Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“Shocking service”

Written on: 24/09/2017 by zwHarris-Alt22 (1 review written)

I booked and paid for Premium Economy flights to Hong Kong . This was confirmed in the DWTS paperwork , but on arrival at Heathrow I was informed that only economy tickets had been purchased. I complained from Hong Kong and the firm denied that I had booked premium economy . On return I sent the paperwork and they admitted that it was their mistake. I spoke to a senior supervisor who made offers of recompense , which were followed up by email. However since then I have had no recompense or… Read Full Review

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★★★★★

“Brilliant Rates”

Written on: 12/09/2017 by tomcook123 (1 review written)

flight rates are just magnificent and their customer service is also very good..i would like to thank dream world travel for making my trip easier… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/09/2017 by GiadaRodgers (1 review written)

Flight was acancelled theyrr trying to gove me the run around over regunding me very rude and actially said they cam take my money even though they knew the call was being revorded they need shutting down and locking up… Read Full Review

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★☆☆☆☆

“I lost £1200 with Dream Workd Travel. no response to...”

Written on: 04/09/2017 by Chrisjones3 (1 review written)

Booked flights to Lisbon for 5 people fir £1200. About a month before traveling I got sent a cryptic mail saying here are my tickets and if there is any issue with them I have 24 hours to contact them. When I checked the flights they had moved us to flights at 7 am resulting in an overnight drive and the loss of a nights holiday - as well as the discomfort and danger of driving through the night on holiday. I complained and a member of staff contacted me telling me "not to worry they would… Read Full Review

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★☆☆☆☆

“Very stressful”

Written on: 12/08/2017 by NerijusVaskis (1 review written)

This is so STRESSFUL. So, I booked my flight this week Tuesday on there Website. I recieved the booking confirmation but not the e tickets. I could logg in Virgin Atlantic my booking page, but as of yesterday, I can't anymore. So I contacted Virgin Atlantic and they said DWT had cancelled the booking. I emailed them, but no answer. When I called them, they said there system is down. My flight is on the 11th of October, and it is a really important trip. I feel so nauseous and stressed, it's… Read Full Review

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Naddy1980's Response to NerijusVaskis's Review

Written on: 16/08/2017

how are you getting on with this ?as i booked a flight last week as a present for a relative....now im worried

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Nerijusvaskis's reply to Naddy1980's Comment

Written on: 16/08/2017

Hi. All sorted now. You have to call them up and ask for the supervisor. He sorted out my e tickets. All the best.

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★☆☆☆☆

“Worst Travel Agent”

Written on: 01/08/2017 by uxWebster345 (1 review written)

I have been dealing with this company for a number of months now and the level of incompetence and receipt is unbelievable. Latest e-mail from stated they would not return money whish is owed to me until a full review of my dealings with them is removed from Trustpilot. Typical of them… Read Full Review

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Davehurd's Comment

Written on: 17/08/2017

Any updates on this please?

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★★★★★

“Customer Service”

Written on: 21/07/2017 by O'Leary376 (1 review written)

I would like to thank Mustufa from customer service for his great services and finding quick solutions to my problems! I will recommend this company to everyone!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS FRAUDULENT COMPANY!!!!!!!!!!!!!!”

Written on: 30/06/2017 by MissHBaker (1 review written)

DO NOT USE THIS FRAUDULENT COMPANY!!!! We have had to get our bank involved to help get refund. They gave a booking reference number that was then invalid less than 24 hours later - seats were chosen on the flight then the next day all trace of booking had disappeared. ABTA, ATOL & trading standards are being contacted as well - this company needs to be shut down!… Read Full Review

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Davehurd's Response to MissHBaker's Review

Written on: 17/08/2017

Any updates on this please?

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 27/06/2017 by MatiasGarrett189 (1 review written)

Very rude, unhelpful, liars who take your money and don't pay for your flight. I have proof from the Airline that they didn't pay in time and when questioned they gave me lie after lie while shouting at me because I dared to question their honesty. They also wouldn't answer my calls until i called from a number they had no record of and everyone I needed to speak to was conveniently not in today. All this came after the first problems of them charging me more than originally agreed. Reported to… Read Full Review

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Davehurd's Comment

Written on: 17/08/2017

Any updates on this please?

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Smjm's Comment

Written on: 17/08/2017

Yes I got a full refund but some arguing.

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★★★★★

“Lovely Service”

Written on: 20/06/2017 by Rosesn199 (1 review written)

This is a magnificent company with a very friendly customer service. The person I talked to was very helpfull and honest. He showed every deal possible according to my budget and my flights were booked immediately. Will definitely come back again!… Read Full Review

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★★★★★

“Wonderfull Service and Cheap Flights”

Written on: 16/06/2017 by CailynReeves22 (1 review written)

"Dreamworld travel's customer service is very very helpful and polite. Whenever i have to enquire about any flights, they talk with so much positivity. Dream world travel offers brilliant cheap affordable flights which lies within the budget. I recommend it to the people i know!" … Read Full Review

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★★★★★

“Booking to Orlando”

Written on: 26/04/2017 by Shambho (1 review written)

She provided a first class service and the cheapest available flight to Orlando. She was able to take care of all problems and I will book with this company on at least three more occasions this year… Read Full Review

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★★★★★

“Speediest Service Ever”

Written on: 10/04/2017 by dxKirk374 (1 review written)

What great service! They are fantastic and super helpful. I could not believe the speed of the reply. I would recommend Dream World Travel. One happy customer… Read Full Review

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★★★★★

“Very helpful staf ”

Written on: 29/03/2017 by Aubreeb430 (1 review written)

The staff did an amazing job you guys doing carry on the good job well done … Read Full Review

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★★★★★

“Very helpful and supportive. He gave 110% and really...”

Written on: 23/03/2017 by Benson483 (1 review written)

Very helpful and supportive. He gave 110% and really went out of his way for me… Read Full Review

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★★★★★

“So helpful”

Written on: 14/03/2017 by Joyce1968 (1 review written)

When I called and had to speak with the agent about change to my flights he was very helpful and sorted out that I could have 2 pieces of luggage on my out bound flight as my return flight was changed to BA I paid for an upgrade on return flight to have an extra bag. He was very quick to clear everything up for me and make me at ease. Many thanks for all your help. I will use you in future and recommend you to all my friends. All I would like to say is I will check if I need a new eticket… Read Full Review

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★★★★★

“Very honest reliable service”

Written on: 26/02/2017 by Johanna1994 (1 review written)

The service was first class-no issues were experienced and the colleague in question was very understanding and thoughtful. He took full consideration of the situation and strived to ensure that the price was achieved, whilst making sure that the necessary dates were honoured. There were some points that needed clarification and even these were explained efficiently and clearly. Tone of the colleague was warm and friendly-shows they care about the customer. Execllent service and will definitely… Read Full Review

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★☆☆☆☆

“Very dodgy and unreliable”

Written on: 20/02/2017 by 91Wood (1 review written)

I bought 5 tickets 4 months before my travel date. I paid them full amount, one month before I asked them to send my tickets, they said wait till last week. last week I called again and someone said your flight is not confirmed please wait we will call you. I got mad I booked with full amount more than 4 months ago flight from (LHR to KHI ) and now they saying not confirmed. Anyway someone called me that day and offer me another flight with different days. I asked why not my original flight? he… Read Full Review

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★★★☆☆

“Late E-ticket and wrong E-ticket”

Written on: 12/02/2017 by Headuj436 (1 review written)

This company offers good prices. Two days before the flight I hadn't received my e-ticket. I contacted them and this was sent shortly after the phone call on the same day. The day after however I received another e-ticket referring to an old flight from the previous year, which was confusing. These kind of mistakes should not happen. Staff needs to pay careful attention to what information they communicate to clients… Read Full Review

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★★★★★

“The service was great and the Customer Service...”

Written on: 08/02/2017 by MarioLyons (1 review written)

They reply really fast and they help you in any way they can. He was the one helping me out and answering all my questions. I commend this travel agent and agency… Read Full Review

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