UK Computers www.uk-computers.co.uk
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“Customer Service Unavailable”
★☆☆☆☆
written by No-username on 14/01/2021
I am experiencing problems receiving the package as the label is missing(Information from UPS.com) and the package cannot be delivered to my address. In addition, I have placed the order on the 11th of January, However the tracking number sent to me says that the package was sent on the 7th of January(4 days before I ordered the package. They do not answer to phone calls to customer service nor to emails. Do not order anything from them. If the situation changes I will update this review. Item ordered: Acer V247Y 60.5 cm (23.8") Full HD LED LCD Monitor - 16:9 - Black - In-plane Switching (IPS) Technology - 1920 x 1080 - 16.7 Million Colours - Adaptive Sync - 250 cd/m² - 4 ms - 75 Hz Refresh Rate - HDMI - VGA - DisplayPort
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“Bought A Dash Cam and never received it”
★☆☆☆☆
written by StevenAx on 22/10/2019
Hi, I am a Which member and always purchase through Which recommended sellers, however this time I got burnt. I purchased a car dash cam which never arrived they did send me a packet of envelopes instead. When I enquired where my dash cam was they said they had delivered it however when I said they had not they investigated further to say yes they had delivered envelopes instead of the dash cam. Kind enough to say the wont charge me for the envelopes, but i wanted the dash cam.
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“Misleading pricing”
★☆☆☆☆
written by on 10/05/2013
Google shopping price does not make clear that VAT is not added.
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“Underhand Pricing”
★☆☆☆☆
written by on 20/06/2012
Google shopping lists price including VAT, making UK Computers appear cheaper, but clicking through to the website shows that the quoted price is actually excluding VAT. Waste of time and dishonest. Google should check up on these things.
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“Misleading Description, Arrogant Attitude, Avoid”
★☆☆☆☆
written by markymarkmark on 18/10/2011
There are better online computer wholesalers. Dabs, Medion, Ebuyer etc. When I read a product headline that says 'Win XP Pro Licence and Media' I believe that that is what I'm buying. The fact that it says at the bottom of the page in small print that this product is for authorised refurbishers does not mean that I understand that in fact the product does NOT ACTUALLY include a licence and is not even intended for RETAIL CONSUMERS. To cut a long story short; uk-computers refused to accept a return of the unopened item bought this year without my paying for postage and a restocking fee amounting to half the cost of the software, refused to accept that it was mis-described and kept my money whilst I remain with unopened, useless software. I don't actually care about the money. What I do care about is companies that trade online, relying on terms and conditions that are not legal and the fact that taking things to the next level for the consumer involves so much work and hassle that people like me just capitulate and allow them to get away with selling rubbish. Thanks to websites like this (reviewcentre) we can all get a feeling for the behaviour of businesses before we buy. I shall not trade with uk-computers again and my business IT budget of several tens of thousands of pounds per year will be spent with companies that value their customers and accept complaints and errors, where they inevitably occur. Please be careful when dealing with uk-computers.
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“called in and was told item is in stock, ordered the...”
★☆☆☆☆
written by on 28/02/2011
called in and was told item is in stock, ordered the next day, wasn't contacted for week, finally was told that I have to wait three weeks more!
won't do business anymore
plus website kept crashing all the time
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“Ordered a Lenovo laptop from their website which said...”
★☆☆☆☆
written by on 04/02/2011
Ordered a Lenovo laptop from their website which said they had plenty in stock. Got a call the following day brusquely saying that it was not in stock and asking if I'd checked the stock level on the website before ordering. They then tried to sell me a more expensive, yet lower spec laptop!
I would not recommend their service, very disappointed!!
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“Terrible, rude customer service. The company...”
★☆☆☆☆
written by ledders on 07/01/2011
Terrible, rude customer service. The company effectively blamed me for a problem with the delivery company. After spending days trying to track the parcel myself I informed, very politely, this company that I could not trace the parcel only to be advised that they had received the parcel back. They refused point blank to do any further business with me. Their tone of correspondence was curt and offensive.
Ukcomputerscouk's Response to ledders's Review
Written on: 07/01/2011
Our courier company made two attempts of delivery and left two calling cards yet the customer did not get in touch to arrange collection or re delivery so the goods were eventually returned to us by the courier. Also customer said they had gone away after ordering their goods? Despite this debacle costing us £25 in courier fees, the customers card was refunded in full but we refused to send the goods out again due to experience with this customer.
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Guest's Response to ledders's Review
Written on: 26/04/2012
I also shall not be purchasing anything from this company! I do not like that way they have dealt with this customer and I really dont like their website. Very shoddy all round! I shall take my £1000 elsewhere!
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Guest's Response to ledders's Review
Written on: 18/08/2011
I was minutes away from buying a netbook as it was 12 pounds cheaper. I read the childish and amateur response to this customer's legitimate issue and now I'm buying from a professional company. I can't believe they put this in a public thread for potential customers to see.
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Guest's Response to ledders's Review
Written on: 30/07/2011
Wow, the replies from ukcomputerscouk on this thread are shocking. I wouldn't expect to be spoken to that way by anyone, let alone a company you do business with.
I was about to place a £300 order with them. Definitely won't now.. thanks for saving me the hassle!
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Guest's Response to ledders's Review
Written on: 27/07/2011
I think we all know how invaluable reviews are for customers. I was considering purchasing from this company but thankfully read the reviews before doing so. It is not the details of this order that have put me off. As the customer in this case rightly pointed out most reasonable people accept that problems often occur with deliveries. But the response from the company was both shocking, rude and completely unsatisfactory. It is most definitely one of the worst examples of customer service i have ever read. UK-computers you should be ashamed of yourselves!
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Baggieboy 's Response to ledders's Review
Written on: 05/02/2011
After reading the review i alsao have decided to take my business else where.
<br/>You can tell from the replies of the company they do not know how to deal with customers.
<br/>When reading reviews i always read the negative comments, that's how you can tell what the compant will do if things go wrong.
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Ledders's Response to ledders's Review
Written on: 11/01/2011
Again, uk-computers.co.uk are telling lies. They did not provide me with a tracking number at any point. In fact, their order confirmation email sent to me on 13/12/2010 makes specific reference to not being able to track parcels. I quote "We do not currently offer the facility to track your order online, however your order status will be changed during the processing of your order." I understand why you are telling these lies, but you just keep being caught out. Furthermore, regardless of your defence of this episode, it just makes you look dishonest and untrustworthy.
<br/>
<br/>Uk-computers.co.uk seems to think that I am upset that the delivery was not made. This whole episode is solely because of the disgusting way that they have spoken to me, calling me a pain and saying they would rather deal with business-to-business transactions only.
<br/>
<br/>I understand all too well that deliveries do not sometimes go to plan.
<br/>
<br/>I have shared the correspondence I have received from uk-computers.co.uk with a number of friends and colleagues, just to make sure that I am not being over-sensitive. In EVERY case the feedback has been that uk-computers.co.uk have dealt with this an unbelievable and disgusting manner. Just because you have 100s of satisfied customers when things do go right does not negate the fact that when things go wrong you lash out and upset the customer.
<br/>
<br/>The final thing I will say and then as far as I am concerned it is case closed. I am a reasonable man, and had uk-computers.co.uk just said "look, we've got this parcel back and incurred charges because there were a few difficulties in delivery" I would have indeed acknowledged this was not their fault and offered to pay the company the £25 charge they incurred and for them to resend it to my work address where there would have been a porter to accept delivery. However, uk-computers.co.uk took the red rag to the bull approach, very unprofessional and totally arrogant.
<br/>
<br/>As I said in my last post. LISTEN TO YOUR CUSTOMERS FIRST, THEN MAKE YOUR MIND UP. But whatever frustrations you have as a business owner, do not take this out on your customers, it's totally infantile and a recipe for bleak future.
<br/>
<br/>I wish you all the best and hope that you may, in due course, realise that a successful business is based on placating customers, regardless of their apparent "incompetencies."
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Ukcomputerscouk's Response to ledders's Review
Written on: 11/01/2011
Please see below proof of delivery attempts one on the 16th December and one on the 20th December. In any case if I was going away on holiday and was expecting a package, I, like most people would email or telephone to ask the wherabouts of my order and to delay delivery. We can't keep shipping items out again and again at our expense until a customer decides to take delivery or do something about it. We also gave the tracking No to this customer but he was using a No 2 instead of a Z at the beginning which is why he could not tack it but again decides to blame us for this incompetence.
<br/>
<br/>P.S we have hundreds of satisfied customers, unfortunately most people only leave a review when they think they have suffered a bad service or experience.
<br/>
<br/>Tracking History
<br/>22:04 Tuesday, December 14, 2010 On route to delivery depot
<br/>06:41 Thursday, December 16, 2010 Arrived at Delivery Depot
<br/>08:08 Thursday, December 16, 2010 Goods loaded onto a van
<br/>11:10 Thursday, December 16, 2010 Delivery point closed (Carded)
<br/>18:34 Thursday, December 16, 2010 Goods returned to depot
<br/>08:59 Friday, December 17, 2010 Goods loaded onto a van
<br/>17:58 Friday, December 17, 2010 Goods returned to depot
<br/>07:03 Saturday, December 18, 2010 Goods returned to depot
<br/>08:48 Monday, December 20, 2010 Goods loaded onto a van
<br/>12:36 Monday, December 20, 2010 Delivery point closed (Carded)
<br/>17:54 Monday, December 20, 2010 Goods returned to depot
<br/>06:52 Wednesday, December 22, 2010 Goods returned to depot
<br/>07:21 Thursday, December 23, 2010 Goods returned to depot
<br/>01:20 Friday, December 24, 2010 Returned To Sender
<br/>01:20 Friday, December 24, 2010 Goods returned to sender
<br/>06:50 Friday, December 24, 2010 Goods returned to depot
<br/>09:12 Friday, December 24, 2010 Goods Delivered
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Ledders's Response to ledders's Review
Written on: 11/01/2011
This company are not only downright rude and arrogant, but liars too. As at 5pm on 10/1/2011 my credit card has still not been refunded. After contacting the company they advised me that the card would be refunded within 30 days, as per distance selling regulations.
<br/>
<br/>Regarding the courier service, I ordered the goods on 13th December 2010. No card was left until 20th December, despite what uk-computers claim. I was only able to retrive the card from the postbox on 21st and was leaving for the holiday the same day, hence unable to anything about this until the 30th. That is one whole week between ordering and receiving initial notification of delivery attempt.
<br/>
<br/>uk-computer.co.uk advise I take it up the courier. Well, I see no reason why I should bother when I can use Amazon and get a much superior service of customer care. Suggest the company reviews their own relationship the courier, it's no concern to me where I source my goods from. However, I do prefer to support smaller companies, but this has left a sour taste in my mouth.
<br/>
<br/>Reading other responses by this company to unsatisfied customers confirms to me that this company is amateur, arrogant, and not particularly destined for great things.
<br/>
<br/>Please, listen to your customers and treat them with respect. You'll be much happer for it.
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“You are grade one cretins.... ”
★☆☆☆☆
written by on 08/11/2010
You are grade one cretins....
You ask for a password and then send it back in a mail in plain text.
This is the second time today I have been caught by this sort of pig-ignorant behaviour so I put a rubbish one in. But this is beyond impolite, it should be illegal.
It also makes it clear that your approach to passwords is incorrect and this should also be illegal. Undoubtedly it will be in time.
You should only be able to see encrypted versions of passwords. Otherwise it leaves it wide open for your staff to abuse the system and for some people find and abuse other logins. This is close to fraud! And it's no good saying that nothing ever happens for I know at least one clear case where staff abused such knowledge - the proprietor revealed this fact without even a glimmer of awareness of the ethical and legal problems....
Ukcomputerscouk's Comment
Written on: 09/11/2010
Thanks for your comment but what could anyone do with your password even if they got hold of it? Since none of your card details are stored by us you still have to enter your card details in order to buy anything and this is done over our secure connection with Sagepay so I fail to see your point?
<br/>
<br/>I think next time rather than leave a nasty review like this is to contact us first so we can sort things like this out and explain.
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Guest's Comment
Written on: 18/04/2012
The Data Protection Act says that companies (Data handlers) have to use all reasonable and necessary protection for data, which in 2012 means encrypting ALL personal data (name, address, order details AND card details and definitely passwords). Failure to do this is an absolute breach of the Data Protection Act and ought to be prosecuted. Like bad driving, though, the culture has yet to catch-up with the technology (and the hackers). The Data Protection Act is only as good as our willingness to complain when it is breached. So complain to the Data Registrar, vocally. As for UKcomputers.co.uk - how's about we invite anonymous to post your passwords for your social networking sites (no card details there, so why worry, eh?) to Pastebin and see how you like it? You utter Fail. I was about to order, too, but won't now, as I tend to get violent thought when mistreated by deeply-ignorant people and wish to avoid police, courts and your potential hospital bills...
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Kwe1's Response to markymarkmark's Review
Written on: 18/10/2012
I totally agree with you.
The tone of email i got back asking for paypal to be added to website was arrogant.
It says I will HAVE TO use their payment option.