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Written on: 25/04/2016
I have been dealt with one of the online agent i forgot the name, he dealt with me very professionally and he solved my problem with in a day. As I couldn't go on to the day I was supposed to but he changed my flights on my request and I somehow managed to go to my home. Thanks… Read Full Review
Written on: 01/04/2016 by Luzw359 (1 review written)
I have been using dwtl for the past two years and the service was ok but this time,it was full of disappointments, worries and lack of communication between staff.The Lady that answers phones is like she doesn't have a clue of what she is doing. she can't even answer basic questions and i missed my flight because of that, they don't tell you extra charges until you have booked your flight.. The sales assistant was helpful… Read Full Review
Written on: 30/03/2016 by George098 (1 review written)
AVOID AVOID AVOID travelling with dwt!!! I had a return flight and they cancelled my return because they use third and fourth travel agents outside UK to do their bookings! hence there is no gurantee that your flight is fully confirmed. I went through so much hasel, grief and sheer worrying that I might not be able to get back to UK. Their staff are all asians but use fake christian names to pretend that they are an all English company! and most don't even speak proper English! I strongly… Read Full Review
Written on: 06/03/2016 by Loveko136 (1 review written)
Very helpful and competitive prices, I've recommended them to several friends. The only problem I had was printing the E-ticket it wouldn't print from email and when I did manage to print the font was too small to read… Read Full Review
Written on: 29/01/2016 by joy19 (1 review written)
He seems to be the most reliable one around. Other people mostly hang up on you and leave really rude and dismissive replies when they aren't dealing with your case. Would initially go back to them to make future bookings but the appalling attitude some of the other customer service officers have are completely off-putting. I highly recommend that the company train and access them better… Read Full Review
Written on: 31/12/2015
Tried to book tickets online initially after receiving an email from DWT offering cheap flights. Discovered I couldn't book the flights online so called DWT and was told that the price in the email was an online price only and was then offered tickets which were considerably more expensive, which I declined. After a number of phone calls from Salman offering tickets at lower prices, I was eventually offered tickets at the price just slightly higher than I initially saw, which I was happy… Read Full Review
Written on: 30/11/2015 by CSimon (1 review written)
I waited too long for my flight tickets, and I have never booked through this process before. If it wasn't for him I would have cancelled my booking with dreamworld. He is honest and sincere, and gave me complete confidence that I would be getting my tickets. I really appreciate his help and thank him for ensuring my tickets were sent to me… Read Full Review
Written on: 17/11/2015 by McKayel460 (1 review written)
What a great experience with Dream World Travel. The overall experience with this travel agency is quite good. The agents were pleasant and supported well during the bookings. They offered us good packages according to the needs some were cheap and most of them were luxurious too. Even though they took so long to find me the best fares but its okay services… Read Full Review
Written on: 04/11/2015 by AniyahVogel292 (1 review written)
I wrote a previous review for Dream World about how I booked a flight with Etihad and was not given etickets and subsequently told to wait again and again, all the while watching the price go up. I contacted the airline who confirmed the reservation was cancelled by them (as they were not paid by Dream World). Many phone calls later, I was eventually offered alternative flights on KLM with similar flight times and on the same dates. I spoke to someone called Ali who seemed very switched on… Read Full Review
Written on: 05/11/2010 by ryhiroki (1 review written)
Regarding to the problem I have with dream world travel limited. I got the phone call back from Omar to apologise and explain the reason of the delaying is due to his many works commitment. That why he couldn't send me ticket straight away yesterday.
However, he solved the problem very quick and sent me e-ticket which I have confirmed from the airline.
In my opinion,this problem occur partly because I was panic and worried about my ticket.
Generally,this company has nice staffs,everyone polite… Read Full Review
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