Dream World Travel Reviews - www.dwtltd.com

★★★★☆
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Dream World Travel - www.dwtltd.com

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Latest Reviews

★★★☆☆

“Late E-ticket and wrong E-ticket”

Written on: 12/02/2017 by Headuj436 (1 review written)

This company offers good prices. Two days before the flight I hadn't received my e-ticket. I contacted them and this was sent shortly after the phone call on the same day. The day after however I received another e-ticket referring to an old flight from the previous year, which was confusing. These kind of mistakes should not happen. Staff needs to pay careful attention to what information they communicate to clients… Read Full Review

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★★★★★

“The service was great and the Customer Service...”

Written on: 08/02/2017 by MarioLyons (1 review written)

They reply really fast and they help you in any way they can. He was the one helping me out and answering all my questions. I commend this travel agent and agency… Read Full Review

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★★★★★

“Excellent Fares”

Written on: 01/02/2017 by xtMcLaughlin108 (1 review written)

The customer service was excellent! The person who dealt with my package was called Waseem. The prices comparison to other travel agencies was very good, I saved some pounds by using this agency. Will definitely be using them again!… Read Full Review

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★☆☆☆☆

“Worst travel agent ever!”

Written on: 26/01/2017 by Steven28 (1 review written)

NEVER EVER USE DREAM WORLD TRAVEL EVER. I literally experienced the worst customer service from any company I have ever used. Cutting a long story very, very short, I booked a direct flight from Aberdeen to Faro for a short break in early September this year. I booked and paid for the flights in full by debit card 11months in advance. Five days before I was due to travel I contacted DWT as I had not received my tickets (the T&Cs state you should receive them 10days in advance). I was told they… Read Full Review

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★★★★★

“Flights to Crete”

Written on: 12/01/2017 by Woods152 (1 review written)

From the very start at Dream World Travel was professional, friendly and very helpful. No problem was left unanswered or dealt with quickly. The website was easy to use and being able to contact either by phone or email easy. Replies to emails were swift and if not answered by email then I was phoned asap. They may not be the cheapest but this is an instance where you get what you pay for and I would certainly use them again. It would be nice thoughm having said all this, if there was an… Read Full Review

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★☆☆☆☆

“cancelled my flights”

Written on: 08/01/2017 by Beatrices324 (1 review written)

I booked some flights 5 months in advance on this website and they asked me for something called 3d verification through visa via email after the transaction. I called Visa and they explained that this only occurs during the transaction and not after, and that the payment had already cleared and been verified. This apparently was not good enough for DWT so they cancelled my booking. Prices went up $200 since finding out they cancelled my booking. This company is a bunch of beginners who I… Read Full Review

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★★★★★

“Great Help & Service”

Written on: 04/01/2017 by burtieboy (1 review written)

Have booked a flight to Auz with Dream World, have found them helpful and supportive every time I have been in contact...the confirmation and processes all very easy to work with, and the agent was top girl… Read Full Review

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★☆☆☆☆

“Rinky-dink s*itshow of a company”

Written on: 31/12/2016

Booked and paid for flights to Canada and was not actually booked on to a flight until after threatening the company with a credit card charge-back. They had quite clearly taken my money and not bothered booking any flights until three weeks later, after several phone calls made & emails sent. The staff, apparently based in Ealing, were incompetent and unprofessional, not even able to handle a simple request without placing me on hold, or able to spell my surname the same way in three… Read Full Review

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★★★★★

“Very responsive service”

Written on: 28/12/2016 by JocelynTorres (1 review written)

I booked my flight with an adviser who was very responsive at all times. I then had to find a similar flight for my mom and he helped me organise this, finding me the last seat at a good price on my same flight. I had been looking at other flight search engines and everything appeared to be booked, so I was grateful that he managed to find this for me. In fact, he came up with other alternative solutions which were worthy of consideration. I thought the service I received was great and would… Read Full Review

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★☆☆☆☆

“Worst agency ever”

Written on: 21/12/2016 by Clintonb109 (1 review written)

Cancel my ticket after 6 months without any reason… Read Full Review

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★☆☆☆☆

“I had booked a flight for my holiday trip, they have...”

Written on: 21/12/2016 by AbuforAbu (1 review written)

I had booked a flight for my holiday trip, they have ruined my trip. They ammended my ticket many times and asked for more money again and again. They said seats are full and made so many reasons of giving me an unwanted flight on more money. It is a company full of unprofessional persons who are very rude or always busy in having lunch ! I would never book again and one more thing , all the positive reviews on this site must be fake as they don't show such a positive service. Fake and rude… Read Full Review

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★☆☆☆☆

“Do Not Book With This Company !!! ”

Written on: 17/12/2016 by 369Frost (1 review written)

Originally we booked a flight to America in September, the money withdrawn and a confirmation email received but nothing else. We left it a few weeks and contacted the offices for more information. We were told that the seats from the airline had not been allocated and to call back 1st November, then 20th November, then 1st December, days before we were due to fly, being fobbed off by various employees. I called the airline and they said that there was a problem that they could do nothing about… Read Full Review

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★★★★★

“Brilliant ”

Written on: 16/12/2016 by Curranyu279 (1 review written)

I live on a island and some time we don't get good costings ....found this company on web ...have to say up till today there service has been great and when I need to arrange more than one flight would not go to anyone else and as I write this have passed on details to my friend they have gone out of there way to help… Read Full Review

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★★★★★

“Fantastic service.”

Written on: 13/12/2016

I was very impressed with the service I received from Dream World Travels. I had problems with a certain airline in relation to my flight from London to Chicago and Dream World Travels really did save the day. An employee working for Dream Travels was exceptionally helpful and was there for assistance. Customer service is Fantastic with Dream Travels and I would recommend Dream Travels to anyone. I look forward to buying tickets through Dream Travels again in the near future… Read Full Review

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★★★★★

“very good service”

Written on: 06/12/2016

i am very satisfied with the service i have received the person whom was serving me showed very good customer care and followed my case from beginning to end… Read Full Review

Shen0523's Comment

Written on: 08/12/2016

Thank you so much, Sumera. This is the first time that I use this website. Sumera is pretty patient. 谢谢你(means thank you).

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★☆☆☆☆

“Very Rude”

Written on: 03/12/2016 by Linzgrayshock (1 review written)

These people are very rude, I called to their customer support and after 5 or 6 calls when I finally found someone to talk was a lady, I insisted her to update me regarding the flights but she was not responding me in a positive way. She went away on hold and line went off. Again I called, I spoke to some guy with irrelevant english. He did not know how to talk to customers I guess. He was so rude that he shut the phone over my face. I can never thought of booking my flights with Dream World… Read Full Review

Rfe1's Response to Linzgrayshock's Review

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Prices are different :/”

Written on: 02/12/2016

I wanted to book a flight, I came from cheapflight and when I called they said the price I am looking is introductory price and is no more available. My question is that when that price is not available then why do you advertise? It is fake !… Read Full Review

Rfe1's Comment

Written on: 04/12/2016

I am the owner of the review at 06/08/2016 by RFE1. I have now contacted BBC Watchdog about Dream World Travel. I urge everyone else who has had a bad experience with this company to do the same.

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★☆☆☆☆

“Not professionals”

Written on: 02/12/2016 by BrunsMan2 (1 review written)

I am on chat since half an hour , I have asked someone nomi to find me some flights from jfk to lhr, it has been more than half hour I guess and still no response. I am messaging again and again but this guy is not responding me. This nomi is either sleeping or what, I asked this person to transfer me to hazel as my friend booked from her. nomi did not bother to listen to me. I cannot wait more, I am booking from expedia. Thanks for wasting my time. I was supposed to book 9 tickets. … Read Full Review

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★★★★★

“Customer service”

Written on: 30/11/2016 by Finn314 (1 review written)

I had good customer service buying my ticket and she very good and very fast on répondit to my email Good luck… Read Full Review

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★★★★★

“First-class Service”

Written on: 30/11/2016 by 175Donnelly (1 review written)

After days of searching for a flight that suited my needs and budget, I actually selected Dream World Travel. I am very satisfied with the service provided by their member of staff. They pulled out all stops, even at their expense, to secure the booking. I would totally recommend you give them a try first, before anyone else… Read Full Review

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