Dream World Travel Reviews - www.dwtltd.com

★★★★☆
3.9 / 5
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Latest Reviews

★★★★★

“Direct.to Vegas.”

Written on: 18/08/2016 by Spurs6 (1 review written)

Namira, superb service, very efficient got a direct flight to Vegas in 2mins . Now that's what I call service. Would recommend this firm to my family and friends… Read Full Review

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★☆☆☆☆

“messed about +++”

Written on: 15/08/2016 by DrOliverS (1 review written)

Booked in Feb. to fly to south Africa in July. Chose to go via Frankfurt rather than direct, good saving and very short stop over. Chose not to go via Istanbul even though cheaper Had booked hotels trips etc. All worked around meeting up with our son working out there. After lots of trying to contact them near the time was told had to change to Swiss air via Zurich. they looked ok so agreed. then looked for them on line 10 days before and said they had been cancelled. Phoned again. This time… Read Full Review

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★★★★☆

“Great service!!”

Written on: 10/08/2016 by RickyKincaid (1 review written)

The person who assisted me in booking a last minute ticket was very helpful and gave me good advice. I was very pleased with the service… Read Full Review

Shahpar's Comment

Written on: 21/08/2016

When i booked my ticket, I had some problem and when I called, your agent was polite and patient. he answered all my questions and in a short time he solved it and the problem and the booking went fast .I had a good experience with dream world travel will definitely recommend it to friends:)

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★☆☆☆☆

“AVOID!!!!”

Written on: 10/08/2016 by ELI5- (1 review written)

I bought my ticket 3 month earlier but they booked the wrong one. I asked to change it because it was not what I asked for. But they ignored my e-mails a lot. I called many times to ask them like "please correct the wrong flight". and they said it was their mistake so they could change it with no extra fee each times, but it ever happened. Finally I asked "please cancel everything because you can't correct the wrong flight" and they said "actually this ticket is not allowed to cancel so your… Read Full Review

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★☆☆☆☆

“DO NOT BOOK FLIGHTS WITH THIS COMPANY”

Written on: 06/08/2016 by RFE1 (1 review written)

I have had a similar experience to many others on this Forum. TAKE MY ADVICE, DO NOT BOOK ANY FLIGHTS WITH THIS COMPANY (which has its UK base in Ealing Broadway, London). I booked a flight from Manchester to South Africa in March 2016. One week before departure date in July 2016, Dream World Travel said that they could not honour the original contract and tried to make me pay extra for other flights, plus change my travel plans. I refused and demanded a refund, which took ages to come through… Read Full Review

Traveller39's Response to RFE1's Review

Written on: 16/08/2016

i'm having similar problems.. what further action can we take? i;m prepared to go as far as we can..

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★★★★☆

“Good staff bad company”

Written on: 06/08/2016 by Reagand147 (1 review written)

The person that attented the chat has been very helpfull and kind, trying to help with the information of the flight. Happy with the staff of the company, but not with the company indeed… Read Full Review

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★★★★★

“Great experience”

Written on: 03/08/2016 by errumfatima (1 review written)

I booked my tickets going on family holidays to Canada and Mr Moez Siddiqi from dream travel found a good deal for us but for some unforeseen circumstances we can go and have to cancel our trip due to my daughters illness and on medical grounds can't travel. Called mr Moez and he is so sympthatic and he helped us a lot to plan the trip again hopefully in October I am really happy he is great and was very prompt to resolve the matter thankyou so much… Read Full Review

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★★★★★

“Brillant Work ”

Written on: 31/07/2016 by prince.matt (1 review written)

It was brillant expereience. I went through few other site to find the tickets and at last Dream world LTD gave me the best and cheapest tickets. Amazing Service. Thanks. … Read Full Review

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★☆☆☆☆

“bought tickets (Birmingham to Tunis 09/08/16 to...”

Written on: 31/07/2016 by John163 (1 review written)

bought tickets (Birmingham to Tunis 09/08/16 to 02/09/16) from “Dream world Travel “and I received confirmation about it. I called them before I paid ticket online and asked for the price found 1754 and said yes, it is correct and go head for it and I paid it and called them to ask received money and they said received it, I received an email from them for confirmation about it. I told my children it is everything ready now and them happy about it. But after 30 minutes I received call said… Read Full Review

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★★★★☆

“Two week holiday”

Written on: 27/07/2016 by determined2travel (1 review written)

Booking was easy, staff were very helpful and patient. My holiday is not due until January 2017 and I have since looked at some of the reviews most of which are not good.....so now I don't know if I will actually get my holiday or if when I arrive at the airport they tell me my ticket's not valid. I shall try to speak with ABTA to see if they are aware of any problems with this company. I hope not as I really liked them… Read Full Review

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★☆☆☆☆

“worst experience ever!”

Written on: 27/07/2016 by Moniqueta (1 review written)

We went through Momondo,we booked 3 months before, 3 tickets 2 adults and one child. In the first receive they charge my son like adults, my son's price was the same like us, but we didn't give big deal. when we went to airport to do the check-in, they couldn't find us in the system and they said that my son was registered as an infant not as a child that's suppose to be. And they said us to call agency to change it, we call them and they said that the ticket we bought for our son was infant… Read Full Review

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★★★★☆

“Best service ever am so happy ”

Written on: 25/07/2016 by Vargas154 (1 review written)

Number one customer service I am happy with the way I was traeted… Read Full Review

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★★★★★

“ Helpful service”

Written on: 24/07/2016 by Mohamed_80 (1 review written)

I spoke to an agent who was very helpful and explained all the requirements for my booking. Would recommend to a friend and I'll be using them again at some point… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS COMPANY”

Written on: 23/07/2016 by Corey288 (1 review written)

I am supposedly booked with this company to travel from Manchester to Sydney in November. After taking my money, they have failed to make a reservation with the airline company but instead have given me two reference numbers. They are now refusing to answer my phone calls. I have checked with the airline who confirmed that there is no reservation. They are not ABTA bonded and the ATOL certificate is only of worth should they go bust. I shall now be seeking legal advice… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 22/07/2016 by 326Lyons (1 review written)

Very rigid, non cooperative and very bad customer service. Do not buy tickets from DWT… Read Full Review

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★☆☆☆☆

“Non cooperative”

Written on: 20/07/2016 by Adam51 (1 review written)

Very poor customer service. Non cooperative and very rigid in after sales service… Read Full Review

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★★★★★

“Excellent compliance and service ”

Written on: 18/07/2016 by Rehan123 (1 review written)

I had a wonderful and brilliant experience of booking urgent tickets from London to lahore. I was dealt by the flight consultant and he helped me a lot and gave the best service and provided me with all the requirements I needed. Good service and excellent cooperative staff I recommend it to everyone without hesitation … Read Full Review

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★☆☆☆☆

“WORST EVER BOOKING EXPERIENCE”

Written on: 18/07/2016

I BOOKED 5 FLIGHT TICKETS TO LOS ANGELES IN DECEMBER 2015 FOR TRAVEL IN MAY 2016. ONE WEEK BEFORE FLIGHT I GOT EMAIL TO SAY TICKETS CANCELLED, NO EXPLANATION AND NO OFFER OF ALTERNATIVE FLIGHTS. I WAS FORCED TO REBOOK USING A LOCAL TRAVEL AGENT AND COST ME EXTRA £1600! TOOK WEEKS OF HASSLE TO EVENTUALLY GET REFUND FOR ORIGINAL TICKETS AND MY REQUEST FOR COMPENSATION HAS BEEN COMPLETELY IGNORED. HOW ON EARTH CAN THIS HAPPEN, IF IT WAS ON A REGULAR BASIS THE TOTAL TRAVEL INDUSTRY WOULD COLLAPSE… Read Full Review

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★★★★★

“Absolutely top class, professional and quality cust...”

Written on: 18/07/2016 by TyhlerV (1 review written)

I initially dealt with an agent via the live chat. She then carried on dealing with my flights for the next two days via email and telephone. This lady was top class!! I had a few changes of dates, but she endeavoured to find the best price and flights for me and my family for our holiday. I oouldn't of asked for better customer care and professionalism. Thank you, I will be definitely recommending you and will be using you again… Read Full Review

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★☆☆☆☆

“Catastrophic Experience”

Written on: 15/07/2016 by FreeMarkets (1 review written)

I booked a domestic one-way flight in China with them. I soon received two emails. A short booking confirmation that showed the correct flight booked, and a second email with an invoice for a flight to Indonesia. They mixed up the airport code of our target city (Chongqing) and that of Jakarta. Then, a few days later, they wrote me another email in terrible english that explained that they were unable to book the flight, and apparently issued a refund. I am already waiting for several days now… Read Full Review

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