Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.8 / 5
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★☆☆☆☆

“Very Rude”

Written on: 03/12/2016 by Linzgrayshock (1 review written)

These people are very rude, I called to their customer support and after 5 or 6 calls when I finally found someone to talk was a lady, I insisted her to update me regarding the flights but she was not responding me in a positive way. She went away on hold and line went off. Again I called, I spoke to some guy with irrelevant english. He did not know how to talk to customers I guess. He was so rude that he shut the phone over my face. I can never thought of booking my flights with Dream World… Read Full Review

Rfe1's Response to Linzgrayshock's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Prices are different :/”

Written on: 02/12/2016

I wanted to book a flight, I came from cheapflight and when I called they said the price I am looking is introductory price and is no more available. My question is that when that price is not available then why do you advertise? It is fake !… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Not professionals”

Written on: 02/12/2016 by BrunsMan2 (1 review written)

I am on chat since half an hour , I have asked someone nomi to find me some flights from jfk to lhr, it has been more than half hour I guess and still no response. I am messaging again and again but this guy is not responding me. This nomi is either sleeping or what, I asked this person to transfer me to hazel as my friend booked from her. nomi did not bother to listen to me. I cannot wait more, I am booking from expedia. Thanks for wasting my time. I was supposed to book 9 tickets. … Read Full Review

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★☆☆☆☆

“Worst Worst and more Worse !”

Written on: 21/11/2016 by henceitmore2 (1 review written)

Couple of days ago I was on chat with someone, I asked her about the ticket status on which she clearly said she is not allowed to tell about the online bookings. I insisted her to tell me as she works in a same company but she kept on denying that she will not tell me about my tickets. Worst company, Worst people, Worst staff with no knowledge of customer handling. They are so rude and reluctant to help customers. I was so surprised at the lady that she was so rude in replying and not… Read Full Review

Rfe1's Response to henceitmore2's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Worst customer support”

Written on: 21/11/2016 by AndreasWilson335 (1 review written)

Couple of days ago I was on chat with someone, I asked her about the ticket status on which she clearly said she is not allowed to tell about the online bookings. I insisted her to tell me as she works in a same company but she kept on denying that she will not tell me about my tickets. Worst company, Worst people, Worst staff with no knowledge of customer handling… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“They don't know how to talk to customers”

Written on: 20/11/2016 by HectorMcManus (1 review written)

Yesterday I was on chat with some lady, I asked her that I have not received my tickets and I made a booking some 10-15 days back. Can I please get the tickets information? She simply said " We are not allowed to tell anything about online tickets" , I was like WHY? she said" talk to someone named Ali" . I was in a hurry and I just needed a status but she kept on denying to help me. I think they are not aware of the tickets . She went away like that without helping me. May GOD bless the… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“No tickets given ! Bad Service”

Written on: 20/11/2016 by Connell312 (1 review written)

They had taken my money and never gave me a ticket. I kept on checking my ticket on BA site and I never found. I kept on calling and kept on being said that you will get your tickets 2 days before, 3 days before and etc. I have wasted a lot of time and energy besides my money. I must say that they are not even interested to help their travelers !… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Worst Sales People”

Written on: 20/11/2016 by uaWard181 (1 review written)

Yesterday I was on chat and I asked her the status of my ticket which I never received, I made a booking 10 days ago and didn't receive any booking confirmation. I went on chat and some lady popped up. I asked her the status of my ticket and she just said that "We are not allow to help online people" " you need to email some Ali" , I was like I have a flight in a day and I just need help !!! She continuously kept on denying and never gave me a support. I WILL NEVER BOOK A FLIGHT WITH THIS… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Don't be tempted by their website as I was”

Written on: 19/11/2016 by 1988Turner (1 review written)

Dreamworld's website seems attractive if you are in a hurry, and they do have a physical address in a nice W. London suburb as stated. Other than that, they are operating a sham where you make a reservation, get a confirmation (but no e-ticket) only to discover (if you check-which no one does) than they have cancelled the reservation and not rebooked anything. This they eventually did (in my case) on the correct flight, i.e. the same one as in the original booking. However, this new had a new… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“No Customer Support and Help”

Written on: 19/11/2016 by Marshall495 (1 review written)

I booked a flight on 10th November and I never received a ticket which they said will be sent within 24 hours. I have to travel on 20th November and still I have no tickets, I called 40 times ! Only I heard was that manager is not there, the concerned person will come after 12, 3 times a lady shut the phone on my face couple of days ago, GOD ! she is so rude and their english is such bad , I can never think that they are based in London. I am so much disappointed with this service and I am… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“DWT is a nightmare!”

Written on: 18/11/2016 by NyasiaReeves362 (1 review written)

I booked a flight last month and when I got to the airport nobody found my reservation. I have asked DWT the day before for my e-ticket but they only sent me the e-ticket 2 hours before the flight and with my name misspelled so I had to buy another flight...After this DWT told me that I did't appear on time for the flight and that they were not responsible for that, which is not true at all. I'm already in touch with citizens advice, and I will do anything to get my money back and a… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“A DREADFUL EXPERIENCE”

Written on: 14/11/2016 by Nathan462 (1 review written)

This was an experience I would not like to go through again. We booked flights to Hawaii and although everything appeared to be alright at first we became increasingly concerned as our holiday approached. I had to make many phone calls in attempts to obtain information and confirmation that the flights had definitely been booked. During the course of our concerns several different people answered the phone and it wasn't always possible to understand what they were saying. We were often passed… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Terrible Service”

Written on: 06/11/2016 by vivianchen7 (1 review written)

They are running a sham. Yes, the prices seem low but one week before I was to fly from the UK to the US, I find that my ticket had been cancelled. Incredibly sneaky. I called airline (Virgin Atlantic) as I had been able to see my booking on their website a few days after booking. They informed me that the booking had been cancelled for non payment and I had no seat. Checked my bank account and found that I had been charged when I made the booking and no refund had been given. Unfortunately, I… Read Full Review

Rfe1's Response to vivianchen7's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Booked flights to amsterdam checked the flight details...”

Written on: 12/10/2016 by AngieRankin80 (1 review written)

Booked flights to amsterdam checked the flight details booking had been cancelled contacting company tomorrow and depening on how that converation goes depends on the part 2 of this … Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“A great deal of stress, worry and upset”

Written on: 09/10/2016 by Kadence287 (1 review written)

This company very nearly completely spoit our honeymoon. We booked flights from London to Singapore in November 2015 to fly September 2016. Payment had been taken twice for the flights and after some persistence for a couple of weeks after the event, our second payment was refunded. When our e-tickets had not arrived a few weeks before travel I decided to check our booking with the airline only to be told that Dream World Travel had reserved our seats then not paid for them within the… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“The Facts - please read”

Written on: 25/09/2016 by ElvisPeters76 (1 review written)

I have read so many reviews and it is interesting that the company are now asking new customers to write on this site as they are clearly aware that they are getting more and more bad reviews. The facts are that I booked flights for my family in March with DWT and paid in full. I quickly realised that my confirmation email was not a ticket confirmation and started contacting them for my flight reservation.....which never came. Basically, this company have no intention of booking the flights you… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 19/09/2016

When u first contact this company all is good, we booked and paid for our tickets in June 2015 to fly in October to Australia, Was given written confirmation all booked and paid. Waited for etIckets to arrive,then finally called 5 days before we were due to fly to be told AIRLINE cancelled flights, had to pay extra to get on a earlier flight, via Abu Dhabi 11 wait, Phuket 6 hour wait, change of london airport hotel booking extra cost,being lead to believe this was all airlines fault, finally… Read Full Review

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★☆☆☆☆

“AVOID DWTLD LIKE A PLAQUE!!! MY WHOLE TRIP IS RUINED NOW!”

Written on: 13/09/2016 by baha300 (1 review written)

I wish I never booked with them and read all the negative reviews first before even considering buying through them. Booked 4 tickets online in June to travel back home with the family in September. All went smoothly and confirmation came within minutes assuring my booking is complete. After 2 weeks, I realised there were no e-tickets sent, which felt a bit strange as most travel agencies send them within 24 hours. Decided to contact them through their online chat, which is absolutely useless… Read Full Review

Rfe1's Response to baha300's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Don't ever book with them”

Written on: 09/09/2016 by 157Jarvis (1 review written)

Had to chase them for tickets after all payments done 2-2,5 months ago.found out no tickets booked. Went through terrible mental stress.at last minute cancelled it as they were not able to provide any tickets. Will never book with them.when you call them for tickets they will keep you on hold for long times and ask to call back later.after days of suffering had to buy ticket at last minute from different place. At least got the refund few days later… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Do NOT Book with Dream World Travel”

Written on: 06/09/2016 by Athenak1946 (1 review written)

We booked Luthansa flights through Skyscanner back in Feb. Thought nothing of it until D.W. contacted us months later to say the flights were overbooked and could they get us some alternative flights? We hadn't even realised we'd booked through them and not direct with airline but No problem, we said. Now after some detective work it turns out the original flights were never paid for. D.W. took our money, then waited till 2 weeks before our holiday to try and book us the cheapest tickets they… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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