Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
73
78.1% of users recommend this
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★☆☆☆☆

“AVOID AVOID. ”

Written on: 20/05/2016 by Toothfairy252000 (1 review written)

I booked flight for my elderly relatives to the states and when they arrived at airport they was told they was not on flight. DWT had not paid airline. When DWT was contacted instead of apologies and then sorting out new flight. All they wanted to do was give a refund. Which is no good when your at airport. They then wanted them to pay addition £900 each to get flight same day. After lots of call and even having phone put down on them, they agreed to pay and they got on flight. But flight… Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 14/05/2016 by Zoet1963 (1 review written)

If I could rate this company lower than 1 star I would. THEY ARE TERRIBLE. SPEND A BIT MORE AND BOOK ELSEWHERE. The 5 star reviews are definitely fake. They take your money promise to refund you and then you have to chase them with call backs. Really bad customer service no one actually cares about your issue. They just want your money and keep you on hold. Run away from this company with everything you can. So disappointed. Definitely an issue with the management/team as a whole. No cohesive… Read Full Review

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★☆☆☆☆

“DO NOT USE DREAMWORLD TRAVEL!! THEY ARE CON-ARTISTS!!!”

Written on: 04/05/2016 by ltDobson487 (1 review written)

I booked with them in December 2015 to go to Mauritius in April 2016 with Turkish Airlines. My dad booked on the same flight with netflights. One week before the flight, the travel agent called me to say that Turkish Airlines had put up the flight and I needed to pay £100 extra in order to get the ticket. This sounded unbelievable as I had already paid in full, so I called Turkish Airlines and they said I had a booking but it got cancelled because the agent hadn't paid the airfare. Dreamworld… Read Full Review

Skyrocketuk's Comment

Written on: 06/05/2016

Real concerns about where peoples money is going to and what it is being used for!

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★☆☆☆☆

“AVOID!”

Written on: 24/04/2016 by 13Roberts (1 review written)

Flights changed while we were already on holiday with limited email access. Imagine our surprise when we arrive at the airport only to be told I was being separated from my 4 and 7 year old children. we had to pay over $900 to be put onto our original flight that was booked! I called as soon as I landed to claim back the money as Virgin advised the travel agent changed the flights. Got cut off numerous times and passed from person to person having to explain my situation to each of them. No… Read Full Review

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★☆☆☆☆

“SELLS FAKE TICKETS _ AVOID AVOID AVOID”

Written on: 21/04/2016 by Robynj (1 review written)

Recently was searching tickets and cheapflights.co.uk forwarded me to dreamworld travels. They took the money from my card and then started calling me to extract more money from me. Their excuse for more money was ridiculs: 1. That the tickets do not include any baggage allowance 2. Toilets will not be available on the flight etc. They refused to refund my amount and refused to issue e-tickets until I pay them more. Had to take this case to the trading standards. Avoid them at all cost… Read Full Review

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★☆☆☆☆

“worst experience ever”

Written on: 16/04/2016

booked and paid for tickets I didnt get... they ignored email and then eventually admitted the airline would not release the ticket ...long story short is that I was held to ransom for an extra payment for luggage... I still dont have a ticket stating my allowances... to be honest I would have been cheaper booking direct with the airline...it only seemed cheaper with dream world travel because they are less than scrupulous in their dealings I had been told luggage meals etc were all… Read Full Review

Paulinebrook's Comment

Written on: 17/04/2016

Speak to Ealing Trading Standards

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Guestguestguestwtf's Comment

Written on: 17/04/2016

I will...ticket now issued today by the airline

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★☆☆☆☆

“FAKE TICKETS STAY AWAY”

Written on: 26/03/2016 by Banbury2016 (1 review written)

DO NOT BUY THEY SELL FAKE TICKETS I End up paying on check in desk £1728.00 To carry on my journey because our tickets were FAKE… Read Full Review

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★☆☆☆☆

“Stay away please!!!!”

Written on: 24/03/2016 by ReaganMiller136 (1 review written)

I have booked flight tickets with this travel agent, nowhere on the booking screen was stated that i had to purchase baggage allowance separately, and the airline is a star alliance member so i automatically assumed it was included. I was told when my tickets where issued i can call the airline and purchase baggage allowance, the next day when i called them up to ask when i'm going to receive my e-ticket, i was told i will not receive my e-tickets 3 weeks before departure date because the… Read Full Review

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★☆☆☆☆

“They ask for more money before the flight day”

Written on: 21/03/2016 by Coraz198 (1 review written)

They ask for more money, one day before the flight date. They ask for more money, one day before the flight date. They ask for more money, one day before the flight date. They ask for more money, one day before the flight date. They ask for more money, one day before the flight date… Read Full Review

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★☆☆☆☆

“awful communication and did not give flight we had...”

Written on: 18/03/2016 by Jessie86 (1 review written)

Booked flight four months in advance. Received confirmation at the time but then two days before departure, received different flight tickets. Company said they picked "most convenient" alternative flight for us (but failed to let us know or ask our opinion) and self-proclaimed that they are "a good company". Email reply even got my name wrong, highlighting to me just how little this company appears to listen or seems to even care. They had failed to tell us of this change, despite stating they… Read Full Review

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★☆☆☆☆

“Please avoid by any means”

Written on: 11/03/2016 by reeltas (2 reviews written)

On Thursday over the phone paid over £2600 for 5 tickets but no e-ticket or confirmation will be given. Advised me to wait for 24 hours to receive the tickets. However, as soon as I gave card details for full payment as you would normally do for expedia or e-bookers and receive your tickets. But NOT with this company. I was advised that they have only taken £500 as deposit but remaining amount I must pay by BACS and then i will receive email with their bank details. Was not happy at this time… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID !”

Written on: 02/03/2016 by RebekahMills (1 review written)

Having paid for my flight, Heathrow to Kuala Lumpur in the beginning of November,I received my e ticket in January after having to phone and ask for it. I left for Heathrow by coach, a 4 hour journey to check in,and was told at the desk my ticket was invalid and I could not board the plane.I phoned dream world travel who said they would rectify the problem,but on my second attempt was told again at the check in desk that I was still unable to board as my ticket was used. Dream world travel… Read Full Review

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★☆☆☆☆

“AVOID AVOID.”

Written on: 26/02/2016 by Wise414 (1 review written)

I paid for my ticket in Dec to travel 3/03/15 I still haven't received my e-ticket… Read Full Review

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★☆☆☆☆

“Cheap flights”

Written on: 14/02/2016 by MakennaDaley (1 review written)

To anybody looking for a cheap flight stay away from this travel company they trick you into believing they have cheap flights but as soon as you fill out the on-line form they want all your details before they phone you back believe me they don't have any cheap deals probably they want all your personal details so they can sell them on… Read Full Review

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★☆☆☆☆

“Utter Nighmare”

Written on: 21/01/2016 by Hatchzu217 (1 review written)

I booked and paid for flights 2 months ago. Flight is tomorrow. Unable to do "online check in" so i have just rang Etihad directly and they have informed me that the tickets were changed from "Open" to "Used" on 11th January. 560 Quid and all of my holiday plans and hotels are now down the toilet because of Dream World Travel. … Read Full Review

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★☆☆☆☆

“DO NOT BOOK”

Written on: 21/01/2016 by dannyg12392 (1 review written)

The whole company is a joke. They are out to trick there way to getting more profit.They told me my flights were suspended, and was down to my flight provider. Which was a total lie. I contacted the flight provider and also the airport. They both could confirm they was no cancelation or due to be any cancelation. "dream" world told me that I will have to fly with Malaysia airways instead of ethihad which I paid for, as well as to pay an extra £1000 pounds per person. I spoke to the guy and I… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 14/01/2016 by Naludidi (1 review written)

So very disappointed I paid deposit for tickets to Mumbai for 16th dec got booking ref kept chasing to pay full to get tickets issued - but got fobbed off not yet till end of November and suddenly got told can't get those ticket! Expensive alternative offered or lose deposit. Ended up paying £140 more on each ticket and different dates. A very poor service. I would say avoid using this company at all cost!… Read Full Review

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★☆☆☆☆

“date on flight ”

Written on: 12/01/2016 by skyrocketuk (1 review written)

I requested to change dates on outbound flights to USA and offered to pay the extra cost for doing so. Dreamworld travel refused to do this even though I had contacted the airline who were happy for us to change date and confirmed available seats. Will have to cancel flights and dwt refused to give us any refund even though the flight dates are 5 months away. Terrible and very sad that companies can do this and keep all your money… Read Full Review

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★☆☆☆☆

“Inefficient and rude”

Written on: 09/01/2016 by Pike382 (1 review written)

Worried having read reviews. I've just booked. Booked wrong place at first. Girl dealing then went home. Guy who took over disappeared after about 5 minutes and left hanging. I started booking at 2:30 pm, got confirmation at 8 pm. Names wrong and had to be amended. No apologies for errors at any time. I rang in to complain, a manager was never available. Emailed in. Expected a response to telephone calls and email but no. Eventually spoke to someone after another call from me but… Read Full Review

Sylviamorgan10's Comment

Written on: 24/02/2016

would like to know if they DID as I am considering booking with them

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★☆☆☆☆

“Start with the negative reviews to get a balanced picture”

Written on: 06/01/2016 by Willg1971 (1 review written)

DWT does not buy the airline ticket advertised when you pay upfront. Expecting the "paid" confirmation email from them to mean I already had the advertised tickets I was then informed just before departure that "due to the airline overbooking" I had to travel on a different airline and timetable. This explanation implies the tickets were already paid for and it was the airline's fault however this must be a lie as the ticket holder's approval is required before a purchased ticket can be… Read Full Review

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