without reply) and they do not return phone calls. AVOID WOOD AND BEYOND!!

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“Avoid this supplier!”

★☆☆☆☆

written by PeterJohnBates on 25/02/2016

I cannot emphasise enough how shocked we were at both the service and nature of this supplier and the effort they made in an attempt to deceive / bully us into accepting wrongly delivered flooring! Having visited their showroom we placed a large order of expensive engineered wood flooring. As they had no samples we took photos of the display board, comprising 3 long planks with the name and code number placed at the top. We had to pay the full cost prior to delivery. They delivered the flooring some 10 days later which looked nothing like that in the showroom and had the appearance of a very cheaply finished product, therefore, it was turned away. I immediately contacted the office thinking it was a simple mistake on their side and was told that I was wrong to have turned it away as they had delivered the right product and would have to pay. Nothing I said or wrote to them was acknowledged and they continued aggressively to accuse me of being wrong. I said that I would come into the showroom the next day to discuss the variation. When I arrived a new display board of 3 planks had been made using the wood from the rejected delivery with the old code number at the top! I asked to see the manager who whilst looking at the new display board and several photos taken of the (hugely different) original, some 12 days earlier, denied any differences! He shouted at me to leave the showroom and was very insulting. At this point they stopped communication with me and I think it is only because I stood upto them and threatened to contact trading standards, the office of fair trading and the police for 'deception' that I got my money back 10 days later. We cannot be the only people to have suffered the bullying / criminal tactics employed by Wood and Beyond!?

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“Wood Quality not 100%”

★★☆☆☆

written by 457Davenport on 01/09/2015

I had been dithering for a while over whether to buy from a more expensive supplier or from a cheaper website like Wood and Beyond. In the end the difference in price swayed me and I bought the Select Smoked Oak 20mm. The purchase was easy and the delivery was as promised (hence 2 stars). Unfortunately the quality was not good enough. I bought "Select" oak but the wood was very knotty and the knots had been filled with a very unnatural-looking orangey-beige resin. Of the 5 boards in the box we opened, I would have been happy to lay just one. We paid to return the entire order at our own expense as obviously W&B refused to pay. However, they did refund us promptly after the return. In the end we did go for a more expensive supplier and the quality was better.(As an example, the floor we bought was classified as "Millrun", ie. mixed grade but to me no board has looked as knotty as the "Select" from Wood and Beyond). One final thing: even if you are happy with Wood and Beyond, don't buy stair nosings from them - they charge £32 each when you can get identical ones elsewhere for £10.

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“Excellent price and quality”

★★★★★

written by Goara on 25/05/2015

I refurbushed my kitchen and bought flooring and a wortop and i can say that im very happy with the finished product i was worreid at first that my underfloor heating wouldnt go through but its actoully perfectly compatable with flooring, plus the fitters of wnb fitted everything in less then two days abd gave me a fair price aswell.

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“great all round service”

★★★★★

written by on 23/05/2015

I purchased Paris white hardwood flooring a month ago and I'm very satisfied with the finished product they also install the flooring and the stairs and leveled out the floor since I had some leveling issues with the previous floor, Couldn't ask for more great stuff.

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“great company”

★★★★★

written by SzandraR on 22/05/2015

I recently come across the site as I was looking to order a good quality wooden floor for my new house. I was amazed by the prices so I ordered a sample and I have to say the quality is just exceptional. I was very satisfied with the customer service as well. I would definitely recommend this company to everyone who is looking for a good quality for great price.

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“Do not trust this company! Liers”

★☆☆☆☆

written by Fionaestella on 19/05/2015

I called this company on three occasions asking if the engineered timber flooring was FSC and they told me that all their products are FSC rated and to look on their website for the certificate. It transpires once i asked for proof on email that the product was not FSC. Do not trust this company, they are liars.

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“We like it”

★★★★★

written by Kiana273 on 11/04/2015

We had 5 worktops of Solid Oak prime from Wood and Beyond. This is looks great. we had to oil it ourself, but all the cutting made by them as per our requirments! We are very please with the outcome and surly will buy again on future. Well done to Wood and Beyond.

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“Very pleased with our new floor”

★★★★★

written by on 10/04/2015

We recently purchased flooring for our new house and now it has been installed I feel I should write a review and extend our thanks to the whole Wood and Beyond team for their excellent products and outstanding service. Will recommend!

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“Outstanding service and products”

★★★★★

written by SIABARDHI on 11/03/2015

We would like to express our gratitude to Eshed & team at Wood N Beyond, we received an excellent customer service from the beginning and the floor ordered (Oak Solid UV Lacquered 20*160*500-2000) has received many compliments already. After visiting many showrooms, we fell in love with the floor and we are glad we made the right choice. The whole experience has exceeded our expectations. We placed many small orders after that and there were always dealt with promptly and in a very accommodating way enabling us to continue working with our fitters with zero hassle. We have already recommended your services to our friends and colleagues and we hope we can put some business in your way. Many thanks and keep up the good work!! Silvia & Fran N10, London

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“great value and excellent quality”

★★★★★

written by antonnnnnn on 09/03/2015

The fitter finished the fitting of the floors and everything just looks amazing! My friend highly recommended them. And I am so happy I followed her advice. At first we ordered a few samples online and ended up choosing the double white finish (very stylish :)). They delivered 2 days after we placed the order - I must say their excellent reputation did not fail and my floor looks so good!

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“Amazing floor”

★★★★☆

written by HailieWalsh on 08/03/2015

I ordered my floor after I spent few weeks looking For my floor . I visit woodandbeyond showroom And stuff were very helpfull and help me to choose My floor , I got the floor few days after as promise. The floor have been fitted and I am happy of the results! I highly recomming this company.

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“Stress free service ”

★★★★★

written by MichelleLaBell on 06/03/2015

After carefully looking for reliable yet affordable supplier I found these guys. Gave a quick visit to their showroom and ended up placing an order online over the weekend. They called be back first thing Monday morning and the flooring was with us by Wednesday! Amazing service and best prices I could find - with the stress around refurbishing the house they were just amazing and stress free

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“Very good quality and price”

★★★★★

written by uiAshby465 on 19/02/2015

They was reccomended from my best friend as i needed to change the old carpet from my living room and dining room. All the services was quick from buying until fitting. I was in to the showroom i choose what i like it all the staff from there it was very nice and very professional. Alll has hapened very quick, second day the fitter has call me he come to measure to explain me what i need and how much i need after somebody from the office has call me i pay for the flooring and 3 days later i had the flooring delivered and and they start the fitting. I can say everithing was perfect the guys was very nice and i didn't realise in less than a week i had the flooring in my house. VERY GOOD SERVICES I will recommend to all my friends.

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“very good service and quality floor”

★★★★★

written by Melodyv392 on 10/02/2015

I was recommended by my brother who bought his floor 6 months ago. I got my floor fitted now and it looks stunning. I also was very well advised and serviced by wooden beyond staff, i recommend this company.

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“Best woodfloor ever”

★★★★★

written by Conann2004 on 08/02/2015

Hi there, I will start to say that a buy 120 sqm of engineering woodfloor oak natural grade from wood and beyond around two weeks ago. The services was great from buying until delivery with no stress and everything perfect. I'am a wood fitter for more then 20 years but this woodfloor has impressed me. It was so easy to fit perfect coulor no problems at all. They had all the accessories in stock so I didn't need to go at another shop to buy it. It was the first time when I buy from them but it seems we know for a long time, all the staff very friendly. From now on a will recommend all my clients to buy from them. It was a pleasure to do buisness with them. Kind regards

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“Nice Floor”

★★★★★

written by shaq34 on 07/02/2015

I have order 5 free samples as my wife could not decide which one to go with. Customer service was very helpful and I got them all pretty quick. We got the floor which looks very good and we are happy. My only comment is the driver. He was not very helpful- but finally we manage .

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“Buyer Beware of Wood and Beyond. ”

★☆☆☆☆

written by Geovanni419 on 15/01/2015

I ordered 120m2 of 5mm brushed and oiled engineered wood from Wood and Beyond. The sample looked great. The sample warned me that the colour would vary and there would be sound knots. OK with me. However when my builder opened the boxes to fit it after 2 weeks (the wood must be left for one week and that fell on Christmas Day so he started after the holiday period)he noticed several ugly patches of resin (some were 7cm in diameter!!!) - see supplementary note below. The first room he did was 42m2 and less than 10% was wasted, so we thought we would have enough to finish our project.(I had ordered a 10% excess) When he did the second 42m2 room he found another 30m2 of the wood was unusable. At this stage I called the company.  After sending a photo they replied to me that resin is normal in their product and it was mentioned somewhere on the website. However, there was no mention of it on the warnings included with the sample I received. It was not easy to see on the website. Even though I had spent 5 hours repacking the boxes and sealing them I was now no longer allowed to return the wood because more than two weeks had passed since I had bought it. They claim it is 'best quality wood' However, even the resin is poor quality as it has air bubbles in it. As the wood is clearly faulty in my opinion and not representative of the type of quality they claim it is on the website and not fit for purpose or free from minor defects I feel I am entitled to a remedy from Wood and Beyond. In my opinion the seller of the goods is in breach of contract and even though the company appears unaware of the law I will not rest until I have my rights. I have also noticed that I was not offered to review the product on their site at any stage. I have asked via email to be able to place a review on their site but the email remains unanswered twice. My recommendation is buyer beware and chose a different company. Supplementary note - 19 May 2015I had not realised that the wood would contain any resin before it arrived. If I had known that I would not have bought it. 'Natural' to me means natural and not containing a man made wood filler. It was not mentioned on the sample that I received and indeed no wood filler was in the sample. Mention was only made of colour variation and sound knots which suggested real wood. The 'sound knots' had fallen out and were replaced with wood filler which, in my opinion, contradicts the label on the sample that stated 'sound knots' because, to me, that means they were complete. If you search the website in detail you will see that it mentions wood filler but I was not aware of any wood filler when I purchased the wood. I did not read every word in the website. But I did study the sample and the warning label on it. Indeed, I feel that the label on the sample was misleading. I think it is important other people are made aware of the possibility of the presence of man made wood filler in the natural wood. I have asked them to put a warning on the sample so people know what they might get before they buy. They will not do this. The words are hidden in the large website. I was not someone looking for a cheap product: I have natural marble In my hall and kitchen - imagine if a plastic filler had been used there.

Abc593's Comment

Written on: 14/08/2015

Which of their engineered products was this? It would be useful to know.

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