Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
90
76% of users recommend this
? Ask our helpful community of experts about this product or company
Dream World Travel - www.dwtltd.com - Ask a question now

Media Gallery for Dream World Travel - www.dwtltd.com

Dream World Travel - www.dwtltd.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“messed about +++”

Written on: 15/08/2016 by DrOliverS (1 review written)

Booked in Feb. to fly to south Africa in July. Chose to go via Frankfurt rather than direct, good saving and very short stop over. Chose not to go via Istanbul even though cheaper Had booked hotels trips etc. All worked around meeting up with our son working out there. After lots of trying to contact them near the time was told had to change to Swiss air via Zurich. they looked ok so agreed. then looked for them on line 10 days before and said they had been cancelled. Phoned again. This time… Read Full Review

Report this review
★☆☆☆☆

“AVOID!!!!”

Written on: 10/08/2016 by ELI5- (1 review written)

I bought my ticket 3 month earlier but they booked the wrong one. I asked to change it because it was not what I asked for. But they ignored my e-mails a lot. I called many times to ask them like "please correct the wrong flight". and they said it was their mistake so they could change it with no extra fee each times, but it ever happened. Finally I asked "please cancel everything because you can't correct the wrong flight" and they said "actually this ticket is not allowed to cancel so your… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BOOK FLIGHTS WITH THIS COMPANY”

Written on: 06/08/2016 by RFE1 (1 review written)

I have had a similar experience to many others on this Forum. TAKE MY ADVICE, DO NOT BOOK ANY FLIGHTS WITH THIS COMPANY (which has its UK base in Ealing Broadway, London). I booked a flight from Manchester to South Africa in March 2016. One week before departure date in July 2016, Dream World Travel said that they could not honour the original contract and tried to make me pay extra for other flights, plus change my travel plans. I refused and demanded a refund, which took ages to come through… Read Full Review

Traveller39's Response to RFE1's Review

Written on: 16/08/2016

i'm having similar problems.. what further action can we take? i;m prepared to go as far as we can..

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“bought tickets (Birmingham to Tunis 09/08/16 to...”

Written on: 31/07/2016 by John163 (1 review written)

bought tickets (Birmingham to Tunis 09/08/16 to 02/09/16) from “Dream world Travel “and I received confirmation about it. I called them before I paid ticket online and asked for the price found 1754 and said yes, it is correct and go head for it and I paid it and called them to ask received money and they said received it, I received an email from them for confirmation about it. I told my children it is everything ready now and them happy about it. But after 30 minutes I received call said… Read Full Review

Report this review
★☆☆☆☆

“worst experience ever!”

Written on: 27/07/2016 by Moniqueta (1 review written)

We went through Momondo,we booked 3 months before, 3 tickets 2 adults and one child. In the first receive they charge my son like adults, my son's price was the same like us, but we didn't give big deal. when we went to airport to do the check-in, they couldn't find us in the system and they said that my son was registered as an infant not as a child that's suppose to be. And they said us to call agency to change it, we call them and they said that the ticket we bought for our son was infant… Read Full Review

Report this review
★☆☆☆☆

“DO NOT TRUST THIS COMPANY”

Written on: 23/07/2016 by Corey288 (1 review written)

I am supposedly booked with this company to travel from Manchester to Sydney in November. After taking my money, they have failed to make a reservation with the airline company but instead have given me two reference numbers. They are now refusing to answer my phone calls. I have checked with the airline who confirmed that there is no reservation. They are not ABTA bonded and the ATOL certificate is only of worth should they go bust. I shall now be seeking legal advice… Read Full Review

Report this review
★☆☆☆☆

“Poor customer service”

Written on: 22/07/2016 by 326Lyons (1 review written)

Very rigid, non cooperative and very bad customer service. Do not buy tickets from DWT… Read Full Review

Report this review
★☆☆☆☆

“Non cooperative”

Written on: 20/07/2016 by Adam51 (1 review written)

Very poor customer service. Non cooperative and very rigid in after sales service… Read Full Review

Report this review
★☆☆☆☆

“WORST EVER BOOKING EXPERIENCE”

Written on: 18/07/2016

I BOOKED 5 FLIGHT TICKETS TO LOS ANGELES IN DECEMBER 2015 FOR TRAVEL IN MAY 2016. ONE WEEK BEFORE FLIGHT I GOT EMAIL TO SAY TICKETS CANCELLED, NO EXPLANATION AND NO OFFER OF ALTERNATIVE FLIGHTS. I WAS FORCED TO REBOOK USING A LOCAL TRAVEL AGENT AND COST ME EXTRA £1600! TOOK WEEKS OF HASSLE TO EVENTUALLY GET REFUND FOR ORIGINAL TICKETS AND MY REQUEST FOR COMPENSATION HAS BEEN COMPLETELY IGNORED. HOW ON EARTH CAN THIS HAPPEN, IF IT WAS ON A REGULAR BASIS THE TOTAL TRAVEL INDUSTRY WOULD COLLAPSE… Read Full Review

Report this review
★☆☆☆☆

“Catastrophic Experience”

Written on: 15/07/2016 by FreeMarkets (1 review written)

I booked a domestic one-way flight in China with them. I soon received two emails. A short booking confirmation that showed the correct flight booked, and a second email with an invoice for a flight to Indonesia. They mixed up the airport code of our target city (Chongqing) and that of Jakarta. Then, a few days later, they wrote me another email in terrible english that explained that they were unable to book the flight, and apparently issued a refund. I am already waiting for several days now… Read Full Review

Report this review
★☆☆☆☆

“Poor Service”

Written on: 29/06/2016 by Molly426 (1 review written)

I booked a ticket , I had recived a pdf with a ticket number , I asked to verify that this was my booking number was told that this was my ticket , it was my booking number too book in at the airport, lucky I turned up early to make sure if there was a issue I could try and resolve . If they had explained that this was the booking confirmation and not a ticket might be a different review after asking them three times and referring me to the airline . I think that if they spent a few more… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BOOK”

Written on: 21/06/2016 by lovecookies (1 review written)

Booked the flight for elderly relative. After reading reviews decided to cancel. Was advised will get refund within 3-5 working days. Cancellation charge of £75 applied. Finally got refund after 6 weeks waiting, many emails and only after I frightened to start legal action. I would not recommend this company… Read Full Review

Report this review
★☆☆☆☆

“Rip off”

Written on: 13/06/2016 by Morris20469 (1 review written)

Wouldn't even give one star! Customer was very poor. Incorrect booking time was booked without asking me. When called through to he help desk they wasted 1 and 1/2 hours of my time and would not full refund me. Customer service team were extremely rude and blamed me for the incorrect booking team. Call centre was not in England… Read Full Review

Report this review
★☆☆☆☆

“Double charges and non-valid tickets”

Written on: 12/06/2016 by 164Doyle (1 review written)

These are well-known and charged me twice and issued tickets which were not valid (i.e. cancelled). Buy from them and you will find yourself stranded at the airport. RBS Fraud Department is currently investigating them and they have been reported to the police as well… Read Full Review

Report this review
★☆☆☆☆

“NO, NO, NO”

Written on: 11/06/2016 by Smithwl245 (1 review written)

The good comments are fake for sure. I booked a flight, I got confirmation and invoice. They took the money from my bank account. I just figured when I called the airline that I don't have the ticket because DWT didn't pay for the ticket. When I called DWT, they said they would transfer the money back within 5 days. Now 1 month passed I haven't got my money back. I had to ask my bank to help me out. Very bad experience. The cheap became very expensive at the end, because for nothing I had to… Read Full Review

Report this review
★☆☆☆☆

“shocking ”

Written on: 05/06/2016 by 73Gilliam (1 review written)

Worst things we did was to book with these people booking was wrong couldn't get any one to sort it out still trying to get some one to answer my email and phone calls.please don't waste your money on this company Will be seeing them in court… Read Full Review

Catiasantos's Comment

Written on: 05/06/2016

OMG we had a bad experience also,today we meant to fly from bodrum to istanbul & from istanbul to gatwick.
Got to the aeroport at 1am English time and been told by turkish airlines that the agent travel have not paid for our tickets.
Stay there over 10 hours trying to get someone to help us out with my 6 years old daughter sleeping on the floor as she was tired.
At 10 am English time finally got in touch the dream world travel but they didn't seam very interest to know that we are costumers not them .
All the ridiculous excuses they were given us blaming the turkish airlines when clear we seen the paperwork from them as a proof that the travel agent did not pay for our flight return.
We had to buy new tickets and are only able to flight tomorrow.
Could not get hold of a manager which I find it absolutely ridiculous.
Believe or not the first option they gave us was to fly back to stand step in a flight with 3 stops over 24 hours can you believe it after everything we been through...
No respect towards costumers and the advisor clearly wanted us to travel on the most economic way to the agent.
Will complain also about them to AOL & Retail Ombudsman

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

““awful communication and did not give flight I had ”

Written on: 24/05/2016 by Coffeysi231 (1 review written)

 AVOID AVOID AVOID”“worst experience ever” “awful communication and did not give flight we had… Read Full Review

Report this review
★☆☆☆☆

“AVOID AVOID. ”

Written on: 20/05/2016 by Toothfairy252000 (1 review written)

I booked flight for my elderly relatives to the states and when they arrived at airport they was told they was not on flight. DWT had not paid airline. When DWT was contacted instead of apologies and then sorting out new flight. All they wanted to do was give a refund. Which is no good when your at airport. They then wanted them to pay addition £900 each to get flight same day. After lots of call and even having phone put down on them, they agreed to pay and they got on flight. But flight… Read Full Review

Report this review
★☆☆☆☆

“DO NOT BOOK”

Written on: 14/05/2016 by Zoet1963 (1 review written)

If I could rate this company lower than 1 star I would. THEY ARE TERRIBLE. SPEND A BIT MORE AND BOOK ELSEWHERE. The 5 star reviews are definitely fake. They take your money promise to refund you and then you have to chase them with call backs. Really bad customer service no one actually cares about your issue. They just want your money and keep you on hold. Run away from this company with everything you can. So disappointed. Definitely an issue with the management/team as a whole. No cohesive… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE DREAMWORLD TRAVEL!! THEY ARE CON-ARTISTS!!!”

Written on: 04/05/2016 by ltDobson487 (1 review written)

I booked with them in December 2015 to go to Mauritius in April 2016 with Turkish Airlines. My dad booked on the same flight with netflights. One week before the flight, the travel agent called me to say that Turkish Airlines had put up the flight and I needed to pay £100 extra in order to get the ticket. This sounded unbelievable as I had already paid in full, so I called Turkish Airlines and they said I had a booking but it got cancelled because the agent hadn't paid the airfare. Dreamworld… Read Full Review

Skyrocketuk's Comment

Written on: 06/05/2016

Real concerns about where peoples money is going to and what it is being used for!

Reply to this comment
Report this review Read 1 Comment
overview